Program Support Assistant Resume Sample
Jess Jakubowski
515 Bradtke Spur,
Philadelphia,
PA
+1 (555) 622 1693
Work Experience
Lead Program Support Assistant
12/2016
-
PRESENT
San Francisco, CA
- Provide administrative and clerical support that includes assistance in making meeting room arrangements, speaker arrangements, meal functions, transportation arrangements, as well as, distribute prepared meeting agendas, notices, and handout materials
- Serve as timekeeper of all employees in the area of responsibility. Reviews and verifies all employees' timesheets for accuracy. Obtains required initials and signatures. Obtains and files all required supporting documents
- Prepares from verbal instructions or from rough draft copy such material as administrative and technical correspondence, minutes, technical specifications or charts, newsletters, various forms, grant requests, special reports, news release, reports, schedules and project plans, using available computer software
- Serves as receptionist and answers telephone; takes complete messages for others, including telephone numbers, when applicable. Opens, date stamps, distributes incoming mail, and prepares outgoing mail
- Reviewing first party receivables
- Collecting, compiling and/or tracking of data and program information in support of revenue
- Preparing, executing and/or tracking revenue program specific information
- Organizing and retrieving computerized data, generating reports of data, reviewing data for inconsistencies and referring to appropriate area for completion
Senior Program Support Assistant
11/2014
-
11/2016
Phoenix, AZ
- Validate and audit potential third party reimbursable insurance claims
- Review first party receivables to ensure applicable co-pays for non-automated co-payment are applied appropriately
- Performs the compilation, and tracking of data and program information in support of revenue
- Identifies clinical services for billing purposes
- Prepares a wide variety of written products such as reports, memoranda, and correspondence
- Serving as Branch Chief’s designated clerical assistant and branch point of contact for administrative functions
- Substituting for the division’s Program Support Assistant and other Program Support Assistants in the division as required
- Inputting and retrieving information from automated systems
Program Support Assistant
10/2007
-
05/2014
Los Angeles, CA
- Entering information into tracking system and maintaining accurate program specific data for maximum reimbursement
- Conducting proactive accounts receivable follow up and analysis on various account receivables
- Responsible for the coordination of billing of worker's compensation or tort cases
- Providing patient education and assistance concerning Medical Care Cost Fund Program
- Providing answers to customer service inquiries regarding accounts receivable, means and co-payment testing and health insurance related issues
- Manage first and third-party healthcare accounts through on-line databases, electronic email, telephone conversations, as well as eligibility data
- Handles conflicts and problems dealing with customers constructively and appropriately
- Identifies clinical services for medical billing purposes
- Assures information abstracted for billing purposes is accurate and complete
Education
University of Wisconsin–Marinette
2002 - 2006
Engineer's Degree in Biological Science
Professional Skills
- Demonstrate excellent customer service skills and professionalism with all EMS customers, assuring customer is complimentary of services received
- Excellent organization skills, including the flexibility and adaptability to work effectively in a collaborative, cross functional environment
- Very strong relational and communication skills
- Skills in planning, determining priorities, coordinating multiple tasks, problem solving for the organization
- Excellent communications skills written and verbal both interoffice and externally
- Demonstrates computer skills and ability to maintain a spreadsheet to track the expiration dates of all certifications and State licenses
- Exhibits excellent telephone etiquette and listening skills
How to write Program Support Assistant Resume
Program Support Assistant role is responsible for computer, particular, software, typing, equipment, travel, database, training, word, advanced.
To write great resume for program support assistant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Support Assistant Resume
The section contact information is important in your program support assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Support Assistant Resume
The section work experience is an essential part of your program support assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program support assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program support assistant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Support Assistant resume experience can include:
- Be able to communicate effectively in writing and orally
- Effectively communicate orally and in writing with people from varied backgrounds
- Effectively communicate, both verbally and in writing, to a very wide range of people
- Interact effectively with colleagues who have a variety of working styles
- Communicate effectively, both orally and in writing, with people of varied backgrounds and communication disorders
- Skills in applying analytical and evaluative techniques to the identification, consideration and resolution fo issues or problems
Education on a Program Support Assistant Resume
Make sure to make education a priority on your program support assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program support assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Support Assistant Resume
When listing skills on your program support assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program support assistant skills:
- Excellent writing skills, grammar, and punctuation
- Effectively handle changing workload and prioritize day-to-day workflow
- Outstanding customer service skills including patience
- Communicate effectively both orally and in writing with people from a variety of backgrounds and with varying levels of understanding
- Experience taking priority calls from area providers and documenting the outcome and interactions with internal and external customers
- Knowledge/skill in researching, compiling data and the preparation of reports to evaluate and demonstrate
List of Typical Experience For a Program Support Assistant Resume
1
Experience For Program Support Assistant Oa Resume
- Learning and updating computer/database skills including the ability to train others
- Effectively deal with conflicts, and problems solving using tact, courtesy and diplomacy
- Taking appropriate independent action and providing follow-up of the issues to monitor the effectiveness of any program changes
- Prepares a variety of recurring reports, reviewing outgoing correspondence for proper attachments or consolidating/coordinating submittals of information
- Skill in using MS Word, Excel and Outlook for collecting, compiling and tracking data
2
Experience For Program Support Assistant Student Trainee Resume
- Experience working in higher education and/or a hospital scheduling setting
- Experience collecting, compiling, and tracking statistical information in support of program operations
- Provides for training of ancillary staff, contracting services necessary to maintain effective and efficient function of the Vet Center
- Adapts to changing priorities in a fast paced environment while working independently
- Skill in updating and maintaining automated databases such as VBMS-P, VETSNET Awards, VBMS-A, Virtual VA, and BFFS
- At least one (1) year of experience with multidiscipline scheduling using EPIC
- Skill in using various computer applications and operating media equipment
3
Experience For Program Support Assistant Education Resume
- Experience tracking a wide variety of program expenses using basic financial procedures and processes
- Establish protocols for incoming data, organize and maintain patient data. Track and trends issues related to program effectiveness and role implementation
- Supports hospital objectives and policies, and demonstrates a willingness to be an active participant in unit problem-solving and quality assurance activities
- Routinely offers assistance to co-workers in a manner which facilitates effective functioning of the department
- Establish priorities to accomplish the work of the office
- Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility
4
Experience For Lead Program Support Assistant Resume
- Assisting the Director, Deputy Director, and OM with projects by researching and gathering information, extrapolating, and coordinating materials
- Screening incoming calls and visitors and answering questions regarding established policies or routine matters
- Preparing, receiving, reviewing, and verifying documents
- Typing and preparing letters, policies, procedures, memoranda and minutes in final form; maintaining calendars and making appointments for managers
- Maintaining oversight and processing of incoming and outgoing materials such as correspondence, reports, memorandum and requests for computer access
- Performing a variety of office automation work, including word processing, in combination with general office administrative support
- Implementing and maintaining nursing applications and appointment files
- Providing timekeeping functions to include the posting of time and attendance for three shifts
5
Experience For Senior Program Support Assistant Resume
- Assessing risk and making complex referrals/decision making
- Providing training and advisory services to professional staff in all program administrative procedures and ensuring compliance with regulations
- Preparing computer-generated reports including spreadsheets and word processing for analysis
- Establishing and maintaining a filing system for accurate distribution of office files and electronic documents for staff and managerial use
- Assisting in planning, review and reporting of data/project studies
- Assisting in the development and maintenance of briefing materials
- Assisting in the development of briefing materials
6
Experience For Program Support Assistant, GS Resume
- Supporting meeting and conference preparation
- Developing and editing reports, reviews them for accuracy and completeness,
- Assisting in the preparation of task orders by meeting with scientists to assess work and time requirements for the year
- Assisting unit personnel with travel allowances and requirements, and ensuring adherence to travel regulations
- Having a working knowledge of the work processes and procedures of an administrative field and the mission and operational requirement of the unit
- Keeping and maintaining time records for employees within a work group
- Being assigned tasks and completing within a pre-determined time frame
7
Experience For Program Support Assistant Pulmonary Resume
- Interviewing and surveying techniques
- Tracking data and preparing reports
- Identifying and troubleshooting mistakes and/or inconsistencies in data and correspondence to ensure the quality of the data and information
- Managing office files and other documents for use as reference material in preparation of reports, correspondence, and other materials
- Providing administrative support to several organizational units
8
Experience For Program Support Assistant for Compensation & Pension Resume
- Coordinating correspondence for an organization
- Assisting with administrative problems brought to the attention of the Director, Deputy Director, OM, and CDRH
- Providing assistance to individuals on a wide range of administrative matters
- Writing routine correspondence and emails, basic functions of office automation, such as Microsoft Office programs
- Preparing memoranda, minutes and other forms of written communication within and outside the medical center,
- Ensuring VERA and DSS guidelines are followed
- Editing material for correct structure, clarity, and arrangement of format for administrative documents and other media
- Using a variety of graphical, spreadsheet, and database software packages to obtain data from published reports
- Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms
9
Experience For Program Support Assistant Telehealth Resume
- Incumbent is responsible for gathering and analyzing program data, organizing, scheduling and coordinating program activities
- Responsible for collecting, compiling, researching and/or tracking of data and statistical information; preparing complex data/reports; and analysis of trends
- · Submitting personnel actions; in-processing and monitoring fund control points; initiating engineering work requests for need repairs
- Provides general clerical services relative to calendar maintenance such as updating calendars and recording appointments and arranging for meeting
- · Scheduling training and maintain logs, assisting in maintaining education information for section staff
- Administration of the Academic Integrity Policy including maintenance of electronic reporting records and developing/delivering remedial processes and programs
- Creates tracking systems for proficiencies, leave utilization, staffing and ongoing projects/concerns
- Coordinates, attends, and completes minutes for all recurring and non-recurring meetings involving the Geriatrics/LTC service
10
Experience For Youth Alcohol Use Program Support Assistant Resume
- Maintains photocopy machine by clearing paper jams, replacing toner cartridges, and calling for repair when appropriate
- Serves as the training coordinator for the service, tracking and regularly running reports on staff completion of required courses
- Prepares, maintains and updates equipment lists; and ensuring proper location, identification, cataloging and tagging of all equipment
- Responsible for collecting, compiling and/or tracking statistical information in support of program operations
- Proficient in electronic methods of data recording and processing including Microsoft Office: Word, Excel, Power Point
- Sets up monthly meetings, coordinating meeting areas and times, and keeping official minutes
- · Inventorying of equipment on the equipment inventory list; preparing annual reports; determining the need for equipment turn-in, or replacement
- Maintains patient education materials inventory including reproduction ordering, completing staff
- Maintains credentialing folders on each pathologist, tracking 10% mandatory reviews and other data required for credentialing
List of Typical Skills For a Program Support Assistant Resume
1
Skills For Program Support Assistant Oa Resume
- Skill in communicating effectively and courteously with a wide variety of individuals
- Knowledge and skill of the VA healthcare system, administrative and clerical procedures; and general administrative principles, theories and priorities
- Exercise responsibility, knowledge, good judgment and experience to appropriately handle complex issues in the completion of assignments
- Knowledge of the office automation system and advanced skills in Microsoft Word, PowerPoint, and Excel programs
- Effectively communicate with those within and outside the department
- Knowledge and ability to effectively carryout sensitive communication processes and practices
- Knowledge and skills necessary to identify issues, and determine the accuracy and relevance of data
- Communicate professionally, respectfully, and effectively with individuals from a wide variety of backgrounds and education levels
- Extensive skills in the use of a variety of software packages to include MS Outlook, Word, Excel, and PowerPoint
2
Skills For Program Support Assistant Student Trainee Resume
- Experience applying appropriate guidelines or drawing upon previous experience concerning comparable situations
- Assists in resume preparation and interviewing skills
- Function effectively when dealing with time-limited suspense items and sensitive correspondence
- Procuring goods and services for the laboratory (placing orders, maintaining records, reconciling charges)
- Evaluating and interpreting procedures and processes to ensure effective operating procedures for a large organization
- Developing and revising procedures and processes to ensure effective operating procedures for a large organization
- Evaluating the effectiveness of offices and programs
- Auditing regulatory documents for completeness and compliance with Good Clinical Practices (GCPs), VA requirements, and CSP regulatory guidelines
- 5) Has been successful at working independently in a fast paced work environment experiencing disruptions and conflicting priorities
3
Skills For Program Support Assistant Education Resume
- Experience in collecting, compiling, and tracking of data and statistical information
- Competency 3 - (#244-Reading) Skill in preparing and distributing reports
- Work under pressure; remains calm and effective while dealing with escalating and difficult calls
- Produce and distribute three important study documents which require an advanced level of writing and word processing skill
- Skilled in usage of computers for word processing, data entry, spreadsheet programs, and scheduling
- Skill in applying analytical and creative thinking to situations and problems
- 4) Experience processing accounts receivable/payable, billing, patient co-pays, or insurance claims
- Experience in preparing a variety of recurring reports
4
Skills For Lead Program Support Assistant Resume
- Experience using qualitative analytical techniques; making decisions based on knowledge of different software packages and the job to be accomplished
- Demonstrate in depth knowledge of VHA and JCAHO requirements on all matters concerning Nursing Service programs and initiatives
- Promotes strong collaborative working relationships, creative problem solving and flexibility amongst the staff
- Performs short and long-range planning efforts; obtains and consolidates planning information from subordinate sections
- Establish and maintain effective communication and working relationship with VA employees, outside agencies and the public
- Skill in using a variety of computer programs, such as Microsoft Word, Excel Power Point, etc
- Experience in budget tracking and management
- Knowledge and ability to operate advanced functions of computer systems, various word processing packages, spreadsheets and database programs
- Knowledge and ability to operate advanced functions of computer systems, various work processing packages, spreadsheets and databases programs
5
Skills For Senior Program Support Assistant Resume
- Competency 1 - Thorough knowledge of, and skill in using, office automation systems and computer applications, in support of program operations
- Experience with working efficiently with Microsoft Office programs
- Knowledge and skill in Timekeeping policies and procedures
- Thorough knowledge and skill in using computer program applications as they relate to assignments
- Extensive knowledge and experience of bookkeeping procedures, customer relations, technical report preparation, and PC based software systems
- Receives screens, prioritizes all incoming correspondence, and directs it to the appropriate Vet Center staff person
- Skill in taking appropriate action and to anticipate and prepare materials needed in order to respond correspondence
6
Skills For Program Support Assistant, GS Resume
- Possess strong list processing capability
- Skill in operation of PC to accurately and neatly present information in the proper format
- Review the Informed Consent Forms (ICF) each site submits to their local IRB's prior to the start of the study
- Combination: Equivalent combinations of creditable specialized experience and education as described above. (TRANSCRIPT REQUIRED)
- Competency 3 - Skill in oral and written communication to prepare and present recommendations and
- Organize work to stay within prescribed time limits. This includes ability to determine priorities
- Validates and audits potential third party reimbursable insurance claims
- Knowledge and skill in data collection techniques to plan, prepare, and collect data based on established metrics and associated software applications
7
Skills For Program Support Assistant Pulmonary Resume
- Competency #5- Interpersonal Effectiveness
- Operate personal computers with required applications (e.g. Word, Excel, Outlook, VistA, CPRS, etc) as well as other office equipment
- Knowledge and skill in the use of computer equipment with a wide variety of software such as Word, Excel, Power Point, Outlook, Access, and VHA databases
- Competency #1- Interpersonal Effectiveness
- Work independently, set priorities, and meet deadlines
- Assigns applicants into appropriate enrollment priority groups
- Maintains the appointment calendar, schedule appointments, reminds supervisor/staff members of the subject matter prior to the meeting
- Reviews WOC authorization spreadsheet for prior WOC in-processing authorizations and makes updates as needed to ensure required documentation is processed
- Receives telephone calls; screens requests according to priority and refers inquiries to appropriate sources and/or shops
8
Skills For Program Support Assistant for Compensation & Pension Resume
- Obtains bids for needed goods and services according to applicable policies and procedures
- Researches files and assembles background information on the subject of incoming material prior to referral
- Validates, assists, advises, and consults with other organizations on matters such as equipment, work orders, and maintenance programs
- Schedules appointments and makes commitments for them to attend meetings, etc., without prior approval
- Operate web-based software programs within (Telehealth) such as the Telehealth Management Platform (TMP)
- Enters NVCC authorization for episodes of care that have no prior approval
- Reviews materials for completeness and legibility prior to distribution. Corrects deficiencies
9
Skills For Program Support Assistant Telehealth Resume
- Audits invoices to assure that invoices are validated and payments are made within the terms of the contract
- Schedules appointments and makes commitments for the Chief(s) to attend meetings, etc., without prior approval
- Coordinates, reviews, consolidates comments and tracks progress on draft documents
- Answers emails and phone inquiries related to the department operations and priorities
- Operates a variety of communications and security equipment, such as computers, radio consoles, remote controllers, etc.
- Developing and implementing an ongoing educational program for Connected Health care modalities, tracking and analyzing utilization of these modalities
- Assisting in controlling incoming/outgoing correspondence and action documents, ascertaining that all deadlines are met
- Assisting with planning, analyzing data, and generating reports
10
Skills For Youth Alcohol Use Program Support Assistant Resume
- Extracting and assembling information, conducting analyses, and developing reports for presentations
- Participating in quality management by performing internal audits, identifying, internal process inefficiencies, and providing solutions
- Planning, administering, and/or evaluating programs designed to develop employees and manage learning in the organization
- Providing reception to incoming and outgoing customers and communication
- Transcribing Dictation including utilizing a standardized dictation system
List of Typical Responsibilities For a Program Support Assistant Resume
1
Responsibilities For Program Support Assistant Oa Resume
- Obtains information from the Fleet users in an accurate and timely manner by using various communications skills
- Critical thinking skills and decisive judgement
- Maintains good working relationships with staff and willing to participate in a team
- Strong computer literacy including Microsoft Office Suite and Social Media (such as Facebook, Twitter, LinkedIn)
- Establish and maintain effective working relationships with alumni, faculty, staff, students, and the public
- Effective management of time and efficiency working with multiple tasks in a fast-paced environment
- Experience using Microsoft Word, Outlook, and Excel
2
Responsibilities For Program Support Assistant Student Trainee Resume
- Experience participating in performance improvement activities related to the program qualify and improvement process
- Skill in using office automation equipment and software
- Utilizing their understanding to establish and re-establish priorities as needed,
- Consolidates annual funding estimates into the operating budget
- Schedules appointments and makes commitments for the Chief/Supervisor to attend meetings without prior approval
- Develops and prioritizes annual equipment requests based on service needs
- Assist in the timely submission and preparation of all routine and special reports related to DSS mapping, data validation and VISN/VACO
- Operates an $8,000,000 budget
- At least one (1) year of experience verifying insurance benefits and/or authorizations
3
Responsibilities For Program Support Assistant Education Resume
- Previous course scheduling experience
- Previous timekeeping experience with VATAS
- Utilizes experience to automate manual processes using SharePoint, SSRS, Excel, and/or Access
- Experience with Microsoft suite of products; including Visio, SharePoint, Excel, and Access
- Three years' experience working as front line office staff
- Two years' experience working with volunteers or as a volunteer
- Submitting personnel actions; in-processing and monitoring fund control points; initiating engineering work requests for need repairs
- Scheduling training and maintain logs, assisting in maintaining education information for section staff
4
Responsibilities For Lead Program Support Assistant Resume
- Proofing and editing documents from proper formatting and grammar before submission to approving authorities
- Planning for and managing logistics for regional meetings and other forums such as workshops and reflection/ learning events
- Inventorying of equipment on the equipment inventory list; preparing annual reports; determining the need for equipment turn-in, or replacement
- Reviewing, digesting and summarizing monthly reports
- Processing incoming or outgoing correspondence
- Managing a filing system for record control of key documents
- Maintaining supplies/logistics inventory and preparing requisitions for office supplies and equipment
- Researching and tracking data to complete and prepare reports
- Coordinating and scheduling meetings between multiple staff members
5
Responsibilities For Senior Program Support Assistant Resume
- Assigning patient consultation requests to the appropriate providing
- Processing and monitoring Audiocare and Patient Reminder Notification Cards systems
- Collecting and calculating performance improvement information
- Performing work in support of purchasing and/or procurement of services and supplies
- Providing information and guide staff on administrative processes, procedures and requirements
- Applying analytical and evaluative techniques to the identification, consideration, and resolution of issues and problems of a procedural nature
- Serving as timekeeper for Blind Rehabilitation Service
6
Responsibilities For Program Support Assistant, GS Resume
- Working knowledge of an administrative office day to day tasks for numerous Education Programs, i.e. PMDB, ACLS, CME, etc
- Serving as a department timekeeper
- Performing all aspects of the Beneficiary Travel program
- Performing all aspects of the Decedent Affairs program
- Providing administrative support to the Emergency Department
- Analyzing monthly invoices
7
Responsibilities For Program Support Assistant Pulmonary Resume
- Receiving telephone calls
- Ensuring clinic availability is accurately reflected on templates
- Maintaining supplies/logistics inventory and preparing requisitions for office supplies and equipments
- Processing of all applications and invoices for Purchased Care medical treatment
- Responding to written and oral inquiries concerning payments or audit-related Information
- Creating reports to improve internal and external reviews
- Serving as primary timekeeper
- Using Microsoft Office to create documents,
- Using databases in clerical office work environment,
8
Responsibilities For Program Support Assistant for Compensation & Pension Resume
- Tracking of data through computer systems
- Maintaining service calendar
- Reviews all incoming and outgoing correspondence, determining proper action, and at times preparing replies before referring to the Chief/Supervisor
- Responsible with justifying and request replacements for outdated equipment by identifying the outdated equipment, and gathering relevant information
- Responsible for inventorying, ordering, and maintaining Unit office supplies
- Retrieves, screens, opens, and distributes incoming mail. Prepares for delivery and sends outgoing documents and other materials
9
Responsibilities For Program Support Assistant Telehealth Resume
- Prepares and sends outgoing documents and other materials according to program/operation procedures
- Retrieves and distributes incoming mail according to program/operation policies and procedures
- Maintain filing and record-keeping systems
- Defines goals and/or required results at beginning of performance period and gains acceptance of ideas creating a shared vision
- Serves as timekeeper for the service, maintaining time and leave records for the service and ensuring appropriate guidelines are followed
10
Responsibilities For Youth Alcohol Use Program Support Assistant Resume
- Office operations including, but not limited to arranging all logistical needs for meetings
- Responsible for maintaining the provider Control Point Responsibilities necessary for Beneficiary Travel to monitoring expenses
- Generates a variety of reports, coordinates incoming and outgoing data from different sources and ensures data entry is complete and accurate
- Acts as SharePoint site administrator responsible for maintaining and updating shared folders, calendars and other collaborative resources
- Receives, reviews, and analyzes incoming mail with the responsibility of determining what action is required
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