Resident District Manager Resume Sample
Elmer Sporer
542 Magnolia Square,
Phoenix,
AZ
+1 (555) 278 2994
Work Experience
Resident District Manager
07/2017
-
PRESENT
Philadelphia, PA
- Communicate the company's vision and develop your team members to their full potential
- Establish and maintain effective customer relationships and maintain mutually beneficial business relationships with clients
- Lead aggressively in developing overall financial and business planning, as well selling new business and growing existing business
- Achieve goals set by the organization
- Experience overseeing a budget or revenue of at least 8 million dollars
- Responsible for the accuracy and predictability of each unit’s financial performance through the utilization of the forecasting process. Responsible for communication of deviations and action plans to regional and divisional leadership
- Responsible for the accuracy and predictability of each unit’s financial performance through the utilization of the forecastingprocess. Responsible for communication of deviations and action plans to regional and divisional leadership
- Responsible for the accuracy and predictability of each unit’s financial performance through the utilization of the forecasting process. Responsible for communication of deviations and action plans to regional and divisional leadership. Responsible for developing and executing strategies to correct and improve financial performance
Facilities Resident District Manager
08/2013
-
04/2017
Boston, MA
- Experience as a senior manager within facilities managed services (custodial and maintenance) desired
- Leadership experience
- Have financial responsibility of the account
- Build and maintain successful relationships with multiple clients
- Attend regular meetings, and be visible with all unit operations
- Have oversight ofdailyoperations
- Deliver high-quality food service
- Maintain and lead a high-end catering department with extremely high-level clients
Education
George Fox University - Boise Center
2008 - 2013
Bachelor's Degree in Business
Professional Skills
- Have strong leadership skills, computer skills, culinary knowledge and food/beverage cost controls
- Excellent computer skills and report management experience, preferably project management experience
- Proven track record of strong leadership skills and ability to hold managers accountable for achieving results
- Can handle multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
- Excellent computer skills, including advanced spreadsheet and proficiency at learning software
- Work history demonstrating strong leadership skills and ability to positively impact employee engagement
- Excellent client interaction, interpersonal, communication, team development, and leadership skills
How to write Resident District Manager Resume
Resident District Manager role is responsible for leadership, software, customer, auditing, retail, training, procurement, purchasing, security, compensation.
To write great resume for resident district manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Resident District Manager Resume
The section contact information is important in your resident district manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Resident District Manager Resume
The section work experience is an essential part of your resident district manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous resident district manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular resident district manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Resident District Manager resume experience can include:
- Professional verbal and written communication skills and the ability build trust and a strong client relationship
- Strong financial acumen (experience writing and handling budgets)
- Demonstrates initiative and good judgment in assisting customers, clients, peers and subordinates
- Extraordinary client relations skills
- Provides VIP catering with a focus on excellent attention to detail, follow through and outstanding customer service
- College/University high-volume General Manager experience in a retail/residential, multi-unit/location setting
Education on a Resident District Manager Resume
Make sure to make education a priority on your resident district manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your resident district manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Resident District Manager Resume
When listing skills on your resident district manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical resident district manager skills:
- Strong financial acumen to effectively manager portfolio’s P&L - having managed a portfolio of $18M or more
- Strong financial acumen to effectively manager portfolio’s Fee - having managed a portfolio of $30M or more
- Drives employee engagement and customer satisfaction through strong leadership skills
- Proficient computer skills and report management experience
- Embraces excellence in customer service both for internal and external customers; has excellent verbal and written communication and customer service skills
- Strong financial acumen and ability to effectively manage high dollar budgets and operational reporting as needed
List of Typical Experience For a Resident District Manager Resume
1
Experience For Facilities Resident District Manager Resume
- Strong understanding of title 22, CMS, FDA food codes and JACHO standards is necessary
- Manages planning, budget analysis and reporting for the region
- Understand relevant specificities of the contract related to day to day activity: Front Desk operations, Catering/ Housekeeping, and Security
- Executes and follow appropriate recording/reporting procedures related to operational activities
- Liaise with Client, Contractor Operations, Finance, Marketing, and Human Resources throughout contract operation process
- Leadership qualities in organizational development at the senior level
- Manages 80 employees and around $28 million in managed volume on an annual basis
- Drives profitability of the retail outlets through detailed analysis of sales volumes and trends, food costs, labor costs, food quality, and level of service
2
Experience For Resident District Manager Resume
- Implements quick operational changes to positively impact revenue andprofitability
- Integrate fully within our client's organization and is a trusted advisor with a customer service focus
- Works to achieve company and client financial targets and goals through management of employees within the retail business
- Capability to work collaboratively with staff and additional management
- A passion for a high level of customer service
- Knowledgeable in compliance to food safety, sanitation and overall workplace safety standards
- Is proactive and positive; interacts professionally with a diverse group of associates, peers, managers, suppliers, clients and customers
- Has the ability to think quickly and accurately, is able to evaluate problems and make appropriate recommendations to person(s) involved
3
Experience For Facilities Resident District Manager Resume
- Ensures consistent and fair administration of personnel policies
- Interprets and ensures compliance with policies, procedures and guidelines to promote their consistent application
- Conducts operation audits of district units and design improvements to optimize financial performance and operational productivity
- Audits units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation and record keeping
- Integrate fully within our client’s organization by becoming a trusted advisor with a customer service focus
- Knowledge of state and federal food standard guidelines that apply to the K-12 market
4
Experience For Resident District Manager Resume
- Manages a large University account within a region to ensure customer and client satisfaction
- Ensures compliance with government and agency standards
- Ensures profitability of the account
- Participates in client negotiations
- Offer new ideas and communicate change in a proactive way
- Manage multiple Luxury Airport Lounges within the region to ensure guest and client satisfaction
5
Experience For Facilities Resident District Manager Resume
- Manages a large account within a region to ensure guest and client satisfaction
- Develops relationships with key client contacts as well as collaborating with the client and Sodexo management team on achieving annual operational projects and goals
- Drives Sodexo patient food services and retail programs revenue and ensures that program policies and standards are being upheld. This account includes one café, and retail coffee outlets
- Five to seven years of contract foodservice management experience
- Calculates and compare costs for required goods or services on a monthly basis
6
Experience For Resident District Manager Resume
- Creates a positive environment and successfully motivates and leads the food services team
- Strong understanding of Sodexo food service programs, policies and procedures and the ability to implement those systems effectively and efficiently in a large, fast paced environment
- Strong overall operational understanding of food service in a healthcare setting
- A passion for strong communication at all levels of the organization
- A commitment to a high level of customer service and customer engagement
- Knowledgeable in compliance to food safety (HACCP), sanitation and overall workplace safety standards
- Monitors the overall financial performance of the accounts to ensure profitability
7
Experience For Facilities Resident District Manager Resume
- Participates in the sales process to grow the region
- Able to travel within the region of responsiblity
- Manage the contract goals to strict quantitative and qualitative objectives to meet/exceed staff, clients, and management’s expectations
- Establishes high level of client and customer satisfaction and account retention
- Reports, liaises, and maintains standards on the specialist segments such as client/customer satisfaction, maintenance, catering, cleaning, and following up on any deficiencies
8
Experience For Resident District Manager Resume
- Provides positive and constructive feedback to employees by coaching, mentoring, counseling or corrective guidance and action, as appropriate
- Monitor operations, implement new processes and technology, and to ensure sufficient resources as needed
- Reviews and analyzes financial statements and data, operating reports, budget variance reports, and other appropriate financial information to monitor attainment of targets
- Active collaboration with Human Resources department to drive effective delivery of recruiting, training & development, compensation & benefit, HR Business partnering strategy
- Lead, manage, and develop the Sodexo team
- Identify and draft strategic initiatives with the focus on execution and KPIs. Continuous improvement through auditing and provide recommendations to drive performance improvement
9
Experience For Facilities Resident District Manager Resume
- Strong client relations and interpersonal skills supported by excellent communication skills
- Experience in a related field to include high end Hotel General Manager Experience
- Experience in Operations and Management
- Knowledge in ISO Quality System, HACCP and QHSE standards
- Promotes talent development
- Ray Charles Café
- La Brea Bakery
List of Typical Skills For a Resident District Manager Resume
1
Skills For Facilities Resident District Manager Resume
- Advanced skills in math and financial management such as budgeting and cost controls for multiple locations
- Have a strong focus on food quality and presentation as well as high end catering experience
- Lead with a hands-on approach, with proven experience driving employment satisfaction and engagement
- Prioritize time, manage multiple priorities and meet multiple demands
- Have five consecutive years of food service experience in high volume and multi-unit management and strong P&L background
- Have five consecutive years of food service experience in a high volume and multi-unit management environment with a strong P&L background
- Demonstrates a detailed and analytical understanding of account financial operations at all times
2
Skills For Resident District Manager Resume
- Extensive experience in managing multiple cost centers for a high volume, complex profit and loss budget
- Experience in managing a licensed retail operation
- Demonstrated working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC)
- Three to five years of direct foodservice operational management experience preferably with inventory and purchasing knowledge and control
- Three or more years progressive work experience as a general manager in an account of 5-9 million dollars annual volume
- Food retail experience in an urban environment
- Have experience managing multiple locations or business segments
- Knows how to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed
3
Skills For Facilities Resident District Manager Resume
- Complex data analysis experience and ability to make sound business decisions based upon results to drive profitability
- Strong financial acumen with a background in a high volume retail environment
- Well versed in all aspects of foodservice management, with a proven track record of success
- Five years of management experience in K-12 foodservice
- Multitask and prioritize in a fast-paced, dynamic work environment
- Maintains excellent relationships with customers, guests and client as well as other departments
4
Skills For Resident District Manager Resume
- Multi-unit or high volume operation experience is required
- Establishes and maintains effective customer/client rapport
- Monitors and reports on unit budgets annually, as well as all other reporting including labor and sales reporting
- Manages planning, budget analysis and reporting for the District
- Provides technical training and expertise, coaching and leadership to the team
- Create marketing plans for account locations
- Lead with a hands-on approach, driving employment satisfaction and engagement
5
Skills For Facilities Resident District Manager Resume
- Foster a culture of developing future leaders
- Understand business objectives and support client initiatives by incorporating Sodexo standards/best practices
- Have previous success managing a University Campus account
- Knowledge and passion for sustainable dining and food practices
- Have had previous success managing a University Campus account
- Creative problem solving acumen
- Responsible for accurate and timely Sodexo and client reporting
- Creatively drive catering volume and client satisfaction
- Be outgoing and be able to interact with clients and customers
6
Skills For Resident District Manager Resume
- Has a high level of resilience during stressful periods and the ability to handle last minute changes
- Rolls out new culinary programs in conjunction with the company marketing and culinary team
- Implements and oversees all food service operations including patient food services and retail food services for Sodexo at this account
- Execution of service quality and ensuring customer and client satisfaction
- Artisan Café at the Pavilion
7
Skills For Facilities Resident District Manager Resume
- Comprehensive knowledge of food service systems and administration
- Create environment of unparalled hospitality
- Lead and further develop business strategies within the healthcare system
- Be versed in culinary functions, food and labor cost control, food safety and sanitation
- Superior interpersonal skills and have the ability to develop and maintain professional, positive working relationships with multiple clients, liaisons, customers, employees, supervisors and vendors
- Ensure the facility’s product offerings/solutions and lead/motivate the management team
- Inspire strategic direction; secure and deploy resources; cultivate relationships with clients and other teams within Sodexo; ensure the fulfillment of all contract commitments; sustain client satisfaction and retention; and maintain strong employee relations
- Be well versed in culinary functions, food and labor cost control, food safety and sanitation
- Superior interpersonal skills and can develop and maintain professional, positive working relationships with multiple clients, liaisons, customers, employees, supervisors and vendors
8
Skills For Resident District Manager Resume
- Healthcare Food Services, Housekeeping, or Plant Operations or a combination of services is required
- Can direct other leaders in a high volume business
- Can build and foster relationships across Sodexo internally to ensure additional market growth and the promotion of comprehensive solutions offerings to clients – this includes collaborating with senior leaders and Business Development to grow Sodexo’s business in the assigned market
- Play a key role and enthusiastically supports the succession planning and development of key personnel within area of responsibility
- Can develop exceptional client relations and ensure the facility’s product offerings/solutions align with client needs
- Drive solutions that optimize the current business portfolio
- Develop and execute a strategy to accelerate business growth throughout the region
- Can ensure the organization’s brand reputation
- Lead and motivate the management team, inspiring strategic direction; secure and deploy resources; cultivate relationships with clients and other teams within Sodexo; ensure the fulfillment of all contract commitments; sustain client satisfaction and retention; and maintain strong employee relations
9
Skills For Facilities Resident District Manager Resume
- Strong Food operations expertise with knowledge of latest trends and innovations to drive client value
- Can work with managers and develop a strong team moral for extraordinary service levels
- RELOCATION ASSISTANCE IS AVAILABLE!
- Achieve continuous improvement in customer and client satisfaction scores
- Strategic thinker to connect best practice solutions to proactively serve client challenges
- Support and build relationships with clients
- Districts vary in size but generally range from between 4 to 13 individual component contracts. Manages employee base of 150 up to 500 employees utilizing Aramark or client’s payroll. Total managed volume: $13 million
10
Skills For Resident District Manager Resume
- Compliance – Ensure unit managers maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to Finish those relating to safety, health, and wage and hour
- Lead and motivate the management team, inspiring strategic direction
- Develop and execute strategic plans
- Provide Innovation in all aspects of the program
- Ensure the fulfillment of all contract commitments
- Attend regular meetings, and be visible and hands-on with all unit operations
- Work with a team approximately 18 salaried managers and a large staff
- Build a positive environment for residents and employees
- Entrepreneurial spirit and the ability to grow revenue and manage costs
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