Room Service Server Resume Sample
Watson Rolfson
2217 Leola Falls,
Phoenix,
AZ
+1 (555) 830 2237
Work Experience
Room Service Server
05/2018
-
PRESENT
Chicago, IL
- Report to work on scheduled days at the scheduled time
- Report to work in uniform following all appearance standards
- Check out with supervisor before leaving station or the floor, for any reason
- Follow all safety policies to ensure a safe work area
- Follow all standard procedures in serving the guest, as outlined in training manual and standards manual
- Maintain station in accordance with standards, at all times
- Develop a complete knowledge of menus, use records, dish and glassware service and utilize that knowledge in the service of the guest
- Promote and practice aggressive hospitality
- Utilize suggestive selling techniques
Restaurant & Room Service Server
03/2011
-
01/2018
Phoenix, AZ
- Learn and correctly use the Point of Sale equipment and follow procedures
- Complete all daily and weekly assigned side work
- Participate in daily line-up and menu classes
- Attend monthly and training meetings
- Practice and actively participate in team work
- Check corridors for trays when returning from delivering orders
- Clean and breakdown trays in dish area, watching for un-used and clean condiments, salt, pepper, and sugar and return them to room service area
- Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards
- Complete all shift side-work as outlined in the hotel’s operating policies and procedures
Education
Pepperdine University - Encino Graduate Campus
2007 - 2011
School's Degree in Management
Professional Skills
- Excellent customer service skills with great enthusiasm, superior interpersonal skills
- Prior experience desired. Public contact experience desired
- Prior serving and customer service experience is required
- Prior fine dining or Room Service experience
- Displays good customer relation skills and takes initiative to greet guests in a friendly manner
- Organizational, time management skills
- Six months experience serving or working in the Food and Beverage industry
How to write Room Service Server Resume
Room Service Server role is responsible for basic, microsoft, english, training, retail, insurance, travel, events, government, customer.
To write great resume for room service server job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Room Service Server Resume
The section contact information is important in your room service server resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Room Service Server Resume
The section work experience is an essential part of your room service server resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous room service server responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular room service server position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Room Service Server resume experience can include:
- Maintaining an in-depth knowledge of menu items to effectively explain ingredients and preparation methods for each item
- : 1-2 in room dinning experience
- Cleans work area and preps area completely prior to service and at the end of the shift
- One-two years server experience in room service or restaurant of a 4 or 5-star hotel
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales
- Ensure good guest relations are maintained at all times
Education on a Room Service Server Resume
Make sure to make education a priority on your room service server resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your room service server experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Room Service Server Resume
When listing skills on your room service server resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical room service server skills:
- Prior experience as a Food Server is required
- Basic waiter skills.Physical Requirements
- Knowledge of service skills an asset
- Previous serving experience in a high end restaurant
- Greet and provide excellent customer service to dining guests
- Experience working in upscale hotel environment that provides a superior level of guest service with professionalism and discretion
List of Typical Experience For a Room Service Server Resume
1
Experience For Room Service Server / Order Taker Resume
- Talk to others to convey information effectively
- Hotel industry experience required
- Delivering food service to meeting rooms as needed
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Completing all daily side work that is required
- Execute the service of In-Room Dining Attendant (IRDA) from phone orders to closing of checks correctly according to standards, policies, and procedures
- Follows all accounting procedures in the Westin Hotel including the declaration of tips
2
Experience For Restaurant & Room Service Server Resume
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Have complete knowledge of all menus and Restaurant hours of operations. Including general hotel information and local areas
- Answer phones, take orders, answer questions with a positive attitude, using the guest’s name
- Clear all halls and closets continually throughout the shift, returning all soiled dishes and linens to kitchen
- Provides a professional and immediate response to guests concerning all menu items and their preparation
- Take orders using proper phone etiquette, and show menu knowledge
3
Experience For Restaurant / Room Service Server Resume
- Understand fine food and beverage, including item preparation, proper presentation, and service
- Deal with customers courteously and efficiently, including the ability to be polite but authoritative with disorderly or intoxicated patrons
- Deliver trays and tables according to established standards
- Ensure quality of food and beverage being delivered and communicate with Manager/Kitchen
- Responsible for picking-up tables and trays
4
Experience For Room Service Server Resume
- Set up orders (table or trays) according to standards. Deliver them to guest on time
- Perform set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”
- Understand fine food and beverage, including item preparation and proper presentation/service
- Order taking and delivery of room service orders
- Work a variety of shifts including overnights, weekends, and holidays
- Availability to work all AM shifts every day of the week; including weekends and holidays
- Collect payments from customers
- Write guests orders on order slips and enter orders into POS system
5
Experience For Room Service Server / Order Taker Resume
- Prepare checks that itemize and total meal costs and sales taxes
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Inform customers of daily specials
- Escort customers to their tables
- Describe and recommend wines to customers
6
Experience For Restaurant & Room Service Server Resume
- Provide the best in-room service, announcing each item the guest ordered. Serving hot quality food and beverages with attention to detail and warm friendly service
- Calling all guests back after order has been delivered to ensure satisfaction
- Deliver all food and beverage amenities before guest arrival
- Have a thorough knowledge of menus and current specials and upsell items to guests
- Learn appropriate food and beverage preparations and service standards
- Responsible for each guest check and co-ordination of tables/trays pick-ups
- Responsible for set-up, delivery and presentation of VIP and other guest amenity
- Thoroughly inspects all orders to insure proper table and tray set up and ensures all standards are met before the order leaves the Room Service station
7
Experience For Restaurant / Room Service Server Resume
- Provides daily tray retrieval service after the order has been consumed by conducting a “pull” at the mid to latter part of the shift or upon the guest’s request
- Takes and serves food and beverage items to our customers in a timely, friendly, enthusiastic and professional manner
- Receives proper payment upon the delivery of a guest’s order by means of room charge, credit card, cash, city ledger, or staff and promo
- Utilizes appropriate glassware, china, silverware, and linen as task requires
- Greets the guest with a cheerful and pleasant voice
8
Experience For Room Service Server Resume
- The Server communicates and works closely with Service Express and Kitchen staff to ensure customer satisfaction
- Read order tickets and assemble the order in the kitchen area
- Deliver food items to the guests in their rooms
- Keep hallways clean of trays, cups, etc
- Set up and deliver all food and beverage orders in accordance with established guidelines
- 2 Retrieve all food and beverage trays in order to maintain established sanitation guidelines
- Complete all shift side-work as outlined
- Transport up to 30 lbs. on a continuous basis
- Maintain complete knowledge of all food and beverage products
9
Experience For Room Service Server / Order Taker Resume
- Prepare all room service mis en place to the Company standard
- Ensure that all procedures are carried out accurately
- Ensure that all areas are clean at all times
- Report any customer complaints to the Supervisor on duty
- Be competent in the use of the Point of Sale system at all stages of service
10
Experience For Restaurant & Room Service Server Resume
- Communicate with Supervisors at all times
- Check and issue bills where applicable
- Current TABC and Food Handler’s certification
- Basic knowledge of Excell spreadsheets
- Transport up to 30 lbs. frequently
- One year as a Room Service Server or a Server in a high volume restaurant, banquet, casino, or hotel
- Ensures all orders are correct and that all accompaniments are provided
- Pro-actively follows up on all in-room dining experiences by checking on the satisfaction of the owner/guest and offering to remove tables/trays within two hours of delivering the order
- Responsible for doing floor sweeps every two hours to ensure the corridors and service elevator landings are free of room service tables, trays, dishes and amenities
List of Typical Skills For a Room Service Server Resume
1
Skills For Room Service Server / Order Taker Resume
- Effective written and communications skills essential as majority of work time is spent interacting with hotel guests and directing staff
- Previous customer service experience, preferably in an upscale setting is required
- Computer knowledge and money handling experience helpful
- Good command of Written and Oral French
- Respond to guests needs, issues, comments and concerns to ensure a quality experience
2
Skills For Restaurant & Room Service Server Resume
- Previous Room Service or food & beverage experience considered an asset
- Server experience is required
- STAR and Food Handler certifications are required, prior to first day of employment
- Good physical health to ensure timely delivery of meals
- Able to operate computer equipment and other food & beverage computer systems
- Previous room service server experience considered an asset
3
Skills For Restaurant / Room Service Server Resume
- Two years full service restaurant experience
- Knowledge of Opera, Micros systems, and HotSOS are considered a strong asset
- Answering questions on menu selections. Communicating with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
- Ensuring stock levels are consistently maintained, polishing glassware and silverware, and performing additional side work, as assigned
- Working with the kitchen and F&B team to continually improve guest and employee satisfaction by ensuring a five star approach to F&B delivery
- Cleaning and sanitizing all service trays and liners continuously throughout the shift
4
Skills For Room Service Server Resume
- Cleaning and organizing the work area
- Taking ownership of room amenity deliveries and inputting all amenity charges into Micros
- Performing any general cleaning tasks as assigned by supervisor/manager to adhere to health standards
- Communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Checking in with guests to ensure satisfaction with each food course and/or beverages
- Stocking shelves and reach-ins with product essential to department operation
- Preparing beverages that exceed our customer’s expectations at a speed that meets the expectations of our clients
- Entering food and beverage orders into Micros POS system
- Delivering food and beverage orders with a sense of urgency and with accuracy
5
Skills For Room Service Server / Order Taker Resume
- Provide welcoming phone greeting, and following guest ordering procedure
- Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead and twisting
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Complete opening, ongoing and closing side work
- Maintains cleanliness of dining area in guests’ room by keeping tables neat and orderly and removing dirty dishware that is no longer in use
- Complete opening, ongoing and closing side work as assigned
6
Skills For Restaurant & Room Service Server Resume
- Be ready and willing to assist bus person with clearing and resetting tables in the restaurant/lounge
- Responsible for resetting all tables in The Drawing Room. Ensure all furniture is in accordance with the floor plan set forth by the Manager or Supervisor
- Read in room dining orders and confirm orders are accurate before presenting to a guests
- Sets up dining area in guest rooms while presenting food and beverage items appropriately
- Use upselling techniques and suggestive selling over the telephone
- Responsible for assembling orders and appropriate condiments and delivering to room, pool or spa within quoted time frame
- Carry out opening and closing procedures
- Stand for long periods of time without sitting or leaning
7
Skills For Restaurant / Room Service Server Resume
- Maintain daily opening and closing checklist and inspections
- Take guests’ food, beverage, and amenity orders while utilizing suggestive selling techniques as needed
- Verifies accuracy of order before delivering to the guests
- Deliver room service orders to guests in a timely fashion in according to set standards
- Prepare all food items ensuring proper quality of food and flow to guests
- Maintain a high level of quality and consistency in regard to the preparation and plating of all orders
- Ability and willingness to work a variety of shifts including overnights, weekends and holidays is required
- Answer room service phones and record orders; utilize up-selling techniques to increase sales
8
Skills For Room Service Server Resume
- Assist with preparing food trays; ensure proper appearance standards
- Maintain an up to date working knowledge of all amenities
- Remove serving trays from guest rooms
- Make F&B recommendations and apply suggestive selling techniques
- Actively up selling to each guest at each correct opportunity to maximize revenue and to achieve personal and team related revenue and service goals
9
Skills For Room Service Server / Order Taker Resume
- Answer room service phone within three (3) rings, answer questions, and take orders from guests according to established brand standards
- Ensure The Drawing Room guests are greeted and welcomed as they arrive
- Provide suggestions and recommendations to guests of The Drawing Room
- Participate in all line-ups and departmental meetings, unless otherwise excused in advance by The Drawing Room Manager
- Prepare, deliver and serve orders using MOS standards
10
Skills For Restaurant & Room Service Server Resume
- Return dining items to the kitchen area
- Be aware of all operating procedures within the Hotel
- Return dining items to the kitchen area. Keep hallways clean of trays, cups, etc
- Transport large trays weighing up to 30lbs
- Communicates with management regarding guest comments and concerns
List of Typical Responsibilities For a Room Service Server Resume
1
Responsibilities For Room Service Server / Order Taker Resume
- Make a good presentation of the food
- Previous customer service and food service experience required
- Experience with product upsells is helpful
- Experience: 6 months to 1 year
- Handling food objects; products and utensils
- Communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards
- Greet and welcome guests when entering guest room
- Review order with Guest while setting up
- Clear, clean, reset and maintain Room Service station during shift
2
Responsibilities For Restaurant & Room Service Server Resume
- Be ready and willing to assist fellow servers/food runners/wait assistants as situations arise
- Maintain tray tracking system and ensure trays are removed from the guest corridors regularly
- Perform all assigned side work such as fill condiments, clean and setup stations being sure to maintain proper pars
- Employee Benefits including Medical, Dental and Vision
- Ensure timeliness of delivering Room Service trays to guest rooms
- Maintain an up to date working knowledge of all food and beverage amenities
- Attend to and serve guests at hot tub and poolside areas
3
Responsibilities For Restaurant / Room Service Server Resume
- Completion of all IRDA side work as required
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
- Set room service carts
- Clean and maintain service stations, as well as other work areas
- Show basic wine, spirit, and beer knowledge, and understand UDABC laws
- Bend, lift, and carry heavy objects up to 50 pounds – required
- Performs daily activities of all Room Service requests assigned shift in a prompt, courteous and efficient manner
- Handles/reports special guest inquiries and complaints received in Room Service
- Maintains all Food & Beverage Department par stock levels
4
Responsibilities For Room Service Server Resume
- Knowledge of Room Service functions helpful
- Taking guests’ food and beverage orders, utilizing suggestive selling techniques, and ensuring complete accuracy of guest name, room number, and order placed
- Conducting inventory of guestroom mini-bars, logging items consumed, restocking items as needed, and accurately posting appropriate consumption charges to guest accounts
- Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas
- Prepare station in anticipation of the day’s business
- Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished
- Check VIP list and communicate orders to the kitchen and the next room service shift
- Communicate guest needs to the proper department
5
Responsibilities For Room Service Server / Order Taker Resume
- TIPS certifications are require
- Keep hotel floors clean. Pick up all trays and tables found in the guest hallways
- Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay
- Stock the mini-bar cart with the necessary items in order to maintain the par level on a daily basis
- Clean and defrost the mini-bars regularly and consistently
- If par level is low, ensure the necessary items are ordered
- Maintain accurate and up-to-date knowledge of service time, menu and specials
6
Responsibilities For Restaurant & Room Service Server Resume
- Prepare, deliver and serve orders in accordance to Omni standardsand guest specifications
- Responsible for each check, ensure accuracy and payment
- Pick up trays and tables from guest floors
- Clear trays in accordance with Omni Standards
- Set-up, deliver and present all amenities in accordance with Omni Standards and guest specifications
7
Responsibilities For Restaurant / Room Service Server Resume
- Consult with supervisor on any food pick up difficulty or guest issue
- Lift, push and pull up to 50 lbs is required
- Stand and walk for several hours at a time is required
- Food Handler’s Card and TIPs (or equivalent) is required
- Delivers and serves food and beverages to hotel guest’s room; sets up and serves the order in the guest’s room according to specifications in the food and beverage manual
8
Responsibilities For Room Service Server Resume
- Completes guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks
- Maintain tray control form for tray pick-up within one hour
- Side Work: Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, room service trays and coolers; vacuuming, trash removal, and stocking of supplies
- Works Safely: Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures
- Deal with customers courteously and efficiently – required
- Bend, lift, and carry up to 50 pounds at one time – required
9
Responsibilities For Room Service Server / Order Taker Resume
- Maintains knowledge of each selection’s, origin, taste, and preparation method
- Deliver Room Service trays to guest rooms
- Maintain daily checklist and food and beverage inspections
- Communicate with kitchen staff to ensure guest satisfaction
- Engages in friendly and professional conversation with guests
- Convey menu information over the phone to guest and give accurate and give accurate estimated time of delivery
- Input Guest orders in Micros and issue guest check for each order. Ensure all special guest requests are very well explained to the kitchen via Micros. In case of guests with dietary restrictions inform the Manager on duty and the Chef
10
Responsibilities For Restaurant & Room Service Server Resume
- Have the ability to carry and balance a tray
- Flexible schedule required, shifts can include: mornings, nights, weekends and holidays
- The delivery of room service orders to guests
- Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station
- Accurately input orders into the POS system for preparation by the kitchen and/or the bar
- Focus attention to details, speed, and accuracy on all room service trays
- Collect trays hourly delivered to keep hallways clear and assist the guest through the removal of food
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