Meetings & Events Resume Sample
Wiley Conn
691 Boris Orchard,
New York,
NY
+1 (555) 107 0600
Work Experience
Manager, Meetings & Events
09/2015
-
PRESENT
Detroit, MI
- Utilize the client’s Event/Meeting Management System to reserve and confirm meeting requests
- Experience in conference/meeting rooms, A/V & Video conf. equipment operations and management
- Interviews and selects team members by following American Express' GBT selection practices and policies
- Ensures team members are trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration
- Ensures team members are maintaining compliance through monitoring and measurement
- Coaches and develops team members by providing feedback on performance expectations and assisting with development plans. Conducts one-on-one meetings on a regular basis and ensures the PMP process is maximized
- Encourage the sharing of industry trends, ideas, special educational opportunities and best practices
Meetings & Events
09/2009
-
03/2015
Dallas, TX
- Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for Team members
- Act as subject matter expert (SME) to ensure consistency and training for all, using best practice approach, experience and knowledge
- Assist in the direction of the business unit’s accounting functions, including billing, accounts receivable, accounts payable, reconciliations, and reporting
- Responsible for the overall management of the accounting staff, including team members’ selection, training, evaluation, coaching and development
- Assists in the sales process and revenue forecasting for customer groups
- Comply with the Company’s Corporate Code of Conduct
- Contributes to organization effectiveness by acquiring business knowledge, maintaining current technology knowledge, and improving skills in communications, interpersonal relationships, and time management
- Maintains master tracking calendar of web projects
- Maintains an understanding of Cvent Web platform in order to design solutions that meet present needs while integrating with the future vision
Management Intern, Meetings & Events Asst
03/2007
-
05/2009
Philadelphia, PA
- Leads weekly team meetings to discuss volume, productivity, customer deliverables, process, and service levels
- Provides performance based rewards and recognition to reinforce behavior as it occurs
- Coaches team members to improve performance and counsels with human resources when presenting written warnings. Follows company policies and procedures for all disciplinary actions
- Recommends employee terminations after consulting with human resources to ensure policy and legal requirements are followed
- Lead team members regarding daily inquiries
- Serves as a mentor in the areas of forecasting, costing and budgeting, and reviews team members' program budgets
- On-boards new employees
- Ensures people related paperwork is current for Team members
Education
Kaplan University - Council Bluffs Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Serving as key point person for business partners of all levels within the revenue businesses, and support service organizations to update on event progress for key initiatives of assigned programs, as well as to provide appropriate logistics support to each business group
- Strong oral and written communications skills. Excellent relationship building strengths, collaboration and influence at all levels
- Proven people leadership skills for large teams
- Strong operational discipline skills and ability to handle multiple jobs and deadlines
- Outstanding supplier negotiating skills
- Good analytical skills, general understanding of accounting, budget and profit and loss statements
- Senior experience in Strategic Account Management (8-10 years’ experience in the field)
How to write Meetings & Events Resume
Meetings & Events role is responsible for leadership, training, finance, procurement, security, planning, design, research, travel, interpersonal.
To write great resume for meetings & events job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Meetings & Events Resume
The section contact information is important in your meetings & events resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Meetings & Events Resume
The section work experience is an essential part of your meetings & events resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous meetings & events responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular meetings & events position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Meetings & Events resume experience can include:
- Excellent organization, facilitation, conflict-resolution and people management skills
- Demonstrated client relationship skills and the ability to communication well with C- level attendees
- Manage multi task effectively
- A strong working knowledge of the leadership model and/or coaching techniques focusing on driving up to and including exempt level employees
- Event marketing / meeting planning experience, preferably in a corporate setting
- Passion for technology, and empathy for customer’s needs. Deep passion for understanding and improving products and user experiences
Education on a Meetings & Events Resume
Make sure to make education a priority on your meetings & events resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your meetings & events experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Meetings & Events Resume
When listing skills on your meetings & events resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical meetings & events skills:
- Demonstrate project planning and organizational skills
- Proven people leadership skill
- Superior contract negotiating skills
- Self-management skills and ability to execute with little direction
- Exemplary verbal, written communication skills
- Drive continuous improvement of the operation/knowledge of industry trends and manage change effectively to motivate and retain employees
List of Typical Experience For a Meetings & Events Resume
1
Experience For Manager, Meetings & Events Resume
- Validate final budgets and appropriate approvals
- Seeking out and welcoming demanding tasks and taking calculated risks
- Keeping abreast of business global trends and bringing differentiating value by providing insights, market expertise and innovative solutions
- Qualifying client needs, expectations and directions to define the value proposition, and ensuring a proper delivery of agreements
- Developing relationships and animating the account’s third party network to influence positively Accor’s position across market segments
- Developing close relationships with Client C-Level and key decision makers to increase Accor’s weight / position
- Responsible for all internal and client reporting, ensure data accuracy and reporting relevance
2
Experience For VP, Global Operations, Meetings & Events Resume
- Research and recommend meeting locations based on meeting goals, budget, attendee needs, availability of transportation and other considerations
- Use setbacks and mistakes as learning opportunities
- Conducts regularly scheduled status meetings with client and stakeholders from pre-launch through contract signing to ensure program objectives are met
- Partner with Corporate Travel, Finance, Legal and other departments to develop and implement a comprehensive meeting management program
- Ensures consistency of client branding guidelines
- Drive adherence to all American Express and CMS policies including compliance requirements
- Responsible for consultation and creation of basic registration websites in client’s meeting technology tool
- Travel for site selection and provide on-site coordination/leadership during events as needed
- Researches and identifies competitive products of competitors to help with new MTC technology such as badge products, registration services, etc
3
Experience For Meetings & Events Team Leader Resume
- Educates Account Managers and works with various support organizations to ensure proper sales support tools and training are in place to maximize efficiencies and opportunities
- Review and validate pass-through invoices
- On-site program management, oversees logistical requirements (ground transportation, food & beverage, meeting/conference space, accommodations, hospitality desk, VIP oversight, on-site & off-site activities)
- Previous meetings & events onsite experience
- Demonstrated knowledge of Meetings & Events Pharmaceutical compliance requirements/government regulations
- Manage onsite team of up to 25 FTEs
- Manage program safety and security requirements. Lead crisis management activities ensuring that all attendees get home safety in the event of inclement weather, terrorist threats/events or other unexpected incidents
4
Experience For Attendee Coordinator, Meetings & Events Resume
- The onsite Trip Director Team (up to 25 FTEs per program) reports directly into the Lead Trip Director
- Lead, influence and motivate others – direct and indirect reports, internal and external
- Contributes to a positive and open work environment
- Value hard work and effort to continuously get better
- Seek out constructive feedback
- Motivated by the achievements of peers
- Collaboration and teamwork is integral
5
Experience For Coordinator, Meetings & Events Resume
- Make others feel at ease, in-person and virtual executive presence skills and strong interpersonal relationship/communication skills with ability to anticipate the needs of the client
- Acts as lead communicates program requirements to leader and client as needed; works closely with support departments to exceed client requirements and objectives
- As needed partners with third party suppliers to negotiate their services
- Maintain memberships in appropriate industry associations and organizations
- Manage event life-cycle including concept development, budget development, tactical and operational planning and execution, policy adherence and post event evaluation. Including
- Reviews all supplier contracts prior to finalization, ensuring both program specific and generic terms and conditions are accurate and legally protective of both GBT and the client, including attrition dates, cancellation policies, etc. Uses appropriate authorization and addendum form to ensure consistency and accuracy
- Manages and negotiates any hotel needs, destination management company (DMC), air and all third party contracts. Monitors attrition dates, cancellation policies and ensures contracted services are executed
6
Experience For Operations Manager, Meetings & Events Finland Resume
- Review and validate HCP data
- Communicates between Information Technology support and clients with respect to web requirements on assigned programs
- Coordinates with creative team to produce program materials
- Participate in program debrief with client
- Maintains accurate records, system input, and complete file management as outlined in GBT and client policies and procedures
- Outlines strategy, communication plan, and process for assigned programs
7
Experience For Program Operations Manager, Meetings & Events Resume
- Responsible for monthly financials related to AR’s and open payables as well as responsible for the team’s revenue growth goals, P&L analysis, managing expenses and research/resolution of any discrepancies
- Ensure 100% accurate and timely data capture through CVENT and other Amex systems
- Analyze performance against the required standards and develop practical action plans to address underperformance and service issues
- Excellent understanding of the travel industry and event planning process to include contract knowledge/negotiation experience, detailing of events, cost savings and leveraging supplier relationships
- Proven ability to analyze account P&L while applying business expertise, global and long-term perspective and an understanding of customer requirements to maximize profitability and/or efficiency
- Manage customer expectations and drive high quality customer service results
- Assists in creation of budget and forecast packages for presentation and review with management
8
Experience For Meetings & Events Operations Supervisor Resume
- Assists in the implementation of strategies that are aligned with strategic objectives of the business
- Research event specifics and request vendor quotes for events
- Coordinate event giveaway items and swag for events
- Onsite event set-up and event logistics
- Coordinate review of hotel and event space BEOs
- Process estimates and invoices within budget applications
- Assist and coordinate the implementation of 30+ meetings and events
9
Experience For Category Manager, Meetings & Events Resume
- Participate in site inspections, venue selections, and onsite management
- Create, setup and maintain events and registration in event management system
- Management of pre/post event surveys in Survey Monkey
- Review reconciled payments to invoice
- Confirm attendee registration
- Onsite invoice reconciliation
- Assist with arrangements for onsite customer meetings
10
Experience For Head of Meetings & Events Operations Resume
- Provide guidance for function-led meetings regarding budgets, logistic concerns, site selection, contract reviews, defining meeting needs and program components
- Flexible, quick thinker/problem solver, able to troubleshoot and solve problems onsite seamlessly and discreetly. Develops and implements contingency plans as needed
- Manage event budgets from end-to-end, from development of event budgets to the reconciliation of expenses/ invoicing, finding cost-saving opportunities and driving an open dialogue about costs and budget risks
- Measure effectiveness and generate post-event reports, including event evaluation and ideas for continuous improvement
List of Typical Skills For a Meetings & Events Resume
1
Skills For Manager, Meetings & Events Resume
- Experience in event/meeting planning to include conventions, international events and upscale VIP events
- Updates meeting records in the designated meeting management system, and completes all internal documentation for the program prior to turnover
- Experience dealing with high-profile, C-suite executives
- Validate meeting attendee counts
- Validate compliance with policy on venue sourcing
- Review and validate HCP meeting invitation process
- Management experience
- Negotiate meeting services and create sound contracts with vendors at the lowest reasonable cost while continuing to deliver high-quality experiences
2
Skills For VP, Global Operations, Meetings & Events Resume
- Establish and create strong vendor relationships to maximize value of meetings, performance of facilities and promotion of GE Appliances
- Working in a supporting role on large events independently and/or in a team setting
- Managing event budget and ensure accuracy in developing estimates, working and actual spends
- Overseeing and managing event registration process by directing travel management process, and overall event registration, website creation and delivery
- Negotiating powerfully with hotels, and other vendors to achieve maximum value for the best product and services serving Fidelity
- Collaborating with the marketing, and product group to ensure appropriateness of presentation content, look and feel
- Playing an integral role in all agenda content development and work with speakers on all logistical items
3
Skills For Meetings & Events Team Leader Resume
- Building relationships with PWI meetings and events colleagues to create opportunities for cross-company collaboration in events
- Possessing knowledge of contractual language as it pertains to meetings and events
- Knowledge of meeting sourcing and or planning in the tradeshow industry as required by account portfolio
- Knowledge of meeting industry, sourcing and or planning as required by account portfolio
- Management of two GEA meeting facilities, including 410-person auditorium and two loading docks
- To lead a team located virtually and on-site at Amex in providing meeting coordination and logistics for client event planning needs
- Coach and develop staff, providing frequent feedback and direction, ensuring they are meeting the expectations of their roles
- Confident, adept at working with cross-functional business partners, including executives
- Act as a conduit for communication, ensuring that direct reports are well informed about issues affecting them and their customers
4
Skills For Attendee Coordinator, Meetings & Events Resume
- Acquires data and underlying financial and operational assumptions to develop long range plan, annual operating budget and forecasts
- Support merchandising team with reporting and communication deliverables
- Managing all aspects of planning, securing vendors, menus, décor, entertainment, signage, shipping, nametag creation, collateral creation and printing as well as onsite management and execution
- Managing all event audio-video production from creative concept to final production
- Developing success measures and evaluate all events against objectives; recommend areas for improvement
- Work with the local sourcing teams in order to Support enhancement /maintenance of team’s productivity
- Interest in running their own business and related entrepreneurial interests
5
Skills For Coordinator, Meetings & Events Resume
- High energy and ability to be creative in solving problems
- Flexibility and ability to adapt quickly to meet changing circumstances
- Travel about 25%, including weekends
- To lead the development of knowledge and implementation of best practice in hotels for the Meeting and Events segment
- Strive to deliver above market performance for your allocated segment, further enhancing Accor’s market share
- Support project calendar & timelines internally with meeting and production partners
- Generate production handbooks, room grids, staff lists, hotel pick-up reports, staff travel and lodging
- Coordinate content for event materials, including promotional and signage materials
- Embrace setting stretch goals
6
Skills For Operations Manager, Meetings & Events Finland Resume
- Keep open minds and embrace thinking in new directions
- Comfortable taking informed risks
- Computer literate (Microsoft Word, Excel, Power point, Access, etc.)
- Travel domestically and internationally (50%)
- Read and comprehend SOP’s
- Continuous improvement mentality. ‘Can do’, solution-oriented attitude
- Influence without authority: ability to build strong relationships and establish credibility as a trusted advisor and work in concert with multiple teams to accomplish goals and objectives
- In-house event management or professional conference experience
7
Skills For Program Operations Manager, Meetings & Events Resume
- Perform in a continuous changing environment
- Provides supplier with all appropriate documentation at sale notification including turnover information, countersigned contract, payment etc
- Take on the spot decision under pressure circumstances
- Leverage on the international organization and adapt to local requirements and needs
- Initiates RFP process in the designated meeting management system to secure appropriate room blocks, logistical event needs, and pricing from hotels and other suppliers
- Tracks supplier option dates and follows-up with suppliers and client of program status
- Strong organizational and project management skills, including the ability to manage workloads and budgets, and prioritize and communicate tasks for multiple across the team and for other stakeholders
- Strong professional presence and interpersonal skills, with the ability to build effective relationships with all levels of management, staff, external customers and vendors, and to work effectively with diverse teams
- Experience motivating and leading teams of direct reports and third-party resources and partners (DMCs, restaurants, hotels, free-lancers, etc) to achieve outstanding results
8
Skills For Meetings & Events Operations Supervisor Resume
- Proven track record arranging complicated meetings/events
- Strong (internal and external) customer focus
- Self-motivated, learner and creative problem solver
- Able to work in a high pressure, deadline orientated, team environment
- Travel both domestically and internationally – @20% travel
- Knowledge of Microsoft Office applications (Outlook, Word, PowerPoint and Excel)
9
Skills For Category Manager, Meetings & Events Resume
- Oversee the strategic direction of the client’s meetings management program including providing thought leadership into the strategic plan, program goals and quarterly business reviews
- Act as the main point of strategic leadership/relationship for the client contact coordinating the overall components of the meetings business and driving strategic development of the program
- Communicate effectively their value proposition to customers
- Hotel/communications/event marketing background desirable
- Ensure deliverables and high quality and meet client needs
- Support sales as a subject matter expert on strategic meetings management
- In the event management field
10
Skills For Head of Meetings & Events Operations Resume
- Hunt for meetings event opportunities within their own books of business
- Engage on an interpersonal basis with their clients
- Work well on their own
- Self-starter, ability to work independently and solve problems
- Provide tools, templates, information and processes for employee-self service
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