Office Supervisor Resume Sample
Cayla Hickle
7581 Hosea Walks,
Houston,
TX
+1 (555) 906 5900
Work Experience
Middle Office Supervisor
02/2017
-
PRESENT
Chicago, IL
- Workplace can have moderate to high stress levels
- He/ She is operationally responsible for Administrators and Senior Administrators in a group,
- He/ She acts as the main point of contact for any queries escalated by the Administrators,
- He/ She manages the operations of their business unit in terms of client relationships, administration and controls,
- Effectively run day-to-day operations of the Box Office
- Interact positively and communicate effectively with all ticketing staff, GM, Talent Buyer, Marketing/Promotion managers, and Corporate Office
- Complete staff evaluations and help set staff development and performance goals, monitor progress and provide feedback as necessary
- Distribute and verify seller’s cash drawers, conduct pre-event briefing with staff, assist with closing out cash drawers upon closing
Office Supervisor
10/2012
-
12/2016
New York, NY
- Evaluates employees’ performance and makes recommendations for actions and merit increases
- Review Weekly Elapsed Time and checks accuracy of employee’s time Kronos
- Supervise and support shipping office administrative staff
- Work with management to ensure all Safety Training is documented and postings are completed and maintained
- Ensure all incidents and communications and posted and handled appropriately
- Responsible for customer service in operational issues
- Support order management, records management and develop budgets
- Maintain SOX compliance warehouse controls with direction from RDC and financial management team
- Facilitate the generation of reports, maintenance logs and assist with maintaining RDC metrics
Ticket Office Supervisor
01/2009
-
08/2012
Detroit, MI
- Opportunity to cross-train in warehouse related functions for future career advancement
- Manages various budgets by monitoring the expenditures, reimbursements and monthly reporting. Budgets include: other operating expenses, capital/replacement equipment, food, personal services, travel, tuition, bank reconciliations, risk management, inmate trust accounts, WIPP and discharge
- Monitors the purchase of equipment and supplies
- Complies with State Procurement Rules and Regulations
- Supervises staff in Purchasing, Accounting, Inmate Trust Accounts and Inmate Store Proceeds areas
- Signs checks (bank accounts), claims (accounting), purchase orders, transfers, and monitors deposits, encumbrances and other state documents
- Drives on State business
- Ensures front-end and revenue cycle operations are followed (i.e. co-pay collection, denial management, insurance verification, missing charges, and other key functions are handled in an accurate and timely manner)
Education
Concordia University
2004 - 2009
Bachelor's Degree in Business
Professional Skills
- Exceptional telephone etiquette, computer skills, excellent written and verbal communication skills, Medical terminology knowledge
- MBA or related business experience. Environmental compliance skills Experience in SAP/DWMS/GIS
- Excellent communication, interpersonal and copy writing skills
- Excellent planning and organisation skills of own workload
- Strong leadership skills with ability to coach and train at the supervisory level
- Excellent interpersonal and collaborative skills, along with the ability to interact with a diverse population of administrators, students and patrons
- Superior communication, management and leadership skills with 2-3 yrs’ successful supervisory experience are required
How to write Office Supervisor Resume
Office Supervisor role is responsible for interpersonal, customer, computer, organizational, excel, supervisory, communications, leadership, word, microsoft.
To write great resume for office supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Office Supervisor Resume
The section contact information is important in your office supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Office Supervisor Resume
The section work experience is an essential part of your office supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous office supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular office supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Office Supervisor resume experience can include:
- Integrates departmental services with the organization’s primary functions and coordinates with other department/services in a manner which fosters a collaborative environment for teamwork within the department and with other departments/services
- Demonstrates effective problem-solving, critical thinking skills and independent decision-making abilities
- Strong problem solving, critical thinking and priority setting skills required
- Demonstrable experience of communicating effectively at all levels of the business, including with managers, employees, customers and external authorities
- Strong skills in personnel management and supervision (including corrective recommendations/initiation of discussions as needed)
- PC skills - demonstrates proficiency in Microsoft Office applications and others as required, particularly Excel and Word
Education on an Office Supervisor Resume
Make sure to make education a priority on your office supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your office supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Office Supervisor Resume
When listing skills on your office supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical office supervisor skills:
- Organizational skills: to help others prioritize their work and manage time effectively
- Proven supervisory skills and experience in leading a staff in ticket operations
- Demonstrated ability to positively handle public contacts and effectively establish work priorities
- Customer service skills to work effectively with a diverse population and to develop appropriate, creative solutions to customer needs/problems
- Excellent organizational skills with ability to prioritize tasks and meet deadlines
- Understanding of key performance metrics and a mid-level skill ability to effectively utilize Excel and Word to create professional documents
List of Typical Experience For an Office Supervisor Resume
1
Experience For Business Office Supervisor Resume
- Experience in effectively supervising, managing and evaluating customer service personnel (3 years)
- Strong organizational and multitasking skills required
- Excellent communication skills – verbal, written and via technology
- Clear, precise, and effective written and oral communication skills in English
- Good accounting and budgeting skills
- Excellent supervising skills
2
Experience For Ticket Office Supervisor Resume
- Experience maintaining effective working relationships and working cooperatively with a diverse population
- Effectively educate patients, families, insurance and medical personnel concerning departmental policies and procedures
- Demonstrated ability to handle multiple priorities in a deadline-driven environment
- Demonstrated leadership and ticketing experience; and
- Ensure proper reception coverage for phones, convey messages, and run errands when required. Ensure front office effectively greets and assists customers
- Supervisory skills and maturity to supervise several employees
- Previous Supervisory experience or equivalent experience
3
Experience For Middle Office Supervisor Resume
- Experience coordinating and prioritizing the work flow of staff
- Experience using Provenue’s Tickets.com; and
- Experience working with college age students that are in crisis with a demonstrated ability to respond to the student sensitively and professionally
- Strong working knowledge of scheduling meetings, preparing agendas, presentations, generating reports in excel
- Experience in leading/supervising or managing employees
4
Experience For Box Office Supervisor Resume
- Determine staffing patterns; validate timecards and time off requests
- Previous Ticket Office experience or cash handling
- Recommend operational changes based on interpretation and analysis of the effectiveness of operations in supporting department goals
- Demonstrate an ability to resolve issues in an upfront, positive, and professional manner
- Demonstrate a competent, courteous and professional demeanor, and lead the front office team by example
5
Experience For Back Office Supervisor Resume
- Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
- At least three (3) years successful management experience in a hospital or a medical office practice
- Responds to and resolves issues promptly through effective communication
- Provides excellent customer service to all clients
- Solid understanding of coding and third party requirements
6
Experience For Conflicts Office Supervisor Resume
- Solid understanding of coding and third party requirements is necessary
- Maintains a professional appearance, adheres to dress code, and demonstrates appropriate professionalism during job performance
- Experience working directly with physicians required
- Review collection agency effectiveness on a regular basis and make recommendations for placement of accounts to various agencies
- Plan, prioritise work tasks to ensure service deliver is not comprised
- Compiles the Health System consolidated monthly financial statements and numerous
- Compiles the Health System consolidated monthly financial statements and numerous supporting reports and schedules
- Understand the applicable laws and codes for an assigned geographic area and ensure the Branch operates in compliance
7
Experience For Clinic Office Supervisor Joint Preservation & Reconstruction Clinic Resume
- Demonstrated knowledge of the principles of exemplary customer service; taking ownership and resolving each concern or problem as appropriate
- Experience in problem solving and decision-making in a complex organization
- Experience working in a call/service center environment in a university setting or other high volume environment
- 5 – 10 years office experience with supervisory training and accounting background
- Experience with physical space and equipment inventory and related reporting
- Experience working with business contracts
- Demonstrated supervisory/leadership role in a ticketing operation
- Experience working with a computerized maintenance management work order system such TMA
- Experience preparing reports in a computerized maintenance management system
8
Experience For Practice Office Supervisor Resume
- Experience in a similar Radiology Department setting
- Hiring and providing orientation, assistance, and training to new and existing staff
- Working knowledge of computerized ticketing and reporting systems
- Working knowledge of medical office operations, financial management of small business, coding and billing activities and computerized software products
- Working knowledge of accounting principles such as reconciliation practices
- Coaching and developing individuals to meet customer expectations
- Facilitating employee teamwork to meet our customers’ needs
9
Experience For Engagement Management Office Supervisor Resume
- Working knowledge of computers and Employee Relations practices
- Handling customer compliant to seek a mutual resolve for customer and Grundfos
- Training coordinator and record manager
- Mailing of monthly invoices and delivery tickets
- Working knowledge of SAP P20 & P00 modules and ARIBA
- Answering detailed financial questions with regard to Financial Services Manual Policy and procedures
10
Experience For Plant Office Supervisor Resume
- Work directly with Fund Accounting and Technology in establishing governance and managing deliverables, including T deliverables as required
- Performs routine clerical and administrative functions, including answering incoming phone calls
- Results oriented, leadership, planning and organizing, working knowledge of DP&C company policies
- Administer/Coordinate DOT, I-9, drug testing, back ground screening, agilities testing and other human resource processes
- Responsible for procuring, maintaining, and operating office equipment
- Supervises staff in Purchasing, Accounting, Inmate Trust Accounts, and Warehouse Operations
List of Typical Skills For an Office Supervisor Resume
1
Skills For Business Office Supervisor Resume
- Open communicator: able to give clear, understandable instructions to others. Lead thru effective communication and listening skills
- Effectively manage an office staff of three (3) or more, including performance management, daily scheduling, and approving time cards as well as paid time off
- Experience in handling multiple calendars, multiple priorities and composing business correspondence
- Experience analyzing work flows and providing process improvements to design more effective and efficient business processes and procedures
- Critical thinking and problem solving skills to ensure process improvement, initiatives and projects are successful
- Two years experience in a clinic setting and/or supervisory/management experience required
- Technical skills: computer literacy, working knowledge of Microsoft Office products
- Prior experience in similar resort setting
- Effectively assist running day-to-day operations of the Box Office
2
Skills For Ticket Office Supervisor Resume
- Interact positively and communicate effectively with all ticketing staff, GM
- Ensure department equipment is maintained and operating effectively
- Recommends organizational adjustments to efficiently and effectively accomplish assigned objectives
- Utilize metrics to evaluate the performance BO functions and to effectively implement continuous improvement, streamline processes, and optimize job functions
- Experience supervising and mentoring staff, including recruitment and selection, coaching, evaluating performance, and corrective action
3
Skills For Middle Office Supervisor Resume
- Experience with the direct supervision of others to include hiring responsibilities, firing responsibilities, and evaluating the work of others
- Experience in taking minutes from Board/Committee meetings and composing/transcribing minutes
- Demonstrates understanding of patient accounting principles in managing large volume accounts receivable and accounts payable in health care related field
- Experience planning, preparing and giving formal presentations
- Skill in using computer applications for word processing, spreadsheets, and databases in windows environment
- Experience working with automated financial and purchasing systems
- Proven track record in organizing and maintaining accurate office record systems
- Five years of experience in billing, insurance verification and coding required
4
Skills For Box Office Supervisor Resume
- Plans, schedules, allocates, and prioritizes workload to meet operating requirements
- Good customer focus and understanding of importance of service orientated delivery
- Skill in making mathematical computations
- Skill in using personal computers, copiers, fax machines, and other office equipment
- Operate necessary office and computer equipment required for performance ticketing
- Experience in decision-making guided by policies, procedures and business plan
- Experience being accountable for the performance of a team
5
Skills For Back Office Supervisor Resume
- Effective communications verbally and in writing in English required
- Experience in medical office setting required
- Experience managing warranty returns
- Experience with managing serialized inventory,
- Good working knowledge of Microsoft Excel, Outlook and Word
6
Skills For Conflicts Office Supervisor Resume
- Experience working within QuickBooks
- Previous experience with ticketing platforms such as Ticketmast, Archtics, and AXS
- General knowledge of Electric and Gas Utility Industry, including Operations experience
- Develop and implement standards effective in sustaining relationships between Grundfos and its customers
- Demonstrates teamwork, while encouraging open and direct communication with others in a positive manner
- Applicable experience in a hospital or medical office setting
- Previous experience in office operations, preferably in billing, data management and/or medical records
- Five years progressively responsible administrative experience in a business, professional, healthcare or equivalent environment is required
- Determine proper prioritization and escalation of all Control-related issues
7
Skills For Clinic Office Supervisor Joint Preservation & Reconstruction Clinic Resume
- Good telephone manner and customer focus
- Two years experience in an administrative and/or supervisory position
- Demonstrated computer expertise with either a PC or MAC and the ability to utilize a ticket printer and barcode scanner
- Intermediate experience with AIMS
- Assisting in monitoring the budget for office related items and staff
- Identifying and establishing new business opportunities with new partners
8
Skills For Practice Office Supervisor Resume
- Scheduling and coordinating meetings to align resources
- Working knowledge of administrative procedures and SOX Auditing for Fleet Operations processes
- Managing Change Support opportunities for positive change and actively look for ways to improve what they do
- Typing 50-55 wpm; Other: MS Office Suite
- Frequent bending, reaching, lifting, pushing and pulling up to 50 pounds (15%)
- Supervises staff, which includes hiring, orienting, training, assigning, and reviewing work performance, annual work performance appraisals, and discipline
- Provides customer service by answering phones, greeting visitors, relaying messages, and distributing forms, documentation, and information
- Responsible for managing the clinic staffing schedule, ensuring adequate staffing to meet client demands and patient needs
9
Skills For Engagement Management Office Supervisor Resume
- Regulations governing accounting functions, procurement, Generally Accepted Accounting Principles (GAAP) and Inmate Trust Account procedures
- Schedules Departmental courses, including scheduling rooms and verifying hours and credits
- Collaborate in hiring, evaluating, coaching and discipline for the Accounts Payable/Travel areas
- Provide support during fiscal year-end processing by answering detailed financial questions with regard to Financial Services Manual Policy and procedures
- Provide support and guidance during fiscal year end processing to assist with University compliance and a successful fiscal year-end accounting closure
- Supervises the orientation, training, coaching, and mentoring to staff
- Administers budget and financial operations of residential college including procurement requests, billing, and bookkeeping
10
Skills For Plant Office Supervisor Resume
- Log in to matching gift company portals to print donor matching gift information upon receipt of matching gift funds
- Plan, staff, direct and control front office agency activities including: time reporting for all personnel management; interviewing and
- Select, train, develop, and mentor new employees; as well as writing and discussing employees’ performance appraisals
- Establish system access, initial systems training, and review ongoing quality of work product
- Maintain office supplies, assist with placing orders with vendors, prepares book orders and receiving desk copies for faculty
List of Typical Responsibilities For an Office Supervisor Resume
1
Responsibilities For Business Office Supervisor Resume
- Experience working in purchasing, accounts payable, travel and entertainment, and internal controls and skills to train individuals in these areas
- Excellent verbal (bilingual) communications skills in English and Spanish
- Excellent management and time management skills
- Accounting, materials management, administrative and planning skills
- Administrative and clerical support experience, including previous experience supporting corporate managers and/or executives
- Computer Skills and office software
- Develop and implement a structured business office training program utilizing the Business Office Trainers as strong resources
2
Responsibilities For Ticket Office Supervisor Resume
- Extensive experience within a warehouse operating environment
- Prioritizes work projects (new and ongoing) and negotiates alternate deadlines with staff
- Coordinate IT department for effectiveness
- Assess and validate department fees and handle recharge rates
- Operate independently with minimal supervision from CEP Director who has final
3
Responsibilities For Middle Office Supervisor Resume
- Ticketmaster experience required
- Preference of two years supervisory experience
- Basic Life Support (BLS) required. Valid Drivers license and Auto Insurance required
- Assist in ensuring appropriate staffing levels on all events
- Assist the Ticket Office Manager with managing Human Resource responsibilities for the Ticketing Department
4
Responsibilities For Box Office Supervisor Resume
- Ensure staff compliance for all safety training as well as required corporate training
- Assist in responding and/or replying to guest correspondence via e-mail and /or telephone
- Be responsible for hiring, training and performance management of direct reports
- Transcribes highly technical anatomic pathology dictation from sound recording equipment (including gross description, microscopic diagnosis and autopsies)
- Provide coaching, guidance and training to new employees
- Assist Accounts Receivables with disputes, including researching all avenues possible to prevent revenue loss
- Maintain employee files, including disciplinary and commendation issues, timekeeping forms, etc
- Participate in the ongoing training of all employees
5
Responsibilities For Back Office Supervisor Resume
- Participate in the selection, hiring, training and development of assigned team
- Within the remit of PRO, coordinate with authorities as necessary and approved on behalf of the Accountable Manager, including local banking requirement
- Provide ongoing guidance to the business and other lines of defense regarding compliance with the exemption
- Responsible for opening or closing procedures of facility based on hours worked
- Communicates with physicians on daily activities affecting patient scheduling, registration and insurance verification
- Policies & Procedures – responsible for supporting and maintaining all ASD policies
- Approve invoices for department expenses (credit cards, housing, external training)
- Assists with the tracking and monitoring of Key Performance Indicators and other quality measures identified
6
Responsibilities For Conflicts Office Supervisor Resume
- Develops and maintains all on-boarding setup for Merchandising new hires
- Coordinates and reconciles travel, itineraries, meeting space and meeting materials
- Perform and manage internal budget processing as well as coordinate with University/federal grant budgeting
- Reviews and/or approves requests for purchase, accounts payable, travel, and Revolving Fund bank account reconciliations ensuring accuracy and accountability
- Responsible for ensuring proper staffing necessary to meet the 48 hour admission goal and other quality objectives of the department
- Some diversity and complexity of tasks, minor participation in determining work methods, procedures, and systems
7
Responsibilities For Clinic Office Supervisor Joint Preservation & Reconstruction Clinic Resume
- Direct and plan for all routine activities to assure adequate staffing levels are appropriate and workload is accomplished timely and accurately
- Answer complex questions regarding tax issues and offer the optimal solutions to ensure compliance with IRS/University policies
- Provide timely and accurate training to staff to ensure compliance with policies and procedures
- Liaison with University departments regarding FSO/Operations business
- Provide the Ticket Office team members the tools and training to create superior customer service for guests and employees
- Investigate and resolve all over/shorts and communicate the outcome in a timely manner to Accounting
8
Responsibilities For Practice Office Supervisor Resume
- Manage and coordinate staff meetings, training and company functions
- Knowledge of accounting, A/P, & A/R
- Oversees, coordinates, and executes the daily functions of registration, scheduling, and call center assignments
- Supervises patient billing and maintains records of department expenditures
- In-depth knowledge of SAP including inventory and warehouse management modules
9
Responsibilities For Engagement Management Office Supervisor Resume
- Supervises assigned operational functions while being consistent with the Property’s Strategic Plan and Vision
- Supervise assigned operational functions while being consistent with the Property’s Strategic Plan and Vision
- Supervise sales operations, including maintenance of Property specific shows and events
- Involvement in recruitment and training of staff
- Responsible for training and development of Grundfos product and services
- Forge lasting relationships with external personnel
- Build lasting relationships with key stakeholders across the business internal/external
10
Responsibilities For Plant Office Supervisor Resume
- Confident in using Microsoft Office suite
- Responsible for ensuring the daily A/R is closed in a timely and accurate manner and that the original A/R paperwork is sent to Home Office (PC Level)
- Responsible for sending original HCS and GE Applications to HCS – Twice a month
- Keeps the Office Training Manual updated and communicates all changes to the staff
- Observe team members on a regular basis to ensure exceptional customer care is being delivered to both internal and external customers
- Ensure competency is assessed for each team member on a regular basis; develop a plan of action for poor performing team members
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