Salesforce Administrator Resume Sample
Tom Jacobson
143 Layla Mews,
Phoenix,
AZ
+1 (555) 496 9799
Work Experience
Salesforce Administrator
08/2017
-
PRESENT
Los Angeles, CA
- Assists with developing training programs and materials
- Manages user licensing assignments, permissions and monitors usage. Communicates platform enhancements and system notifications
- Manages user support cases and assists Level One support team members on cases including escalations to the technical development team
- Works across sales and cross-functional support teams to develop and maintain standard and/or customized reports, dashboards, and trainings
- Administers third-party Appexchange solutions on SFDC platforms
- Configures triggers and validations for automated workflow solutions; assists with page layouts and maintenance of field values. Works with business and development teams on gathering new requirements and testing of technical solutions
- Analyzes platform data to ensure to high-quality, unduplicated data in accordance with data governance policies; assists with the integration and uploading of external data from internal systems and third-party data providers
Senior Salesforce Administrator
03/2015
-
06/2017
New York, NY
- Experience with
- Define and advocate technical collaboration across systems and functional departments within Macy’s; assist in developing and analysing functional solutions for integrating SalesForce.com with other applications
- Experience with data modeling, custom objects, permissions, SQL queries, SFDC parameters and user defined objects
- Experience developing Salesforce training materials and work instructions
- Experience with data and data manipulation (Excel, SQL) is required
- Answer functional/technical questions regarding Salesforce Sales Cloud, Chatter, and Marketing Cloud
- Support and test interfaces between Salesforce and Oracle EBS
Junior Salesforce Administrator
10/2010
-
10/2014
Houston, TX
- Optimize and extend Sales Cloud
- Evaluate and Implement Community and Service Cloud
- Create and maintain page layouts, record types, objects, and profiles
- Perform functional testing of modifications
- Research future Salesforce releases and assist in implementation of new functionality
- Work closely with the European-based Life Fitness Salesforce support team
- Create and maintain setup and process documentation
Education
Franciscan University of Steubenville
2005 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Excellent stakeholder management skills including presentation, verbal and written communication skills to suit varying audiences
- Strong organizational skills to include multi- tasking and time management skills
- Communicate effectively, both verbally and in writing, exhibit strong listening and feedback skills
- Excellent written and oral communication skills as well as strong presence in customer, business-facing roles
- Strong verbal/written communication and data presentation skills, including the ability to effectively communicate with both business and technical teams
- Provide strong problem solving and technical skills to effectively design quality solutions
- Strong time management, planning, prioritization and technical skills
How to write Salesforce Administrator Resume
Salesforce Administrator role is responsible for analytical, business, interpersonal, technical, salesforce, organizational, excel, customer, salesforce.com, advanced.
To write great resume for salesforce administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Salesforce Administrator Resume
The section contact information is important in your salesforce administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Salesforce Administrator Resume
The section work experience is an essential part of your salesforce administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous salesforce administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular salesforce administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Salesforce Administrator resume experience can include:
- Proven strong organizational and project management skills, able to plan, prioritize and meet deadlines
- Excellent communication skills (written, verbal) and facilitation skills
- Experience of working with large volumes of data with excellent numerical skills
- Strong business analysis and functional experience with quantitative, analytical and organizational skills
- Strong organizational skills to prioritize workload and concurrently manage multiple projects
- Strong communication skills. Proven ability to gain credibility with business stakeholders and to run interactions without supervision
Education on a Salesforce Administrator Resume
Make sure to make education a priority on your salesforce administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your salesforce administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Salesforce Administrator Resume
When listing skills on your salesforce administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical salesforce administrator skills:
- Business analyst skills, system analyst skills, collaboration and communication skills
- Strong organizational skills with ability to prioritize a workload with changing priorities
- Outstanding verbal and written communication skills and effectively communicate time and resource constraints
- Demonstrated strong performance collaborating with Sales, Support Services and Marketing teams to effectively utilize Salesforce.com
- Excellent critical thinking, organizational, analytical, and planning skills with good attention to detail
- Proven strong presentation, technical writing, analytical, and communication skills
List of Typical Experience For a Salesforce Administrator Resume
1
Experience For Senior Salesforce Administrator Resume
- Proven project management skills with the ability to meet deadlines, handle and prioritize simultaneous requests and manage laterally as well as upwards
- Prior Agile working experience with a thorough understanding of agile and a proven ability to think Agile
- Have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with others
- Excellent analytical, problem solving, and documentation skills with a history of hands-on, detail orientation
- Experience in effectively communicating technical concepts to other technical staff members as well as non-technical members of the organization
- Demonstrated experience in developing custom objects, workflows and validation rules in SFDC
2
Experience For Salesforce Administrator / Developer Resume
- Effectively communicate highly technical options/solutions to audiences of widely varying skill levels
- Strong interpersonal, verbal, visual and written communication skills
- Strong analytical skills with the ability to assess risk
- Self-motivated, assertive and persistent with excellent follow-through skills
- Excellent communication and analytical skills, with a close attention to detail
- Strong business analysis and functional experience, including requirements gathering, creating and deploying solutions to end users
- Proven experience identifying and resolving problems where independent decision-making and initiative were practiced
- Experience working on large programs with proven fluency in carrying out configuration and administration-type tasks
3
Experience For Junior Salesforce Administrator Resume
- Rockstar MS Excel skills – Advanced analysis, reporting, formatting, data manipulation and presentation
- Web development skills including CSS, JavaScript, DHTML, HTML, XML, SOAP,
- Experience with the Salesforce Platform, and at least 1 year of experience with Lightning
- Leadership skills including ability to build and manage a team
- Prior experience supporting a user base (domestic and international) of at least 100 users
- Superlative technical writing skills
- Interact and work effectively with diverse technical and non-technical groups spanning all organizational levels
4
Experience For Lead Salesforce Administrator Resume
- Strong experience with troubleshooting applications
- Proven experience of eliminating system or process complexity to increase efficiency
- Creativity and great problem-solving skills
- Possess a demonstrable ability to dig into data, surface actionable insights and exercise sound judgement and decision-making skills
- Strong experience troubleshooting applications
5
Experience For Ghrs, Salesforce Administrator Resume
- Regularly use communication basic skills (talk or hear)
- Proven Salesforce Administration experience (500+ users)
- Develop framework to effectively prospect and qualify suppliers
- Validates test cases and test results against requirements. Validates resource requirements
- Interested in taking responsibility for self-learning. Proven ability to be independent, resourceful and effective with minimal direction
- Work effectively alone, in teams and in partnership with other groups
- Strong Salesforce Administration experience
6
Experience For Salesforce Administrator, Insights Resume
- Prior Agile experience
- Advanced Word, PowerPoint & excel skills
- Strong experience with salesforce workflow tools like Salesforce process builder and workflow
- Effectively manage workload across a multitude of projects
- Experience in an IT environment (internship or professional experience)
- Desire to learn new technology and new skills
- Administration and development experience with Salesforce.com (foundational apex knowledge and experience is sufficient)
- Driven to increase personal knowledge and skills
- Attention to detail, clear communication skills, follow-up, and organization
7
Experience For Salesforce Administrator / Configurator Resume
- Effectively collaborates with business and technology groups on project definition and delivery
- Utilize SF administrator skills to continuously deliver business solutions while maintaining existing functionality in Salesforce
- Configuring and enhancing the Salesforce.com application, leveraging experience with built-in admin, reporting, and development tools
- Implementing system configuration changes including but not limited to field updates, validation rules, data sharing rules, and workflow rules
- Managing the feature request/support backlog and working with the business leads to prioritise and deliver it (managing the Salesforce roadmap)
8
Experience For Salesforce Administrator Intern Resume
- Working with management and end-users to create and manage complex workflow rules, data validation, triggers, and visualforce pages
- Ticketing system knowledge and experience with Salesforce
- Understanding or experience with Salesforce platform, or other enterprise software or Software as a Service model
- Planning and analysis of users to design and manage complex workflow rules and data validation
- Experience implementing and administering Salesforce Communities including designing the community, configuring functionality, and managing users
- Strong reporting background using various reporting tools including standard salesforce.com reporting functionality
- Assist developers and business users in gathering, loading, and validating test data and understanding use cases, business requirements, and testing plans
- Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users and training end users
9
Experience For Salesforce Administrator MD Resume
- Strong reporting background using standard reporting tools including standard Salesforce reporting functionality
- Strong reporting background using standard reporting tools including standard salesforce.com
- Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc
- Experience in Administering Salesforce Lightning or implementing Lightning
- Experience in leading and developing end to end solutions which could include strategy, design, development, testing and training
- A strong partner focus and a capacity to collaborate with partners on building, fixing, and optimizing processes
- Experience in Sales, Service, Marketing Salesforce Cloud environment using classic and Lightning methodology
10
Experience For Ghrs Salesforce Administrator Resume
- A strong partner focus and demonstrable capacity to collaborate with the business on building, fixing, and optimising processes
- Strong attention to detail, making and keeping commitments as well as meeting deadlines
- Strong reporting background using standard reporting tools included within Salesforce
- Adaptable and experienced working in a fast moving and growing organization
- Experience designing, developing, and deploying in SFDC communities
- Assist with the creation of training materials, conducts new user training and responsible for increasing the CRM user skill sets across the division
- Experience at administering multiple Salesforce ‘orgs’, including user management, permissions, and trouble shooting
- Experience working in the one or more of the following disciplines within Salesforce NPSP and bring a holistic data view
List of Typical Skills For a Salesforce Administrator Resume
1
Skills For Senior Salesforce Administrator Resume
- Have demonstrable analytical skills and excellent communication skills
- Strong analytical, problem solving and collaboration skills. Ability to develop and facilitate training for end users on effective system development
- Strong analytical thinker with good problem-solving skills
- Strong organizational skills with the ability to prioritize multiple assignments in order to meet milestones
- Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships
- Team player, with excellent communication skills and a good grasp of business issues
- Excellent analysis, troubleshooting, organization, communication and problem solving skills
- Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
2
Skills For Salesforce Administrator / Developer Resume
- Solid analytical and problem-solving skills; critical thinking and mindset for innovation
- Strong planning, analytical and problem-solving skills
- Demonstrated performance collaborating with Sales, Support and Marketing teams to effectively utilize Salesforce.com
- Strong presentation skills in interacting with management and communicating functional vision
- Experience using Salesforce CRM, basic SQL coding, and Drupal skills
- Self-starter with strong organisational skills and able to evaluate and implement day to day salesforce policy and process improvements and reporting
- Dig into data, surface actionable insights and demonstrate sound judgement and decision-making skills
- Demonstrated listening, analytical, organizational and time management skills
- Excellent analytical, technology, communication and problem solving skills
3
Skills For Junior Salesforce Administrator Resume
- Strong time-management, organization, analytical and problem-solving skills
- Analytical thinker with strong problem-solving skills
- Skilled at working effectively with cross-functional teams
- Good balance required between a solid technical ability and a solid understanding of business processes
- Strong analytical, business process development and problem solving skills
- Effective verbal and written communication skills for interfacing with people at all levels of the business
- Need to have very good problem-solving, collaboration and analytical skills
- Strong interpersonal and relationship building skills with ability to work with key stakeholders across the global organization
4
Skills For Lead Salesforce Administrator Resume
- Strong listening skills with the ability to interpret user requirements and translate into technical realities
- Strong interpersonal and relationship-building skills with ability to work with key business unit stakeholders across the global organization
- Strong written and verbal communication skills. Be comfortable having that "difficult conversation" with a stakeholder or team member when required
- Excellent interpersonal, communication and listening skills (verbal, written and electronic)
- Strong analytical and problem solving skills with the ability to identify the root cause of issues and provide applicable solutions
- Skills/understanding in SOQL, SOSL, data model best practice and/or other SQL databases experience are ideal
- Excellent customer support, organization, problem solving, and analytical skills
- Strong communication, problem-solving, collaboration, and analytical skills
5
Skills For Ghrs, Salesforce Administrator Resume
- Strong communication (both written and verbal) and interpersonal skills are required
- Demonstrated ability to effectively manage multiple projects and deadlines
- Demonstrated experience prioritizing and delivering against multiple tasks
- Strong team management skills, able to instill passion, loyalty, and commitment among team members at all levels
- General business acumen, have strong analytical and communication skills
- Proven relationship building and communications skills essential
- Detail-oriented with excellent follow through skills
- Excellent written, oral, interpersonal communication skills and computer literacy are required
6
Skills For Salesforce Administrator, Insights Resume
- Strong analytical skills within Microsoft Excel
- Excellent analytical, process design and problem solving skills
- Advanced Salesforce system administration skills, familiarity with databases/data models and a solid understanding of CRM concepts and processes
- Strong verbal and written commination skills with the ability to clearly articulate concepts, messages, and group strategies
- Developed organizational skills and the ability to prioritize, plan, and execute job functions
- Strong skills in Microsoft Office suite; especially MS Excel
- Demonstrate strong facility in the application of hygiene software such as Validity/CRMfusion
7
Skills For Salesforce Administrator / Configurator Resume
- Outstanding troubleshooting/problem solving skills
- Lightning Experience, Salesforce1 configurations and support experience
- Understanding of IT principles, and ability to communicate effectively to both internal and external users or partners of all levels
- Working with business leaders to implement their processes as effectively and efficiently as possible
- Working alongside an awesome team of Architects, Coders, Analysists and Managers to level up your skills – and help us do the same
- Supporting the implementation of change and the adoption of new working processes and tools to ensure the team works effectively
8
Skills For Salesforce Administrator Intern Resume
- Proven experience implementing and enhancing the Salesforce product suite, including Sales, Service, Communities as well as the Force.com platform
- Flexibility to adapt to changing priorities/deadlines including the ability to multi-task and juggle many competing priorities/deadlines
- Demonstrated experience in building and supporting Lightning
- Demonstrate strong customer service by managing and responding to the daily support requests, and driving all issues to resolution
- Advanced skills in scripting and / or programming language
- Exceptional critical thinking, problem-solving and analytical skills
- Assist with training of new users and growing the Salesforce.com skillset across the organization
- Experience documenting and validating business requirements
- Experience with application management including Salesforce platform using custom objects, custom fields, validation rules, custom reports, workflows
9
Skills For Salesforce Administrator MD Resume
- Strong Adherence to all the Salesforce best practices and administering Lightning experience
- Develop training materials and effectively conduct training
- Experience supporting and administrating Salesforce or related systems analysis experience
- Work closely with sales team within Fitch group to ensure our business systems are being adopted across the sales teams and are being utilized effectively
- Demonstrated experience in working in a highly dynamic and changing business environment
- Experience using validation rules, workflow rules, process builder and familiarity with managing page layouts
- Experience with Salesforce.com CRM application, with strong understanding of Salesforce.com best practices and functionality
- Strong problem solving skill and willingness to dive into the details
- Decision-making and task management skills
10
Skills For Ghrs Salesforce Administrator Resume
- Proven experience in supporting enterprise and solution level architectural designs
- Proven experience in supporting cross-functional applications between disparate business units and systems across a variety of platforms
- Prior experience supporting a user base of at least 100 users
- Superb communication, interpersonal and team working skills as well as a dedicated, positive attitude
- Experience and knowledge of Lightning Experience functionality and implementation
- Alesforce administration experience; Sales, Service and Marketing Cloud experience
- Professional Salesforce.com Administrator experience, including early stage development experience
List of Typical Responsibilities For a Salesforce Administrator Resume
1
Responsibilities For Senior Salesforce Administrator Resume
- Strong organizational skills with the ability to effectively manage multiple deliverables and to identify and implement process improvements
- Strong demonstrated technical and business communication skills
- Strong command of communication skills and ability to operate across various levels of the organization
- Analytical with an eye for detail and strong problem-solving skills; handle multiple activities with extreme accuracy
- Strong ability to lead, influence others and communicate and work effectively with others, especially under pressure of meeting project deadlines
- Good analytical skills and ability to distill salient points from large data
- Good analytical skills, with the ability to generate new ideas, proposes change, encourages innovation, and solves problems creatively
- Strong communication skills & strategic solutions
2
Responsibilities For Salesforce Administrator / Developer Resume
- Strong organisational skills, keen attention to details and time management
- Excellent communication skills and the ability to synthesize complex data into concise messages and presentations for management
- Excellent written and verbal communitcation skills required
- Close attention to detail and excellent analytical skills
- Strong verbal communication skills to clearly present key issues and recommend actions
- Advanced problem-solving skills. The ability to solve highly complex business problems across platforms utilizing Salesforce and other business applications
- Experience implementing and/or supporting Gainsight and/or Salesforce Community Cloud experience
3
Responsibilities For Junior Salesforce Administrator Resume
- Experience with the Salesforce Platform and at least 1 year of experience with Lightning
- Demonstrated proficiency in custom objects, workflow and validation rules, email templates, formulas, dashboards, and reporting
- Demonstrated experience in an autonomous role within a highly dynamic and changing business environment
- Identify and nurture individuals, developing their Salesforce skillset to support daily departmental needs
- Strong Reporting and Dashboards experience
- SalesForce administration experience required with a strong understanding of SalesForce best practices and functionality
- Prior experience supporting a user base of at least 500 users
- Provide technical leadership on cross functional projects, with proven ability to meet deadlines, prioritize and juggle simultaneous requests
- Proven ability to build and maintain strong relationship with business partners
4
Responsibilities For Lead Salesforce Administrator Resume
- Any Data Loader, Dataloader.io or other ETL tools skills are essentials
- Communicate effectively with business users on the status of features and enhancements
- Proven Salesforce.com experience in an Administrative and/or Development capacity
- Sales Operations/support experience with extensive experience in Salesforce.com administration
- Strong operational experience with Salesforce.com required
- Effectively communicate information and ideas across functions and levels of the organization
5
Responsibilities For Ghrs, Salesforce Administrator Resume
- Deadline driven and able to handle multiple tasks effectively
- Intermediate-level Excel skills (vlookups, pivot tables, if statements)
- Can operate independently and prioritize work requirements with minimal supervision
- Progressive experience as a Salesforce administrator with strong knowledge of Salesforce.com reports and dashboard
- Proven ability to juggle multiple priorities simultaneously and take initiative
6
Responsibilities For Salesforce Administrator, Insights Resume
- Prior experience in a fast-paced, growth-oriented organization
- Prior experience with Case management and Knowledge
- Strong analytical background with experience in building and maintain SFDC reporting templates for sales analysis
- Strong technical and functional experience with Salesforce.com
- We also expect skills common to all Salesforce Administrators
- Have strong administrative experience with Salesforce
7
Responsibilities For Salesforce Administrator / Configurator Resume
- SFDC administrator with at least 3-5 years related experience. Specific experience includes
- Proven collaborator and strong cross-functional team player
- Prior experience in the banking industry
- Communicate effectively cross functionally with stakeholders and end users
- Team player with ability to work and communicate effectively with cross-functional teams
- Creating and managing complex workflow rules, data validation, and process flows
- Lightning experience desirable
- Understanding and experience with data integration tools
- Maintain organization's effectiveness and efficiency by delivering and supporting strategic plans for implementing information technologies
8
Responsibilities For Salesforce Administrator Intern Resume
- Experience working with lightning and marketing cloud
- Experience configuring and working in Salesforce Lightning
- Experience administering and managing a growing Salesforce application
- Demonstrate understanding of Salesforce.com platform and services including SFA, Case Management, Force.com, Marketing and AppExchange
- Min. 4 years of experience in Sales Cloud on the Salesforce.com platform as Salesforce Administrator (implementing, reporting, training)
- Experience performing administration of data manipulation tasks such as data loading, merging of duplicates, ownership and task assignments, etc
- Contribute to adoption by improving the user experience through standardization, documentation, training and ongoing usability improvement initiatives
9
Responsibilities For Salesforce Administrator MD Resume
- Experience leading Salesforce integration projects and ongoing monitoring and controls
- Experience in the building of custom Salesforce apps, reporting suites, and dashboards for varying users company-wide
- Experience interacting with a wide variety of Sales, Marketing, Finance and Executive leaders
- Experience with data imports and migrating data between sandboxes, promoting up through sandbox structure
- Experience with technical consulting and bridging the gap between technology and business operations
- Manage and own Salesforce configurations such as workflows, validation rules, security settings including roles, profiles, sharing settings and permissions
- Good understanding of Salesforce Marketing cloud features
10
Responsibilities For Ghrs Salesforce Administrator Resume
- Demonstrate a real passion for solving challenges by leveraging technology solutions
- Experience working with and managing vendors and partners to configure and develop software solutions
- Experience working with the Lightning platform
- Work with analytics teams to create and fine-tune scoring algorithms to prioritize leads & accounts according to business needs
- Experience in administration of a Salesforce instance, including user training
- Testing experience-conduct user testing to mitigate risks associated with implementation/enhancements of systems and processes
Related to Salesforce Administrator Resume Samples
Messaging Administrator Resume Sample
Work Experience
• CompTIA Security+ CE or other IAT II Certification
• Ensure quality of IT services (Capacity Management, Monitoring, Continuity, Controls, Incident & Problem management, Change Management)
• Deploy and manage messaging infrastructure (MS Exchange, Lotus Domino, IronPort)
...
Professional Skills
• Strong team/collaboration skills but equal...
• Strong troubleshooting skills on all versi...
• Microsoft Premier support experience (vast...
Portfolio Administrator Resume Sample
Work Experience
• Relevant securities industry experience
• Strong processing and inputting skills
• Self-starter with strong quantitative and problem-solving skills
• Experience with Insurance STAT Accounting (Schedule D, etc.)
• Assist Senior Pro...
Professional Skills
• Strong time management skills and ability ...
• Excellent reconciliation skills and attent...
• Excellent organizational and analytical sk...
Product Administrator Resume Sample
Work Experience
• Handle/own the calendar / planning /allocation of demo units in EMEA
• Organize the shipment as well as the shipment back of Instrument
• Track the shipment and inform the TSS/Customer for delivery/picking
• FIT and Product Development tasks
...
Professional Skills
• Energetic team member. We are looking for ...
• Strong attention to detail, good organizat...
• Excellent verbal and written communication...
Call Resume Sample
Work Experience
• Configuration, setup and maintenance of Genesys routing logic for Chase Toll-Free numbers and Multi-Site Call Routing
• Administration and documentation of the Chase Call Routing Platform (Carrier, Genesys, PBX)
• First Level 24x7 on-call support for call routing issues
...
Professional Skills
• Good communication skills and the ability ...
• Proven ability to work under pressure & pr...
• Excellent communication & writing skills
Document Processing Resume Sample
Work Experience
• Modify and maintain tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities
• Monitor and create control reporting to track the performance of system and process integrity, vendors, internal workflows and SLAs
• ...
Professional Skills
• Experience using imaging equipment, a pers...
• Prior loan operations experience in a bank...
• With good leadership and people management...
Enrollment Services Resume Sample
Work Experience
• Serves as principal and first source of information regarding DCE programs and schools for prospective and current students
• Coaches and advises students one-on-one through the inquiry, registration, and admissions process
• Responsible for advising students on enrollment se...
Professional Skills
• Demonstrates effective coaching skills and...
• Superior attention to detail, organizing a...
• Excellent organizational, problem solving,...