Inside Sales Support Resume Sample
Ellie King
513 Frami Prairie,
New York,
NY
+1 (555) 115 7963
Work Experience
Inside Sales Support / Lead Generation
05/2016
-
PRESENT
San Francisco, CA
- Partner's order forecast and funnel verification
- Partner’s assistance on promos and corporate infos
- Regular orders and sales traceability within each Partner
- Partner’s assistance on order status verification
- Assure Partner's adherence to Pantone Agreement and Danaher AC Policy
- Provide creative content approach strategies to work with LA & NA Sales Managers, Marketing Communications personnel and category representatives. Provide value to team, including advising as to call strategy, script customization, effective probing and objection-handling techniques
- Increase/generate sales or relevant interest to buy Pantone Products from the selected Partners ( Dealers / Distributors )
- Achieve 100%+ of objective against an annual sales goal and sales conversion goal as defined by commission plan
- Nurture new potential Pantone customers/partners developed by LA Sales Manager with relationships by positioning products and services and solutions that meet their needs. Move important opportunities up to territorial sales managers when large opportunities are identified
Inside Sales Support
03/2012
-
03/2016
Boston, MA
- Correct and efficient administrative skills, in accordance with procedures
- Proactive and problem solving ‘can do’-attitude
- Organizational talent, independent work and prioritize
- Provide excellent customer service for assigned region’s sales team and customers to generate and grow ADI’s revenue
- Work to embody ADI’s Standards of Service Excellence: Responsive, Efficient, Helpful, Knowledgeable
- Coordinate meetings and possibly training sessions for PSM’s/Partners
- Office and warehouse working conditions
Inside Sales Support Internship
11/2006
-
11/2011
Chicago, IL
- Create and maintain basic knowledge of Pantone product, Solutions lines and consultancy offerings
- Co-ordination with sales Team for forecast updates, collect feedback on MTD, YTD, YEE numbers
- Follow up with customers for rebate, commission, distributor agreements
- Absence of sales person: coordinate with customers for any urgent matter
- PPLA service & maintenance service management, keep track and record of all expenses
- Arrangement of workshops, technical seminars, exhibitions etc
- Communication with all regional team members for monthly meetings, quarterly meetings, follow up/ reminders for various internal requirements
- Team work: good collaboration with Sales Team, Customer Service, Marketing, Supply Chain and Technical Team
Education
University of Phoenix - Fox Valley Learning Center
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Demonstrated project coordination skills, superb social skills, and ability to work well with all levels of staff, outside clients and vendors
- Excellent teamwork, interpersonal skills to deal with sensitive issues, develop and influence others
- Proven interpersonal communication skills (written and verbal) for frequent contact with internal and external customers
- Understanding of sales environment and consultative skills needed
- Exceptional communication skills – spoken and written - required
- Solid organizational and follow-through skills - important
- Exceptional communications skills complete with ability to follow through
How to write Inside Sales Support Resume
Inside Sales Support role is responsible for basic, interpersonal, reporting, microsoft, word, finance, retail, credit, training, database.
To write great resume for inside sales support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Inside Sales Support Resume
The section contact information is important in your inside sales support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Inside Sales Support Resume
The section work experience is an essential part of your inside sales support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous inside sales support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular inside sales support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Inside Sales Support resume experience can include:
- Methodical, attention to detail and exemplary analytical and reporting writing skills
- Coordinate and maintain tradeshow material and ensure that needed items for the show is in good working condition prior to shipment
- Strong phone presence and experience fielding many calls per day
- Proven experience in working with data bases
- Languages: advanced Czech and medium to advanced English language skills
- Skills in Word, Excel, PowerPoint, and Outlook
Education on an Inside Sales Support Resume
Make sure to make education a priority on your inside sales support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your inside sales support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Inside Sales Support Resume
When listing skills on your inside sales support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical inside sales support skills:
- Responsible for data entry that requires attention to detail, good organization skills, and computer skills
- Maintains good organizational skills to keep details organized for each account (deal id’s, discounts, proper end-user information, contacts)
- Good skills in MS Office, PowerPoint
- Mature, presentable and independent with good interpersonal skills
- Computer proficiency in Excel, Word and Outlook with strong interpersonal skills
- Demonstrated experience supporting highly transactional clients
List of Typical Experience For an Inside Sales Support Resume
1
Experience For Inside Sales Support Agent Resume
- Strong command in English and Mandarin
- Assist TM’s in writing specifications with SpecCenter. Provide detailed checklist to SpecCenter
- Contact customers regarding service program offerings
- Answer a limited number of technical questions regarding the applicability of product to customers' needs
- Enter and process all incoming orders, monitor for delivery times and keep customers updated about possible delays
- Reviews product status on unavailable or backordered product and finds replacement product during long term supply issues
2
Experience For Hvac Inside Sales Support Trane National Accounts Resume
- Responsible for leading key customer meetings on drug shortages, market updates, and other relevant industry information
- Serves as the primary contact for key customers regarding allocation, drug shortage, product availability and other relevant information
- Provides recommendations to customers for replacement product during long term supply issues
- Works with customers to gain approval for replacements during shortages
- Works with key customers to train and reinforce level buying practices
- Serves as the primary contact for the National Replenishment Center (NRC) and Global Sourcing (GS) personnel for key customers
3
Experience For Inside Sales Support Clerk Resume
- Responsible for processing mailers such as brochures, mailers, gifts, and etc. to be sent out to reps, distributors, and end users
- Responsible for soliciting customers' opinions on purchase process, quality of machines, installation, parts and service requests via phone and email
- Collaborates with Training, Sales Leadership, and Customer Service to ensure overall customer satisfaction
- Assist Account Managers with processing of Corporate RFPs, account review presentations, and multi-country/global agreements
- To support the National Sales Manager with quotations and supporting documentation
4
Experience For Inside Sales Support Rep Resume
- Follow up sales/marketing leads to pursue new sources of business potential
- Maintain pricing screens and price lists
- Assist Industrial teams with special pricing arrangements (CPA’s)
- Create pricing quotations, as requested by customers and the Account Managers
- Participate in training sessions, trade shows and sales meetings as requested
5
Experience For Inside Sales Support / Customer Service Resume
- Provide timely response to customer inquiries on product pricing, lead time, technical performance and/or order status
- Serve as initial point of contact on customer complaints, attempting to understand/resolve concerns to minimize customer impact/dissatisfaction
- Knowledge about MS Office package, email, internet
- Back-Office Follow-up - Conducting business with ITB can involve a great deal of coordination and follow-up to ensure customer’s expectations are met. Sales Support reps assist sales teams with the follow-up related to closing and implementing of customer sales. This can include the following
- Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns
- Maintain and expand your database of prospects
6
Experience For Inside Sales Support Engineer Resume
- Maintain and expand the company’s database of customer contacts within a centralized CRM system (SFDC)
- Act as the single point of contact for KN solutions and service sales across all Sea & Air logistics business fields within the assigned customer base
- Provide quotes to Customers as instructed by TM’s, typically “Quick Quote” Opportunities
- Assist TM’s with project take-offs (Electronic Take-Offs, Customer RFQ, etc
- Follow-up on “Key Projects” as assigned by TM’s
- Excellence in all forms of communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies
- Refer sales leads to the appropriate sales representative
7
Experience For Inside Sales & Support Co-op Resume
- Coordinate activities with internal company departments
- Enter all quotations sent by sales staff into company CRM system within a timely manner, follow up on quotations and sales opportunities. Monitor and update accurate customer information
- Provide by-monthly opportunity report to Sales Staff and agents, keep track of agent commissions and territories
- Request approval drawings and order confirmations from factory, send to customers and clarify for signature with technical application staff
- Trade show participation and support of sales managers at trade shows as requested
8
Experience For ITC Inside Sales & Support Resume
- Help develop, streamline and improve the processes in the Sales Department
- Identifies trends within key customer base and escalates to CCAS, Lead
- Produces reports such as Allocation, SOA, Market Shortage, and Key Shortage Update for key customers as well as additional reports based on customer requests
- Works with the NRC buyers and Customer CARE to place orders for replacement products
- Partners with sales personnel, key customers, and suppliers to ensure product availability
- Researches possible supply issues and works with customers to place orders for primary or second choice items
- Assists customer after the shortage is resolved to move inventory based on needs
- Researches items that are on backorder, unavailable or market shortage from supplier and determines purchase process from an alternate supplier
- Works with key customers to train and reinforce adherence to allocation and SOA policies
9
Experience For Inside Sales Support / Lead Generation Resume
- Lead and post sale inputs and follow up with team
- Provide inside sales support for multiple area sales reps and internal sales team
- Frequent email and telephone correspondence required to customers and sales team
- Tradeshow assistance and coordination
- Attend tradeshows for set up through dismantle as needed
- Analyzes and utilizes customer insights/research to help evolve brand and identify new opportunities for sales growth. Works with sales department to define potential customers for testimonials and success stories for publication across all marketing channel
- Courtesy sales/ preventative maintenance scheduled follow up calls
- Self-directed; takes initiative; proactively addresses problems; can work with minimal oversight
- Participates in daily data base management activities
10
Experience For Inside Sales Support With Czech Resume
- Contacts customers from lead lists and active customer database
- Qualifies opportunities for promotion to Inside sales, or other sales channels, by determining the overall customer potential and the required sales and service level needed to achieve that potential
- Provide inside sales support for Los Angeles sales office with assigned territories
- Assist the Sales Manager and Account Managers on special projects
- Distribute collateral material and the coordination of Trade Shows and Presentations for the Account Managers
List of Typical Skills For an Inside Sales Support Resume
1
Skills For Inside Sales Support Agent Resume
- Team player who can effectively work with external customers, vendors, and across all internal functions and management
- Demonstrable evidence of previous account management experience would be ideal
- Able to follow up on leads effectively
- Proven record, and experience in sales. Self-starter, disciplined worker, organized
- Accurately and effectively respond to approximately 100 inbound inquires a day
2
Skills For Hvac Inside Sales Support Trane National Accounts Resume
- Demonstrates on-going compliance with attendance requirements, training, expectations, and completed tasks at the direction of management
- Experience working with accounting systems such as Baan or SAP would be beneficial
- Previous lead generation or cold calling experience would be advantageous
- Excellent benefits including medical, dental, 401(k) with employer match, and a pension plan
- Industrial experience in Sales or engineering within the aerospace, automotive, energy, medical or Oil & Gas industry. `
- Possesses a good understanding of general/technical aspects of the job
- Works with sales and sales leadership to ensure the effective transfer of new opportunities to ensure the highest chance for closing the opportunity
- Experience in technical sales support, cold calling or quotations
- IT support or selling experience
3
Skills For Inside Sales Support Clerk Resume
- Phone experience in B2B or B2C lead generating environments
- Strong sense of responsibility, self-motivated with positive working attitude, attentive to details
- Experience in a high-tech environment in Customer Service or Order Management with similar responsibilities, or Inside Sales
- Strong functional use of Microsoft Office Word, Excel, PowerPoint
- Consult with clients and customers after sale to resolve problems and to provide support in an efficient and effective manner
- Software experience an advantage
- Experience in the heavy equipment industry, construction or distributor environment
- Related sales support experience
- This job operates within the corporate Irvine, CA office
4
Skills For Inside Sales Support Rep Resume
- Lead experience
- Experience in an industrial background or even having worked for a foreign company
- Sales support and order entry experience
- Computer proficiency - experience with MS Office and CRM software
- Prioritize leads accordingly and coordinate with Sales to ensure timely management of leads
5
Skills For Inside Sales Support / Customer Service Resume
- Supporting the global team of Regional Sales Manager’s with requests for product information, pricing and lead-times
- Preparing communications and proofreading documents
- Working with the Customer Relation Management system as primary means of supporting software delivery
- Ensuring accurate purchase orders, purchasing binary language and terms of conditions of sale
- Managing booking orders, back orders, RMA’s and general order entry as required
- Utilizing the CRM software for customer satisfaction survey campaign, sales reporting, and customer registration
- Aiding the sales department with the promotion of company products and services
- Providing administrative, technical and clerical support to sales teams
6
Skills For Inside Sales Support Engineer Resume
- Executing any additional Sales Assistant-related tasks as required
- Coordinating orders to ensure process completion
- Providing customer service in a kind and professional manner
- Customizing monthly digital reports and send to advertisers
- Reporting into the ISD area Sales Manager
- Reporting to the area sales manager on established KPI’s
- Managing internal stakeholders to secure commercial approvals for timely delivery to clients
- Working as a key member of a team
- Calling current customers to perform MFA on repairs/upgrades
7
Skills For Inside Sales & Support Co-op Resume
- Assisting Sales Reps with
- Increases orders by suggesting related items, explaining features, and checking customer’s buying history
- Support the business decision making process by tracking sales data and providing forecasting reports and insight on sales trends, issues and opportunities
- Exceptional training and on-going development programs to support your career growth including a tuition reimbursement program
- Back office support for post order booking including delivery, payment tracking and follow up with customer and BU back office at multi location
- Manage assigned accounts by understanding customer needs, offering the “best fit product” and continually following up until business is awarded
- Support the outside sales team via sending quotation and responding to customer requests and follow up. Lead processing and follow up calls or email
8
Skills For ITC Inside Sales & Support Resume
- Keep track of collaterals and marketing material for sales team (Working in conjunction with Marketing Dept.)
- Assists retail/catalog customers by educating them on products, sales promotions, and eCommerce ordering capabilities
- Resolve product or service problems; determining the cause of the problem and finding the best solution
- Provide proposal assistance when needed, including pricing, cost and rates
- Address customer inquiries regarding availability of product, pricing, and related items
- Meet or exceed high Quality and very quick Turn-Around-Time expectations. Provide outstanding customer messaging via phone and email
- Respond to customer inquiries regarding service program offerings and requests for service quotes, placement of orders, and scheduling service
- Provide sales support to salesman, sales agents and dealers in providing quotations, sending literature and promotional material and other items as requested
9
Skills For Inside Sales Support / Lead Generation Resume
- Keep a monthly incoming order sheet; check Sales Orders, Purchase Orders, Delivery times and pricing for accuracy on a regular basis
- Prepare and help develop marketing campaigns, marketing material and print orders
- Manage Tradeshow deadlines across all internal departments (Sales, Service, Accounting, Administrative, Logistics, Marketing), and with vendors
- Perform cold calling of leads generated by Marketing and market data driven leads delivered via CRM
- Analyze existing – “Deliver” accounts’ landscape, map IT decision makers
- Generate pipeline, win the business with new as well existing clients
- Analyse existing customers and potential customers in non-occupied territories
- Follow up on site for vacant territories when appropriate (investigation on unmet needs, talking to stakeholders)
- Reconfirm events through outbound calling campaigns
10
Skills For Inside Sales Support With Czech Resume
- An understanding of the Oil & Gas Industry products and services
- Attractive conditions and the benefits of an international operating company round off the picture
- 3+ yrs in a customer-facing or customer-centric role
- Chemical Engineer, Chemistry, Marketing or Business Administration
- Familiarity with drugs used within a hospital/pharmacy setting, and the ability to speak with regard to those drugs competently
List of Typical Responsibilities For an Inside Sales Support Resume
1
Responsibilities For Inside Sales Support Agent Resume
- German advanced skills
- Experience in recording a meeting
- Experience in a Sales or Sales Support Environment. Customer Service professional
- Normally requires of two (2) years directly related and progressively responsible experience. Pharmacy Technician Certification required
- Client Service or equivalent experience
- CRM experience: Salesforce.com
2
Responsibilities For Hvac Inside Sales Support Trane National Accounts Resume
- CRM experience - 2 years
- Experience within the MX and Bicycle industry
- Working knowledge of SAP operating system
- Understanding of Federal, State and local regulatory agencies (i.e. FDA, DEA)
- Customer relationship management through CRM systemPricing and quotation using company system in order to support sales executives achieve aggressive
3
Responsibilities For Inside Sales Support Clerk Resume
- Credit limit application and renewal, assist accounting department to clear overdue outstanding
- Track record of meeting or exceeding KPI’s
- Maintain a 6-month rolling pipeline and meets Inside Sales Rep led goals set by segment management
- Maintains sales reports and data reporting for pipeline management
- Works under on-going guidance of supervisor/mentor
4
Responsibilities For Inside Sales Support Rep Resume
- Assist the VP of Advertising with weekly sales reports
- Assist the VP of Advertising and sales team with sales proposals and presentations
- Send monthly billing invoices to advertisers
- Qualify leads by working with customers and partners
- Assist with the inland logistics of receiving the machinery at a port to the transportation of the machinery to the customer
- Prepare monthly rental and sales reporting
- Compile month-end sales analysis and reporting
5
Responsibilities For Inside Sales Support / Customer Service Resume
- The ability to work as part of an integrated, broad team while being flexible, self-motivated is highly desirable
- Quote products and services to customers using SAP
- Own the order through the life of the order - ensure orders progress through shipping, invoice, RMA when appropriate, etc
- Familiarity with Data Warehouse reporting
- \ - \ per hour
- Long-term Temporary - 33-40 hours/week
- The objective is to enable meetings for sales individuals with new contacts
- Review all terms and conditions requirements and negotiate with various Hach internal departments to determine solution to satisfy customers’ business requirements
6
Responsibilities For Inside Sales Support Engineer Resume
- Enter customer orders (phone, fax, or written) into the company’s order entry system
- Considers and executes the most effective and efficient means to addressing requests from the Inside Sales associates - Utilizes Critical Thinking (Charts the Course)
- Accurately and promptly responds to request from Inside Sales team in order to create a fluid experience for the Hach customer - Listens and responds to customer needs (Drives Innovation & Growth)
- Addresses issues with sound consideration and actus with core ethics and values, while not fearful of dealing with conflict - Consistently Uses Sound Judgement (Acts with Integrity)
- Takes action and makes decisions that best support the Inside Seller, Hach business and DBS while constantly striving to find areas for development in the role - Champions Continuous Improvement (Leads through DBS)
- Able to uncover and clearly communicate a problem that needs to be solved and utilize the most efficient means for resolution - Solves Problems (Leads through DBS)
7
Responsibilities For Inside Sales & Support Co-op Resume
- Acting as dedicated contact window for inside sales align with district sales, support sales for business development, fulfill customer satisfaction
- TargetsImplementation of New Business, set up new customer profile, draft SOP and keep updates
- Preparation of monthly revenue reports, for both account details and Southwest Region overview
- Produce quotations in response to requests from the customer and Regional Sales Managers
- Desk market exploration/ research thru search engine and phone calls. Find potential clients from respective markets & develop to level of prospect or customer
8
Responsibilities For ITC Inside Sales & Support Resume
- Support in the preparation of Government tenders, customer registrations and approvals
- Interact with customers via phone calls, e mails and customer visits. Available to travel 20% of time for customer visits
- Produce and deliver Customer presentations
- Provide sales support for Industrial sales teams
- Conduct research to cross reference competitor’s materials
- Handle written correspondence received from and sent to customers in a timely manner
- Deal with product related problems such as defectives, return of products, and warranty situations
- Utilize and develop knowledge of the Industrial Automation Industry products and services
9
Responsibilities For Inside Sales Support / Lead Generation Resume
- Technical diploma (CEGEP, DEP, DEC) in control, automation or electrical distribution
- Interest for sales and business development
- Foundational knowledge in inside sales
- Act as liaison between factory and field salespeople
- Responsible for developing and maintaining positive customer relations and coordinating with various positions within the company to ensure customer requests are handled appropriately and in a timely manner
- Data entry in ERP, customer portals, customer data bases, quotation and sales history data files
- Provides sales support and with increased account responsibility in an assigned territory/account
- With management guidance, proactively contacts and sells products, services, etc., and completes lead follow-up within assigned area of responsibility
- Generate sales leads on a weekly basis
10
Responsibilities For Inside Sales Support With Czech Resume
- Keep client database updated and correctly entered
- Backup Sales Operations Manager
- Assist the COO and the VP of Sales with various administrative functions but not limited to managing daily calendar, preparing and processing expense reports, handling travel arrangements (coordinate domestic and international travel arrangements, including booking airfare, hotel, visas, transportation and preparing itinerary)
- Assist the sales team with handling travel arrangements (coordinate domestic and international travel arrangements, including booking airfare, hotel, visas, transportation and preparing itinerary)
- Support the sales team and the Sales Operations Manager with mailings, preparing for clients meetings, printing media kits and other administrative functions as they arise
- Handle client meeting logistics and coordination: Meet & greet guests, announce their arrival and escort them to meeting or conference room; book, organize conference rooms and coordinate catering; prepare videoconference equipment when applicable
- Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale
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