Processing Officer Resume Sample
Nathanael Luettgen
8872 Chadd Meadows,
Detroit,
MI
+1 (555) 914 6813
Work Experience
Senior Payments Processing Officer
11/2016
-
PRESENT
Dallas, TX
- Involved with handling all internal and external customer questions and queries
- Highly customer service oriented role; flexibility and commitment to success of the team required
- Time management and prioritization skills are critical
- Strong attention to detail and accuracy in review and processing of entries
- Remain calm and effective during high pressure situations; escalate to internal / external problem management stakeholders for resolution, and report status back to client and BNS partners on a timely basis
- Regular contact with internal CIBC employees, teams and departments (Branches) to obtain, provide and clarify information
- Occasional contact with external Third Party Agents and Trustees in Bankruptcy to obtain information
- Review applications to ensure completeness and accuracy of information provided; ensure information provided on the application matches information stored on the appropriate systems (e.g. Target, AS400, IPRO, and COINS)
Processing Officer
11/2012
-
10/2016
Phoenix, AZ
- Resolves out of balance situations using investigation procedures and independent judgment
- Regular contact with internal CIBC employees, teams and departments (Underwriting, Call Centre, etc.) to gather/clarify information as required
- Occasional contact with external Clients, Financial Institutions, Law Firms and Real Estate Companies to obtain information required to complete mortgage processing
- Ensuring that all trades are processed within the required deadline as per client SLA
- Ensure that all queries are addressed within the required deadline as per client SLA
- Ensure that required KPI reporting is completed within required deadline
- Play a lead role in formulating new procedures and controls for existing processes, including the implementation of current procedures within the team
- Timely and accurate in processing, maintenance of customer’s instruction
- Strong Knowledge of all types of FX transactions such as Spots, Forwards, FX Swaps, Window -Options, etc
Mortgage Processing Officer
09/2008
-
06/2012
Detroit, MI
- Stong knowledge of Swift Payments MT 202, MT103, MT202 Cover Payments in various currencies
- Strong knowledge of Swift Confirmations relating to FX transactions
- Strong knowledge of FXALL, MISYIS, SWIFT, and electronic confirmation systems relating to FX Transactions
- Strong Knowledge of Industry and Market Best Practices related to Foreign Exchange Operations
- Extensive Data Entry of various Treasury Transactions in Mizuho internal and external systems
- Strong Knowledge of Swift confirmations for FX/MM and OTC Processing
- Analyze, streamline workflows
- Constantly Monitor workflow, identify gaps, and minimize risks daily
- Identify and rectify outstanding items that need to be confirmed
Education
University of Phoenix - St. Paul Learning Center
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Good organising and prioritising skills
- Strong planning, organisational, communication and interpersonal skills, with meticulous attention to detail
- Strong problem solving skills with ability to handle complex non-standard transactions
- Accurate keyboarding skills; speed and accuracy in typing is required
- Strong experience in trade processing (transactional and accounting) with basic knowledge of trade products and aspects of international trade operations
- Good key board / typing skills
- Good keyboard/typing skills
How to write Processing Officer Resume
Processing Officer role is responsible for typing, basic, english, clients, database, retail, finance, credit, securities, training.
To write great resume for processing officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Processing Officer Resume
The section contact information is important in your processing officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Processing Officer Resume
The section work experience is an essential part of your processing officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous processing officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular processing officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Processing Officer resume experience can include:
- Strong project management skills
- Strong Communication Skills Oral/Written
- Strong PC Skills ( Word, Excel, Access, PowerPoint)
- With strong trade related experience
- Good understanding of possible risks and method of mitigating risk
- Experience in trade finance processing (Documentary under Letter of Credit [LC], Collections, Issuance of LC, etc.) for institutional banking
Education on a Processing Officer Resume
Make sure to make education a priority on your processing officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your processing officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Processing Officer Resume
When listing skills on your processing officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical processing officer skills:
- Good organizational and communication skills to manage workload and effectively assist the team
- Strong mathematical analytical skills
- Good communication skills sufficient to convey explanations to internal and external clients in a professional manner
- Good communication skill and provide good customer service
- Good communication skills in English and French (written and spoken)
- Proficient written skills sufficient to prepare documents and letters for financial institutions and other external clients
List of Typical Experience For a Processing Officer Resume
1
Experience For Trade Processing Officer Resume
- Developed communication skills and ability to communicate with various stakeholders
- Graduate with 0-2 years’ experience in banking operations
- Graduate with 1-3 years of experience in banking operations
- Provide strong customer service to internal and external stakeholders
- Or more Treasury Operations Experience
2
Experience For Mortgage Processing Officer Resume
- Good Knowledge of Excel Functions ( VBA is an asset)
- Tracking of document deferrals & document archival post completion
- Understanding of fund business workflows and its various actors (Custody, TA, Portfolio Managers…)
- Related payment processing activity using SWIFT instruction format Exposure to payments / funds transfer processing
- Related payment processing activity using SWIFT instruction format. Exposure to payments/funds transfer processing
- Related payment processing activity using SWIFT instruction format. Exposure to payments / funds transfer processing
3
Experience For Transaction Processing Officer Resume
- Daily and MTM rate updating, monitoring and publication, if required
- Error free processing & being highly productive
- Escalate non-conforming requests or those requests exceeding dollar limits to appropriate areas for authorization
- Update, verifies, and approves static data related to FX/MM processing/settlement systems
- Maker / Checker – Account Opening/Maintenance
- Report to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge
- Ensure the responsible controls for regulatory reporting are followed and adhered
- Accurately complete necessary data entry / quality assurance checks to facilitate regulatory reporting
- Ensure regulatory reporting is submitted to the Regulators within the Service Level Agreement
4
Experience For Data Processing Officer Resume
- Accurately complete necessary data entry/quality assurance checks to facilitate regulatory reporting
- Ensure the responsible controls for Account Opening, Closure and Maintenance are followed and strictly enforced
- Complete necessary data entry in bank systems to facilitate Account Opening, Closure and Maintenance activities
- Review Account Opening, Closure and Maintenance documents received to ensure receipt of all required documentation and that they are appropriately authorized
- Action all Account Opening, Closure and Maintenance requests within the agreed SLA
- Drive process simplification, re-engineering, and automation
- Remit and/or settle funds (e.g. cable, EFT, IDP, third party demands) using an in-house system to fulfill client requests
- A commitment to getting things right first time
- Knowledge of DTC (OTC related products)
5
Experience For Fx / mm Processing Officer Resume
- Work on projects and daily workflow (Project Management)
- Assist VP/SH with workflow management of the area
- Set and meet deadlines on a daily basis for self and team
- To ensure adherence to the Bank’s policies, procedures and risk controls
- Actively support and ensure data accuracy and integrity for responsible area; effectively manage and proactively address risk especially at the time of system changes and issues
6
Experience For Loans Processing Officer Resume
- Identify process which can be automated or reengineered
- Liaises with Trade, Valuation, and Inspection Centres in Asia (ex. China, India), Middle East (ex. United Arab Emirates, Syria), Africa (ex. South Africa, Cote d’Ivoire), and Europe (ex. Spain, France) to get additional information required during processing of files
- Complaints / Requests Analyses
- Ensure assigned complaint / request categories are handled within the stipulated TAT of 4 days for core customers and 1 day for CTG clients
- Assist in the processing of standard files ( PSI: Low risk files ) following the Business Rules, Country Instructions and other related similar references in relation to the productivity and quality targets
- Accurately and efficiently encode information in the application system used based on received documents, Import Verification Program (IVP) Business Rules, Country Instructions, and other related or similar references
- Perform review on the encoded information in the system based on the received trade documents to ensure that they are correctly and completely registered in the application system and administer the correction of data as needed
7
Experience For Capital Markets Processing Officer Resume
- Review reports to ensure proper audit on documentation, perform control checks on documents/instructions and evidence the same
- Very good Knowledge of different types of instruments : Futures, Options, Swaps, CFD’s, Bonds, Equities
- Contribute to creation of a high performance culture and a diverse and engaged team through effective collaboration
- Assist in amending Reports based on review done by the Trade Analyst, as necessary, and under the guidance of the analyst
- Actively attend and participate in team and company meetings
- Provide suggestions on process improvements
8
Experience For Trade Desk Support Processing Officer Resume
- Assists in the maintenance of the company’s Quality Management System
- Data entry of forms & client instructions
- Handle branch & customer queries
- Process all information into the system in order to set up and maintain the accounts
- Complete required report review and action activities
- Contact clients by phone to verify instructions
9
Experience For Procurement & Payment Processing Officer Resume
- Ensure a Well Managed Operational Risk Management and Compliance and Economic and Trade Sanctions
- Handling customer complaints in a prompt time frame or refer/escalate them to the appropriate areas for handling to ensure that Bank is not exposed to potential losses
- Risk events are reported to the Manger Trade Processing and/or Risk and Compliance Manager and managed for optimal outcome both in respect to the event itself and the risk drivers and control failures that lead to the event
- Daily reconciliations are completed according to SLA, escalations are completed per the procedure document
- Utilizes computer system to investigate disputes and resolves complex issues
- Receive/accept guidance, advice from “subject matter expertise” knowledge on AML / Sanctions compliance
- Ensure all relevant stakeholder (like vendor / supplier) engagement activities are aligned to the Group Compliance and AML / Sanctions Officer’s service proposition
- Work with the relevant business units and functions to increase knowledge and understanding of their environment, products, structure and compliance issues/needs
10
Experience For FX Processing Officer Resume
- Work proactively with offshore locations to understand their environments and assist in identification of impacts of new and changing internal and external compliance obligations
- Minimise operational losses in the process
- Function/Group: Treasury & Trade Solutions (TTS)
- Department: Trade Ops - TTS Client Ops
- Deep knowledge of Trade Finance products and processes
- Background in Institutional operations environment, processes and procedures
List of Typical Skills For a Processing Officer Resume
1
Skills For Trade Processing Officer Resume
- Excellent communication skills. A self-starter, able to create and execute robust plans
- Meticulous, with good initiative and independence, and communication skills
- Time management skills required to handle the volume of work with tight deadlines
- PC skills (required): MS Word and Excel
- Preferably with trade experience in import or export or customs brokerage and/or banking procedure
- Have basic knowledge of Microsoft skill. Added value if can do programing and macro
2
Skills For Mortgage Processing Officer Resume
- Previous experience using GP3 is an asset
- Relevant experience in the banking industry
- Strong knowledge on Personal Banking Products and local PBOC, SAFE, and CBRC regulations
- A strong knowledge of all trade products and all aspects of international trade operations as well as ICC requirements (including UCP, URDG, URC, ISBP ...)
- Experience working in a fast paced operational team
- Experience with RPLID and phone center knowledge
3
Skills For Transaction Processing Officer Resume
- Courteous, with strong customer service orientation
- Excellent knowledge of domestic and international payments
- Knowledge of ACBS is a strong preference
- Confidently interact with customers to perform effective callbacks for any maintenances
- Lead analysis of business processes and data to validate business decisions or identify areas for improvement
- Maintain a program/project governance structure to enable effective implementation of large scale projects
- Manage and prioritize pipelines of change demands for multiple applications
- Manage and co-operate with internal and external stakeholders
- A strong knowledge of all trade products and all aspects of international trade operations
4
Skills For Data Processing Officer Resume
- Verifying the accurate processing, posting and verification of the daily accounting transactions while ensuring Service Level Agreements are met
- Acting independently in the day-to-day routine tasks following specific policy and procedures on all Retail & Small Business Bankruptcy matters
- Adhering to the Banks’ Position and Signing Authorities
- Responding to inquiries from other departments and branches globally and providing customer service in accordance with ISS’s policies and procedures
- Maintaining strict adherence to Bank and Customer Transaction Support security procedures
5
Skills For Fx / mm Processing Officer Resume
- Working knowledge of the Bank’s on-line systems, specifically CIS/KS, Image, AS400
- Providing prompt, courteous and knowledgeable responses to inquiries received
- Makes decisions on appropriate method of processing depending on issue/situation
- Maintains adherence to all risk and governance standards by completing all required documentation and ensuring that all processes and procedures are followed
- Error-free processing and being Highly productive
- Resolves out of balance situations using investigation procedures and independent judgement
6
Skills For Loans Processing Officer Resume
- Assists in meeting all quality and timelines standards of INTRIA’s Service Level Agreements
- Completes internal documentation processes to support actions taken in resolution or processing
- An understanding of a bank’s regulatory requirements
- Proficient in typing and data entry
- Fluent in both Dutch and English (verbally and in writing)
- Reprint Commercial Card statements, from DDS received daily and fax to customer after receiving the customer’s authorization
- Knowledge of banking products, services and systems
- In-depth knowledge of trade products as well as ICC requirements (including UCP, URDG, URC, ISBP)
7
Skills For Capital Markets Processing Officer Resume
- Provide high level of customer service for all trade processes by ensuring transactions are in compliance with policy and local regulations
- Strengthen business knowledge and risk management on QA testing, internal audit, and BCP
- Responsible for preparing packages required due to post approval amendments (PAA)
- Knowledge of CIBC processes, practices and policies to support processing
- Product Knowledge, including but not limited to Time Deposits, Spots, Forwards, FX Swaps, MT202, MT 103, etc
- Highly motivated & self-driven
- Persuasiveness and a willingness to resolve customer queries
- Keen sense of control focus
- Receives and prepares work that requires special handling to process accordingly. Items such as exceptions, foreign currency items, cash orders, balancing journals and print productions could be examples of this work
8
Skills For Trade Desk Support Processing Officer Resume
- Receives, verifies, creates adjustments on line as required
- Normal office environment (desks, PC, cubicles, etc.)
- This is a 6-month contract position
- The application process for this vacancy includes an individual assessment
- Perform well under time pressure
- A gross monthly salary in accordance with RFG level 6 (2.500,00 – 3.000,00 euro)
9
Skills For Procurement & Payment Processing Officer Resume
- Adhere to the Bank’s Guidelines for Business Conduct and Privacy Code demonstrating a full understanding of the legal implications of dealing with customer request at all times, maintaining the confidentiality of customer information
- Experience in banking operation, operational process management; prior work experience in a related job that would provide a good understanding of activities, policies, procedures and concepts of the work area
- Experience in banking operation, operational process management; prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area
- Experience in banking operation, Operational process management
- Practical experience in the processing of standby L/C.
- Candidates with strong expertise on basics of banking
- Expertise and familiarity with lending/loan products available to Commercial Banking clients
- Attention to detail and accuracy required when inputting and verifying information
10
Skills For FX Processing Officer Resume
- Support Banking Operations for Consumer Bank covering Account Maintenances, Account, Report and Documentation reviews
- Use independent judgement, according to general routines
- Maintain a high level of productivity and accuracy while completing tasks within established timeframes
- Realize alternative solutions in completing a request that is not straightforward
- Use independent judgment, according to general routines
- Knowledge of COINS/COLT systems including Foreign exchange options
- Flexibility to deal with changing demands
- Identify when to escalate and understand the risk involved
List of Typical Responsibilities For a Processing Officer Resume
1
Responsibilities For Trade Processing Officer Resume
- Identify core customer issues and subsequent resolutions
- Knowledge of CLASS/LAS systems
- Preferably a Certified Documentary Credit Specialist
- Process pre-advance and servicing related mortgage transactions, such as adjustments to insurance premiums, changes to client information and mortgage payments as required according to policies and procedures
- Pension plan - 6% of base salary (we match employees contributions up to a maximum of 12%, or 15% after 15 years’ service)
- Experience in banking operation, Operational process management. Prior work experience that would provide a basic knowledge of the organization and its policies
2
Responsibilities For Mortgage Processing Officer Resume
- General knowledge of the bank’s rules and policies
- Fair awareness of the bank’s products and services
- Knowledge of internal CIBC systems and applications (e.g. COINS/CLASS, AS400, Filenet, DST, IPRO, DocGen, GOW, eCIF and Target
- Knowledge of internal CIBC systems and applications (e.g. COINS/CLASS, Excalibur, Filenet, DST, Xebec, IPRO, DocGen)
- Experience in banking operation, Operational process management. Prior work experience that would provide a basic knowledge of the organization and its policies
- Additional language/s in oral or written communication skills an advantage
3
Responsibilities For Transaction Processing Officer Resume
- Pro-active approach in resolving issues. Flexible and willing to adapt to different environments
- Introduction to International Trade
- Up to 4 years of overall experience in banking / financial services operation /Prior experience in Indian capital markets related operations / Foreign Exchange transactions (including custody / broking etc.) would be a value add
- Up to 4 years of overall experience in banking / financial services operations… Prior experience in Indian capital markets related operations / Foreign Exchange transactions (including custody / broking etc.) would be a value add
- Love to work in a fast pace environment and easily adaptable to changes
- In-depth knowledge of trade products as well as International Chamber of Commerce requirements (including The Uniform Customs and Practice for Documentary Credits , Uniform Rules For Demand Guarantees, Uniform Rules for Collections , International Standard Banking Practice)
- Practical knowledge of legislative and regulatory requirements, internal policy and procedures
- Practical knowledge of legislative/ regulatory requirements, internal policy and procedures
- Knowledge of bank products/services and systems
4
Responsibilities For Data Processing Officer Resume
- Knowledgeable in trade products and processes
- Receive requests and verify information against documentation, indicating any special handling instructions as dictated by the client; print and forward information as appropriate
- Keep informed on all changes to products and services, rules and regulations to ensure accurate processing of documents and perform accurate quality assurance checks
- Collect measurement information for job function following procedures and guidelines (e.g. volume and time) to track and report to Sr. Officer and/or Supervisor
- Strive to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements
- Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures and service level agreements
- Train new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process
- Interpret exception items against procedures and escalate based on customer impact
- Tradeworks, Sharepoint Navigation
5
Responsibilities For Fx / mm Processing Officer Resume
- Attentive to urgent matters
- Full understanding and appropriate implementing of own area’s internal policy and procedural requirements as well as regulatory and statutory requirements of Central Bank, Securities and Exchange Commission and other statutory and regulatory bodies
- Risk events are reported to the Manger Trade Processing or Risk and Compliance Manager and managed for optimal outcome both in respect to the event itself and the risk drivers or control failures that lead to the event
- In-depth knowledge of trade products as well as ICC requirements (including UCP, URDG, URC, ISBP ...)
- Practical knowledge of legislative or regulatory requirements, bank policy and procedures
- Knowledge of bank’s products/services and systems
6
Responsibilities For Loans Processing Officer Resume
- Provide superior trade relationship services to customers within acceptable risk management parameters
- Familiarity with ICC Publications Numbered 458 [E], 500/600 [UCP], 522 [URC], 525 [URR] and 590 [ISP98]
- Competence in risk management
- Assist customers with preparation of Letter of Credit applications and Export L/C documentation
- Knowledge of ANZ’s products or services and systems
7
Responsibilities For Capital Markets Processing Officer Resume
- Experience in banking operation, operational process management; prior work experience in a related job that would provide a good understanding of activities, policies, procedures and concepts of the work area
- Receive requests from internal and external clients for processing financial transactions (e.g. sending cables, IBP's, preparing drafts/money orders and transferring funds between accounts)
- Process entries using multiple steps and involving unique situations (e.g. foreign exchange, corporate accounts) to ensure adjustments are posted directly to customer's accounts, operation centres or branches
- Verify documentation on file to ensure accuracy (e.g. fax agreement, signatures, special handling instructions, available funds); create new client files using an in-house database system and ensure client service charges are calculated and charged appropriately
- The ability to learn and utilise new skills
- Detailed Goods Description
- Demonstrate strengths across Risk / Control
8
Responsibilities For Trade Desk Support Processing Officer Resume
- Updating of Rates
- Knowledge of retail customers KYC
- Represent Asia CPB business interests in global or cross-business programs/projects and contribute to effort to build common practices, processes and platforms across regions
- Be responsible for program/project from start to end, involving requirements definition, functional specification verification, user acceptance testing and business change management/integration
- Liaise with project sponsors and regional business leads on an ongoing basis to understand their needs and priorities, as well as to proactively manage expectations, buy-in, feedback and resolution of issues
- Collaborate with relevant stakeholders to define and rationalize business requirements
- Facilitate working group and steer discussions to define scope/measurable goals, identify resources and implement action steps required to achieve program objectives
- Ensure program/project is effectively planned, monitored and driven with key risks escalated and addressed
- Develop change management and communications plan to actively engage key stakeholders, as well as to provide training and post-implementation support to business users
9
Responsibilities For Procurement & Payment Processing Officer Resume
- Conduct project post-mortems to identify successful project elements as best practices for subsequent projects
- Attention to details, high-level of accuracy and productivity
- Business Group: Operations
- Operations
- Experience in banking operation, Operational process management. Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area
- A strong desire and capability to consistently deliver excellent customer service
10
Responsibilities For FX Processing Officer Resume
- Demonstrate strengths across Risk/Control
- Understand bank policy and legal guidelines
- Knowledge of Microsoft Office Applications (Excel, Word)
- Attention to detail, high level of accuracy and productivity
- The ability to achieve results individually as well as part of a team
- Exposure to Funds Transfer knowledge
- Basic knowledge on Cards Operations would be helpful but not required for fresher’s
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