Mgr Project Management Resume Sample
Mafalda Lowe
539 O'Connell Vista,
Phoenix,
AZ
+1 (555) 636 5641
Work Experience
Senior Mgr Project Management Engineering
05/2015
-
PRESENT
Phoenix, AZ
- Manage team of Project Managers and cross functional project management teams to deploy advanced products Business Class’ Dedicated Access Services, Hospitality, Trunk Service (PRI/SIP), and any other applicable Business Class service offerings into National level customers across the Charter Communications/Spectrum Enterprise footprint
- Progressive experience
- Experience in determining staffing requirements and allotment of resources across functional boundaries
- Experience managing external consultants and vendors as resources
- Experienced leading cross-functional teams
- Experience with systems development lifecycle and project management methodologies
- Interacts with both internal and client technical and non-technical resources to identify and document requirements and specifications, create and deliver project plan
- Coordinates user testing and implementation of the product or services requested by client
Mgr Project Management
09/2008
-
04/2015
Houston, TX
- Establishes customer support relationship with appropriate contact levels within client's organization to ensure the services being implemented meet the expectation and needs of the client
- This role continues through the duration of the project
- Coordinates information flow from various departments by acting as central point of communication to and between sales, support, operations, internal/external technical resources and client
- This includes documentation of work performed in appropriate applications
- Interacts with team members and provide support to meet team goals and objectives
- Assists Sales in pre-implementation calls with clients when necessary
- Deliver identified major technology services program(s) within budget and time requirements while maintaining client focus
- Responsible for client stakeholders, project schedules, quality requirements, resource allocation, risk, requirements, operational issues, Incident and change management
Amsec Mgr Project Management
02/2002
-
07/2008
Boston, MA
- Manage client engagement(s) and relationships
- Identify venues for overall cost optimization
- Adherence to SLA and KPI targets. Achieve both client SLA attainment and drive broader SLA standards for solutions and services offered for your customer(s) in line with CSG policies and ITIL best practices
- Organize KT session for effective utilization of CSG solutions
- Ticket Reduction qtr on qtr
- Identify areas for automation and work thru implementation
- Ownership of Compliance and Audit as applicable
- Ensure thorough and complete integrity training and education, with zero tolerance on CSGI Business Conduct Guidelines violations
Education
Dakota State University - University Center
1997 - 2001
Bachelor's Degree in Computer Information Systems
Professional Skills
- Demonstrate organizational, prioritization and time management skills to ensure that work related activities are completed in an accurate and timely manner
- Proven experience in leadership and/or management skills
- Excellent interpersonal, leadership, presentation and collaborative skills to work effectively with teams throughout the organization
- Strong project management planning, organizing and documentation skills
- Strong communication skills: listening, oral, written and presentation
- Demonstrated skills leading a portfolio of projects
- Excellent written, verbal and facilitation skills, including ability to develop and deliver presentations to senior management
How to write Mgr Project Management Resume
Mgr Project Management role is responsible for telephony, training, refining, architecture, analysis, reporting, design, research, travel, software.
To write great resume for mgr project management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Mgr Project Management Resume
The section contact information is important in your mgr project management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Mgr Project Management Resume
The section work experience is an essential part of your mgr project management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mgr project management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mgr project management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Mgr Project Management resume experience can include:
- Work with other teams (Customer and Internal) effectively in absolute amicable manner for each service owned
- Proven experience in call center environment
- Customer service skills are an asset
- Understanding of systems development lifecycle and experience with leveraging systems to drive automation and process efficiency
- Establish and maintain a good working relationship with internal customers across the enterprise
- Good understanding of Agile process (Scrum Framework, Lean and Scaled Agile Framework)
Education on a Mgr Project Management Resume
Make sure to make education a priority on your mgr project management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mgr project management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Mgr Project Management Resume
When listing skills on your mgr project management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical mgr project management skills:
- Manage multiple changing priorities and work effectively in a team or independent setting
- Strong computer skills and familiarity with Microsoft office suite of programs
- Effective interpersonal and communication skills, within a project management-oriented team-based environment
- Reporting, metrics and analytical skills
- Leadership, coaching, collaboration, conflict management, negotiation, partnership, problem solving and innovation skills
- Eight years of progressively responsible and directly related work experience, including EPIC and Contact Center experience
List of Typical Experience For a Mgr Project Management Resume
1
Experience For Mgr, Project Management Resume
- Manage day-to-day activities related to developing applications. Determine scope and priority of current and upcoming projects to allocate appropriate levels of resources to project development efforts
- H) Communication Skills balanced listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed
- Assign staff based on skill sets and demands of projects. Provide technical guidance in the course of working on projects
- Measuring SLA/KPIs and scorecard and publishing same for internal and external stakeholders
- Delivering superior results to the customer every day in your direct charge role and as an Eagan team manager
- Supervising a team of 5 project managers
- Responsible for introducing, implementing and maintaining tools to make the project management team more successful and efficient
- Provide daily guidance to staff and ensure they are meeting or exceeding customer expectations
2
Experience For Senior Mgr Project Management Engineering Resume
- Specific project plans (MS Project) creation, tracking and reporting
- Focus on staff mentoring and building a successful relation at the top-level customer hierarchy. Provide input on team performance and reward
- Directs and manages project development from beginning to end
- Liaises with project stakeholders on an ongoing basis
- Plans and schedules project timelines and milestones using appropriate tools
- Complete onboarding of new hires for the facility
- Responsible lead of 3-6 projects according to the LEANPD
- Works with the relevant managers for project specific staffing and resource management
3
Experience For Amsec Mgr Project Management Resume
- Identifies issues/risks in a timely manner and develops/implements appropriate risk response, leveraging senior and executive management support when required
- Develops and maintains tools to improve the efficiency of performing project work
- Prepares and reviews licensing documents associated with a license renewal application
- Participates in license renewal industry working groups as assigned by the manager
- I) Ability to work independently in a fast paced changing environment with minimal instruction
- Leading projects
4
Experience For Mgr-project Management Resume
- Leading people
- D) A working knowledge of H.S.I, Ethernet and basic telephony products
- Train staff in formal project management methodology utilized at the firm Track project progress and assess compliance with the methodology
- Document and report progress. Ensure that reports are filed timely. Keep senior management advised of significant trends and findings and other issues. Provide high-level recommendations
- Design, modify, install, and/or maintain metrics that drive and measure team performance
- Identify opportunities to streamline and automate. Improve efficiencies to reduce costs
- Manages the day-to-day work on the project through delegation to technical leads. Assigns tasks to team members, monitors progress and reports to customer and manager and ensures quality of team's work and on-time completion
5
Experience For Mgr-project Management Office Resume
- Demonstrated experience in various Engineering assignments: New Products Launching, Molding process, Wiring assembly, Automatic and Semiautomatic connector’s process, Fixtures and tooling development
- Overall knowledge of Frontier Products and Services to include but not limited to Sales, Provisioning, Implementation, Operations and Engineering
- Lead the planning and implementation of project and programs
- 5 años de experiencia enTransferencias, Lanzamientos o Gerencia de Proyectos
- Facilitate the definition of project and program scope, goals and deliverables
- Voice/Data- PRI, POTs, HSI, Centrex, SIP, Ethernet, LAN/WAN
- CPE-Key Systems, Auto Attendant, Voice Mail, PBX, VOIP, AVAYA Legacy and Red and Mitel Business Solutions
- Defines project scope, goals and deliverables that support business goals in collaboration with stakeholders
6
Experience For Mgr, Project Management Engineering Resume
- Develops full-scale project plans and associated communications documents
- Drafts and submits budget proposals, and recommends subsequent budget changes where necessary
- Identifies and resolves issues and conflicts with the project team
- Defines project success criteria
- Coaches, mentors, motivates and supervises project team members and influences them to take action on assigned work
- Conducts project post mortems and creates a closure memo in order to identify lessons learned
7
Experience For Project Mgr, Project Management Resume
- Certification in project management is desirable
- Need to be technically competent with various software programs, such as MS Office
- Provide project management expertise including development of scope, deliverables clarification, and identification of risks, constraints and dependencies based on accepted project management methodologies
- Continuous improvement and refining of a robust PMO process, including strategic dashboards, project identification & prioritization process and PMO tools, templates and training
- Develop and facilitate resource assignment and forecast model and structures with fellow business leaders
- Perform regular project delivery methodology compliance audits and report findings
- Enhance and monitor Project Delivery Methodology based on feedback from lessons learned and feedback from the project teams and stakeholders as well as have direct report responsibility and accountability to for quality assurance and training & change management resources and practices
- Provide overall direction and coordination of the department to drive Project Management Strategy and overall results
- High level oversight on all projects within the portfolio. This includes but not limited to escalation management to the senior management team where appropriate
8
Experience For Mgr Project Management Resume
- Responsible for documenting and maintaining the Software Development Life Cycle
- Develop consistent and repeatable reporting mechanisms to track the progress of projects within the portfolio and the portfolio overall
- Review portfolio data to determine trends on project management results and work with the team to make recommendations on process improvements
- Ensure consistent use of an enterprise project management process by all project managers
- Review and approve timesheets on a regular basis
- Interact with the customer on new personnel or personnel issues
9
Experience For Mgr, Project Management Resume
- Organize engagement activities for the team and All Hands meetings as necessary per the program manager
- Governance and stakeholder management
- Attend all Governance, CAB and planned meetings
- Weekly/Month reports and dashboard
- Project Management revenue and margin goals and cost of service accountability
- When applicable, create and manage Project Management estimates, transition/program/project plans, resource allocation and labour/non-labour expense forecasting
- Proactively monitoring overall work-stream/incident progress/status at regular intervals to senior and executive level stakeholders, resolving issues and initiating corrective action as appropriate in accordance with the governance arrangements
10
Experience For Senior Mgr Project Management Engineering Resume
- Implements project in accordance with regulatory requirements, and company policies and procedures
- Performs project cost and cash flow forecast
- Oversees procedures and documentation which govern and control project activities
- Supports NRC audits and inspections, revisions to engineering and licensing documents, hearings, and public meetings, associated with NRC review of a license renewal application
- F) Proficient in Microsoft Office software, specifically Word, Excel, Powerpoint, Project and Visio
- Manages Project Managers and the Project Coordination (PC) teams
- Leads the team and supports orders with missed deadlines requiring significant investment of time to manage customer expectations. Additionally, manages the SPOC function process, local and national, to complete orders as quickly as possible
List of Typical Skills For a Mgr Project Management Resume
1
Skills For Mgr, Project Management Resume
- Work effectively as a team player and leader
- Proficient verbal and written communication skills up to VP level
- Previous experience CDC and/or Public Health experience
- Direct experience and demonstrated ability to interface well with USPS customer
- Experience that demonstrates knowledge of Business products and services
- Supervisory skills and performance management
- Demonstrated Program and Project manage experience
- Experience in managing with different levels of team competency across different functions and cultures
2
Skills For Senior Mgr Project Management Engineering Resume
- Strong understanding of investment industry
- Experience with HHS Enterprise Project Life Cycle and Earned Value Management reporting or equivalent
- Experience working on the Eagan USPS customer facility
- Experience in nuclear power design, project management, operations, licensing, or equivalent
- Be versed and experienced in the holistic lifecycle process of product development
- A strong speaker, presenter and influencer
- USPS experience required
3
Skills For Amsec Mgr Project Management Resume
- Experience with CATS, Talent+ and Northrop Grumman processes
- Business experience working in a medium to large corporation
- B) Proven project management track record
- C) Ability to make effective presentations to small to medium sized groups
- Demonstrated ability in facilitation, collaboration and stakeholder management
- Demonstrated ability to quickly develop and manage stakeholder relationships with both business and technology partners
- Strong background in process development and continuous improvement
- Demonstrated ability to managed vendor relationships in a matrix environment
4
Skills For Mgr-project Management Resume
- Experience in API, injectables and/or non-sterile liquids is highly desired
- Strong familiarity with project management software such as Microsoft Project is required
- Understanding of managing scope and requirements management driven from stakeholder management
- Having worked in global digital capability deployments previously
- Understanding of resource management techniques
- Working knowledge of MS Project Pro and MS Project Online desired
- Understanding of key technology concepts such as API’s, web application architecture and databases
- Understanding of business process improvement
5
Skills For Mgr-project Management Office Resume
- Manage project resources including procuring project staff, developing, motivating, coaching and advising
- Thorough knowledge of construction cost, scheduling, estimating and engineering principals and techniques, as well as accounting principles
- Maintains an understanding of Business Solutions products and order process as well as technical side of the ordering and provisioning process
- Recognize and communicate potential issues impacting the organization, helping to seek solutions and resolve with ultimate professionalism
- Have a clear understanding of all engineering tools and practices
- Consult with management to review project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project
6
Skills For Mgr, Project Management Engineering Resume
- Drive execution and proficiency in monitoring and controlling knowledge areas
- Builds partnerships with all departments including Provisioning, Sales/Sales Support, Network, Human Resources, Labor Relations, and Operations etc
- Determines overall staffing requirements relating to corporate
- Provide expert advice and coaching to leads and teams to ensure best-practice execution
- Make reports and presentations to steering committees or project sponsors
- Undertakes daily project supervision, project controls and reporting up to the Sr. Project Management Leadership team
- Maintains close liaison with resort engineering teams
- Familiar with building codes IBC, NFPA, NEC, ASME, ANSI and I-CODES (ICC)
7
Skills For Project Mgr, Project Management Resume
- Portfolio and Road mapping techniques and demands
- Conversant with the transferal of business strategies into growth strategies using opportunity analysis
- Capable of working both remotely as part of a virtual team and co located when necessary
- Have had a diverse history of concurrently managing both complex and streamlined projects and programs
- Self-motivation, requiring minimal supervision
- An understanding of financial models and metrics
- An understanding of program variables that impact development velocity
- Direct supervisory people management responsibility in a project setting
- Proficiency on MS Office, including Excel and Access
8
Skills For Mgr Project Management Resume
- Leads the team in developing a culture of respect and collaboration
- Monitors order volumes across queues and workload balancing
- Models Unifying Principles consistently
- Develop, track and manage project milestones, project plans, timelines and scope
- Facilitate identification of timelines, dashboards, success metrics, and financial scorecards for each initiative
- The main function of this Manager, Scrum master / Project Management is to manage a Team of Project Manager, Scrum masters
- Initiate the project – undertake processes to define the new project or a new phase of an existing project by obtaining the appropriate authorization. Understand all requirements of both TE and the industry / customer before the project is started
9
Skills For Mgr, Project Management Resume
- Plan – undertake processes to establish the scope of the project, refine the objectives and define the course of action required to attain the design requirements and contractual obligations for TE. Estimate phase times and work with functional managers to ensure appropriate resources are available to achieve project goals
- Execute – undertake processes and activities (per activity template) to complete the work defined in the project management plan in order to satisfy project specifications
- Close – undertake processes to finalize all activities across the project team and with Stakeholders to formally close the project or phase and transfer the project to full scale productions and lifecycle engineering controller to close a cancelled project
- Communicate effectively with all members of the commercial departments and customers in a proactive and professional manner
- Proficient with all project management software with the ability to learn other programs as required (Clarity and Microsoft Project)
10
Skills For Senior Mgr Project Management Engineering Resume
- Proficient with customer relationship databases (Salesforce)
- Plan, organize, motivate, mentor, direct, and evaluate the work of others, and meet deadlines
- Utilize project management tools and to coach staff/team members on tools
- Budget, make financial projections
- Reports to – VP Solutions Delivery
List of Typical Responsibilities For a Mgr Project Management Resume
1
Responsibilities For Mgr, Project Management Resume
- Holds an active CMS Position of Public Trust designation
- Active CMS Position of Public Trust designation
- Self starter with desire to innovate
- Manage change, multi-task and work in a fast paced environment
- Process/Product/System knowledge (Salesforce, Armor, NDS, WFMT, TIRKS, etc.)
- Well-developed interpersonal skills and ability to function well within in a team oriented environment as well as establish and maintain effective working relationships with business partners
- Influence, lead and communicate at all levels. Ability to challenge the status quo, remove organizational barriers, influence without authority, and break down strategies into tactical and manageable plans with minimal guidance
- Strong analytical, problem-solving, and strategic thinking skills. Demonstrated experience in general management, statistics, data mining, quantitative and financial analysis is required. Experience in the evaluation, analysis and optimization of operational processes required
- Nurture the development of others
2
Responsibilities For Senior Mgr Project Management Engineering Resume
- Position requires availability to support all time zones and weekends as needed
- Partners across functional work streams to ensure customer needs are addressed
- Establishes, implements, and maintains administrative and technical procedures to ensure prompt detailed service delivery to customers
- Monitors the selection, development and evaluations of personnel to ensure the efficient operation of the function
- Fosters an environment of teamwork and collaboration
3
Responsibilities For Amsec Mgr Project Management Resume
- Agile Methodology scrum highly
- Knowledge of Content & Case Management tools like Documentum, Filenet, Pega, Opentext, , DocUpload, Kofax products
- E) Ability to work independently and manage multiple concurrent complex tasks
- Consistently carry out job responsibilities to meet deadlines. Ability to deliver on commitments as promised and able to acknowledge when commitments are not met and takes appropriate steps to fulfill what has been promised
- Proficiency in MS project server
- Maintains all contractor's and vendor's adherence to corporate safety protocols and brand standards
- Solves day to day field construction issues on and less complex construction matters limited to moderate risk items
4
Responsibilities For Mgr-project Management Resume
- Produces smaller and simple short-term schedules for resort projects and monitors / managers contractor adherence to the set timelines
- Implementation of new operational and infrastructure solutions
- Movement of infrastructure from data center to data center
- Partner with Real Estate teams to implement new office locations
- Plan and execute service improvement plans with infrastructure
5
Responsibilities For Mgr-project Management Office Resume
- Serves as Northrop Grumman point of contact to the Customer. Interacts with client to understand project requirements,
- Familiar with various construction methods and materials, their characteristics, installation procedures and tolerances
- Knowledge of Gantt Project software, (either Primavera or Microsoft Project)
- Experience in working with Designers and Project Managers and the ability to understand architectural/interior design drawings and supplier engineering drawings
- Proficiency with Microsoft Excel, Word and Project
6
Responsibilities For Mgr, Project Management Engineering Resume
- Highly adept at change management and the stepped strategy
- Have worked as a key part in an enterprise wide change management program across multiple development sites, plants and within multiple regions and cultures
- The capability to travel up to 60% of the time
- Fully aware of multiple risk management and mitigation techniques and tools
- Be well versed in Business intelligence and report creation
- Extensive knowledge of New Product Development and project and portfolio management processes as specified by the Project Management Institute (PMI)
- Extensive knowledge of performance requirements management and implementation
7
Responsibilities For Project Mgr, Project Management Resume
- The ability to work well with the IT group in application development
- The ability to work well/ manage across business units and across regions
- Direct Reports – Project Managers, Program Manager
- Contacts – Business & IT Management, Senior Leaders, Project Team Members, Suppliers
- Complete employee evaluations
- Supervises project activities
- Major performance targets
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