Project Support Analyst Resume Sample
Berneice Stamm
855 Ottis Forks,
Chicago,
IL
+1 (555) 618 7980
Work Experience
Senior Project Support Analyst
10/2015
-
PRESENT
Dallas, TX
- Helps users locate and make use of other groups and services, ensuring continuity across internal and external teams
- Provides thorough, friendly, and prompt communication with partners, clients, vendors, and team members
- Answers complex questions on tool use
- Providing value-add to projects by driving quality and supporting delivery activities, including: (i) supporting Project Status Report (PSR) requirements, ensuring key Delivery Framework milestones are reported, (ii) performing quality assurance to ensure standards and deliverables are being met, (iii) assisting with the creation and updating of project/programme plans
- Tracking and challenging key project issues, risks, dependencies, changes and deliverables
- Establishing effective working relationships with, and providing regular commentary to relevant project stakeholders on project performance and issues
- Maintaining a credible and robust master people tracker for the programme of works
Project Support Analyst
10/2009
-
09/2015
Los Angeles, CA
- Active TS/SCI clearance required; willingness to take a polygraph exam
- Be detail–oriented, flexible, and proactive, multi–task, adapt quickly to changing client priorities, and respond to ad hoc requests
- TS/SCI clearance with a polygraph prior to start on client site
- Assist with onboarding new project team members
- Track mandatory training
- Reconcile and track labor/billing issues
- Assist with program communications, notes, minutes, or content control
- Maintain risk log
Junior Project Support Analyst
09/2005
-
04/2009
San Francisco, CA
- Managing the programme of works information (data, templates, presentations, tools and status reports) for the benefit of relevant stakeholders, proactive & responsive reporting, record keeping and referencing
- Monitoring tracking tools, processes and governance controls
- Monitoring activity workflow both to and from the Project Management Office (PMO) and People Team, providing effective tracking, organisation, and administration and reporting
- Advising colleagues and stakeholders on the PMO/ People Ops model, tools and processes to promote engagement with the PMO / People Ops teams and drive overall effectiveness of the function
- Conducting quality assurance checks to ensure adherence to process and fit for purpose tools
- Focusing on quality and transition management across all aspects of the role
- Acting as a Subject Matter Expert on data integrity, analysis and reporting particularly on Excel, and continually looking for and implementing improvements
Education
Buena Vista University - Mason City Campus
2001 - 2005
Bachelor's Degree in Business Administration
Professional Skills
- Strong ‘stakeholdering’ skills, ideally with proven business partnering experience with a range of stakeholders at management level and above
- Demonstrated knowledge and Project Management skills (analytical and organizational); works to develop these skills in others
- Leadership skills; exhibits the behaviors valued in the organization; works to develop these skills in others
- Excellent oral and written communication skills including report writing using appropriate business language
- Strong relationship management skills, ensuring all stakeholders are engaged and updated appropriately
- Strong presentation, verbal reasoning and conflict management skills are required
- Proven analysis, documentation and presentation skills
How to write Project Support Analyst Resume
Project Support Analyst role is responsible for finance, planning, retail, credit, training, integration, security, reporting, design, research.
To write great resume for project support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Project Support Analyst Resume
The section contact information is important in your project support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Project Support Analyst Resume
The section work experience is an essential part of your project support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous project support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular project support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Project Support Analyst resume experience can include:
- Detail oriented, with an eye for broader opportunities and issues; excellent organization, planning and task management skills
- Excellent time management and multi-tasking skills to meet strict deadlines
- Strong organizational, analytical, and decision making skills
- Good level of social and communication skills when dealing with a range of people and situations
- Good level of planning and organization skills
- Good level of time management skills
Education on a Project Support Analyst Resume
Make sure to make education a priority on your project support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your project support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Project Support Analyst Resume
When listing skills on your project support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical project support analyst skills:
- Strong prior experience in the establishment of a PMO function within a related or equivalent industry
- Demonstrate a good overall understanding of Supply Chain in Customer Service area, preferably in Pharmaceutical / Consumer Products industry
- Prior experience of PPM tools such as Planview would be advantageous
- Experience in project management to be able to propose best practices with 2 years of experience
- Combine information and data management; analysis; communication and IT skills to create meaningful clear information that can be acted on
- Combine analytical, organizational and administrative skills
List of Typical Experience For a Project Support Analyst Resume
1
Experience For Operations Project Support Analyst Resume
- Experience working in a professional environment
- Expertise and experience in scheduling tools e.g. Microsoft Project and or Open Plan Professional
- Assisting Project Support staff in communicating with Project Managers and/or customers when deliverables are delayed or issues arise
- Providing support to Quality Assurance and other Bioclinica staff during sponsor directed audits
- Manage and maintain project documentation, tracking completion of actions, adherence to due dates and highlighting project tracking status
- Maintain the tools used in monitoring and controlling the transition and go-live progress
- Support KPI target-setting and modular OP Planning for Operations departments annually or as-needed
2
Experience For Senior Project Support Analyst Resume
- Assist in maintaining data bases and systems to insure accurate reporting of performance
- Coordinate reporting activities and monitor production of required documentation during design and roll-out phase
- Organized and detail orientated – responsive to changing environment
- Write clearly and succinctly to build briefings or presentations using Microsoft Office Suite and SharePoint
- General follow-up of planning (schedule, task, resource), Operational reports, Operational performance dashboard reports. ,
- Follow the coordination of issues, risks and formalize mitigation plans and any other logs that need control and monitoring
- Review RAIDS logs to check for completeness and compliance with actions overdue escalating to PM/senior PMO if any concerns
3
Experience For Senior IT Project Support Analyst Resume
- Prepare reports using Oracle EBS or OBI, SFDC or other internal applications
- Interact with Senior Managers including Project and Resource Managers
- Accountability and Execution – Consistently operating at a high standard of quality/accuracy and within required timeframes
- Assist with stakeholder management
- Project Management Professional required upon hire
- PIR’s / Proposals – provide support in the review of the financial aspects of new projects. Assisting Project Managers in the correct accounting treatment and general Commercial awareness within the team
- Experience with direct customer POS technical support
- Liaising with Senior Project Support Analysts and Supervisor, Project Support to ensure procedures and processes meet internal, client and regulatory requirements and to keep Supervisor advised of current issues
- Working with other departments in the continued development of the Project Support team, continually assessing and making suggestions for tools, processes, procedures, training, etc
4
Experience For Junior Project Support Analyst Resume
- Provide timely and accurate support to Project Managers in adherence to the Service Level Agreement (SLA) agreed between the BMSS France/Canada Team and the Project Manager
- Ensure the completeness of the transition of services
- Understand the project services and tasks
- Document project processes and procedures
- Proactively manage risks, issues, constraints of services
5
Experience For Technical Project Support Analyst Resume
- Identify possible process improvements
- Escalate and help resolve critical items
- Become Subject Matter Expert in your area of work
- Secure the appropriate charge code from your Project or Staff Manager
- Perform tasks assigned by Line Manager, both project and non-project related
- Attend team meetings and company initiated activities
- Work collaboratively and provide support to event management team
6
Experience For IT Project Support / Analyst Resume
- Takes responsibility and leads the provision of Project support to the Programme
- Support to programme meetings and scheduled customer reviews
- Liaise with the Lossiemouth Development Plan to support and maintain the Integrated Master Plan (IMP) and resource loaded Integrated Master Schedule (IMS) to ensure accurate status against the schedule
- Assists in the development and integration of programme plans, strategies and processes to meet the programme business goals
- Supports the Programme Team with Identifying potential Risk, Issues and Opportunities (RIO), developing mitigation plans, and managing them within the Boeing RIO Management tool (BORIS)
- Collects, organizes and provides data according to established processes within the management system to maintain status of the programme, customer and supplier commitments and compliance
- Supports the follow up and closure of Programmatic Issues and Actions while facilitating Team Engagement
7
Experience For Credit Project Support Analyst Resume
- Supports the coordination of the commitments with internal and external organizations to fulfill strategies and meet the long range business plan
- Be committed to continuous improvement within the
- Provide project level administrative support (i.e. meeting organization, distribution of information, meeting minutes, etc.); act as point of contact for field staff as directed by management
- Participate in bid activities; partner with Corporate Services (i.e. supply chain) and project team to prepare bid documents
- Collect external labor hours and mileage driven (i.e. 3rd party Inspectors, Prime Contractors, Environmental, etc.)
- Ensure construction submittals and transmittals are managed and controlled
- Provide monthly man-hours data to management
8
Experience For IT Project Support Analyst Resume
- Partner with Project Coordinator and field personnel to ensure construction documents and records are legible and retrievable
- Input service-related Purchase Requisitions into SAP
- Process material and contractor invoices
- Request and maintain Project SharePoint sites to upload and distribute documents
- Ensure documents are uploaded to SharePoint and/or additional repositories as required
- Partner with Records Retention Support Team to coordinate off-site storage of project records
- Support Project Turnover Memorandum process
- Collect and maintain Lessons Learned data throughout the project life-cycle
9
Experience For Applications & Project Support Analyst Senior Resume
- Identify and document deviations from established requirements as non-conformances and communicate to project team
- Identify opportunities for improvements and document as lessons learned
- Contribute to the continual improvement of the company’s Project Management tools and processes
- Maintain a high level of focus on Health, Safety and the Environment (HSE)
- Reporting support: Business Intelligence, FPCs/FPEs, Capital Allocation, Financial and Project reporting; Quarterly Business Review (QBR): data gathering and reporting in support of QBR
- VRealize business Account setup in the software tool
- Secure appropriate communication within the team with ITS and integrator
- Participate to execute program governance processes
10
Experience For Web Project & Support Analyst Resume
- Ensure project/program/portfolio documents are complete, current, and stored appropriately
- Support WBS build for Customer Contact management in coordination with CS Project support analyst to structure the phases, deliverables…
- Ensure that the methodology tools are always updated and well used as only version of truth
- Track and report on key milestones, risks, and issues from across project stream into concise summary for Customer Service stream lead
- Contributes to identify risks, and propose risk mitigation plan to Customer Contact mgmt. stream lead
- Co-ordinate production of monthly dashboards, cleansing data and collating dashboards for initial review. Schedule monthly metrics meetings for ETO leadership team and record and track completion of assigned actions
- Create and regularly maintain structure and alignment charts
List of Typical Skills For a Project Support Analyst Resume
1
Skills For Operations Project Support Analyst Resume
- Proven business change management skills
- Is capable of organising own work effectively
- Affinity for teamwork – ability to work effectively with other internal teams
- Effectively manage relationships with internal and external stakeholders
- Experience in working in a project environment and communicating with individuals from various business or functional areas
- Logical decision making, effective listening and utmost professionalism
- Demonstrated competence of managing complex projects – management of airside projects and working with Ministry of Defence would be a benefit
- Experience in planning and/or executing meetings or events
- Experienced in working in a fast moving office environment
2
Skills For Senior Project Support Analyst Resume
- Calm and flexible approach to handling pressure and stress; strong adaptability to situations and
- Experience working in energy or another regulated industry
- Establish and maintain good working relationships with project managers, FR counterparts and other stakeholders
- Establish and maintain good working relationship with team mates and other stakeholders
- Significant Scheduling experience
- Proven use of (project) tools such as MS Project / MS Project Online, Word, PowerPoint, Visio, Excel
3
Skills For Senior IT Project Support Analyst Resume
- Good numeracy needed for budget figures/expenses
- Perform on-going asset validation routines
- Good all rounder with an eye for detail and accuracy
- We are Trusting Each Other Working Together. Developing professional and effective working relationships with internal teams and partner suppliers
- Experience on small projects
4
Skills For Junior Project Support Analyst Resume
- + 2 years of experience in project administration, program administration and/or a PMO
- Maintain check-lists of deliverables, validate milestones and monitor them
- Meeting co-ordination, including setting up project-related meetings, room booking, attendance management, and minutes
- Understanding of Systems Development Life Cycle concepts and practices (Waterfall or Agile), ITIL or ISO standards
- Helping to maintain the resource logs
- Tracking and communication of project status and metrics – e.g. Weekly Status Reporting, Risk and Issue Management
- Managing project communications and updates across the project team
- Data entry: Creating, managing, and tracking Funding Projects - Capital and Expense: entering all of the FPC/E into Powerplant
- Support general meeting administration, such as preparing meeting agendas and documenting meeting minutes
5
Skills For Technical Project Support Analyst Resume
- Clarity time management reporting, including extracting reports for management and updating information where required
- Assists PM or PMO manager with financial management activities including understanding variances and providing commentary
- Documentation management, including document share storage management, sign-off recording and archiving
- Financial Tracking and Research; Tracking and analyzing any financial issues for capital and expense projects
- Microsoft Office proficiency, including Word, Excel and PowerPoint; knowledge of using Excel to filter and summarize data
6
Skills For IT Project Support / Analyst Resume
- Support the programme with resource planning, scheduled risk analysis, critical path and EVM reporting
- Confident with conducting presentations and running meetings/workshops
- Take part to transversal meetings and write meeting minutes for the key program meeting
- Maintain a risk management process that includes issue tracking and monitoring resolution plans
- Monitor adherence to process controls, identifying trends and highlighting issues
7
Skills For Credit Project Support Analyst Resume
- Maintain and monitor systems issue log, highlighting areas of concern and conducting due diligence as appropriate
- Primary contact for third-party contractor as relating to fixed asset tracking at DDC
- Apply intensive and diverse knowledge of engineering technology, systems engineering and program/project control support
- Familiar with the Federal Acquisition Regulation (FAR), budgeting process and flow of requirements and funding through the NASA/AFRC system
- Support Program Manager in providing data for SOX and audit inquiries
- Assist the staff with the development and distribution of meeting agendas, presentations, and minutes
- Ensure the State and its Contractor(s) share a common understanding of the scope, goals, outcomes, requirements, deliverables and milestones
- Understands construction project life cycle; assists others in their understanding of these concerns
- Provide cross-training to new-joiners and back-ups to ensure business continuity
8
Skills For IT Project Support Analyst Resume
- Ensure availability during business hours
- Proficient user of MS Office applications, including Microsoft Project
- Assemble project kickoff packets i.e. – Inspector Information Packets, Tree Clearing, Safety, etc.
- Collect third party inspection documents, timesheets, training, and certifications
- Assist Project team with compiling data to complete FERC compliance reports (i.e. FERC BAA, 2.55)
- Partner with Project Controller to conduct accounting transfers to ensure proper cost placement
- Assist Project Controls with maintaining work orders through SAP/PowerPlant
- Partner with Field Material Coordinator to ensure materials tracking is performed
- Collect and upload project gate deliverables; assist in on-going preparedness for gate and/or assurance reviews and stage-gate checklist
9
Skills For Applications & Project Support Analyst Senior Resume
- Maintain record retention methodology throughout project life-cycle including retention repositories
- Propose solutions and improvements to existing stream management processes, tools, and templates (e.g. governance framework, project portfolio dashboards)
- Be the "voice of Detroit" for global KPI reporting
- Perform analysis, audits and escalations within organization as need as relates to fixed asset tracking
- Develop tools to continuously improve the Plan-Do-Check-Adjust cycle of steering the business towards continuous and sustainable EBIT improvement
- Highly reliable and proactively following up on open issues required
- Provide oversight to improve technical quality by working with stakeholders to define project features
- Assist with document quality management and tracking
10
Skills For Web Project & Support Analyst Resume
- Practical self-starter able to manage a number of activities against deadlines
- Proficiency to follow and write process documentation
- Willingness to work on a 3:00PM - 12:00PM shift
- Familiar with development, implementation methodologies
- Use of MS Teams Site / Sharepoint
- Hands-on experience of project lifecycle methodologies with a proven understanding of project disciplines such as initiation, analysis, design, development, test, implementation and closure requirements
List of Typical Responsibilities For a Project Support Analyst Resume
1
Responsibilities For Operations Project Support Analyst Resume
- 6+ months’ experience carrying out Project Support activities
- Experience in PMO or program/project management on projects up to $5M
- 6+ months’ clinical trial experience
- Work experience as Support Analyst or similar
- Manage the weekly reporting process, chasing PMs as required to ensure the timely submission of reports to management team
- Assist in the production of some parts of the Project/Programme Forum papers, Programme Board agendas and other reporting activities
- Monitor submission of data to support monthly transaction analysis
- Maintain inventory of processes, update documentation to reflect system or process changes. Manage annual process recertification timetable and associated actions
- Participate in quarterly process audits
2
Responsibilities For Senior Project Support Analyst Resume
- Support the preparation of presentations and function wide communications
- Participate in the delivery of projects
- Highly analytical and solution orientated
- Work to deadline in pressurized environment
- Highly proficient in Excel and MS applications
- Focus on continuous improvement and process innovation
- Analyze options to optimally run production in the context of volume scenarios and internal capacity expansions
- Update systems as necessary for continued data integrity
- Support calculations and preparations of strategic business case documentation, including aligning targets & recommendation with Mgmt. team (i.e. GPO projects, MoB calculations, etc.)
3
Responsibilities For Senior IT Project Support Analyst Resume
- Serve as primary interface to Truck Management Cockpit (TMC) Team in Germany
- Provide project management support for select campus-wide events
- Provide audit checks for budget, scope, schedule, and quality of projects within assigned portfolio
- Proficient in Microsoft Office programs, especially Excel (formulas, pivot tables, etc.) required
- Creativity and flexibility required
- Provide general program/project management assistance and program/project control (programmatics, schedule and cost) support
- Provide oversight to improve budget and cost control to adhere to program/project budgets
- Provide oversight to improve program/project timeliness and schedule(s)
- Identify, track, and recommend mitigations for programmatic risks
4
Responsibilities For Junior Project Support Analyst Resume
- Assist the Program/Project Manager in planning, monitoring, developing and coordinating project activities to ensure that the customer’s goals or objectives are accomplished within prescribed time frame and funding parameters
- Review program/project instructions to ascertain requirements, specifications, procedures, objectives, equipment, nature of technical problem, and possible solutions
- Document user requirements, generate requirements, and perform requirements decomposition and allocation to fully document operational and functional needs for systems in specific technical areas
- Create project schedules to tack progress on projects and to ensure that deadlines are met
- Follow the safe practices and rules contained in the Jacobs Corporate Health & Safety Plan and other such rules and practices communicated on the job
- Report status to the Program/Project Manager as required
- Interact with internal stakeholders
5
Responsibilities For Technical Project Support Analyst Resume
- Perform quality assurance activities. Examples include but not limited to
- Help to secure Customer Contact Management stream consistency, coordination and communication within CS team and all other streams within Shift & SCcore programs
- .Support organization of meetings (agenda, documentation, minutes)
- Contributes to the stream deliverables during details design, Pilot deployment & roll-outs including Change management & communication plan, UAT preparation & Execution, Training preparation (plan/material), Cut-over plan execution& Go-live
- Develop professional relationships; excellent verbal and written communication
- Keep a record of the data using the template provided by onshore
6
Responsibilities For IT Project Support / Analyst Resume
- Report on issues of non-compliance to processes or any concern to the Project Lead
- Understanding of the DoD and the Navy’s information enterprise, information resource management, Risk Management Framework, and processes for installing and deploying IT systems
- Communicate and coordinate with a diverse team in a fast–paced environment
- Proficient knowledge of Microsoft Office applications, especially in Excel
- A recognized Project Management certificate qualification (e.g. PMI, APMP or PRINCE2)
- Security Cleared or the ability to obtain Security Clearance
7
Responsibilities For Credit Project Support Analyst Resume
- Gather and analyze data to make informed decisions; ability to accurately obtain, interpret, and transcribe a variety of communications and instructions; works with others to develop their ability to analyze schedule data and communicate that analysis to others
- Core competencies needed: Adaptability; Building trust; Decision making; Building partnerships; Facilitating Change; Demonstrated sense of urgency and execution
- Resolve problems and make effective business decisions, driving value added results
- Work independently and supervise others
- Work well with all levels of th company and contract personnel to facilitate the accomplishment of objectives
- Work well with all levels of Company and contract personnel to facilitate the accomplishment of objectives
- Take actions and minutes at some internal project meetings
- Identify issues or risks to the PM / PMO Manager if appropriate
8
Responsibilities For IT Project Support Analyst Resume
- Assist the State Medicaid Program and/or Project Manager with the development of Project Management documents and presentations
- Prepare and deliver Project Management deliverables
- Actively participate in client on application of Project Management practices and principles within
- Ensure Cognosante methodology is applied and services yield value for the client
- Manage vendor responsibilities and client expectations
- Review Contractor prepared project management processes, management plans, and deliverables as well as other selected Contractor artifacts
- Monitor progress of the team towards established goals and contractually required activities
- Capacity to summarize, formalize concepts and expectations
9
Responsibilities For Applications & Project Support Analyst Senior Resume
- Is proficient at administrative tasks, such as organising and minuting meetings, keeping records, dealing with correspondence and preparing and presenting financial and other data
- Work under pressure to tight deadlines and use own initiative to deal with issues and queries
- Tenacity to track and close actions
- Proactive and flexible approach to workload
- Able to interpret quality data; perform trend analysis; and set-up statistical measures to manage and report on process control to senior management
- Manages own Performance – Taking responsibility for managing own performance by actively seeking development and feedback, and providing constructive feedback to others
- Plans and Organises – Establishing courses of action for self and others
- Professional Disposition – Demonstrating the behaviours conductive to a professional, financial services organisation, treating others with respect and valuing their contributions
- Work with the Asset Management Coordinator and the BUs to ensure system is properly updated with moves, adds and changes, and to resolve hardware and software data discrepancies
10
Responsibilities For Web Project & Support Analyst Resume
- Respond to asset inquires received in the Asset Management mailbox
- Perform asset data maintenances (daily, monthly ,quarterly & annual. processes)
- Evaluate and document processes
- Review and Analyse contracts following the list of criteria provided by client. Coordinate with the other members on any findings with the contract being reviewed
- .Review and Analyse contracts following the list of criteria provided by client. Coordinate with the other members on any findings with the contract being reviewed
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