Operations Associate Resume Sample
Noel Gutkowski
51049 Wiegand Plaza,
Philadelphia,
PA
+1 (555) 268 6079
Work Experience
Operations Associate
02/2016
-
PRESENT
Detroit, MI
- Monitor guideline or regulatory breaches as notified by the Trustee of the Funds. Follow up with appropriate party for remedial action
- Assist in ensuring funds are fully compliant with regards to EMIR and AIFMD regulations
- Fund Expense oversight, in particular the Fund Administrator and Custodian fees. Manager Performance Fees
- The correct reporting of a trust assets at the Custodian (MSSB) to the Trust Company; working closely with GWM Data Feeds to resolve any rejected or unknown transactions
- Coordinate daily file transfers and associated data element rejects with FA and Third Party Trust Company
- Receive or provide information, explain guidelines as applicable to the daily work
- Problem solving; resolve issues involving ACATS, Account opening, NNA/MSSB Red Flags, GWM Data Feeds, ClientSERV/IDENT codes, Receive & Deliver, Proxy, Class Action, Corp Actions, Margin and Disbursements
- Review relevant terms and conditions of loan documents and translate to loan booking system
- Liaise with internal and external client base on various loan activities
Business Operations Associate
09/2013
-
11/2015
Boston, MA
- Distribute notices and payments
- Perform quarterly review of financial documents
- Reconcile system discrepancies and investigate various deal servicing issues
- Equity Financing (5 FTE)
- Fixed Income Financing (3 FTE)
- Structured Financing and Clearing (3 FTE)
- Projects / Management (3 FTE)
Data Operations Associate
12/2007
-
08/2013
Philadelphia, PA
- Work with account management team and warehouses to engage fulfillment customers to solve immediate day-to-day operational issues
- Lead the onboarding process for new CastleGate customers, working closely with account managers and fulfillment customers
- Monitor and report on key service level metrics for fulfillment customers to ensure that we are providing excellent customer experience and delivering on our promise
- Work closely with our warehouses to troubleshoot & resolve inbound order receipt issues and to ensure customers follow our operational guidelines
- Work cross functionally with groups company-wide, including our Warehouse Operations, Planning, Category Management, Supplier Performance, Data Integration, Merchandising and Logistics
- Work with CastleGate customers to answer order questions and provide status updates related to external retailers
- Support customers in use of our Supplier Extranet features
Education
Strayer University - Virginia Beach Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong PC skills, includes data entry skills with ability to type 40 words per minute and 10 key skills
- Excellent organizational skills including the ability to manage multiple tasks in a team environment, excellent problem solving skills
- Analytical and interpretive skills; excellent judgement, troubleshooting and problem solving skills
- Strong interpersonal skills, including phone skills with the ability to work collaboratively with various levels within the Department and Company
- Good interpretation skills | Good learning skills
- Excellent time management, prioritization, and multi-tasking skills
- Strong written and verbal communication skills, including the ability to effectively communicate issues at an executive level
How to write Operations Associate Resume
Operations Associate role is responsible for interpersonal, organizational, analytical, customer, excel, computer, microsoft, basic, business, organization.
To write great resume for operations associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Associate Resume
The section contact information is important in your operations associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Associate Resume
The section work experience is an essential part of your operations associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Associate resume experience can include:
- Plans, coordinates and ensures the COO's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the COO's time and office
- Strong analytical skills, attention to detail, and excellent communication skills
- Strong planning and organizing skills in order to effectively coordinate work through the area
- Strong communication skills and an ability to effectively engage and work with members of internal, Vendors and offshore teams
- Strong PC skills, includes data entry skills
- Superbly organized and able to manage multiple projects, tasks, and shifting priorities. Excellent communication skills — written, oral and listening
Education on an Operations Associate Resume
Make sure to make education a priority on your operations associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Associate Resume
When listing skills on your operations associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations associate skills:
- Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
- Strong communication skills – oral, written, presentation – as well as ability to effectively interact with employees at all levels in the organization
- The position requires excellent written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment
- Strong verbal and written communications skills with the ability to work effectively in a team environment
- Strong communication skills (Verbal and Written) and customer service skills
- Strong organizational and work prioritization skills, word processing abilities, knowledge of MS Office applications, and attention to detail
List of Typical Experience For an Operations Associate Resume
1
Experience For Business Operations Associate Resume
- Excellent verbal and written communication skills. Able to deliver complex information while maintaining a positive experience
- Excellent interpersonal skills including a professional and mature manner when interacting with internal clients, colleagues, management, and vendors
- Self starter with strong organizational skills, attention to detail, critical thinking and problem solving
- Provides excellent customer service resulting in excellent stakeholder experiences
- Excellent interpersonal skills with a professional and mature manner when interacting with our internal clients, the department staff, and our vendors
- Strong process orientation and proven experience in following detailed instructions
- Strong communication, influencing, leadership and interpersonal skills
2
Experience For Senior Operations Associate Resume
- Strong interpersonal and communication skills, comfortable engaging with people at all levels of seniority
- Excellent oral and written communication and customer relation skills
- Organizational skills necessary to prioritize workload to meet long and short-term deadlines
- Strong problem solving skills with the ability multi task
- Good PC skills with knowledge of MS Office products and
- Planning and organization skills, specifically: documenting and simplifying complex tasks and orchestrating multiple projects at one time
- Outstanding communication, writing and presentation skills
- Outstanding time management skills and ability to work independently
- Reporting and Analytic skills
3
Experience For Data Operations Associate Resume
- Relationship building skills and an understanding of the CB business and underlying processes, HR and or Marketing functions
- Problem solving skills, specifically: the ability to select, organize and analyze pertinent information in formulating options and recommending solutions
- Advanced skills in Excel including v lookup and utilizing pivot tables
- Perform minor facilities repair skills such as painting, hanging wall graphics, etc
- Excellent typing skill (with typing speed of 50-70 Words per minute)
- Great multi-tasking skills while maintaining detailed accuracy
- Experience receiving or stock room experience or warehousing
4
Experience For Trust Operations Associate Resume
- Effectively communicate both orally and in writing with an emphasis on being professional, clear and concise
- Interpersonal skills, including relationship building and “roll-up-one’s-sleeves” type of collaboration within a diverse, global, cross-functional team
- Supervisory/team leadership experience including proven ability to coach a staff and provide constructive career counseling
- Interpersonal skills, including relationship building and “roll-up one’s- sleeves” type of collaboration within a diverse, global, cross-functional team
- Analytical and problem-solving skills, including the ability to analyze and organize data
- Basic computer skills, including Windows Operating Systems and applications or equivalent is required
5
Experience For Regional Operations Associate Resume
- Demonstrated use of good judgment when weighing best use of resources and dealing with sensitive information
- Executive-level communication skills: written, interviewing, persuasion, selling, and presentation
- Experience shifting priorities while maintaining organization and control
- Experience with teaching or guiding children recommended. Demonstrated ability to manage group in a relaxed manner is recommended
- Prior financial operations or accounting experience is beneficial
- Able to establish priorities, meet deadlines and work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
- Able to work independently and deal effectively with complex, changing, and ambiguous environments
6
Experience For Junior Operations Associate Resume
- Operate a personal computer and demonstrate proficiency with word processing and spreadsheet software
- Strong technical skill (including technology used on the job)
- Proven years of operations and/or IT experience in a financial services and/or leasing company
- Apply problem solving skills to your findings
- Experience in Microsoft Office Suite, with experience in Excel and Outlook or PC based calendar/meeting applications
- Simple-moderate problem solving skills Ideal Qualifications
- PC skills including MS Excel, Word, Power Point, etc
- PC skills including Word, Excel, etc
7
Experience For Development Operations Associate Resume
- Leverage project management and analytical skills to resolve high visibility, business critical projects requiring rapid resolution
- Effectively navigate firm systems for any workflow processing and client requests
- Experience and strong accounting background
- Exceptional analytical, documentation, time management, reporting, customer service, and communication skills
- Considerable technical skills, large data management processing and MS Excel
- Prior experience operating a forklift or other powered industrial vehicles
- Operations experience, experience working in an operations environment preferably financial institution
- Prior experience complying with company Health & Safety and Quality standards
8
Experience For Temporary Operations Associate Resume
- Balance delivery of ongoing priorities with unanticipated, time sensitive tasks is a priority
- Good analytical skill and technical understanding
- Experience years of experience in import Letters of Credit issuance and export Letters of Credit advising
- Strong operations background is required, with experience managing to SLAs for timeliness and quality and in an environment of continual improvement
- Experience: 2-4 years support staff experience in a large, high volume office setting
- Communicate effectively with varying levels of management and external service providers
- Development of team members’ skills and to increase their knowledge within the Billing Operations Team upon review of set ups or invoices for clients
- Proven experience succeeding in a high volume work environment
- Basic computer skills and familiarity with Outlook, PowerPoint, and Excel
9
Experience For Trade Operations Associate Resume
- Gather project requirements and executes effectively
- Optimizing and structuring the most efficient and effective Rider onboarding process
- Having a curious nature, being open to challenges and adaptable to change and changing priorities
- Kitting and Packing of goods for distribution
- Adhering to governance by following operational procedures to ensure ICAP’s market operate in an orderly manner
- Testing effectiveness and measuring success - know what impact your actions have had, iterate and improve
- Developing strong working relationships with international colleagues across multiple functions
- Implementing effective data quality checks to safeguard the integrity of our data and successfully achieving all client deliverables
10
Experience For User Operations Associate Resume
- Leading initiatives to improve operational effectiveness and teamwork
- Driving effective scaling across your markets
- Experience planning and executing events including space reservation, travel, catering and publicity
- Experience in purchasing, accounting or operations roles working with purchasing systems
- Solid understanding of financial/brokerage/trading services industry or equivalent operations processing knowledge
- Run quarterly billing calculation, commission calculation and fee collection processes, maintaining strict attention to detail and prioritizing data quality
List of Typical Skills For an Operations Associate Resume
1
Skills For Business Operations Associate Resume
- Strong computer skills, including Microsoft Excel, PowerPoint, and Word, with demonstrated capability to learn new applications as required
- Able to independently make decisions and demonstrate strong problem-solving skills
- Proven excellent servicing skills with an attention to details, a high level of accuracy and a calm logical approach to issue resolution
- Develop effective business relationships with all levels; strong customer service skills
- Demonstrated leadership skills and strong analytical capabilities
2
Skills For Senior Operations Associate Resume
- Professionalism, time management skills, and organizational skills are essential
- Excellent work ethic and strong interpersonal skills
- Effective time management skills with an ability to multitask and prioritize
- Strong written and oral communication skills with an excellent command of the English language
- Strong time management skills with ability to set priorities and follow through
- Strong interpersonal skills and a demonstrated ability to work with a team to achieve results, as well as ability to work independently and take initiative
- Prioritization of multiple tasks, strong organization skills
- Good Japanese skills in listening, speaking, reading, and writing
- Organizational and Time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals
3
Skills For Data Operations Associate Resume
- Strong analytical skills and data-driven; comfortable analyzing and making decision based on numbers
- Strong English communication skills (reading, writing and conversation)
- Top-notch communication and presentation skills, including experience communicating insights to senior-level executives
- Excellent analytical and technology skills, including high competence in Excel
- Has strong interpersonal and communication skills, and is comfortable engaging with people at all levels
- Solid analytical balancing skills
- Strong communication skills, especially writing
- Proven computer skills (word processing, data entry, internet, spreadsheets)
- Technical skills, specifically: working knowledge of Structured Query Language (SQL) or other relational database experience
4
Skills For Trust Operations Associate Resume
- A lateral and creative thinker with strong influencing skills
- Excellent communication skills - be comfortable communicating with colleagues, restaurant and rider partners alike
- Possession of excellent oral and written communication skills for creating executive-level presentations, briefings, or decks
- Proven task management skills adhering to deadlines
- Exceptionally organized and detail-oriented, possessing strong written and verbal communication skills
- Effective communicator - outstanding interpersonal skills
- Exhibits organization and people skills and the ability to set priorities, problem-solve, multi-task and work in a dynamic, rapidly changing environment
- Client servicing mindset with excellent interpersonal and communication skills
5
Skills For Regional Operations Associate Resume
- Extremely data savvy with excellent skills in Excel or similar tooling
- Advanced mathematical skills, including the ability to operate a 10-key calculator
- Strong analytical, interpersonal, organizational, leadership, and communication skills
- Solid elementary math skills
- Solid excel skills: data driven, logical, analytical and can quickly grasp new software to
- Prioritize workloads and manage time effectively
- Mature and professional individual with excellent oral, written and interpersonal communication skills who’s able to communicate at all levels
6
Skills For Junior Operations Associate Resume
- Superior verbal and written communication skills; excellent telephone etiquette
- Good PC skills with basic knowledge of applicable MS Office products
- Excellent verbal, computational, quantitative, and analytical skills
- General Office and good PC skills
- Excellent computer/data entry skills
- Excellent interpersonal skills is required
7
Skills For Development Operations Associate Resume
- Work with numbers; excellent analytical skills
- Demonstrated ability to function effectively under tight deadlines, strict quality standards, and established business and customer requirements
- Strong computer, analytic and research skills (Proficiency with Microsoft Word, Excel, PowerPoint, Visio, OneNote)
- Demonstrated ability to effectively collaborate with multiple audiences
- Strong relationship development skills with particular emphasis on attention to detail
- Excellent written and verbal communication skills to liaise with internal and external business partners
8
Skills For Temporary Operations Associate Resume
- Solid verbal/written communication skills, to be able to correspond with internal and external customers and vendors
- Fluency in English | Good communication skills
- Excellent customer service skills and the ability to establish personal credibility with internal and external contacts
- Strong interpersonal, oral and written communication, and analytical skills
- Technical background & strong analytical skills
- Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service’ business are ideal candidates for this role
- Results oriented with good organizational skills including attention to detail and accuracy
- Excellent oral and written communication and strong desire to provide an exceptional customer experience
- Good interpersonal skills and ability to engage with team and manage the workload
9
Skills For Trade Operations Associate Resume
- Strong technical aptitude, organizational, analytical and communication skills
- Excellent communication skills and ability to establish relationships across functional areas
- Strong interpersonal skills and ability to successfully interact with a variety of individuals
- Strong English written, verbal, and interpersonal communication skills
- Excellent math, verbal, and written skills
- Strong data analytics skills, able to interpret and present data to various audiences
- Adjust effectively to changing priorities and work assignments
- Highly proficient in Excel with good Word and PowerPoint skills
10
Skills For User Operations Associate Resume
- Solid excel skills: data driven, logical, analytical
- Strong communication skills and English proficiency
- Two to Four years of previous SMA experience or basic trade administration and settlement operations experience is strongly desired
- Good skills on Office software preferable
- Excellent communication skills, able to structure and articulate complex topics in a structured way
- Excellent project management skills and ability to drive topics
- Strong interpersonal skills and a desire to be in the ‘customer service’ business
- Strong organizational and project management skills and superior attention to detail
- Social intelligence and strong interpersonal skills
List of Typical Responsibilities For an Operations Associate Resume
1
Responsibilities For Business Operations Associate Resume
- Strong time management skills with the ability to multi-task and prioritize effectively
- Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. Strong technical skills with the ability to learn new systems easily
- Demonstrated ability in problem identification and resolution with excellent analytical and critical thinking skills is essential
- Strong analytical, numerical and problem solving skills, strong attention to detail
- Prioritize workload/ strong time management skills
- Strong organizational skills with ability to prioritize workload and concurrently manage multiple projects
- Demonstrated supervisory ability with strong interpersonal and organizational skills
- Excellent verbal and written communication skills; strong telephone etiquette
2
Responsibilities For Senior Operations Associate Resume
- Excellent communication skills including writing and editing
- Strong problem solving skills with ability to understand and draw conclusions from complex issues logically and systematically
- Strong MS Excel, Word and Outlook skills, and IT savvy
- Strong communication skills and ability to discuss instructions and deliverables with business partners
- Strong customer service skills and the ability to work with a team
- Effectively prioritise tasks and manage time under high-pressure situations
3
Responsibilities For Data Operations Associate Resume
- Good organizational and customer service skills Ideal Qualifications
- Strong mathematical skills necessary
- Excellent customer service, communication, and problem resolution skills
- Professional demeanour and strong communication skills
- Excellent customer service skills (both in-person and on the phone)
- Strong written and verbal communication skills to resolve inquires with internal departments and external customers
- Excellent communication skills to provide support to SMBC customers
- Work experience in a strategy related role with an emphasis on quantitative skills
4
Responsibilities For Trust Operations Associate Resume
- Strong interpersonal skills and ability to build amicable relationships with franchisees and restaurant managers
- Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers
- Detailed oriented with excellent maths skills
- Good communication skills, both written and verbal, are required along with the ability to communicate in a concise, accurate and timely manner
- Strong communication skills, both verbal and written, with ability to successfully influence others
- Excellent communication skills - ability to work with multiple stakeholders in different countries
- Strong communication skills with ability to articulate thoughts and ideas clearly to a variety of audiences
- Strong interpersonal skills, a collaborator
5
Responsibilities For Regional Operations Associate Resume
- Good PC skills in both Microsoft Excel and Word
- Proven experience of using, analysing, manipulating and delivering data
- Demonstrate experience identifying and addressing client needs: actively participating in client discussions and meetings
- Strategic thinking, problem solving, and logical structuring skills
- 10) Client-facing skills – Ability to interface and project manage, incoming contracts with clients
- Risk Taking/Decision Making - Recognizes instances where a decision is required for an item within their assigned tasks and escalates effectively
- Strong experience finding and analyzing data to drive insights
- Demonstrated competency in problem solving/decision making, effective communication, results oriented, and job fit
- Demonstrated experience in handling client concerns and issues with tact and diplomacy
6
Responsibilities For Junior Operations Associate Resume
- Microsoft Office skills including (Word, Outlook, Excel)
- Experience with customer interactions and with internal ticketing/prioritization
- Be a part of start-up process for the cold chain in the organization and support business by demonstration strong compliance improving customer experience
- Able to function effectively in a changing and dynamic environment
- Accountable for becoming certified in skills along a set time frame
7
Responsibilities For Development Operations Associate Resume
- Proven experience with formally documenting workflow and processes for optimization
- Simple-moderate problem solving skills
- Strong ability to successfully balance competing priorities in a fast-paced environment
- Demonstrated experience in operations processes especially related to security lending transactions
- Team-working skills. Have ability to work cross-functionally and interact with internal and external partners; and
- Strong working experience with MS Office Suite (Word, Excel and Outlook),SharePoint and Access
- Approval/decision making skills
8
Responsibilities For Temporary Operations Associate Resume
- High level of problem solving/analytical skills and able to work independently
- Experience in trade processing, transfer agency related activities and/or bank/broker experience
- Reconciles complex accounts and communicates effectively with business partners to resolve outstanding discrepancies
- Strong attention to client service across Line of Business, including a globally consistent effective communication framework
- Demonstrated ability and experience safely operating forklifts and other powered industrial vehicles
- Experience working in Financial Services OR internship experience in a corporate environment
9
Responsibilities For Trade Operations Associate Resume
- Strong ability to keep projects and processes on track, maintain accountability, all while building strong relationships across the organization
- Problem solving skills and attention to detail also required
- Experience and enjoyment balancing multiple priorities and varied projects
- Demonstrated cross functional work experience across a diverse set of functions, backgrounds, and working styles
- Ensure that Action Plans resulting from internal review, audits and exams are effectively managed and completed
- The ability to use initiative and self-manage whilst being able to work effectively in a team environment
- Superior skills in Microsoft Excel/PowerPoint
- Experience in business strategy, finance, analytics or planning experience required
- Excellent interpersonal and organization skill
10
Responsibilities For User Operations Associate Resume
- Advanced knowledge of POS System and basic computer skills (MS Word, Excel, Outlook)
- Experience and/or strong interest in financial services
- Preference 2+ years work experience though would consider a strong recent grad
- Displays time management skills
- Balance resourcing requests with team members' skills and interests to staff appropriately and meaningfully
- Effectively communicate insights in the presence of senior cross-functional leadership
- Customer service skills and the ability to work within a team
- Works in a team rotation with turnstiles, ticket booths, touch pools, and various other experienced throughout the experience
- Communicate effectively across all levels (within the team, to cross-functional partners, to leadership / executives)
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