PC Support Technician Resume Sample
Ova McDermott
5165 Destin Pines,
New York,
NY
+1 (555) 206 7342
Work Experience
Senior PC Support Technician
09/2017
-
PRESENT
Houston, TX
- Respond to user requests according to SLA
- Log and record all requests from users into the PC Support ticket database
- Maintain accuracy of the Asset Management repository
- Timely completion of projects identified by management
- Support wireless implementations / connectivity within the facility
- Ensure procured IT related equipment falls within approved hardware/software standards
- Support PC hardware, peripherals, PDAs, Blackberries, iPhones, Androids and printers
PC Support Technician
07/2012
-
05/2017
Los Angeles, CA
- Provides 2nd tier support to the Infinity Service Desk and other internal groups as needed with technical problems and questions related to end user computer equipment, applications and related technologies
- Provides after hours and weekend support as needed
- Travels as needed to multiple satellite locations to support location’s technologies
- Monitors and responds to Service Desk tickets in a timely manner
- Updates ticketing system to reflect work in progress or completed
- Ensure address errors are corrected and validated in Intrado so TWC remains E911 compliant
- Maintain good working relationship with PSAPs in division
- Perform Telephony audit responsibilities to include extracting, analyzing, and reporting data for various regulatory requirements
PC Support Technician, IT
12/2005
-
05/2012
Detroit, MI
- Responsible for input and retrieval of information from various databases and applications
- Performs daily order entry of complex business class phone orders i.e. partial transfers, RCF, business migrations, expedites, reschedules
- BCP orders related to PRI installations
- Maintain the order process flow between TWC, Customer Care, Dispatch, Field Operations, National Operation Center (NOC), Competitive Local Exchange Carrier (CLEC) provider and 911 Centers
- Management of Conference Calls in a Professional Manner
- Maintain working knowledge of all the interfaces of the billing system flow through provisioning
- Assist TWCBC Support personnel with routine PRI/SIP issues through resolution
- Understand the installation process related to Business Class PRI and SIP Products
- Maintain ongoing data reports i.e. Go/No Go Tracking
Education
American Sentinel University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Excellent planning skills to efficiently and effectively scope, prioritize and develop required updates
- Preferential skills and experience, Network skills (CCNA), higher knowledge for Windows OS/Windows Server OS
- Strong troubleshooting skills and technical knowledge
- Strong interpersonal skills – ability to interface with both technical and non-technical personnel at all levels of the organization
- Strong technical skills with Windows 10
- Demonstrate effective verbal and written communication skills
- Accuracy with work, strong organizational skills, and attention to detail
How to write PC Support Technician Resume
PC Support Technician role is responsible for technical, customer, windows, software, troubleshooting, education, training, hardware, japanese, english.
To write great resume for pc support technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For PC Support Technician Resume
The section contact information is important in your pc support technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your PC Support Technician Resume
The section work experience is an essential part of your pc support technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous pc support technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular pc support technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative PC Support Technician resume experience can include:
- Provides 2nd tier support to the Infinity Service Desk and other internal groups as needed with technical problems and questions related to end user computer equipment, applications and related technologies
- Effective communication in Japanese and English (written, oral, and presentation skills)
- Technical writing skills for writing and reviewing policies and procedures
- Prior ticketing systems experience specifically including monitoring trouble and problem tickets and follow up to ensure customer satisfaction
- Demonstrated Microsoft System Center Configuration Manager (SCCM) experience and/or Microsoft imaging training
- Analyze and evaluate software and hardware problems, exercising independent action and critical thinking skills to determine best course of resolution
Education on a PC Support Technician Resume
Make sure to make education a priority on your pc support technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your pc support technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in PC Support Technician Resume
When listing skills on your pc support technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical pc support technician skills:
- Excellent documentation skills geared towards developing procedures to maintain consistency and positive user experience
- Good, solid customer service skills
- Effectively handle multiple conflicting priorities
- Technical skills that are good to have include: Citrix, Google, MS Office 365, Cisco Jabber, BMC Patrol, BMC Remedy
- Individual is knowledgeable and experienced in project management and can effectively plan, communicate and coordinate complex projects
- Effective communication in Japanese and English (written, oral, and presentation skills), negotiation, interpersonal, organizational and personnel management
List of Typical Experience For a PC Support Technician Resume
1
Experience For Senior PC Support Technician Resume
- Strong work ethic, detail oriented as well as excellent verbal and written communication skills
- Excellent technical and critical thinking skills
- Customer contact with proactive interaction and interactive skills of troubleshooting customer needs
- Experience with installation, maintenance, configuration and troubleshooting of Windows workstations on Windows Server environments
- Experience with desktop applications such as word processing, spreadsheets, and databases is desirable
- Experience with Windows 10, Active Directory, MS Exchange 2013, SCCM
- Network+ Certification or equivalent experience
2
Experience For Temporary PC Support Technician Resume
- Experience with Cimplicity based applications like Cimplicity, PR&T, EPS & PPS
- Three or more years of related airport operations experience
- Experience with Windows application/database servers, Windows services, NTFS file permissions, and web services
- Experience maintenance and repair of HP and Label printers (zebra Intemec)
- Preferable six or more years of related airport operations experience
- Experience with PC Support in a large environment; or equivalent
- Job- related experience
- Windows-based computer support experience
3
Experience For Lead PC Support Technician Resume
- Experience in the installation and problem-resolution of PC’s, printers, and other peripherals in a Windows-based work environment
- Flexibility to handle multiple priorities under deadline pressure
- Understand, operate, and troubleshoot sophisticated inspection equipment
- Intermediate experience level with Microsoft Office
- Experience with setting up and troubleshooting desktop peripherals: printers, scanners, networking, etc
- Windows 10 deployment/migration experience
- Supervising and managing end to end onsite subcontractor personnel management including hiring, performance and off-boarding
- Working knowledge and understanding of networking technologies, including TCP/IP, DHCP, DNS
4
Experience For PC Support Technician, IT Resume
- Submitting User Access requests and training new users on using the local applications (Email, Employee User ID’s, Workflows )
- Troubleshooting networking and communications issues including wireless communications
- Receiving user calls and creating ticket for each incidents in tool and closing them
- Working knowledge of personal computing hardware, software, and operating systems
- Imaging PC’s and setting up new equipment
5
Experience For PC Support Technician, Seasonal Resume
- Moving and setting up computers, phones , printers etc..
- Working with internal customers and providing a high level of customer support
- Willing to support potential network outages after hours and on weekends
- Performing daily back-ups and data redundancy
- Understanding of PC hardware
- Monitoring Trouble and Problem tickets and follow up to ensure customer satisfaction
6
Experience For PC Support Technician Resume
- Supporting hardware and software to include: Desktop, laptops, Windows, MS Office, Apple, Mac OS, Androids, and other Mobile devices
- Imaging and deployment of new machines
- Assist in repairing, installing, and maintaining personal computers
- Advanced understanding of Microsoft Windows desktop operating systems, Microsoft Office suites and basic understanding of Microsoft Active Directory
- Basic knowledge of troubleshooting, servicing, and repairing personal computers
- A/V setup for meetings; including assisting with life-size video conferencing units
- Follow established processes for IT asset deployment and recovery, including tracking serial numbers, asset tags, and any other information as needed
- Develop training material and organize training sessions for system users
7
Experience For Senior PC Support Technician Resume
- Conduct to develop training material and organize training sessions for system users
- As monthly base, collecting system usage date and coordinate with related finance team for billing to the customer
- Deploy new hardware to end-users including loading user profiles and printer software
- Setup and upgrade computers running Windows XP, Windows 7 operating systems
- Sets up and tests personal computer systems, peripherals, and , including operating systems
- Provides general and support for users, provides user training, and guides users having difficulty with personal computers, peripherals, or
8
Experience For Temporary PC Support Technician Resume
- Troubleshoot recurring software/application/host issues ranging from medium to high complexity
- Responsible for fulfilling targets outlined in the Service Level Agreement (SLA) such as system operation including server and network
- Active Directory clean-up: 2 to 3 days working on job titles, extension numbers and creating a separate org unit for termed staff
- On-boarding and off-boarding of users
- Provide user support in a Technical/Engineering/Manufacturing environment
- Provide basic operating system support as well as standard and proprietary application support for end users that are receiving refreshed hardware
- Perform quality assurance testing to ensure end users are able to continue working as normal post refresh
- General working knowledge of desktop peripherals including printers, scanners, etc
- Responsibilities include informing users of pertinent network information including planned network downtime
9
Experience For Lead PC Support Technician Resume
- Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
- Maintain an awareness of trends within the technology industry, researching and testing to determine how they could be implemented within the organization
- Works on assigned IT service requests in ServiceNow utilizing IT best practices, documentation and policies
- Diagnose and troubleshoot issues with both Windows 7 and Windows 10 operating systems
- Document work completed and any technical solutions in our ticketing system
- Manages incidents (tickets) from beginning to end via Remedy
- To complete software upgrades, on demand or scheduled, using prepared packages or approved, licensed software
- To install and maintain PC's in accordance with pre-determined standards including any local customization as required
10
Experience For PC Support Technician, IT Resume
- To assist with disaster recovery tests and invocations, record results and assist with maintaining the disaster recover plans
- To provide users with basic training and communication on IS policies and procedures
- Assist with troubleshooting of the system hardware, desktop support, and printer set up
- Responsibility for SLA target on system operation including server and network
- Act as a liaison between local team and Tulsa engineering division
- Responsible for the agreed Service Level Agreement (SLA) target on system operations including server and network
List of Typical Skills For a PC Support Technician Resume
1
Skills For Senior PC Support Technician Resume
- Good verbal and basic written communication skills
- Windows, 7 Desktop Skills Handling AV related items as well 2.Desktop\laptop\Printer triage. Windows 7 and 10 . Exchange and Office suite package
- Able to effectively use remoting tools to resolve issues in other locations
- Three (3) years of relevant experience in appropriate discipline or any equivalent combination of education, experience, training and certifications
- Four (4) years of relevant experience in appropriate discipline or any equivalent combination of education, experience, training and certifications
- Related experience. Experience providing customer support in an information technology environment
2
Skills For Temporary PC Support Technician Resume
- Documents and plans effectively
- Communicate clearly and effectively via phone with internal customers
- Related experience. Experience providingcustomer support in an information technologyenvironment
- Work effectively and efficiently with little direct supervision
- Expert Windows PC hardware and application troubleshooting skills
- Experience in detection and repair of failures in computer systems hardware & Software Structured cabling experience
3
Skills For Lead PC Support Technician Resume
- Demonstrated work history of practical experience working with computer support
- Experience in computer peripherals and hardware Experience in windows7 or windows10
- Continue education and development of technical skills
- Understanding of IT Helpdesk with strong emphasis in customer service
- Experience installing, configuring, testing, and troubleshooting, operating systems, PCs, peripherals, tablets, telephony, monitoring tools and service packs
- Experience supporting, troubleshooting and/or installing (updating) hardware and software
- Experience in performing setup, calibration, testing, and trouble shooting of network and computer components
4
Skills For PC Support Technician, IT Resume
- IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting
- Experience in network connectivity/cabling and networking
- Solid understanding of IP addressing
- Experience and/or training with installation of electrical cabling
- Experience imaging / reconfiguring new personal computers/laptops
- Experience using and supporting the Google suite of products
- Strong working knowledge of the Microsoft Windows Operating Systems
- Experience installing and configuring workstation images
- Experience with installation, troubleshooting, and maintenance of computer equipment in a manufacturing environment
5
Skills For PC Support Technician, Seasonal Resume
- Experience working with customers in an IT environment (help desk, desktop support)
- Experience working with IT hardware and other peripheral devices
- Experience imaging computers is nice to have
- Experience with Windows 7 and Windows 10 deployment and troubleshooting
- Strong technical knowledge of Microsoft operating systems (Windows 10/8/7/XP), server-based system software, LAN topologies and OSI reference model required
- Experience supporting IT in a large enterprise
- Demonstrated ability to react to changing situations with an appropriate sense of urgency and problem ownership
- Experience providing end-user technical support in a Windows or environment
6
Skills For PC Support Technician Resume
- Experience supporting various hardware and peripheral components in an on-site environment
- Experience working directly in a customer service environment
- Prior use of a help desk ticket tracking system, preferably BMC Track-It
- Experience and/or training with installation of telephone and video systems
- Experience with Windows/Linux Operating systems
7
Skills For Senior PC Support Technician Resume
- Strong Knowledge of Windows 10 Operating System and MS Office
- Strong knowledge of routing protocols, packet capture analysis, device deployment
- Experience supporting PC’s in a Windows Active Directory domain environment (e.g. such as password resets)
- At least two (2) years’ experience in PC installation/configuration/troubleshooting personal computers and software applications
- Tests new hardware upgrades and applications prior to implementing into production
- Experience with Microsoft applications required
- Experience as a PC technician
8
Skills For Temporary PC Support Technician Resume
- PC/HW refresh Experience 2-3 yrs
- Windows 7 upgrade experience
- Manage own priorities and to deliver to specified
- Intermediate experience in Microsoft Resource tools required
- Remote Desktop Manager experience
- More than one year of experience as a field service technician in a technical support capacity
- At least ten years of experience in enterprise PC support for 500 or more computers
- Prioritize, schedule, and coordinate a variety of activities and projects
- Project Management experience is considered desirable
9
Skills For Lead PC Support Technician Resume
- One to three years of experience in helpdesk support and computer maintenance
- A valid US Passport is required
- IS related professional experience
- Experience with 10, , MS Exchange 2013
- Schedule, prioritize, multi-task, and follow through to ensure that tasks are completed
- Strong knowledge of PC installation requirements
- Previous experiences with direct, in-person user support
10
Skills For PC Support Technician, IT Resume
- Demonstrated ability to react to situations with an appropriate sense of urgency and problem ownership
- Computing Environment: Windows 10 Skillport Training within 6 months of hire
- Computing Environment: Windows 10 Skillport Training
- Troubleshooting - Having experience troubleshooting hardware, software, doing installs, and upgrades
- Maintain skill set required to do job
List of Typical Responsibilities For a PC Support Technician Resume
1
Responsibilities For Senior PC Support Technician Resume
- Experience in PC Support and Software Troubleshooting
- One year of experience as a field service technician in a technical support capacity
- Experience with customer service/customer interaction
- Experience with enterprise ITSM tools (Remedy, ServiceNow, JIRA Service Desk, HEAT)
- Experiencing use of and managing inventory for PC hardware and software
2
Responsibilities For Temporary PC Support Technician Resume
- Ongoing support Microsoft Windows (Office 365, W7, W10 etc.)
- Working knowledge of Windows environment (Win 7, 2000, XP, 98,) MS office products, e-mail, and networked PC's
- Troubleshooting PCs and peripherals
- Basic to advanced knowledge of Network environment (connectivity, e-mail, etc.), Dell Desktop and laptop hardware troubleshooting, and printing troubleshooting
- Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases
3
Responsibilities For Lead PC Support Technician Resume
- Installation of operating system in the PCs by imaging application
- Support upgrading and repair of PC hardware and troubleshoot PC software
- Technical knowledge of computer equipment operation, testing, and maintenance
- Technical knowledge of software installation, upgrading, and support
- Technical knowledge of computer deployments and system imaging
4
Responsibilities For PC Support Technician, IT Resume
- Handles requests from customers and maintains and updates records and/or tracking databases and provides status updates to customers on a regular basis
- Perform IT hardware and software troubleshooting to get the customer back up and runningSearch Jobs US
- Assist in creating Windows loads for all plant computers
- Stages new incoming computers to be rolled out to user community
- Assists in the upkeep of documentation and planning documents
5
Responsibilities For PC Support Technician, Seasonal Resume
- Package laptops/tablets for shipping and deployment to the end users
- Adhere to Windows 10 deployment provided standard operating procedures and checklists
- Maintain communication with end users and various other support personnel to facilitate problem closure, tracking and follow-up on closed items
- Test and evaluate new products, including software and hardware
- Support moves and other projects, including rollouts, upgrades, reconfigurations, etc
- Assist users with virus tracking and removal
- Maintain awareness of evolving technologies, resources and solutions
- Interact professionally with employees at every level in the corporation, supporting internal and external customers
6
Responsibilities For PC Support Technician Resume
- Familiar with basic networking concepts
- Proficiency in the support of IT hardware, including desktops, laptops, printers, phones, audio/video equipment, etc
- Proficiency in various operating systems; Windows required, MAC helpful
- Advanced knowledge and troubleshooting of Windows 7 and Windows 10
- One of the following: CompTIA A+ CE, Network+ CE, or Security+ CE certification
- Advanced working knowledge of a helpdesk ticket system, ideally BMC Track-It!
- Install and configure Visual Basic apps, where necessary, including some custom apps
- Knowledge of GMIT Infrastructure including Software and Architecture
- Deep knowledge of Windows operating systems (XP, 7, 8), MS Office Suite, and MacOS
7
Responsibilities For Senior PC Support Technician Resume
- Record all customer contacts, questions, and problems in the ticketing system
- Basic understanding of Microsoft network concepts and principles
- Assists employees with the installation, configuration, and ongoing usability of computers, peripheral equipment, and software
- Works with vendor support contacts to resolve technical problems with computing equipment and software
- Identifies causative factors and develops corrective actions
- Maintain an adequate spare parts inventory of systems, subsystems, and component parts used in repair work
- Train end users in use of equipment and software
- Support the installation of a CAD software upgrade
8
Responsibilities For Temporary PC Support Technician Resume
- CompTIA Security+ CE and MS Windows 10 Certification (Exam 70-697) required
- Provide 2nd and 3rd level support via phone and desk-side visits to help resolve escalated issues
- Create and/or present clear and concise written and verbal instruction to end users of all levels throughout the organization
- Interact with other support groups within the organization to resolve cross team technical issues as well as participate in cross team projects
- Configure, install, and support PC hardware, software, LaserJet printers, Zebra label printers, and mobile devices in a large-scale network
- Participate in hardware and software projects, implementations, and or upgrades
- Provides PC end-user support
- Participates in the resolution of chronic problems and/or other technical projects as assigned
9
Responsibilities For Lead PC Support Technician Resume
- Install, maintain and repair desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, work station on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe)
- Partner with the Desk Side Multimedia Technician in providing first line support for conference rooms including conducting room rounding and providing daily support
- Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner
- Participate in On-Call rotation as assigned by management, complying with the departmental on call policy. Participate in after-hours support activities as required
- Accurately document tickets for instances of hardware failure, repair, installation, and removal. Partner with Service Desk to transfer knowledge to Tier one for improved First Contact Resolution
- Provide on premise support for all Nemours locations as assigned. Perform equipment relocation as needed
- Adhere to Asset management processes to insure accurate recording of company resources from receipt, to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy
- Maintain strong expert level knowledge & understanding of current operating systems, network, printing, including an understanding of clinical workflows and how hardware interacts with systems
10
Responsibilities For PC Support Technician, IT Resume
- Install and configure approved hardware and software
- Maintain inventory of hardware and log of support calls in the company’s help desk management system
- Provide support for Telecommunications and mobile devices (e.g., conference calling, video conferencing & web-based conferencing; conference phones, audio visual equipment, and Microsoft Lync)
- Experience: 1+ years of relevant experience in companies of comparable size and organizational complexity
- Technical knowledge of data network systems
- Maintain an international standard desktop and laptop software image/configuration, evaluating and tracking changes to the configuration in compliance with audit requirements. Assist with gathering new requirements and the implementation of identified upgrades
- Image and deploy desktop and laptop hardware. Coordinate desktop, laptop, and printer maintenance and repair
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