Quality Consultant Resume Sample
Alexie Wuckert
988 Bogisich Flats,
Dallas,
TX
+1 (555) 956 8208
Work Experience
Senior Quality Consultant
08/2015
-
PRESENT
Chicago, IL
- Drive root cause identification and resolution of cross-domain data issues
- Execute the ADS certification methodology across all ADS
- Partner with EDA PMO manager to ensure quality requirements are met throughout tollgates and milestones
- Collaborate with Data Domain Managers (DDM) and ADS owners to execute all the quality control activities
- Manage interaction model between suppliers and users for cross-LOB data sharing
- Track cross-domain key risk indicators and ensure that risks are addressed in an implementation perspective
- Active role in preparation for and response to internal and external auditors/regulators
Quality Consultant
10/2008
-
03/2015
Boston, MA
- Communicate, influence, and negotiate both vertically and horizontally to obtain agreement between partners and escalate items, when needed, to ensure execution activities remain on track
- Assist analytics for identifying and summarizing critical gaps between current and future state environments
- Complete Data analysis in Excel for EDA Data Gaps
- Assist gathering and documenting process flows related to key Risk and Finance Processes
- Possibly Assist PMO - Financial presentation creation
- Acts as a change champion and persuasive advocate; building networks and gaining cooperation across industry, service line or functional boundaries to make certain that the proposed action is always in step with the firm’s strategic direction
- Strong knowledge of firm and regulators’ independence rules and policies
Service Quality Consultant
11/2005
-
06/2008
Phoenix, AZ
- Work experience in the audit environment that reflects a proven track record or proficiency in the competencies noted
- Manages client relationships so that expectations are met or exceeded by advising what to expect and by when, and through listening and responding to clients’ needs
- Understands key requirements of regulators’ independence rules and firm policies, and is knowledgeable about other Q&RM areas outside of own area
- Related, progressive, post-baccalaureate work experience
- Have extensive experience as quality manager, specialist or consultant, preferably from a large company or group, including experience in implementing and developing a quality management system
- Are an experienced ISO 9001 lead auditor and have experience with preparing, obtaining and maintaining ISO 9001 certifications and other relevant certificates
- Knowledge of and ability to apply multiple performance improvement methodologies and tools to projects (e.g
- Knowledge and ability to use decision support systems such as Access or other relational databases
Education
Wittenberg University
2001 - 2005
Bachelor's Degree in Engineering
Professional Skills
- Strong communication skills (verbal and written). Interpersonal skills necessary to facilitate multidisciplinary teams, including executive staff
- Strong SQL skills and experience
- Excellent analytical, research, problem-solving, and organizational skills
- Proven effectiveness in team development and management, along with consensus-building skills
- Excellent PC skills (including MS Word, Excel) required
- Convincing moderation, facilitation and coaching skills
- Including 3+ years of experience with Spanish language (SAP) web development or softwore and at least 1 year of experience with MySQL, HTML and PHP
How to write Quality Consultant Resume
Quality Consultant role is responsible for software, modeling, design, database, leadership, access, development, facilitation, computer, integration.
To write great resume for quality consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Quality Consultant Resume
The section contact information is important in your quality consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Quality Consultant Resume
The section work experience is an essential part of your quality consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Quality Consultant resume experience can include:
- Excellent collaboration, communication skills, written and verbal
- More experienced people manager with solid management experience
- Hands-on experience in planning, developing, executing and validating test efforts for complex projects
- Experience with defect reporting and root cause analysis (defect logging, tracking, analysis, and validation)
- Prior hands-on development experience using technologies such as Java/J2EE, other Object Oriented programming, Maven etc
- Proven experience in leading large scale projects through all phases of the project management development life cycle including extensive scope development
Education on a Quality Consultant Resume
Make sure to make education a priority on your quality consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Quality Consultant Resume
When listing skills on your quality consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical quality consultant skills:
- Excellent verbal and written communication skills including ability to communicate effectively across multiple areas and levels
- A good communicator in English as well as in Dutch and/or French; good writing skills are a key advantage
- Experience working effectively in highly collaborative, matrix team-oriented environments
- Demonstrated ability to lead multiple large scale projects simultaneously while effectively meeting all deadlines and budgets
- Computer expert in MS Word, Power Point, Excel, and Access with proven analytical skills, spreadsheet modeling and database development
- Strong relationship management, negotiation and presentation skills
List of Typical Experience For a Quality Consultant Resume
1
Experience For Senior Quality Consultant Resume
- Experience with project methodology and tools. Strong computer software skills
- Leadership skills with the ability to direct activities of others both individually and within a project team
- Hands-on experience working with UNIX operating system and writing SQL scripts
- Hands-on testing experience working with complex XML/JSON, EDI X12, SQL transactions
- Assesses tests of change from Clinical Effectiveness projects and makes recommendations for achieving goals
- Continuously monitor interactions both remotely and in person side by sides through the eye of the customer, looking for knowledge and experience factors
- Demonstrable client service experience Retail Banking and other financial
- Quality Control, Quality Assurance or pest control industry experience
2
Experience For Senior IT Quality Consultant Resume
- Participation in successful NCQA/URAC accreditation process and continuous process improvement experience required
- Experience in Social Media complaints management
- Five years of relevant experience in performance improvement, patient safety, quality and successful regulatory/accreditation outcomes
- Experienced in Formulary and Benefit management
- Compliance or regulatory work experience
- Project management or audit work experience
- Call Center QA Experience or equivalent Call Center Applications Support
- Experience in IEEE and audit processes
- Experience with the entire Software Development Lifecycle
3
Experience For IT Quality Consultant Resume
- Experience and/or interest in the Airline and/or Telecommunications industries
- Information technology work experience
- Experience with FDA Quality Systems Regulations and ISO 9001/13485
- Desire to improve the customer and pro experience and ability to identify areas of improvement
- Experience with Quality tools or systems
4
Experience For Service Quality Consultant Resume
- Test automation experience
- Monitoring, reporting and producing opinions on the process quality, individual performance and compliance of functional areas and teams
- Identifying, logging, tracking and resolution of software bugs
- Utilizing findings from monitoring in conjunction with regulatory and client specific requirements as well as adherence to internal policies and procedures
- Performing root cause analysis related to emerging individual, process and system error trends
5
Experience For Senior Systems & Data Quality Consultant Resume
- Writing test scenarios based on specifications
- Providing functional advice and assistance to other teams
- Ensuring deliveries documentation and guidance
- Ensuing client support to implement tested functionalities
- Ensuring the quality of all deliveries
- Testing applications that run on embedded systems
6
Experience For Hedis / Quality Consultant Resume
- Testing business system applications which support internal and external customers
- Working in an Agile ATDD environment
- Understanding of all phases of the Software Development Life Cycle: Waterfall, Iterative, Agile methodologies
- Willing to travel up to 15% as needed
- Understanding of all phases of Software Development LifeCycle
- Be able for generating, maintaining and improving Quality Management System (QMS) including policy/standard, SOP and working instruction, etc
- Participate in facilitating target setting, identifying KPIs and improving performance management
7
Experience For Hedis Quality Consultant Resume
- Develop problem management process including monitoring and reporting on problem resolution
- Assistance with setting strategy and vision including Quality Assurance, Quality Control and reporting
- Participate in Systems Integration Testing and End to End testing
- Automation QA Position scripting and executing test cases
- Be customer facing, working directly with customer
- Manual testing of new or existing features
- WEBEX Conferencing and Office Communicator IP Phone and Instant Messaging
- New Test Cases scripting and development using UFT tool
- Stay abreast of inpatient quality measures receiving external visibility and attention (e.g. CMS, HealthGrades, US News & World Report, HEDIS, PQRS)
8
Experience For IT Quality Consultant, Salesforce Resume
- Hands-on and "can do" attitude in a fast changing environment
- Enjoys working in a multinational, diverse and collaborative work environment
- Work with management to ensure that team members have the appropriate training/information to perform to required standards
- Actively look for ways to improve methods of working and share across teams
- Spends all or large proportion of time analyzing individual performance against Key Metrics and Compliance
- Assigns and reviews follow up actions from reports whilst monitoring results
- Provides leadership to team leaders and members in implementing the strategy and to meet business objectives
- Define types of data and environment prep required for testing
9
Experience For Lead Quality Consultant Resume
- Daily reporting of the progress/status of the test execution
- Works with training area to revise quality initiatives and implement new ones
- Apply your data analysis expertise in supporting our clinical team
- Contribute productively to a fast paced development team, delivering tested code in 2 week increments
- ALM Quality/Defect tracking tool
10
Experience For Stars Quality Consultant Resume
- Lead and conduct audits and assessments across the company as well as establishing auditor corps and quality communities
- Participate in and influence the development of quality campaigns and training and communication activities to enhance quality awareness in the company
- Ensure a beneficial framework for implementing a new common integrated management system
- Develop a deep understanding of Thumbtack’s professionals and customers
- Facilitate calibrations to drive optimization, standardization, as well as to promote learning and continuous improvement
List of Typical Skills For a Quality Consultant Resume
1
Skills For Senior Quality Consultant Resume
- Strong computer skills to include Word, Excel, PowerPoint, and Access
- Experience developing test automation or with a combination of development and test experience using Selenium Webdriver and JUnit or TestNG
- Prior experience in healthcare, preferably in an acute care setting
- Interpersonal skills necessary to facilitate multidisciplinary teams, including executive staff
- Strong knowledge and understanding of data integrity/validity standards and significance
2
Skills For Senior IT Quality Consultant Resume
- Medium to Advanced skills with Access, PowerPoint, and Excel
- Basic SQL Knowledge and Skills
- Overall experience of 7+ years in IT experience
- Experience of relevant work experience
- Work experience in the audit environment that reflects a proven track record or proficiency in the competencies noted
3
Skills For IT Quality Consultant Resume
- Work in a consultative role with providers to effectively connect data in order to support clinical quality
- Prior HEDIS experience with supplemental data and EMR knowledge
- Working experience with testing tools
- Reporting of defects; verification that high priority defects are escalated to Test Lead and/or Product Owner(s)
- Hands-on scripting/coding experience using Java automation testing tools such as Groovy, Selenium, Gatling, Junit, Geb and Cucumber
- Banking industry experience, or engaging those businesses as part of a market leading consultancy
- Experience developing in a scripting language
- Experience in Automated testing using UFT tool
4
Skills For Service Quality Consultant Resume
- Experience developing test automation using Cucumber, Junit/TestNG or similar tools
- Experience in mentoring and educating organization on components of quality Systems
- Has good understanding of industry issues and business trends
- Work experience applying performance improvement/quality improvement, patient safety and regulatory concepts in a dynamic environment
- Cross browser testing (Browserstack, Sauce Labs, and/or manual) experience
- Practical working knowledge of web content management systems (e.g. Adobe Experience Manager)
- Quality Assurance/Testing experience
5
Skills For Senior Systems & Data Quality Consultant Resume
- Quality management (QM) consulting experience in a large-scale organization for internal or external clients
- Quality and project management experience working in IT
- Experience in Defect Management - reporting, triage, RCA activities
- Big 5 healthcare consulting experience
- Experience with software quality testing
- Experience leading cross functional team meetings
6
Skills For Hedis / Quality Consultant Resume
- Quality Assurance/Testing experience
- Experience in complaint handling, continuous improvement, document control, placemat, metrics, and risk management
- Solid understanding of relevant markets, customers, and Thomson Reuters products
- Omni-channel testing experience needed
- Experience working in a data related role, i.e. Data Analytics, Data Quality etc
- Two years clinical experience in an acute care setting
- Extensive experience in data analytics, data mining and SQL
- Attend daily stand-ups and work from priority based backlog while coordinating with scrum team
7
Skills For Hedis Quality Consultant Resume
- Experience participating in successful JCAHO or DNV GL accreditation surveys considered
- Managed care or Medicare experience required
- Information Technology project experience
- Data mining and quality experience
- Pride for delivering good results within tight timelines and complex circumstances
- BSN or RN with significant experience in HEDIS data review, education and capture
- Familiarity and experience with NCQA and Pharmacy quality measures
- Experience in quality medical record review with associated analysis and documentation
8
Skills For IT Quality Consultant, Salesforce Resume
- Medicare or Medicare Advantage experience
- Experience in an analyst role
- Experience in a call centre environment preferably as an agent
- Experiences of using different industry testing/automation technologies and frameworks
- Demonstrated technical Quality leadership
9
Skills For Lead Quality Consultant Resume
- Responsible for Pharmacy Benefit Management (PBM), Prior Authorizations
- Establishes criteria, formulates projects, and assesses effectiveness for projects with a significant business unit impact
- Identify and implement test automation opportunities to improve efficiency and effectiveness
- Test automation experience, preferably using tool such as VERIFIX or similar
- Identifying, logging, tracking and resolving software bugs
- Performing hands-on Quality Assurance testing in a web application environment testing User Interface, Database, Web services, API's, Batch/ETL components
- Working with the UNIX operating system and writing SQL scripts
- Executing the manual testing of new or existing features
- Working closely with Developers and Architects in solving software defects
10
Skills For Stars Quality Consultant Resume
- Testing tools, including ALM, Cyara and Soap UI calls
- Running and maintaining the automated regression test suites
- Implementing testing best practices and tools
- Testing application on multiple platforms including tablets, phones and laptops
- Working with complex XML/JSON, EDI X12, SQL transactions
List of Typical Responsibilities For a Quality Consultant Resume
1
Responsibilities For Senior Quality Consultant Resume
- Experience with software administration or extensive hands on experience with enterprise software tools
- Testing in Java environments experience
- Hands-on experience working with UNIX operating system and writing SQL scripts
- Hands-on testing experience working with complex XML/JSON, EDI X12, SQL transactions
- Demonstrated ability to identify problems, develop solutions and implement a chosen course of action
2
Responsibilities For Senior IT Quality Consultant Resume
- Previous QA Lead experience
- Quality management (QM) experience in a large-scale organization with an emphasis on customer and service delivery
- Two years of experience in quality and performance improvement processes
- Work experience in the audit environment
- Work experience in the development and maintenance of policies and procedures
- Customer service experience within Thomson Reuters or relevant industry
- Working knowledge of healthcare industry and pharmacy benefits management (PBM)
- Executing test scenarios
- Understanding of HIPAA
3
Responsibilities For IT Quality Consultant Resume
- Web front-end testing including HTML, Inspect Element (console and network), and analyzing XML
- Web services testing using SOAP UI or equivalent
- Basic XML knowledge (script writing and reading)
- Functional knowledge in finance ideally in front office processing
- Utilize systems and tools to gather data and analyze trends or patterns affecting quality
- Maintain a comprehensive working knowledge of policies, procedures, products and share knowledge with all levels of the organization
- Identify high impact improvement opportunities by facilitating discussions with Sr management and clients
- Interactive Voice Response (IVR) Applications involving CVP, GVP
- Microsoft Office Products including VISIO, WORD, EXCEL, PowerPoint, OneNote
4
Responsibilities For Service Quality Consultant Resume
- Candidates are required to complete a Codility assessment during the interview process
- Establish positive working relationships with multiple units and different levels of staff
- Knowledge of Joint Commission, Federal and State licensing requirements
- Complaint handling, continuous improvement, document control, placemat, metrics, and risk management
- Resident on the East Coast and able/willing to travel to VT 50% of the time
- Tracks and monitors progress against timeline for formulary updates and testing
5
Responsibilities For Senior Systems & Data Quality Consultant Resume
- Partner closely with the OMS Managers and Reporting Team
- Flexibility and an appreciation of a fast-moving and international environment
- Evaluates and makes recommendations for system improvements using quality data, event and regulatory compliance reports
- PI/Lean/Six Sigma training. Proficient knowledge of PI and patient safety strategies & tools
- Abstract, analyze and interpret data using various databases and statistical tools
- Outside working conditions: Extreme heat and humidity
- Comfortable work conditions (high class offices, parking space, canteen)
- High customer orientation, reliability and thoroughness
6
Responsibilities For Hedis / Quality Consultant Resume
- Proficiency in MS PowerPoint, Excel, Outlook
- Prepare Quality scorecards by integrating, analyzing and correlating data from various sources (Customer Satisfaction, KPIs, Interaction Analytics, Average Handle Time, Consultative Selling, etc.) to enable managers to spend their time ‘actioning’ rather than collecting & analyzing data
- Identify and communicate MSI Quality Manual updates
- Define and deploy global common tools, e.g. document control repository, CAPA tool, etc
- Drive common Process Improvement Model structure for MSI orgs
7
Responsibilities For Hedis Quality Consultant Resume
- Align QMS infrastructure to MSI business requirements; e.g. Standards of Internal Controls (SIC) and integration activities
- Develop KPI’s and KRI’s for the data quality function
- Comply with standards of the software development life cycle and follow strategies, plans and procedures within information Technology software Comply with standards and strategies of the software development life cycle
- Ensure the Global Informatics Quality System within the scope is implemented, understood and maintained
- Ensure that regulatory and Roche-internal requirements are met by their supported IT teams and coach and consult IT and business customers in IT Quality relevant methodologies and processes (e.g. PMM, CSV, ITSM, etc.)
- Take the lead in presenting and defending the Quality and Validation status of supported systems and projects during internal audits and external inspections
- Support Quality process improvement initiatives and other projects including directing or supervising others
- Perform case reviews for each member of the Support Analyst/Representative on a monthly basis; evaluate the way the cases were handled, and communicate those evaluations in writing
- Perform phone monitoring for each member of the Technical Support Analyst team/Call Center team on a monthly basis; evaluate the way the calls were handled, and communicate those evaluations in writing
8
Responsibilities For IT Quality Consultant, Salesforce Resume
- Knowledge of quality improvement processes and performance measurement and ability to develop and accomplish clinical quality measurement and/or program activities
- Perform sound basic quantitative and qualitative analyses and interpretation
- Knowledge of the healthcare industry, preferably in the managed care market
- Previous participation in successful completion of the NCQA/URAC accreditation process and continuous process improvement experience in an NCQA/URAC setting.AND/OR prior responsibility for annual HEDIS production including audit and medical record collection
- The scope of work is directly related to the function they support
- Provide constructive feedback and guidance and assess performance of individuals via one to one meetings with the OMS Managers and Regional Manager
- Escalate individual performance issues as required
- Provide leadership, guidance and support to the team
- Work closely with management and business groups to define and meet key metrics
9
Responsibilities For Lead Quality Consultant Resume
- Work closely with internal groups and partners toward mutual goals and objectives to support and scale the overall strategic benefits of the alliance
- Evaluates program trends and provides analysis and recommendations to management to modify, create and expand strategic reports
- Has responsibility for performance and results
- Provides guidance to Order Management team members
- Analyze high level requirements and detailed user stories to identify Test Scenarios/Cases
- Write Function, System, and Regression test scripts (manual and automated)
- Continuously evolve and enhance the automation framework
- Work with Product Owners to define, document and test for Story Acceptance
- Execute smoke, function, system, and regression tests
10
Responsibilities For Stars Quality Consultant Resume
- Become a subject matter expert across all supported applications
- Be a reliable source of information about the features, functions, use cases, and technical design of the products
- Perform root cause analysis as part of defect management
- Support UAT testers as issues arise and follow through to resolution
- Maintenance of the test scripts library
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