Pharmacy Operations Resume Sample
Paris Klein
7326 Ezra Courts,
New York,
NY
+1 (555) 204 0062
Work Experience
Pharmacy Operations Manager
09/2016
-
PRESENT
Philadelphia, PA
- Works with Clinical team to understand the customer’s product specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded
- Manage and coordinate the activities of the team to efficiently manage the output of assigned tasks. Monitor the performance of team members by means of reports and observation. Accountable for team conduct and productivity. Monitor individual team member’s attendance and reliability patterns. Administer performance improvement or corrective action plans when needed
- Participate in the development & execution of strategy for delivery of outpatient pharmaceutical care, srv & operations in NCAL, w/consistent implementation at the local &/or Reg’l level
- Directing Pharmacy Operations resources and overseeing accuracy and timeliness of deliverables to ensure contractual, compliance and cost of care requirements as well as Service Level Agreements are met
- Independently designing and conducting complex operational programs (e.g. addressing multiple, interconnected issues or elements) leveraging pharmacy knowledge to run program pilots and design system requirements
- Translating business needs into analytic questions, using SAS and SQL to access data and develop dashboards
- Presenting and articulating conclusions and recommendations to the leadership team
- Engaging cross-functionally across the organization to drive results and resolve issues encountered by the team, including the ability to assess and course-correct as necessary
Pharmacy Operations Supervisor
04/2013
-
06/2016
Dallas, TX
- Develop a ‘leadership bench’ from within organization – developing future Supervisors, Team Leads and Operations Managers
- Works with Pharmacist-In-Charge (PIC) to manage a quality review process
- This includes root cause analysis and coaching-feedback loops to the Tech and RPh Supervisors for accuracy issues on a daily, weekly, monthly basis
- Manage to financial budgets and labor forecasts
- Performs monthly / quarterly service and productivity variance analysis
- Moderate relational database query skills (e.g., Access)
- Operations knowledge and experience required – includes specific experience using data analytics and reporting as a means to manage Operational decision-making (staffing, demand planning, quality, etc)
- Demonstrate the following characteristics: driven, compassionate, and curious
Intern, Pharmacy Operations
05/2010
-
12/2012
Phoenix, AZ
- Using quantitative and statistical techniques to solve business problems
- Designing and implementing robust analytic and reporting solutions to support the identified needs
- Accessing data, constructing and manipulating large data sets to support planned analyses, using SAS, SQL and similar tools
- Constructing and delivering written reports of the analytic findings in a variety of formats (reports, PPT),including visualization of data and findings, formulate recommendations, and effectively presenting the results to non-analytic audiences
- Tailoring analytic solution to the specific client needs and constraints of delivery timelines
- Applying creativity in developing analytic solutions based on available data sources, and in representing analytic findings in reports, tools, and other media to support most effective translation and application of internal and external customers
- Excellent People leadership & communication skills
Education
West Coast University
2005 - 2009
Bachelor's Degree in Pharmacy
Professional Skills
- Superior leadership skills, interpersonal skills and oral/written communication skills
- Excellent verbal/written communication skills, including presentation skills
- Strong planning, prioritizing and execution skills as well as the ability to work independently to meet tight deadlines
- Strong leadership skills with demonstrated success in building effective, collaborative teams
- Strong attention to detail, outstanding organizational skills and ability to handle multiple priorities
- Demonstrated skills and experience in each of the areas of section I
- Excellent organizational and planning skills; attention to detail
How to write Pharmacy Operations Resume
Pharmacy Operations role is responsible for leadership, analytical, organizational, microsoft, organization, word, pharmacy, excel, software, design.
To write great resume for pharmacy operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Pharmacy Operations Resume
The section contact information is important in your pharmacy operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Pharmacy Operations Resume
The section work experience is an essential part of your pharmacy operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous pharmacy operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular pharmacy operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Pharmacy Operations resume experience can include:
- Possess strong analytical, technical, and decision making skills
- Prior supervisory experience and four years related experience in the health care field
- Sound decision making skills and critical thinking ability
- Good understanding of and experience with Community Pharmacy Residencies
- Pharmacy experience including 1 to 2 years of supervisory experience
- Exemplary coaching / motivational skills at both an individual and team level
Education on a Pharmacy Operations Resume
Make sure to make education a priority on your pharmacy operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your pharmacy operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Pharmacy Operations Resume
When listing skills on your pharmacy operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical pharmacy operations skills:
- Experience using word processing software where excellent keyboarding skills have been developed
- Strong analytical, problem solving and negotiating skills
- Excellent leadership, team building, organization, problem-solving, computer and oral/written communication skills
- Strong organizational, problem solving, communication, and interpersonal skills
- Demonstrated sound judgment, problem analysis and decision-making skills
- Excellent presentation skills both verbal and written and the ability to communicate with all levels of the organization
List of Typical Experience For a Pharmacy Operations Resume
1
Experience For Pharmacy Operations Manager Resume
- Detail oriented, organized, and strong analytical skills
- Effectively use project plans to focus work and ensure deadlines are met; including crafting and the execution of effective AOS engagement strategies
- Proficient EasyFill Pharmacy Retail Network (EPRN) skills
- Prior experience with Core Systems required (RXClaims, Macess, Healthrules, Siebel)
- Effectively communicate cross departmentally and across the organization with staff, peers & executive teams
- Experience with sterile compounding, automated dispensing cabinets
- As a key member of the selling team, actively participates in customer calls and leads discussions to validate the value of our Margin Suite offer
2
Experience For Pharmacy Operations Supervisor Resume
- Experience as a pharmacist in a hospital setting
- Experience in a home infusion pharmacy setting
- Three (3) years of relevant pharmacy operations experience required
- Microsoft office product experience-Access, Excel, Word, Outlook and PowerPoint
- Demonstrates knowledge of financial management, by planning, preparing and achieving annual budget goals
- Create solid business cases that determine the value and risks associated with new processes and refinement of current processes
- Rotating shifts, including evenings and weekends
3
Experience For Pharmacy Operations Analyst Resume
- Ensuring adequate stock levels of drugs and drug distribution records are maintained
- Optimizing Med Guide Program
- Managing a cost center
- Researching and providing timely responses to Help Desk tickets, emails and calls from store teams and field leadership
- Scheduling facility/equipment maintenance and servicing
- Scheduling all Pharmacy activities and issue a weekly work rota
- Hosting facility tours for visitors and contractors
- Lead and develop personnel including: establishing the staffing strategy, determining workload, delegating assignments, evaluating and managing performance
- Capable of taking call including weekends and assisting in all emergencies
4
Experience For Senior Manager, Specialty Pharmacy Operations Resume
- Manages, Directs, and actively participates in procurement, receiving, and billing functions (including ECHO and SMART)
- Coach, mentor, and inspire the team, improving performance and ensuring adequate organizational bench strength for proactive succession planning
- Assist in the training of staff across various ambulatory oncology settings, including Weinberg Outpatient Department (OPD), Viragh, and Green Spring
- Responsible for creating, modifying and enforcing SOP’s for front-end job functions
- Establishes and maintains long-term customer relationships, building trust and respect consistently meeting and exceeding expectations
5
Experience For Pharmacy Operations Coordinator Resume
- Develop prescription delivery services, including cold chain management and tracking plan for prescription renewals with current pharmacy software
- Timely processing, preparation, and dispensing of patient medication orders in accordance with current regulatory and practice standards
- Assists in integrating pharmaceutical services into the needs of the patients, nursing staff and medical staff
- Assist in training other Operations Specialists in determining their ability to function in the Pharmacy department
- Lead the initiative for staff development through the provision of continuing education endeavors and staff training for new functions
6
Experience For Supervisor of Specialty Pharmacy Operations Resume
- Assist in training other Operations Specialists in determining their ability to function in clean room area of the Pharmacy department
- Maintains operating expenses based on an annual operating budget
- Leader in the interviewing and hiring of all pharmacy employees
- Timely report-outs, including corrective strategies, to the Business Operations Manager of accuracy, efficiency, staffing and volume trends
- Supports Cigna's Diversity and Employee Engagement strategies by creating and maintaining an environment that motivates employees to achieve their potential
- Responsible for creating and generating reports/queries as necessary to meet departmental objectives
- Responsible for reviewing and evaluating Pharmacy Operations associate calls/postings against quality guidelines
7
Experience For Supervisor, Clinical Pharmacy Operations Resume
- Be responsible for training new hires and temporary associates in a classroom setting
- Plans and implements strategies leading to the achievement of targeted outcomes and goals and assists in developing short range plans for the department
- Make technician hiring and firing recommendations
- Pharmacy Technician training, including regular competency assessments
- Assist in identifying and assessing risks, benefits of medication use process changes
- Apply an assigned technique for critical thinking in a decision-making process
8
Experience For Regional Director Outpatient Pharmacy Operations Resume
- Oversees the team’s annual goal setting process, performance evaluations and performance improvement plans
- Develop a detailed understanding of industry standards for electronic prescription transmission, workflow and best practices
- Assist the organization in valuating new ePrescription solution elements within the new ePrescription standard framework
- Oversees the team`s annual goal setting process, performance evaluations and performance improvement plans
- Directly oversees and manages pharmacy supervisors. Provides support and consultation to them regarding operational and employee issues
- Monitors and evaluates existing service levels, systems, procedures and practices and makes appropriate changes or additions as required
- Support the management activities of our Medicare Part D plans extending from formulary and clinical program development, implementation
- Troubleshoots and resolves inquiries made by the field about various pharmacy-related questions within the systems (for example: SELS, Market Scheduling)
9
Experience For Med D Pharmacy Operations Analyst Resume
- Contribute to the maintenance of TJC and other regulatory required programs and documentation including preparation for accreditation surveys
- Conduct phone monitoring of PA specialists and provide constructive feedback based on observations
- Drives consistent and predictable results through discipline use of metric-based, data driven principles and capacity planning tools
- Forecasts for appropriate staffing levels to support business functions
- Manages key daily Operational metrics, including Accuracy, and Turnaround Times
- Cultivates customer-centric environment that anticipates and proactively responds to a changing environment
10
Experience For Senior Director Strategy & Business Planning Pharmacy Operations Resume
- Oversee and coordinate with Finance on all invoicing for vendors
- Oversee and instruct other associates in the pharmacy regarding day-to-day activities
- Act as the primary point of contact for associates in resolving Pharmacy related inquiries
- Evolution of Retail Compounding
- Resolve field and store Workforce Management scheduling inquiries within 48 hours
- Be the point person for field questions and issue reporting
- Develop, implement, and manage the technician staffing schedule
- Develop, implement, and manage technician staff continuing education program
List of Typical Skills For a Pharmacy Operations Resume
1
Skills For Pharmacy Operations Manager Resume
- Demonstrated ability to lead and mentor others effectively and productively
- Demonstrated ability to effectively function and lead others in a fast-paced work environment
- Experience of clinical pharmacy management experience including drug use review activities, operational oversight and/or member engagement
- Effectively utilize staff within staffing guidelines and budgetary constraints
- Work cooperatively and effectively with health-system and pharmacy staff
- Maintains current pharmacist licensure. Completes all competence/skills assessment requirements
- Proficient computer skills such as Microsoft Outlook, Excel, Powerpoint, and Word
2
Skills For Pharmacy Operations Supervisor Resume
- Proficient with MS Office applications, with intermediate to advanced technical skills in Excel to manage metrics and dashboards, required
- Works effectively in complex and diverse situations where ambiguity is the norm
- Proficient skills in Microsoft Word, Excel, PowerPoint and Outlook
- Experience of clinical pharmacy management experience including drug use review activities, operational oversight and/or memberengagement
- Training and or experience in providing pharmaceutical care to patients of all age groups
- Experience in providing training and managing on-line training tools, process and documentation
3
Skills For Pharmacy Operations Analyst Resume
- Demonstrates proficiency in required operating systems (i.e. Meditech, MedCom, Automated Dispensing Machines, Clinical Pharmacology, Microsoft Office, etc.)
- Develops strong partnerships with cross-enterprise partners in Pharmacy Operations by coordinating efforts to achieve goals and leveraging best practices
- Experience leading a team towards the attainment of exceptional performance results and motivating through use of inspirational team development practices
- Experience leading a team through Problem Solving / Conflict Resolution efforts
- Workforce management experience (staffing projections, schedule forecasting)
- Strong understanding of pharmacy operations and issues relating to clinical services in community pharmacy practice
4
Skills For Senior Manager, Specialty Pharmacy Operations Resume
- Recognize, clarifies, and prioritizes concerns regarding pharmacy operations
- Mail Order Pharmacy or Manufacturing Experience required
- Current and active Virginia Pharmacist license in good standing (or ability to obtain) required
- Advanced skill with Pharmacy claims processing applications and systems, required
- Experience with defect or issue tracking applications
- Experience working in a hospital pharmacy department
- Experience with and a working knowledge of MS Office (Word, Excel, Access, Outlook and PowerPoint) and Visio
- Job-related experience in the inpatient care setting is desirable
- Pharmacy experience in retail, mail order or PBM setting
5
Skills For Pharmacy Operations Coordinator Resume
- People leadership experience in an operations setting
- Experience leading a team through Change Management and / or Process Improvement initiatives
- Demonstrate a clear understanding of company and client confidentiality
- Direct people management experience managing a virtual team of Exempt level employees required
- Operate in a virtual working environment required
- Experience leading teams in fast paced, high profile problem resolution environment required
- Work requires thorough knowledge of general office procedures and a good understanding of technical specialty area
- Develop budgets, plan and execute projects in an environment of rapidly changing priorities
6
Skills For Supervisor of Specialty Pharmacy Operations Resume
- Operate machine, tools, and work-aids of the department
- Set priorities, make critical decisions and respond quickly to emergency requests
- Performance demonstrates efforts to improve patient satisfaction, lower costs, improve quality and promote safety
- Prioritize, meet deadlines and focus on accuracy
- Thorough knowledge of and experience supervising in a USP Chapters 795,797, 800 compliant setting
- Experience in a health care system
- Proven ability to function in a matrix environment
7
Skills For Supervisor, Clinical Pharmacy Operations Resume
- Demonstrated ability to document and review business/data requirements to articulate a need for change
- Completion of an ASHP accredited residency program or equivalent experience
- Hospital experience with responsibility for the supervision of pharmacy personnel
- Valid Oregon Pharmacist license
- Oncology experience and/or Oncology board certification
- Pharmacist experience
- Experience collaborating with outside vendors, including negotiating contracts, prices, resolving service issues and reconciling differences
- Experience in a Health Care setting
8
Skills For Regional Director Outpatient Pharmacy Operations Resume
- Experience and thorough understanding of patient care systems (i.e., ScriptMed, etc.)
- Demonstrated ability to develop and implement business metrics to assess and continuously improve organizational performance
- Prioritize work and lead others to comply with facility medication turn-around time policy and procedure
- Travel more than 75% of time (day travel). Valid driver's license
- Maintains effective communication with customers, co-workers and team members
9
Skills For Med D Pharmacy Operations Analyst Resume
- Maintains effective communication with the clinical coordinator
- Direct, coach and develop a team of up to 20 Prior Authorization Specialists
- Deliver performance reviews in conjunction with the Prior Auth Manager
- Identifies opportunities for further operational effectiveness and improved customer service through all functions
- Clinical pharmacy care and experience
- Experience with Microsoft Excel (use of functions in Excel such as vlookup, sum, countif, etc.), Microsoft Access, AS 400 and / or Rx Claims system
10
Skills For Senior Director Strategy & Business Planning Pharmacy Operations Resume
- Pharmacist-In-Charge experience is desirable
- Experience with automation/technology, human resources management, project management and Epic electronic health record is highly desirable
- Customer Relations and / or Clinical Call Center experience
- Presentation / facilitation experience with all levels across an organization
- Three years of experience as a Pharmacy Technician or Pharmacy Operations Specialist is required
List of Typical Responsibilities For a Pharmacy Operations Resume
1
Responsibilities For Pharmacy Operations Manager Resume
- Assist with Pharmacy Initiatives, including retro-billing tracking, reconciliation of inventory and transactions, communication with the Network Pharmacies on issues that need to be resolved, assist in the creation (and update of) SOP’s and Process flows
- Excellent customer service, communication, mathematics, time management and computer skills are required
- Good communication skills, discretion, tact, courtesy and ability to work with people
- Solid analytic skills with ability to understand and interpret data
- Effectively participate on interdepartmental teams and committees
2
Responsibilities For Pharmacy Operations Supervisor Resume
- Detail oriented, with proven ability to prioritize multiple tasks and adjust work to meet service standards
- Evaluate appropriate staffing levels based on patient volumes and recommend the most effective model for existing and/or additional staff needs
- Management experience in a fast-paced prescription processing environment
- A proven track record of problem solving and project management
- Provide feedback to the needs of the department and other associates in a respectful and effective manner consistent with UPMC values
- Experience with performance or oversight of Pharmacy claim analysis and quality practices
3
Responsibilities For Pharmacy Operations Analyst Resume
- Relevant management experience to understand, design and implement relations with KOL’s
- Demonstrated competency in all areas of the Ambulatory Clinic
- Knowledge of Call Center industry through work experience and as obtained through related courses
- Demonstrated expertise in use of Microsoft Office suite of products, PCs and other software programs
- Hospital pharmacy experience required; preferably within area of focus
- Strong interested in inpatient care operations
- Recent inpatient hospital staff pharmacist experience (or equivalent)
- Technical or operational experience required
- Demonstrated ability to interpret and translate technical and/or complex concepts into information meaningful to project team members and/or business personnel
4
Responsibilities For Senior Manager, Specialty Pharmacy Operations Resume
- Exercise sound professional judgement, set priorities, make critical decisions, and respond quickly to emergency requests
- Experience in claims, customer service or managed care pharmacy required
- Experience in a leadership/supervisory capacity required
- Experience in Pharmacy operations, systems, technology, and personnel management
- Experience in managed care pharmacy and/or pharmacy benefit management (PBM)
- Understanding of healthcare, PBM and pharmaceutical industries required
- Tracking all pill counting machine purchases and submitting monthly invoices for payment
- Responsible for checking all internal monitoring equipment, auditing daily logs and verifying everything is followed per SOP
5
Responsibilities For Pharmacy Operations Coordinator Resume
- Assists in interviewing, hiring, training, and evaluating employees
- Responsible for hiring, training, coaching and monitoring performance of departmental personnel
- Overall responsibility for the Pharmacy Facility including the routine cleaning and environmental monitoring procedures
- Oversees the procurement of drugs, supplies and equipment used in preparing and administering drugs
- Documentation and editing of standard operating procedures
- On the job or formal training in human resources, marketing, and business management
6
Responsibilities For Supervisor of Specialty Pharmacy Operations Resume
- Considers account profitability when making decisions and performing daily tasks
- Analyze quality and performance reports for trends, make process improvements, provide coaching or retraining where needed
- Fosters a team environment by providing orientation and training to new team members
- Collaborates as needed in supporting the Sales team as clinical pharmacy Subject Matter Expert
- Oversee and instruct other associates in the DESIGNATED area regarding day-to-day activities
- Oversee and instruct other associates in the clean room area regarding day-to-day activities
7
Responsibilities For Supervisor, Clinical Pharmacy Operations Resume
- Assists and plans the orientation and training of employees
- Assists and coordinates development of all policies and procedures and ensures they are being followed by pharmacy staff (i.e. Non-formulary medications)
- Ensures that all packaging equipment and automation is properly maintained
- Conduct orientation training program for new technician employees
- Reports regularly to Director of Pharmacy on matters relating to the supervision of the technician staff
- Assists with related department budget preparation and reporting
- Responsible for attending internal meetings related to the assigned vendors
- Responsible for monitoring budgets for operational related cost centers
8
Responsibilities For Regional Director Outpatient Pharmacy Operations Resume
- Engage the retail ePrescribing network provider to understand and facilitate completion of certification requirements
- Position requires occasional travel to other KPMCP and non-KPMCP locations for meetings, training, etc
- Comprehend ACD statistical reporting and apply it to the operation of the department
- Maintain a high level of consistency while working with team members
- Evaluate staffing levels and form capacity plans based on efficiency and performance metrics required
9
Responsibilities For Med D Pharmacy Operations Analyst Resume
- Medical and Daycare Spending Accounts
- Working with PBM
- Monitor, coach and counsel supervisors on issues regarding the pharmacy staff, quality, productivity and overall work performance
- Ensure that the established procedures concerning quality assurance are followed
- Determine staffing requirements for the department
10
Responsibilities For Senior Director Strategy & Business Planning Pharmacy Operations Resume
- Responsible for the operating budget of the department
- Work with supervisors to ensure understanding and adherence to the budget process
- Demonstration of high contact with the public in a health care setting
- Professional, ethical, mature, caring manner and attitude
- Work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability
- Participates in delivering portfolios of solutions that meet Cardinal Health and customer goals
- Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where needed
- Pharmacist License or Arizona Board of Pharmacy Technician License or ability to obtain license within 1 year of starting position
- Remains aware of, and communicates, State and federal laws and regulations to staff, pertaining to the legal operation of the pharmacy’s front-end
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