Operations Support Manager Resume Sample
Cathryn Pouros
2744 Gonzalo Common,
Phoenix,
AZ
+1 (555) 718 0291
Work Experience
Operations Support Manager
08/2015
-
PRESENT
Dallas, TX
- Top priorities for 2014 include support for Citi Service Center (CSC) capabilities and transition and increased focus on digitization and standardization
- ESC Process Reengineering and Change Management is global in scope, with an extended regional team in EMEA, Asia Pacific and Latin America to drive initiatives within each region
- Working collaboratively and effectively with functions across the business to develop customer and colleague facing activities, ensuring they are fit for purpose and operationally efficient
- Being a point of contact for specialist operational knowledge for central stakeholders
- Being both proactive and reactive to operational issues, listening and responding in a timely and appropriate way
- Reviewing the successfulness of the initiatives, finding ways to improve and work with other business areas to enhance / improve the customer offer
- Communicating with key stakeholders in a timely and engaging way providing them with factual and relevant information
- Working with store operations personnel to raise awareness, provide support and operational excellence to bring about joined up thinking and enhance the teams understanding and appreciation of the store activities
Rohq-hrss-operations Support Manager
04/2009
-
05/2015
Phoenix, AZ
- Understanding, managing and mitigating risks with key stakeholders to ensure minimal impact and disruption for our stores and customers
- Working cross functionally to support, land and deliver promotional and seasonal events into our stores getting it right first time
- Analyzes partner KPI’s to create action items both internally and externally
- Cultivate industry relationships and stay abreast of industry trends and competitive insights
- Foster continuous improvement environment and enable teams to embark on appropriate exploration efforts
- Continuously enhance individual and team productivity by providing appropriate training and tools to the group to enhance skills, effectiveness, and efficiency
- Providing a challenging and rewarding environment for our people
- Working with customers on timely, cost effective and creative solutions
Prepaid Operations Support Manager
01/2006
-
03/2009
Chicago, IL
- Constantly improving customer service delivery with strategic, scalable solutions in a risk-controlled environment
- Responsible for supporting within integrated CRM and CMMS environments, as well as other account data platforms
- Ensure setup and execution of data standards driving adherence to essential maintenance management disciplines
- Ownership of service data integration to DMO and IO organisation
- Provide leadership to improve product performance to benchmark levels
- Lead Labour & Materials productivity across DMO countries using key tools example TAG tool
- Lead and implement initiatives from the EOS (End Of Service) process, a critical area for service
Education
Florida State University - Panama City Campus
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Experience working with internal and external data sources to conduct due diligence, assess credit risk and financial research (Bankers Almanac, Dun & Bradstreet, SWIFT, etc.)
- Self-motivated, highly energetic, analytical problem solvers, and possess strong relationship management skills and excellent time management skills
- Demonstrate a strong aptitude for leadership, communication skills (both oral and written), personnel development and training
- Demonstrate effective Leadership and team working/teambuilding skills
- Solid relationship building and influencing skills with a proven ability to work within a flexible team environment
- Highly proficient use of computer and web based applications. Strong word processing skills
- Excellent client relationship building skills
How to write Operations Support Manager Resume
Operations Support Manager role is responsible for leadership, customer, interpersonal, business, building, relationship, organization, analytical, database, security.
To write great resume for operations support manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Support Manager Resume
The section contact information is important in your operations support manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Support Manager Resume
The section work experience is an essential part of your operations support manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations support manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations support manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Support Manager resume experience can include:
- Work independently and has strong relationship building skills
- Organizational skills and ability to manage multiple priorities
- Supporting the team in maintaining a skills assessment for delivery team members
- Experience with leading/managing multi-discipline groups with somewhat conflicting and competing priorities
- Verifiable experience and skill operating a data management system for safe work benchmarking and reporting
- Experience working in support of deskside services, experience supporting all levels of personel
Education on an Operations Support Manager Resume
Make sure to make education a priority on your operations support manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations support manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Support Manager Resume
When listing skills on your operations support manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations support manager skills:
- Strong customer service skills with the ability to work effectively and diverse groups of people at various levels within an organization
- Previous warehouse experience required. Good computer skills essential
- Strong problem-solving ability, customer service skills, teamwork, and ability to understand priorities
- Strong organizational, multi-tasking, and strategic prioritization skills
- Demonstrated ability to drive change in a highly complex organizational environment while effectively managing diverse business cultures that span the globe
- Demonstrate strength in administrative, management, interpersonal, conflict resolution and problem solving skills
List of Typical Experience For an Operations Support Manager Resume
1
Experience For Rohq-hrss-operations Support Manager Resume
- Good analytical skills coupled with the ability to think "out-of-the-box", preferably (but not essentially) gained within Financial Services
- Proven leadership skills and presence
- Strong organizational skills and tenacious follow up ability
- Strong interpersonal skills with the ability to engage with key stakeholders and staff to ensure the delivery of business objectives
- Excellent time management skills with the ability to juggle multiple tasks
- Excellent communication skills both written, verbal and interpersonal
- Experience in people managing/leading a team Preferably 2 years’ experience in AML monitoring environment
2
Experience For Branch Operations Support Manager Resume
- Train customers to use ticketing tools like JIRA or ZenDesk effectively
- Strong communicator and influencer who is able to operate at a senior level
- Can effectively communicate project plans and implementation
- Critical Time Management Skills
- Olid payroll experience
- Completing employee performance reviews and create effective performance management scorecards
- Act as single point of contact for major initiatives/projects, helping prioritize resource/time allocation
- Train staff to handle and track operational issues experienced during work hours
3
Experience For Card Operations Support Manager Resume
- Experience maintaining a backlog of work items in tool such as JIRA or ZenDesk
- Enior Management experience required
- Five or more years of front line experience of telecom enterprise operations that span the globe
- Knowledge delivery experience and/or the lean knowledge application would be beneficial
- Develops department plans, including business, production and/or organizational priorities
- Three to five (3 - 5) years or more of Ambulatory Care supervisory or leadership experience
- Previous experience gained within the automotive sector would be advantageous
4
Experience For Prepaid Operations Support Manager Resume
- Experience gained within a Supply Chain or Logistics environment advantageous
- Working experience in Admin
- Exceptional understanding of process and flow of goods
- Management of support projects with a proven record of delivering business, project performance and customer satisfaction
- Experience of leading large, multifunction and multi disciplinary teams
- Valid state driver's license with an acceptable driving record
- Strong relationships within Rogers care, marketing, operations and sales
5
Experience For PMO Operations Support Manager Resume
- Strong understanding of credit and collections federal and state regulations
- Experience in processing end-to-end payroll for medium to large-sized organization is essential (ideally in a shared services model)
- Have 3 years’ experience in an Operations role or similar
- Experience in best practices shutdown processes and execution
- High level of computer literacy and ability to operate related software programs
- Experience in change management principles
- Share service best practices amongst DMO countries via a network of experienced NTS
- Experience at a senior representative level or in a leadership role
- Experience working with security tools and technologies to include knowledge management, intelligence management, SIEM, and/or data analytics system
6
Experience For Application Operations / Support Manager Resume
- Good communication at all levels (Verbal/Written)
- Experienced practitioner in the execution and application of the Operational Framework and LCM
- Extensive knowledge of supply chain capabilities, skill-sets and the resources required for successful deployment
- Industry related experience
- Leadership experience
- Salesforce and/or related CRM system experience
7
Experience For Operations Support Manager Regional DC s Resume
- Detailed and process improvement oriented, relevant experience with Six Sigma or TQM environment desired
- Progressive experience in automated transaction process design and management
- Knowledge and experience with GMP and/or Lean
- Past experience in a Resource Manager role
- Management experience in the financial services and credit card industries
- Demonstrates a sound knowledge of payroll processes
- Experience with any payroll system and tools (PeopleSoft and/or Workday an advantage)
- Handle multiple tasks and priorities, and perform quality work efficiently with minimal supervision
8
Experience For Global Operations Support Manager Resume
- Drafting meeting agendas, acting as a scribe and writing up meeting minutes
- Supporting the Sites in developing and delivering specialist training and education
- Overseeing the Contract scheduling, ESS and holiday planning
- Developing, implementing, and maintaining policies, procedures protocols and associated activities related to IT governance and security compliance
- Communicating and deploying changes in process or compliance which help align our various businesses in delivering our strategic plan in a risk free fashion
- Providing operational support to the contract, stepping up to assume the Account Director role in their absence
- Bring structure to project pipeline, communicating with stakeholders and process owners
9
Experience For Servicing Operations Support Manager Resume
- Managing day to day process flow, department personnel, productivity; scheduling activities to meet objectives of the department
- Directing department personnel to keep accurate and timely records, documents, tickets, invoices, logs and all other matters relating to the ITS department
- Planning IT projects and project budgets, and resource needs. Negotiating with vendors, outsourcers, and contractors to secure network products and services
- Designing and implementing for on-site, off-site and international server infrastructure
- Leading and managing the personnel within the LOA7 Tornado team for whom he is responsible
- Figuring out a creative solution to operational challenges resulting from an airline strike
- Analyzing incident data from the season to propose changes for the upcoming season to reduce different types of cases
- Serving as a liaison between the Equinix Client Services organization and IBX operations for matters related to Equinix’ largest customers
10
Experience For Base Maintenance & Operations Support Manager Resume
- Producing templates and process documentation
- Protecting IT assets through disaster recovery, back-up procedures, information security protocols and change control
- Provising of data and performance statistics
- Owning the attendance management process, monitoring and instigating further action as trigger points are reached
- Supporting the Sites by conducting investigations and disciplinary action as and when required
- Maintaining a 100% OMS record of all security staff, to include staff PPS
- Leading the recruitment process
List of Typical Skills For an Operations Support Manager Resume
1
Skills For Rohq-hrss-operations Support Manager Resume
- Present information in a clear, concise, and logical manner, including excellent writing and editing skills
- Good all round IT skills including Microsoft Office Suite
- Experience in automated transaction processing operations, with 6 years prior supervisory and management experience
- Strong Smart Sheet, Excel and other data analysis tools skills
- Listening skills: Understands that the most important aspect of communication is the act of listening
2
Skills For Branch Operations Support Manager Resume
- Planning and scheduling effectively
- Outstanding human resource management skills and the ability to motivate staff to excel
- Project Manage ‘continuous improvement’ into AV team operations, utilising effective planning and prioritisation to ensure capacity for change
- Effectively communicate across the operations and maintenance spectrum during dynamic exercises in order to achieve 100% of exercise objectives
- Improve ASP technicians skills level by working with the local service management
- Assist Chatr Care & Customer Experience team to prioritize opportunities according to Revenue and EBITDA impact to support organizational goals
3
Skills For Card Operations Support Manager Resume
- Possesses people management skills (e.g. coaching, performance appraisal, motivation, etc.)
- Proven experience in effecting positive change outcomes in resource constrained environments
- Proven track record with major global carriers managing large projects within (respective region). Software product and network development experience
- Strong commercial experience with global operations in a technical environment with a focus on software defined product development and networking
- Possess a high-level leadership and decision-making skills
- Checking, balancing and authorizing payroll prior to release
- Managing and support scheduling team to ensure efficient and effective running
- Facilitating effective team meetings and project activities as required
4
Skills For Prepaid Operations Support Manager Resume
- Motivating the team with very effective Governance structure for optimum performances
- Driving the quality management system implementation and Good Manufacturing Practices requirements
- Experience in implementation activities for an imaging and data entry solution (Testing, Training, Documentation/Procedure and Technical Writing)
- Skill in planning such as identifying and organizing action steps to achieve a task
- Have strong track record of managing, utilizing and training the programs, systems and operational procedures
- Experience with conducting presentations, training, and facilitating group discussions
- Relevant work experience within the aircraft maintenance environment working at a supervisory level exercising certifying privileges
- Demonstrates an understanding of dealing with different business cultures around the globe while managing internal operational challenges
- Solid understanding and expertise in managing and resolving operations and production issues
5
Skills For PMO Operations Support Manager Resume
- Skill in managing and leading others
- Experience with managing and/or facilitating SDLC execution
- Experience implementing best practices and tooling for systems support
- Experience implementing best practices and tooling for release management
- Participates in developing quality improvement programs and ensures effective implementation and monitoring
- Passion for customer service, anticipating needs and delivering a higher touch experience for guests
- Project Management background with a good understanding of installation and commissioning of Telecommunication equipment
- Experience in coaching and mentoring staff; and
6
Skills For Application Operations / Support Manager Resume
- Demonstrated success in identifying and resolving operational issues and escalations
- Strong understanding of sales operations principles including finance, inventory management, transactional processes, cash management, etc
- Experience using Microsoft Office Word, Excel, Google Apps, mobile technologies, multiple computing platforms and database concepts
- Anti-Money Laundering or Sanctions Screening experience
- Proven ability to work with all internal support staff that ranges from provisioning, billing, test & turn up to maintenance escalations on a global basis
- Investigate discrepancies of payroll information for the purpose of ensuring accuracy and adherence to procedures prior to processing
7
Skills For Operations Support Manager Regional DC s Resume
- Effectiveness of servers, including hardware, and associated operating systems and software
- Experience supporting payment processing environment
- Experienced in using MS Office suite specifically Word, Excel and Powerpoint
- Skill to define a problem, identify root causes resulting in solutions
- Skill at self-motivation and completing tasks in a timely manner
- Skill at making oral presentations that are clear, concise, and easy to understand
- Demonstrate a personal commitment to professional standards, recognising obligations to society , the profession and the environment
- Develops and enhances store communication strategy that supports effective implementation of operational and merchandising initiatives in the field
8
Skills For Global Operations Support Manager Resume
- Experience using DDS, MediaOcean, Aura or similar
- Experience using Taleo or similar
- Practical experience and expertise in the application of aviation safety standards and safe operating practices
- Experience in managing Customer Service Delivery Team
- Engage diverse stakeholders with competing priorities
- Work with the Q+ Planning Team, GTM and PMO teams to ensure Prepaid and chatr Care projects are prioritized and scheduled
- Customer-facing experience
- Experienced engineering manager that has held a number of different discipline roles within the energy industry
9
Skills For Servicing Operations Support Manager Resume
- Strong team player committed to delivering improved performance for the asset
- Leadership experience and a track record of delivering results through others
- Vendor management, program management and project management experience with patient programs from onboarding to adherence
- Proven ability to provide leadership, clarity, and purpose both externally and internally while dealing with complex issues and potential ambiguous outcomes
- Proven ability to perform basic software coding
- Experience in Remedy ticketing tool or equivalent
- Experienced in managing Third Party Service provider
- Demonstrate the ability to influence and effect change
- Skill to communicate professionally, both oral and written
10
Skills For Base Maintenance & Operations Support Manager Resume
- Organize, prioritize and respond to multiple projects and deadlines
- Be a self-starter and able to operate under general guidelines
- Experience in Project / Task Management in an Agile-like or iterative execution environment
- Write effective reports, letters, proposals, emails and maintain written/electronic logs
- Highly numerate and literate with a solid proficiency of Microsoft Office 2003
- Implementing, monitoring and reviewing treating health practitioner workflow ensuring it meets business and client needs
- Investigating new conditional activity suppliers like zip lining in Costa Rica, Snuba in Belize, Surfing in Australia or Zorbing in New Zealand
List of Typical Responsibilities For an Operations Support Manager Resume
1
Responsibilities For Rohq-hrss-operations Support Manager Resume
- Good analytical skills and the ability to challenge existing processes to identify effective solutions through continuous improvement
- Excellent organizational skills with the ability to manage multiple projects at the same time, with extreme attention to detail
- Demonstrated experience and technical expertise with 1-4 years of related experience
- Good all round communication skills (verbal and written)
- Promote and encourage work-life balance through effective team workload prioritization and resource planning
- Written skills: Produces considered, professional correspondence free of grammatical and spelling errors
- Clear and concise presentation skills both verbal and in written
- Effectively manage all stakeholders whenever issues arise and work closely with the Relationship Managers and Risk & Control POCs
2
Responsibilities For Branch Operations Support Manager Resume
- Effectively delegate a shared work load across a large team of professionals
- Demonstrate a strong customer focus that is appropriately balanced with commercial acumen
- Oral skills: Is able to articulate clearly, concisely and with confidence
- Develop test plans and lead the launch day validation testing for Operations/Care impacting initiatives
- Experience managing HMDA related activities and knowledge of related regulations
- Effectiveness of security, including firewalls, anti-virus solutions, and intrusion detection systems
3
Responsibilities For Card Operations Support Manager Resume
- Innovation, Product, Marketing, or related experience
- Experience using Service Now or similar
- Assist chatr cross functional teams to prioritize opportunities according to EBITDA impact to support organizational goals
- Experience of working within a Financial Services environment
- Strong knowledge of retail store operations, merchandising and process improvement
4
Responsibilities For Prepaid Operations Support Manager Resume
- Proven history of owning results
- Design and oversee client assignment to Relationship Managers, client onboarding and transfer process to improve the customer and banker experience
- Operational experience of managing multi-disciplined activities within an aircraft environment
- Experience of operating within a Trade Union & Business environment
- And lead by example in order to champion the increase of effective ‘Near Miss’ reporting and continual reduction of the Accident Frequency Rate
- Recent experience in Operations and a thorough understanding of the Equinix business
5
Responsibilities For PMO Operations Support Manager Resume
- Conducts recruitment of right talent (where needed) and effective coaching to develop and retain staff
- Knowledge and experience of risk management practices and principles within Financial Services
- Consistently operate at a high standard of quality and accuracy and within required timeframe to ensure decisions are acted upon and outcomes delivered
- Demonstrate behaviors conducive to a professional financial services organization
- Knowledge and experience in DevOps processes
- Waste industry knowledge and experience
- Support operational management team to demonstrate an active leadership style and drive an engagement culture
- Previous experience gained within the automotive sector would be an advantage
- Experience gained within a Supply Chain or Logistics environment would be an advantage
6
Responsibilities For Application Operations / Support Manager Resume
- Demonstrate continuous improvement across all live initiatives
- Shares information, knowledge, ideas and experience freely with others
- Experience in a production support environment
- Build strong relationships with business partners (HR, HRSS, Finance etc)
- Ensure comprehensive and effective documentation of controls with Control Checkpoints and Process Snap Shots are implemented
- Ensure frequent process reviews and trainings are conducted to improve awareness and to validate controls
- Conduct, develop and ensure implementation of effective Risk and Control Self-Assessment (RCSA) processes
7
Responsibilities For Operations Support Manager Regional DC s Resume
- Identification of effective process rationalization opportunities
- Develop and ensure implementation of effective Risk and Control Self-Assessment (RCSA) processes
- Appropriate leadership skill
- LVN, MA, and or RN experience
- Demonstrated high standards of diplomacy, discretion, ethics and integrity with high levels of personal awareness and resilience
8
Responsibilities For Global Operations Support Manager Resume
- Monitoring and oversight on adhering to the turnaround time for the services as defined in the SLA and escalating issues
- Analysing reporting trends and working with the Operations Manager to develop improvement strategies
- Proofreading documents including Proposals, SoW’s and contracts
- Adding and maintaining “To Do” action list
- Performing cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decision
- Identifying improvement opportunities and best practice with supporting business case
- Promoting a positive working environment
- Monitoring workflows of direct reports ensuring necessary workflow and processes are continually reviewed to ensure they continue to meet business needs
9
Responsibilities For Servicing Operations Support Manager Resume
- Ensuring the compliance program is managed in accordance contractual obligations and internal processes, ensuring service level targets are met
- Providing direction for the improvement of practices, relating to the management of mental health challenges
- Developing appropriate reporting in line with contractual obligations
- Supporting and facilitating operations leadership
- Coordinating activities across process functions, facilities reporting
- Working and communicating professionally, verbally, and in written form with internal and external customers
- Deputising for the Leeming Deputy Operations Manager in their absence
- Monitoring and managing service levels
- Devising and delivering a strategic plan to fully support the operations team so that all contractual targets are exceeded
10
Responsibilities For Base Maintenance & Operations Support Manager Resume
- Identifying training requirements and solutions across the contract
- Providing assistance with datacenter operations-related responses to customers’ Requests For Proposals (RFP)
- Administering business systems (Harvest, JIRA etc)
- Chasing Clients & Internal Stakeholders for Commercial information eg: PO’s contracts
- Scheduling meetings and diary management
- Maintaining operational issue and risk log
- Managing Active Directory Infrastructure; Parent/Child domains, Group Policy Objects, security groups, and user accounts
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