Patient Scheduler Resume Sample
Nya Hammes
5111 Kessler Ramp,
Phoenix,
AZ
+1 (555) 947 0383
Work Experience
Patient Service Center Scheduler Lead
06/2015
-
PRESENT
Phoenix, AZ
- Work in multiple systems, support multiple facilities, and if applicable support other financial clearance teams
- Understanding of Compliance standards required
- Demonstrated working knowledge of software/system/equipment/PCs
- Basic math skills-addition, subtraction, multiplication, decimals, percentages, fractions
- Moderate choice of action required, moderate logic and understanding to analyze problems and determine course of action
- Logical and concise communication skills to interpret and explain moderately complex information
- PC (personal computer), telephone, fax, copier, paging system
- Moderate lifting, ability to be mobile
- Understand the mechanics of healthcare payors, various medical forms, and confidentiality laws that govern the patient/physician relationship
Patient Scheduler
04/2013
-
04/2015
Philadelphia, PA
- Professional attitude, superb dependability and excellent interpersonal skills
- Excellent verbal and written communication and telephone skills essential
- Able to work independently, problem solve and take initiative, with exceptional organizational skills and attention to detail
- Accuracy and timeliness are key
- Secure payments for services
- Provide positive and courteous customer service while taking messages and scheduling services over the phone for multiple clinic sites while maintaining a professional presence at all time
- Provide telephone support to the Allina Health Spine Line
- Provide positive and courteous customer service to both internal and external customers at the reception desk, scheduling services, and over the phone for multiple clinic sites while maintaining a professional presence at all times
- Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process
Patient Scheduler Rep for Per Diem Shifts
10/2007
-
12/2012
Philadelphia, PA
- Enters data in scheduling system or other applications
- Provides the customer with prep and other appointment instructions
- Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests
- Answers telephone calls according to designated scripting for the scheduling process
- Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor
- Notifies customer of physician order, pre-authorization and other financial clearance requirements
- Performs functions of other PASU functions or registration when requested
- Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions
- Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor
Education
Kettering University
2003 - 2007
School's Degree in Business Administration
Professional Skills
- Good interpersonal skills and ability to prioritize
- Strong customer skills required
- Exceptional customer service, communication, and organization skills
- Experience working in a receptionist capacity answering a multi-line phone and greeting customers
- Experience and knowledge working with MTM program(s) in a clinic/retail setting or with a PBM
- Two (2) years experience as a general office assistant or equivalent training/education, preferably in a health care setting
- Experience using a multi-line phone and greeting customers
How to write Patient Scheduler Resume
Patient Scheduler role is responsible for customer, interpersonal, insurance, research, computer, listen, organization, training, finance, database.
To write great resume for patient scheduler job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Scheduler Resume
The section contact information is important in your patient scheduler resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Scheduler Resume
The section work experience is an essential part of your patient scheduler resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient scheduler responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient scheduler position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Scheduler resume experience can include:
- Experience in conducting and supporting external audits of consolidated financial statements in accordance with AICPA and PCAOB auditing standards
- Analytical skills necessary in order to process admissions appropriately calculating patient shares; balance cash drawer as needed
- Provide excellent customer service and maintain effective working relations with coworkers, office staff and hospital staff members
- Collaborating with patients, medical staff, and their associates to optimize efficiency and effectiveness in scheduling
- Experience registering or billing in a medical setting or insurance claims processing
- One year experience in breast imaging or radiology records and/or medical scheduling
Education on a Patient Scheduler Resume
Make sure to make education a priority on your patient scheduler resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient scheduler experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Scheduler Resume
When listing skills on your patient scheduler resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient scheduler skills:
- Strong communication and customer service skills with excellent telephone etiquette skills are required
- Demonstrate exceptional phone skills and ability to handle large volume of phone calls
- At least one year of hospice experience within the last 24 months and a good understanding of staffing and scheduling requirements related to hospice
- Assists Imaging Center Team Leaders in preparing operating budgets and effectively analyzes financial performance against those budgets
- Analytical and problem solving skills, and the ability to research issues and provide solutions
- Critical thinking skills and the ability to make decisions in a fast-paced environment are essential attributes
List of Typical Experience For a Patient Scheduler Resume
1
Experience For Patient Registration / Scheduler Resume
- Experience in auditing for a professional services firm (ideally Big 4) or internal audit experience at a public company
- Making innovative recommendations for improving efficiency, effectiveness and internal control
- Coordinate and prioritize during high volume times, performing multitasks efficiently
- Maintain effective patient flow and complete the scheduling/pre-admitting process
- Maintains effective patient flow and completes the Scheduling and Pre-admitting process in a timely manner to assist in prompt treatment of the patient
- Provides patient education by explaining processes and forms prior to securing signatures
- Ensures each Imaging Center is in compliance with Patient Experience Standards
2
Experience For Patient Service Center Rep Scheduler Resume
- Demonstrates technical expertise in all aspects of scheduling
- Experience in auditing complex business processes
- Two years' previous call center, scheduling, or healthcare experience required
- Hospital scheduling experience
- Hospital cheduling experience
- Develop and maintain an understanding of RadNet's telecom services and identify opportunities for consolidation or cost savings
3
Experience For Patient Scheduler Rep for Per Diem Shifts Resume
- Track all contract expirations to allow for opportunities for renegotiation prior to renewal
- Emphasizes an expectation of inter-center cooperation for improved operational effectiveness
- Exhibits objectivity and openness to other's views; demonstrates ability to balance team and individual responsibilities
- Staying current with emerging issues affecting the auditing profession
- Multitasking and navigating between several technological systems simultaneously to complete all necessary functions regarding patient data and scheduling
4
Experience For Patient Rep Scheduler Resume
- Collecting, confirming, and entering all necessary demographic, clinical, billing and insurance information from patients or responsible parties
- Researching and understanding our company's financial reporting related processes, data and systems
- Conducting Sarbanes-Oxley controls testing
- Using data mining and interrogation tools and techniques
- Building productive working relationships with peers, reviewers and management
- Interacting with and assisting our external auditors
- Assisting with any projects or initiatives the team is working on
5
Experience For Patient Service Center Scheduler Rep for Shifts Resume
- Working knowledge of internal controls, the financial reporting process and operations that impact financial statements
- Answering high-volume inbound calls from patients and clients
- Scheduling patient appointments with various departments (health, mental health, nutritionists, and MNSure Applications)
- Directing calls to the right department
- Scheduling appointments for our busy Family and Internal Medicine providers and OB/GYN providers
- Scheduling for a very busy Pediatric practice
6
Experience For Patient Service Center Scheduler Resume
- Providing education to clinical departments and/or patients to ensure efficient and prompt service delivery
- Updating patient medical records and files within their electronic medical records system
- Assists in maintaining primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage
- Responsible for ensuring TEM platform remains updated with accurate data including inventory & contracts
- Assists Imaging Center Team Leads and Managers in handling customer issues and concerns
- Schedule invasive procedures for the O.R., Anesthesia, Cath Lab, Vascular Lab, OU, and CVOU using the appropriate scheduling system
- Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and computer
- Handle inbound and outbound calls pertaining to appointments
- Schedule home visits for the field staff each day and assisting with the coordination of patient care
7
Experience For New Patient Scheduler Resume
- Ensure geographic scheduling to reduce drive time and to enhance staff satisfaction and patient care
- Proactively monitor the collection, delivery, transportation, and manufacturing activities for patient treatments as they move through the vein to vein process
- Work closely with Research and Process Development in coordinating healthy donor collection activities
- Minimizes patient schedule backlogs by utilizing the equipment capacity of the service area
- Provide positive and courteous customer service at both the reception desk, scheduling services, and over the phone for multiple clinic sites
- Exchanges information with physician offices, nursing homes, and other departments within the hospital to insure a complete and accurate registration record
- Adheres to and is responsible for the safety standards including the completion of mandatory organizational safety standards on an annual basis
- Perform scheduling and patient registration
- The O.R./Cath Lab Scheduler performs centralized scheduling for all invasive procedures
8
Experience For Patient Access Scheduler Resume
- Determines and accepts required payments including co-pays and deductibles
- First point of contact interacting with patients over the phone or in person
- Handles a high volume of incoming calls
- Flexible with hours and last minute changes
- Provide positive and courteous customer service at both the reception desk, and over the phone for multiple clinic sites while maintaining a professional presence at all time
- Answers telephone, takes messages and makes telephone calls, as needed
- Types correspondence, reports or memorandums, as needed
9
Experience For Scheduler Patient Access Resume
- Maintains roster or appointment book based on scheduled appointments, both off-site and on-site, as needed
- Provide positive and courteous customer service to both internal and external customers at the front desk, scheduling and over the phone for multiple clinic sites while maintaining a professional presence at all times
- Willing to travel to multiple locations in the Southwest Region which includes Burnsville, Chanhassen, Chaska, Edina, Faribault, Lakeville, Northfield, Savage and Shakopee
- Maintains physician’s schedule: on call, vacations, meetings, etc
- Answers incoming calls; assess callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner
- Schedules new patients in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel
- Answers all incoming calls; assess callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner
- Patient Schedulers field questions pertaining to certain procedures offered through the company
10
Experience For Patient Access Scheduler, Rep Lake Pointe Resume
- Accept payments and pre-op documents from patients before procedures are conducted
- Obtained medical records for individuals
- Schedule patients for various procedures
- Listen and understand customer requests, questions and complaints
- Accurately input customer information into the system
- Responsible the daily management of clinical staff schedules to ensure they are utilized to their full capacity and scheduled in the most efficient manner to accommodate all patients assigned that day
- Provide monthly reporting on telecom expenses to identify trends and allow for accurate budgeting
List of Typical Skills For a Patient Scheduler Resume
1
Skills For Patient Registration / Scheduler Resume
- Strong organizational skills and the ability to handle multiple tasks simultaneously
- Proficient computer skills; ability to type 30+ WPM and 10-key, and experience with Excel, MS Office Word and Outlook
- Share information effectively and provide appropriate direction to staff
- Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
- Experience scheduling radiology procedures in a hospital setting or back office required
- Experience with obtaining Electronic Medical Records(EMR/Nextech programs)
2
Skills For Patient Service Center Rep Scheduler Resume
- Experience in a health care related setting
- Experience working with members/clients/patients on the phone
- Proficient experience using computer applications
- Some medical experience or medical training/education
- Three (3) years of recent hospital, nursing home, or home health experience
- Experience scheduling patient appointments
- One year of experience in healthcare and/or customer service setting
3
Skills For Patient Scheduler Rep for Per Diem Shifts Resume
- Experience with high-volume scheduling, at least 50 patients a day required
- Demonstrated understanding of basic medical terminology
- Call center, patient scheduling and/or physician front office experience
- Experience in scheduling
- Experience in Radiology scheduling
4
Skills For Patient Rep Scheduler Resume
- Two to three (2-3) years' experience in an office environment, preferably in a health care setting
- Experience in coordination or scheduling out-of-office staff, preferably in the health care industry
- One year experience in radiology records and/or medical scheduling
- Experience in office environment, preferably in health care setting
- Experience in coordination or scheduling out-of-office staff, preferable in the health care industry
- Strong knowledge of computer programs including Microsoft Office Products is required
- Additional experience or training in medical administration helpful
- Two (2) years of experience in direct care in a secure setting
- Medical appointment scheduling and insurance verification experience required
5
Skills For Patient Service Center Scheduler Rep for Shifts Resume
- Provide patients with accurate information in regards to any questions or concerns they might have in regards to their health care experience
- One year experience in a health care environment
- One (1) year recent experience in the health care industry
- One (1) year of clerical or customer service experience
- Experience in a team orientated environment essential
- Prepares, compiles and verifies all necessary paperwork and orders prior to exam
6
Skills For Patient Service Center Scheduler Resume
- Prioritize tasks, work independently on multiple assignments and manage ambiguity
- Private insurance payor knowledge strongly desired
- Demonstration of strong commitment to patient care and customer service excellence
- Clerical or customer service experience
- Telecommunications experience
- Administrative experience in medical facility, health insurance, or related area
- Working knowledge of accounting, financial reporting, and internal controls, with an understanding of GAAP, SOX, COSO, and risk assessment practices
- Determining and accepting required payments including co-pays and deductibles
7
Skills For New Patient Scheduler Resume
- Rotating Holidays, (Closed on Christmas day only)
- Answering phones for both West St Paul and Eagan clinics
- Willing to travel to multiple locations in Southwest Region which includes Chanhassen, Edina, Shakopee and Lakeville
- Proficient using Microsoft Office products including Word, Excel, and Outlook and understanding of health care databases
- Organized and efficient in completing tasks and meeting timelines
- Proficient using Microsoft Office products including Word, Excel, and Outlook
- Schedules and pre-registers patient tests for all departments utilizing Cerner and the hospital patient accounting system where required
- Adheres to scheduling scripts provided; always providing correct patient instruction/directions
8
Skills For Patient Access Scheduler Resume
- Pre-registers patients utilizing tools in Cerner, entering accurate demographic and financial information
- Value being an accountable member of a high performing team
- Knowledge of medical insurance including eligibility, authorization, insurance benefits and billing
- Answer phones and greet incoming patients and visitors in a professional and friendly manner
- Provides patient practical resources and offers emotional support and understanding throughout patient care coordination process
- Serve as the first point of contact for patients to ensure their calls are being answered in a friendly, personal, professional, and timely manner
9
Skills For Scheduler Patient Access Resume
- Serve as the first point of contact for patients to ensure their calls are being answered in a friendly, personal, professional and timely manner
- Maintain proactive relationship with referring physicians within the service area
- Participate in training sessions, specific to software platform
- Communicate with partner teams to coordinate data entry audits and required regulatory reporting
- Support MTM pharmacist in completing documentation of MTM services and delivery of patient and provider reports
- Flexibility in responding to change or business needs
- Enters accurate information into Cerner and adheres to scheduling rules provided in policies and procedures
- Proficient knowledge of PC environment, including Microsoft applications such as Excel, PowerPoint, Word and Access
10
Skills For Patient Access Scheduler, Rep Lake Pointe Resume
- In-depth knowledge of telecommunication services including (MPLS, DIA, EPL, SIP, VoIP, PRI, etc)
- Detail oriented with ability to create & articulate clear and meaningful reporting
- Weekends and rotating holidays (9-5pm)
- Proficient in Microsoft Office(Excel, and Word)
- Knowledgeable of HIPPA compliance guidelines
- Professional attitude in the workplace, friendly, upbeat and positive attitude
- Multi-task and make quick decisions
- Perform patient registration and insurance verification, collect co-pays, and schedule appointments for procedures
List of Typical Responsibilities For a Patient Scheduler Resume
1
Responsibilities For Patient Registration / Scheduler Resume
- Interpersonal skills necessary in order to effectively communicate with all customers (patients, visitors, hospital staff and others)
- Maintains effective working relations with coworkers, nurses, physicians, and other hospital staff members in order to insure workflow effectiveness
- Demonstrates efficiency in answering the phone utilizing AIDET and manages incoming calls professionally
- At least six months of experience in a customer service role, interacting directly with customers over the phone through either inbound or outbound calls
- Multi-task oriented with the ability to prioritize and coordinate the essential job function
- Supporting strategic initiatives
- Serve as an ambassador for the adoption of new processes surrounding RadNet's upcoming deployment of a Telecom Expense Management (TEM) platform
2
Responsibilities For Patient Service Center Rep Scheduler Resume
- Manage relationships with telecom and wireless carriers to resolve billing disputes and account reconciliation
- Direct schedule into Allscripts for any patient following up with KYOne Health Medical Group (KMG) provider
- Schedules outpatient appointments/testing and hospital admissions upon request. Obtains necessary pre-certification as required for all new patients
- Coordinates with referring facilities to obtain all external patient records and coordinate care for new patients
- Facilitate appointment scheduling
- Ensure that clinical staff is scheduled with days to work in office to manage required documentation
3
Responsibilities For Patient Scheduler Rep for Per Diem Shifts Resume
- Overseeing invoice approval processes, account reconciliation, relationships with carriers, procurement of new services, mobility lifecycle management and contract administration
- Establish processes to ensure accuracy of monthly approvals, review exceptions and ensure reconciliation of all necessary adjustments
- Oversee and establish processes for lifecycle management of mobile devices (procurement, activation, trouble resolution, deactivation and device retrieval)
- Maintain an understanding of offers in the Mobility market and present the business with opportunities for ongoing improvements to our mobility plans and solution offerings
- Serve as primary contact for interdepartmental communication with leaders of Finance and Accounts Payable teams to address payment processing or budgetary inquiries
4
Responsibilities For Patient Rep Scheduler Resume
- Coordinate with cell collection centers, cell therapy manufacturing sites, cell administration sites, and third-party logistics partners to create and maintain patient schedules within the process constraints
- Input and maintain data related to patient schedules within Juno-s scheduling system
- Liaise/collaborate with apheresis operations, clinical operations, medical directors, commercial, quality, and third-party logistics partners to resolve issues
- Author and implement procedures and work instructions related to departmental functions
- Support and manage high volume of calls and e-mails
- Comply with applicable SOP-s and FDA regulations to maintain data integrity
- Analyzing and evaluating key business processes, policies and procedures for various business functions to identify risks, inefficiencies and recommend changes to increase the efficiency and effectiveness of existing business processes
5
Responsibilities For Patient Service Center Scheduler Rep for Shifts Resume
- Responsible for documenting and/or updating key business processes, risks related to those processes and corresponding internal controls as they relate to financial reporting
- Assist in ensuring compliance with established internal control procedures and regulatory requirements by performing financial, operational and compliance audit reviews and special projects
- Assisting with special projects, contracted services and other agreed upon procedures requested of the Internal Audit department
- Working with other team members to develop best practices and a base of knowledge for future use
- Identify emergency department patients with no primary care provider
- Meet with these patients as part of the patient discharge process to offer a scheduled appointment with a primary care provider
- Determine appropriate primary care provider based on patient demographics
6
Responsibilities For Patient Service Center Scheduler Resume
- Track patient activity in format and to level of detail required by KYOne
- Participate in daily huddles and/or other meetings as required by management
- Follow up on scheduled appointments to determine status (no show, cancelled, arrived)
- Oversee daily operations of center and region
- Complies with Radiologix purchase agreements
7
Responsibilities For New Patient Scheduler Resume
- Maintains all radiation safety and radiation facility requirements
- To greet patients and visitors, answer incoming calls, obtain patient information for registration or insurance filing, collect copays, and schedule appointments to facilitate efficient quality patient care
- Schedules all resident medical appointments and maintain an appointment database inputting resident clinic and hospital appointments data accurately and timely
- Prepares reports, forms, correspondence, and other materials. Manages calendars, schedules appointments, and manages a healthcare database
- Provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients
- Create, delete and modify schedule versions and calendars as needed to accurately reflect any changes in provider schedules including vacations, meetings, providers sent to cover other locations and scheduling restrictions such as what types of appointments are seen at what times
- Maintain provider and resource database with appropriate information regarding scheduling criteria
- Problem-solving with providers and staff on scheduling issues
- Assist with provider orientations, coordinating attorney conferences, completing provider time cards, distribution of monthly and weekly schedules
8
Responsibilities For Patient Access Scheduler Resume
- Review schedules to ensure adequate coverage. Make changes to schedule for providers call and evenings as needed. Monitor Physician time away
- Support site and open access model
- Gather and prepare statistical data of patient volumes and provider hours throughout the clinic/district for input into an off site database
- Provide positive and courteous customer service at both the reception desk and over the phone for multiple clinic sites while maintaining a professional presence at all time
- Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance
- Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in
9
Responsibilities For Scheduler Patient Access Resume
- Provide positive and courteous customer service at both the reception desk, scheduling services, and over the phone while maintaining a professional presence at all times
- Ensures compliance with regulatory regulations: COBRA/ EMTALA, Medicare Secondary Payer screening, Advance Beneficiary Notification, Important Message, etc
- Responds to emergency phone calls according to protocol
- Schedule all routine reminders for procedures and follow-up appointments making sure there is a coverable diagnosis
- Maintains a friendly, personal and professional demeanor while interacting with patients via the telephone
- Provide high quality internal and external customer service
10
Responsibilities For Patient Access Scheduler, Rep Lake Pointe Resume
- Interviews patient or representative by telephone to obtain demographic and financial information to initiate a patient financial and medical record
- Ensures completeness of scripts and confirms medical necessity
- Performs point of service collection and ensures proficiency in Paragon, Nextbar, HPF and Nextgen
- Integrates the CHS Service Excellence Standards into each of the responsibilities of this job and daily communication with our customers and coworkers
- Actively maintains confidentiality for our patients and their families as outlined in the Patient Confidentiality Policy and shows the same level of respect for every colleague in compliance with our code of conduct, mission, vision and values
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