Operation Support Resume Sample
Zander Langworth
952 Schroeder Wells,
Los Angeles,
CA
+1 (555) 597 7429
Work Experience
Operation Support Manager
10/2015
-
PRESENT
Phoenix, AZ
- Recovers data from PC’s in the event of hard drive failures
- Orders and/or manages repair parts as required
- Acts as a subject matter expert on the PFI process, and assists the MRB, IRMs, and improvement action owners with − implementing their responsibilities, and − implementing the requirements of this document
- Fuel and route Drivers while promoting the safety of drivers
- Dispatch drivers on pre-planned loads and complete all corresponding computer work
- Communicate with drivers via QualComm messaging" (read and send messages)
- Plan loads with Drivers/Trucks (spends less than 50% of time planning a designated area)
- Work with other Terminal ECT members in drivers' and customers' special needs/requests as it relates to load planning
- Resolve load targets and ensure on time delivery
Operation Support
11/2008
-
05/2015
San Francisco, CA
- Enter and manage all purchase requisitions for stock and all accounts in SAP (confirm quantities on jumbo and PR’s in SAP match and are correct)
- Material #’s, styles and colors
- Generate Sears Canada EIW chart & enter data into Supplier’s Online
- Excellent phone and organization skills
- Set priorities, meet deadlines, and multitask
- Read, Interpret & classify engineering requests
- Create & maintain ECR dashboard
- Host ECM board meeting & Follow up on actions
- Feedback & close open engineering change request
Operation Support Assistant
09/2003
-
10/2008
Philadelphia, PA
- Monitor assigned loads, document and make appropriate notifications of issues
- Anticipate and facilitate problem resolution on all loads for total customer satisfaction; manage service issues, research and code service failures
- Assist in the collection and maintenance of customer information; maintain knowledge of customer contractual requirements; receive, commit to, and load detailed customer load information ensuring system integrity
- Communicate effectively and professionally with Customers, Operations Drivers and all levels of leadership; maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
- Perform additional responsibilities as assigned by leadership including, but not limited to
- Expedite IBD #’s
- Mark PO #’s HOT
- Ensure business partner’s written acknowledgement of VIK goods or services is collected timely and stored in a central repository
Education
Upper Iowa University
1997 - 2002
Bachelor's Degree in Information Technology
Professional Skills
- Experience in Process Consulting, Reengineering and/or Management of Transformation Projects (1-4 years) / experience in Financial Industry highly
- Strong shell and perl scripting hands on experience
- Effective verbal and written communication skills - keeping team members updated on status of requests
- Business support experience and corresponding technical support experience related to standard IT support processes and execution
- Strong customer orientation with focus on delivering Results, strong external focus and continual innovation
- Intermediate or Advanced skills in MS Word, Excel, PowerPoint, Outlook
- Experience working with multiple operating systems (Windows, Unix, Linux, ZOS, JCL)
How to write Operation Support Resume
Operation Support role is responsible for english, research, design, reliability, analytical, communications, credit, finance, training, integration.
To write great resume for operation support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operation Support Resume
The section contact information is important in your operation support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operation Support Resume
The section work experience is an essential part of your operation support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operation support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operation support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operation Support resume experience can include:
- Hands on experience of WLS, OSB in EAI environment. Good exposure of Unix (Shell scripting) and SQL/Oracle
- Exceptional customer service, organizational skills and ability to interact with all levels of personnel internal and external to the Laboratory
- Experience in working with Engineering Change Management
- Hands on experience in using ERP systems, preferably Infor XA / SAP
- Experienced with Skype for Business Video conferencing
- Experience in leading small teamsSearch Jobs US
Education on an Operation Support Resume
Make sure to make education a priority on your operation support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operation support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operation Support Resume
When listing skills on your operation support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operation support skills:
- Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, database, end user and server / web related applications)
- Experience in an analytical role involving strong research and solution design skills in a technology environment
- Strong communication skills (oral, written)
- Excellent people management skills with high level of integrity, reliability and practicality
- Proven analytical and methodical skills with focus on development
- Good communication skills both Thai and English
List of Typical Experience For an Operation Support Resume
1
Experience For Operation Support Manager Resume
- Well developed organizational skills and ability to work independently, ability to cope with changing priorities
- Validate the invoices after checking the datas
- Good working knowledge of company policies and the ability to implement
- Computer literacy with good working knowledge of Microsoft office suite (Word, Excel, PowerPoint)
- Directing, operating and evaluating the safety and occupational health program using a wide range of safety and occupational health concepts and regulations
2
Experience For IT Operation Support Analyst Resume
- Analyzing administrative data from a variety of sources to develop trends and patterns, and preparing preliminary and finished reports and documents
- Monitoring operational activities to ensure they meet compliance requirements
- Proactive, challenge the status quo, willing to identify inefficiencies in (trade) processing and execute change
- Responsible for the implementation and tracing of controls, risk evaluations, and Control Monitoring Mechanisms
- Plan and execute (Process Reengineering / Flow Mapping / Identification of risks and controls)
- Develop projects to optimize resources / operating efficiency / create metrics and control and tracing mechanisms
- A deep understanding of python or equivalent scripting language for automation
3
Experience For Global Digital Operation Support Manager Resume
- Provide On-site troubleshooting for reported incidents
- Manage Video Conferencing mailbox and coordinate incidents with the team
- Train authorized users on how to initiate a video call via VTC system or desktop using Lync
- Knowledgeable in Unified Communications (UC) and ability to integrate UC with Video Conferencing
- Full lifecycle operational support that includes administering our product
4
Experience For Operation & Support Engineer Resume
- Support meeting GCO operational cost goals
- Develop and maintain inventory of processes impacting all GCO areas
- Partner with Quality teams to improve performance in traveler interactions involving the all products and services
- Monitor information traffic flow between sites, and understand DoD message traffic formats for correcting poorly formatted messages
- Documents MRB decisions and dissenting opinions of record in PFITS
- Prepares AMS service estimates including costs, resource needs, and lead times
5
Experience For IT Field Operation Support Analyst Resume
- Establish standard start-up protocol for new builds, asset repackaging or site-to-site movement of assets
- Develop maintenance processes and unified operating standards
- Develop projects that improve processes (definition/identification, process mapping, development, implementation, stabilization, continuous improvement)
- Understand products and the manufacturing processes
- Knowledge and understanding of US CEN Value Generation policies and Inbound enrollment requirements
- Knowledge of reconditioning operations, P&L and the ability to act decisively based on sound judgment
- Embrace changes and new way of doing things
6
Experience For Operation Support Analyst Resume
- Coordinates and supports Video Conference and Unified Communication day to day resolution; with the ability to provide technical direction to team members
- This role requires broad IT Service Level knowledge that recognizes and implements processes in addition to technical IT functionalities
- Un-install and Re-install AV and VC equipment as well as Configure systems for production use
- Assess issues and captures key details for ticket management
- Escalate any issues that require further research and approvals
- Manage overall ticket assignments and ensure SLAs are enforced
- Resolve incidents that other team members are not able to resolve
- Provide operational support for products for with both internal and external clients including software deployment, client implementation and custom configuration
- Work within a cross functional team to develop enhancements in an iterative fashion
7
Experience For Operation Support Assistant Resume
- Create and maintain automated tests for client-server, GUI, and service based application and production performance
- Involves close collaboration with product owners, developers and testers and other technical engineers
- Actively participate in all Agile/Scrum ceremonies
- Design, implement, and control processes for GCO or other Egencia team as required by project needs, i.e. Sales and Account Management
- Responsible to meet goals established by business leaders, stakeholders for frontline travel consultant processes
- Evaluate process efficiency opportunities that improve conversion, CSAT or reduce costs
- Represent GCO in meetings with other Egencia and EI departments as delegated by Global Knowledge leaders
- Present process improvement suggestions to GCO leadership
8
Experience For IT Operation Support Engineer Resume
- Implement and clarify processes in contact centers with approval from business managers
- Knowledge of case management and knowledgebase tools highly desired
- Entrepreneurial spirit and a willingness to get your hands dirty
- A cool head in a crisis or sensitive situation
- A relentless work ethic and a willingness to go the extra mile when required
9
Experience For Prime Brokerage Operation Support Resume
- Follow up of any client’s request until the issue is solved
- Interface with multiple levels of users, management, and technical staff
- Monitor Network traffic for system outages, monitor 100 servers for system failures using iLO, maintain the data center environment, troubleshoot problems that are identified and effect remediation and/or coordinate repair
- Follow procedures for user account creations across 4 networks and two other systems and be involved in patch management, anti-virus deployment, and the movement of documents between systems
- Searches PFITS data to find information to support decision-making
- Provides a moderate level of customer service support for office automation applications, PCs and printers afterhours
- Works with other CAS POCs and/or IMCs to reassign performance feedback
- Maintains communication with the ORPS POC and PAAA office coordinator about corrective actions and corrective action closures associated with ORPS-reportable events and PAAA and WSH reportable events, respectively
10
Experience For Operation Support Engineer Resume
- Updates record and action status within PFITS in a timely manner
- Works with subject matter experts responsible for systems with interface agreements to enter resulting issues into PFITS in accordance with Interface Agreement criteria
- Advanced knowledge of facility operations, including familiarity with integrated safety, formality of operations, facility availability, compliance, performance, maintenance, engineering, safety basis, readiness, configuration management, work control, activity approval, quality assurance, training and qualification, feedback and improvement
- Advanced knowledge of institutional and organizational policies, practices, and procedures, including policy and procedure development, implementation, and enforcement
- Advanced knowledge of documentation quality assurance, including document controls and records management
- Advanced knowledge of the attributes of a sound conduct of operations program. Familiarity with all Department of Energy (DOE) training, qualification, and readiness requirements as they pertain to assigned facility
- Partner with MIS and Compliance teams to develop and execute new automated and targeted testing
- Advanced knowledge of the readiness process as it pertains to assigned facility
List of Typical Skills For an Operation Support Resume
1
Skills For Operation Support Manager Resume
- Proven record of providing strong customer service
- Capability to effectively take direction and follow-up with customers and other credit staff
- Good in operation management, experience with continuous improvement concepts
- Work effectively and cooperatively with cross functional and global teams within GSN and across AXP
- Hands-on experience with system monitoring tools to support computer and network monitoring as well as security
2
Skills For IT Operation Support Analyst Resume
- Experience working in a classified IT environment where SCI is processed and stored
- Work under pressure to meet multiple deadlines and changing priorities
- Credit or banking support experience
- Experience arranging travel for team members
- Prioritize and delegate tasks to variable workforce at contact centers depending on project needs where applicable
- Significant international experience (more than 3 years working in a global environment)
- Strong IT literacy with a passion for learning
- Identify opportunities to drive the effectiveness and efficiency of the GRPA Target testing team
3
Skills For Global Digital Operation Support Manager Resume
- Relevant operating experience at the auction level or equivalent
- Experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance, others)
- Experience with implementation and problem analysis of infrastructure and business application environments
- Coordinate within DS all service level related issues and initiate and drive necessary actions to improve goods availability, mainly
- Plan & prioritize – also under pressure
- Experience in the maintenance and/or custodial industry
- An excellent team player with ability to motivate other team members
- Good knowledge about market and transport industry
4
Skills For Operation & Support Engineer Resume
- Good stewardship awareness (including cGMP, regulatory inspection preparation, SHE)
- Able to prioritize and work well under pressure, with particular attention to detail
- Experience with direct deposits
- Responding to non-routine inquiries, preparing requisitions for purchasing goods and services
- Skilled to be able to engage software update on Video Conference endpoints
- Year experience in IT related field
- Inbound Call Center Experience
- Proven ability to communicate clearly with diverse and international business audiences
5
Skills For IT Field Operation Support Analyst Resume
- Proven ability to self-develop and research new topics with minimal supervision
- Experience in a fast-paced operational environment
- An excellent command of written and spoken English, with a sense of style and the ability to employ the appropriate tone of voice in any situation
- Understanding of certificates installation, monitoring
- Understanding of different kind of storage mapping(NAS/SAN)
- Creating and maintaining systems that track activities within a designated office/program
- Working closely with development to optimize and improve existing applications and systems
- Understanding of security points and protocols
6
Skills For Operation Support Analyst Resume
- Ervaring met compliance systemen
- Swing Shift: 3pm-11:30pm…or 1:30pm-10pm
- Understanding of Service Level Agreements for providing support activities with quality
- Providing advice to staff on established methods and procedures
- Monitoring and inputting financial data, collects data for budget requests for Administrative Program
- Responsible for receiving, processing and disseminating all incoming and outgoing message traffic
- HBO, minimaal 3 jaar ervaring; Academisch, minimaal 2 jaar ervaring binnen een farmaceutische organisatie, bij voorkeur een productie of kwaliteit –afdeling
- Capable of providing training to end users on Audio, Video Conferencing, Touch Panels and Unified Communication usage
7
Skills For Operation Support Assistant Resume
- Partner with Training and Learning Development to deliver new-hire and recurrent training to all GCO areas
- Process Mapping and expertise using Flows
- Bookkeeping or basic accounting
- Toggle between multiple systems while documenting notes and communicating with the customer
- Accountable on updating Meeting Planner if a room is not available and send an outage notification to impacted requestors
- Support a custom developed messaging system using RetrievalWare
- Supports the MRB by monitoring and reporting the status of performance feedback
8
Skills For IT Operation Support Engineer Resume
- Perform data entry, transaction processing/re-processing, investigations and administrative tasks
- Knowledge of automobile financing and credit service
- Drive, proactivity, and creativity finding solutions to complex problems
- Update and maintain headcount file for ITAS on a weekly basis for helping determine the utilization constantly
- Be the main entry point toward DS Operations for the Supply team and Retail Logistics regarding all operational order & delivery matters
- Een afgeronde opleiding op minimaal HBO niveau
- Read & understand Engineering drawings & technical documents
9
Skills For Prime Brokerage Operation Support Resume
- Attention to detail and financial proofing
- Fill in on weekdays during times of need within a 24-hour notice
- Pass a background check and drug screening
- Knowledge of Syngenta's purchasing platforms
- Positive attitude and flexibility to perform in updating environment
- Be pro-active and also work both independently and collaboratively, while supporting multiple team members
10
Skills For Operation Support Engineer Resume
- Possess thorough knowledge of compressor packages including component and system
- Project Management (2 - 4 years) / Process Mapping (2 - 4 years) / Efficiency, Resource Optimization (Savings)
- Project Management (planning and delivery, team development, change management, creativity and innovation)
- Develop an in-depth understanding of the products and services as well as the related business impacts
- Follow all testing standards, processes and procedures
- Advice, support and drive the Operations support team on potential areas for improvements in process, procedures and general operating practices
- Read & understand Engineering drawings and Technical documents
- Lead a local team supporting AV and VC equipment
List of Typical Responsibilities For an Operation Support Resume
1
Responsibilities For Operation Support Manager Resume
- Demonstrated advanced skill in conducting research, investigating alternative solutions, and recommending solutions on problems affecting facility operations and operational quality assurance
- Demonstrated ability to conceptualize and communicate major elements of facility operations and operational quality assurance to both technical and non-technical personnel
- Strong Unix command skill(e.g AWK,SED)
- Excellent interpersonal, written, and verbal communications
- Strong technical competencies in gas equipment and operations
- Advise and implement good technic and method in logistic to improve efficiency, quality with right cost
- Management experience in related function or operation
2
Responsibilities For IT Operation Support Analyst Resume
- Experience with or ability to learn core system (DNA)
- Strong Oracle PL SQL knowledge
- Production support experience in Telecom project
- Tracking and leading facility staff to meet company metrics
- Assisting management, employees and timekeepers with pay and compensation matters
- Work with all railroads to resolve issues such as Hazmat billing, billing issues, set outs as well as any issues that come up with the railroads
- Assist with software implementations and training including live presentations, webinars and telephone support
3
Responsibilities For Global Digital Operation Support Manager Resume
- Develop, maintain and support implementation of standard operating procedures (SOP) and best practices for Manheim’s Shops
- Overall management for gathering requirements for enhancements and future operational solutions and tools
- Support month end processes and reporting needs
- Maintain and update user documentation, policies, procedures and training materials related to systems processes
- Track common user errors to identify additional training needs
- Work with users to identify training needs and provide one-on-one support in person or over the web
- Prepare request for personnel actions, training records, and administrative reports
- Shift Timing: 8.30am – 5pm
4
Responsibilities For Operation & Support Engineer Resume
- Advanced knowledge of the Laboratory's issues management process and performance measurement processes
- Knowledge of Laboratory policies and procedures. Advanced knowledge of requirements drivers such as DOE orders, and federal regulations
- Advanced knowledge of Laboratory financial system and processes Advanced knowledge of Laboratory business and operations systems and standard software applications
- Process or re-process transactions for fallout or centralized customer service for refunds or other services
- Investigate credit chargebacks in order to dispute and resolve potential charges
- Complete administrative tasks such as store id maintenance, password resets and more
- Identify high risk behaviors/activities, regulatory and procedural errors through account/call review
- Perform analysis and recommend/highlight process enhancements to operations
5
Responsibilities For IT Field Operation Support Analyst Resume
- Partner with PMA/BST teams for alignment on Value Generation Sales practices and behaviors
- Develop, implement, interpret, and advise on administrative requirements. Conducts briefings on special projects and sensitive administrative programmatic issues
- Prepare project papers and staff reports, and organize and deliver briefings to managers to promote understanding and acceptance of findings and recommendations. Review newly issued regulations or directives to ascertain their impact on program areas
- Conduct extensive research and analysis on administrative projects to gather and analyze relevant data, develop options, make recommendations, and provide comprehensive reports
- Monitor administrative activities and prepares a variety of reports utilizing various automated systems
- Interprets and recommends administrative policies, procedures and management processes for the office through independent reviews and coordination with internal and external components. Prepares special reports and conducts extensive research and analysis
- Manages a team of functional area onsite resources geographically positioned to include team member engagement, auction and team member project readiness, playbook onboarding, coaching, skill development, end to end deployment support and adherence to performance management metrics and score
- Enthusiastically promote, communicate and champion identified change management, project adoption, SOP practices, communities of practice, and continuous improvement culture across operating unit
- Evaluate and monitor Manheim’s overall Mechanic, P&B, Detail Shop, PSI Financials, and operating metrics throughout the year against KPI and other measures. Establish priorities and specific support strategies required to meet those goals
6
Responsibilities For Operation Support Analyst Resume
- Evaluate on-site operations, assess staffing levels, review work volumes, plan and continuously monitor to ensure efficiency, quality work product, equipment, materials, capacity, productivity, review work volumes and effective customer service
- Partner with Regional and Auction Management to develop, execute and implement strategies to improve shop operational and financial results
- Leverage expertise with outside vendors to drive innovation and shop processes as well as deploy initiatives, products, and services
- Lead shop vendor and supplier support (SME) for Manheim/Cox Supply Chain Management Mechanic, Detail and P&B Shop related activities
- Coordinate deployment support and sustainability of new tools and tool upgrades in cooperation with Operational Excellence and partners
- Work directly with auction management to support the awareness and guide implementation of new products and services
7
Responsibilities For Operation Support Assistant Resume
- Assist in the implementation of new business practices and partner with National Account Managers to ensure client program objectives are met
- Provide leadership that fully aligns with operational senior leadership, operational support teams and other departments to meet strategic objectives
- Partner in development with Regional Ops and Auction Management for designated “Centers of Excellence” for each region and for all shop areas within scope related to project change management, training, coaching, SOP, Communities of Practice and adoption
- Work to build auction engagement, adherence to best practice in simplified user functionality, and continuous improvements based on location feedback
- Manage activities of all recon employees to ensure all reconditioning services and processes utilized meet Manheim’s and the customer’s guidelines, specifications and requirements
- Oversees the quality control of vehicles as established by Manheim standards
- Communicate, discuss and resolve reconditioning goals, results and problems with location and market leadership teams, in partnership with home office reconditioning leadership
- Manage the purchase and maintenance of equipment, materials and supplies for all recon shops. Control the use and consumption of supplies utilized in the recon shops
8
Responsibilities For IT Operation Support Engineer Resume
- Strong English verbal and written communication and interpersonal skills
- Ensuring employees meet training requirement; recommending training classes; assisting in preparation of employee training and development plans
- Ensure shops adhere to and maintain Manheim defined standard operating procedures and guidelines
- Providing information to employees and management concerning benefits issues; reviewing application, supporting documentation, and other forms of accuracy, completeness and eligibility for benefits
- Providing guidance and training to rating and reviewing officials concerning the employee performance rating system and reviewing and tracking performance plans and incentive awards
- Prepare requisitions, purchasing routine equipment, supplies and services, monitor expenditures against budget execution plans, and collect data for budget requests and analysis
- Monitor projects for building modifications, repairs, and alterations and assisting with basic aspects of space planning
- Assist with security issues within a facility and handle matters related to employees, facility, computer access, document security, access controls and document reporting issues
9
Responsibilities For Prime Brokerage Operation Support Resume
- Update asset management systems, perform property management inventories, schedule motor vehicle maintenance and repairs, receive and accept shipments
- Assist in analyzing and evaluating flow of work, devise and evaluate new methods of obtaining needed results in work organization and in various administrative areas
- Assist in administering Occupational Safety and Health and Workers' Compensation Programs. Assist in setting up training and conference rooms for events and classes. Escort vendors and visitors to CIS floors
- Prepare personnel actions, provide benefits and pay information, serve as timekeeper, coordinate and schedule training, and maintain records
- Update asset management systems; perform required inventories, receive, transfer, and dispose of excess property; maintain government vehicle fleet; schedule maintenance and repairs; track fleet credit card expenses
10
Responsibilities For Operation Support Engineer Resume
- Assist with Facilities Management by serving as a point of contact for building issues, space planning and facility requirements, coordinating matters with General Service Administration, lessor, contractors, and other building occupants
- Assist with security issues relating to employee, facility, computer, and document security, access control, and documenting reporting issues; participate in emergency planning; communicate emergency plans and security procedures
- Assist with procurement by preparing requisitions for purchasing goods and services; Assist in Budget and Finance by monitoring and inputting financial data relating to operational activities; collect data for budget requests and budget expenditures
- Assist in administering Occupational Health and Safety and Workers Compensation programs by maintaining logs, training records, and case files; reviewing OWCP claims, responding to general inquires, preparing reports, and posting program information
- Proven track record of seamless operational functionality and achievement of corporate goals at the AGM level or higher
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