Manager, Delivery Resume Sample
Don Tillman
353 Marianne Overpass,
Chicago,
IL
+1 (555) 399 6123
Work Experience
Delivery Manager Specialist
02/2018
-
PRESENT
Chicago, IL
- The position requires expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are most often not within the incumbent’s direct supervision
- Authentication & Access Management
- External Access Management
- Internal Access Management
- Strong knowledge of the Bank’s applications and delivery systems and their relationships within the Bank
- Successful completion or currently enrolled to complete their PMP designation
- Expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are most often not within the incumbent’s direct supervision
- Support Senior Manager and Senior Director in the achievement of YUSA’s Strategic Plan Objectives
Assistant Delivery Manager
04/2013
-
10/2017
Chicago, IL
- Manage assigned aspects of relationships with partners, including governmental and private non-profit or for-profit organizations, local YMCA’s, academic institutions, foundations, and other individuals or organizations that are supportive of Y-USA’s mission, goals and objectives
- Values.Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times
- Inclusion.Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and cultural competence
- Relationships.Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work
- Communication.Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience
- Developing Others.Recognizes and acts on the need to continually develop others' capabilities to attain the highest level of performance possible
- Project Management.Supports goal attainment by prioritizing activities, assigning responsibilities in accordance with capabilities, monitoring progress, and evaluating impact
Delivery & Implementation Manager
06/2006
-
12/2012
Los Angeles, CA
- Decision Making.Integrates logic, intuition and sound judgment to analyze information to identify greatest opportunities, make sound decisions, and solve problems
- Change Capacity.Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities
- Emotional Maturity.Demonstrates effective interpersonal skills
- Quality Results.Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences
- Experience in transportation operations, logistics operations or 3PL
- Oversee and review the various KPI’s and deliverables of the operations and Delivery teams
- Manage the planning, implementation, and operations of practice/SSL’s development projects
- Lead the software development life-cycle (SDLC) across the practice/SSL
Education
National Hispanic University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups/teams
- Strong verbal and written communication skills with good negotiation skills and ability to work with other teams at all levels in the organization
- Communicate effectively to technical and non-technical audiences. Strong interpersonal skills
- Strong leadership, planning, organizational and consulting skills
- Strong verbal and written communication skills, including ability to prepare and deliver effective leadership presentations
- Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement
- Strong process driven individual with solid prioritization experience and the ability to manage competing client (Internal or External) demands
How to write Manager, Delivery Resume
Manager, Delivery role is responsible for manufacturing, planning, training, microsoft, development, technology, english, leadership, telecommunications, shipping.
To write great resume for manager, delivery job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Delivery Resume
The section contact information is important in your manager, delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Delivery Resume
The section work experience is an essential part of your manager, delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, delivery position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Delivery resume experience can include:
- Strong organizational skills with a demonstrable commercial track record of project delivery in an IT organization
- Strong communication skills with a demonstrable track record of a team-oriented approach
- Demonstrated good understanding of financial systems and security best practices
- Proven experience supporting divisional change projects
- Support the Regional Delivery Manager in recruitment and interviewing of candidates who possess the skills necessary to help achieve delivery goals
- Prior experience in sales or customer facing, implementation projects
Education on a Manager, Delivery Resume
Make sure to make education a priority on your manager, delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Delivery Resume
When listing skills on your manager, delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, delivery skills:
- Excellent written and verbal communication skills (French and English), ability to listen, understand and respond appropriately and effectively
- Strong stakeholder management and communication skills at C-Level (GM/EGM)
- Proven leadership skills with highly complex projects with high visibility and global business impact
- Strong experience managing both people and people leaders to establish high performing teams
- Demonstrated experience in onboarding and managing a contract of similar magnitude (>CAD$200M)
- Leadership, organization, and planning skills
List of Typical Experience For a Manager, Delivery Resume
1
Experience For Delivery Manager Specialist Resume
- Demonstrated experience successfully leading software development projects using Agile-based methodologies
- Proven project budgeting and financial management experience
- Exceptional skills in managing client escalations as well as expectations
- Services Delivery / Consulting experience using Agile methodologies
- Demonstrable experience of running consulting / client mixed teams
- A background in service delivery and Information Technology Infrastructure Library (ITIL) and support function experience, including acting in a support role
- Experience of working with and managing vendors
- Professional marketing experience in a fast-moving consumer business
- A proven track record building relationships with senior management
2
Experience For Assistant Delivery Manager Resume
- Experience working in an IT organization, on or with Agile application development teams
- Relevant IT Infrastructure industry experience preferably in a high growth organization (compute, networking, storage, application development)
- A strong background in delivering Information Technology change programmes
- Project Management training and/or project lead experience
- Relevant 7 - 10 years of experience in similar capacity
- Proven track record of personally planning and managing a portfolio of small to medium sized IT infrastructure projects
3
Experience For Delivery & Implementation Manager Resume
- Proven ability to interact and communicate with Senior level stakeholders
- Training in a formal process, organization, change and/or learning improvement methodology at an enterprise-level client or employer
- Tracking and reporting of delivery to enable communication of progress, proactive identification of risks and expectation management to stakeholders
- Managing in a Matrix Environment; Delegation
- Maintaining currency in technology software/firmware
- Working knowledge of Jira and Confluence is an asset
- Partnering with senior managers, directors and other key operational experts across the company to lead, support, and influence new business initiatives
- Setting and aligning budgets and budget reviews
4
Experience For Manager, Application Delivery Resume
- Managing team of 5 subject matter experts
- Living leadership example of TD’s Leadership Profile; value speed and agility, respect different views, and act decisively
- Work with the team in providing coaching, mentoring and address team’s performance
- Lead 2 – 3 Scrum teams, both internal and external, while building and expanding the data engineering practices in those teams
- Be accountable for the project outcomes by defining, accepting responsibility and delivering on commitments
- Provide ongoing visibility to Directors (and all PQS) of delivery (including risks and any failures)
- Process knowledge (scheduling/budgeting/ /risk management)
5
Experience For Manager, Delivery Channels Systems Resume
- Help control expenses, including staffing, supplies, and services
- Support the Manager with the execution of the daily operating plan, driver assignments, and dispatching
- Assist in the creation of compelling internal marketing programs to drive awareness and adoption
- Use problem solving and creative thinking to determine the best implementation approaches for unique customers and environments
- Manages the delivery process including developing creative/alternative approaches to problem resolution
6
Experience For Project Manager Delivery Resume
- Communicates project status, completing the weekly\monthly Project Status Reports and escalating issues to the stakeholders, Sponsor(s); and Senior management
- Leads technical staff and resources in multiple projects through all engineering and testing based software development life-cycle (SDLC) phases
- Strategic Thinking & Influencing
- Results focused; Strategic Thinking & Influencing; Customer Focus
- Leadership of teams to an achieving if not exceeding level of output
- Communicate any development or resourcing roadblocks to leadership
- Run Implementation projects bringing new products to market
7
Experience For Senior Manager, Delivery Excellence Resume
- Manager the delivery of multiple projects and capable of handling changes dynamically
- Multi-tasking and adapt quickly to dynamic environment timelines
- Business Case Development; Finance and Accounting; Negotiation
- Responsibility maintaining P&L over a services unit
- Qualification in Finance, Accounting or risk management
- Decent understanding of Risk Management concept, with relevant models PD, LGD, EAD involved
- Background of successfully driving complex organizational initiatives
- Monitor competitor’s delivery offerings and ensure Amazon Germany's delivery options are competitive and compelling
8
Experience For Development Delivery Manager Resume
- Comfortable with having difficult conversations
- Promote, expand and introduce Agile practices in the teams (including MVP, Continuous Delivery, Test driven development, etc.)
- Familiarity with technology, including J2EE, .NET, Polymer, etc
- Familiarity with Agile and DevOps tooling
- Work with Practice Managers in Canada for Resource planning, Recruitment strategy and execution across team
9
Experience For Senior Manager Delivery & Client Implementation Resume
- Performance management – Objective creation at team member level, Performance evaluation after interacting with stakeholders and normalization across teams
- Ensure availability of equipment to meet driver assignments in advance of dispatch times (slip-seating and equipment share)
- Provide various levels of communication via in group settings, one-on-one coaching on subjects, not limited to, performance, safety, business practices, etc
- Expert at managing software teams in agile project management environment
- Recommends hardware/software solutions for short-range problems and to support long-range technology planning
10
Experience For Solution Planning Manager, Delivery Solutions Resume
- Works with IT Management to manage software licensing
- Interview, hire and/or promote based on objective criteria, using sound judgment
- Partner with clients to identify opportunities to integrate within existing programs or initiatives
- Seek ongoing opportunities to grow business within account
- Hold team accountable for Demand Order Tracking and SalesForce
- Create mechanisms that transfer learnings from past launches to new projects, reducing the time to launch
- Articulates risk-based testing plan and scope; and
- Contributes to determine user communication, training and implementation plans
- Ensures the proper documentation and archiving of project activities, deliverables. tools and findings for future access / projects
List of Typical Skills For a Manager, Delivery Resume
1
Skills For Delivery Manager Specialist Resume
- Experience leading highly effective teams by promoting collaboration amongst team members
- Microsoft Office (Excel, PowerPoint, Word,) advance user skills
- + years of experience as a user experience designer, information architect, interaction designer, or similar
- Superior interpersonal skills to interact and influence consultants and stakeholders
- High level of project management skills relevant to Execution
2
Skills For Assistant Delivery Manager Resume
- Detailed oriented with a passion for excellent customer experiences
- Coaching and mentoring team; Identifying training needs and working with Learning & Development team to fill skill gaps
- Researching and conducting market analysis to partner with local teams to optimize delivery demand and experience for Amazon customers in each local market
- Setting priorities and distributing assignments
- Ongoing prioritization of project initiatives to ensure direct linkage to Business Units KPI’s
- Experience with building and editing Web pages, online merchandising, content marketing, and email marketing
- Experience with building teams and attracting and developing top data engineers
3
Skills For Delivery & Implementation Manager Resume
- A strong understanding of Core Banking
- Previous experience in supervising or leading Delivery Teams to deliver Analytics related MVPs to Business Users as a Product Owner or Scrum Master
- Hands-on commercial experience designing & developing professional java based applications
- Previous experience managing vendors and Statements of Work (SOW) including contract negotiation
- Experience leading data and analytics teams using tolls and technologies such as Informatica, Business Objects, SAS, Tableau, Hadoop, Event Bus etc
- Strong working knowledge of virtualization, IT service delivery and operations (servers builds, OS install and configure, Storageprovision and Networking)
- Previous experience in mining industry, including production, technical management and/or project management roles with a track record of project delivery
4
Skills For Manager, Application Delivery Resume
- Good understanding of wholesale and/or Retail banking products
- Solid understanding of the business unit’s risk and regulatory requirements
- Strong working knowledge of Windows Server OS, VMware and Red Hat Linux
- Strong knowledge of excel sheets, power point and shell scripting
- A good knowledge of multidiscipline engineering and industry standard practices
- Communication effectiveness using various mediums to deliver a variety of information and messages
5
Skills For Manager, Delivery Channels Systems Resume
- Experience in or certification in Lean / Six Sigma Manufacturing methodologies
- Experience in training, leadership & organizational development, and business
- Experience working in an Agile Software Development environment
- Good knowledge of Earned Value reporting
- Experience with DST’s Automated Workflow Distributor (AWD) or like system
6
Skills For Project Manager Delivery Resume
- Solid knowledge of the business unit’s transaction fulfillment procedures
- Progressive information technology experience in Project Management/ PMO
- Management or Team Lead experience in a Technical Support Center environment
- Management or Team Lead experience in a Support Center environment
- Motivates the Project Team and maintains the momentum of the project against background of changing and occasionally conflicting priorities
- Proven knowledge and understanding of WDP&R’s data environments
- At least three years’ experience managing resources
- Experience working with computer industry
- Experience in business and process management
7
Skills For Senior Manager, Delivery Excellence Resume
- Acceptable motor vehicle report, valid driver’s license, dependable automobile, and liability insurance required
- Proven ability to understand business strategy; translate it into solutions that support the company’s business goals is required
- Four years of management experience in a retail distribution environment
- Intermediate to advanced experience with MS Excel, PowerPoint, Word, SharePoint, Databases, SQL
- MBA/MS and work experience in dedicated project management is highly desired
- Professional work experience in an Analytics Delivery environment
8
Skills For Development Delivery Manager Resume
- Scrum/Agile Project Delivery experience
- Experienced risk manager in relation to IT delivery
- Experienced track record of co-operation and collaboration across multiple disciplines and regions within an organization
- Experience in Agile methodology: Scrum, Kanban, Lean, etc
- Experience operating a business end to end
- Experience of delivering operational outcomes which were identified through data analytics experimentation
9
Skills For Senior Manager Delivery & Client Implementation Resume
- Extensive experience in leadership or management roles, for example as a member of a Leadership Team
- Identify and delivery improvements to operational processes and the customer experience
- Hands-on experience project management and ITIL service delivery
- Previous experience with large operational development projects
- Experience of new business development or management of DSPs is an advantage
10
Skills For Solution Planning Manager, Delivery Solutions Resume
- Prioritize and follow up on commitments
- Demonstrates the RBC Leadership Capabilities (drives shareholder value, leads with integrity, works strategically and builds enterprise excellence)
- Planning, organizing, managing, and executing complex projects across multiple organizations and stakeholders
- Ongoing communication of program status including monthly financial timely reporting
- Working understanding of Advanced Analytics, Machine Learning and Ai methodologies
- Gathering and analyzing data to support hypothesis/identify new opportunities
- Maintaining the momentum and schedule of the projects within the program
- Reporting of Profit & Quality Improvement Plans (PQIP)
- Ongoing commitment to Field Leadership and Critical Control Verification
List of Typical Responsibilities For a Manager, Delivery Resume
1
Responsibilities For Delivery Manager Specialist Resume
- Prior experience knowledge of Sabre AirCentre Crew Management solutions delivery is highly desirable
- Proven experience in project/program delivery
- Experience using Delivery tools such as: (PowerBI, Tableau, Alteryx, OBI or Hyperion)
- Track record of organizational agility and credibility - strong influence
- Build credible relationships with customers, drivers and lead in a dynamic, fast-paced, hands-on environment and to build effective teams
- Experience in Product / Offering Management or Development
- Responsible for the effective and on-time delivery of complex, high risk, software development projects and programs
- Building delivery strategy/infrastructure, process precedents, and team for regional ultra-fast delivery operations
2
Responsibilities For Assistant Delivery Manager Resume
- Coaching and extensive knowledge of the delivery process / tool
- Provide daily feedback and communication to the Depot Manager and Routing Team relating to previous and upcoming delivery plans
- Liaison between the Banking Business Unit and CSC’s networking/common engineering and cybersecurity support model
- Work with business to plan strategic initiatives, focussing on outcomes and managing demand
- Responsible for tracking ProjectIntake group incoming requests and projects delivery
3
Responsibilities For Delivery & Implementation Manager Resume
- Define project governance, identify senior stakeholders/sponsors to form steering committees and preparing updates for
- Leading a team
- Relationship management in a challenging and complex environment
- Make decision and solve problems while working under pressure
- Managing software development teams
- Evaluate alternatives in order to make the best overall value decisions considering cost, customer expectations, driver needs and other factors
- Technical team management
4
Responsibilities For Manager, Application Delivery Resume
- Selects and uses relevant information to make sound and balanced judgments
- Ensure the Data Migration solutions comply with the Firm’s data retention, privacy and security policies, guidelines and standards
- Experience in an external customer-facing position as a professional services Project or Portfolio Manager, preferably with a software company consulting organization or “Big 5” firm
- Travel 20% within the sub-region
- Lead and direct your team to achieve/exceed KPI’s and SL’s
5
Responsibilities For Manager, Delivery Channels Systems Resume
- Provide leadership of the MEDI consulting team, to drive a clear vision, maintain and develop a culture supporting VMware’s EPIC2 values and ensuring clear communication within the team and out to relevant stakeholders
- Experience in software delivery leadership roles
- Lead and direct the team to achieve/exceed KPI’s and SLA’s
- Oversee Delivery Center staff and determine resource use to ensure customer appointments are staffed appropriately
- Work collaboratively with other departments, especially Service, Sales and Finance.
- Overall oversight and management of programs included in Affinity’s Delivery & Governance Office (DGO). DGO is responsible for detailed program and project management of work plans and schedule tracking, budget tracking, staffing management, cross functional coordination, governance, meeting management, budget and cost control
- Manage overall operation of the Procurement Center team in support of client’s order execution and Customer Assistance Center (client specific details)
- Understand the client’s strategic direction and apply it to project team specific outcomes
- Act as Scrum Master or Agile Coach
6
Responsibilities For Project Manager Delivery Resume
- Build client knowledge and credibility quickly
- Developing or modifying our Customer Experience metrics to better reflect our progress and drive program and project priorities towards improving Amazon’s delivery experience
- Manages the team’s resource allocations (approves time reports and plans allocations to project work)
- Also work closely with other membership programs’ Product Managers and Merchandisers, and continuously improve customer experience. The counterparts also include with Prime Product Managers across locales, in particular with US, Prime Finance, Prime Research Analyst
- Experience in project management in the field of interactive media and/or software development
- Experience being accountable for establishing business functions
- Experience in similar roles or shared service environment
- Proven background in technical delivery
7
Responsibilities For Senior Manager, Delivery Excellence Resume
- Significant interest in technology
- Act proactively and work within a multidisciplinary team, located primarily in Montreal and Toronto
- Flexibility, attention to detail and resourcefulness
- In IT service management/project management providing project management and daily operational oversight within a professional services delivery environment
- History of successfully and actively mentoring/coaching others to enhance their potential and success
- Strategic development, both business and technical
- Sound experience in establishing and managing Service Level Agreements and educating businesses in terms of cost/performance parameters, appropriate risk levels and setting expectations
- Financial and Operational support for the Region – Provides all reporting and analysis to primary internal customer, the SVP in charge of Americas Delivery organization. Interfaces regularly and provides support and guidance to the regional Delivery Leadership Team. Responsible for all aspects of Delivery teams’ financial operations
- Lead 2 – 3 Scrum teams, both internal and external, while building and expanding the engineering practices in those teams
8
Responsibilities For Development Delivery Manager Resume
- Responsible for system maintenance (incident and problem management), risk, security and LCM of the applications in the domain
- Familiarity with Project Management and delivery methodologies
- Retention strategy across the team, Employee Engagement
- Knowledge and Transition Management
- To lead a team of 15-20 Developers, Designers and Business System Analysts working on different applications on a varied technology landscape – including Java and Mobile development
- This role works as a single point of contact, with accountability for the offshore developers, designers & BSA team members
9
Responsibilities For Senior Manager Delivery & Client Implementation Resume
- Execution of business managed IT transition implementation plans and integration into standard technology processes with frameworks for delivery of change and support of run operations
- People management of permanent technology resources. Scheduling and allocation of resources, balancing client needs, resource skills and individual development objectives
- Manage and liaise with product Vendors and delivery Partners
- Work closely with the Portfolio Lead and Service Owner on status, risks, issues, financials, progress reports
- Manage staff and yard operation as assigned by Manager as determined by the assigned Manager
10
Responsibilities For Solution Planning Manager, Delivery Solutions Resume
- Personally coach, train, and mentor direct reports in order to ensure personal growth and career development
- Assist driver recruitment and retention
- Maintain a viable contingency plan to deal with last minute business requirements / changes / absenteeism to ensure business needs are met
- Verify that all required paperwork is available, accurate, and assembled in advance of driver’s dispatch times
- Develop a viable contingency plan in the event of absenteeism and or last minute business requirements
- Assist the depot manager with ensuring 100% load coverage and that delivery time window commitments are met. Monitor real time transportation and fleet management systems to address challenges and maintain proactive direct communication with both drivers and customers (Internal / External)
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