Resource Planning Analyst Resume Sample
Gunnar Prohaska
208 Jennifer Crossing,
New York,
NY
+1 (555) 567 2095
Work Experience
Senior Resource Planning Analyst
10/2016
-
PRESENT
Dallas, TX
- Specific experience with or knowledge of large IT Vendors
- Plan and release all outbound orders shipping same day to customer SLA’s
- Learn other areas of operations so as to assist in problem resolution
- Assists in the preparation and development of Cascade’s IRP, focusing on the preparation of demand load forecasts, weather normalization, economic analysis, energy market intelligence, price forecasts and supply side analyses utilized for Cascade’s IRP
- Perform other tasks and other special projects as assigned
- Maximise operational performance through optimisation of scheduled activities
- Monitor adherence to schedules to ensure optimum business performance
- Provide attendance and shrinkage validation and reporting against planned schedules
- Liaise with key stakeholders to ensure that changes to the plan are understood
Resource Planning Analyst
05/2011
-
06/2016
Philadelphia, PA
- Forecasting, planning and scheduling ownership at a site level
- Management of annualised hours system, holiday booking process/systems
- Accurate volume, handling time & FTE forecasts
- Responsible for Resource Planning, forecasting & demand scheduling for all types of processing & complaints activity using appropriate systems/methodology
- Delivering detailed workload projections, resource gap analysis & appropriate recruitment/resource plans to ensure the delivery of business plans
- Identify & utilise operational levers such as shrinkage options & shift optimisation to ensure sufficient resource is available to meet demand
- Develop and maintain a Department Administrative Guideline (DAG) program that accurately documents department procedures and policies
Forecast & Resource Planning Analyst
07/2004
-
12/2010
Philadelphia, PA
- Continually monitor, collect and maintain documentation for existing generating plants as needed to accurately model these generation resources
- Track historic load trends and compare to load forecasts to determine load forecasts in the future are accurate
- Analyze and interpret company financial and statistical data used in studies to analyze the generation resources
- Prepare production cost models and capacity expansion models using the resource planning software as needed but no less than once a year
- Work to find efficiencies in the resource planning software process to reduce the time needed to create the output from each system
- Research and communicate the proper interpretation of rates, rules, and terms and conditions of potential resource alternatives, including renewable resources, as needed to run resource plan models
- Manages resources/activities to achieve deadlines and results (to include effective resource allocation)
- Manages and analyses WMS/DLx/Shift reports to identify areas of opportunity and uses independent discretion and judgment to develop solutions that are executed by the team
Education
University of New Mexico Valencia Campus
2000 - 2004
Bachelor's Degree in Engineering
Professional Skills
- Excellent Excel skills ( V lookups, Pivot tables etc.) Excellent data interpretation skills
- Excellent working knowledge and practical application of financial principles, policies, procedures and accounting, including strong Excel skills
- Strong problem solving and troubleshooting skills and an ability to provide creative solutions to complex problems
- Strong organisational, planning and time management skills with the ability to
- Strong modelling/simulation knowledge and skills
- Excellent problem solving &negotiation skills
- Strong computer skills. Proficiency in Microsoft Excel, Word, Access, and Project Management software
How to write Resource Planning Analyst Resume
Resource Planning Analyst role is responsible for excel, software, training, strategic, advanced, powerpoint, shipping, procurement, security, purchasing.
To write great resume for resource planning analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Resource Planning Analyst Resume
The section contact information is important in your resource planning analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Resource Planning Analyst Resume
The section work experience is an essential part of your resource planning analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous resource planning analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular resource planning analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Resource Planning Analyst resume experience can include:
- Track colleague skills, ensuring that we have the right number of people skilled to meet forecasting needs
- Outstanding analytical skills and ability to identify and communicate trends and patterns in data
- Effectively engages customers & business partners to gain feedback before making plan changes and final decisions
- Prior resource planning experience
- Proven experience of influencing key business stakeholders
- Operational experience in Accounting or supporting Accounting systems
Education on a Resource Planning Analyst Resume
Make sure to make education a priority on your resource planning analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your resource planning analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Resource Planning Analyst Resume
When listing skills on your resource planning analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical resource planning analyst skills:
- Intermediate / Advanced MS Excel skills would be advantageous; intermediate MS Word skills
- Strong strategic ability with excellent analytical skills and interpretation of figures
- Proven capability to effectively communicate with Senior Management
- Strong Microsoft Suite skills(Word, Excel, Access, PowerPoint & Project)
- Demonstrated ability to effectively communicate with diverse work groups
- Excellent verbal and written communication skills, and ability to comprehensively and clearly present strategic issues and solutions to senior leadership
List of Typical Experience For a Resource Planning Analyst Resume
1
Experience For Enterprise Resource Planning Analyst Resume
- Experience of a fast moving multi-channel contact centre, ideally in a 'blended' service environment with experience of working in multilingual teams
- Robust data modelling skills to support long-term strategic initiatives
- Technical software skills including the ability to develop and maintain databases
- Relevant experience in Resource Planning experience
- Intermediate to advanced Excel skills, including knowledge of pivot tables
- Experience with resource planning, call routing and IVR functionality
- A good understanding ofback office resource planning methodologies & performance metrics is required
- Consult with center leadership and perform real-time updates of skilling and agent task assignment to balance service levels across all queues
- Experience in an analyst-level resource planning role in a multi-lingual call center
2
Experience For Senior Resource Planning Analyst Resume
- Monitors effectiveness of resource and demand plans whilst in operation and applies to future forecasting
- Experience in a higher education or other fundraising organization
- Experience developing presentations that synthesize complex information into concise messages
- Experience using automated call distribution & call management software (preferably Avaya CMS)
- Previous experience within a contact centre resource planning role would be advantatgeous
- Proven record of working in cross-functional environment
- Experience utilizing SQL/VBA
- Field Planning experience
3
Experience For Forecast & Resource Planning Analyst Resume
- Provides leaders with information & data to successfully achieve business objectives and ensure effective information flow
- Collaborate and influence (managers and above) . Leadership experience
- Assisting End Users to resolve routine problems, identifying root causes of quality problems and proposing sustainable solutions
- Holds leadership accountable for ensuring that daily production volumes are met or surpassed by executing to plan
- Ensure that long term training and recruitment plans are maintained by regular discussion with the training team and Business stakeholders
- Provide a creative approach to planning of exception activity, considering both business requirements and individual needs
- Oversee the entire schedule bidding process; create new schedules or schedule changes that optimize staffing to best meet workload patterns
4
Experience For Product Development Resource Planning Analyst Resume
- Daily, weekly and monthly administration of tracking & reporting tools to ensure that all employee records are up to date
- Participate with peers and management in preparing responses to RFQ’s (Customer 360) received from existing and or new customers
- Fabrication Subcontracting Purchasing Support
- Be a key contact for the Data Solutions finance partner to support the understanding of budget and profitability and in month profiling
- Ensure the highest standards of data accuracy by updating all relevant systems on a daily basis and verifying changes
5
Experience For Resource & Planning Analyst Resume
- Assist with the Project Management tasks and timescales, including maintaining project plans and risk logs
- Ownership and completion of email queries and scheduling requests sent to the EMS Resource Planning mailbox
- Responsible for determining resources necessary to execute the plan (i.e. IMS, Engineering for time/motion studies,
- Explore innovative enhancements which help in streamlining operational processes, as well as focusing on cost reductions
- Develops and maintains ongoing partnerships in multiple departments & at various levels within the organization
- Facilitate sourcing and contract requests to Enterprise Spend Management (ESM) on IT’s behalf for all vendors managed
- Deliver weekly short to medium term FTE requirement forecasts & clearly communicate resourcing recommendations to Distribution Management
6
Experience For Global Resource Planning Analyst Resume
- Ensure shift planning aligns to forecast activity requirements & service levels
- Maintain headcount forecast tools, ensuring driver assumptions are regularly challenged & that they reflect our high service level standards
- Deliver regular long term forecasts to drive recruitment strategies & support group financial forecasting processes
- Ensure that annual leave is booked to the appropriate targets and avoids bottle necks during the year
- Work with the Global IT team to ensure that the service levels for end user support are being met
7
Experience For Associate Resource Planning Analyst Resume
- Establish data quality metrics, standards, improvement opportunities to better support Accounting and Finance business needs
- Work with SAP deployment team to ensure evolving business requirements among Production users are kept consistent with the global SAP template
- Flexible and open to new ideas with the ability to understand issues from corporate, regional and local perspective while maintaining customer focus
- Manage/create schedules that optimize staffing to best meet workload patterns
- Analyze forecasts, communicate changes and performance and provide guidance to assist the management team in meeting daily/weekly goals
8
Experience For Financial Center Sales Resource Planning Analyst Resume
- Prepare annual load forecasts for electric utility power supply requirements including the WECC, NERC, EEI and other Load and Resource reports
- Prepare documentation for Federal reporting requirements such as NERC
- Maintain professional working relationships with all employees, regulators, commission staff, business associates, consultants and customers
- Manage the creation, re-activation, and maintenance of Bills of Material (BOM) using part drawings/blueprints
- Coordinate and record the approval of holidays and training, team meetings centrally to ensure resources are available to meet our revenue targets as required
- Identify own training needs, seek and act on opportunities to develop within the role
- Support the team in ad-hoc analysis and monthly cost monitoring
9
Experience For Lead Resource Planning Analyst Resume
- Assists in monthly roster building, handle crew queries and day to day operations as assigned
- Short term forecasting for CLPS clients
- Maintenance of workforce management- of WFM software, employee records, data cleansing, real time data provision
- Identifies opportunities and produces trend analysis to support forecasting manager and wider business
- Delivers central reporting and adheres to robust change control – minimises ad-hoc reports
- Word processing (MS-Word)
- Work in a fast paced, stressful environment while remaining calm and focused
- Sound understanding of customer requirements, quality requirements, lead times
- Advanced Excel knowledge essential and sound understanding of MS Access
10
Experience For Senior Enterprise Resource Planning Analyst Resume
- An understanding and genuine interest in financial services in the UK
- Microsoft office packages including advanced proficiency in excel and data manipulation
- Relationship building and engagement
- Adapt quickly to changing goalposts or environments
- Awareness of vocational qualification processing or assessment (desirable)
- Owns process improvement research and participates in annual budget preparations
- Delivers service improvements through development & creation of plans that have a positive impact on business matters of significance
- Builds short-term & long-term strategic planning models based on feedback incorporated from cross-functional teams members (HR, Finance, IT, GLS), Leadership, and peer groups
List of Typical Skills For a Resource Planning Analyst Resume
1
Skills For Enterprise Resource Planning Analyst Resume
- Ideally have back office planning experience however a good understanding of front office resource planning methodologies is essential
- Solid understanding of telephony, routing, skilling systems and methodologies
- Decision making ability, attention to detail, problem solving skills and flexibility
- Hands on experience implementing, supporting, and enhancing ERP core operational systems and subsystems while following the system development life cycle
- Good understanding of resource planning methodologies, service level dynamics and performing trend analysis
- Ideally good understanding of back office resource planning methodologies
- Good understanding of both front and back office resource planning methodologies
- Good understanding of front and back office resource planning methodologies
- Experience working within a resource planning or similar role is essential
2
Skills For Senior Resource Planning Analyst Resume
- Able to demonstrate an analytical approach to solving problems and thinking outside the box
- O Good understanding of back office resource planning methodologies
- Good understanding of back office resource planning methodologies and back office performance metrics
- Good understanding of back and/or front office resource planning methodologies and back office performance metrics
- Four years of experience with business analysis involving identification of complex problems and arriving at solutions rooted in information
3
Skills For Forecast & Resource Planning Analyst Resume
- Experience presenting and influencing business stakeholders
- Good understanding of both CX and KA rostering and manpower
- Ideally good understanding of back office performance metrics
- Good understanding of both front and back office performance metrics
- Experience within the Architecture, Engineering or Construction industries
4
Skills For Product Development Resource Planning Analyst Resume
- Experience with Microsoft Office including Excel and Word
- Effective management of individuals without reporting authority to achieve goals and meet deadlines
- Ideally have experience in a similaranalytical or resource planning role
- An understanding of the prioritisation of workloads in a Contact Centre
- Previous experience of working with a Workforce Management System desirable but not essential
- Experience of Avaya, IVR and call routine
- Proven advanced proficiency with Microsoft Office applications especially Excel and PowerPoint
5
Skills For Resource & Planning Analyst Resume
- Self motivated, flexible and responsive to business needs and changes in priorities and deadlines
- Scheduling or Real Time Planning experience
- Work with Line Management to deliver effective Real-Time performance in the Contact Centre
- Proven background in staff resourcing across multiple contact methods and time zones
- Strong knowledge of Excel and other Microsoft Office products
- Experience of workforce management systems essential
- Demonstrated proactive and solutions-oriented approach towards business problems and process improvements
- Three or more years of experience in the analytical field with data and statistical analysis
- Experience with project management and operational policies, procedures and practices
6
Skills For Global Resource Planning Analyst Resume
- Quickly build strong relationships with HR & Distribution Management
- Recommended Knowledge/experience with Genesys software, Fair Isaac’s Falcon, and Adeptra
- Supporting with input forecasting using trend analysis and statistical modeling to drive decision making
- Managing the Resource-Planning mailbox, completing actions and responding to emails within SLA
- Providing feedback to the Resource Planning Manager of weekly hotspots to support scheduling efficiency
7
Skills For Associate Resource Planning Analyst Resume
- Monitoring ongoing business requirements to ensure that End User needs are addressed
- Reviewing and ensuring timely resolution of all Service Now Tickets assigned to the RTR CoE
- Supporting training for new and modified business processes as required
- Supporting overall project management for IRP matrix team, including, processes, communications, and deliverables
- Interacting with and influencing business and finance customers to gather and present data
- Building short/medium and long term operational plans to minimize variable costs associated with staffing
- Ensuring forecasts tracking to accuracy targets
- Highlighting any future concerns and providing recommendations to mitigate any future risks
8
Skills For Financial Center Sales Resource Planning Analyst Resume
- Understanding of how back office impacts contact centres
- Ensuring that the IRP accurately reflects the resource opportunities available to PGE
- Providing analysis for PGE strategy for compliance with greenhouse gas reduction targets or requirements
- Processing employee holiday within SLA
- Optimising breaks and lunches to ensure maximum productivity of resource
- Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations
9
Skills For Lead Resource Planning Analyst Resume
- A Go-Getter in terms of gaining each Project Manager’s attention to obtain all relevant planning data
- Support the business by making and driving recommendations on best use of operational resource, operational efficiencies and leakage opportunities
- Ensure planning processes adhere to the OMF and share best practice across the planning community
- Utility budgeting and financial planning
- Understand various metrics being compiled by the Resource Planning team
- Be confident in using call management systems and the associated reporting
- Enjoy problem solving and analysing data
10
Skills For Senior Enterprise Resource Planning Analyst Resume
- Support the Resource Planning Manager to deliver efficient scheduling for the week ahead
- An understanding of the Resource and Planning cycle
- Ensure the planning processes are adhere to the OMF and share best practice across the planning community
- Engages operation and specialist areas to promote understanding of and buy in to the planning
- Confident managing multiple stakeholders and working with large volumes of data
- Provide daily staffing requirements to ensure that staffing is optimized to best meet call volume patterns and improve schedule optimization
- Work with contact center management and recruiting to build plan for hiring/attrition trends
List of Typical Responsibilities For a Resource Planning Analyst Resume
1
Responsibilities For Enterprise Resource Planning Analyst Resume
- High level of experience working with ERP systems in regards to various line function requirements
- Experience working in a hospital or healthcare organization
- Ensuring that the work force management system is kept updated with all changes including joiners and leavers
- Creating comprehensive business reports and/or alignment maps for the development of strategic engagement approaches
- Attend meetings giving performance feedback to Operations Management and make recommendations regarding the following week
2
Responsibilities For Senior Resource Planning Analyst Resume
- Assist in property parcelization process working with CAM regarding client objectives and constraints
- BOM material management, item master setup, MRP principles in a manufacturing setting
- Track and provide trend analysis regarding off-phone/queue activities
- Numerical and statistical understanding is essential
- Be responsible for the Production Planning as well as cost and service optimization for the MEU and potentially wider EU network
- Seek ways to improve underwriting processes and valuation capabilities
- Carry out detailed root cause analysis to improve planning accuracy and put measures in place to improve
3
Responsibilities For Forecast & Resource Planning Analyst Resume
- Interprets specialised internal and external data to create customer demand forecasts using dedicated tools
- Be customer focussed with a genuine desire to deliver an outstanding service
- Undertake ‘planned vs actual’ analysis and carry out detailed root cause analysis to provide challenge and improve planning accuracy
- Knowledge of workforce planning technologies required, specifically Verint Impact 360 would be an advantage
- Interact with Partners, Directors, Supervisors, Project Managers, PM Assistants, Resource Planning Staff, and Project Accountants
4
Responsibilities For Product Development Resource Planning Analyst Resume
- Proactively determines the course of direction the business takes through daily plans executed by leadership
- Ensures campus safety program is followed
- Deliver adhoc analysis to support Distribution Managers
- Knowledge of SQL would be advantageous
- Basic knowledge of Operational tactical and strategic techniques used to drive overall service levels across multiple sites
- Support HTRG’s conformance with SFI and FSC certification requirements and support management systems that enable the advancement of HTRG’s forest stewardship commitment
- The ERP Analyst serves as a subject matter expert (SME) for core operational systems, and functions in the capacity of a liaison between ITS and the operational business areas as to enhancing and maintaining the organization’s investment; commensurate with the company’s evolving business requirements and operational needs
- Possesses the capacity to identify and translate business requirements and process flows into technical specifications for which can be enabled into ERP solutions and incorporated into the organization’s core operational systems
5
Responsibilities For Resource & Planning Analyst Resume
- Understands, adheres, and actively promotes the organization’s Change Control process methodology, by which all updates to production systems are reflected and tested in all platform environments to ensure consistency and integrity is maintained
- Considers the strategic potential of the company’s investment in its core operational systems, and is constantly assessing opportunities for process improvements through viable, business-centric, cost-effective, and efficient technology solutions
- Experience in utilization of workforce management tools
- Understand business KPI’s and OSL’s
- Proficiently understands and utilizes SYKES’ workforce management software
- Support strategic initiatives through financial evaluation and execution across GCO’s vendor partners
- Own the Demand Forecast and Staff Plan process and ensure alignment with our partners’ contracts with regard to weekly changes in procured productive hours
- Energy industry experience or equivalent experience working with large optimization / forecasting models
- Produce short, medium and long term plans for front and back office Operations focusing on both supply and demand drivers. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations
6
Responsibilities For Global Resource Planning Analyst Resume
- Drive best practice Planning methodology across the team and provide coaching and support for Resource Planning Analysts in your team
- Continually review workload volumes and resource availability in order to achieve an effective balance of service levels, abandoned call rate and resource effectiveness, in line with business priorities, targets and recommend improvement/development
- Analyse business activity across both the day and the week and ensure budget targets are adhered to, providing feedback to the Operational and Management where appropriate
- Plan and prioritise non-standard exceptions, such as training, testing and briefings, to balance service levels with longer-term business needs
- Ensure that during the planning process we maximise the use of the resources available, including the reviewing and adjusting of shift patterns if necessary
- Conduct regular audits of all appropriate systems and processes to ensure all information held is accurate
- Provide feedback to business areas on AHT deviations and provide impacts of fluctuations on performance
7
Responsibilities For Associate Resource Planning Analyst Resume
- Provide accurate projections of service level and abandonment rate, together with adjustments to planned activity to mitigate for shortfalls in staffing requirements
- Deliver to operational management and Real Time a preview of the forthcoming week, looking at forecasted call volumes/Marketing Activity, Planned Business activity to Target planned activity, together with recommendations for improvements
- Analyse business activity across both the day and the week and ensure budget targets are adhered to, providing feedback to the Operational and Claims Management where appropriate
- Attend meetings giving performance feedback to Claims Management and make recommendations regarding the following week
- Utilize workforce management to run intraday reporting and track employee schedules and monitor required exceptions; Point of contact for real time decisions to minimize operational impacts related to optimal resource utilization; Oversees daily schedule conflicts, adherence issues and occupancy concern
- Monitor trunk capacity, execute tier matrix and contingency plans during peak time to manage call volume. Develops necessary plan to manage peak volumes based on the forecast. Communicates necessary adjustments to CCC based on changing forecasts and real time contact data
- Support call out process during storm events to ensure appropriate schedules (i.e.; breaks and lunches) and compliance. Ensure all employees respond to tiers and emergency events by real-time monitoring of agent availability and partnering with operations to ensure compliance
8
Responsibilities For Financial Center Sales Resource Planning Analyst Resume
- Facilitating efficient and effective Accounting and Finance business processes for users in the Production environment
- Conduct analysis and help build models and scenarios for the 5-year OU Plan, GRC, Operational Capacity Plans, and regulatory filings utilizing
- Monitor traffic and other unplanned conditions that impact resource availability and timeliness to start shift; approve or deny e-time
- Create and publish resource planning related daily updates including morning plan, daily recap, tailboard meetings, and routine duty documents and tools. Gathers real time statistics, documents all actions/events, summarize and analyzes results to determine daily planning for resource allocation
- Review reports from centralized reporting team and workforce management tools and analyze call volume trends; develop recommendations on ways to improve results, based on data and facts Prepares detailed analysis in support of call center operational efficiencies in regards to real time activities
- Business areas include Accounting, Product Costing, Tax, General Ledger, Asset Management, Treasury, Consolidation, Planning & Budgeting, Sales Commissions, Inventory, and Regulatory/Compliance
- Effective team player with excellent organizational skills, ability to meet deadlines, work collaboratively and have strong communication skills
- Work on own initiative under pressure and to meet tight deadlines and deliver strong results within a virtual team environment
9
Responsibilities For Lead Resource Planning Analyst Resume
- Strong ability to interact and build relationships with individuals at all levels of the organization and with external parties
- Qualification, analysis and change control for the RTR Business Processes in the ERP system
- Working closely with other Work streams (OTC, PTM, LEX, PTP, BA, and MDM) to understand the interdependencies between Business Analytics and other Business Processes with the integrated ERP system landscape
- Work within the CoE to assist with development and maintenance of global/departmental policies and procedures
- Savvy user of technology
- Savvy user of SAP
10
Responsibilities For Senior Enterprise Resource Planning Analyst Resume
- Ensure that interval of day patterns and forecasts are accurate and up to date
- Utilize trend analysis to proactively identify areas for continued improvement on phone/queue activities. Communicate actionable recommendations to operational management
- Track and analyze call arrival and AHT patterns and ensure agent schedules are optimized to achieve service level goals
- Review forecasts & staff plans with managers, supervisors, training and other stakeholders and consult them in planning appropriate time for all offline activities
- Report, advise, and educate stakeholders on basic Workforce Planning principles including but not limited to: offline activities, service level goals, utilization, and availability
- Inquisitive self-starter who can turn vision into results
- Positive attitude and flexibility when faced with fast-paced, complex challenges
- Ensure that day of week, week of year, interval of day patterns and forecasts are accurate and up to date
- Maintain accurate employee records (hire date, skills, termination, etc.) and perform updates in coordination with training and human resources and technology teams
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