Outlets Manager Resume Sample
Ethan Bayer
21828 Padberg Road,
New York,
NY
+1 (555) 807 1011
Work Experience
Outlets Manager
11/2015
-
PRESENT
Detroit, MI
- Knowledge of alcohol control and merchandising procedures
- Completion of Fairmont’s Interaction Management, a strong asset
- Smart Serve Certification required.
- Ensure compliance with SOP’s and procedures in all outlets
- Ensure the training of associates on SOP’s and technical job tasks
- Walk, stand, and sit for long periods of time up to 8 hours per day
- Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet
- Document inventory forecast usage and monitor supply so that outlets are stocked with linen, glassware, silverware, china, condiments, in order to provide service
Assistant F&B Outlets Manager
08/2008
-
08/2015
Dallas, TX
- Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparations of specials
- The ability to work closely with the Food & Beverage Manager, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price. (10%)
- Comply with Four Seasons’ work rules and standards of conduct as set forth in EmPact. (10%)
- Exceptional Wine, Beer and Alcohol knowledge an asset
- Computer skills (Excel, MS Office software and Micros)
- Passion for guest service and excellent customer service skills
- Meet deadlines, work under pressure and work independently
Small Outlets Manager
10/2001
-
05/2008
Dallas, TX
- Strong leadership skills and the ability to motivate people
- Oversee restaurant operations
- The ability to think ‘out of the box’ and see the big picture
- “Smart Serve” responsible liquor service certification required
- Sports Bar Operations- overseeing 175 seat sports media bar focusing on craft cocktails, local beer, & all-encompassing food options ranging from gourmet bar food to a complete sushi bar
- Restaurant Operations- overseeing 255 seat buffet restaurant servicing breakfast and lunch daily, in room dining operation to include food & beverage service for up to 1193 guest rooms, a pizza delivery company and BBQ fast food store
- Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
- Lead and manage the In Room Dining & Fitzhugh’s teams in all aspects of the departments and ensure service standards are followed
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Education
Johnson & Wales University
1997 - 2001
Bachelor's Degree in Hospitality
Professional Skills
- Experience: Three to five years previous experience in multiple food & beverage de - partment head positions
- Experience working at a fine dining establishment
- To participate in the budgeting process of the department by establishing clear and precise priorities for operational expenditures
- Works with the kitchen, stewarding, as well as banquets and hotel leaders to promote teamwork as a strong component of the daily service culture
- Liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force
- Experience using Micros
- Previous Food and Beverage Management or Supervisory experience
How to write Outlets Manager Resume
Outlets Manager role is responsible for software, languages, leadership, training, recruiting, purchasing, payroll, planning, events, government.
To write great resume for outlets manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Outlets Manager Resume
The section contact information is important in your outlets manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Outlets Manager Resume
The section work experience is an essential part of your outlets manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous outlets manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular outlets manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Outlets Manager resume experience can include:
- Possesses professional attitude, interpersonal & management skills
- Possesses business acumen, well developed guest PR skills and personal flair
- Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the restaurant and other departments
- Has 3 - 4 years of relevant experience in a 5-star hotel/resort
- Able to forecast monthly revenue based on prior year budget, week to date actual
- Demonstrated ability to train employees in guest service standards and upselling
Education on an Outlets Manager Resume
Make sure to make education a priority on your outlets manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your outlets manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Outlets Manager Resume
When listing skills on your outlets manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical outlets manager skills:
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or provincial government agency
- Demonstrated ability to delegate tasks to team members and follow up
- Or more of progressive hotel F&B management experience (preferably with Hyatt)
- Progressive hotel F&B management experience (preferably with Hyatt)
- Doing administrative tasks such as scheduling, tracking call off's, etc
- Being responsive to challenges in timing, planning, people etc
List of Typical Experience For an Outlets Manager Resume
1
Experience For Assistant F&B Outlets Manager Resume
- Enhance the leadership skills of the Outlet Supervisors through development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership
- To develop and oversee the departmental Employee Engagement Survey
- Critically assess procedures, policies, and methods of operation and refine them when necessary
- Liaise with the kitchen and ensure that a common vision is shared
- Create and implement beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
2
Experience For Assistant Outlets Manager Resume
- Ensure departmental participation in all hotel-wide environmental initiatives
- To achieve or exceed all targeted objectives as it relates to our pillars
- Assists the Department Head in motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees
- Is actively involved in interviewing, hiring employees, identifying and assessing the needs of employees and helps in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth
- Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments
3
Experience For Small Outlets Manager Resume
- Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
- Assists the Department Head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals
- Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assists in taking and serving orders
- Constantly seeks out creative ways to improve service and overall F&B revenues and profitability
- Oversees the training and development of colleagues ensuring that they are informed regarding responsible service of alcohol and adherence to hotel and Company policies
- Monitors and continuously develops of Food & Beverage controls
- Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
4
Experience For Hilton Milwaukee Outlets Manager Resume
- Handles guest complaints in the most diplomatic & professional manner
- Ensures food quality and 100% customer satisfaction
- Monitors and controls Micros system in appliance to guest checks and hotel reports
- Monitor speed of service and exercise quality control for both food and beverage
- Works to increase knowledge of the industry trends
- Ensures daily payroll is accurate and up to date
5
Experience For F&B Outlets Manager Resume
- Effective performance management through focus on colleague development training, problem resolution, maintaining up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism
- Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Hotel industry experience
- Open availability to work varying days and hours as business requires
- Knowledge in Greek cuisine
6
Experience For Outlets Manager Resume
- Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations
- Attend team/department meetings
- Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
List of Typical Skills For an Outlets Manager Resume
1
Skills For Assistant F&B Outlets Manager Resume
- Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification
- Experience in the food and beverage, event management, or related professional area
- Making sure (new) associates receive the training they need
- Working closely with other departments to make sure all work and tasks are being done efficiently and in a timely manner
- Ensuring all safety and hygiene regulations are followed and notifying the right person when breaches occur
- Supervising all the operations in the department
- Being part in the recruitment process for new associates
- Taking care of the guests complaints/questions in a timely manner
2
Skills For Assistant Outlets Manager Resume
- Suggesting new ideas, changes and improvements to management
- Asking guests and associates for feedback and things to improve
- Work in a typical food and beverage atmosphere requiring intensive standing, lifting and walking
- Assist Outlets Manager in scheduling, completing weekly payroll, and forecasting both weekly and monthly
- Maintains a floor presence during a shift, greeting and interacting with guests
3
Skills For Small Outlets Manager Resume
- Assist the F&B managers where needed and being able to do decision making in his/her place when necessary
- Responsible for conducting performance reviews according to Wyndham standards
- Responsible for delegating tasks and giving instructions to the team
- Ensure all operating equipment is functioning properly and they are safe of any hazardous chemicals
- Is interested in others and knows how to motivate associates as well as helping them feel confident and giving constructive feedback
- Is always looking at the processes in F&B and finding ways to improve
- To assist in recruiting and training all Outlets Colleagues
- Help with the menu engineering
4
Skills For Hilton Milwaukee Outlets Manager Resume
- Check regularly that associates have everything they need to perform their tasks
- Motivate and create an energizing workplace
- Be creative in developing revenue generators
- And of course payroll, inventories, scheduling, budget reviews
- Work with Director of Operations and executive chef in an effort to ensure that ll associates adequately understand menu offering and are able to sell it
- Address guest complaints concerning-services, food and beverage
- Schedule work hours and keeps time records of dining room workers
- Assist in purchasing of beverages
5
Skills For F&B Outlets Manager Resume
- Maintain condition of dining room, bar, morsels and room service
- To assist in the training of F&B Colleagues
- Ensures the ongoing professional development, growth, and satisfaction of all team members
- Ensures that the Restaurant maintains a first class and positive visual impact including ambiance, cleanliness, orderliness, decor and service flows
- Supervises and directs service including table top presentation
- Maintain safety by adhering to stated safety policies and handle guest and employee accidents
6
Skills For Outlets Manager Resume
- To develop and enhance Fairmont service standards through disciplined administration of departmental standard operating procedures
- Ensure the financial success of departments by monitoring productivities, revenues and costs
- Supports and Manages the Hotel Outlets while working closely with the Food & Beverage Director and other hotel departments
- Occasionally required to sit and stoop, kneel or crouch
- Use hands to handle or feel objects, tools or controls; reach with hands and arms
- Occasionally left and/or move up to 75 pounds
7
Skills For Assistant F&B Outlets Manager Resume
- Supervise the progress and quality of the tasks
- Care for guests and associates so they can be at their best
- Direct and oversee development of employees
- Thorough knowledge of food and beverage service policies, procedures and cost controls
- A previous role that has required the oversight of multiple food and beverage outlets or restaurant locations simultaneously
- Maximizes revenue by effective table management; plans for additional resources during high volume periods. Prepares annual budget for the outlet of Food & Beverage; Reviews monthly profit and loss statement for the outlet; analyzes significant budget variances and establishes necessary actions to minimize future negative variances
8
Skills For Assistant Outlets Manager Resume
- Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes Hotel’s services and products
- Plans and executes events; proposes menus and wine recommendations to event organizers
- Is seen as actively developing his/her culinary and wine knowledge; Conducts regular food and wine tastings for employees; instills excitement and passion for international cuisines and wines in his/her team
- Maintains an organized administration of departmental and personnel records, including rostering and leave planning
- Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook
- Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate
- Is seen as a hands-on leader, assists employees in crunch times; Walks the talk
- Assists the department head in sales and marketing activities, conducts and evaluates routine sales analysis and competitive pricing surveys; keeps abreast of F&B trends and new developments in the market
9
Skills For Small Outlets Manager Resume
- Scheduling of colleagues in accordance with anticipated business volumes ensuring productivity levels are met
- Work with HR/ASC and fellow managers on hiring needs to determine correct course of hiring action
- Has a well-developed interest in food and wines; has undergone professional training in food and Wine knowledge
- Lead the day to day operation of Fionn MacCool's Irish Pub ensuring all service standards are followed
- Development and implementation of Fionn MacCool's Irish Pub's marketing plan and promotions
- Able to forecast following year budgeted revenue, labor cost, beverage cost, food cost an all related GL cost
- Determine monthly staffing needs-based on hotel,. convention and business trends
10
Skills For Hilton Milwaukee Outlets Manager Resume
- Ensure Fionn MacCool's Irish Pub achieves its financial and operational targets
- Attend and participate in hotel's various committees and meetings
- Lead and manage the F&B Outlets team in all aspects of the department and ensure service standards are followed
- Have full knowledge of all Outlets menus
- Monitor weekly Labor food and beverage cost. Implement action plans based on troubled areas of opportunity
- Train food and beverage outlets employees in proper service etiquette
- Directly supervise 15-20 employees in all front of the house departments
- Ensure the staff’s uniforms and appearances meet specifications
- Manage the structured day-to-day operation of the Restaurant, Lounge, In Room Dining and Refreshment Centre while maintaining a visible presence, supporting the service team and building guest loyalty/recognition
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