Officer, Operations Resume Sample
Shanel Senger
67474 Funk Extension,
Dallas,
TX
+1 (555) 523 9627
Work Experience
AVP, Senior Operations Officer
05/2015
-
PRESENT
Detroit, MI
- Assumes regular functions of the Customer Service and Sales Manager in their absence
- Experience: 2 to 4 years branch operations experience required. Previous experience as an Operations Officer required. Good understanding of overall banking rules and standard practices
- Incentive for prior non-federal work experience or active duty uniformed service for determining leave accrual rate is being offered
- Experience in Financial Industry
- Experience in Compliance
- The ability to prioritize a multitude of tasks and work well under pressure; project management experience helpful
- Nature of Impact: Impacts quality, timeliness of results, planning and revenues or budgets of own team and related teams
- Prior operations and/or compliance experience
- Knowledge and understanding of operational processes
Service Operations Officer
06/2011
-
02/2015
Los Angeles, CA
- Strong understanding of financial services products
- Highly organized and capable of dealing with multiple projects simultaneously
- Highly proficient in Microsoft Office applications (Word, Excel, PowerPoint) and strong ability to learn new in-house developed technologies
- Meets Performance Targets with respect to Productivity and Quality
- Quality checks completed in an accurate manner
- Provide solutions to recurring problems and service gaps
- Service Delivery and lending processes
Operations Officer, Noc
08/2008
-
02/2011
Chicago, IL
- Covarity, Synergy, CMS, OLBB, Sales platform
- Knowledge of Business Lending
- Knowledge of the Business Financial Statement of Affairs
- Conduct periodic testing and review of Finance and Operations departments’ controls
- Work related experience
- Work with line management to identify and ensure operational incidents/losses are reported timely in the Firm’s incident/loss monitoring system and risk assess each event to ensure appropriate remediation action is taken. Perform regular thematic read across to ensure risk is mitigated across other processes
- In-depth Operational Risk experience or a proven track record in a non Operational risk discipline
- Ensure all transactions are processed in accordance to RBC’s rules, circulars, laid-down procedures and local requirements
- Strong product knowledge in corporate actions and custody/nominees services
Education
Argosy University, Chicago
2004 - 2008
Bachelor's Degree in Public Health
Professional Skills
- Participate with Operational Compliance Management team in developing and implementing business strategies and focusing on core capabilities – business processes that provide competitive advantage from a regulatory compliance perspective; identifying, evaluating and taking advantage of opportunities to realize new synergies and economies of scale
- Understand and keep ahead of the evolution of the business while ensuring sustainability of BMO competitive advantage, including major process changes (short term and up to 5 years out)
- Participate and contribute to management team in business and strategic planning. Represent Operational Compliance in the context of day-to-day business initiatives
- Excellent communication skills and able to deal with ambiguity
- Advanced organization skills to support a range of projects varying in size, complexity and scope
- Strong experience dealing with external customers in Services
- Experience with Windows, Linux/UNIX (GUI and command line experience), and computer networking
How to write Officer, Operations Resume
Officer, Operations role is responsible for english, organization, word, powerpoint, security, finance, credit, securities, training, integration.
To write great resume for officer, operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Officer, Operations Resume
The section contact information is important in your officer, operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Officer, Operations Resume
The section work experience is an essential part of your officer, operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous officer, operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular officer, operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Officer, Operations resume experience can include:
- Stakeholder management skills - able to work with a range of people and define and deliver solutions to clients effectively
- Demonstrated experience in auditing and compliance experience in a healthcare related industry
- Strong finance & accounting background with hands-on experiences
- Working with the bank’s sales team to assist them in developing the most effective solution for their prospective customers
- Working knowledge of ALTCS and/or other long term care service experience
- Knowledge and understanding of Operations – previous experience in a derivatives Operations or CASS role ideal
Education on an Officer, Operations Resume
Make sure to make education a priority on your officer, operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your officer, operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Officer, Operations Resume
When listing skills on your officer, operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical officer, operations skills:
- The ability to communicate with all levels of management and staff, demonstrate good PC skills and ability to grasp technical concepts
- Function effectively in a fast-paced environment with competing priorities
- Well-developed time management and work prioritisation skills
- Coordinate the sharing of information, skills, and knowledge among team members by communicating clearly, concise and with confident
- Demonstrated experience using Microsoft Office products such as: Word, Access, Excel, PowerPoint and Outlook
- Good knowledge of enterprise methodologies for effective organizational change management
List of Typical Experience For an Officer, Operations Resume
1
Experience For Service Operations Officer Resume
- Demonstrate awareness/understanding of Equal Opportunities and other people’s behavioural, physical, social and welfare needs
- Administrative related working experience
- Experience in Treasury operation functions & procedures
- Review all reports provided by HSBC including and not limited to valuation report, accounting report, portfolio report... before submitting to SSC
- Broad knowledge of payments/LC/DP/DA, accounting procedures, accounting flows
- Knowledge of international banking including familiarity with international payment methods, systems and settlement practices
- Support the team by continuously developing knowledge of processing requirement and act as the subject matter expert for the team
2
Experience For Operations Compliance Officer Resume
- Represent the company on industry committees and before regulators regarding various regulatory issues
- Knowledge of processes and procedures related to mission taskings and planning
- Recommend stopping a project/process because of significant operational compliance or risk exposure
- Knowledge of Group/internal policies and procedures regarding back office process and SBV’s foreign exchange related regulations
- Keep Officers informed and up-to-date about relevant or useful information related to day to day processing activities
- Communicates in all aspects to internal and external clients and stakeholders
- Understands all relevant operations aspects of these transactions related to the Risk, Finance, Payments and Financial markets function
- Assist the Firm’s Regulatory Inquiries Group and Examinations Team with CFTC and SEC Regulatory requests
- Communicate across a range of stakeholders at all levels of seniority. Solid written communication – ability to turn technical language into key points / messages
3
Experience For Operations Officer, Noc Resume
- Self-motivated and organised – ability to work proactively and independently but also as part of a team
- Solid influencing skills – inquiring mind, ability to probe and challenge, bring consensus across a range of stakeholders, make pragmatic recommendations and influence outcomes
- College graduation in Finance, Accounting, or Banking
- English communication at basic level
- Perform other relevant tasks as assigned
- Effectively manage staff absence in accordance with Kier’s sickness absence policy and make referrals to Occupational Health where appropriate. Ensure that an accurate record of sickness absence is maintained
- Prepare responses to contractors, state agencies and others requesting assistance, expressing a concern or complaint related to the acute and long term care programs
4
Experience For Transport Operations Officer Resume
- Represent AHCCCS at meetings with contractors and other contractor professionals; participate in special projects related to Medicaid managed care, including rules teams, fraud prevention, contract development
- Organize and coordinate services and communication among AHCCCS divisions and program contractor administration for the purpose of identifying, resolving and monitoring program contractor management issues
- Prepare responses to contractors, state agencies, and others requesting technical assistance or expressing a concern or complaint related to the acute and long term care programs
- Demonstrated knowledge of provider network monitoring
- Demonstrated knowledge of acute, behavioral health and long term care management principles and operations
- Produce written policies, procedures and reports for the acute, integrated physical and behavioral health and long term care programs
- Knowledge of techniques to select a particular approach to analyze, develop or/and implement policy
5
Experience For Onboarding Operations Officer Resume
- Effectively lead and/or facilitate a team of professionals from within and/or outside the agency; and ability to communicate effectively both orally and in writing within all levels of the organization
- Multi-task in a fast-paced environment and produce work products with limited supervision
- 613th Air and Space Operations Center Combat Operations Division
- Establishes, develops, and maintains effective working relationships with other offices and officials. Meets with key leaders and coordinating officials to assess satisfaction, explain organization policy and procedures, and resolves significant problems that arise
- Serves as the manager for overseeing critical operational execution functions in the area of operations. Leads up to 76 joint officer/enlisted/civilian/contract personnel supporting 24/7 command & control of Pacific joint air and space power operations
- Work closely with Compliance Management and key stakeholders to meet the departments priorities
- Assist in the analysis of problems and development of solutions
- Develop expertise in Compliance department needs and outcomes; develop partnerships beyond the team to include stakeholders across Compliance and with other departments, including Legal, IT etc
- Monitor contractor deliverables and prepare responses to contractors, state agencies, and others requesting technical assistance or expressing a concern or complaint related to the acute and long term care programs
6
Experience For AVP, Senior Operations Officer Resume
- Effectively lead and/or facilitate a team of professionals from within and/or outside the agency
- Analyze problems and develop effective plans for corrective action
- Interpret various administrative rules, regulations, policies, and procedures
- Knowledge in acute, behavioral health and long term care management principles and operations
- Techniques to select a particular approach to analyze, develop or implement policy
- Perform regular assessments to ensure that the division's policies and procedures meet all applicable Company and industry standards for ethical market conduct
- Direct and assign projects to Compliance Managers/Directors and other Compliance staff as appropriate
7
Experience For Combat Operations Officer Resume
- Initiate projects to improve the efficiency of the department and division's operation
- Initiate projects to ensure compliance is achieved upon discovery of noncompliance
- Prepare and propose annual departmental budget requirements
- Audits and Examinations - Review and approve divisions responses to compliance reviews, market conduct examinations, SEC and/or FINRA audits and examinations, and internal reviews
- Prepare reports for senior division and corporate management concerning Compliance and Market Conduct issues and activities
- Prepare and propose policies and procedures necessary to assure overall compliance with state, federal and international laws and regulations
8
Experience For Compliance Operations Officer Resume
- Provide Compliance assistance to Corporate and other divisions as necessary
- Review and evaluate legislative changes and notify business units
- Monitor the creation of administrative forms for areas such as claims, privacy notices and compliant/ compliance matters
- Assist the Global Chief Matrix Officer and senior members of the Compliance Department by managing and supporting Compliance activities across the department, with limited supervision
- Ensure all items in Workflow system’s Manual Index and Review Returned baskets are reviewed on date of receipt, as well as items received by outside mail or fax numbers
- Strong background knowledge of Facility Agreements and demonstrated ability to integrate terms into specific system conditions
- Well-versed in lending middle office operations as well as familiar with the related front to end workflows essential
- Organize and expedite work flow and initiate follow-up action under the supervisor’s instruction
- Draft and prepare routine letters and memo for the supervisor’s signature for the company administrative reason; prepare complex correspondence, report and presentation
9
Experience For Foreign Exchange Operations Officer Resume
- Support Head of Invesment Operations to set up operation procedures
- Support Head of Invesment Operations to review to update information to Portia system,BBG and reconcile report between HSBC, custodian and HK Portia
- Support Head of Invesment Operations to carry out ad-hoc MAMV and Regional projects
- Knowledge of Air Operations Center and Combat Operations Division operations, associated
- This role has the authority to respond to and resolve challenges/issues, escalation through proper channels
10
Experience For Experienced Futures Operations & Reconciliations Officer Resume
- This role has the authority to audit and examine internal operational processes
- Recommend major changes in standards and operational processes
- Proven knowledge of Treasury Products including Foreign Exchange Spot/Forward, Money Markets, Fixed Incomes, other Derivatives products and Collateralise Lending, CD
- Experience in TSY operation functions and procedures
- Familiarity with international payment methods, systems and settlement practices
- Broad knowledge of Treasury Products including Foreign Exchange Spot/Forward, Money Markets, Fixed Incomes, other Derivatives products and Collateralise Lending, CD
List of Typical Skills For an Officer, Operations Resume
1
Skills For Service Operations Officer Resume
- Excellent leadership skills and the ability to communicate to all levels of the organization
- Developing effective working relationships with the Maintenance Planning and Operational Planning teams, amongst others, within Emirates
- Experience working with a growing national company in a call center environment
- Related experience managing a Workforce Management Command Center environment
- Three years experience resulting in a broad-based knowledge of health care and familiarity with principles of managed care
- Experience achieving key performance indicators tied to service, delivery, cost, and employee retention
- Basic awareness of the external environment in which the bank operates
2
Skills For Operations Compliance Officer Resume
- Organize & have a sense of prioritization
- Good knowledge of business processes and procedures, as well as broader organizational issues and technology
- Relevant experience of service delivery within the aerospace industry (considered an asset)
- Two-three years of experience in acute care, long term care and behavioral health service delivery
- Two to three years experience in acute care, long term care and behavioral health service delivery
- Excellent knowledge of SBV’s foreign exchange related regulations, payments/LC/DP/DA, accounting procedures, accounting flows
- Good understanding of compliance / operational risk and control
- Experience in operations management in a call center environment
3
Skills For Operations Officer, Noc Resume
- The proven ability to manage a large multi-department team and roll out cross departmental standards
- Resolving customer operational issues by enacting service line processes, such as materials management, lease engines, on-wing services, etc
- Communicating operational events, internally and externally, following established protocols
- Developing and maintaining relationships with the global CRTs for all availability services issues
- Identifying opportunities for process improvement and supporting Lean improvements across the range of activities above
- Influencing the Customer to ensure that maintenance activities are scheduled and executed according to agreed plans
- Coordinating Rolls-Royce teams in support of on-wing activities
- Working knowledge of the bank’s operating and administrative processes to resolve day to day problems with minimal delay/cost
- Managing specific availability service delivery activities to support customer contracts
4
Skills For Transport Operations Officer Resume
- Completing specific tasks in support of the event containment process
- Ensuring the organizational targets is achieved
- Understanding of compliance/ Operational risk and control
- Responsible for ensuring the accurate and timely processing of all activities related to servicing and supporting activities of assigned area
- Determination, registration and monitoring of transactions, including in agent role, in applicable risk monitoring and reporting systems
- Manual dexterity relating to keyboarding activity
- Participate in 5S activities, housekeeping, and recycling programs
- Work in small team in an often pressured environment, supporting the delivery of a world leading service to our clients
5
Skills For Onboarding Operations Officer Resume
- Comfortable making decisions and taking responsibility to resolve issues and support the team
- Responsibility for maintaining and developing the tools and processes to aid the smooth operation Operational Support Plan for Emirates
- Knowledge and understanding of G20 derivatives reform, including EMIR and Dodd Frank, and ability to apply in an Operations context
- A working knowledge of purchasing, vendor relations, authorizations and customer service department standards and practices
- Attend industry meetings and state insurance department hearings to assist in communicating Company's position concerning proposed regulations
6
Skills For AVP, Senior Operations Officer Resume
- Basic knowledge of banking/ financial industry
- Seeks to clarify inconsistencies or review operator errors and participate in establishing “best practices” standards to improve customer satisfaction
- Co-ordinates scheduling for the Personal Bankers to ensure adequate coverage for the day to day operation of the Branch
- Client focused with an understanding of service delivery, airline and aerospace operations or maintenance
- Bachelors of Science (BSc) or Engineering (BEng) or Equivalent Technical Background
7
Skills For Combat Operations Officer Resume
- Expert understanding of the Canadian Collections’ risk and regulatory requirements
- Familiarity with public internet services such as email, social networking, and collaboration sites; offensive and defensive information security
- Flexibility in working hours and arrangements
- Responsible for all mid-office lending activities in (complex/non-standard) domestic & international bilateral and syndicated credit facilities
- Determines and instructs applicable funding needs for involved transaction
8
Skills For Compliance Operations Officer Resume
- Knowledge and understanding of risk assessment practices, e.g. RCSA processes
- Plan and conduct operational and financial reviews including review and analysis of documentation, design review tools and format, perform interviews
- Knowledge of AHCCCS contract requirements and policies, including the AHCCCS Medical Policy Manual and the AHCCCS Contractor Operations Manual
- Analyze data and generate accurate and timely reporting to meet the needs of Compliance teams
- Responsible for the development and updating of the divisional compliance manual
9
Skills For Foreign Exchange Operations Officer Resume
- Provide guidance to Compliance Managers/Directors concerning their areas of responsibility
- Unofficial transcripts for all degrees
- Relevant post graduate studies
- Generate needed MI to support the business
- Participate and provide process improvements as well as quality control.
- Act as custodian for cash, combinations, keys, and negotiable securities ensuring procedures and relative records maintained in accordance with established guidelines
- Ensures operational risk of HSBC and customers when completing tasks
10
Skills For Experienced Futures Operations & Reconciliations Officer Resume
- Provide quality customer service support either face to face or through an alternate channel as required by the business
- Willingness to work shifts to enable 24/7 coverage with the Aircraft Availability Centre
- Integration and alignment with the Customer Regional Team in Abu Dhabi and the central Aircraft Availability team in Derby
- Background in Operational Asset and Service Line Management
- Familiar with IT Tools for Services
- Internal : Operation staff, Head of investment operations,
- Life side‘s staffs, front office staff and compliance staff
- External : Banks, custodian, fund administrators
List of Typical Responsibilities For an Officer, Operations Resume
1
Responsibilities For Service Operations Officer Resume
- Creative problem solving and critical thinking skills; verbal and written communications skills (especially as applied to briefings, technical documentation and user-level training); interpersonal skills; organizational and planning skills
- Knowledge and experience in computer networking, TCP/IP, routing, DNS, routers/firewalls/switches, IDS, VPNs, scripting languages, system admin functions, file systems, operating systems, programming languages, command line tools, capture-the-flag exercises, and attendance at computer security conferences
- Knowledge of HSBC’s policies, practices, and procedures
- Knowledge of air and space assets, capabilities, operations, guiding regulations, limitations, and doctrine, and associated planning, tasking, scheduling, and execution systems, as well as, support systems, locations, capabilities, and limitations
- Insurance and/or securities experience required, with at least 2 years’ experience in compliance functions at a supervisory or management level
- Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment achieving goals and objectives of the Processing team
2
Responsibilities For Operations Compliance Officer Resume
- Ensure the timely communication of issues that are relevant to the team and build a good working relationship with other functions of the Mutual Funds Operations Team
- Corporate and Interbank clients
- Management within Capital Markets Operations
- Monitor the floor employees to ensure all work is completed
- Ensure discipline at workplace
- Data accuracy and reliability of the work done
- Accuracy & speed
3
Responsibilities For Operations Officer, Noc Resume
- Adhere to and comply to the provision of (i) MAMV’s internal labor rules and relevant policies investment control, procedures and guidelines of the investment mandates; and (ii) Manulife global policies and relevant procedures including and not limited to investment parameter, best execution policy, broker selection and reviewing process... which are promulgated from time to time
- Integration of business complexities within Compliance – Have expert knowledge and understanding of the Business Unit’s product line that require a substantially higher level of compliance controls experience. Identify inherent risks in processes and ensure that new products and initiatives have the right controls in place. Evaluate processes, test control capabilities and identify gaps
- Performs as Crisis Action Team Director. Manages and is responsible for the initial, recurring, and refresher training for all assigned Crisis Action Team (CAT) members assigned to the 92 ARW. Ensures the WG/CC is kept informed during a crisis in which the situation is often dynamic, with knowledge growing minute by minute and hour by hour from the latest information sources/intelligence reports
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