Technician Support Resume Sample
Christ Wiegand
11193 Quigley Tunnel,
San Francisco,
CA
+1 (555) 263 7889
Work Experience
IT Technician Support Specialist
09/2016
-
PRESENT
Philadelphia, PA
- Install and configure Windows and Mac systems
- Implement hardware/software requests & lease swaps (Work Order tickets) in a timely manner
- Manage assigned queues for Work Order tickets
- Transfer user settings and files
- Upgrade systems to current OS from prior versions
- Troubleshoot boot process
- Configure TCP/IP addressing and name resolution
- Configure the desktop environment
- Evaluate demo systems for compatibility with KI enterprise
Operations Support Technician
02/2011
-
05/2016
San Francisco, CA
- Monitor all support center ticket queues; open, resolve or reassign tickets appropriately
- Answer incoming telephone calls and monitor group email while providing immediate solutions whenever possible
- Logs all incidents and user contact in a problem tracking system
- Place service calls to outside vendors; monitor and track the call until the issue is resolved
- Follow-up with users to make sure their problem/request was resolved
- Research, resolve and respond to incoming questions in a timely manner
- Keeps management and users updated with changes in the status of key systems
Systems Technician Support Intern
05/2005
-
12/2010
San Francisco, CA
- Update BIOS configurations
- Install and configure device drivers
- Manage and configure network and local printers
- Configure and troubleshoot computer settings for wireless networks
- Magic Support and Administration
- Provides second level support to the users of Sprout’s computer systems and related equipment located at our retail stores, corporate office, distribution centers and remote user locations
- Interprets, evaluates and resolves complex problems reported to the help desk regarding various hardware, software, store systems and corporate systems
- Using defined escalation procedures, logs calls and escalates problems as appropriate to tier 3 support
Education
University of Wisconsin-Richland
2000 - 2004
Engineer's Degree in Computer Science
Professional Skills
- Mechanical skills, troubleshooting skills
- Demonstrate strong customer focus skills
- Strong computer (Windows environment) skills
- Strong Video Conference and Presentation Support Skills, preferably Polycom and Lync 2013
- Photoshop experience and skills with Microsoft Office packages
- Demonstrate quality, compliance and customer satisfaction skills
- Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows XP, Windows 7, Windows Server.C++
How to write Technician Support Resume
Technician Support role is responsible for windows, computer, word, mechanical, software, microsoft, transportation, troubleshooting, wireless, telecommunications.
To write great resume for technician support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technician Support Resume
The section contact information is important in your technician support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technician Support Resume
The section work experience is an essential part of your technician support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technician support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technician support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technician Support resume experience can include:
- Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows PC, Windows Server
- Experience in larger data center operations, with experience in a 24x7x365 service delivery model supporting mission-critical business operations
- Effectively communicate and interact with varying levels of the GE and Customer Organizations
- Manage time effectively and adhere to attendance guidelines and complete work tasks in a timely manner
- Communication skills and the ability to rapidly record information verbatim are important
- Working experience with Windows Operating Systems and Microsoft related software products required
Education on a Technician Support Resume
Make sure to make education a priority on your technician support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technician support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technician Support Resume
When listing skills on your technician support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technician support skills:
- Excellent communication, time management and prioritisation skills
- Good organization skills (both for self as well as for others)
- Solid written and oral communication skills and is extremely disciplined, thorough and detail- oriented
- Effectively use/operate a PC and standard business applications such as Microsoft Outlook, Word, Excel and PowerPoint required
- Skilled in providing World Class service and effective listening
- Central service processing experience or experience in a health care setting
List of Typical Experience For a Technician Support Resume
1
Experience For Operations Support Technician Resume
- Uses excellent verbal and written communications to demonstrate a customer-focused attitude when dealing with customers
- Ensure all equipment is operating in good order and kept in calibration according to the required schedule,
- Has some experience in operating basic types of equipment
- Strong ability to work with independently as well as part of a team
- Experience with a CompTIA A+, CTS, CTS-D, or comparable certification
2
Experience For Support Center Technician Resume
- Seeking an Engineering Technician II that has knowledge of piping, pumps and valves and Non-Destructive Inspections (NDI)
- Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals
- Assists the Support Center Supervisor with asset tagging and tracking as needed
- Stays informed and current with all procedures for systems and equipment, ensuring documentation is up-to-date and accurate
- Deep system knowledge of Linux, and provisioning automation
- Re-work pre-existing code and debug/reverse engineer codes and scripts
- Comfortable working individually as well as in small and large groups on a regular basis
- Phone Support for Operating Rooms
3
Experience For Support Desk Technician Resume
- Availability to work flexible shift patterns as required, including nights, weekends and holidays
- Capable of obtaining a Common Access Card
- Understand basic engineering terminology
- College courses in engineering, mathematics, or science highly desirable
- Participation in 7x24 rotating support schedule is required and travel up to 25%
- Maintain accuracy and relevancy of knowledge management database by making frequent updates and new submissions
- Develops an understanding of critical business systems and processes and the adverse business impact if these systems and processes are not available
4
Experience For Corporate Support Technician Resume
- Uses the IT Service Management ticketing system to open and track requests, incidents and problems
- Provide customers with guidance in using security request system and provide the status of current requests
- Issues with the application portal and networking backbone
- Stays abreast of latest technology through company sponsored classes and attending various trade schools
- Receives guidance and training from Operations Technical Support Analyst and strives to improve technical expertise through work related situations
- Field incoming help requests from users via telephone, e-mail and in person in a courteous manner
- Use diagnostic utilities to aid in troubleshooting
- Setup, maintain, and troubleshoot audiovisual and multimedia equipment in conference rooms and meeting spaces
- Perform imaging process of computers and notebooks
5
Experience For On Wing Support Technician Resume
- Responsible for documentation of Musket IT processes and procedures as related to training and knowledge base administration
- Quality control testing of all raw materials, in process samples, finished products and returns
- Practical understanding of laboratory equipment
- A flexible approach to working and ability to work with others to achieve objectives
- Develops an understanding of critical business systems / processes and the adverse business impact if these systems / processes are not available
- Provide customers with guidance in using security request system and provide status of current requests
- Setup, and troubleshoot audiovisual and multimedia equipment in conference rooms and meeting spaces
- Assist with implementing plant improvements and expansions
6
Experience For IT Technician Support Specialist Resume
- Performing Engine Changes
- Receive and respond to escalated incidents regarding technology problems
- Technical training to Walmart personnel
- Executive reports with trends, graphs and suggestions to Walmart monitoring department
- Provide afterhours technical service, nights, weekends, and holidays through a rotating on-call basis as directed by the Supervisor
- Performing Boroscope inspections
7
Experience For Technician Support Operative Resume
- Create reports based on the findings observed during inspections
- Technical training to external personnel
- Executive reports with trends, graphs and suggestions to our client monitoring department
- Recommends procedures and improvements regarding Bell Media’s facilities
- A willingness to undertake further training a and development
- Microsoft Office troubleshooting, all versions
8
Experience For Surgical Support Technician Resume
- Trains and performs as backup for confirmations and planning, as well as backup for local procurement when Planner is not available
- Knowledge of subnets, VPN, VLANs segmentation, routing, WiFis, APs, etc
- Prides assistance to various projects
- Partners with team to drive Safety, Product Excellence and Productivity goals to Tesla’s standard
- Comfortable with revision control systems such as VCS (GIT & SVN), Phabricator
9
Experience For Lead Support Technician Resume
- Strong knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
- Experience installing and configuring computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting
- Independently plan and organize work, manage priorities, and utilize available resources to complete quality work within time constraints
- Systems administration or history of highly technical engagements
- Happy to travel and attend events globally as needed
- Credit Bureau reports and disputes
10
Experience For Circulatory Support Technician Resume
- Constantly keeps informed of and focused on the needs of customers
- Have flexibility to travel to job sites with very little notice
- Case Cart and Supplies
- Pick and deliver case carts, put away supplies
- Understand and follow appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures
- Apprenticeship at an EASA Part 145 maintenance organization or FAA A&P license
List of Typical Skills For a Technician Support Resume
1
Skills For Operations Support Technician Resume
- Experience in large support operations, with experience in a 24x7x365 service delivery model supporting mission-critical business operations
- Effectively troubleshoot hardware (PC, laptops, printers, tablets and smartphones), software and system problems required
- Effectively present information and respond to questions from groups of senior managers, peers and subordinates
- Act as a knowledge and skills multiplicator
- Proven capability of troubleshooting \ problem solving in a technical environment
- Demonstrable experience of providing services within a high quality, highly regulated and customer facing environment
- Experience with cash handling and banking
2
Skills For Support Center Technician Resume
- Able to manage competing demands, prioritize work & keep stakeholders informed
- Demonstrates a customer-focused approach to resolving IS issues and determined to provide quality service for the business client
- Perform on-site installation and follow-on testing of equipment to verify system functionally prior to start of field exercises
- Experience working with incident and problem management systems required
- Related experience demonstrating mechanical aptitude
- Experience in building operation and maintenance and the ability to work in a fast paced environment is required
- Skilled in the use of hardware and disposable devices used by perfusionists during cardiovascular perfusion
- Experience working in a hospital environment required
3
Skills For Support Desk Technician Resume
- To be able to demonstrate empathy and understanding
- Demonstrable experience automating routine tasks to gain efficiencies
- Experience working in a team-oriented, collaboration environment
- Strong understanding of timelines, milestones, and deliverable due dates
- Form effective relationships with remote NBBJ IT team members
- Provide excellent IT support to all customers, predominantly around Windows 7 & 8, OSX, iPhone, Microsoft Office2013 and Office 365
- Demonstrate ability to take initiative and be positive
4
Skills For Corporate Support Technician Resume
- Manual dexterity sufficient to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
- Level II NDT (FPI, Ultra Sound) experience
- Operate overhead cranes to move equipment
- Organize, and prioritize work
- Manage several activities/projects at once, to organize and prioritize work, and to meet deadlines
- One year of hospital experience
- Two years’ experience in a similar position in healthcare
- Develop strong and trusting relationships with the business and international counterparts at many levels of the organization
5
Skills For On Wing Support Technician Resume
- One - three (1-3) years’ experience in a similar position in healthcare
- BS, BEng or BA in technical field or commensurate experience
- Uses best judgment to set Incident priority and invoke problem escalation procedures to coordinate recovery
- Experience in end-user support with the Microsoft Windows environment
- Technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows platform and Microsoft Office applications
- Gather, consolidate, and report Enterprise Reliability, Maintainability, and Availability (RMA) data
- MS Certification A+ and or 1-2 year’s related experience with basic computer hardware
- MS Certification A+ and or 1-2 year's related experience with basic computer hardware
- Experience with enterprise backup solutions; Legato, Symantec, EMC Networker or equivalent
6
Skills For IT Technician Support Specialist Resume
- Previous AWCS experience
- Operating forklifts, torque wrenches, pneumatic tools, electric hand tools, painting, pull wrenches, banding, pressure washer
- Setting up, providing logistics and supporting Videoconferences and Webinar sessions
- Reading shop routers and following detailed router instructions
- Working knowledge of Active Directory required
7
Skills For Technician Support Operative Resume
- Utilizing network related protocols and services as well as LAN/WAN implementation and
- Providing assistance with large scale system and architecture implementation and operational
- Programming and set point configuration and changes per Walmart requirements
- Programming and set point configuration and changes per requirements
- Supporting a large scale full motion video architecture and proactively responding to and fixing
- Providing internal and external customers with responsive, concise and accurate status or service
8
Skills For Surgical Support Technician Resume
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, telephones, implementing file backups,
- Provides basic IT support on site such as hooking up computers, changing out switches etc. Work with remote IT support for trouble shooting issues
- Mid-level proficiency and understanding of scripting and programming languages such as Python, Bash, Ruby
- Comfortable engaging and collaborating with Production Engineering teams across multiple locations
- Open to flexible working hours including nights, weekends, and overtime as needed
- Apply intermediate technical knowledge to aid in solving complex problems by interpreting technical manuals or other documentation
- Intermediate knowledge and support/trouble shooting ability for computer hardware, desktop operating systems, and software
- Manages multiple demands in a rapidly changing and challenging environment and take appropriate actions in emergent situations
- Provide furnishings and other needs to facilitate special functions, including the set-up and breakdown of meeting rooms
9
Skills For Lead Support Technician Resume
- Multi-tasking - To be able to adapt your approach to ensure that changing daily demands are met
- Display proficiency in all aspects of networking configuration and troubleshooting
- Provide startup, punch-down, commissioning, training, or service as directed by the Supervisor
- Maintain visible presence with Walmart’s Mohawk building; ready to assist Building Performance with any Emerson related issues
- Complete new hire processing by entering staff member information into all software programs based on job description
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful attempts to resolve the issue
- Receive and respond to incoming calls, e-mails, personal requests, etc. regarding technology problems
- Manually enter information in the ticketing system and manage tickets according to the incident management guidelines for the team
10
Skills For Circulatory Support Technician Resume
- Assist with conducting and maintaining parts inventory
- Functional understanding of network topologies and employed technologies is required
- Incentive program in place to achieve significant pay increases based on completion of key training milestones
- Valve repair consist of disassemble, clean and inspect, assemble, troubleshoot, test, and shipping
- Fit, align, adjust and calibrate parts and mechanisms to meet tolerances and operating requirements
- Apply grease, lubricants, paints and coatings as necessary during and after assembly operations
- Knowledge of safe driving practices
- Completes monthly checks of fire extinguishers, forklift logs, crane logs, emergency lighting, etc
- Performs data collection and data entry such as “production by associate by cell by hour” and time and tooling studies
List of Typical Responsibilities For a Technician Support Resume
1
Responsibilities For Operations Support Technician Resume
- Provides basic to intermediate technical software and hardware phone support for Avery Dennison customers and VAR’s. Uses judgment and decision making in escalating calls to the appropriate Field Technician or Product Support Manager. Has the authority to replace out-of-the-box-failure products
- Provides intermediate technical software and hardware phone support to field Service personnel. Uses judgment and decision making skills in escalating issues to the appropriate Product Support Manager
- Perform assessment of Ship’s Structure (Superstructure/Shell/Mast/Frames/Underwater/Main spaces), Tanks and Voids, arrangements, weight and stability, preservation and corrosion control, welding, material analysis, sonar domes, and heavy weather mooring arrangements and calculations
- Five (5) years experience within last 10 years: 600 PSI or 1200 PSI steam propulsion, diesel propulsion or gas turbine propulsion and auxiliary equipment at a level equivalent to the qualification of an engineering officer of the watch
- Prioritize and schedule resolution. Escalate problems (when required) to the appropriately experienced technician, analyst, developer or administrator
- Experience in technical or plant based position with a good knowledge of organic chemistry
2
Responsibilities For Support Center Technician Resume
- Experience in the assessment, repair, and maintenance of structure and coating systems on US Naval ships
- Experience with Desktop systems and Windows current operating systems
- Experience with desktop systems, including Windows XP
- Current (within two (2) years) hands-on experience with this equipment
- Demonstrate required knowledge of OWS DXB Quality Procedures, as well as EASA/FAA/GCAA Part 145 requirements and procedures
- Lift up to 75 pounds in an emergency and practice excellent body mechanics
- Basic Life Support (BLS) certification prior to employment or within one month of employment
- GE90, CFM, LEAP, CF6, CF34, and GEnx repair and overhaul experience
- Entry-level computer experience in Word, Excel, the Internet and e-mail necessary
3
Responsibilities For Support Desk Technician Resume
- Working within a Team environment, repairing Aircraft Engines either within the shop environment, at a customer’s facility or at an Airport Location
- Perform preventive maintenance, including checking and cleaning of workstations, printers and peripherals. (5%)
- Have knowledge about sheet-metal, preservation, nonskid, materials, insulation, piping and welding on Navy Ships
- Create initial tracking work orders, document corrective action for problem resolution, use workflow tools and practices to achieve first call resolution (10%)
- Maintain & monitor lighting system and access key cards for facility
- Plan office space and layouts for cubicles and moves within ResMed building
4
Responsibilities For Corporate Support Technician Resume
- Provide technical support for public areas, including computer kiosks, printers, LCDs, phones
- Video-recording/setup for class sessions and conferences as needed
- Perform hands-on preventive and corrective maintenance on components and sub-components using hand tools and/or test equipment
- (1) NACE Level III, (1) NACE Level II, (1) NBPI
- Familiarity with the Joint Fleet Maintenance Manual and NAVSEA Standard Items
- Comply with the Company’s standard terms and conditions and ensure all work is carried out within the limitation of the Health and Safety Regulations
- Identifies, diagnoses, and resolves Level One problems for users of the organizational network, including computer hardware and software, desk phones, mobile devices, copiers, printers, and receipt printers
- Provides one-on-one end-user problem resolution over the phone for approved hardware and software
- Assists the Asset Allocation Team in the delivery, set up, and configuration of end-user PC desktop hardware, software, and peripherals
5
Responsibilities For On Wing Support Technician Resume
- Diagnoses and resolves end-user printer, copier, PC hardware, software, phone, mobile device, email, Internet, remote access, and LAN access problems
- Administers password resets for Active Directory, Voicemail, mobile devices, and approved organizational software and applications
- Participates in after hours support
- Provides first level hardware, network, and software support for Team Members located at our retail stores, corporate office, distribution centers, and remote user locations. This includes but is not limited to
- Intermediate level knowledge of basic Audio Visual equipment
- Qualified to perform equipment load test inspections, liquid penetrant inspections, magnetic particle inspections and visual inspections
- Able to assist in the development and follow developed procedures, safe plans of actions
6
Responsibilities For IT Technician Support Specialist Resume
- Takes ownership for and follows through on full scope of work tasks and projects, approaches work with a "can-do" attitude and a sense of commitment to both team and customer objectives
- Being able to work to tight deadlines on Quick Turn Engine repairs which could involve the replacement of Modules, Top Case Repairs Borescope/Boreblending and Service Bulletin implementation
- Provide onsite and remote engineering and support for all eDiscovery Data Center services, including managing the servers, storage, systems monitoring, replication & backup, as well as the specialized software applications for the EDC/IMS business unit
- Maintain integrity of the servers, applications and databases upon which the ETS business unit relies on for uninterrupted business operations
- Design, configure, build, and maintain computer servers and ETS specific software applications and services
- Analyze server and application architecture and configurations, as well as the SAN/Storage solution, and reconfigure systems and data for optimal performance
- Run and monitor performance queries; design and implement testing routines to identify and resolve (de-bug) conflicts and potential operating malfunctions, using the ETS enterprise monitoring solution and other utilities
7
Responsibilities For Technician Support Operative Resume
- Troubleshoot and resolve malfunctions with ETS systems, operating platform/database interfaces, servers, configurations, and related equipment; escalate to other technology support resources as needed
- Schedule, communicate, perform, and monitor regular and ad-hoc systems maintenance activities within the defined policies and processes
- Confer with ETS Service Delivery Manager and AlixPartners IT resources to identify business unit needs, as well as with consultants and vendors regarding systems maintenance and upgrades / enhancements
- Answer telephone inquiries concerning company products and designated third party products in a professional and courteous manner
- Update call-tracking system in place, with required information
8
Responsibilities For Surgical Support Technician Resume
- Maintain proficiency in all products, functions and services that company offers. This includes installation, programming, and equipment protocol
- Provide after hours technical service, nights, weekends, and holidays through a rotating on-call basis as directed by the Supervisor
- Maintain proficiency in all products and services that company offers. This includes installation, programming, and equipment protocol
- Estimate time and resources needed for projects and participate in the development of project schedules
- Administer systems security and assign appropriate access privileges to end-users
9
Responsibilities For Lead Support Technician Resume
- Participate in the creation (or modification) of documentation activities related to system design, configuration, operation, and support policies and procedures
- Perform, organize, and streamline operational tasks to reduce the potential for errors
- Address business and customer issues promptly and accurately
- Maintain visible presence; ready to assist system Performance with any Emerson related issues
- Provide support to the Tier I teams and be point of contact for all escalations
- Complete necessary paperwork as directed by the Supervisor
- Suggest improvements and ideas for Technical Support Center
10
Responsibilities For Circulatory Support Technician Resume
- Project image of quality service to customers
- Assist others, communicate, and participate as part of a team
- Maintain professional appearance, attitude, and behavior at all times
- Troubleshoots desktop systems and network issues in a diverse environment
- Provide superior customer service in handling customer inquiries, problems and complaints, as well as processing all customer inquiries in a timely and efficient manner
- Creates and maintains documentation on technical procedures within a technical knowledge-based application
- Provides 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues
- Provides Application How To Support for popular PC applications (examples: Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, Internet Browsers, iOS / Android / etc.)
- Troubleshoots problems using desktop remote control products where possible and thoroughly documents all services provided
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