Retail Lead Resume Sample
Berneice Bayer
180 Leannon Flats,
Chicago,
IL
+1 (555) 713 7979
Work Experience
Retail Lead
03/2017
-
PRESENT
Philadelphia, PA
- Hiring preference is given to those with solid sales knowledge and at least one year of supervisory and related field experience
- To 2+ Years’ Experience
- Provide superior customer service and exceed customer’s expectations (required)
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Drive business through utilization of KPI’s fostering team selling culture
- Educate and reinforce the Lilly’s Resort Chic lifestyle
- Assist with the physical receiving of firearms
Retail Lead-lilly Pulitzer
06/2010
-
01/2017
Los Angeles, CA
- Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers’ needs, and making product recommendations based off of this analysis
- Promote Cabela’s programs, including VOC and In-Store Pick-Up
- Partner with Country Lead and AMA Retail in the development of the country Strategic Business Plan and Annual Financial Plan (drives retail productivity and profitability improvement, customer service excellence, equity and revenue growth from retail operations etc.)
- Align retail operations standards and measures on KPI’s, store locations, store sizes, formats and systems with AMA
- Understand the global guidelines on the commercial dimensions / requirement of the business. e.g. store grading, store identify, assortment, consumer activation plans and align team towards the global definition/direction. Actively engage AMA retail to find solution for the identified gaps
- Drive consistent and sustainable Retail KPIs across all the Retail stores
- Identify opportunities and drive the development and implementation of new and/or improvement plans as needed
- Drive Achievement of the planned performance for the retail channel
Marketplace Retail Lead
03/2006
-
05/2010
Los Angeles, CA
- Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, and making product recommendations based off of this analysis, by providing a legendary customer experience for every customer and promoting Cabela's programs including, but limited to CLUB Membership, Kiosk, VOC, In-Store Pick-up
- Greets, acknowledges guests , answers guests’ questions and assists them whenever possible
- Meets planned revenue labor goals. Monitors sales and inventory control for assigned location; maintains cash control to ensure accuracy. Reviews sales and margin information on a regular basis, and takes action to achieve profitable sales. Consistently strives to maximize the sales potential of LEGOLAND California retail stores
- Acts as liaison between lead team and supervisors to ensure effective communication and procedure consistency
- Assists in interviewing, selecting and appointing best standard of Sales Associates with supervisor’s guidance. Carries out induction of all new MCs, and ensures that all new MC documentation is completed. Assists in effectively appraising and identifying training needs for Sales Associates, Merchandise Associates and Team Leads
- Responsible for building, implementing, & executing country’s product demand generation programs, which align to quarterly & annual financial goals
- Totals merchandise price and tax to determine final bill amount
- Complies with sanitation, ServSafe and safety requirements
Education
John Paul the Great Catholic University
2001 - 2006
School's Degree in Business
Professional Skills
- Strong communication, presentation, negotiation and influencing skills
- Possess strong analytical skills -Analyze key business metrics and results to identify performance improvement opportunities and recommend meaningful solutions
- Achievement oriented with solid management experience and demonstrated leadership ability
- Three years of retail experience with two years supervisory experience
- Strong ability to bridge and enhance cooperative working relationships cross-functionally and cross-culturally
- Resolves ODS service failures, partnering with the ODS Field Operations Manager as necessary, to ensure a positive customer experience
- Significant experience in Sales and Retail Operations Management, of which at least 5 years in a Senior Manager position
How to write Retail Lead Resume
Retail Lead role is responsible for negotiation, integration, retail, credit, training, purchasing, planning, reporting, research, insurance.
To write great resume for retail lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Lead Resume
The section contact information is important in your retail lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Lead Resume
The section work experience is an essential part of your retail lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Lead resume experience can include:
- Excellent customer service skills, ability to extend hospitality to guests and resolve customer concerns
- Operate cash register (open, close, balance, accurate transactions/recording)
- Oversees and ensures deep cleaning and organizing of area is completed during down times
- Ensures deep cleaning and organizing of area is completed during down times
- Responsible for providing in-store product training for all staff on the equipment department
- Considers the immediate impact and consequences of all options when it comes to problem solving and decision making
Education on a Retail Lead Resume
Make sure to make education a priority on your retail lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Lead Resume
When listing skills on your retail lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail lead skills:
- Experience in strategic planning and business development; strong negotiation skills
- Putting customers first to provide an excellent customer experience every time
- Resolves ODS service failures partnering with the ODS Field Operations Manager as necessary to ensure a positive customer experience
- Lead and motivate your team, ensuring a committed, skilled and engaged team
- Senior management level experience in emerging verticals, with senior level contacts within this space
- Experience in a RETAIL environment is essential
List of Typical Experience For a Retail Lead Resume
1
Experience For Retail Lead-lilly Pulitzer Resume
- Promotes the Learn Try Buy and Enjoy experience
- Maintains a clean organized and efficient stock room while adhering to operating standards and safety requirements
- In partnership with store managers addresses employee issues/conflicts and provides input feedback and coaching
- Merchandise all stores to be visually appealing
- Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance
- In partnership with store managers addresses employee issues/conflicts and provides input feedback and coaching to front-line employees
- While working shifts in stores
2
Experience For Consumer / Retail Lead Resume
- Coordinates work processes assigns work to front line employees within assigned area and
- Delivers an inspiring brand presentation. Inspires the customers to buy our products through good merchandising decisions. Drives routines to ensure store presentations are full and sized while maintaining impeccable brand presentation standards
- Executes all marketing efforts and strategies per directive including markdowns promotions and events
- Is an active participant in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner
- Maintains the cash office per policy ensuring proper signatures accurate reconciliation and general organization is achieved
- Accountable for cashier execution and efficiency with a focus on service delivery
- Participate in bi-weekly retail conference call with Home Office and all venues
3
Experience For Marketplace Retail Lead Resume
- Administer physical inventory counts at period end per manual guidelines
- Retailing: Creating the relevant customer experience to enable the professional guidance to our customers of our products and services that translates into customer loyalty and advocacy
- Drives store sales while achieving service results
- Coordinates work processes assigns work to front line employees within assigned area and recommends staffing levels
- Oversee inventory controls
- Weekly Perpetual Inventory
- Records inventory monthly
List of Typical Skills For a Retail Lead Resume
1
Skills For Retail Lead-lilly Pulitzer Resume
- Previous experience in a RETAIL environment is desirable
- Demonstrated ability to work with a broad and diverse work force
- Ensure the branch operates in a compliant manner in accordance with all legislative and audit requirements, and that operational risks are minimised
- Build an open and engaging environment working as a team and collaborating with others to deliver results
- Assure complete and satisfactory on-going staff training
- Fulfill appropriate overall staffing levels through recruitment and hiring
- Customer service at benchmark level, including
- Basic housekeeping and cleanliness standards maintained
2
Skills For Consumer / Retail Lead Resume
- Perform staff evaluations (training, 90 day, annual). Set development and performance goals, monitor progress
- Ensure that hiring/disciplinary/termination standards follow all HOB guidelines
- Responsible for attractive display appearance based on merchandising guidelines
- Change displays frequently (weekly) to keep store looking original and fresh
- Have an innovative approach to your role, always seeking ways to make improvements or suggestions to improve our overall customer journey
- Develop key relationships in the bank whilst acting as a promoter of the First Trust Bank brand in a competitive market
- Coordinates the promotion of products and posts signage for the area, changing displays frequently to ensure customer interest
- Develops and updates standard operating procedures for the station
3
Skills For Marketplace Retail Lead Resume
- Oversees bakery student and bakery dessert line when bakery staff not present in the Gorecki Dining Center
- Oversees and ensures proper handling of leftovers and records food use and leftovers on production sheets in retail area and bakery area of Gorecki
- Works with Culinary Manager ensuring we meet food cost goals for all in house made food items
- Develops and updates register training manual for station
- Ensures proper handling of leftovers and records food use and leftovers on production sheets in retail area and bakery area of Gorecki
- Successful track record for high volume business growth in consumer centric organization
- Motivational and inspirational across levels, functions and cultures. A relationship builder
- Innovate change
4
Skills For Raging Waters Sac-retail Lead Resume
- Fluency in English (spoken and written) and Bahasa
- Customers greeted upon entry to the store
- Customer needs understood and solution solved
- Know How To Ask Item of the month offered to every customer
- Customer thanked for their business and welcomed back in the future
- Accurate price labels on all planogram SKUs
- Develop incentives for staff to generate sales and boost morale
5
Skills For Retail Lead Outfitter Resume
- Complete weekly staff contact logs
- Responsible for safe and reliable operations across their patch
- Customer Relationship Management:Engaging the customer and adding value. Takes personal responsibility for consistently delivering a level of service that exceeds customers’ expectations
- Occasionally inside food service areas and includes interaction with heated equipment, steam. Loud noises, chemical products, and other at risk conditions
- Models and delivers world-class customer service as an L.L.Bean brand ambassador
- Follows all Standard Operating Procedures (SOP’s), Safety Policies and Protocols and ensures that all Instructors and Outing leaders at their site do as well
- Ensures that all work is completed in a way that promotes safety and manages risk for self, instructors, customers, and public
- Follows all Standard Operating Procedures (SOP’s) Safety Policies and Protocols and ensures that all Instructors and Outing leaders at their site do as well
- Ensures that all work is completed in a way that promotes safety and manages risk for self instructors customers and public
6
Skills For Retail Lead-first Trust Bank Resume
- Have a sound knowledge of legislative and regulatory policies to ensure high levels of operational excellence
- A strong leader and people manager who encourages thoughtful risk taking with a team of three senior leaders, and emphasized empowerment and accountability within the team
- Presence within industry as a conference speaker and a published thought leader
- Responsible for operations of retail store within the venue as well as supervising retail staff. Accountable to meet or exceed forecasted revenue and labor costs, and assist in maintaining appropriate inventory level requirements
- Achieve 100% of assigned retail portfolio income, sales and resources plan
- Support, coach and develop Branch staff to enhance the customer experience by ensuring best in class service delivery and creating greater capacity and productivity within the Branch at all times
- Provide customer service leadership, reducing rework levels and an increased displacement to self-service options/centralised functions
- Maximise new and existing business opportunity
7
Skills For Retail Lead-leinster Resume
- Adjusts production levels based on history and current trends. Coordinates and prepares food items following menu, standardized recipes and service orders. Ensures that prepared foods are fresh, artistically put together and quality standards are met
- Ensures foods, beverages and supplies are available at all times. Completes weekly orders of snacks and beverages and submits them to the Purchasing Coordinator
- Reviews and updates Good to Go recipes in Computrition for accurate ingredients amounts
- Ensures proper care, cleanliness and sanitation of all assigned spaces and equipment. Reports equipment malfunctions to manager
- Assists Culinary Manager with menu and recipe development for station and new retail products
- Specific to Retail Lead (one of two leads with this responsibility)
8
Skills For Senior VP, Retail Lead Resume
- Specific to the other Retail Lead
- Provide guidance, direction and training to Student staff, including setting performance standards. Assist in creating student staff schedule, giving input to ensure proper support
- Enthusiastically seeks opportunities to convert every customer that enters store. Continuously strives to drive sales and brand loyalty through great service and understanding of service mission
- Builds trusting relationships by establishing a connection and sharing expertise; demonstrates passion for learning and sharing product knowledge; proactively sources information as a tool for selling and shares features and benefits in all service situations to build units per transaction
- Advocates on behalf of the customer in all situations. Actively listens to gain understanding of customer’s unique needs and is empowered to solve the problem at first point of contact quickly and efficiently for the customer
- Leverages technology (POS, customer systems, mobile devices) to provide seamless, fast omni-channel service. Displays confidence, poise, and operational knowledge in all situations. Anticipates issues and takes appropriate initiative to solve
9
Skills For Clerk, Retail Lead Resume
- Provides service to meet and exceed our customers’ expectations. Fulfill their needs with alternative products when necessary. Is unflappable when faced with challenging or ambiguous issues; turns a challenge into a selling opportunity
- Understands core outdoor activities and participates in them. Demonstrates credibility as a knowledgeable ambassador of L.L.Bean and is knowledgeable about outdoor-inspired apparel and equipment
- Represents the core values and brand appropriately in all situations (service, dress code, interpersonal skills)
- Maintains a well-organized back of house and easy to shop floor, understands role in creating an inspiring customer service experience, on and off the salesfloor
- Exhibits a strong detail orientation and attention to visual and merchandising standards to create an inspiring shopping experience. Maintains these exceptional brand standards while assisting multiple customers (folds, replenishment, sizing, organization)
10
Skills For Mortgage Retail Lead Specialist Resume
- Upholds store operations processes and productivity standards including replenishment, receiving, transfers, and organizing stock to ensure product is available on the floor for customers to shop
- Works collaboratively as part of store team to achieve results. Open to other’s ideas. Responsible for creating and maintaining a positive work environment
- Effectively adapts to an ever-changing work environment. Takes a responsible point of view. Supports others in accepting change as a subject matter expert
- Adheres to policy and procedures and knows when to partner with leadership when questions or issues arise. Responsible for creating and upholding a safe and healthy work environment
- Models safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority
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