Program Manager Resume Sample
Paige Schaefer
3786 O'Connell Valley,
Detroit,
MI
+1 (555) 289 1350
Work Experience
Program Manager
12/2016
-
PRESENT
San Francisco, CA
- Organize and coordinate engineering activities across teams and across geos resulting in quality product releases
- Create project plans and drive delivery to milestones and requirements
- Coordinate with cross functional and cross team dependencies
- Manage issues and risks, create mitigation plans and escalate to appropriate stakeholders appropriately
- Oversee project delivery process with key contributors to help manage scope and prepare change requests
- Manage and status and reporting to provide project clarity to team members and management
- Create project plans as well as feature release plans and drive delivery to milestones and requirements
- Coordinate with cross functional dependencies
Program Manager
09/2011
-
09/2016
San Francisco, CA
- Work comfortable with individual contributors and technical leaders
- Perform the relevant program/project management processes – i. e. Initiate, plan, execute, monitor and control and close, and the supporting processes e.g. Scope, cost, time, issue, risk, resource, communication, stakeholder management
- Manage the day to day Service Delivery operations and act as interface between Delivery and the customer
- Manage problems and changes, develop and drive Service Improvements base on RCA’s, trends and customer inputs
- Work with various business units to establish a sound business case for each of the projects; participate in the definition of the requirements and creation of the solutions
- Use project knowledge to be strategic in planning short-, mid-, long-term project objectives and identify interdependencies
- Assess program issues and areas of risk and developing mitigation plans to assist in decision making
- Identify critical path issues and alternative plan scenarios
- Working directly with designers, researchers, and prototypers
Education
University of Phoenix - Las Vegas Campus
2006 - 2010
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills, organizational skills, and problem solving skills
- Strong verbal and written communication skills with proven strong PowerPoint Skills
- Demonstrated strong organizational, multi-tasking, and interpersonal communication skills along with proven negotiation and client relationships skills
- Excellent oral and written communication skills. Strong analytical, writing, and presentation skills
- Strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity
- Strong leadership skills, including demonstrated experience in developing high-performance teams
- Exceptional interpersonal and communication skills with strong writing and speaking skills
How to write Program Manager Resume
Program Manager role is responsible for interpersonal, leadership, organizational, presentation, analytical, business, technical, organization, customer, computer.
To write great resume for program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Manager Resume
The section contact information is important in your program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Manager Resume
The section work experience is an essential part of your program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Manager resume experience can include:
- Excellent relationship skills, proven experience (at least 5 years) in working with technology and business stakeholders
- Good business analysis skills and design skills for UI
- Excellent collaboration, negotiation, and leadership skills with a proven ability to partner across multiple teams with varied charters or priorities
- Demonstrated clear leadership skills and experience working with large project teams and strategic account teams
- Excellent program management skills, including the ability to prioritize work and meet deadlines
- Exceptional communication skills—both written and verbal—and active listening skills
Education on a Program Manager Resume
Make sure to make education a priority on your program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Manager Resume
When listing skills on your program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program manager skills:
- Leadership skills: extensive demonstrated experience in overall lead role (senior project level, management/direction setting experience)
- Demonstrating excellent communication and interpersonal skills combined with the ability to convince other strong personalities of your ideas
- Demonstrated ability to meet challenging deadlines with demonstrated organizational skills, multi-tasking and creative problem-solving
- Hands on experience with HTML and Adobe Photoshop (editing skills). Experience using A/B, multivariate and split testing tools
- Strong organizational, creative thinking with proven ability to effectively distill and communicate complex technical details to all organizational levels
- Program/project management experience and proven track record of effectively partnering with senior leadership
List of Typical Experience For a Program Manager Resume
1
Experience For Program Manager Resume
- 2) Good understanding of nonprofit organizations’ needs for technology skills and other professional skills
- Strong project management skills with demonstrated experience of managing highly complex, cross functional projects with multiple stakeholders
- Advanced written and verbal communication skills, strong web UX and site design skills, exceptional attention to detail
- Strong relationship building skills and proven leadership track record
- Possesses analytical skills and problem solving skills to manage a program
- Possesses analytical skills and problem solving skills to coach/mentor other project managers
- A strong communicator with excellent interpersonal skills, able to relate to all levels of both the client and Blippar organization
2
Experience For Program Manager Resume
- Matrix management skills: extensive demonstrated experience
- Strong organizational and project management skills, with experience implementing strategic initiatives that align with business goals and budget
- Experience effectively communicating, building relationships, and evangelizing engineering best practices within an organization
- Excellent coaching, counseling and facilitation skills
- Experience working effectively with geographically distributed engineering teams
- Excellent communication & interpersonal skills, ability to engage diverse group of stakeholders and drive long running programs with far reaching changes
3
Experience For Program Manager Resume
- Strong customer focused design and story building skills
- Highly effective organization and planning skills required
- Experience in project management training and skills development
- Customer facing experience and presentation skills from executives to end users (customers)
- Strong computer skills using Microsoft Word, Excel, and Access
- Demonstrated effectiveness in managing multiple priorities and programs
- Excellent MS Powerpoint skills with ability to draw out executive level summaries
- Excellent communication skills to represent the team both internally and externally with customers, partners, and analysts
- 4) Strong program management skills with the ability to manage multiple projects and complex work streams
4
Experience For Program Manager Resume
- Previous management experience and leadership skills
- Strong leadership qualities and stakeholder management skills
- Strong communication skills (i.e. verbal, written, presentation)
- Excellent documentation skills and fluency in English
- Strong program/project financial management skills including forecasting
- Exceptional and proven communication skills with Sr Management
- Strong leadership and management skills (at least 5 years) inside Microsoft or a similarly large software company
- Strong IT skills – particularly in the end2end integration of solutions
5
Experience For Program Manager Resume
- Red, Yellow, Green review mentality, good problem-solving skills
- Strong cross-team collaboration skills with demonstrable successes
- Strong organizational, written, oral communication, and presentation skills
- Strong communication (written & verbal) and interpersonal skills both with technical and executive audiences
- Solid time management and follow through skills, meticulous attention to detail
- Very strong leadership and stakeholder management skills
- Superior communication skills, with experience utilizing internal and external networks to build and sustain key relationships
- Possess strong facilitation, interpersonal, relationship and collaborative skills
6
Experience For Program Manager Resume
- Scripting skills to allow automation of certain tasks (Python or Javascript or Visual Studio)
- Outstanding communications and collaboration skills, curious and persistent
- Demonstrated experience in budgeting, planning, coordinating, and fulfilling a major role on complex programs
- Strong ability to multi-task while managing competing priorities
- Proven experience mentoring/coaching project managers
- Proven experience in managing to contract, ensuring clients and suppliers alike perform in accordance with original agreement
7
Experience For Program Manager Resume
- Has a comprehensive understanding of web technologies, information architectures, superb analytical, decision making, and project management skills
- Related business and IT consulting experience; professional services experience and program management
- Solid Vendor Management Experience including contract and SLA Management
- Demonstrate excellent team work and ability to work in large, complex, matrix reporting program settings
- Effectively manage multiple concurrent releases from release planning/prep thru release to production
8
Experience For Program Manager Resume
- Logical and creative problem-solving and analytical skills required
- Proven experience planning a complex release cycle
- SQL programming skills in T-SQL
- Virtualisation skills to allow prototyping environments to be easily managed
- Previous experience managing new product development projects in consumer goods companies
- Strong experience in communicating and coordination
- Project leadership/management experience with demonstrated success in delivering quality projects on time and at or under budget
- IT delivery experience, with at least 5 years' Program Management experience
- Demonstrated experience in managing programs with multiple contract types, including Fixed Price and Time and Materials
9
Experience For Program Manager Resume
- Effectively present thoughts, ideas, and project updates within the organization
- Project management skills and the ability to plan a multi-release product roadmap and manage multiple projects
- Project management experience; 1-3 years of program management experience
- Experience in strategy consulting and/or investment banking are extremely desirable (online media focus) and/or experience at an online media firm
- Effectively communicate with top management, peers and project team members
- Interact effectively with Global Development Teams
10
Experience For Program Manager Resume
- Manage a high volume of work, and work effectively to meet tight deadlines
- Foundational T-SQL skills
- Work effectively as a team as well as the ability to work on own initiative
- Works effectively through job and organizational changes
- Media sales or sales support experience, agency, publisher experience
- Technical and media management skills
List of Typical Skills For a Program Manager Resume
1
Skills For Program Manager Resume
- Proven experience in decision making and strong implementation skills
- Effectively prioritize to meet deadlines in a high-pressure, fast paced environment using good judgment, business knowledge and ROI
- Executive presence (interpersonal skills), drives change, accountability, influencing skills, customer focus
- Excellent creative thinking skills with emphasis on developing innovative solutions
- Prior experience managing projects through all phases of software delivery. Including experience with
- Demonstrable experience in driving through changes, along with leadership and organisational skills
- Manage an open issues list effectively coming to resolution of all issues through effective management of your cross functional team
2
Skills For Program Manager Resume
- Excellent organizational, time management, problem-solving, and interpersonal/intercultural/communication skills
- Prior experience and /or strong interest in advising Greek Letter Organizations, councils, or similar student organizations
- Demonstrated project management, planning, design, and implementation skills
- Prior healthcare industry experience (clearinghouse, EDI, web portal, provider facing experience, multi-payer)
- Proven ability to multitask and prioritize responsibilities in a fast paced environment with competing demands and shift priorities appropriately
3
Skills For Program Manager Resume
- Strong project management, communication, and influencing skills
- Good understanding of the project lifecycle and development methodology with proven work experience
- Solid organizational skills including attention to details and the ability to multi-task
- Excellent verbal, written communication and presentation skills including ability to deal with conflict and interact with all levels of the organization
- Strong influencing skills and ability to drive key decisions in a timely manner is critical
- Solid verbal/written communication and facilitation skills
- Effective messaging skills across various print and digital media
- Proven expertise in delivering rich experiences to end users and experience in solving deep technical problems
4
Skills For Program Manager Resume
- Strong influencing, negotiations and change management skills
- Excellent relationship management and influencing skills, ability to build partnership relations across management levels and different functions
- Product management experience with a proven track record across projects, companies and experiences
- Excellent people manager / soft skills
- Three or more years related industry experience including one year of program management and prior staff supervisory experience
- Excellent communication and cross-group collab skills
- Strong skills in Excel, PowerPoint, SQL
- Demonstrated ability to work effectively cross-group and cross-discipline
5
Skills For Program Manager Resume
- Exhibits strong leadership and teamwork skills in the appropriate settings
- Experience in Documentation Skills
- Strong strategy skills, with ability to recognize the often conflicting business interests, and ability to drive to consensus
- Possess an in-depth knowledge and expertise of database technologies, along with solid programming, design and system analysis skills
- Strong oral and written English / Korean communication skills
6
Skills For Program Manager Resume
- Strong oral and written communication skills, to engage convincingly internally and externally
- Solid expertise and experience in current wireless technologies with a good knowledge of the ITU-R and International process
- Establish formal and informal communication methods and cultivates effective communication skills among team members
- Coordinating with line of business and Firmwide community in support of program management training and development skills
- Holding a valid PMP designation from the Project Management Institute (PMI) or other valid program management certification (e.g. . PgMP, Prince 2) is an asset
- Engineering design and validation experience in power generation equipment
- Ensuring we can effectively track the status of membership scenarios and deliverables overall
- Knowledge and experience with developing/implementing Change Management using ADKAR or other recognized and proven methodology and strategy for managing change
- Strong experience in delivering Regulatory Reporting Solutions and In house banking solutions for Middle Office / Back Office
7
Skills For Program Manager Resume
- Demonstrated experience successfully leading complex projects, including leading communications
- Work smart by setting effective work goals, establishing priorities, and planning in order to produce quality work
- Experience in program management and/or software engineering, including experience working with agile methodologies such as SCRUM and Kanban
- Demonstrated experience managing multiple simultaneous tasks involving cross-functional product teams within budgetary and schedule constraints
- Practical experience delivering Archer solutions, Risk and Compliance consulting services or related experience
- Strong acumen and experience in preparing Project / Program management documentation
8
Skills For Program Manager Resume
- Exemplary core program and project management skills including multiple aspects of the PMBOK
- Demonstrate ability to manage multiple, conflicting priorities
- Experience of or solid understanding of current Implementation process for Institutional Clients at TIAA-CREF is required
- Strong public speaking and event leadership experience
- · Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
- Demonstrated relevant work experience with project management, purchasing and/or operations
- Proven experience in leading virtual teams of FTEs and vendors to deliver high impact business results in a highly dynamic business environment
- Product development and program management experience and proven track record of delivering high quality work on time
- Proven experience managing agency and vendors to deliver high impact business results in a highly dynamic business environment
9
Skills For Program Manager Resume
- Engineering program management experience. Software developers with PM experience are encouraged to apply
- Overall experience with a strong background in project management, business re-engineering, analytics, strategy, and finance
- Product development and program management experience and proven track record of delivering high quality work on time
- Proven experience leading cross functional teams
- Proven experience in mobile platform coupled with launching software-based solutions based on a core platform
- Demonstrable experience in driving projects end-to-end; strong preference for global Program Management expertise
10
Skills For Program Manager Resume
- Prior experience working in a matrix and geographically distributed environment
- Extensive industry experience in the card payments arena or regulatory experience
- Past experience or strong desire to act as an agile process leader highly desired
- Computer skills; proficient in Microsoft Word and Excel
- ‘read the room’, to know what is possible and what is not, and to know how to navigate any situation efficiently and effectively
- Navigate complex political landscapes effectively
- Masterful facilitation skills for all types of engagements
List of Typical Responsibilities For a Program Manager Resume
1
Responsibilities For Program Manager Resume
- Manage implementation of the firm’s commitment to Detroit, working closely with the lines of business and other program managers in Corporate Responsibility both to ensure outstanding implementation of each elements of the firm’s program as well as continuously build on the foundational elements to further amplify the overall commitment
- Proven project management skills; ability to organize and prioritize multiple
- Strong presentation and excellent written and oral communication skills – clear, concise, creative, and persuasive
- Strong, substantive writing experience and a portfolio of products developed in prior positions (based on level of experience)
- Excellent verbal and written skills with proven ability to present information to diverse audience
- Outstanding relationship management skills i.e., ability to lead and inspire teams and establish strong followership
- Strong Excel, PowerPoint, and Microsoft skills
- Excellent verbal, written and presentation skills and executive presence
2
Responsibilities For Program Manager Resume
- Strong team skills and the ability to be self-directed and proactive
- Strong analytical skills and technical background
- Team player with excellent cross-group collaboration skills
- Industry/skill set experience to include Acquisition Management experience
- Strong MS Office skills - MS Project, Excel PowerPoint, Outlook
- Energetic personality, strong leadership, team management, interpersonal and customer service skills including the ability to motivate others
- Demonstrated advanced service proposal creation, program planning, contract negotiation and presentation skills
3
Responsibilities For Program Manager Resume
- Effectively organize and prioritize conflicting work demands
- Position requires a dedicated, creative and self-motivated individual with strong leadership skills
- Excellent judgment skills to balance Fiserv and Client goals to ensure overall objectives are met
- Analytically-minded with solid organizational and communication skills able to meet prescribed deadlines, often under pressure
- Demonstrates skills to consistently achieve commitment from all stakeholders
- Proven development skills in C#, C++
- 3) Strong analytical and problem solving skills and can communicate clearly complex requirements and issues to the target audience
- Strong leadership, team management, interpersonal, and customer service skills including the ability to motivate others
- Strong teaming skills, the ability to quickly establish high-level influential relationships
4
Responsibilities For Program Manager Resume
- Mature individual with excellent communication skills
- Shadow Program Directors on strategic high-level program issues to develop long term skills and experience
- Strong organizational and motivational skills, with a close attention to detail
- Excellent communication skills, both written and verbal, with ability to work with all levels of management, technical resources, and external contacts
- Strong leadership skills, specifically with cross-functional teams
5
Responsibilities For Program Manager Resume
- Demonstrated project management skills with teams of 20+ people on projects over $10m in value
- Outstanding problem-solving skills and passion for solving hard problems
- Building an expert-level knowledge of our underlying data streams to spot anomalies and using data effectively to translate into health metrics
- Ensuring we stay coordinated with in UST on rhythm, priorities and planning process to land the broader One Microsoft / One Customer experience goal
- Outstanding communication skills, both written and verbal. Able to develop and present materials that are appropriate for the audience
- Proven experience in storytelling, generating wireframes, and developing prototypes
- Experience working in a program management capacity for software development; ecommerce and gaming industry experience desired
- Uses professional selling concepts and skills to overcome difficult selling situations in new or imaginative ways
- Attention to detail, including meticulous analysis and problem solving skills
6
Responsibilities For Program Manager Resume
- Good understanding and practical experience in applying agile approach and methodologies to software development
- Demonstrated experience partnering and leading diverse cross-functional teams
- Strong understanding and experience with
- Exceptional written/oral communication and organizational skills, and a track record of delivering projects on time
- Proven experience successfully managing both internal and external customer relations
7
Responsibilities For Program Manager Resume
- Expert level skills relating to project management theory, tools and practice and MS Office Suite products
- Problem analysis and solving skills: consistently applied within project management environment
- Extensive demonstrated experience incorporating software development life cycle into project plan
- Proven experience in leadership, motivation, team building, and employee involvement
- Have demonstrated experience in program management and the utilization of analytical tools for fact-based decision making
- Contributes to and demonstrates a solid understanding of program goals, roadmap, milestones and requirements across teams
- Strong ability to organize & coordinate activities across geographically spread teams and ability to handle multiple competing priorities
8
Responsibilities For Program Manager Resume
- Program management skills managing complex projects across multiple stakeholders and constituents
- Prior experience in large complex infrastructure / cloud environments
- Proven political acumen and a demonstrated ability to manage successful results in a hierarchical organization
- Superior skills in verbal, written, and electronic communications
- Strong Risk Management and Program Management background with experience delivering $1M+ programs
9
Responsibilities For Program Manager Resume
- Exceptional email and telephone communication skills necessary
- Expert MS PowerPoint/Visio skills to articulate business and technical concepts
- Evaluate project team progress and communicate status effectively and issues to management appropriately
- A Project is defined as a unique endeavor with a defined end result that requires project management skills to deliver
- Advanced MS Excel, PowerPoint, Project and Visio skills
- Product team PM experience or equivalent external professional experience
- Great oral and written communication skills; evangelization know-how
- Superior communication skills to lead and influence various groups at Citi
10
Responsibilities For Program Manager Resume
- Demonstrated experience and familiar with plant operations and controls technology and data management solutions
- Expert client/partner management and communication skills
- Possess strong multi-discipline business knowledge and experience
- Demonstrated experience delivering cross-group projects and driving change
- Prior experience in the banking industry required
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