Rep, Bilingual Resume Sample
Verona Gerhold
3535 Royal Cliff,
San Francisco,
CA
+1 (555) 161 6668
Work Experience
M-senior Account Service Rep, Bilingual
11/2017
-
PRESENT
Phoenix, AZ
- Receives, researches, analyzes and handles routine incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. Elevates sensitive customer requests when necessary
- Places outgoing calls for inquiries on questions where information is not readily available on systems following appropriate research
- Promptly and effectively resolve moderately complex product or service issues by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
- Provide professional quality service and react appropriately to solve client problems to ensure that resolutions and follow-ups are completed in a timely and accurate manner to the client’s satisfaction
- Responds and makes a best effort to resolve all callers' inquires and needs
Customer Service Rep-bilingual
11/2012
-
10/2017
Chicago, IL
- Assists customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone, mail, and web
- Provides information and direction to callers regarding mail-in and telephone renewals, the Premium Assistance and FHP Buy-In Programs, and other programs as applicable
- Facilitates the fulfillment of caller requests for documents via mail, fax, email, or download
- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
- Accesses, reads, and interprets data elements on all applicable and state systems provides support, resolves inquires, and educates callers
- Escalates calls or issues to the Call Center Lead for resolution as needed
- Enters appropriate data and information into the applicable automated systems for processing renewals Facilitates translation services for non-English speaking callers according to procedures
Customer Service Rep-bilingual Preferred
11/2006
-
10/2012
Phoenix, AZ
- Attends meetings and trainings, as requested and maintains up-to-date knowledge of all programs and systems
- Provide professional quality service and react appropriately to solve client problems to ensure that resolutions and follow-ups are completed in a timely and accurate manner to the client’s satisfaction
- Perform basic tasks usually under direct supervisor, or within well-defined procedures
- Assists at the department level in completing various routine tasks
- Performs tasks at the tactical level
- Has some discretion and judgment regarding work methods, but work is subject to review
- Compile data and prepare reports in standard format
Education
Judson University
2002 - 2006
School's Degree in Business
Professional Skills
- Excellent interpersonal skills and ability to communicate effectively with others
- Planning and organizing skills with the ability to set priorities
- Data entry and telephone skills; previous experience with computers, phone systems and headsets
- A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction
- Demonstrated telephone skills and the ability to provide quality and thorough customer service
- Basic understanding of computer systems with proficient keyboarding skills
- Good decision-making and problem-solving skills and be able to work with minimal supervision
How to write Rep, Bilingual Resume
Rep, Bilingual role is responsible for customer, basic, retail, credit, training, database, recruiting, auditing, planning, reporting.
To write great resume for rep, bilingual job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Rep, Bilingual Resume
The section contact information is important in your rep, bilingual resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Rep, Bilingual Resume
The section work experience is an essential part of your rep, bilingual resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous rep, bilingual responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular rep, bilingual position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Rep, Bilingual resume experience can include:
- Operate cost effectively around the office
- Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve
- Effectively promotes products and services that meet customer needs
- Naturally possesses a high energy level and demonstrates strong dependability
- Embraces a strong work ethic and enjoys working in a fast paced and changing environment
- Demonstrates a learning attitude focused on innovation and continuous improvement
Education on a Rep, Bilingual Resume
Make sure to make education a priority on your rep, bilingual resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your rep, bilingual experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Rep, Bilingual Resume
When listing skills on your rep, bilingual resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical rep, bilingual skills:
- Good communication and problem solving skills required
- Good interpersonal skills with a focus on customer satisfaction
- Prioritize, multi-task and effectively manage time
- Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards
- Proficient oral and written communication, decision-making, analytical and human relations skills, sound and independent judgment
- Customer service experience, or a combination of education and experience
List of Typical Experience For a Rep, Bilingual Resume
1
Experience For Customer Service Rep-bilingual Resume
- Addressing customer concerns
- Handle incoming call volume expediently
- Calls prospective HF CompleteCare clients according to CMS approved scripts within 24 hours
- Has an overall positive presence in the communities that we serve
- Possesses a mature and self-confident attitude
- Acts as the single point of contact for managed and target account customers on issues and complaints related to Dawn products and merchandise
- Responds to customer complaints in a professional, courteous manner. Resolves issues and complaints that fall within established guidelines set for the position
- Works closely with sales team to support the growth of target accounts
- Establishes and maintains a productive relationship with managed and target account customers
2
Experience For Consumer Banking Rep Bilingual Resume
- Forwards complicated cases, or those of a more sensitive nature, to the Customer Service Supervisor, Customer Service Manager and/or Consumer Brands team for resolution
- Academic level required by the position holder
- Represent The Safety Zone in a positive and professional manner
- Supports sales staff with order entry, confirmations, samples, pricing, returns, credits, freight claims, back-order reports, sales reports or any other sales administration functions
- Resolve backordered issues prior to releasing order. If no solution is found, email inside & outside sales that order was released with B/O (item that could have been subbed)
- Review open order report and communicate with outside sales to resolve when possible
- Work with all inside and outside contacts to satisfy customer’s requests
3
Experience For Customer Service Rep-bilingual Preferred Resume
- Foster a sales culture of teamwork and supports cross functional teams (all C.S., Inside Sales, Outside Sales, Rep Groups)
- Partners with sales team to meet and exceed customer’s service expectations
- Follow price guidelines and alert team members to low margin items before order ships or releases
- Promotes all Safety Zone products
- Listen to customers and act on their behalf to resolve customer issues
- Monitor customer’s sales trends and notify salespersons of fluctuations in order patterns
4
Experience For Field Sales & Service Rep Bilingual Preferred Resume
- Enter and maintain orders received by phone, fax, email, or EDI
- Review, verify, and coordinate with logistics teams for delivery schedules & requirements
- Monitor shortage reports and communicate shortages with customers & DSRs
- Continuously improve knowledge of Dawn products and our customer’s products
- Receive inbound phone inquiries covering all aspects of customer service/customer needs. Direct customers to personnel requested or Dawn Team member who is best suited to handle their needs
5
Experience For Customer Service Rep Bilingual Resume
- Coordinate with other team members to insure all orders satisfy customer’s requirements
- Prepare Return Authorization request paperwork received from the DSR or directly from customers
- Customer urgency and follow through
- Searches ePACEs for Medicaid eligibility, exclusion and exemption codes
- Documents all client calls /outcomes in pre-enrollment database system
- CSRs process customer calls and serve as the end-to-end primary point of contact for a wide array of customer service requests
- Obtain verbal consent
List of Typical Skills For a Rep, Bilingual Resume
1
Skills For Customer Service Rep-bilingual Resume
- Possess a strong knowledge of call reporting
- Experience working in some capacity with customer service and general office
- Multitask and prioritize work in high volume environment
- Demonstrate the “Dawn Values” of Team Dawn and support the Dawn Circle of Excellence
- Answering customer inquiries via phone, email or fax
- Resolving customer complaints in a polite and professional fashion
2
Skills For Consumer Banking Rep Bilingual Resume
- Maintaining up-to-date list of contacts
- PAID Training!! Classes start February 24, 2017 but the recruiting starts NOW!
- PAID Training!! Next New Employee Orientation starts March 17, 2017 with training to follow
- PAID Training!! Classes start April 21, 2017 but the recruiting starts NOW!
- Multi-task, including interaction with customers while simultaneously documenting calls
- One to two years as a Customer Service Rep working in construction, rental industry, or manufacturing customer service or call center environment
- Stay current on client's programs and provisions through on-going training
- Potential complaints or emergency situations are referred to the local Community Care office who serves the client for following up
3
Skills For Customer Service Rep-bilingual Preferred Resume
- Work flexible shifts, including overtime
- Resolves pricing discrepancies on customer orders
- Processes requests for changes in customer orders in accordance with the manufacturing plants 7-14 day lead time policy for product orders
- Maintains knowledge of changing company policy and procedures
- Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals
4
Skills For Field Sales & Service Rep Bilingual Preferred Resume
- Recall notifications and product returns Works closely with manufacturing plants to ensure customer orders are fulfilled and processed in a timely manner
- Provide recommendations regarding the improvement of customer’s sales, customer retention and sales procedures
- Review customer’s orders for accuracy and pricing, and communicate any concerns
- Create/maintain professional working relationship with DSR and other team members. Work within this frame work to resolve customer issues/concerns
- Build rapport and intimacy with customers by teaming with DSR
- Make phone calls to clients to
- Evaluate satisfaction level with attendant services
5
Skills For Customer Service Rep Bilingual Resume
- Obtain information related to needs that can not be met by the Community Care Service Plan
- When additional needs of a non-emergency nature are identified
- Refer to the appropriate PHC Liaison for follow - up and referral
- Document all calls and maintain per HIPAA requirements
- Make phone calls to clients to evaluate satisfaction level with attendant services
6
Skills For HDE Customer Service Rep-bilingual Resume
- When additional needs of a non-emergency nature are identified obtain verbal consent
- Refer to the appropriate PHC Liaison for follow-up and referral
- Function in a high stress environment essential
- Receive constructive feedback, and apply it immediately and consistently
- Basic product knowledge of assigned area
7
Skills For M-account Service Rep, Bilingual Resume
- Mechanical aptitude, with the ability to read schematics and illustrated parts lists
- Meet deadlines and multi-task in a fast paced, high demand atmosphere
- Fluent in both English and Spanish with the ability to translate both languages
- Some knowledge in AS400, Excel, and Outlook programs
- Contributory to department's financial goals as defined in work tasks
- Fluent in both English and Spanish (written and verbal)
- In customer service
- Acts as the single point of contact for internal and maintained customers on issues and complaints related to Dawn products and merchandise
8
Skills For Client Service Rep Bilingual Resume
- Responds to customer complaints in a professional, courteous manner
- Resolves issues and complaints that fall within established guidelines set for the position
- Handles a variety of customer issues including, but not limited to: communicating shortages to customers or appropriate sales team members modifying purchase orders
- Directing interaction between sales team and plants
- Works closely with manufacturing plants to ensure customer orders are fulfilled and processed in a timely manner
- Recall notifications and product returns
- Establishes and maintains a productive relationship with intercompany and maintained customers and internal (DFP Distribution Center) customers
9
Skills For Customer Retention / Sales Rep Bilingual Resume
- Forwards complicated cases, or those of a more sensitive nature, to the Customer Service Supervisor, Customer Service Manager and/or Consumer Brands team for resolution. Demonstrates the “Dawn Values” of Team Dawn and supports the Dawn Circle of Excellence
- Answer concerns and questions regarding participant benefits
- Solve complex issues relating to their health, savings, retirement plans and human resource related issues
- Provide professional, knowledgeable, helpful, courteous, and responsive customer service
- Handle a high volume of inbound calls from our clients' employees as well as conduct outbound calls for follow up as required
- Process transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections
- Recognize / acknowledge the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift
- Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of client's policies and procedures
10
Skills For Customer Retention & Sales Rep Bilingual Resume
- Addressing customer concerns directing interaction between sales team and plants
- Communicate with third parties to assist the caller with updates or inquiries
- Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller's situation
- Strives to provide a superior customer experience that focuses on first-call resolution
- Efficiently and accurately processes customer requests, answers questions, and resolves complex issues
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