Outreach Representative Resume Sample
Willy Bauch
47190 Vergie Common,
Dallas,
TX
+1 (555) 980 3476
Work Experience
Patient Outreach Representative
10/2017
-
PRESENT
San Francisco, CA
- Receive Health Service requests to locate enrollees in the community for purposes of reengagement
- Travel within the community to locate previously “unable to contact” enrollees with the intention of sharing health service program information and documenting outcomes
- Seek out new community partners and maintain relationships with existing partners regarding Medicaid products and services
- Attend educational enrollee campaign events promoting “Humana Family”, our Medicaid line of business
- Current driver’s license required
- Manage contractors participating in the client’s Residential Electric and Gas HVAC Programs to ensure that they comply with the terms of participation, provide excellent customer service and positively promote the brand of the sponsoring client’s energy efficiency program
- Excellent and engaging presentation skills
- Work experience
- Work remotely while meeting sales goals
Residential Energy Efficiency Outreach Representative
12/2010
-
09/2017
Los Angeles, CA
- Conducts Deferred Compensation Plan 457/401(k) presentations throughout the 5 boroughs of New York City
- Researches and prepares responses to participant emails for Client's approval
- Conducts in house retirement seminars as needed
- Meets with Walk-ins or take calls during peak times
- FINRA Series 6 and Series 63 are required within the first 90 days of employment
- Accurately and neatly documents all outreach efforts, successful and unsuccessful
- Assists in the development of plans and strategies for reaching target audience
Customer Service & Outreach Representative
02/2008
-
09/2010
Detroit, MI
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation
- Facilitates target population's understanding of medical coverage
- Interviews patients to obtain basic patient demographic and financial information required for qualification of health insurance according to government guidelines
- Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required
- Participates in multidisciplinary quality and service improvement teams
- Participates in trainings to learn processes and procedures to enroll qualified candidates in insurance plans
- Recruits eligible individuals for medical insurance programs at designated establishments, healthcare facilities, and other outreach activities within the community
Education
Southwestern University
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent interpersonal skills: able to forge strong working relationships with internal and external customers
- Strong analytical skills (system analysis, troubleshooting, etc.)
- Proven phone skills
- Previous experience as a Member Advocate or experience with complaint and grievance processes
- LICENSE/CERT/REG: Valid driver's license in the State of Maryland with a good driving record
- Previous customer service experienced is required
- Building Performance Institute (BPI) Heating and/or Air Conditioning and Heat Pump Professional Certification
How to write Outreach Representative Resume
Outreach Representative role is responsible for multimedia, basic, government, events, travel, insurance, compensation, training, presentation, health.
To write great resume for outreach representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Outreach Representative Resume
The section contact information is important in your outreach representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Outreach Representative Resume
The section work experience is an essential part of your outreach representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous outreach representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular outreach representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Outreach Representative resume experience can include:
- Experience in a high-volume customer service or sales organization, preferably serving global customers
- Maintaining and updating information on the organization’s website
- Travels to multiple sites within the Baltimore Metropolitan area for training and insurance enrollments
- Provide account maintenance support of online and traditional products, such as IP maintenance, usage, claims processing, etc
- Acts as a liason with staff to communicate any ongoing changes in pre-enrollment process
- Air Conditioning Contractors of America (ACCA) HVAC Quality Installation (QI) Certification
Education on an Outreach Representative Resume
Make sure to make education a priority on your outreach representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your outreach representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Outreach Representative Resume
When listing skills on your outreach representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical outreach representative skills:
- Initiate the customer onboarding process, communicating authentication information and other relevant information
- Proactive calling as part of onboarding process for new orders
- Proactively call customers as part of the new customer onboarding process
- Follow up with customers regarding survey and net promotor score feedback
- Provides outreach to customers regarding product changes or discontinuations
- Manage complex orders, identifying the appropriate process for completion
List of Typical Skills For an Outreach Representative Resume
1
Skills For Patient Outreach Representative Resume
- Respond to inquiries and issues from clients, sales team members and others
- Document, analyze and provide recommendations for improvements to the management team
- Set up complementary product trials and partners with sales to follow up
- Provide proactive, seamless customer support and coordinate responses with other internal departments or external vendors
- Seamlessly manage large or complex orders that are unable to flow through Order Cloud, identifying the appropriate process for completion and ensuring a high level of accuracy
- Provision product access based on contract details and customer requirements
2
Skills For Public Outreach Representative Resume
- Foster and manage vendor relationships for their support needs
- Follow up with customers regarding survey and NPS feedback. Document, analyze and provide recommendations for improvements to the management team. Follow up as needed with the customer
- Learn and adjust to new things very rapidly
- Adjust work schedule to meet month end deadlines
- Familiarity with ProQuest products
3
Skills For Residential Energy Efficiency Outreach Representative Resume
- Organizes outreach activities for community to help develop coverage programs
- Assist potential members with application process and information on benefits, rights, and responsibilities
- Keeps up with sales- objectives and enrollment target goals
- Knowledge of Delaware Medicaid and the Medicaid LTSS benefit package
- North American Technician Excellence (NATE) Certification
- Verifies and reviews enrollee documents for eligibility criteria
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