Operations Processor Resume Sample
Gladyce Lehner
68960 Trantow Meadow,
San Francisco,
CA
+1 (555) 117 6585
Work Experience
Operations Processor, Senior
07/2015
-
PRESENT
Chicago, IL
- Performs changes to correct account number, tran-code and transit-routing number information
- Responsible for the research, processing and tracking of dispute claims
- Six months to 1 year or more in a similar function and/or environment
- Completes customer maintenance requests from branch or Contact Center following standard procedures
- Mails form letters to customers
- Receiving and reviewing incoming work, contacting appropriate resources as needed
- Entering transactions into CRT/PC, verifying accuracy
Operations Processor
11/2011
-
03/2015
Dallas, TX
- Balancing general ledger accounts; resolving complex customer issues using multiple resources and records
- FIS/IBS/DSS system experience desired but not required
- Experience with Loan Document Procurement
- Operations experience
- Provide summary and recommendations on operational data
- Strong analytical and research skills with high attention to detail
- Collections or customer service experience
- Research and effectively work independently
Loan Operations Processor
06/2008
-
06/2011
Boston, MA
- Basic Qualifications: General office skills, excellent verbal and written communication, keyboard skills, excellent attention to detail, ability to follow instructions
- Read and comprehend simple instructions, short correspondences, emails, and memos. Ability to effectively present information in one-on-one and small group situations
- Add, subtract, multiple and divide all unit of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent to draw
- Knowledge of all loan documents is useful. Knowledge of bank guidelines and policies is helpful in order to input loans properly
- Confers with other departmental associates in order to solve client cases from banking centers, loan departments and other areas of the bank by performing research and interpretation of loan policies and procedures. Assist both internal and external clients with questions to resolve payment processing issues
- Prior Banking Operations / Banking
- Center Teller experience
- Intermediate knowledge of appropriate banking software (i.e. Jack Henry)
Education
Keiser University - Fort Lauderdale Campus
2002 - 2007
Bachelor's Degree in Accounting
Professional Skills
- Strong communication skills, problem solving skills
- Flexible, able to multi-task, Strong Data Entry skills, Customer Service skills, Good Communication and Accounting principles
- Excellent verbal and written communication skills, including ability to effectively communicate with internal employees
- Excellent verbal and written communication skills, including ability to effectively communicate with all levels of employees and the IRS
- Strong balancing skills
- Excellent written customer service skills
- Experience in accounting, banking and ACH processing required or combination of education/experience
How to write Operations Processor Resume
Operations Processor role is responsible for research, customer, computer, organizational, basic, excel, communications, organization, printing, retail.
To write great resume for operations processor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Processor Resume
The section contact information is important in your operations processor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Processor Resume
The section work experience is an essential part of your operations processor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations processor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations processor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Processor resume experience can include:
- Evaluate and resolve escalated and high priority situations using research skills and alternative approaches
- Computer skills and using multiple programs simultaneously
- High level of computer skills including Excel and Word
- Computer literacy and good communication skill
- Communicate effectively with own team, other teams within the department, as well as line of business partners
- Working experience in Customer Service, Data Entry, Quality Focus, or any related area
Education on an Operations Processor Resume
Make sure to make education a priority on your operations processor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations processor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Processor Resume
When listing skills on your operations processor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations processor skills:
- Good research and communications skills
- Self-motivated, takes initiative and demonstrates the ability to work effectively in a fast-paced environment
- Strong attention to detail, follow up, organizational and time management skills
- Preferably with 2-3 years’ experience of working in Banking Operations With good understanding of Pakistan Stock Market
- Proficiency with business machines (i.e.: adding machines, PC skills)
- Communication skills and the ability to facilitate information verbally and in writing
List of Typical Experience For an Operations Processor Resume
1
Experience For Title Operations Processor Resume
- 5 years prior experience
- Exercise good judgment when approving work or providing operational recommendations
- Multi-task, prioritize and organize according to volume and other departmental assignments
- Support effective information flow between operations, customer facing employees, and service providers
- Demonstrated customer-focus and service orientation
- Writing/providing input for operating procedures
- Performing Data Entry, Receiving Inventory and Cycle Counting
2
Experience For Loan Operations Processor Resume
- Filing original documents
- Meeting customer requirements through the arrival and transfer of material in a timely and accurate manner
- Improving Environmental, Health and Safety performance in the plant
- Ensure customer initiated wires through Business Online Banking are being processed automatically
- Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management
- Set up and maintain all business customers on the Online Banking Platform for both Corporate and Small Business Banking customers
- Confirms/ensures the accuracy of the data by correcting any errors found or reporting entry errors to manager or as directed
- Prepare digital banking SOWS as needed
3
Experience For Centralized Credit Operations Processor Resume
- Work with Project Managers on Digital Banking project financials as needed
- Produce disclosures for consumer remittance transfers according to Reg E and Dodd Frank Regulations
- Read and interpret certain legal and support documents such as living trusts, corporate resolutions, etc
- Responsible for ensuring proper receipt of daily documents
- Responsible for routing mail to appropriate team or person in Loan Operations
- A knowledge of manual handling techniques
- Responsible for ensuring proper preparation of collateral lien release documents
- Responsible for processing Consumer and Commercial Paid Loan Reports
4
Experience For Bank Operations Processor Resume
- Responsible for processing Consumer and Commercial Integrity Reports
- Responsible for processing property insurance renewal certificates
- Responsible for processing UCC Continuation documents
- Responsible for communicating with insurance companies
- Responsible for processing Consumer and Commercial collateral lien perfection document
- Responsible for ensuring FTB’s lien is accurately placed on the appropriate collateral documents
5
Experience For Non-qualified Plan Operations Processor Resume
- Responsible for communicating with Third Party vendors
- Responsible for communicating with internal customers to ensure all collateral documents are accurate for lien placement
- Basic understanding of Loan documentation for system accuracy
- Process all claim requests while maintaining quality review and productivity standards
- Input Function: Inputting all consumer loan product types and maintenance request
- Complete Compliance training and follow policy and procedure
- Perform user acceptance testing related to product updates, system conversions and enhancements
- Open received and sorted mail according to client request and/or established deadlines
6
Experience For Bank Operations Processor, / II Resume
- Scan items into remittance system; image accounts and populate keying functions
- Key all relevant information from the client work according to client request
- Put the work back together according to client specification
- Logging returned mail in Excel spreadsheet
- Backup ACH functions during absences and vacation of team members
- Track and report to business units any required missing documents
- Intermediate knowledge of Word & Excel
7
Experience For Provider Operations Processor Resume
- Professional certifications, as applicable
- Occasionally stands and walks
- Microsoft Office – advanced Excel, Word, Outlook
- Payment Function: Ensuring the integrity and accuracy of all loan payments. To include Unapplied Funds, Posting Rejects, Check by Phone, and processing BTE’s for loan transactions
- Process digital banking invoices, ensure they are processed accurately and paid promptly
- Prepare financial reports as needed
- Execute and settle both domestic and foreign bound (US Dollar & Foreign denominated) transfers via wire system, Federal Reserve, SWIFT Network, JP Morgan Access Online and PNC Pinacle Online
- Execute trace requests amendments, and retrieval of funds as requested
8
Experience For Cib-operations Processor Resume
- Process same day Federal Tax Payments for corporate customers as needed
- Conduct end of day processes including daily reconciliation, transmittal of accounting entries to deposit and G/L systems, load archive file, and update ABA, SWIFT and OFAC files as needed
- Creation and delivery of funds transfer, both US Dollar and foreign denominated, confirmation
- Resolve internal and external customer inquiries and research requests
- Proactively identify potential risks and take corrective action to eliminate and reduce risk
- Creates the deed and/or mutual release and termination of purchase and security agreements (MRA’s) after funds are received and e-mails the documents back to the third party vendor
- Loan operations experience required
9
Experience For Bank Operations Processor Wholesale Lockbox Resume
- Balancing of cash and general ledger lines
- Maintain adequate controls to ensure compliance with consumer’s protection statutes/regulations in a defined area of responsibility
- Trusts, Amendments, Title Commitments, Tract Searches, Flood Determinations, Evaluations/Appraisals, Certificates of Good Standing, Environmental Data Bases, Deeds, Purchase Contracts and HUD 1
- Proven ability to navigate in multiple systems simultaneously including Windows based and Web based environments
- Holds ones self accountable for achieving personal and team goals and improving BCBSMA performance
10
Experience For Cobra Operations Processor Resume
- Complex research, decision making, and legal document review
- Able to perform 9,000 keystrokes with accuracy
- Flexibility, ability to handle fast turnaround time and high volumes as needed
- Personal commitment to high quality performance through integrity, accountability, compassion and teamwork
- Knowledge of BCBSMA data systems desirable but not required
- Compares data with source documents in verification format to detect errors and correct them manually
List of Typical Skills For an Operations Processor Resume
1
Skills For Title Operations Processor Resume
- Good knowledge and understanding of flexible spending account (FSA) benefits, health saving accounts, COBRA and commuter benefits is necessary
- Excellent eyesight in reading a computer monitor and observing handwriting & details
- One year of experience creating and/or working with Microsoft Excel
- Validate the integrity of data sets utilizing Microsoft Excel and other Microsoft Office tools
- Communicate clearly and effective, both verbally and in writing
- Good working knowledge of IBS Insight
- Act as back-up to co-workers by cross-training on all department functions and demonstrate flexibility to respond to influx of workflow
2
Skills For Loan Operations Processor Resume
- 10 Key Data Entry experience (10 Key Assessment required)
- Call Center experience is required
- One year of VALIC experience
- 1 year of clerical, customer service or operations experience
- Strong knowledge of Microsoft Suite
- Customer/Client Services experience
- Processing incoming Operations mail by type; organizing them as they relate to each other and their respective departments
3
Skills For Centralized Credit Operations Processor Resume
- Boxing scanned documents in preparation for offsite storage; recording boxed contents and coding them correctly for easy retrieval
- Imaging incoming items into the optical storage and workflow system and ensuring that imaged items are clear and legible
- Providing specific values for each imaged document (indexing) to ensure proper routing and retrieval
- Demonstrating close attention to detail, working on repetitive tasks with accuracy, and following-up when necessary
- Completing and routing requests as needed while updating various systems with clear and concise details
- Ensuring immediate and accurate preparation of documents for scanning
- Preparing outgoing mail to be returned to Financial Advisors and clients
4
Skills For Bank Operations Processor Resume
- Researching and preparing items requested for re-scan
- Exercising sound judgment related to escalated issues and referring to team leader or supervisor as needed
- Completing Compliance training and follow policy and procedures
- Calling healthcare providers to collect medical records & other pertinent information in the data collection process
- Typing at 40 w.p.m. ten key by touch
- Understanding of IPS system workflows
- Pulling cash letter files
- Building cash letter files
- Inputting cash letter information into the database
5
Skills For Non-qualified Plan Operations Processor Resume
- Operating production equipment
- Willing to work unsociable hours
- Responding to internal employee questions or issues on Consumer and Commercial Loans products that are received by email or by phone
- Working on Dual Screens
- Going through paper and electronic mortgage files
- Logging overnight packages and checks
6
Skills For Bank Operations Processor, / II Resume
- Managing document research requests
- Maintaining E-Document Express CD’s, a media outlet for client account statements for representatives and OSJ’s
- Making appropriate decisions to assist in areas of need in order to ensure that department service levels are maintained
- Assisting with special projects and research as needed
- Ensuring customer records are correct and reflect the most current documented information
- Working with all lines of business as well as Financial Centers to provide superior customer service and maintain a high level of service quality
7
Skills For Provider Operations Processor Resume
- Maintaining productivity of 92%
- Assist with reporting on current projects, including, but not limited to budget-to-actual projections, project status & timeline reporting
- Works with Document Services to help with Return Mail Processing, Document Processing and Teleform Verifier for correcting OCR images
- Multi-task by answering phones and navigating within VALIC systems
- Process all incoming and outgoing shipments in line with DHL compliance procedures
- Adhere to legislation including Health and Safety, Working Time Directive regulations etc
- Responsible for communicating with state and county recording clerk’s offices
- Approximately 90% sitting / 10% standing
- Loan knowledge including, but not limited to, billing receivables, accruals,
8
Skills For Cib-operations Processor Resume
- Whole loan and security reporting, remitting, reconciliation background
- Cross-training on all departmental functions and demonstrating flexibility to respond to variable workflow
- Typing lables and placing on address cards
- Review and balance backup withholding from accounts to GL daily, provide proof of balancing
- Input Function: Inputting all commercial loan product types and maintenance request including charged off and non-accrual loans
- Conduct start of day processes including late day wires, standing and sweep wires
- Work well with others in a team setting but also be accountable for individual tasks
- Data entry, Repossession administrative functions, resolving complex issues, coordination of information among various operational areas and customers
- Research provider contact information, ensuring all system data is correct
9
Skills For Bank Operations Processor Wholesale Lockbox Resume
- Self-motivated and comfortable working independently
- A basic understanding of loan legal documentation
- Accustomed to working on multiple tasks simultaneously
- Balance workflow to ensure meeting production deadlines
- Perform data entry and balancing on over the counter work processed throughout the day
- Independently processing cash management requests for Remote Deposit Capture, ACH, Wire Transfer, Positive Pay and other Treasury Management services
- Assist with regular risk reviews and audits of cash management products and provide operational reporting on same
- Develop and maintain procedures and policies requiring knowledge of complex procedures and/or regulatory requirements
- Bring issues and discrepancies to Loan Operations Management’s attention
10
Skills For Cobra Operations Processor Resume
- Interact with agents and various business areas to response according to SLA
- Manual lifting of shipments is required
- Adhere to all DHL Health & Safety, Quality, Security and Environmental compliance standards which also includes the working time directive
- Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre
- Communicate with colleagues ensuring that service delivery levels are consistently high
List of Typical Responsibilities For an Operations Processor Resume
1
Responsibilities For Title Operations Processor Resume
- Upon issue resolution, enters or changes data in the system to reflect current and correct information. Additionally, follows up with clients, participants or carriers to relay information and provide resolution within established time frames. Promotes positive client relationships
- Service Quality: Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports)
- Responsible for researching and resolution of client or branch issues to ensure excellent customer service
- Assisting Associates as required
- Identify all resolved and unresolved ACH returns by debiting or crediting the related customers account
- Support supervisor and work director in meeting production goals and adhering to policy/procedures
- Completion of assigned daily tasks, while adhering to established procedures and policies, which results in a satisfactory audit rating
- Responsible for assessing risk and complies with all policies and procedures
2
Responsibilities For Loan Operations Processor Resume
- Successfully manage transactional workflow while providing exceptional service to internal clients
- Responsible for researching and resolution of complex client or branch issues to ensure a high standard of customer service
- Computer data inputting
- Document Processing
- Lives our company values, embraces change and ensures an inclusive, positive work climate.
- Responsible for the quality control of documents daily
- Maintain compliance with policy and procedures
3
Responsibilities For Centralized Credit Operations Processor Resume
- The main product that requires the attention is Funds Transfer Desk LCY and FCY
- Proficient with MS Suite
- Responding to incoming requests from internal and external customers, including research and problem-solving, entering data into contact management system, and providing timely follow-up communication. Good verbal and written communication skills are necessary
- Backup ACH functions during absences and vacation of team members. Train as a backup to the ACH Technical Manager
- Responsible for the daily end to end support of the banks debit and ATM card product from an operational control perspective while operating in compliance within bank operating rules and guidelines
- Track and process Regulation E disputes in accordance with Regulatory guidelines
- Update and maintain departmental metrics and review for activity trends related to work flow volumes
- Work directly with Services management to make recommendations related to operational efficiencies and insuring that current policies and procedures are in line with regulatory and bank requirements
- Perform user acceptance testing related to product updates, system conversions, enhancements and Business Resumption requirements
4
Responsibilities For Bank Operations Processor Resume
- Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY
- Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met
- Service Quality: Delivers on our service promise in Loan Ops (measured by Service Level Agreements, customer feedback, error reports)
- Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate
- Responsible for timely and accurate delivery of mail
- Responsible for the accurate placement of documents in ARX and vault daily
5
Responsibilities For Non-qualified Plan Operations Processor Resume
- Work with others to ensure that the entire team’s work is within SLA
- Process ACH Reg. E claims and reclamations
- Reviews account analysis statements monthly
- Provide support for internal calls to interpret and explain policies and procedures
- Responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and/or quality statistics
- Payment Function: Ensuring the integrity and accuracy of all Loan payments. To include verifying funds for Home Equity Checks, Unapplied Funds, Check by Phone, and processing BTE’s for loan transactions
- Quality Control Function: Quality Control Inspection on all PT 300-626 and selected PT 401 loans. Assess Loan Documentation Error (LDE) found during QC process
- Daily data entry of residential mortgage, consumer, business banking loans through respective manual or automated interface applications and balances daily work. Reviews the interfaced data and manually inputs appropriate fields. (Regulations impacted RESPA and Flood)
- Maintain the firm’s portfolio accounting system (Advent APX) by tracking trading activity, post cash transactions, and process client initiated subscriptions and redemptions
6
Responsibilities For Bank Operations Processor, / II Resume
- Reconcile cash and positions on a daily basis, and work closely with custodians, fund administrators, and prime brokers to research and resolve reconciliation breaks immediately. Investments include US and international equities, options, futures, and fixed income
- Contact customers to collect, validate or research information
- Excellent telephone techniques and etiquette. Ability to handle high volume processes
- Calculate monthly and quarterly fees
- Work in fast paced environment. Ability to recognize and escalate issues that could impact branch, customers or department
- Monitor ACH Origination activity on PEP + Windows to ensure files are processed within the required timeframe. Communicate and work with internal officers on any file issues
- Process customer error resolutions to comply with Reg-E and ACH Rules governed by NACHA
- Return items via the Fed ACH system, send customer letters throughout the investigation process and complete daily task list of claims on due dates
7
Responsibilities For Provider Operations Processor Resume
- Review the daily Optima DNE report, Internal Death Certificate Report, Mailed Government Reclamation and Auto Reclamation to take appropriate action to minimize potential loss to the bank due to federal reclamation claims
- Monitor all files currently loaded on to the Online Banking Platform to ensure customers are receiving their information in a timely manner
- Review OFAC Suspects appearing on the OFAC Suspect page daily
- Research and communicate to internal customers any issues with files until issues are resolved
- Set up and maintain business customer’s ACH credit limit to ensure they are able to transmit ACH Originated files within their approved credit limit
- Microsoft Office specifically Access database, Foxtrot, Metavante, TreasuryConnect, ACI Claim System,
- Completion of assigned daily tasks within service level thresholds
8
Responsibilities For Cib-operations Processor Resume
- Maintain and improve service quality provided to internal business partners and external customers
- Maintain productivity of 99%
- Employee Management- Achieve 4.0 or higher on specific categories of the Employee Value Survey. The update and completion of Development Plans and Goals in My Plan
- Performs complex tasks to support the
- Responsible for the proper and timely completion account verification for both deposit and loan accounts, mortgage applications, housing verification requests, Social Security and Medicaid information verification
- Provide a variety of information requested by internal and external Bank customers, including Federal and State judicial and law enforcement agencies. Review gathered data and copies of documents to ensure compliance with privacy laws when providing copies of bank records in response to customer, legal and other requests
- Provide support and input during the periodic review and updating of the department Standard Operating Procedures to ensure that they reflect the latest technological and workflow improvements implemented within the department
9
Responsibilities For Bank Operations Processor Wholesale Lockbox Resume
- Utilize a variety of software applications including web-based applications for various functions within the department, i.e. FIS, Optima3, Sales Management and many other specialized applications within the group
- Perform as needed or provide backup as required to other department functions
- Receive and sort daily mail drops from the Post Office; sort mail items accordingly
- Combine work and other information required to make the deposit on behalf of the client
- Recognize and escalate issues that could impact branch, customers or department Ability to work flexible work schedule
10
Responsibilities For Cobra Operations Processor Resume
- Contact customers to collect, validate or research information. Providing support to peer staff, ensuring uninterrupted completion of all daily operational tasks
- Communicates to management, trends and/or recommendations to improve efficiency and productivity within the department
- Input new and renewed commercial loans
- Maintenance - Process all types of maintenance received
- Payments – Post incoming wires/checks/posting rejects/ACH to the servicing system. Perform reversals and other maintenance as requested. Initiate Check by Phone payments
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