Operations Mgr Resume Sample
Pamela Stokes
748 Schoen Shore,
Chicago,
IL
+1 (555) 703 8570
Work Experience
Operations, Mgr Senior
10/2016
-
PRESENT
Houston, TX
- Managing cash balances, cross shipping fees and low cash reporting
- Handling the cash portion of Federal and industry payment studies
- Plan, manage and control all aspects of the operation and provide the highest level of service at the lowest cost
- Coordinate, manage and monitor the work at the site
- Reviews, analyzes, modifies, and implements efficient and effective department processes, policies, and procedures
- Drives trial startup by coordinating preparation of FPP by respective CTT LF members,
- Follows-up on Quality trends and remediation plans updates provided by TMQM
Operations Mgr
01/2013
-
06/2016
Boston, MA
- Manage staff to ensure productivity and service fulfillment as guided by SMART goals
- Constantly monitor the quality of and improve our customer service delivery in our third party call center. Ensure plans are accurate and SLA’s are met, monitor and improve customer satisfaction. Take care of complex customer requests where necessary
- Significant commercial experience gained in an eCommerce operations role
- Experience of working in an international environment with a global-local matrix
- Previous experience in a retail environment can be an asset
- Flexible during times of change, capable of dealing with a fast-moving and quickly-developing environment
- Communicate in an effective, confident manner with colleagues and external partners
Assistant Operations Mgr
10/2007
-
09/2012
Phoenix, AZ
- Ensure the continuous improvement of information security requirements management
- Develop, execute, and maintain a policy management roadmap and framework
- Oversee the development of technical and process related documentation, including operating procedures, control manuals, business requirement documents
- Participate in the risk management process
- Develop and maintain relevant measurements, metrics, and KPIs for owned services
- Develop and maintain dashboards for communicating metrics and KPIs
- Routinely report on status of initiatives and remediation activities
- Engage with stakeholders cross organizationally to ensure InfoSec Governance issues or inquiries are properly addressed
- Oversee and participate in applicable Information Security Oversight Council Working Groups to ensure a successful flow of information to the ISOC
Education
Grand Valley State University
2002 - 2007
Bachelor's Degree in Management
Professional Skills
- Demonstrated leadership skills and experience working with large and cross-functional teams to set direction, plan & communicate
- Demonstrate leadership, communication, coaching and development skills
- Excellent written and verbal communication, high energy, good facilitation, communication and problem solving skills
- Customer Focus Proven change management capabilities and project management skills are desirable -
- Strong people management skills -
- Strong inter personal skills -
- Critical thinking and independent decision making skills
How to write Operations Mgr Resume
Operations Mgr role is responsible for bookkeeping, retail, architecture, mainframe, finance, credit, training, security, compensation, accounting.
To write great resume for operations mgr job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Mgr Resume
The section contact information is important in your operations mgr resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Mgr Resume
The section work experience is an essential part of your operations mgr resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations mgr responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations mgr position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Mgr resume experience can include:
- Proven experience working with cross functional leaders
- Experience in clinical research, in planning/executing and/or monitoring clinical trials
- Experience managing at least 50 direct reports., including temporary agency staff
- At least five years banking or related experience
- Managerial experience with high level of responsibility
- Hand’s On VMware/VIC experience/Knowledge
Education on an Operations Mgr Resume
Make sure to make education a priority on your operations mgr resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations mgr experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Mgr Resume
When listing skills on your operations mgr resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations mgr skills:
- Effectively monitors controllable expenses to achieve the assigned expense to sales ratio goal. Builds a continuous
- Proficient in basic accounting and bookkeeping skills
- Experience in IT, IT Audit, or equivalent risk management experience
- Excellent project management capabilities with demonstrated ability to problem solve and mediate complex issues
- Proven operations experience within a high volume and fast-paced environment
- Leading from the front - Proven track record in issue resolution and client engagement
List of Typical Experience For an Operations Mgr Resume
1
Experience For Assistant Operations Mgr Resume
- Create and deliver executive QA summaries and reporting testing results
- Directs and supervises the office administrative staff of the Critical Care Nursing Department
- Manage staff matters including planning adequate staffing for administrative functions, supervising support personnel and interpreting and implementingall CHOP personnel policies
- Oversee the Scheduling and Billing Functions, ensuring efficient workflow
- Coordinate various administrative functions within the Critical Care Nursing Department
- Manage timely processing of CHOP One new hire requisitions in consult with Nurse Manager
- Lead development of test plans, test scenarios, test cases and test data for different types of testing activities
2
Experience For Site Operations Mgr Resume
- Facilitate training sessions on selected QA topics, as needed
- Unit and Department Management / Oversight
- In Business operations/Finance management
- Proficiency in data analytics and ability to deep dive a draw conclusions & insights
- Implements sound operating procedures that maximizes effort and efficiency of process that supports mitigation of fraud losses. communicating results to other departments and management
- Assists employees with prompt, efficient resolution to customer problems and/or inquiries
3
Experience For Plant Operations Mgr Resume
- Ensures that all staff members are provided appropriate tools to do the job, including training, system accesses, other necessarily hardware and software applications
- Optimize peak hours; setting schedules that mitigate losses during those times
- Sets expectations for delivery of KPIs and monitors staff activities to ensure optimal performance
- Optimizes cycle time for fraud detection teams and delivers thorough investigative input to achieve appropriate decision outcomes
- Ensures that all fraud is marked and is complete and accurate for all customer contact
4
Experience For ESX Technical Operations Mgr Resume
- Assists with annual budget process. Looks for opportunities to streamline business model, is judicious with budgetary spending, and assists with negotiating year budget exercises
- Monitors authentication process, mitigating occurrence of wrong party, fraudster account take over
- Under the direction of the Fraud Governance Director develop and execute QA methodology
- Prepare charts and process maps to assist in problem analysis based on QA findings
- Deliver presentations and articulate complex issues, themes and solutions to various cross-functional teams, including but not limited to senior and executive management
- Manage team of QA staff to achieve established goals and timelines. Provide guidance on decisions, workload, time management, and career development and progression
- Build and foster relationships, gain operational understanding & document current business processes relating to fraud
5
Experience For Operations, Mgr Senior Resume
- Ensures smooth operation of landfill: ongoing construction, permitting, leachate/gas management
- Actively monitors ongoing permitting issues
- Serve as a point of contact for various lines of business for project support and technical issues related to the QA team
- Acts as a liaison, where necessary, for community relationships
- Complies with and ensures adherence to Waste Management’s Mission to Zero standards and regulations to encourage safe and efficient operations
- Assists in the budget process as required
- Conducts and/or attends and contributes to periodic safety meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency
- Directs daily facility Meeting and Conference Services operations to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines
- Manages assets of the unit, including analysis and overseeing of infrastructure, inventory, space utilization, and capital improvement
6
Experience For RBG Division Operations Mgr-rocky Mountain Division Resume
- Manages by providing positive and constructive feedback to employees to reward, coach, correct and motivate
- Participates in the negotiates all contracts with subcontractors and suppliers
- Ensures compliance with all federal, state and local regulations as well as Sodexo/client policies and procedures (e.g. quality assurance, safety, operations, personnel)
- Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste
- Reviews project proposal/plan to determine time frame, funding limitations and procedures for accomplishing project, staffing and contracting requirements
- Monitor all incoming service requests via Client Vista system to ensure timely and accurate responses
- Adhere to Quality, Compliance and Environmental, Health and Safety (EHS) regulations, and client and Sodexo procedures applicable to their role
7
Experience For Enterprise Payments Operations Mgr Resume
- Ensure positive, collaborative relationships with Customers and CD
- Monitor service level agreements to ensure staff productivity, service level and quality goals are met and reported accurately
- Serve as a liaison with offshore partners and hold them accountable for service level and their quality goals. Manage relationships, identify and address training needs, and ensure the Card Products Team is receiving adequate support for the services provided
- Oversee the training of new employees (internally and at vendor offshore partners)
- Provide employee and vendor offshore partner coaching when performance improvement is necessary
8
Experience For Campaign Operations Mgr, Senior Resume
- Develop/direct projects relating to process development, improvement and efficiency as directed by Management
- Ensure any complex or escalated research requests or customer service matters are responded to in a timely fashion
- Ensure necessary documentation is imaged
- Maintain all training material, ensuring it is current and accurate at all times. Ensure department policies and procedures are reviewed and updated in accordance with required time frame
- Serve as escalation point for employees in the department and site
9
Experience For Data Operations Mgr Resume
- Support and encourage participation in the Division’s development programs. Maintain effective communication with staff. Provide effective feedback to/from Sr. Management in support of corporate goals and objectives
- Leadership / Coaching
- Ensure all necessary Personnel-related documentation work is completed as required in a timely and accurate fashion
- Provide support to Senior. Management in the area of budget and expense controls by successfully operating the department within the parameters of the approved budget in all areas of expense control, including FTE and overtime adherence
- Review/Respond to all internal and SOX Audits in a timely manner as requested by Management
- Affect change management
- Manage Total NA KPIs
List of Typical Skills For an Operations Mgr Resume
1
Skills For Assistant Operations Mgr Resume
- Prior to rotating from the PREPO Maintenance Branch to the M7A Operations Center or vice a versa affected
- Advanced skill level in MS Office software, including Word, Excel, PowerPoint and Access
- Understanding of financial regulations impacting residential mortgage escrow accounts
- Understanding of UFS business strategy and CD structure
- Willing and able to take initiatives and execute against ambitious project plans
2
Skills For Site Operations Mgr Resume
- Manage the Maintenance Branch technical sustainment training utilizing the Technical Inspector Lead as the primary instructor
- Knowledge of sales and marketing techniques and strategies and management principles and practices
- Monitor and verify that required plans and reports are completed accurately and timely input is made to all supporting automated systems
- Responsible for departmental staffing, monthly and annual performance appraisals
- Coordinates staff training associated with the roll-out of new services or systems
- Performs routine and Ad hoc reporting
- Full Service projects scoping
- Continually assesses, monitors and make recommendations regarding the operation risk of the department along with the Risk Department
- Dotted line supervision of RCSM
3
Skills For Plant Operations Mgr Resume
- Gain leadership buy in
- Lead people and achieve results through others & organize and manage multiple projects
- Partners and agrees with GPT/GCT/ICT/CTT on trials execution plans and timeline
- Manage, control, develop, and execute activities of the Maintenance Support Teams in support of Rotational Grid Early, Main RSOI and the REGENERATION process
- Manage the Branch Maintenance Quality Control program
- Ensure assigned Contract Deliverable Listings CDL are delivered as per requirements
4
Skills For ESX Technical Operations Mgr Resume
- Perform site visits to ensure assets are properly utilized and equipment is located at reported site
- Lead and motivate a team to achieve business goals
- Create and successfully execute business plans
- Write, read, analyze, and interpret general business, financial and technical information
- This is a people manager position – manage, coach and guide the staff
- Administer and enforce bank policies within the department
5
Skills For Operations, Mgr Senior Resume
- Resolves escalated customer service situations
- Works closely with the direct senior manager and serves as a back-up in her absence
- Participate in pre-sale meetings related to Campaign Services
- Manages all trade transaction function through subordinates including import, export, standby letters of credit; in & out documentary collections; and all ancillary products related to both
- Interfaces with client, customer, other banks, and beneficiary legal counsels with respect to legal technical issues involved in standby letters of credit trade related issues
- Strong PC skills including working knowledge of Microsoft Office applications
- Execute on knowledge of NIST CsF, COBIT, PCI or other information security / IT controls frameworks
- Knowledge of bank products and operational procedures
- Proficient with using Excel related to tables, pivot tables, and working with data from disparate data sources (e.g., Servicing System and Tax Vendor or Insurance Vendor data files)
6
Skills For RBG Division Operations Mgr-rocky Mountain Division Resume
- Experience with leading and monitoring incremental improvements within a team
- Specific interest in emerging technologies & fashion
- Works well in a highly collaborative environment
- Professional and sound judgment
- Solid understanding of all aspects of clinical drug development with particular emphasis on clinical trial design, trial execution, project management and operations
- Thorough knowledge of the international aspects of drug development process, the international standards (GCP/ICH), health authorities (FDA/EMEA), local/National health authorities regulations, Novartis standards, and clinical development process
7
Skills For Enterprise Payments Operations Mgr Resume
- IT audit, governance, risk or compliance (GRC) experience or equivalent
- Relevant foodservice industry experience
- Experience in standardization and risk reduction in business and process -
- Flexible schedule- it’s about doing great work not face time!
- Unlimited Paid Time Off- plenty of time to recharge those batteries!
- Primary contact with building management for the Division’s offices and work with Home Office regarding lease negotiations and new or expanded office space
- Supervises the operations of the power generating plant in a manner that minimizes the cost of generation and maximizes profitability while maintaining the long-term viability of the station assets
8
Skills For Campaign Operations Mgr, Senior Resume
- Directs, plans and coordinates the day-to-day activities of operating personnel to meet generation schedules and maintain efficient utilization of fuel as it relates to unit operations and fuel handling
- Develop data collection procedures, applying accepted data collection principles, and testing procedures for clarity and potential bias
- Assist in the development of study protocol as it relates to data operations, updating and revising protocol as required
- Partners with multidisciplinary leadership on capacity and resource management planning for the Critical Care Nursing Department
- Primary contact with building management for the Chapter’s offices
9
Skills For Data Operations Mgr Resume
- Responsible for overseeing all operations within the branch
- Manage reports, statistical analysis, and daily P&L reporting
- Train staff in all areas of data collection, processing, storage, and quality control
- Develop and implement data management, processing, storage, and quality control procedures
- Ensures compliance with all federal, state and local regulatory requirements and maintain environmental stewardship
- Oversight and implementation of staff meetings and retreats. Maintains Executive Director’s daily calendar, expense reports, files, and appointments
- Ensure that quality standards are consistently met
10
Skills For RHS Concessions Operations Mgr Resume
- Hire data collection, data control, and support staff, conduct regular performance evaluations, and handle disciplinary action, termination, and layoff issues as necessary
- Actively involved in establishing common metrics to be used across the Critical Care Nursing Department and the ongoing analysis and refinement of these metrics
- Consults with Director and managers related to budget requests; establishes the priority of competing requests; recommends the deletion, inclusion or modification of budget requests to practice leadership
- Development of and leading toward the vision for Critical Care Nursing
- Partner with Nurse Manager & Director on
- Manages the Budget/Planning team to assure timely and thorough financial analysis and research in support of the preparation and administration of operating revenue & expenditure projections and quarterly variance analyses
- Good knowledge of finance and sales processes including forecasting & ROI analysis
- Collaborate with Director of Nursing and Nurse Manager to maintain appropriate staffing levels
- Minimizes operational costs while maximizing productivity and maintaining safety and environmental compliance
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