Retail Operations Manager Resume Sample
Germaine Fahey
3918 Mosciski Circles,
Dallas,
TX
+1 (555) 308 8942
Work Experience
Retail Operations Manager
10/2015
-
PRESENT
Houston, TX
- To develop the functional, methodological, interpersonal and personal skills of Coordinators and Store Managers, with measurable goals that tie into the overall retail plan
- To lead and develop customer focused teams that represent the ideals of adidas, with a focus on exceeding customer expectations
- To build effective partnerships with support departments to maximise overall performance of Retail division
- To ensure direct reporting line is fully informed of operational objectives, purposes and achievements
- Maintain management and administrative schedule to meet the needs of current and future business and ensure time off requests are entered and logged
- Work with scheduling admin and LM to determine necessary management coverage. Purchasing and ordering of items that are necessary to proper business functioning
- Experience as a customer service manager, receiving manager or inventory manager
Senior Retail Operations Manager
04/2010
-
05/2015
Los Angeles, CA
- Communicates with managers and other divisions as needed regarding questions and concerns. Prepares reports and attends management and area meetings to ensure retail objectives are met
- To 6+ Years’ Experience
- Skill in operating personal computer and various software packages (required)
- Knowledge of company products both technically and as it applies to customers specific needs
- Knowledge of basic retail sales practices and principles
- Manage the sales performance of the assigned department(s) to meet sales and margin goals; plan and schedule associates to complete non-selling activities as needed
- Uphold DICK'S Sporting Goods standards for merchandise presentation
- Participate or lead the recruiting, interviewing, and hiring for hourly and salaried associates
Qr-retail Operations Manager
09/2007
-
12/2009
Phoenix, AZ
- Lead consistent evaluation and development of in-store talent
- To 8+ Years’ Experience
- Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owner’s asset
- Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulation and pass the compliance portion of the operations audit
- Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget
- Manage tenant construction by working with tenant coordinators, contractors and tenants
- Compliance with local codes and regulations
- Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards
- Purchase building and maintenance supplies, machinery and equipment
Education
University of Phoenix - Taylorsville Learning Center
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong organizational and problem solving skills, attention to detail, and the ability to meet firm production deadlines
- Strong communication, presentation, and listening skills
- Flexible, diplomatic facilitator with excellent oral communication skills and follow through
- Highly skilled in Microsoft office applications especially Excel, Word, Outlook. Prior Retail POS experience highly recommended
- Strong customer service skills; ability to communicate clearly and professionally
- Strong collaborations skills; ability to facilitate service team approach to ensure customer satisfaction and follow-through
- Excellent time management and organisational skills; ability to keep track of multiple tasks at different stages of their life-cycle
How to write Retail Operations Manager Resume
Retail Operations Manager role is responsible for customer, organizational, planning, retail, drive, presentation, analytical, cash, payroll, security.
To write great resume for retail operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Operations Manager Resume
The section contact information is important in your retail operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Operations Manager Resume
The section work experience is an essential part of your retail operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Operations Manager resume experience can include:
- Demonstrated experience effectively collaborating with and leading cross-functional partners
- Great collaborator, with excellent communication and presentation skills
- Strong financial acumen, P&L, experience writing and managing budgets
- Retail/Pharmacy management experience with strong merchandising and sales background
- Superior organization, planning and time management skills
- Effectively communicates in a timely manner with all CROSSMARK associates, clients and customers
Education on a Retail Operations Manager Resume
Make sure to make education a priority on your retail operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Operations Manager Resume
When listing skills on your retail operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail operations manager skills:
- Strong ability to understand the decision-making process by effectively negotiatingwith a win-win attitude
- Demonstrated ability to lead a team and coordinate effectively with internal and external teams
- Excellent oral/written communication and presentation skills. At least one Regional language is highly advantageous
- Show excellent customer service skills for the team
- Knowledge and experience with writing budgets, analyzing financial statements, and strategic planning for optimal, effective, and efficient cost controls
- Structured thinking and high problem solving skills
List of Typical Experience For a Retail Operations Manager Resume
1
Experience For Senior Retail Operations Manager Resume
- Exceptional strong operational background and process driven skills sets
- Project Management experience (i.e. project management experience of a Field Merchandiser)
- Drive sales and execute retail food service initiatives quickly, effectively and efficiently
- Strong leadership and extensive team management experience
- Ensure customer inquiries are handled effectively and be available to deal with emergency situations after hours
- Execute retail food service initiatives quickly, effectively and efficiently
- Can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed #LI
- Interpersonal skills and easy to interact with different personalities
- Building Effective Teams& Developing Direct Reports
2
Experience For Global Retail & Operations Manager Resume
- Building strong working relationships with the dealers to ensure consistent execution in our stores across the country
- Comfortable managing people and building strong relationships with team
- Drive Sales performance, Burberry Experience execution and visual merchandising
- Strong knowledge in logistics, warehouse management or receiving processes
- Knowledge and experience with AS400 Reporting
- Provide technology (teller cash recycler, ATM, validators, printers, etc.) support to banking centers
3
Experience For Qr-retail Operations Manager Resume
- Strong proficiency in Microsoft Office Excel
- Cooperate and participate in any special project or request as directed
- Prioritize all KPI/DSMP goals, initiatives and expectations within assigned account responsibility
- Significant Retail/Field Broker experience (preferably within assigned customer)
- Interfaces with customers in a professional and effective manner to update them on service status and/or to resolve problems/issues
- Establish solid relationships with the District Sales Managers (DSM)
- Progressive Canadian Tire retail experience or equivalent (SM/GM)
4
Experience For AVP Regional Retail Operations Manager Resume
- Proven management success in a healthcare environment
- Provides solid leadership and management to ensure employee engagement for a team of 30 employees
- Provides the customer with a consistent quality experience in the retail café
- Drive sales and be a strong leader in a very fast paced retail environment
- Foster strong client and customer relationships
- Self-motivated with strong drive to be process oriented
- Strong financial acumen, ability to analyze sales data, understand trends and address business opportunities
- Drive the monthly floor set model to ensure goods are received, organized and can be placed on the floor quickly and accurately to drive customer service
- Promote a culture of operational excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support
5
Experience For National Retail Operations Manager Resume
- Experience of operating in a premium/luxury arena
- Experience of involvement and input in store expansions and store opening
- Liaison for LPI Loss Presentation, external team to ensure best experience
- Experience working with Retail Point of Sale (POS) systems / platforms
- Strong business planningcapability knowing what drives sell-through and advocacy
- Provide support and prioritization on production issues (when applicable)
- Retail operations management experience
- Monitors store to store transfer and ensures return of unsold goods
6
Experience For Typo-retail Operations Manager Resume
- Experience in both union and non union environments
- Experience with FoodPro
- Measuring key metrics, analysing trends and partnering with the training department
- Willing to travel to China, area such as Shanghai, Beijing, Jiangsu and Fuijian
- Understanding of modules/POGs, Floor Plans, Merchandising and Seasonal Changeover
- Using a continuous improvement mind-set to bring new ideas to market in an effort to strengthen our current position
7
Experience For VR Retail Operations Manager Resume
- Teaching and training the dealer and management team on Operation, Logistic and product flow Best Practices and Operational Excellences
- Routing Software & Technology
- Understanding of Sodexo systems is beneficial
- Leading a large number of improvement projects
- Overseeing budget, spend and vendor performance in Facilities Management, General store supplies and Inventory Control
- Developing the management team to have confidence in the knowledge and tools that are shared to support their teams’ progress and success
8
Experience For Retail Operations Manager Resume
- Understanding and appreciating of complex, process driven and ever changing retail landscape
- Maintaining and updating Store Operations Manual, in partnership with Controller
- Working closely with the contact center to optimize the current way of working and improve Customer Service levels
- Leading Permanent Display Supply Chain to ensure successful delivery and execution to customers
- Managing customer timelines and deliverables against our internal timelines related to the planogram process and fixture/material delivery
- Ensuring the Health & Safety regulations are adhered to
- Working closely with the inventory manager to address stock related issues
- Responsible for the opening and closing of banking centers in regards to operations set-up and teardown, including cash audit of teller drawers and vault
9
Experience For Senior Retail Operations Manager Resume
- Successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team
- With a focus on reducing controllable costs review spend and processes for employee uniform, stationary, packaging, discounting and bad debt
- Oversees the retail operations for the cafeteria as well as all catering, including VIP catering
- Monitors and reports on the unit retail budget annually, as well as all other reporting including labor and sales reporting for the high volume retail location
- Provide operational training and coaching to assigned banking centers through site visits, reviews and operational scorecard results
- Support marketing initiatives through the execution of marketing standards in assigned banking centers
10
Experience For Global Retail & Operations Manager Resume
- Adaptability to an ever-changing environment (embracing growth opportunities)
- Act as the ‘project sponsor’ on key initiatives offering the ‘voice of retail’ and supporting the Director of Retail on long term projects
- Provide oversight and escalation with regards to governance processes – including communicating with external vendors such as Morningstar and fundinfo
- Lead a team of operations and support professionals, providing necessary guidance, coaching, and feedback
- Accountable for identifying and providing the tools/knowledge required for the store to successfully impact
List of Typical Skills For a Retail Operations Manager Resume
1
Skills For Senior Retail Operations Manager Resume
- Demonstrates effective collaboration across multiple layers
- Superior client relations skills and executive presence
- Welding experience and/or industrial product knowledge
- Experience training and leading a retail food service staff (including salaried managers)
- Experience managing/leading an efficient operations team and with service and technology outsourcers
- Experience in complementary operations areas such as pricing, settlements, or forecasting
- Experience in developing process and creating measurements
2
Skills For Global Retail & Operations Manager Resume
- Experience training and directing a talented and diverse staff to include salaried managers and hourly staff
- Experience in managing complex operational projects via cross functional teams
- Experience of managing budgets and ROI target achievement
- Experience managing high-volume multiple branded food outlets
- Previous experience with opening new retail food concepts
- Excellent knowledge of operational processes particularly those involving fund set-up
- Specific experience with market rules in PJM and/or ERCOT, including EDI transaction sets and ISO settlements process
- Experience leading teams that include direct and indirect reports
- Experience working in CPG account sales or broker management
3
Skills For Qr-retail Operations Manager Resume
- Experience in JDA Global, JDA Space Planning, SAP
- +5 years’ experience which includes
- Experience with store operations / execution principles
- Experience with project management tools and principles
- Generally 4+ years experience in retail store operations or store management
- To create strong partnership with education and all brand functions in the regional office as well as the affiliates
4
Skills For AVP Regional Retail Operations Manager Resume
- Experience in a fast-paced retail environment
- The ability to work independently with a high level of accuracy, manage multiple priorities, and delegate tasks efficiently
- Knowledge and experience with the use and maintenance requirements of kitchen equipment
- Demonstrated ability to influence behaviors, processes, programs, and results without direct authority
- Build strong relationships with senior leadership and at all levels of the Company
5
Skills For National Retail Operations Manager Resume
- Experience in additional energy markets
- Detailed experience with electricity industry EDI transaction sets
- Effective working with people from different cultures and backgrounds
- Experience in luxury / prestige beauty industries
- Manage self and others to effective project timelines
- Team player who works well with others and has a strong customer and safety focus
- Experience in distribution and customer service
- Multi-unit or corporate retail management experience required
- Experience with large scale retail operations required
6
Skills For Typo-retail Operations Manager Resume
- Experience with financial or retail labor concepts
- Previous leadership experience within Retail required
- Experience in additional energy markets (NYISO, MISO, NEPOOL)
- Excellent career opportunity in a recognised fashion brand
- Not afraid to voice opinions/thoughts and happy to make strong recommendations to stakeholders
- Customer-driven and strong track record in organizational development
- Develop first-rate tools and processes for the retail businesses to maximize sales and operational efficiency, and deliver exceptional customer experience
- Hiring, training, and managing GL coordinators
- Opening and closing the operation; and all daily operations standards
7
Skills For VR Retail Operations Manager Resume
- Understanding pharmacy and the business of pharmacy in the BC market place
- Identifying with the independent business person
- Operating Area: 300,000+ square feet
- Managing multiple on multiple deadlines and can work backwards
- Willing to travel at least 60% - 75% of the calendar year
- Understanding of Retail development and store systems/equipment highly desired
- Understanding / knowledge of mutual fund products
- Ensuring that the Greenlight location space is well supplied and maintained
- Able to drive changes by influencing, inspiring, teaching, and collaborating
8
Skills For Retail Operations Manager Resume
- Frequently use hands for simple grasping, fine manipulation, pushing or pulling with forces up to 30 pounds (34 – 66% of the workday)
- Assists Finance and accounting teams with record keeping, invoices, and compliance
- Store Financials (Analytics, Modeling, Reporting)
- Responsible for overseeing retail training for Broker Management in all assigned account responsibility
- Responsible for managing in store damaged stock and repair or disposal processes Monitors and follows up on negative-on-hand and outstanding consignments
9
Skills For Senior Retail Operations Manager Resume
- Involved in purchasing, receiving inventory and distribution of food and non-food products for retail venues
- Leads and develops the planning & organizing of retail meetings
- Ensure quality by training and developing Retail Supervisors on company process, policies, procedures and position responsibilities
- Sit for no more than 2 hours during an 8 hour day
- Responsible for ensuring the development of key retail competencies within the markets
- Drives the execution of Retail Marketing in the affiliates
10
Skills For Global Retail & Operations Manager Resume
- Supports distribution diversification through leading the execution of field support to drive the channels.
- Be the main point of contact for the ROS roll-out, collaborating with internal and external parties to ensure smooth implementation
- Knowledge of brand standards in a restaurant setting
- Sucessfully execute Sodexo retail programs including Halo, FMS, SMG and Retail Ranger
- Be bilingual in Spanish would assist in managing this workforce
- Performs weekly store sales and metric reporting
- Conducts Cycle Count/Physical Inventory planning & execution
- Provides operations training for new Stores and Store Managers
List of Typical Responsibilities For a Retail Operations Manager Resume
1
Responsibilities For Senior Retail Operations Manager Resume
- Define policies and procedures in accordance with general company guidelines identifying expectations. Included but not limited to BOH set up and general Operations practices
- Highly detail-oriented with strong analytical skills
- Strong project management skills with ability to execute against both broad project deliverables and specific, tactical items on time and within budget
- Highly-effective organizational skills with the ability to multi-task and follow-through on a real-time basis
- Maintains good working relationship with manufacturer and lending institutions
- Or above working experience in financial industry
2
Responsibilities For Global Retail & Operations Manager Resume
- Manage an experienced team of analysts and outsourced vendors for customer enrollments and billing in PJM, ERCOT and other markets
- Related working experience
- Develop a process to drive the effective management of holiday & sickness in stores
- Demonstrated ability to lead people and improve processes
- Providing updates and communication on PD business to Marketing, Operations, Finance and Sales teams
- Interacting principally with the Supply Chain and Customer Sales Teams including Team Leads and Space Planners
- Design and direct the process for handling customer care inquiries, including one-call handling and capture of dispositions for C&I customers
- Responsible for building and managing SOP, training and communication for areas of the business listed above
3
Responsibilities For Qr-retail Operations Manager Resume
- Manage and measure the onboarding, training, ramp-up time, operational success and retention of the US partners
- Management and monitoring of sustainability (inc energy monitoring)
- Management, team-building and scheduling employees
- Manage national retail measurements including efficiencies, routing, expenses, and performance and propose/implement changes based on this data
- Work jointly with Sales Strategy team with focus on Perfect Store and D&E planning, forecasting and deployment
- Manage fleet and daily routing, including maintenance; establish and maintain distribution efficiencies and KPI’s
- Responsible for defining and implementing the retail operations services based on the impact of the SOF tech in store
- Manages cash handling protocols & control procedures according to Sodexo policies
4
Responsibilities For AVP Regional Retail Operations Manager Resume
- [Retail mapping] Check to identify the retailers having the highest growth potential to achieve the maximum return on investment
- Lead the team of operations and support professionals, providing necessary guidance, coaching, and feedback
- Offer unique perspectives to resellers by analysing and delivering insights – shopper customer and marketplace insights
- Influencingby demonstrating a sincere interest in helping resellers, peers, functions to succeed
- Expert user in all core store systems & technologies including but not limited to POS, Epicor/Web-IM, i-Pad, Clientbook & Microsoft Word applications
- Support roll out of technology initiatives and provide training whenever required
5
Responsibilities For National Retail Operations Manager Resume
- Gather best practices across the US and measure successes of each one for the purpose of increasing productivity and consistency
- Constantly review, develop and support the new store opening process
- Lead, manage, and execute retail inventory and marketing strategies and plans
- Carries our audits to ensure store teams are following set policies and procedures
- Manage the US partner’s operational lifecycle, aligning with the Head of Partner Service’s global service vision for partners
- Champion partner engagement and partners’ operational excellence, allowing for the full potential of the partnership to be realized
- Builds and maintains a positive working relationship with management, clients, and customers
6
Responsibilities For Typo-retail Operations Manager Resume
- Define operational standards taking into account Full Price and Off Price channels
- Works with General Manager and Human Resources to make hiring and discipline decisions
- Oversees department inventory control and pricing
- Standard Operating Procedures for Retail Stores
- Coordinate with internal stakeholders across global locations (including UK and India) on all FNW matters
- Manage a team of analysts and outsourced vendors for customer enrollments and billing in PJM and other markets
- Manage outsourced bill-print operations and ensure accurate and timely invoicing
7
Responsibilities For VR Retail Operations Manager Resume
- Actively monitor AR, unbilled revenue, billing and enrollment exceptions and payments to assure proper revenue
- Monitors compliance of SOPS through audits while driving a retail KPI-driven store management mindset
- Manage all the WHS obligation during internal and external audits Work closely with the ELC Safety Global Team
- Management and team-building of 100 union client employees
- The Retail Operations Manager is responsible for managing the shared Retail Operations budget
- Responsible for driving budget efficiency across segments
- Exercise sound judgement when incurring business expenses
8
Responsibilities For Retail Operations Manager Resume
- Work with Sales strategy on the execution and assessment of Shopper marketing programs
- Establish standards for showroom appearance and support marketing initiatives
- Assists in the maintenance of cash control and payroll records, as well as inventory, and purchasing
- Accountable for the execution of service quality by maintaining the highest level of delivery
- Conduct annual banking center operational soundness assessments for specific region
- Provide integration leadership and support during acquisitions
- [Retailer engagement] Understand the pain points of the retailers by analyzing store sales data and plan countermeasures to drive collaboration with retailers
- Monitor AR, unbilled revenue, billing and enrollment exceptions and payments to assure proper revenue
9
Responsibilities For Senior Retail Operations Manager Resume
- Assist in implementing business and strategic plans for Ruler Stores
- Implement programs to achieve marketing strategies to attain both sales and gross profit goals
- Establish programs to protect the assets of the company, including shrink, security safety, internal theft, and assure compliance with regulatory agencies
- Work with Director of Retail Operations in developing tactical plan and execution against account specific retail sales plans
- Manage 3rd party projects within the assigned customer, as well as all reporting, and budget
- Analytical ability to evaluate data (retail reporting) and identify key areas of opportunity
- Manages and develops operations programs such as Shipment Best Practices, Operations Training Programs and Manuals, etc
10
Responsibilities For Global Retail & Operations Manager Resume
- Coordinates travel and logistics for retail meetings and training
- Knowledge and ability to learn health department’s rules and regulations including HACCP and ServSafe
- Knowledge of culinary techniques: hot, cold, ambient, aspic, garde manger, display cooking, and buffet presentations
- Develop and implement training programs for employees to promote quality services
- Basic proficiency in Word, Excel, Outlook, and food ordering systems
- Department Store Counter Operations ie working with Retail Point of Sale (POS) systems / platforms
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