Platform Support Engineer Resume Sample
Miller Jenkins
547 Elenor Centers,
Chicago,
IL
+1 (555) 458 8966
Work Experience
Senior Platform Support Engineer
01/2018
-
PRESENT
Philadelphia, PA
- South College Street, 13 Floor
- Active participation in our community with your unique experience
- Experience as a software engineer or developer and have a passion for helping partners and customers solve complex integration problems
- A passion to solve customer problems using your refined communication skills to coach and train customers on the platform
- Experience with enterprise integration tools that can be used to extend the team’s knowledge
- Motivated individuals who enjoy a fast paced work environment and understands that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency
- Having experience with any of the following would support your success with working with our platform
Platform Support Engineer
05/2014
-
11/2017
Philadelphia, PA
- SQL and XML technologies
- SOAP/REST and HTTP
- Java platform knowledge
- Application integration development or design experience
- Provide primary operational support for the CBB
- Provide primary integration support for onboarding of new clients to the CBB
- General middleware monitoring and maintenance
- Participate in analysis and design of future services and application integrations onto the CBB
Heroku Platform Support Engineer
08/2008
-
03/2014
New York, NY
- Clustering (Tight, Loose, Beowulf) experience highly desired
- Experience supporting packaged applications
- Hands-on experience administering JBoss Application Server with installation, support, analysis of logs and performance tuning
- Experience with shell scripting to automate tasks
- Experience and/or familiarity with other technologies, such as RESTful over HTTP
- Able to collaborate effectively and excel in a team environment
- Build, manage and support – highly available, secure and scalable - production infrastructure in company’s global data centres
- Evaluate new technologies and make recommendations to improve availability, reliability and performance of the systems supporting company’s external facing applications
Education
University of Kansas - Edwards Campus
2003 - 2008
Engineer's Degree in Computer Science
Professional Skills
- Act as the front line for incoming technical service requests, incidents and outages during core business hours for Clear Channel’s digital signage platform
- Work closely with infrastructure engineers on new display component provisioning and configurations. Provide assistance when required for upgrades and replacements of player PC’s and networking equipment
- Strong oral and written communications skills and ability to work as a team required
- Have proven experience with supporting open-source infrastructure as well as hardware and software troubleshooting
- General troubleshooting skills to solve issues (i.e. root cause of strange behaviours in systems and problem resolution)
- Powershell programming skills
- Proven experience of JAVA/J2EE Applications and Oracle middleware
How to write Platform Support Engineer Resume
Platform Support Engineer role is responsible for software, programming, insurance, digital, design, reporting, telephony, architecture, java, security.
To write great resume for platform support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Platform Support Engineer Resume
The section contact information is important in your platform support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Platform Support Engineer Resume
The section work experience is an essential part of your platform support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous platform support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular platform support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Platform Support Engineer resume experience can include:
- Manage customer expectations appropriately and be able to prioritize effectively
- Experience working with Source control (git) and within an ITIL framework
- For bug fixes and product changes, assist Product Managers on specifications, prioritization, user testing and early adopter programs
- Provides support for multiple levels of testing prior to release of new and upgraded infrastructure, products, and/or services
- Validate and debug implementations and follow through on issues until resolved
- Experience with RESTful APIs, FTP, SSO, SSL and web services and mobile devices
Education on a Platform Support Engineer Resume
Make sure to make education a priority on your platform support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your platform support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Platform Support Engineer Resume
When listing skills on your platform support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical platform support engineer skills:
- Define, design, recommend proactive and reactive solution that effectively return measurable results
- Have proven experience with Amazon Cloud (AWS)
- Have proven experience of Red Hat systems administration
- In depth knowledge and solid experience of JAVA/J2EE Applications
- Experience with cloud logging and monitoring solutions (e.g. ELK)
- Proven track record of solving complex technical problems with customers and engineering
List of Typical Experience For a Platform Support Engineer Resume
1
Experience For Senior Platform Support Engineer Resume
- Devise, implement and execute required Capacity Planning activities required to effectively and proactively manage capacity in relation to core platforms
- 4 – 6 years’ work experience
- Implementing bug fixes
- Maintain and monitor documentation ensuring that documentation remains current and up to date
- AWS Cloud Networking
- Extensive knowledge of java application servers
2
Experience For Platform Support Engineer Infrastructure Resume
- Work independently and in concert with the team and Service Providers to conduct day-to-day maintenance, administration of Tableau, TM1 and other platform(s)
- Install patches, upgrades, fixes; manage scheduled and unscheduled processes
- Work with offshore team to establish more robust procedures and runbooks for for L1 and L2 issues
- Identifies root causes of operational issues and resolves independently or with other members of the platform team
- Collaborate with organization to find solutions to system challenges, including to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery and migration strategies
- Provide advanced technical post-sales support and guidance
- Answer how-to and setup related questions escalated from Tier-2 Support Team
- Identify product enhancement opportunities based on support trends
- Analyze reported issues, production outages, production logs, and customer feedback to identify ways to enhance our product as well as make support processes more effective
3
Experience For Heroku Platform Support Engineer Resume
- Meet and communicate regularly with the Engineering teams, updating them on product needs from customer perspective, and align your understanding of the product vision
- Work very closely with, mentor, and train Tier-2 / Tier-1 support team members
- Act as a trusted advisor and be required to build relationships, exceed champion best working practices and identify areas for improvement with regards to Platform Support
- Proactively seek ways of improving procedures/processes associated with Platform Support with respect to reducing manual effort required, the potential for errors, increasing reliability and availability
- Support for underlying application infrastructure components that underpin core business applications for all environments (Development, Test, PreProduction, Stress Test and Production)
4
Experience For Data Platform Support Engineer Resume
- Proactive monitoring of applications and associated infrastructure using appropriate real time monitoring software. Adjust thresholds and create new alerts based on new functionality
- Devise, implement and execute daily/weekly/monthly checks to ensure a proactive support regime is in place that identifies any potential issues early and addresses prior to any significant impact
- Tuning of application infrastructure and working closely with Solution Delivery Areas to achieve maximum performance levels
- Run in depth investigations on new issues leading to resolution directly or providing relevant information and working closely with other areas to resolve
- Responsible for upgrading and patching of infrastructure components
- Provide technical assistance and advice to other parts of the department and the business as required
- Work to instil DevOps mentality and best practices throughout the development and support lifecycle
5
Experience For Symphony Platform Support Engineer Resume
- Provide support for escalated incidents during office hours and provide out-of-hours support as required to ensure high availability of mission critical systems
- Ensure clear communication and escalation of incidents to senior management as and when required
- Extensive use of WebLogic
- Being a member of the Technical Recovery Team to resolve severe incidents and escalation to Management followed with Post Incident Review of Work Process & Instructions
- Work afternoon (12pm-8pm) shift
6
Experience For Digital Platform Support Engineer Resume
- Monitor, manage, and optimize the Big Data applications on Cloud (AWS and Linux)
- Automate the deployment of new releases and to new environments
- Monitor the applications for failures and performance bottlenecks
- Manage multiple heterogeneous systems and applications
- Work closely with the COE PM’s to execute installation and configuration as per COE and GE IT standards
- Health Benefits! Medical, Dental, and Vision Health coverage
- We'll pay for your sports leagues!
7
Experience For Gsoa Platform Support Engineer Resume
- Be A SportsDog. Sportsmanship, Passion, Openness, Results, Team, Difference Maker, Grit
- Participate in one of our famous Partner appreciation events
- Be creative – when the answer is not obvious, or the path is blocked
- Implement security measures
- Manage business SLAs
- CMSDSearch Jobs US
List of Typical Skills For a Platform Support Engineer Resume
1
Skills For Senior Platform Support Engineer Resume
- Experience with some of the following: Puppet, Ruby, Jenkins
- Experience or exposure to additional coding tools such as Apex/Java/Oracle Forms
- Of experience supporting backend Infrastructure for large enterprise companies (OS, DB, Storage etc…)
- Experience operating Azure cloud
- Good working knowledge of relational databases – preferably Oracle
- UNIX shell scripting and ability to comfortably operate in a UNIX environment
- Experience with Batch Processing tools, preferably Tivoli Workload Scheduler (TWS)
2
Skills For Platform Support Engineer Infrastructure Resume
- Perform effective scoping of work, meets goals, collaborates, delegates or escalates to other team as appropriate with minimal oversight or assistances
- Experienced software engineer with a passion for helping partners and customers solve complex integration problems
- Experience working with Source control (git)
- Linux/Unix System/Windows/Storage Administration experience
- Recent experience with Azure
- SQL and PLSQL experience
- Experience in a relevant field
- Tableau server experience is ideal
- AWS or other cloud server management experience
3
Skills For Heroku Platform Support Engineer Resume
- Experience with enterprise integration tools that can be used to extend the teams knowledge
- Previous experience of WebLogic WLST
- Strong ability to find relevant information from various sources in order to deliver new projects and solve issues
- Analyzing & defining problems using Problem Management Tools for Root Cause Analysis and update entries to the Known Error Database
- Building customer facing tools and applications
- Building and maintaining support's internal tools
- Monitoring and troubleshooting tools
- Understanding of network processes and hardware
4
Skills For Data Platform Support Engineer Resume
- Providing feedback to our product teams
- Developing sample applications
- Updating documentation to help our customers better understand our platform
- Basic understanding of networking concepts such as Firewalls and Routing
- Cisco Catalyst core and access layer switches (including switching and routing)
- A number of cycling related offers including 10%-20% off at Halfords
- Proficiency in ticketing, bug reporting, and other support systems
5
Skills For Symphony Platform Support Engineer Resume
- Be the liaison for regular communication between various engineering teams and customer-facing teams on issues and product changes
- 35 hour working week – 9.00am – 5.00pm
- Administering Linux servers
- Work flex schedule, including late nights and weekends
- Cisco routers, firewalls, load balancing, remote access devices, intrusion prevention systems
- Cable presentation and patching
6
Skills For Digital Platform Support Engineer Resume
- Provide Point of escalation Contact for 2nd level application troubleshooting
- Support of micro-services (scalability, load balancing)
- Proficient in knowledge of basic UNIX shell and scripting
- Well versed with Implementation/Configuration and Troubleshooting unix/windows OS’s along with Database installation
- Responsible for documentation, communication, and monitoring
- Track bugs and escalate to Engineering for resolution
7
Skills For Gsoa Platform Support Engineer Resume
- Ensure troubleshooting guides, best practices and support knowledge base are up to date
- Become a subject matter expert across the platform’s applications and systems
- Wrote an object-Perl module to produce a daily report of entitlements and permissions configured in Appian (a workflow platform that supports the development of several layered applications)
- Led a Change Management review session with internal Auditors and do a deep-dive on selected change request samples to demonstrate how Git and Chef are used to manage production deployments
- Experience with automation tool Puppet
- Experience with DNS and DHCP technologies
8
Skills For UAT Platform Support Engineer Resume
- Experience with Back up technologies
- Microsoft SQL Server and Active Directory
- JSON / YAML familiarity
- Knowledge of TIA or insurance systems
- Exposure to Postgres or other relational databases
- Up to 25% discount for colleagues, your friends and family
9
Skills For Primavera COE Platform Support Engineer Resume
- Esure4u - (benefits platform)
- Discount from high street retailers
- Discount cinema tickets + loads more
- On rail travel with Southern
- Discount for single and return bus journey on certain routes
10
Skills For ESB Platform Support Engineer Resume
- In information technology
- Working with DBA’s, Linux SA’s and AD teams to resolve any environment issue during or after release installations. Raising and actively pursuing Enterprise Quality Centre issues and so on
- Network infrastructure design, configuration, implementation and support for large, multi-site PC/server/voice infrastructures
- Network connections to third parties. (Leased line, IPsec VPN)
- Network architecture for telephony support systems such as VoIP, Avaya
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