Manager, Service Delivery Resume Sample
Shanelle Schmeler
172 Hayes Lights,
New York,
NY
+1 (555) 886 9685
Work Experience
Manager, Service Delivery
05/2016
-
PRESENT
Philadelphia, PA
- Identifies and monitors service improvements to increase customer satisfaction. Supervises and ensures delivery of projects meet client and company expectations and needs
- Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers, and terminations to manager
- Successfully plan, lead and facilitate meetings with all levels of client and internal project stakeholders thereby establishing themselves as the technical and business project leader, or, Subject Matter Expert for all program needs
- Proactively monitor, evaluate and report on program performance and work with internal teams to identify areas for solution enhancement; participate in regular business reviews with key client stakeholders
- Assume full deliverable accountability from the solutions design and documentation through final delivery and outcomes presentations
- Communicate project implementation options that affect schedule, quality and risk to stakeholders, as well as offer recommendations based on these elements
- Participate throughout a project's quality assurance cycle to ensure that the final product meets the expectations of the original project requirements
- Closely monitor scope and change requests thereby preventing unapproved requirement modifications
Senior Manager, Service Delivery
11/2010
-
01/2016
San Francisco, CA
- Monitor development efforts, assemble key project deliverables, report project status, and raise awareness on issues requiring escalation
- Coordinate go-live activities both internally and externally and support client testing and releases, as needed
- Traffic and coordinate support requests to appropriate members of the team for fulfillment
- Monitor, anticipate and troubleshoot issues within engineering teams and follow through with the technical and client teams to resolution
- Lead internal technical or strategic cross-functional projects as the Subject Matter Expert and project owner
- Train and mentor incoming project managers
- Good working knowledge and experience of Windows 7, Networking, Microsoft Office Suite, Microsoft Exchange, SharePoint and Active Directory
- Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals
- Broad knowledge of general current IT issues
Manager, Service Delivery Management
05/2007
-
05/2010
Phoenix, AZ
- Flexible approach to work and problem solving
- Explain complex technical issues to non-technical staff
- Work proactively with little direct supervision
- Able to work flexible hours on request
- Be committed to continual professional development
- Experience working in a global IT operations environment
- Knowledge on automation/Predictive analysis skill
Education
Fairleigh Dickinson University - Metropolitan Campus
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Experience with establishing end-to-end processes, collaborative negotiation, agreement management, scenario analysis, market analysis, supplier analysis and management, technology utilization, strategic planning, and integrated sourcing strategies
- Managing teams in a customer service environment demonstrating great people skills and strong leadership experience
- Strong problem solving skills to effectively influence decision making
- Strong organizational, problem-solving, and analytical skills; ability to manage multiple, complex priorities and workflows
- Strong understanding of QA test methodologies (including Waterfall and Agile) and the SDLC, with prior QA Lead experience
- Applies interpersonal and influencing skills to develop strong relationships with vendors
- Excellent project/time management skills including the ability to multi-task
How to write Manager, Service Delivery Resume
Manager, Service Delivery role is responsible for leadership, planning, general, organizational, interpersonal, organization, solutions, training, development, communications.
To write great resume for manager, service delivery job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Service Delivery Resume
The section contact information is important in your manager, service delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Service Delivery Resume
The section work experience is an essential part of your manager, service delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, service delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, service delivery position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Service Delivery resume experience can include:
- Excellent management skills; ability to motivate team to achieve results; ability to influence and inspire action through strong decision-making skills
- Strong people management, influencing and customer relationship skills
- Excellent communication skills (both written and verbal) in German and English
- The ideal delivery manager is detail oriented and multi-tasked, and possesses creative problem solving, analytical and decision making skills
- Undertake effective issue management, acting as facilitator for ensuring prioritisation of operational system related issues
- Financial and Business Acumen – Knowledge, skills and understanding of P&L, business concepts, tools and processes for making sound business decisions
Education on a Manager, Service Delivery Resume
Make sure to make education a priority on your manager, service delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, service delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Service Delivery Resume
When listing skills on your manager, service delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, service delivery skills:
- Strong analytical skills, experience in analyzing customer service operations data & metrics
- Excellent leadership skills, including great communication, coaching, change management, problem-solving and trouble-shooting abilities
- Good coaching and team development skills
- Organizational, multi-tasking and strong interpersonal skills, required
- Strong Office 365 skills
- Strong people management skills required for staff, customers and suppliers
List of Typical Experience For a Manager, Service Delivery Resume
1
Experience For Senior Manager, Service Delivery Resume
- Day to day management of teammates including setting priorities and monitoring progress of the team relative to established objectives and priorities
- Demonstrated effectiveness working in a highly matrix organization
- Strong knowledge of Software Volume Licensing and Software License Audit or Compliance experience
- Decision making skills in high pressure situations
- Strong Customer Service experience and understanding of technology in direct responsibility
- Highly developed analytical and planning skills
- Good understanding/experience in incident/change/problem management
2
Experience For Manager Service Delivery Resume
- Leading a team; experience in building, mentoring, and coaching a team
- Create and maintain a strong partnership with Planning & Controls on forecasting, scheduling and day to day activity management
- Extensive experience monitoring and troubleshooting complex technical solutions while managing client’s change requests and inquiries
- Strong understanding of financial and management accounting standards, policies, practices and processes
- Diverse and extensive experience in management roles within the Banking & Finance industry
- Comfortable, confident and experienced in dealing with Senior, ‘C’ level customer contacts
- Strong understanding of TTEC (formerly TeleTech)’s business, core values, and goals
3
Experience For Manager, Service Delivery Management Resume
- Strong understanding of the contractual terms with our service providers
- Good understanding of governance and ITIL processes
- Experience working in a BPO environment
- Operations or vendor management experience in a dynamic customer care environment
- IT or technology experience in complex customer environments
- Identifying issues and working with vendor(s) on solutions
- Managing key stakeholder relationships with Finance and with onshore and offshore team
- Can have full management responsibilities including hiring, coaching, performance reviews and terminating
4
Experience For Senior Project Manager, Service Delivery Resume
- Responsible of developing a workplace of choice, by engaging people and developing talent
- Develop internal process and task based reporting and analysis for downstream stakeholders (Engineering, Planning, Interco, Other SD teams)
- Develop internal process and task-based reporting and analysis for downstream stakeholders (Systems Engineering, Networking, Interco, Operations)
- Build and manage a team of 5-8 team leaders supervising a high performing group of 50-100 travel consultants of differing levels
- Drive a challenging, high visibility project with an international MSO (Cable Company) leading several engineering teams across the TiVo Service organization
- Interact with CBP scheduling meetings where appropriate to discuss compliance issues and information gathering for new client implementations
- Responsible for following established IT processes and supporting new ones
- Provide leadership and coaching to vendor management and employees. Includes closely monitoring center and employee performance management
5
Experience For Senior Manager, Service Delivery Management Resume
- Responsible of proposing and leading transformation initiatives via People/Process/Technology efficiencies
- Optimize existing processes by enforcing quality programs (LSS)
- Strive to create a positive and fun work environment, leveraging the Taking a Look Survey
- To maintain an overall customer service plan and contribute to account development planning incorporating the above points
- Build internal relationships to facilitate the cross-selling of services to your existing clients
- Manage your direct reports performances by setting expectations, coaching and trustful communication
- Background in interpreting and analysing financial information such as performance analysis, investment spend analysis, issue investigation and resolution
6
Experience For Manager, Service Delivery Operations Resume
- Bilingual- English and French writing and speaking
- Proficiency with general purpose PC software including spreadsheets, word processing and communications and collaboration tools
- Inspire direction and delivery, developing people, and drive change, overseeing the operations of field and office based teams
- Lead Everyday -Do the Right Thing -Reach for Amazing -Seek First to Understand -Act as One -Live life Passionately
- Assists business in understanding ETS processes
- Remain informed and consult Director on the following
- Influence customer decision making through thought leadership on technology drivers for their business
7
Experience For Senior Manager Service Delivery Resume
- Track record in Professional Services (IT/networking)
- Report ownership and management of suspense, dispute, entry audit, WIP, Not Billed, Credit Rebill, US Duty A/P aging, Not Imaged Report
- Hold vendor to service level agreements and conduct ongoing negotiations to changes in contract as new services are added
- Responsible for ensuring IT Service Desk staff coverage, call levels and SLA compliance
- To lead and manage the ITIL Program to ensure Under Armour IT is adopting ITIL best practices where possible
8
Experience For Project Manager, Service Delivery Resume
- The role is responsible for the overall quality of service delivery of an implementation/ongoing client
- Regularly review progress and delivery with Expedia LOB owners and VPs to inform and direct ongoing GCO strategy
- Supports and maintains corporate video conferencing and audio/visual systems for conference rooms and all-hands meetings. Provides/oversees executive support
- Responsible for the ongoing management and oversight of service delivery model
- Identify existing and potential client issues, recommend and implement initiatives and /projects
- Understand P&L impact of decisions and financial reporting (as required) monthly
- Provide customer training on web portal tools; fault management and escalations procedures
- Point of contact to liaise with customers and internal teams to resolve any billing issue or dispute
9
Experience For Senior Manager Service Delivery RTR Resume
- Determine and document the new projects kick off the process with customers, while tracking adherence
- Ensure that the Branch is working within budget from a revenue and cost perspective
- Support business development efforts, including client visits, as required
- Innovation – Bringing innovative solutions and delivery processes to our customers
- Operational Excellence – Achieving Operational and Delivery Excellence
- Works well under pressure and is at his/her best when facing service and operational challenges
- Comfortable working for an International Organization composed of multiple cultures, language accents, different time zones and that on a day-to-day basis
- MS Office-working knowledge of Excel, Word, and PowerPoint
10
Experience For IT Project Manager / Service Delivery Resume
- Business case understanding
- Adhoc leadership reporting
- Finance/Accounting tertiary qualification (required)
- Professional accounting qualification (CA/CPA) and / or post graduate qualification
- General understanding of other technology sub-areas
- Complete understanding of Contract terms and SLA
- Represent the Service Engineering team and its technology in technical and project meetings
- Drive the integration of new web services technologies including enhancements to Video on Demand and Integrated Search engines
- Lead a small team of delivery managers supporting similar programs
List of Typical Skills For a Manager, Service Delivery Resume
1
Skills For Senior Manager, Service Delivery Resume
- Time Management : Prioritises tasks and deals with each action individually and effectively
- Strong organisational and matrix management skills
- Strong interpersonal skills and ability to lead cross-functional teams
- Presentation Skills, Personal Development, Performance Management, Communication, Developing Others, Leading Others, Talent Selection, Building Self-Insight
- US Customs brokerage experience including strong working knowledge of both air/sea and northern border brokerage operations
- Experience validating data using Structured Query Language (SQL)
- Customs brokerage experience including strong working knowledge of air/sea, northern border, and southern border brokerage operations
- Related experience, including large service provider experience
2
Skills For Manager Service Delivery Resume
- Analytical skills with problem solving ability
- Proven experience driving process improvement that lead to desired results
- Communication skills both spoken and written - Knowledge of a 2nd language is an asset
- Every facet of your communication skills is undisputed
- Customer Orientation : have thorough knowledge of the market and effectively manages the team to exceed customer expectations
- Effectively communicate the Expedia vision of the business to our vendors
- Understanding of, and experience in Project Management life cycle
- Driving Product Owners/Scrum Teams to prioritize bugs based on severity and impact
3
Skills For Manager, Service Delivery Management Resume
- Performance Management : Develops team potential to a high level, using an intimate understanding of how the team operates
- Experience handling employee issues and making sound judgment decisions in this area
- Experience working collaboratively across a large organisation or business and delivering continuous improvement initiatives across the value chain
- Experience managing Finance/Accounting applications, both operationally and development wise
- Experienced at training and mentoring others
- Broad experience participating on cross-functional and/or global teams in a complex multi dimensional matrix organization
- Experience in technology sourcing such as servers, storage equipment, telecom, professional services, software and SaaS solutions
- Experience with regional access providers, including Metro Ethernet and Wireless suppliers
- Experience building a QA Center of Excellence (COE)
4
Skills For Senior Project Manager, Service Delivery Resume
- We desire 2 years of sales leadership and/or coaching experience
- Proven ability and aptitude to learn new technologies and tools and work with technical teams of varying abilities
- Experience working in a leadership role within a matrix-style global organization
- Experienced in Profit & Loss management and budgeting
- Experience in driving out successful resolution of service delivery issues and escalations
- Experience building trusted relationships with business partners
- Experience leading customers service operations in a call center set up, preferably in the travel industry
- Willingness to adapt to frequently shifting priorities and to work with ambiguous and complex situations that do not necessarily have a prescribed resolution
- Strategy and planning experience
5
Skills For Senior Manager, Service Delivery Management Resume
- Experience in a call center operations management role
- Management experience
- Experience in Pension Plan administration, required
- Experience managing a testing services vendor in an outcome based model
- Sales, customer service management experience within a call center / contact center environment
- Provide ‘hands on’ oversight, coaching and quality assurance as required to ensure the effective execution of the processes
- Participate in Change Advisory Board meetings as end user experience representative
- Delivery of prescribed customer experience by brand
6
Skills For Manager, Service Delivery Operations Resume
- Process engineering, documentation and management experience
- Delivery experience as a Manager or Senior Project Manager
- Proven ability to manage multiple efforts/projects
- Meet commitments and manage priorities in a high paced environment
- Own the effectiveness of assurance teams’ assessment and communication of the impact of planned maintenance activities
- Establish strong relationships with clients to be seen as a trusted and valued extension of their team
- Conducting service desk reviews
- Working knowledge of HIPAA, compliance
7
Skills For Senior Manager Service Delivery Resume
- Working knowledge of Microsoft Development tools and other platforms
- Embedding of Event and Problem Management
- Understanding of colocation intervals, as well as some costs
- Negotiating/reviewing outage windows for scheduled changes
- Attending release planning calls
- Participating in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
- Providing reporting and metrics on performance of service (ad hoc)
- Assisting with the planning, development and implementation strategies of IT service management best practices
- Reporting (SLA measurement, change, Incident and problem management tracking)
8
Skills For Project Manager, Service Delivery Resume
- Understanding of the Colocation and cross connect environment (ability to draw all aspects of a standard colocation environment)
- Understanding of cross connect intervals, as well as costs
- Joining bridges for all high severity incidents related to services within the portfolio
- Providing input to service attributes such as performance, availability, security, etc
- Ensuring that any changes to the service under their care follows the current change management practice
- Providing input to the Continual Service Improvement process(CSI)
9
Skills For Senior Manager Service Delivery RTR Resume
- Participating in external service review meetings (with the business)
- Assisting with the development, implementation and management of configuration, change, and incident, problem, and notification processes
- Leading Problem Management and Root Cause Analysis (RCA’s) process
- Liaising with Project management and Application development organizations
- Managing vendor relationships and adherence to committed SLA’s
10
Skills For IT Project Manager / Service Delivery Resume
- Managing, organizing and conducted periodic ORE reviews
- Creating of RCAs and Corrective Actions
- Following up with 3rd Party partners as needed for RCA’s
- Communicating advanced notification of changes
- Leadership – Providing guidance, coaching and direction-setting to the team (ideally, candidates have passed the German Leadership Assessment Centre)
- Actively coach the Team by undertaking formal ( monthly) and informal coaching and mentoring activities
List of Typical Responsibilities For a Manager, Service Delivery Resume
1
Responsibilities For Senior Manager, Service Delivery Resume
- Builds time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business
- Embrace and support the Pharma Informatics community, dedicated to its local PI culture and spirit, and, who together ‘Make IT Happen’, and ‘Doing now what patients need next.’
- Excellent verbal & written skills; Able to communicate effectively with multiple levels across the organization and externally
- Effectively prioritize and execute tasks in a fast- paced environment
- Strong business acumen and domain experience in assigned portfolio
- Proven management and people leadership experience in a large organisation
- Effectively implement strategies to minimize cost via process reviews and automation requests
- Depth of experience in service improvement in outsourcing and solid business acumen
- Improving organizational effectiveness
2
Responsibilities For Manager Service Delivery Resume
- Experience interfacing and partnering with vendors
- 5 – 7 years Business Process Outsourcing (BPO) Management experience
- Provide thought leadership to improve the effectiveness and efficiency of existing systems
- Managing complex IT projects or equivalent work experience
- ServiceNow system integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Experience in project management, technical project management or business systems analysis
- Experience managing Profit and Loss (P&L) over $5M and knowledge/management of key drivers
- Analyze, prioritize, classify, and schedule team workload
- Produce weekly reports on current team priorities
3
Responsibilities For Manager, Service Delivery Management Resume
- Project management experience (business or IT project management or PMO)
- Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and
- Professional Insurance Qualification or experience with an Insurer or Insurance Broker or similar corporate role
- Substantial experience in the placement of insurance programmes across a number of risks and the remote management of external relationships
- Experience with more than 5 years in a supervisory role, preferably over other leaders
4
Responsibilities For Senior Project Manager, Service Delivery Resume
- Demonstrate a leadership style that promotes a positive client centric approach that encourages productivity and creativity
- Excellent business English and Dutch both written and spoken
- OR equivalent combination of education and experience as outlined above
- Strong knowledge of unit, system, integration, and regression testing best practices and methodologies and automation
- Experience with manual and automated regression testing
- Strong customer focus, drive and resilience
- Understanding of network components
- Responsible for organizing, planning and managing projects and ensuring all related SDLC activities are executed with quality and within schedule
5
Responsibilities For Senior Manager, Service Delivery Management Resume
- Full talent management responsibilities including hiring, coaching, performance reviews and terminating
- ServiceNow including configuration, update sets, coding, ACL’s, and internal data structure
- Leverage analytics for better decision making and mature analytics to the next level so better decisions can be made based on trends and predictive analytics
- Ensure a consistent IT service quality level to the business by introducing risk
- Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
- Lead ongoing production support and end user support
- Thrive in a time-sensitive, high energy, demanding entrepreneurial environment,
6
Responsibilities For Manager, Service Delivery Operations Resume
- Contributes to the Service life cycle of the contract, managing stakeholders’ expectations
- Collaborate with the contracts manager (where one is present) and contribute to profitability agenda and ensuring that contractual commitments are met
- Supplier Management - participate or run (as appropriate) regular Service reviews with Service Providers liaising with Commercial over contractual issues
- Uses judgment to resolve issues quickly, using a risk-aware approach
- Ensure that teams are working within budget from a revenue and cost perspective
- Support business development efforts, including client visits as required
- Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients
7
Responsibilities For Senior Manager Service Delivery Resume
- Improve the key success metrics associated with goals. These include
- Responsible for establishing team goals and ensuring goals are met. Responsible for achieving assigned metrics for the organization (i.e. CSAT, utilization, SLA’s)
- Facilitate consultation, performance feedback and collaboration with the Commission’s members, executive, service partners and other key stakeholders to enhance service quality, accessibility and responsiveness
- Working to develop plans to achieve optimal end-to-end service / process outcomes in each performance period
- Drive out key initiatives to minimise operational risk and improve process efficiencies
- Ensuring the process is documented and understood in detail, including upstream and downstream impacts and implications, and that staff have enough information on how to execute the process
- Putting in place robust operational management practices to allow the efficient execution of processes, forecasting of resource requirements, allocation of work and continuous improvement of process performance / efficiency and everyday management of operational risk
- Define and agree the principles for premium allocation with the respective Liability and Supply Chain Managers
8
Responsibilities For Project Manager, Service Delivery Resume
- Gather the data and manage the development of the premium allocation models with vendors for review by the Liability and Supply Chain Manager and approval of the Director
- Manage the communication and engagement required for the annual renewal of all global programmes with the local operating companies and functional finance teams
- Define and implement the servicing and administration requirements with all vendors for the successful and compliant local placement of all globally negotiated programmes
- Monitor and track the collection of premiums and act as the main point of contact to address local operating company queries
- Oversee the vendor servicing agreed with the Captive manager by the Director
- Attend Captive Board meetings to represent the interests of local operating companies as required by the Director
- Establish and manage the internal communications and oversight for the Captive programmes
9
Responsibilities For Senior Manager Service Delivery RTR Resume
- Partner on the development of the services strategy in conjunction with sales leadership, including regular pipeline review & development, deal qualification and alignment of focus areas
- Drive profitable services revenue growth including revenue forecasting and margin management
- Lead a direct team of 3 Service Delivery Managers and virtual engagement teams
- Own a set of accounts in an SDM function (including project delivery, contract and CSAT management, interlock with IDT and TS organizations, resourcing, pre-sales engagement)
- Lead the Scale activities for Germany by working closely with the EMEAR Scale program team
10
Responsibilities For IT Project Manager / Service Delivery Resume
- Act as the single delivery owner for the entire services portfolio
- Profound knowledge of Service Delivery processes & tools (including scoping, Statement of Work creation & change control in interaction with Customers, Partners and Contract Management, resource & delivery management and revenue/cost forecasting)
- Deep understanding of Cisco’s Services Portfolio (TS, AS, CMS)
- Supervise the Service Delivery Team on a day-to-day basis. Responsible for on-going coaching, guidance, performance feedback, training planning and development for the members of the team. Conduct performance appraisals on an annual basis and help team members put together their career development plan
- Manage and capture audit results and monitor metrics and measurements against standards. (Random, employee specific, high risk clients, high risk products) Regularly provide feedback and coaching to employees and where necessary or required to the Client
- Audit new clients or clients with revised fees to ensure fee profile was setup accurately and invoice was created based on client LCSA
- Increase one-step percentage by ensuring account profiles are user-friendly and contain all necessary information to file release with the entry summary where possible
- Maintain an excellent working relationship with clients and carriers. Monitor the effectiveness of these relationships and develop programs/processes to improve them through the Service Delivery Team working in joint effort with Client Service. As necessary, handle highly complex client service issues in a professional manner
Related to Manager, Service Delivery Resume Samples
Manager, Delivery Resume Sample
Work Experience
• The position requires expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are most often not within the incumbent’s direct supervision
• Authentication & Access Management
• External Access Man...
Professional Skills
• Demonstrate business skills with the abili...
• Strong verbal and written communication sk...
• Communicate effectively to technical and n...
Manager, Product Delivery Resume Sample
Work Experience
• Lead cross-functional teams through the global development of new products and/or regional execution projects. Take projects from original concept through final implementation
• Influences cross-functionally to ensure smooth transition of projects to business owners
• Applies...
Professional Skills
• Excellent and proven communication skills ...
• Good and quick decision-making and problem...
• Relentlessly advocating for the customer a...
Service Delivery Leader Resume Sample
Work Experience
• Expertise in Cloud services delivery in respective geography
• Relevant experience in the definition, planning and delivery and management of technology-based solutions
• Strong experience on any of the automation tools (Cognitive tools) with knowledge of data structure and V...
Professional Skills
• Senior Leadership experience; team buildin...
• Strong leadership skills, experience in le...
• Excellent communication skills, collaborat...
Delivery Manager Senior Resume Sample
Work Experience
• Lifting: 0-10 lbs
• Other: Computer work for long periods of time
• TAM(Advanced Service Management), including SDM, TAM, and Project Managers
• ASE (Advanced Service Engineering), with competencies in Cloud (SaaS, PaaS, IaaS), Applications, Database an...
Professional Skills
• Proven ability to deliver on high priority...
• Excellent leadership skills, team player, ...
• Strong experience in Banking, with experie...
Delivery Operations Resume Sample
Work Experience
• Big data solutions such as Cloudera, MapR and Hortonworks
• Data warehouse such as Teradata, Oracle Exadata, Amazon Redshift, and IBM PureData System for Analytics and Microsoft SQL Server
• NoSQL/In Memory database such as MongoDB, Couchbase and Cassandra
• ...
Professional Skills
• Strong time management skills with attenti...
• Has excellent communications and interpers...
• Strong written (email) communication skills
Fleet Sales Resume Sample
Work Experience
• Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
• Responsible for assigned Fleet Commercial Sales Managers (CSM’s). Manages employees b...
Professional Skills
• Warm and engaging personality with strong ...
• Experience of working within an FCA regula...
• Strong computer skills (Microsoft Word, Ex...