Project Manager Service Resume Sample
Emily Mraz
9359 Loren Fort,
Phoenix,
AZ
+1 (555) 466 6155
Work Experience
Service Management Project Manager
08/2016
-
PRESENT
Chicago, IL
- Handle client negotiations and a strong understanding of AR financing
- Methodology - Understanding of Project Management Institute's (PMI) methodology and key knowledge areas; Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk and Procurement Management
- Communication/Coordination - Responsible for communication and status reporting to project staff, customer and Tyco Integrated Security management. Responsible for work plan, managing project resources, duty assignment, responsibilities, scope of authority and provides technical advice and problem resolution to all aspects of project
- Quality - Maintain full accountability to project quality; conducting inspections of worksite, ensuring workmanship meets Tyco Integrated Security installation required quality standards and expectations
- Manage the Global Project named HR User Experience
- Build upon project work done (Proof of Concept) and roll out the project on global level
- Manage stakeholders, governance, coordination and execution of the project
- Partner with regional HR Service Centers, Centers of Expertise, HR Business Partners and IT counterparts
Project Lead-service Catalog Manager
04/2011
-
06/2016
Phoenix, AZ
- Manage the process of improvements, by performing feasibility analysis and validating the solution with stakeholders in the regions, taking into account our aim for global standardization
- Manage implementation and change process of improvements to our HR services, f.i. changes in areas like organization, processes, communication and IT-solutions such as Workday, HR Portal or other tools
- Implement the next HR improvement project: a new HR Portal
- Complete projects to improve the quality and productivity of service processes through Lean Six Sigma process and tools
- Understand and apply the Voice of the Customer to continuous improvement projects
- Develop Current State and Future State Value Stream Maps to implement effective solutions
- Implement strategic initiatives through a keen understanding of all organizational stakeholders and their points of view
- Lead change -- understand change motivators, conduct stakeholder analysis, build teams, and manage conflict
- Work cross-functionally and manage through influence to successfully accomplish difficult tasks through others
Project Manager, Hardware Service Engineer
03/2007
-
02/2011
Los Angeles, CA
- Responsible for management of all communication with the Customer
- Manage suppliers’ performance and secure the quality of whole project deliverables before/during implementation phase
- Improve service products’ competency by continous improvements and lessons learned
- Windows Server Updates and patching for Windows
- Endpoint Protection Antivirus and Management for Windows, Mac and Linux (SAV-CE)
- Scripts - patching, management, maintenance, start-up, auditing etc
- Perl scripts - patching, management, maintenance, start-up, auditing etc
Education
National University - Redding Campus
2001 - 2006
Bachelor's Degree in Business Administration
Professional Skills
- Excellent organizational, communication and networking skills
- Proven and demonstrable skills in complex project management and change management
- Excellent skills in written and oral English
- Demonstrated progression of responsibilities and skills over the course of professional development
- A change agent with good facilitating and project management skills, with a ‘can-do’ mentality
- An excellent team player with strong customer orientation
- Exceptional client engagement management and project management skills
How to write Project Manager Service Resume
Project Manager Service role is responsible for software, training, integration, gis, mac, procurement, auditing, security, reporting, manufacturing.
To write great resume for project manager service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Project Manager Service Resume
The section contact information is important in your project manager service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Project Manager Service Resume
The section work experience is an essential part of your project manager service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous project manager service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular project manager service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Project Manager Service resume experience can include:
- Good communication skills - ideally experience in claim management
- Solid command of German, English, and French, both written and spoken, preferably complemented by additional language skills
- Negotiating skills as well as a clear focus on customers and service
- Fluency in English, German skills an advantage
- Understanding of project management with an emphasis on prioritization
- HHS, FDA, CMS, NIH, or CDC etc experience supporting federal Scientific Computing customers
Education on a Project Manager Service Resume
Make sure to make education a priority on your project manager service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your project manager service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Project Manager Service Resume
When listing skills on your project manager service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical project manager service skills:
- Experience operating within the full software delivery lifecycle and practical experience with multiple software delivery methodologies, including Agile
- Exceptional verbal and written communication skills, including executive management presentations
- IT Project Management - Knowledge of and experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
- Experience identifying, driving, and managing project scope
- Proven track record of leading technology projects successfully using Agile methodology using tools (e.g. Jira)
- Experience supporting federal Scientific Computing customers required
List of Typical Experience For a Project Manager Service Resume
1
Experience For Service Management Project Manager Resume
- Manage project team’s daily activities through daily Scrum calls and tasks to focus on adhering to best practices, ambitious standards, and on time delivery to the customer
- Demonstrable understanding of project management with an emphasis on prioritization
- Experience in service and aftermarket business, ideally in fleet business
- The project manager plays a leading role in the further development and execution of Life cycle management of the IC Poultry portfolio
- Organize project kick-off, status meetings and/or steering committee meetings as applicable
- Adapt project for changes needed during the projects duration
2
Experience For Project Lead-service Catalog Manager Resume
- Work with the team to develop project plans, roadmaps and manage backlog
- Communicate team plans, report impediments for escalation, identify risks/concerns to relevant stakeholders to help resolve
- Monitor resource commitment and adjust sprint plans as needed to ensure balanced workloads for resources
- Prepare daily, weekly & monthly metrics and share with customer team as defined
- Lead all scheduled meetings internally & with customer teams
- Identify, mitigate and communicate risks/issues throughout the project
- Collaborate with other project managers to enhance the project operations and infrastructure
- Familiar with the IT Infrastructure Library (ITIL) or equivalent
3
Experience For Project Manager, Hardware Service Engineer Resume
- IT Infrastructure Library (ITIL) Foundation Certification
- Be a core member of the global Asset Transfer team, take responsibility for co-steering dedicated sub-streams and support driving implementation work related to local and cross-border asset transfers for establishing services companies; involving a range of critical infrastructure assets and related contract classes
- Operationalize and implement the target design: support structuring the transaction and defining the step plan, clarify cross-functional execution packages ranging across finance, tax, treasury, legal, regulatory, and operational aspects
- Co-drive the focus of the respective task force, focusing on the US, UK, and Swiss regions
- Support the required decision-making process at senior management level, take operative implementation decisions and escalate if required. Prepare content for notifications / alignment with local regulators and fiscal authorities
- Maintain reliable project management tools and mechanisms to ensure timely delivery of working packages
- Act as topic coordinator and point of contact across the different teams, closely collaborate with other sub-stream project members, key global functional and business representatives
4
Experience For Project Manager, IS Service Management Resume
- Solid command of German, English and French, both written and spoken, preferably complemented by additional language skills
- Technical experience in the area of power electronics advantageous
- Proactive approach coupled with commitment and the ability to formulate new ideas
- Lead Poultry projects in the core Marel processes Order to Cash and Aftercare
- Facilitates the application of the global service processes in the IC Poultry organization
5
Experience For Project Manager, Field Service Resume
- Lead projects to develop Global poultry Service products and executes plans to implement those products
- Create and maintain structured project plans, project timelines, and project RACI’s (responsible, accountable, consulted, informed)
- Coordinate project team activities and distribute tasks to project team members as needed
- Virtual/virtualization environment technologies
- Storage arrays, SAN, NAS, etc
- Engage with client leadership to ensure proper expectation settings
- Monitor milestones in project plans
6
Experience For Wescam Service Centre Project Manager Resume
- Investigate and resolve issues in the projects as they arise
- Stakeholder Management, keep stakeholders updated on progress and deviations from plan
- Monitor project costs and business cases, as applicable
- Evaluate the projects for continuous improvement points
- Corporate Software Inspector
- Dell blade servers
- Continually reviewing and monitoring identified risks for program/complex project(s) to ensure mitigation plan is still most appropriate, re-evaluating and adjusting as required; as change requests are defined reviewing possible impacts, as well as estimates, to determine viability of considering inclusion in program and risk of doing, communicate recommendations to senior management
List of Typical Skills For a Project Manager Service Resume
1
Skills For Service Management Project Manager Resume
- Coaching - Ability to encourage, motivate and guide individuals and teams in learning and improving effectiveness
- Strong drive for results and persistent in achieving targets
- Experience managing Remedy ITSM implementations
- Experience managing technical projects
- Experience working with ServiceNow
- Experience with Scientific Computing Software environments, infrastructure, equipment, tools etc
2
Skills For Project Lead-service Catalog Manager Resume
- Experience in and comfort working in multi-cultural, multi-discipline organization is an advantage
- Team Management and Team Building - Ability to form, build and manage effective teams
- Someone with good cultural awareness and ability to work with individuals from different cultural backgrounds
- Experience in project management
- ServiceNow experience
- Technical experience/background in application development, infrastructure, or production management
- Develop strategies and set priorities that enable successful execution of your project/program
- Collaborate with Client Product Owner/PM to prioritize the team’s sprint backlog
- Familiar with the SDLC process and previous experience as a ITSM
3
Skills For Project Manager, Hardware Service Engineer Resume
- Coaching and mentoring sessions
- Analyzing change, impact and recommends actions and /or alternatives, analyzing risks and recommends mitigation decisions
- Working with scrum master to generate reports from the Web Service Kanban board
- Working knowledge of applications (ie. Excel, Access, Power Point), required
- Influencing - Ability to impact decisions within and outside own organization
- Managing impact of change on project/program budget
- Collaborates with corporate shared services (i.e., Planning, Finance, Marketing, etc.) to develop and implement growth initiatives, as needed
4
Skills For Project Manager, IS Service Management Resume
- Be accountable for leading and delivering of one or more component projects as part of the IT Service Management program
- Central management of software for scientists, including automated patching, configuration management, and license management
- Participate in recruiting, training and professional development programs
- IT related assignments of increasing scope
- Opportunities to constantly learn evolving technologies
- Friendly open office environment & flexible working hours
- Relationship Management - Ability to establish and build healthy working relations and partnerships with clients, vendors and peers
- Leadership - Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others
5
Skills For Project Manager, Field Service Resume
- Facilitate all agile ceremonies for the scrum team ensuring objectives are met
- Communicate with a variety of stakeholders and sponsors using multiple channels Organizational Leadership
- Successful track record of delivering high quality programs on time and on budget
- Various KPIs for the governance team need to be automated from the data sources such as Jira
- Capable to build consensus and deal with and manage resistance in a multi-cultural environment
- The job requires some travel on an as needed basis
- Contribute to event kit development (focus on demos) and support distribution communication strategy
- Develop and distribute monthly EventTalk newsletter to promote the efforts of the global events team. Own the distribution platform & all analyatics
- ITIL Information Library (ITIL) Foundation and Project Management Professional
6
Skills For Wescam Service Centre Project Manager Resume
- Able to travel to customer sites
- Coordinates activities including growth objectives, space allocation, data planning, developing goals and objectives, capital requirements and desired outcomes of programs. Serves as a liaison with Administration in planning, developing, implementing and evaluating operations
- Reviews comprehensiveness of programs and develops strategies for program adaptation to market changes
- Contributes to program development by building an infrastructure, identifying resources, constructing the program and establishing quality improvement processes
- Manages the implementation of best practices related to service excellence, patient experience and process improvement
- Project management or project leadership experience
- Communicates with departments and project teams regarding implementation activities and system changes to ensure feasibility
7
Skills For Project Manager, Asset Management Service Resume
- Partners with management to define project goals, objectives, target initiatives, timelines and budgets
- Monitor project plan performance
- Learn new technologies or technology concepts quickly
- A client-focused and team-oriented mindset
- Functional expertise in Service Management disciplines and/or the ServiceNow product
- Customer exposure and direct impact on the business of our clients based on our solutions they use
- True vertical and horizontal development opportunities
8
Skills For Project Manager ALM Service Line Resume
- Languages classes free of charge
- Discounts in various restaurants, shops & cultural places
- Private medical and life insurance package
- Travel; 60% or as needed
- Proactively identify risks, address issues, and develop mitigation strategies to ensure they do not impede progress
- Uphold and champion firm-wide and organizational policies, procedures and standards
- Decision Making and Critical Thinking - Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems
- Work Experience - Business Case Justification - Knowledge of approaches, tools and techniques for justifying a project, equipment or staffing expenditures by identifying cost, benefits, opportunities and threats
- Basic Understanding - Product and Vendor Evaluation- Knowledge of process for evaluation and selection of products, tools, services and infrastructure components in line with organization’s business needs and architectural principles
9
Skills For Hrsd Employee Service Optimization Project Manager Resume
- CONTACTS - Portfolio/Cross portfolio senior executives in Business and Technology. This includes all levels of Project Management. This also deals with vendors and vendor management
- Ensuring projects for which they are responsible meet the requirements of our Client's standards, policy and procedures; that all necessary risk assessments and risk assessment processes are carried out at the appropriate time including Architecture Governance, Security Threat Risk Assessment, and Operational Gating
- Assignment of resources and allocation across the work
- Threat detection and response, Antimalware
- Custom applications for collection and collation of workstation management and compliance data
10
Skills For Self & Assisted Service Channel Project Manager Resume
- Baseline establishment and management for most hardware platforms in use at FDA and current Windows, Mac and several Linux
- AD containers (OU) for scientific workstations and scientific servers
- Software repository and install point for software for scientists
- Servers on the FDA network
- Apple servers for Mac management
- Initiate, plan, execute, monitor & control projects in accordance with established standards
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