Resident Manager Resume Sample
Zachery Mann
45750 Cassandra Vista,
New York,
NY
+1 (555) 295 3661
Work Experience
Resident Manager
06/2015
-
PRESENT
Houston, TX
- Excellent interpersonal, motivational, writing, management and leadership skills
- Understanding of a wide range of property management/accounting software
- Hygiene & Sanitation
- Extensive large Luxury hotel experience
- Rooms and food & beverage exposure
- Strong budgeting and revenue management experience
- Has a proven track record in a similar role within a luxury hotel group
Sb-resident Manager
01/2008
-
01/2015
Dallas, TX
- An inspiring leader who places our people and our brand at the heart of all their decisions while delivering a superior guest experience
- Able to work closely with the General Manager to establish clear performance goals for the team, providing regular feedback to them through coaching and support
- Has the knowledge, background in luxury, high guest engagement and outstanding leadership capabilities
- Able to manage every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient but effective business, as well as creating a fun atmosphere and providing a highly personalised and locally inspired guest experience
- Able to adopt a hands-on approach to maintain quality and improve productivity in all areas of the operation
- Being a leader who inspires the team by understanding their individual needs and work alongside them
- Be responsible for creating a high-performance culture, leading the team and fostering a collaborative approach across all departments
- Has a proven track record in driving engagement and guest satisfaction for the hotel
- Offer contingent upon a successful work permit application
Asst Resident Manager SL
12/2000
-
08/2007
San Francisco, CA
- Help manage client investment needs consistent with Firm policies and industry requirements
- Keep current with information regarding regulatory requirements, financial markets and current and new products
- This is an hourly non-exempt position and is subject to overtime pay
- Resume required with online application
- Assisting RA’s with roommate conflicts and resident discipline problems
- Reports resident accidents or injuries to supervisor
- When assigned, monitors eye drug testing
Education
Northwestern University
1995 - 1999
School's Degree in Education
Professional Skills
- Inspiring collaborative leadership skills with strong interpersonal & communication skills; in English and Bahasa
- Facilities/Operations experience with strong working knowledge of building systems
- Business savvy leader with demonstrated financial acumen, capable of providing strong P&L results oriented financial leader
- Exceptional customer relationship skills, especially with individual high-profile customers
- Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
- Verifiable experience originating, maintaining, and meeting an annual budget
- Focuses on building strong relationships with corporate departments and strategic partners to achieve the marketing efforts of the Branch
How to write Resident Manager Resume
Resident Manager role is responsible for english, leadership, database, credit, training, auditing, purchasing, security, insurance, travel.
To write great resume for resident manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Resident Manager Resume
The section contact information is important in your resident manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Resident Manager Resume
The section work experience is an essential part of your resident manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous resident manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular resident manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Resident Manager resume experience can include:
- Take part in the warm receiving of all guest arrivals and ensure that the guests’ welcome experience exceeds set standards at all times
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- To ensure good communication between all employees and department in the country
- Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance
- Conduct weekly field reviews of Concessionaire operations, and participate in ‘Pre-opening Field Meetings’ associated with ongoing phased construction
- Conduct daily field reviews of Concessionaire operations, and participate in ‘Pre-opening Field Meetings’ associated with ongoing phased construction
Education on a Resident Manager Resume
Make sure to make education a priority on your resident manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your resident manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Resident Manager Resume
When listing skills on your resident manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical resident manager skills:
- Valid Hawaii State driver's license and good driving record
- Handle every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient and effective business
- Strong operational management experience in a 5 property with a focus on Room Divisional leadership (front office, reservations, housekeeping operations)
- Experience in the student/multi-family housing industry; or equivalent combination of education and experience
- Fluent in English and with professional business writing skills
- Promotes corporate and complex initiatives and is able to effectively communicate these initiatives to Financial Advisors within their branch
List of Typical Experience For a Resident Manager Resume
1
Experience For Sb-resident Manager Resume
- A professional, dynamic and hands-on leader with strong entrepreneurial spirit, multicultural exposure and a passion to coach and develop local talents
- Janitorial to include cleaning the building on a daily basis
- Supervise one to two Auditors to ensure compliance to the COS Quality Management Plan and established Standard Operating Procedures
- Coordinate and perform the auditing of the Concessionaire’s Maintenance Operations to include, but not limited to
- ITS, Signalization and Lighting compliance to Contract performance metrics
- Enforces the facility’s rules of conduct with the residents
- Monitors activities of assigned staff for conformance with HNTB's contractual requirements.Provides technical leadership for complex or unique assignments
- Coordinate the auditing of the Concessionaire’s roadway and bridge construction operations. Review completed audits for accuracy and process distribution of nonconformance findings
2
Experience For Asst Resident Manager SL Resume
- MOT, Guardrail and Attenuator compliance to Contract performance metrics
- Environmental and Jobsite cleanliness compliance to Contract performance metrics
- Road Ranger and Incident Response compliance to Contract performance metrics
- Responsible for the direction and supervision of the maintenance employees
- Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with Equal Employment Opportunity requirements; Related Management Company’s EEO policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes
- Responsible for the implementation of and adherence to Fair Housing practices per Related Management Company, L.P.’s Fair Housing Policy and as communicated periodically through Fair Housing training with the Fair Housing officer or designee
- Shares responsibility for the appearance of the property, its furnishings and equipment and all surrounding grounds and parking areas in conjunction with the Maintenance and Housekeeping staff
3
Experience For Resident Manager Rail Signal Systems Resume
- Hires, trains, and supervises the Student Manager staff. Holds responsibility for orientation prior to the beginning of each academic period and regularly scheduled training throughout the year
- Holds responsibility for the hiring, training and supervision of all Front Desk employees
- Assists the General Manager and Assistant General Manager in maintaining the standards of morale and discipline for residents as established by the Community Living Standards, University Honor Code, Lease Agreement, and Policies and Procedures
- Assists in the overall marketing efforts of the property including giving visitor tours, review and revision of marketing materials, and involvement in all University related marketing efforts
- Develop an active follow-up program on direct inquires including constant communication with prospects
- Establish and maintain open lines of communications with all levels of management and staff in order to promote team building and more efficient operations
4
Experience For Senior Resident Manager / Security Monitor Resume
- Manage all aspects of the operation of the facility, coordinating all programs and work between the various departments
- Maintains familiarity with all aspects of Business Office operations and Human Resources policies and procedures
- Holds responsibility for all check-in and check-out procedures
- Understands all aspects of the property's Health & Safety program
- Coordinate and oversee the maintenance and repairs of the building, the building systems, the grounds including all service contracts for the building systems, landscaping and snow removal in conjunction with the Building Maintenance Services Director of Operations and the Director of Purchasing
- Coordinate relationships between the facility, regulatory agencies and local emergency service agencies i.e. fire and police departments
- Manage and coordinate all aspects of the human resources program with the Director of Human Resources including hiring/firing, payroll, salary administration, unemployment, workers compensation etc
- Manage the marketing and rental issues to achieve the highest possible occupancy level, making sure that all rental inquiries, follow-ups, tours, forms and reports are in accordance with the marketing and rental guidelines
- Monitor all aspects of the business office issues including the account receivable and payable functions insuring that invoices are processed according to guidelines and schedules established by the Corporate Accounting Department
5
Experience For Security Monitor / CBT / Resident Manager Resume
- Provide ongoing training for all building staff
- Prepare and maintain staff schedules including scheduling vacations and days off, ensure all shifts are covered at all times
- Supervises all resident movement when arriving and leaving the facility
- Attends conferences, seminars, training sessions, and workshops, as instructed by the Resident Manager Supervisor
- Ensure that all staff follows safety and security procedures
- Maintain written job descriptions for all employees
6
Experience For Security Monitor Resident Manager Resume
- Update Management team on a daily basis
- Perform periodic unit inspections and move out inspections
- Interacts with residents and participates in interventions
- Performs scheduled resident headcounts and Facility Walkthroughs
- Conducts daily inspections and ensures facility cleanliness
- Completes pat searches and property searches
- Monitors residents ingestion of medications
7
Experience For Resident Manager Resume
- Participates in resident incentive and sanction program
- Works with a team and ensures best customer service practices
- Employee Recognition & Wellness Programs
- Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
8
Experience For Sb-resident Manager Resume
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
- Interact with owners and residents to tactfully enforce house and ground rules and address complaints and grievances
- Prepare budget and monthly reports
- To manage his staff in everyday activities and help them when necessary
9
Experience For Asst Resident Manager SL Resume
- To ensure staff in his region are properly trained and prepared for their work
- To supervise and assist the Commercial team in business development
- To be involved in contract final negotiations when required
- To take necessary actions to recover overdue balances
- To ensure a proper and accurate forecast of the business
10
Experience For Resident Manager Rail Signal Systems Resume
- To resolve clients complaints and conflicts
- To ensure the application of the QMS in his country
- Guest Experience focused and with strong eye for details. Manage hotel operations to maximize efficiency and profitability while minimizing costs. Systematic. Drive the delivery of brand products and services
- Lead the hotels operational Divisions to achieve Group and Brand standards. Deliver compliance with local regulation and strive to achieve international best practice. Be an champion of the Pullman Brand
- Represent the hotel General Manager and Division Heads in their absence
- Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations for all or some of the following areas
- Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
- Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved
List of Typical Skills For a Resident Manager Resume
1
Skills For Sb-resident Manager Resume
- Oversee the effective operation of the guest transfer experience
- Effectively communicate with all levels of management; internally and externally
- Has a good understanding of the Firm’s resources; able to direct the sales force to the appropriate resources in an efficient manner
- · Hospitality pre-opening experience
- · Experience working in resorts
2
Skills For Asst Resident Manager SL Resume
- Or more of progressive managerial experience in a leading resort of hotel with exposure in a luxury lifestyle brand
- Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer
- Excellent organizer and planner enables the team to take full responsibility for their roles
- Proven career success in multi-family housing, luxury, or market-rate industry segments
- Experience managing multiple projects and people
- Experience being an inspirational leader of others
- Proficiently skilled in plumbing, electrical, mechanical, and basic construction
- Experience managing a Tenant Amenity Space
3
Skills For Resident Manager Rail Signal Systems Resume
- Valid driver’s license – State of Florida
- 5-7-years of recent hands-on experience in the property management industry
- Strong understanding of hotel operations and administration
- Experience in both Rooms and Food & Beverage Operations
- Proven leadership capability to develop, motivate and drive team members
- Evidence of achieving results and making change happen through leadership and influence of a team
4
Skills For Senior Resident Manager / Security Monitor Resume
- Experience in residence life, student development, wellness programming, events planning and crisis prevention and intervention
- Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest experience
- : Guest service experience
- Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
- Ensuring core elements of the service strategy are in place to produce the desired results
- Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams
- Ensure that managers are enhancing the talent on their teams through employee development, succession planning, training and growth opportunities
5
Skills For Security Monitor / CBT / Resident Manager Resume
- Oversee the smooth operation of teams by liaising directly with HODs and monitoring all relevant managers, supervisors and hosts
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities
- Lead and encourage the team by understanding their individual needs and working with them in an approachable way
- Seeks opportunities to grow business and drive sales by capitalizing on Firm initiatives
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
- Family member of a graduate or undergraduate student living in University Apartments
- Family member of a postdoctoral researcher living in University Apartments
- Family member of a current academic staff or faculty member living in University Apartments
6
Skills For Security Monitor Resident Manager Resume
- Motivate and inspire your team through genuinely role modelling core values
- Lift, carry, or move items extremely heavy items with assistance including but not limited to boxes, furniture, appliances, and other household items
- Conduct video-taped Project reviews of the corridor – once a week at night, and once a week during daylight hours
- Lives onsite in apartment provided. Serves in the on-call rotation to address emergency and crisis situations during evenings, weekends, and holidays
- When assigned, monitors drug testing
- Attention to detail both with product and guest
7
Skills For Resident Manager Resume
- Entrepreneurial and a strategic decision maker
- Understands and is able to participate in strategic revenue management practices
- Responsible for the Branch’s sales performance and financial performance
- Ensure that all set guidelines, LQA standards and task breakdowns are in place and rigorously enforced
- Oversee the management of the guest history and profile system in conjunction with the Front Office
8
Skills For Sb-resident Manager Resume
- Oversee all experiences throughout the resort, including but not limited to: picnic islands, sandbank, outdoor cinema, kids’ club, events calendar, festive season activities, special events, traditional Fijian shows, etc
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
- Ensures core elements of the service strategy are in place to produce the desired results
- >15 years of experience at SITE for projects focused on mechanical equipment, packaged systems, modular processing units etc prevalent in petroleum refining, petrochemical and/or gas processing industries
- >11-14 years of experience at SITE for projects focused on mechanical equipment, packaged systems, modular processing units etc prevalent in petroleum refining, petrochemical and/or gas processing industries
- Expertise for managing assets with mixed-use space
9
Skills For Asst Resident Manager SL Resume
- OSHA HAZWOPER 40 Hour Training, or ability to obtain within 30 days
- Comprehensive knowledge of industry software systems; preferably Onesite
- Comprehensive knowledge of industry software systems
- Comprehensive knowledge of industry software systems; preferably One-site
- ATTSA Intermediate MOT certification, or ability to obtain within two (2) months
- FDOT/CTQP QC Manager certification, or ability to pass exam within three (3) months
- Complete FDOT Critical Structures Construction Issues self-study course within 30 days
- ATTSA Intermediate MOT certification, or ability to obtain within 30 days
- Complete FDOT Critical Structures Construction Issues self-study course within two (2) months
10
Skills For Resident Manager Rail Signal Systems Resume
- Academic staff or faculty
- · Membership of professional organisation in hospitality related field
- Has attended Leadership programs
- · Well versed in Opera and Sun Systems
- · Management role in a culturally diverse workforce
- · Fluent in English – written and spoken –
- · Written and spoken Russian, French, Mandarin etc
- Competent in OPERA & Micros, and Microsoft Office Suite
List of Typical Responsibilities For a Resident Manager Resume
1
Responsibilities For Sb-resident Manager Resume
- Powerful sales leader with the capacity to set aggressive sales intensity through personal involvement with strategy, deployment, revenue management and sales initiatives
- Creating an atmosphere in all Rooms areas that meets or exceeds guest expectations
- Active personal involvement with the sales strategy/process, with emphasis on continuing to increase visibility and positioning of the hotel
- Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel
- Foster positive owner relationships if applicable and assist in providing ongoing information and status reports
2
Responsibilities For Asst Resident Manager SL Resume
- Perform well under stress and be adaptable to changing work environments
- The security function to ensure a safe and secure environment for guests, employees, and hotel assets
- Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives
- Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, etc. and compliance with policies and procedures and labor regulations
- Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team
3
Responsibilities For Resident Manager Rail Signal Systems Resume
- Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
- Study, analyze and interpret complex activities and / or information in order to improve new practices or develop new approaches
- International experience as Resident Manager or in a similar capacity in a luxury hotel environment with the ability to understand global markets that affect the business of the hotel
- Extensive background in Hotel Operations
- Managing all aspects of HUD affordable housing requirements, which includes annual recertifications, REAC inspections, running income verification reports, managing wait lists, transmitting vouchers, etc
- Maintenance Work Order Control
4
Responsibilities For Senior Resident Manager / Security Monitor Resume
- Lead the team to deliver exceptional guest service and quality standards, ensure colleagues understand key drivers of guest satisfaction, involves the team to develop new initiatives to enhance guest satisfaction
- Use guest satisfaction tools to identify trends and causes, devise and implement long-term service plans to deliver continuous improvement
- Builds relationships with guests, utilize feedback to improve service and standards
- Regularly analyses industry and market trends in quality and service to implement new service initiatives
- Coach and mentor direct reports
- Ensure communication flows between the General Manager, Executive team and colleagues at all levels
- Work with the General Manager to develop and establish clear goals and support direct reports in achieving them. Provide specific feedback to the team about results
5
Responsibilities For Security Monitor / CBT / Resident Manager Resume
- Manage performance, ensure all departmental goals are met and provide coaching or performance counselling as required
- Take an active role in recruiting and selecting, in conjunction with the Executive Committee/Managers ensure recruitment, training, development and staffing levels are as required
- Work closely and effectively with the General Manager to drive strategic projects, revenue and financial goals
- Build a fun atmosphere and ensure a highly personalised and locally inspired guest experience
- Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest happiness
- Effectively manage costs, expenses, wastage, breakages, security and stock control whilst maintaining operational service levels to improve profitability in line with flow-through targets
- The capability to contribute to the wider strategic development of the organisation
6
Responsibilities For Security Monitor Resident Manager Resume
- Passionate, engaged and dynamic professional with sound operational experience and strong entrepreneurial spirit in the upper-upscale / luxury world, results-driven and guest orientated
- Updating resident files
- 32BJ hourly Position
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