Retail General Manager Resume Sample
Daphney Sanford
12402 Emil Gateway,
Dallas,
TX
+1 (555) 310 2141
Work Experience
Retail General Manager
11/2017
-
PRESENT
Houston, TX
- Retail experience in the Store Manager or General Manager role in a big box store
- Retail Experience in the Store Manager or General Manager role in a big box store - 3 to 5 years. Retail Experience at a Senior or Assistant Manager level in a Cabela’s store or another big box store - 2 to 4 years
- To 4+ Years’ Experience
- Complete and report general outdoor updates and issues to store General Manager and district partners to promote sales and profitability. Keep communication open between the retail stores and corporate to the needs of the store as it relates to sales, gross profit margin, sales per square foot and inventory
- Conduct training and mentoring of department managers. Ensure associates and leads on the sales floor are receiving training and mentoring of products and usage. Ensure department managers are working with leads to develop and train them in all aspects of their department and adjacent departments via one-on-one sessions and Cabela's University
- Motivating the staff to engage customers by using the SLAM process. Track daily sales and Club referrals. Resolving outfitter concerns and questions by partnering with HR
- To 8+ Years’ Experience
Retail General Manager Twin Cities
08/2014
-
08/2017
Chicago, IL
- To 10+ Years’ Experience
- Retail Experience at a Senior or Assistant Manager level in a Cabela's store or another big box store - 2 to 4 years
- Complete and report General Outdoors updates to store senior team and regional managers to promote sales and profitability. Keep communication open between the retail store and corporate to the needs of the store as it relates to sales, gross profit margin, sales per square foot and inventory
- Supervise daily floor activities of General Outdoors department leads and outfitters to ensure proper display of merchandise on floor. Delegation and prioritizing of project lists, setting deadlines and checking the progress to ensure timelines are followed and met. Performing on the spot coaching when necessary to ensure quality work and customer service
- Sales experience (big box/high volume) Hourly softlines outfitter Department/sales manager Management experience Ability to multi-task Time management and prioritizing to ensure all projects, work lists, customer/employee responses are completed by established timeline and are immediate when necessary
- Ensure efficient day-to-day operation of the store
- Uphold DICK'S Sporting Goods standards for merchandise presentation
- Participate or lead the recruiting, interviewing, and hiring for hourly and salaried associates
- Lead consistent evaluation and development of in-store talent
General Manager Retail Business
07/2009
-
07/2014
Boston, MA
- Uphold DICK’S Sporting Goods standards for merchandise presentation
- Complete and report softlines updates to store senior team and regional managers to promote sales and profitability. Keep communication open between the retail stores and corporate to the needs of the store as it relates to sales, gross profit margin, sales per square foot and inventory
- Assist customers in making buying decisions in order to increase customer satisfaction and increase departmental sales. Providing excellent customer service and utilization of SLAM techniques
- To 2+ Years’ Experience
- Sales experience (big box/high volume) Hourly softlines outfitter Department/sales manager Management experience Ability to multi-task
- Advanced retail management knowledge including operational, front end, back end and sales supervisory experience
- Knowledge of company products both technically and as it applies to customers specific needs (Required)
Education
Argosy University - Hawaii Campus
2004 - 2009
Bachelor's Degree in Business
Professional Skills
- Strong technical skills and working knowledge of food production and food safety in a full service restaurant environment
- Demonstrated experience with daily planning and daily organization
- Demonstrated experience with a high volume, dynamic, and complex menu cycle that meets a variety of customer tastes
- Experience recruiting, assessing, selecting and developing associates, preferably in a retail environment
- Proven track record of successfully controlling costs and managing annual budgets exceeding one million dollars
- A current and valid state Real Estate License is required
- Proficiency and experience with computerized culinary and menu management software, and knowledge of office and industry software applications
How to write Retail General Manager Resume
Retail General Manager role is responsible for leadership, software, retail, credit, research, bookkeeping, finance, training, compensation, payroll.
To write great resume for retail general manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail General Manager Resume
The section contact information is important in your retail general manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail General Manager Resume
The section work experience is an essential part of your retail general manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail general manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail general manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail General Manager resume experience can include:
- Prioritize multiple projects Appreciation and/or knowledge of hunting, fishing, and outdoor sports
- Set initial price point of merchandise and evaluate pricing consistently in order to stay competitive and develop good sell-through of product
- Experience with payroll scheduling system desired
- Evaluate prior sales to establish future fulfillment needs
- Build and maintain an effective succession plan for store
- Maintaining relationships with existing suppliers and sourcing new suppliers for future products
Education on a Retail General Manager Resume
Make sure to make education a priority on your retail general manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail general manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail General Manager Resume
When listing skills on your retail general manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail general manager skills:
- Competency using Microsoft Office, navigating the internet, general use of personal computer Excellent verbal and written communication skills
- Related retail experience, including 1+ years of prior progressively responsible supervisory experience required
- Coach and develop others, with exceptional people management skills
- Effectively implements the area of responsibility (AOR) program to improve ownership, development, execution and accountability of the management team
- Communicate expectations and effectively evaluate store and staff performance and objectives
- Effectively communicate with customers and other business contacts in a courteous and professional manner
List of Typical Experience For a Retail General Manager Resume
1
Experience For Retail General Manager Twin Cities Resume
- Lead and motivate Merchandising Team
- Order merchandise and apparel for all retail components and ensure inventory is properly distributed
- Research and establish new vendors for “green” and USA made items
- Maintain appropriate stock levels for all retail components
- Works with the corporate retail team on the development of a retail merchandising strategy that considers the customer profile, classification, resource structure, major vendors and suppliers, fashion trends, and pricing
- Supports open- to- buy program, ensures adequate stock levels and maintains healthy merchandise turnover levels
2
Experience For General Manager, Retail Automation Resume
- Researches and purchases fixtures for store expansions
- Attends vendor retail shows to keep in step with new product and market trends
- Participate and develop promotional activities and IRA’s
- Conduct training and mentoring of sales coaches Ensure associates and leads on the sales floor are receiving training and mentoring of products and usage. Ensure sales coaches are working with outfitters to develop and train them in all aspects of their department and adjacent departments via one-on-one sessions and Cabela's University
- Manager on Duty Managing the store, answering customer service calls, driving sales through PA announcements and Club Membership referrals. Motivating the staff to
- Retail Experience in the Store Manager or General Manager role in a big box store - 3 to 5 years
- Engage customers by using the SLAM process. Track daily sales and Club referrals. Resolving outfitter concerns and questions by partnering with HR
- Competency and experience in using Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project and Outlook), navigating the Internet, general use of a personal computer
List of Typical Skills For a Retail General Manager Resume
1
Skills For Retail General Manager Twin Cities Resume
- Demonstrated proficiency in the research, development, and implementation of new food products
- Demonstrates the ability to follows The Promise and ensure all company customer service standards are consistently executed
- Provide effective management of expenses, profits and losses to ensure the financial stability of the operation
- Of experience in a retail property management capacity is required
- Planning and execute of all new retail store openings and remodels
- Ensures store is well maintained including but not limited to; dusting, mopping, windows and stockroom per company guidelines on housekeeping
2
Skills For General Manager, Retail Automation Resume
- Provide ongoing coaching and feedback, manage the performance appraisal process and address performance/disciplinary/termination actions when required
- Responsible for managing the overall expense management and profitability of the assigned location including but not limited to Payroll, Expenses, and Supplies
- Ensures that all sales associates are trained utilizing "The Retail and Associates Guide to Loss Prevention
- Oversees the physical inventory process including the prep, take, and reconciliation process
- Model exceptional customer service and relationship-building behaviors to drive customer loyalty and a sustainable sales trend
- Set the course - Co-manage team meetings with Retail as needed, ensuring retail programs are consistently communicated and executed between teams
- Ensures all HR paperwork and training are current and kept in folders for associates per retention guidelines
- Manages bank deposits; responsible for delivering to the bank, with or without armored car service, every day at a specified location
3
Skills For General Manager Retail Business Resume
- Ensures all sales are rung correctly and that all associates are trained on how to ring a transaction
- Completes the daily planner and ensures chat-ins and chat-outs during every shift
- Manage all sales records, controllable expenses and cost items affecting profitability of the facility
- Plans, designs and facilitates floorplan, planograms, and look of new and existing retail locations
- Identifies and maximizes fast selling product
- Supports the activities of the Shortage Action Committee
- Maintains all audit programs designed to identify vulnerabilities and prevent losses
- Educate, coach, mentor and inspire all store associates based on their individual strengths, opportunities and needs. This includes onboarding new talent, sharing product knowledge, wardrobing /fashion trends, driving key performance indicators, etc
4
Skills For Retail General Outdoors Senior Manager Resume
- Work independently and show creativity and initiative on projects with minimal supervision
- Create a relaxed destination - Direct Retail Team operations, ensuring the team delivers exceptional services experience and all retail locations appropriately reflects the Tommy Bahama lifestyle through brand execution
- Build the perfect oasis - Implement strategies and facilitate learning and training programs that creates an environment for Retail Team Members to successfully promote sales
- Onboard your crew - Hire and mentor the best and brightest, assisting employees with career development strategies to understanding Tommy Bahama values in all business decisions and commitment to maintain the culture through the evolution of the business
- Assertive and confident attitude, results-driven, high-energy, passionate, decisive, strong attention to detail
- Experience in retail property management
5
Skills For General Manager of Retail Operations Resume
- Flexible availability - including nights, weekend, and holidays
- Analyze, interpret, and act on data to achieve desired business objectives
- Proficiency in various computer equipment and software
- Produces results under a variety of situations/market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines
- Services Manager, Shift Supervisor, Inventory Specialist, Sales & Service Manager
- A valid drivers license is required; reliable transportation is required and maintenance of insurance as designated by state regulations. Employees are subject to motor vehicle checks in accordance with Company policy
6
Skills For General Manager, Retail Mall Resume
- Drive ‘Retail Programs’ continuous improvement initiatives including refinement of Business Intelligence, program effectiveness measurement, financial control, audit, communication, IT and process
- Draft audit reports and conclusions for each audit, ensuring reports accurately reflect audit findings documented in audit work papers. Ensure related risks, conclusions, root causes and recommendations are reasonable and well based
- Design or approve computer-assisted audit techniques (CAATs). Subsequently review the exception reports to ensure that the team sufficiently analyzed and evaluated the data
- Responsible for driving customer traffic by participating in approved local events and/or marketing opportunities. PRODUCT
- Manage the activities of the property’s marketing manager in conjunction with the regional marketing manager
- Maintain an appropriate level of involvement in community affairs representing both the property’s interest and the interest of JLL
- Ensures consistent execution of company’s marketing and visual presentation
- Proactively identifies various market opportunities and makes recommendations to district manager for localized product and visual and marketing strategies
- Maintain safety, cleanliness and integrity of all areas of buildings, systems and equipment for all property users
7
Skills For Senior Manager Retail General Merchandising Resume
- Prepare team to respond in emergency and crisis situations
- Actively network, interview, select and on-board top talent
- Maintains a commitment to the company’s sales processes, values and business code of ethics
- Drives sales and monitors each MOD (Manager-on-Duty) segment and ensures patterns of poor performance are addressed
- Ensures store’s visual standards are met at all times by ensuring the proper mix and proper depth in key SKU’s and by identifying store’s needs by using and analyzing vendor sales reports and/or altering sales floor layouts (displays) and making recommendations to District Manager
- Create excitement and show passion for the product by communicating relevant information about fitness, fashion and product knowledge to customers. PEOPLE
- Demonstrates the ability to develop a culture of recognition, accountability, discipline and urgency
- Trains staff on how to drive sales to fullest potential through continued development on product knowledge, customer service standards and visual presentation
- Partners with Human Resources to hire, develop and retain top talent, as well as, address employee relations issues
8
Skills For Retail General Outdoors Department Manager Resume
- Ensures adequate staffing at all times, by appropriately scheduling staff based on business trend and making any necessary seasonal adjustments, within wage goal/budget. Maintains proper headcount for volume of store
- Sets specific performance standards and ensures associates contribute to the company objectives
- Mentors and develops key performers to be ready for career progression
- Supervises employees by enforcing policies/procedures by documenting disciplinary actions, performance evaluations, and reporting incidents to Human Resources and Senior Management regarding any violations of company policies/procedures and preparing related documentation
- Complete new hire and other human resources paperwork timely and accurately. OPERATIONS
- Maintains proper inventory controls, facilitate inventory transaction and bulk counts
- Complete store audits to ensure compliance with loss prevention policies and programs
9
Skills For General Manager, Retail Resume
- Ensures inventory is checked in, stocked correctly on shelves and displayed within 24 hours of receipt per operational standards
- Delivers consistent quality feedback from company generated secret shop programs as well as customer feedback
- Ensure that Warehouse store visual standards are met at all times by ensuring the proper mix and depth in key SKU’s. Ensures that price-point drivers are in place to drive unit sales and liquidate product (IE: end caps, floor stacks and hash racks are full and properly maintained to standards)
- Identify store’s needs by using and analyzing vendor sales reports and/or altering sales floor layouts (displays) and making recommendations to DM
- Selling & Customer Service: Champions a consultative and customer centric environment. Coaches every manager & supervisor to create a culture of consultative selling and total solutions while focused on the customer’s needs. Holds services manager accountable for coaching and developing their team to deliver on the same model
- Responsible for assigned Store exceeding Comp Sales and/or Sales Plan by training and coaching employees to execute operational efficiencies in order to drive-out a high velocity of units via price point. Ensures customer interaction expectations are focused on driving multi-pair sales
- Provide prompt and courteous customer service while ensuring safe conditions at the facility
10
Skills For Audit Manager General Retail Banking & Wealth Management Resume
- Adequately train all personnel in handling all aspects of the facility
- Ensure accurate and timely reconciliation of facility accounting with weekly and monthly Company reports
- Maintain a neat personal appearance in accordance with Company Uniform and Personal Appearance policy (see Policy HR401-09)
- Communicate with all levels of employees as well as outside community
- Nation-wide Medical Plan/Dental/Vision
- Management team supervision
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