Restaurant General Manager Resume Sample
Gregg Mills
8930 Amari Place,
Philadelphia,
PA
+1 (555) 480 1539
Work Experience
Restaurant General Manager
04/2017
-
PRESENT
Dallas, TX
- Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
- Act as the direct liaison to the Engineering and Housekeeping Departments in regards to maintenance of the property’s functionality and overall look
- Anticipate our guests’ needs and respond promptly
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Oversees the development and execution of new promotions, events, etc
- Lead and direct the team firmly and fairly applying constant, gentle, pressure to hold standards while directing the overall operation, ensuring proficiency and productivity
- Provide ongoing food, beverage and service seminars to keep information top of mind
- Restaurant management experience in a stand-alone, independent restaurant or luxury hotel environment
- Maximizes Restaurant’s department profitability through proper forecasting and staffing; implement effective controls of food, beverage, and labor costs and monitors the budget to ensure efficient operations, including achieving budgeted revenue and labor expenses
Assistant Restaurant General Manager
04/2012
-
11/2016
Boston, MA
- Responsible for verifying all staff’s current TABC and food sanitation certifications
- Ensures a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations
- Experience. At least two years of food and beverage or supervisory experience in related field
- Routinely lift and/or move objects weighing up to 25 pounds (all other managers)
- Speaking, thinking, evaluating, instructing, calculating, writing, use of computer, learning new skills and information, training skills and information
- Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet
- Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count, menu changes and marketing
Italian Restaurant General Manager
05/2009
-
10/2011
Dallas, TX
- Schedule and direct staff in their work assignment
- Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
- Verify and judge appearance and taste of products to ensure quality. Give guidance toward improvement and make necessary adjustments for consistency
- Assist in maintain profitability of outlet. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies
- Strong knowledge of Food & Beverage operations and customer interaction and care in a restaurant setting.
- Effectively deal with internal and external customers and resolve issues and challenges as they arise
- Strong passion for service, dedication to quality standards and a desire to provide exceptional and memorial experiences
Education
Quinnipiac University
2004 - 2008
Bachelor's Degree in Restaurant Management
Professional Skills
- Strong organizational skills to function effectively under time constraints with particular attentions to detail in
- Strong decision making skills with the ability to develop and sustain a high performing team
- Excellent decision-making ability and analytical skills
- Strong interpersonal, written and verbal communication skills
- Excellent customer service skills. Pleasant personality
- Possession of strong leadership qualities and management skills
- Strong financial and P&L management skills
How to write Restaurant General Manager Resume
Restaurant General Manager role is responsible for leadership, interpersonal, basic, training, performance, customer, coaching, security, recruiting, purchasing.
To write great resume for restaurant general manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Restaurant General Manager Resume
The section contact information is important in your restaurant general manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Restaurant General Manager Resume
The section work experience is an essential part of your restaurant general manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous restaurant general manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular restaurant general manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Restaurant General Manager resume experience can include:
- Demonstrated ability to effectively delegate tasks and monitor completion – ensuring results
- Excellent basic mathematical skills
- Strong teamwork and interpersonal skills and the ability to communicate with all management levels and associates
- Communicates effectively, both verbally and in writing, to provide clear direction to the staff including providing annual and probationary reviews
- Knowledge and skills in analyzing profit and loss statements and overall financial performance of restaurant
- Knowledge and skills in staffing
Education on a Restaurant General Manager Resume
Make sure to make education a priority on your restaurant general manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your restaurant general manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Restaurant General Manager Resume
When listing skills on your restaurant general manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical restaurant general manager skills:
- Excellent decision making skills with the ability to develop and sustain a high performing team
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills; Participates in meetings
- Operate in a service environment and respond effectively to customers
- Develop and maintain a strong protocol with regards to service standards; implement any changes efficiently and communicate effectively to all staff
- Oversees all aspects of service, inventory control and labor management to operate the restaurant efficiently and cost effectively
- Strong leadership skills and the ability to develop future leaders
List of Typical Experience For a Restaurant General Manager Resume
1
Experience For Assistant Restaurant General Manager Resume
- Proven ability to drive revenues and profit, without sacrificing colleague and guest experiences
- Demonstrated ability to drive revenues and profit, without sacrificing colleague and customer experiences
- Proven ability in menu design, offerings, effective marketing plans, and on-line reputation management
- Ensure that Buy Efficient is effectively used throughout the Food and Beverage operations
- One year previous bartending experience required
- Multitask without compromising guest experience
- Offers warm and sincere welcome/farewell for all guests of property including use of guest name & good eye contact with each guest
- Position requires 3 year of previous Food & Beverage and supervisory experience
- Knowledge of and experience with Microsoft Word, Excel, PowerPoint helpful, Outlook and touch screen POS systems
2
Experience For Restaurant General Manager, Banff Resume
- Demonstrated passion for the Food and Beverage industry and knowledge of current trends
- Proven successful financial performance of restaurant under their operation
- Previous experience in a luxury hotel restaurant is an asset
- Strong knowledge of food and beverage operations and preparation techniques
- Previous leadership experience in an equivalent role
- Quality Management - Demonstrates accuracy and thoroughness. Holds direct reports accountable
- Develop a strong Food & Beverage management team to address and grow all elements of the business
- Supervising, scheduling, evaluating, training, and hiring restaurant staff
3
Experience For Italian Restaurant General Manager Resume
- Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages. Sommelier designation is an asset
- Thorough working knowledge of financial reporting structures (budgets, labour, productivity, revenue, and expenses)
- Align Crewmembers with Cane's culture by balancing seriousness and having fun
- Ensure all purchasing is taken care of for Food and Beverage adhering at all times to monthly budgets
- Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
- Assist with developing strategies for future growth of the dining program
- Controls and analyzes, on an ongoing basis, the following
- Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales
- Ensure proper control of liquor inventories while maintaining the highest standards of quality and service
4
Experience For Restaurant General Manager, Kimonos Resume
- Knowledge and enforcement of all applicable alcohol and bartender licensing codes
- Stand and walk for long periods of time while touring food and beverage outlets
- Complete and pass food safety training within required timeframes
- Work in a standing position for an entire shift
- Ensures that all menu items are made according to recipe standards and presented in the concept manner
- Leads the development, training and inspiration of Restaurant staff for promotion and F2F reviews
- Interacts with staff in a professional manner, assisting other departments with necessary information
5
Experience For KFC Restaurant General Manager Resume
- Monitors time punches in ADP, ensuring accurate payroll for all associates
- Assists the Director of Food & Beverage with the design and implementation of training programs
- Oversee organization and sanitation of restaurants, kitchens, storage and loading areas
- Ensure proper portioning of foods and plate presentation
- Ultimately responsible for all cash handling and accountability
- Recruit the right level and type of talent for our ever-changing business
- Resolve human resources issues in a timely manner, partnering with HR and HQ business teams
- Have thorough knowledge of all scheduling, payroll and tip payout procedures; perform as needed
6
Experience For Restaurant General Manager One Forty Resume
- New server, host and bartender training programs
- Employee discussion and performance management including timely completion of performance evaluations
- Develop long term and short term catering sales strategy
- Team player with superb leadership ability
- Knowledge of food and beverage industry, current market trends and federal, state and local laws pertaining to the hospitality industry, i.e., OSHA, Oregon Liquor Control Commission, Department of Health and Sanitation regulations
- Move throughout the hotel property and continuously perform essential job functions
- Plans, develops and implements organization goals, policies and budgetary operations
7
Experience For East Restaurant General Manager Resume
- Coordinates activities of departments such as operating, planning, sales, maintenance, or research and development, to ensure quality of products and services and to effect operational efficiency and economies
- Directs and coordinates promotion of events and services performed to develop new markets, increase share of market, and secure competitive position in industry
- Confers with Administration, Marketing, Human Resources and Accounting personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
- Directs programs and energies with regards to guest feedback management, including personal responses to guests and insuring corrective actions where applicable
- Systems Development and Implementation
8
Experience For Fine Dining Restaurant General Manager Resume
- Work cohesively as part of a team and build relationships
- Work effectively with the following programs, Microsoft Office Suite, Open Table, Avero Slingshot, Opera, Micros/Silverware, Revinate, Instagram, Twitter, Facebook etc
- Coordinates and administers sales food and beverages in outlets
- Train, supervise and direct staff in the various food and beverage operations in the Hotel
- Assigns and instructs Beverage staff in details of work
9
Experience For Fish House Restaurant General Manager Resume
- Observes performance and encourages improvement, to include disciplinary action, where necessary
- Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages
- Any hospitality experience helpful
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
- Lead, motivate, and empower the Cane's Crewmembers to higher levels of performance
- Manage basic tasks, the restaurant’s Crewmembers and fiscal operations
- Manage all public dealings in a professional manner
- Accept feedback and willingness to improve
10
Experience For Restaurant General Manager Resume
- Set goals, create plans, and convert plans into action
- Measure performance, subjectively and objectively
- Is a Brand ambassador both in and outside of the restaurant
- In a restaurant general manager role or equivalent
- Proficient in mixology with knowledge of craft beer and wine
- Complete and pass alcohol certification within required timeframes
- Able to reach, bend, stoop, push and lift objects up to 50 pounds
- Interview, select, train, supervise, counsel and discipline outlets staff for the efficient operation of the outlet
List of Typical Skills For a Restaurant General Manager Resume
1
Skills For Assistant Restaurant General Manager Resume
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality. Provides support and guidance to all associates
- Interpersonal skills to drive Team Member satisfaction/retention so they feel valued and respected
- At least seven (7) years of experience in the food industry with at least five (5) years previous management experience in a high-volume restaurant
- Participating in the budgeting process by establishing clear and precise priorities for operational and capital expenditures
- Developing and enhancing Fairmont service standards through disciplined administration of departmental SOPs and excellent attention to detail
- Liaising with other F&B departments to ensure that all resources are being equally shared and that the entire division operates cohesively
- Supervising staff to ensure that customers receive excellent service and quality food
- Ensuring effective working relationships and clear communication are maintained with all colleagues and leaders in the restaurant and other departments
2
Skills For Restaurant General Manager, Banff Resume
- Responsible for taking immediate action to correct anything affecting the guest experience
- Experience working with Culinary Union bargaining agreement
- Demonstrated understanding of profit and loss, labor, budget, inventory, food cost and ordering
- Solid understanding of Local 2850 Union CBA an asset
- Inspire a first class team to deliver excellence, consistency, quality and guest experience
- Is fully responsible and accountable for ensuring that the whole outlet including the kitchen operates in accordance to local health and hygiene legislations
- General Management experience in a full service restaurant
- Strong leadership and a professional image
3
Skills For Italian Restaurant General Manager Resume
- Two to three years previous experience in an line, supervisory or assistant manager position in food & beverage
- Strong knowledge of food & beverage product and current industry trends
- Restaurant General Management experience in a high volume, fast-paced restaurant
- Extensive background and demonstrated expertise in restaurant management
- Communications, human relations and motivational skill
- Experience with Microsoft Office programs and social media
- Decisive - Autonomous - Entrepreneurial and good commercial sense
4
Skills For Restaurant General Manager, Kimonos Resume
- Restaurant Management experience in a high volume, fast-paced restaurant
- Previous experience working in a unionized environment is an asset
- Responsible for responding to any complaints or errors that affect the guest experience
- Sets a personal example for right conduct and behaviour for an open eyed, respected and effective management of the La Parilla restaurant
- Meet regularly with residents and staff to discuss meal service experience
- Accomplishing the human resource objective of recruiting, training, managing, disciplining, planning and appraising employees
- Exercising sound managerial judgments and decision-making pertaining to all employee relations and personal actions
5
Skills For KFC Restaurant General Manager Resume
- Conducting timely performance evaluations, handling grievances, taking disciplinary actions
- Creating and implementing all beverage menus within the department as well as working closely with the kitchen on the creation of all food menus
- Promoting and maintaining a safety culture, ensuring departmental compliance and awareness of health and safety standards
- Growing guest counts through exceptional guest service, word of mouth advertising and local store marketing
- Maintaining equipment and ensuring sanitation standards are adhered to
6
Skills For Restaurant General Manager One Forty Resume
- Preparing projections of future sales and expenses to establish realistic yet challenging profit objectives
- Receiving and resolving customer complaints in a tactful manner to maintain customer satisfaction
- Providing mentorship and management to all F&B leaders and colleagues, ensuring the delivery of Delta’s service promise
- Assessing procedures, policies, and methods of operation and updating them as necessary
- Ensuring the financial success of the department by monitoring productivities, revenues and costs
- Overseeing departmental participation in all hotel-wide environmental initiatives, and developing departmental environmental initiatives
- Achieving or exceeding all targeted objectives
- Overseeing regular social media marketing
7
Skills For East Restaurant General Manager Resume
- Setting high standards for employees and consistently holding everyone to those standards
- Providing knowledge, guidance and training to managers and hourly employees
- Maximizing profits by optimizing P&L and other financials
- Maintaining inventory and managing food costs
- Handling difficult HR issues as they arise, including disciplinary action and terminations
- Ongoing development and training
- Communicating with vendors about the delivery of supplies and equipment repairs
8
Skills For Fine Dining Restaurant General Manager Resume
- Maintaining optimal staffing levels by hiring and scheduling employees to ensure operations run efficiently
- Counseling employees to develop enthusiastic, professional and cooperative attitudes
- Liaising with the kitchen to ensure that a common vision is shared
- Ensuring that all equipment, fixtures, and furniture are kept in the best repair possible and are used in a safe and proper manner
- Ensuring the successful seasonal transition of the restaurant
- Attending leadership meetings, daily convention, pre-convention and other meetings as required
- Managing departmental payroll administration
9
Skills For Fish House Restaurant General Manager Resume
- Embracing and promotion the Smokey Bones culture
- Ensuring that your team members provide the best possible customer service
- Developing and implementing the departmental employee engagement survey action plan
- Maintain patron satisfaction by monitoring and auditing food, beverage and service offering as well as initiating improvements and menu changes
- Knowledge of suggesting selling techniques and the ability to use them during service
- Frequent lifting, pushing and pulling of 25 lbs or more
- Deliver revenues and profits through marketing, financial planning and appealing service
- Manage and control purchases and inventory through negotiation, evaluating usage, analyzing variance and taking corrective actions
10
Skills For Restaurant General Manager Resume
- Guide Catering Sales initiatives to completion and report results in partnership with Director of Sales & Marketing, Director of Catering
- Develop Catering Marketing Strategy directly with Director of Sales & Marketing
- Develop and maintain training plans for the Food and Beverage divisions, including mandated training from corporate
- Stands for long periods of time without sitting; Walks fast paced during shifts; Bends, reaches and stoops
- Maintain contact with cashiers to ensure correct policies and procedures for check handling/closing are followed by service staff
- Constant walking and standing throughout shift
List of Typical Responsibilities For a Restaurant General Manager Resume
1
Responsibilities For Assistant Restaurant General Manager Resume
- Strong operational skills in a customer-service & hospitality environment
- Three years prior GM experience in full service and high volume restaurant
- Possesses professional attitude, interpersonal & management skills
- Possesses business acumen, well developed guest PR skills and personal flair
- Food and Beverage Supervisory experience
- Four years of experience in full service restaurants or hotel restaurants of similar product orientation
2
Responsibilities For Restaurant General Manager, Banff Resume
- Previous F&B experience at department head level required
- Independent restaurant experience would be beneficial
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes appropriate action
- Work with a team that boasts of employee diversity of 40+ nationalities and which is built on mutual respect, collaboration, excellent service
- Ongoing Training for FOH/BOH
- Assist the General Manager in overseeing all operations and staffing, including supervising service during hours of operation
3
Responsibilities For Italian Restaurant General Manager Resume
- Direct, as well as participate in the training and coaching of new and existing team members
- Maintain a positive atmosphere, assist in scheduling, staffing levels, Human Resource and continuing development of staff
- Meet profitability and sales goals through proper budgeting, forecasting, tracking and Profit and Loss (P&L) reconciliation
- Chair of the weekly marketing meeting
- Responsible for receiving deliveries and following all security procedures
- Assist in menu planning and preparation and assist with developing a superior wine and beverage program
4
Responsibilities For Restaurant General Manager, Kimonos Resume
- Accountable for managing the day to day operations of the restaurant with active presence on the floor leading your team to deliver service excellence
- Create and maintain customer database and partner with Sales and Marketing/Public Relations on marketing strategy
- Opens/closes shift, including logbook and pre-meal briefing
- Evaluates management performance annually and supervises quarterly team member performance appraisals to ensure a high performing team
- Has the final authority over discipline and termination decisions. Participates in hiring and promotion process
5
Responsibilities For KFC Restaurant General Manager Resume
- Responsible for making sure every guest leaves happy, within reason
- Deliver P&L results in line with company expectations for revenue, food and compensation costs, and operating income
- Directly lead and manage all Front-of-House service staff; provide oversight for all Café staff including kitchen
- Develop and run pre-shift meetings: key business updates, station coverage plan, Values messages/exercises, create and conduct on-the-job staff training
- Position the restaurant as one of the top dining choices in the Whistler
6
Responsibilities For Restaurant General Manager One Forty Resume
- Plan, organize, direct and control the work of employees in the Mina Brasserie and Penrose Lounge while ensuring exceptional service and attention to guests
- Comprehensive understanding of Restaurant Finances/P&L Statement, and proficiency in Massachusetts labor laws along with Health Services Codes
- Be rewarded with market-leading pay & incentive plan along with a comprehensive benefit plan
- Has a well-developed interest in food and wines; has undergone professional training in food and Wine knowledge
- Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals
7
Responsibilities For East Restaurant General Manager Resume
- Enhancing the leadership skills of the outlet leader, in areas including decision-making skills, performance management, function planning, process mapping and analysis, sense of urgency and ownership
- Frequent contact, both inside and outside the restaurant, with the general public, business, and various community organizations in order to develop and improve the restaurant’s public relations
- Occasional communication with Home Office personnel concerning public policy and procedures relevant to the restaurant’s operation
- Supervises recruitments in conjunction with the Points of Sale Managers
- Organize the welcome of new employees
- Involves and motivates the managers and employees under his/her responsibility to meet the department's quantative targets
8
Responsibilities For Fine Dining Restaurant General Manager Resume
- Ensures compliance with labour legislation in the F&B department
- Trains and motivates the team to use the sales pitches and ensures they are put into practice
- Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Hotel’s All Day Restaurant to ensure that established cultural and core standards are met long-range strategic planning for outlet operation
- Reports all the issues or related information pertaining to the operation to the Assistant Food & Beverage Manager
- Actively seeks and reviews customer feedback in regard to food quality, service and overall satisfaction and takes appropriate and timely action
- Ensure that all services and programs are in compliance with federal, state and/or local laws and statutes
- Seek opportunities to enhance service to residents and guests through written and verbal communication
9
Responsibilities For Fish House Restaurant General Manager Resume
- Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics
- Project Management - Coordinates projects; Communicates changes and progress; Manages project team activities. Uses constructive feedback in productive manner
- Customer Service- Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Teamwork -Gives and welcomes feedback; Supports everyone's efforts to succeed
- Managing People - Takes responsibility for subordinates' activities; Makes self-available to associates; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies guest feedback (internal and external)
- Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds Rosewood’s core values
- Safety and Security- Observes safety and security procedures. Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Takes independent actions and calculated risks; Looks for and takes advantage of opportunities
- Ensure financial, operational and consistent sales growth through effective recruiting, training, coaching and mentoring. Cultivates loyalty within the team through rewards, recognition and communication
10
Responsibilities For Restaurant General Manager Resume
- Understands and utilizes labor and inventory management
- Develops and maintains a reputable relationship within the community
- Maintains and supports risk management, implements safety standards that apply to our program and overall team and guest safety and health
- Understands and analyzes the daily, weekly and monthly financial reports
- Provides timely and effective communication with team on business goals, marketing campaigns, new products, best practices and procedures by conducting regular meetings and providing postings and announcements
- Responsible for arranging all weekend entertainment
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