Manager, Sales Support Resume Sample
Lydia Gibson
573 Elisha Corner,
Detroit,
MI
+1 (555) 308 5953
Work Experience
Manager, Sales Support
02/2018
-
PRESENT
Chicago, IL
- Review and update the Business Unit’s organisation structure and the Consultant Sales Support role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
- Review and update the Business Unit’s organisation structure and the CLO role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
- Demonstrated track record as a strong manager
- Management experience
- Lead and influence a cross-functional team and operate in a highly complex environment
- Strong analytic skills (data gathering, analysis, and recommendation development)
- Creates and maintains documentation of policies and process flows that are leveraged as team training guides
- Loves working with people and can naturally motivate and coach a team providing best-in class phone and email customer service support to external and internal teams; handles team escalations and measures performance
Manager Sales Support
08/2013
-
12/2017
San Francisco, CA
- Identifies, analyzes and communicates customer service trends to identify successes and opportunities based on compiled data in various formats based on the audience; shares a simplified story with complex data points
- Recommends, develops and implements new strategies and policies to gain sales support efficiencies
- Plans, executes, monitors, controls and closes IT and non-IT projects supporting Sales & Trade Marketing teams
- Acts as the subject matter expert on Travel Partner IT databases to maintain accuracy and enhancement plans to gain proficiency
- Develops and delivers informative, well-organized PowerPoint presentations
- Maintains excellent business relationships with internal teams and vendors
- Positive, passionate and confident, but humble
- Demonstrates strong business judgment, decision-making skills and is analytical
- Effective conflict resolution and people management skills
Manager, Sales Support, Bell Business Markets
06/2006
-
03/2013
Dallas, TX
- Identify, prioritize, and articulate highest value impact initiatives and tasks
- Highly comfortable in adapting to new IT systems
- Developing, documenting, and managing RBC GAM’s practices, procedures and tools to ensure compliance with industry guidelines (NI 81-105). The Manager is accountable for development, execution, tracking and monitoring of RBC GAM’s sales practice guidelines, procedures, tools budget as it relates to NI 81-105 and working with RBC GAM Compliance for oversight
- Oversight, development, execution, tracking and monitoring of RBC GAM’s sales practice guidelines, procedures and tools as it relates to NI 81-105. This component of the job is industry regulated
- Make recommendations for process changes as needed to make service more efficient or improve quality. Work with all impacted teams to deliver cooperative solutions .
- Provide coaching, direction and leadership support to sales team members in order to drive superior departmental, business and customer results
- Act as the first & single point of contact (SPOC) for all sales processes - right-hand trusted Sales Advisor & Advocate
Education
University of North Texas
2001 - 2005
Bachelor's Degree in Related Field
Professional Skills
- Strong service orientation, problem solving, and collaborative skills
- Solid Customer management skillNegotiating Skills
- Strong customer focus, verbal communication, and problem solving skills
- Excellent written and verbal interpersonal skills, with the ability to simplify complicated messages
- Leadership skills with ability to influence positive outcomes through teaching, coaching, and training
- Good planning skills to define and manage ongoing project plan
- Prior and recent Budgeting and Forecasting experience
How to write Manager, Sales Support Resume
Manager, Sales Support role is responsible for training, word, telecommunications, retail, finance, logistics, architecture, planning, reporting, design.
To write great resume for manager, sales support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Sales Support Resume
The section contact information is important in your manager, sales support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Sales Support Resume
The section work experience is an essential part of your manager, sales support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, sales support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, sales support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Sales Support resume experience can include:
- Develop, coach and continuously improve the level of skills and knowledge of the Territory Coordinators in order to meet the needs of the evolving business
- Communicate clearly and effectively, both verbally and written
- Experience in Project Managing/ Managing a Team in the Sales Organisation and supporting functions
- Experience working with Microsoft products, such as Word, Excel, and PowerPoint
- Experience with configuration and ordering tools
- Experience managing customer service teams
Education on a Manager, Sales Support Resume
Make sure to make education a priority on your manager, sales support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, sales support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Sales Support Resume
When listing skills on your manager, sales support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, sales support skills:
- Strong PC skills with experience using Microsoft Office, especially Word and Excel (we also value your ability to learn new technologies quickly)
- Good interpersonal skills with the ability to coach managers and sales reps as required
- Good communication skills and use of mediums to manage coms out both internally and externally
- Experience working in a sales environment and demonstrated deep understanding of role in supporting a sales team and building partner relationships
- Take charge of any critical or blocking issues that are effecting a Territory Coordinator's ability to do their job effectively
- Customize the coaching experience and overall relationship building experience
List of Typical Experience For a Manager, Sales Support Resume
1
Experience For Manager Sales Support Resume
- Working knowledge of all company products/services, service order processes and policies
- Ensuring Policy Compliance
- Ensure high level of customer service for TSV dealers and end consumers by identifying and implementing process improvements
- Use and maintain an in-depth understanding of key ad sales and planning systems and tools
- Promote the use of First Research with Associate Relationship Managers (ARM’s) to gaining a better understanding of the client’s industry
- Observes the Support Team customer interaction and provides coaching and training as necessary
- Assists ASM as directed with communications to associates about upcoming events, product updates, selling process requirements and Company/business initiatives
- Carries keys and performs store opening and closing activities
2
Experience For Manager Sales Support Port Elizabeth Resume
- Drive revenue through call center with outbound calls, proactive up selling, and improved customer service
- Develop programs and administer activities that provide inbound and outbound sales support for marketing campaigns and key initiatives
- Use and manage SOCOM/OMC for recording applicable
- Shopabilty & inventory control guidelines are in place throughout the day to make shopping easy for our customers
- Assists in resolving customer issues and complaints; Escalates issues to ASM as necessary
- Propose process enhancements & partner with Sales Business Analysts to address when necessary
3
Experience For Manager, Sales Support, Bell Business Markets Resume
- Initiate, lead, and participate in departmental and divisional projects as needed
- Continuously offer value-added solutions to Sales
- Conversion rates of orders available for delivery
- Help to lead and execute any special projects as directed by the VP, Sales or top tier Executive
- Responsible to onboard new Sales Professionals
- Update basic trainings and job aid’s based on changes to process
- Manage and communicate partner tuition reduction’s
4
Experience For Manager Sales Support & Customer Service Resume
- Manages the sales support team that handles a variety of administrative functions to support the sales representatives and channel partners
- Manage a team of roughly 15 individuals in the day-to-day operations of the call center; daily operations include: order entry, order tracking, order invoicing, outbound calling, and resolution of customer concerns
- Manages day-to-day activities of in-house sales team
- Creates activity reports for sales team
- Supports the development of sales growth strategies to achieve Equinix Sales objectives
- Supports the sub-territory sales leaders to plan, manage, and execute their territory strategy
- Identifies enhancements to sales operations processes or services and works with Service leaders to have them implemented
5
Experience For Manager Sales Support & Invoicing Resume
- Is responsible for adoption of changes to processes across sales operations and sales
- Designs and enables dashboards for functionalities that are available on a self serve basis
- Identifies local process improvement opportunities (forecasting, territory, quota, STAR, account planning, etc.) at the region or territory level and then uses staff to drive improvements and adoption
- Provides leadership and direction to the team to ensure overall success
- Drives accountability for the performance and results of direct reports
6
Experience For Manager, Sales Support & Channel Integration Resume
- Provides input for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching, and career development
- Ensures workload is balanced
- Assesses employee engagement and implements strategies and programs to improve it
- Coach, mentor and move the performance of the team
- Works closely with Capital Sales Support management team to ensure consistency of standard work between groups
7
Experience For Manager, Sales Support MD Resume
- Responsible for overall Customer experience for consumable and capital accessory orders from quotation through delivery, including post-order evaluation with development and implementation of process improvements
- Collaborates with Sales on quotes and bids to secure new business; ensures timely, accurate submittal of quotes and bids
- Facilitates meetings with Planning, Sales, Manufacturing, Traffic and Service as required in support of business and follows up to ensure deadlines are met to ensure successful order shipments
- Responsible for financial decisions in line with Region Manager authority for expedite and consolidation costs, warehousing and storage charges, and approving free goods orders
- Oversees tasks, including but not limited to, order processing, change order management, backlog management; assigns business tasks to responsible supporting functions
8
Experience For Manager Sales Support Barbados Resume
- Act as sales champion and be a brand ambassador to ad sales team to ensure alignment on priorities, value proposition and sales strategy
- Ensures department metrics are achieved including, but not limited to, phone statistics, order audits, and cost containment working within department budget
- Ensures team is following department policies and procedures
- Develops and maintains department procedures
- Develops initiatives to increase productivity and efficiencies within assigned teams
- Perform detailed account, category, regional, site and deal specific performance analyses and track and monitor vertical-specific KPIs in order to identify areas of opportunity for innovation
- Conduct competitive market analysis for the Food vertical (and future verticals), synthesize, distill and socialize key trends that influence areas of growth and risk for the organization
9
Experience For Senior Manager, Sales Support Resume
- Spearhead efforts to evaluate new ad products and suppliers; perform analysis, build financial and business models, manage pilot tests with partners and brands, evaluate performance and make recommendations to management
- Develop and execute strategy for “productization” of new corporate deals
- Provide regular updates to the Sales management team on health of vertical and areas for growth; ensure alignment across all levels
- Work intimately with cross functional areas of business (Marketing/Sales/Operations) to ensure seamless execution of initiatives and smooth operation of Grateful processes
- Self-starter who can perform independently and proactively while working in a team environment
- Flexible, able to work in a fast paced, results oriented environment
- Manage the work of the Sales Support staff, including hiring, evaluating, training, performance management, compensating, motivating, coaching, and developing processes and procedures to ensure the achievement of goals. Develop and implement knowledge management and succession plans for business continuity
10
Experience For Regional Manager, Sales Support Resume
- Manage accurate, timely fulfillment of all new business orders; coordinate, monitors, and report on internal approval and project status; maintain effective customer communications and resolve complex customer requests
- Develop standards and guidelines for the quantity and quality of customer interaction and measure performance relative to the guidelines, ensuring a low-effort, high-satisfaction customer experience
- Work with a wide variety of other units within the Company to ensure that the new business sales process delivers timely, seamless completion of customer jobs that fulfill customer needs
- Track and identify barriers to sales completion, report on findings and recommend and implement new/improved technology and approaches to manage sales completion
- Manage staff direct reports in Itasca, IL, Austin, TX, or home based, including training on new procedures, analyze performances to proactively develop, and implement strategies to improve the quality of service and productivity
- Work closely with the Sr Director, Sales Support, divisional business units, supply chain, sales representatives and per diems, and Pre-K through Grade 12 customers. Responsible for recommending system enhancements, new functionality and testing as required
- Strong organizational skills, planning, logistics and communication abilities
List of Typical Skills For a Manager, Sales Support Resume
1
Skills For Manager Sales Support Resume
- Relevant experience working with Sales & Sales Management to resolve issues and build service solutions for customers
- Implement sound service processes/practices, as well as prioritizing work assignments for the Sales Support Analysts
- Demonstrated knowledge of client onboarding processes and related operational systems
- Two (2) years of eCommerce and/or Digital marketing experience
- Five (5) to Seven (7) years of eCommerce and/or Digital marketing experience
- Experience in leading teams and people management
- Exceptional ability to manage multiple projects in a fast-paced environment, with changing priorities and significant time pressures
- Working experience in sales support
- Strong, engaging leadership
2
Skills For Manager Sales Support Port Elizabeth Resume
- Strong collaboration with Contract Management, Sales, Transportation and Operations teams to generate weekly reports and internal and external presentations
- Experience in a similar capacity
- Direct management experience
- Organize, prioritize, multitask and delegate appropriate tasks
- People manager/team leader experience
- Coach reps to optimize for customer experience and sales targets
- Serves as Project Lead for Digital experience projects
3
Skills For Manager, Sales Support, Bell Business Markets Resume
- Siebel, Salesforce, Excel, Clarizen, Workday knowledge/experience beneficial
- Building and maintaining relationships with customers, mines, 3rd party reporting agencies and sales personnel
- Sharing of best practice and making best practice, normal practice
- Managing capacity of resources according to projects
- Allocating appropriate technical expertise according to projects
- Coaching, Training and Development
- Forming Relationships and Partnering Cross Functionally
- Keeping timelines and commitments
4
Skills For Manager Sales Support & Customer Service Resume
- Supports hiring decisions and activities including job definition, interviewing, selection, and onboarding
- Assist in leading, coaching, and developing a team of associates
- Work cross-functionally with External Sales, Marketing, IT, Ecommerce, Warehouse, Engineering, Sourcing and Finance to achieve P&A AOP goals
- Trains new and current sales team in opening/closing, lead generation, and maintaining customer relations
- Technical understanding of internal provisioning systems
- Use and manage Avaya call line for both incoming and outgoing calls
- Understand Finance timelines, operating databases, and invoicing procedures as they relate to Inside Sales inquires/issues
- Participates in ongoing recruitment and interviews with job applicants and provides input during the selection process
- Manages directly, or in collaboration with Supervisor, team handling consumable and capital accessory orders, inquiries, pricing and availability
5
Skills For Manager Sales Support & Invoicing Resume
- Provide virtual training to sales representatives; assist in creating presentations
- Represent Distribution during the implementation of sales, marketing, and product initiatives
- Supply relevant FERC data upon request by utilizing the Energy Velocity system
- Interest in acquiring technical and business knowledge related to the customer’s business
- Partner with P&E to define and further enhance reporting to show both current progress but also action oriented insight
6
Skills For Manager, Sales Support & Channel Integration Resume
- Proficient in change management aligned with a growth mind-set and courageous thinking
- Create a cross functional working group around one goal
- Mentor Territory Coordinators on using best practices and how to implement tried and true business processes
- Build links with key partners across the organization to facilitate sales team and advisor requests (i.e. Compliance, Client Services, Marketing, Events, etc.)
- Oversee and prepare weekly team meeting agendas with each territory team
- Manage any ‘revenue/cost impacting’ changes to in-progress orders
- Organize multiple simultaneous projects so with flexibility to manage change in meeting requirements and deadlines
- Accurate pricing of inactive and/or “991” merchandise
7
Skills For Manager, Sales Support MD Resume
- Ensures full staffing to handle volume
- Reads out on results during executive-level reviews
- Responsible for sales processing and sales information management
- Resolve/ lead in ensuring issues arise are resolved
- Apply pricing based on process for each market (AP, NA, Europe)
- Compile RFP & RFI responses with supporting documentation
8
Skills For Manager Sales Support Barbados Resume
- Support request for developing design solutions
- Manage a critical proposal process key to growing our services business
- As a coach, provide customized one on one and group coaching to Sales
- Help BBM Sales arrive at business solutions through questioning and support
- Follow all sales process related training to be able to support sales professional when involved
- Enable the onboarding of new Sales Professionals
- Identify, document and provide recommendation on process issues faced when supporting sales on customer deals
- Help improve processes in order to save time, thereby enabling the sales professionals to concentrate their efforts on new business opportunities
- Timely and accurate handling of orders
9
Skills For Senior Manager, Sales Support Resume
- Communication and reporting to Customers and Sales
- Development and updating of standard work
- Monitors sales team to ensure revenue and sales goals are being met
- Leads the maximization of Sales Execution by eliminating Sales Drag
- Manages sales operations processes (territory, quota, forecasting, STAR, etc.) to ensure reliable execution and minimize sales drag
- Manages reporting and dashboard production on quarterly basis for Territory or region that are delivered on-time and with appropriate quality controls
- Directly responsible for, or in cooperation with Supervisor, team handling capital and consumable product returns
10
Skills For Regional Manager, Sales Support Resume
- Works with Trainer to ensure transition training reference materials are up-to-date
- Works with associates on career planning and talent management
- Lead education and training on new initiatives to the sales teams
- Assist in the review and approval of marketing material updates and field communications
- Work with the Product Marketing team to request and obtain material updates
List of Typical Responsibilities For a Manager, Sales Support Resume
1
Responsibilities For Manager Sales Support Resume
- Prior and recent team management experience
- Strong analytical experience and knowledge of SalesForce.com, Oracle, and Microsoft Office (PowerPoint, Excel, Word, etc.)
- Training experience, preferably in a virtual environment
- Track record of handling multiple projects simultaneously while paying strong attention to detail
- Assist PM’s in priority districts with adoption related needs such as samples, pilot coordination, presentation scheduling and proposals
2
Responsibilities For Manager Sales Support Port Elizabeth Resume
- Experience negotiating with partner districts
- Champions compliance, effectiveness, and efficiency in process and policies, such as Urgent Use Inventory
- Experience with Sales Force.com and proposal creation proffered
- Experience in sales and/or sales support or administration required
- Three (3) to Five (5) years of professional experience
- Five (5) to Seven (7) years of professional experience
- Four (4) years of Managerial experience
- Demonstrates ability to structure and conduct analyses to generate insight and recommendations
- Measure and analyze metric results by identifying trends and making data actionable
3
Responsibilities For Manager, Sales Support, Bell Business Markets Resume
- Support forecasting and order fulfilment processes for print products and other related needs including pre and post sales commitments
- Is the SME for new account opening ensuring all documentation and SLA’s are in place and adhered
- Manage a team of 14 Sales Support members who provide quoting and general support to members of the field across our various divisions
- Develop and implement metric analysis on Sales Support activities that identify national drivers behind sales performance including but not limited to: sales rep behavioral trends, customer target planning, and more
- Implement and maintain solutions and processes to make sure Sales Support responsibilities are driving value-add activities in an efficient and streamlined manner
- Partner effectively and collaborate with cross-functional teams, such as Customer Data Quality, Commercial Contracts, Pricing, Marketing, Information Services, Sales Enablement and others within the organization
- Partner with Information Services and Sales Enablement to lead business initiatives for the Enterprise Operations team, including but not limited to ongoing CRM testing, ticket implementation, system optimization, and more
- Focus on improving quality and productivity through automation
4
Responsibilities For Manager Sales Support & Customer Service Resume
- Identify a need, bring solutions to the table, and lead solution to fruition
- Previous exposure and understanding of BBM’s processes & governance
- Prepare monthly Americas Sales Summary for Business Performance Review meeting
- Manage and oversee the department processes including sales quotations, sample orders, drop shipments, pilots, leads qualification, bookrooms, service requests
- Oversee daily operations of the TAN Sales desk
- Review and report on data from Salesforce CRM
- Work with the Software team on illustration software updates and issues
5
Responsibilities For Manager Sales Support & Invoicing Resume
- Assist with surveying and inputting data into Tracker to analyse California metrics for district cuts, pilots, presentations and optional pathways to help inform business decisions for the region
- Coordinate resources and support teams at County Office of Education Fairs, local presentations and pilots
- Assist with the execution of flawless high yield events that tie back to DE products/services/solutions and leverage the Discovery “magic” (including brand, functional experts and talent) to create break-through and memorable events
- Customer-centric, comfortable with dealing with customers at a high level
- Deepen and strengthen Partnership District relationships through consistent and responsive communication and customer service
- Ensure support for Partner Managers that focuses on activities that are directly related to sales efficiencies
- Work closely with Partnership Managers in collaborative role
6
Responsibilities For Manager, Sales Support & Channel Integration Resume
- Expert knowledge of all MS Office professional productivity applications (Word, PowerPoint, Access, etc.)
- Manage a team of approximately 10-15 individuals in the day-to-day operations of the call center; daily operations include: order entry, order tracking, order invoicing, outbound calling, and resolution of customer concerns
- Drive revenue through call center with proactive up selling and improved customer service
- Answer calls during periods of high call volume
- Serve as brand expert for call escalations
- Develop and improve standard work processes
- Manage team and resources to achieve assigned phone metrics
- Proactively leads, coaches & develops the team of Supervisors, Regional & Strategic Sales Accounts Coordinators including setting goals & conducting performance reviews
- Regularly communicates with sales leaders to put in place & develop enhanced processes to help to drive revenue through increased TM customer face time & to build a strong working relationship with the sales team
7
Responsibilities For Manager, Sales Support MD Resume
- Works closely with the Director, Customer Service & Sales Support to ensure that the corporate strategy & goals are communicated to and executed by the entire Sales Coordinator team
- Proven ability to effectively interact with sales and operational teams as well as customers
- Analyses current business processes to ensure that we are continually driving operational efficiencies & an enhanced customer experience
- Relevant technology certifications such as CCDA and CCNA
- Customer focus: understands customers’ business needs. Keeps the customer apprised of the situation by reviewing his original expectations, his concerns and steps taken to ensure success
- Telecommunications product and service knowledge
- Significant experience working in a matrix environment where cross-functional teams are commonplace and success involves collaboration and coordination across many departments
8
Responsibilities For Manager Sales Support Barbados Resume
- Prior experience with LiveEngage and Salesforce.com
- Proficiency with the Microsoft suite of applications: Project, PowerPoint, Excel and Word
- Proficient in MS Office (Word and Excel), CRM and ERP systems
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook
- Prior people leadership experience (ideally of individuals who have supported a high-performing sales team), coupled with 3-5 years of prior experience in a sales support role yourself
9
Responsibilities For Senior Manager, Sales Support Resume
- Ales/sales support experience
- Work with all levels of internal management, regardless of function
- Conduct/present to Customers in regard to escalations and/or special projects as needed
- Organize team meetings to align objectives and work
- Provide timely responses to Sales Organization
- Lead and manage team performance
- Develop an overall quotes and sales strategy for all Bombardier Business Aircraft aftermarket part sales activities
- Define and implement process improvements
10
Responsibilities For Regional Manager, Sales Support Resume
- Provide deep insight on Bombardier and competitor products and services
- Adhere to Bombardier General Work Rules (Professional / Administrative)
- Coordinate with suppliers / partners / vendors to aid in development of new products to support and grow the BASC and BA revenue stream
- Coordinate with Sales team to build and maintain product offerings
- Manage the implementation of products through the product development process from concept to launch
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