Salesforce Business Analyst Resume Sample
Dallin Prohaska
13477 Kuhn Mills,
San Francisco,
CA
+1 (555) 689 2316
Work Experience
Senior Salesforce Business Analyst
09/2017
-
PRESENT
San Francisco, CA
- Experience supporting global business operations
- Lead business requirements and business process elicitation to inform the organization’s CRM strategy and roadmap leveraging the salesforce.com platform
- Values.Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times
- Inclusion.Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and cultural competence
- Relationships.Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work
- Communication.Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience
- Quality Results.Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences
Salesforce Business Analyst
07/2010
-
04/2017
Los Angeles, CA
- Followup to closure in order to implement change and escalate to supervisor if required
- Coordinates analysis and alignment of stakeholder’s requirements and facilitates requirements prioritization, ultimately advising business stakeholders on implementation options by collaborating with solution delivery teams – Developers, Architects, Project Managers, and Quality Assurance
- Knowledge of the organizational structure, business processes and culture to help build relationships with key groups
- Propose solution options to business colleagues and make decisions around user management
- Be the voice of the user in communicating with management
- Analytical skills to respond to requested changes and identify customizations
- Lead and/or perform the necessary administrative tasks to support the rollout of the
- Become thoroughly familiar with the operational processes of the business unit, so that these can be translated into business requirements for Salesforce CRM platform
Junior Salesforce Business Analyst
11/2003
-
03/2010
Phoenix, AZ
- Change Capacity.Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities
- Emotional Maturity.Demonstrates effective interpersonal skills
- Self-Development.Is dedicated to the improvement of own capabilities and demonstrates this through the continual expansion of knowledge and skills
- Conduct market research to identify new solution areas
- Create business case for new solution
- Share business case with Senior Consultant / Team Lead for inputs
- Detail out new solutions as required
- Map solution developed to client space
- Provide support for project execution involving new solution if required
Education
Oklahoma State University - Tulsa
1997 - 2002
Bachelor's Degree in Computer Science
Professional Skills
- Self-starter with strong organizational skills, communication skills and change management skills
- Strong interpersonal and collaborative skills. Excellent written, verbal communication and presentation skills
- Strong interpersonal skills, including verbal and written communications with ability to effectively communicate at multiple levels in the organization
- Strong documentation, prioritization and training skills
- Excellent analytical and problem solving skills for requirements gathering, design and testing of applications
- Demonstrated skills in negotiation, decision making, and problem solving
- Strong skills in creating and maintaining Reports and Dashboards in SalesForce.com
How to write Salesforce Business Analyst Resume
Salesforce Business Analyst role is responsible for business, interpersonal, analytical, organization, technical, presentation, salesforce.com, audience, training, microsoft.
To write great resume for salesforce business analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Salesforce Business Analyst Resume
The section contact information is important in your salesforce business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Salesforce Business Analyst Resume
The section work experience is an essential part of your salesforce business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous salesforce business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular salesforce business analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Salesforce Business Analyst resume experience can include:
- Excellent verbal and written communication skills to be able to communicate effectively with all audiences, including senior management
- Well-organized and able to effectively prioritize and respond appropriately to competing priorities in a fast-paced environment
- Good organizational skills with the proven ability to multitask and to “do what it takes” to get the job done
- Proven functional/technical professional with full lifecycle SFDC implementation experience and at least 2+ years of experience working with SFDC
- Proven functional/technical professional with full lifecycle SFDC implementation experience and at least 4+ years of experience working with SFDC
- Strong problem solving, analytical, and project management skills
Education on a Salesforce Business Analyst Resume
Make sure to make education a priority on your salesforce business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your salesforce business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Salesforce Business Analyst Resume
When listing skills on your salesforce business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical salesforce business analyst skills:
- Excellent writing and presentation skills to assist in effective communication
- Strong analytical and problem-solving skills for understanding business processes and workflows
- Strong business analysis, critical thinking and problem solving skills
- Excellent presentation, facilitation, negotiation, decision making, and problem solving skills
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
- Strong problem solving, analysis and clear communication skills, both verbal and written
List of Typical Experience For a Salesforce Business Analyst Resume
1
Experience For Senior Salesforce Business Analyst Resume
- Demonstrated ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks
- Identify customer needs, validate them with insights from running tests, and prioritize requirements
- Demonstrated proficiency in custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting, Sandbox-to-Production processes
- Superb communication and interpersonal skills, accustomed to working in both large and small team environments
- Effectively communicate with business users, business leaders, project teams, and development teams
- Effectively share project vision and strategy
2
Experience For Salesforce Business Analyst / Administrator Resume
- Work with business leads to establish regional/functional priorities and work with global support team to implement prioritized enhancements within budget
- A proven functional/technical professional with 5+ years experience as a Business Analyst for large cross-functional initiatives
- Advising and guiding business stakeholders on best practices in application configuration, workflow, customizations, and data validation
- Proven track record in leading initiatives, conducting stakeholder workshops, gathering and documenting business requirements, and managing small projects
- Proven track record of researching and analyzing complex business and operational issues and providing concise summaries and driving solutions
- Experience soliciting, gathering, and analyzing user input and documenting requirements
- Work with the business stakeholders to gather the business and functional requirements, by scoping, defining, and prioritizing requirements
- Experience defining business requirements, writing user stories, and providing detailed functional and technical designs
- Comfortable working independently, adapting to shifting priorities, demands and timelines in a fast paced environment
3
Experience For Lead Salesforce Business Analyst Resume
- Manage process re-engineering, requirements gathering, and user experience in a high-performing Global IT team
- Manage process reengineering, requirements gathering, and user experience in a high-performing Global IT team
- Develop business cases and user stories and determine benefits of pursuing operating plan initiatives and contribute to prioritization
- Work with end users during User Acceptance Testing (UAT) to accurately prioritize defects and re-test resolved issues
- Experience documenting user stories and creating to-be process flow diagrams
4
Experience For Junior Salesforce Business Analyst Resume
- Experience with data mapping and working with ETL tools
- Experience working directly with technology or interfacing with technology
- 5 to 7 years of experience delivering enterprise software solutions, ideally using salesforce.com in an enterprise environment
- Experience using Salesforce.com data tools (Data.com , AppExchange, Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE, etc.)
- Reviews test scripts to validate requirements are being tested
5
Experience For AWS CPO Salesforce Business Analyst Resume
- Experience on a Salesforce Lightning implementation through the full Software Development Lifecycle (SDLC)
- Validate solutions and execute testing with end user community<span
- Experience managing the full life cycle of Salesforce
- Previous experience with Lightning UI
- Expert experience with requirements gathering and management in Agile and Waterfall project approaches. Detail oriented and critical thinker
6
Experience For Ghrs, Salesforce Business Analyst Resume
- Experience in non-functional requirements gathering, traceability and UAT coordination and support
- Combined experience in mortgage or IT supporting mortgage originations
- Experience working on Salesforce-based technology solutions is desired along with Salesforce certifications
- In-depth experience with incident management, leading both on and off-hours ad hoc support teams
- Lead groups in business process re-engineering initiatives - with a strong focus on Lean and Six Sigma methodologies
- Lead groups in business process reengineering initiatives - with a strong focus on Lean and Six Sigma methodologies
7
Experience For Salesforce Business Analyst Configuration Specialist Resume
- An entry level Business Analyst role supporting the effective documentation of work processes and business requirements
- BS Computer Science, Software Engineering, MIS or equivalent work experience
- Experience communicating with Senior VPs to drive alignment amongst business stakeholders from divergent functions
- Experience with full system development life cycle methods for developing business software solutions
- Experience as a business systems analyst, or systems analyst using the Salesforce.com and CRM
8
Experience For Salesforce Business Analyst Consultant Resume
- Experience in Salesforce configuration and implementing CRM systems
- Salesforce.com experience, including deep understanding of lead to cash processes
- Strong understanding of sales operations and processes
- Quantifies value of proposed projects/solutions in order to cross-prioritize and sequence work
- Experience with AppExchange and Salesforce ecosystem offerings
9
Experience For Product Manager Salesforce Business Analyst Resume
- Experience with global CRM platform Salesforce
- Responsible for understanding, interpreting, and paying close attention to user experience and technical details from requirements gathering through testing
- Document, analyze, validate and communicate business requirements
- Maintain workflows, approval processes, and validation rules based on stakeholder requirements
- Experience in technical and/or process improvement and project management
- Experience with data integration into and out of Salesforce.com
- Proven ability to lead teams, create action plans & resolve obstacles to achieve deadlines
- Demonstrated ability to create a positive and professional business relationship with business and technology stakeholders at all levels
10
Experience For Salesforce Business Analyst / Admin Resume
- Experience on Sales Cloud and Salesforce Administration configuration
- Proven Salesforce.com configuration and integrations
- Salesforce platform experience as a Salesforce Administrator or the equivalent
- Experience with Salesforce Web-to-Lead process and process builder
- Experience with relational databases such as Oracle or SQL Server and data management tools
- Provide the methodology, standards and tools for efficient and effective process optimization
- Providing software development support including responding to operational issues, testing preparation, and hands-on testing
List of Typical Skills For a Salesforce Business Analyst Resume
1
Skills For Senior Salesforce Business Analyst Resume
- Excellent time management and organization skills, with ability to juggle multiple projects
- Excellent communication & presentation skills,
- Strong written and verbal communication skills with ability to clearly articulate business requirements into functional features
- Good organizational, time-management and analytical skills
- Ensure that requests from the business are effectively qualified and prioritized within a backlog
2
Skills For Salesforce Business Analyst / Administrator Resume
- Strong communication skills and ability to present your ideas
- Strong organization, time management and business process management skills
- Experienced in working with complex global organizations, satisfying needs of diverse users, meeting competing and sometimes conflicting priorities
- Experience implementing, configuring, and administering a CRM application; Salesforce.com experience is highly desirable
- Experience in business analysis, Agile requirements management, user story definition, prioritization, testing, training and support
3
Skills For Lead Salesforce Business Analyst Resume
- Demonstrates good understanding of business needs by accurately documenting business requirements and simple functional specifications
- 2) Analytic skills - understanding CRM reports and ability to communication to business partners during daily SCRUM calls
- Demonstrated experience with creating Salesforce reports
- Advanced technical skills including SQL, PL/SQL, Microsoft Office, Visio & Project
- Strong cross-functional team management and teamwork experience working in a matrix organization
4
Skills For Junior Salesforce Business Analyst Resume
- Superior data analysis, research, and problem solving skills
- Proven ability to conduct effective meetings and presentations
- Communicates equally effectively in business and technical terms
- Exceptional communication skills at all levels across the company
- Adapt to changing priorities and requirements, including the ability to juggle multiple competing priorities and deadlines
- Salesforce experience or comparable experience with an enterprise CRM platform
5
Skills For AWS CPO Salesforce Business Analyst Resume
- Experience on Sales Cloud and extensive Salesforce Administration configuration experience
- Prior experience in Business Analysis and requirements gathering
- Effectively communicating with customers to capture requirements, resolve issues and Guide and facilitate the Scrum team and related processes
- Demonstrate a strong command of the SDLC lifecycle; e.g. requirement analysis, design and testing
- Experience with Salesforce.com lightning migration and org consolidation
6
Skills For Ghrs, Salesforce Business Analyst Resume
- Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
- Hands on experience configuring Salesforce, including workflows, validation rules, and security controls
- At least three years’ of experience in a business analyst role and five years of Salesforce.com experience
- Demonstrated Salesforce business analyst and / or Salesforce technical administration business support experience
- Demonstrated Salesforce business analyst experience
- Experience in business systems analysis, with 1 year of Salesforce.com administration experience
- Effectively present information and respond to questions from groups of managers, vendors, clients, customers, etc
- Demonstrable facilitation and leadership skills in requirements solicitation and review (group JAD/JAR, user interviews)
- Work effectively across multiple business stakeholder teams
7
Skills For Salesforce Business Analyst Configuration Specialist Resume
- Proven experience in people and team management
- Transitioning from Classic to Lightning experience desired
- Understanding user requirements and correlating that to the business priorities to ensure timely delivery in the right areas
- Lightning experience required
- Experience in the Agile methodology of delivering change – user stories, agile estimation using Planning Poker, etc
8
Skills For Salesforce Business Analyst Consultant Resume
- Min 3-5 years or more experience in Sales Cloud on the Force.com platform as business partner (training, implementing & reporting)
- Experience soliciting, gathering, and analyzing user input and requirements
- Experience defining business requirements, writing user stories, creating detailed functional designs and process documentation
- Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues
- Expert experience defining business requirements, writing user stories, creating detailed functional designs and process documentation
- Good understanding of the Salesforce.com data model and how and when to create custom objects vs. using Salesforce out of the box functionality
- Experience developing and managing workflows, rules, templates, and automated communications
- Experience using multiple software development methodologies including Agile/Scrum
9
Skills For Product Manager Salesforce Business Analyst Resume
- Business Analysis experience facilitating discussions with Business Stakeholders to define requirements, features, mapping business processes
- Experience using Salesforce, configuring sales, service, community clouds and custom Salesforce apps
- Experience with data querying and data mapping work
- Experience documenting user stories/requirements, and creating to-be process flow diagrams
- Experience with the Marketing Cloud platform or similar marketing automation technologies
- Experience writing Triggers and using Salesforce Application Program Interface (API)s
- Good understanding of the Salesforce application and its offerings: Sales Cloud, Service Cloud, Force.com Platform
- Experience working on multiple Salesforce Implementations with Service, Sales, and Custom Applications and associated technologies
10
Skills For Salesforce Business Analyst / Admin Resume
- Payments, Pricing, Quality Experience
- Experience defining data and solution architecture on Salesforce
- Experience with one or more Salesforce partner products including: TargetX, Informatica Cloud, Form Assembly, SMS Magic and DemandTools
- Experience implementing self-service tools, techniques and call deflection strategies
- Experience leading teams for end-to-end Salesforce implementations, integrations, and enhancement projects
- Solid understanding of SaaS and CRMdevelopment processes and methodologies
List of Typical Responsibilities For a Salesforce Business Analyst Resume
1
Responsibilities For Senior Salesforce Business Analyst Resume
- Communicate effectively with all team members, project sponsors and stakeholders both technical and non-technical
- Proven ability to adapt and lead through changes in process, procedures and priorities
- Experience with Sales Acceleration and Marketing Automation platforms
- Experience with Force configuration (Workflow, Assignment, Reporting, etc.)
- Experience with full system development life cycle methods for developing business software solutions
- Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities
- Com integration experience between different business systems as well as working with integration tools
- A technology enthusiast who is passionate about what they do, has a strong work ethic and innovative spirit
2
Responsibilities For Salesforce Business Analyst / Administrator Resume
- Partner with the solution team to gather business and system requirements and develop solutions to deliver value based on client priorities
- Experience working with agile project methodologies
- Stock the product backlog with actionable and prioritized agile user stories
- Work with stakeholders to understand, prioritize and estimate development resources required for new features
- Strong stakeholder management, results and customer service focus is essential
3
Responsibilities For Lead Salesforce Business Analyst Resume
- Superannuation knowledge / experience a distinct advantage
- Advice business owners on best practices in Salesforce.com application configuration, security/permissions, workflow, customizations and data validation
- In depth experience with various software development methodologies such as Agile, SCRUM, Waterfall, etc
- Strong ability to think through workflows and the characteristics that make each workflow different
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing/implementing solutions
- Participating in key meetings with business stakeholders including requirement sessions, system demos, user acceptance testing, and training sessions
4
Responsibilities For Junior Salesforce Business Analyst Resume
- Assisting in the development of training materials and conducting train-the-trainer sessions
- Maintaining and create workflows aiding in business process automation
- Presenting clear plans showing the potential impact of a certain change on our business and cost justification
- Creating documentation for a smooth Service Transition to the Service Delivery team for steady state monitoring and management of the solution
- Creating and executing functional test scripts
- Meeting with customers (in person and over the phone)
5
Responsibilities For AWS CPO Salesforce Business Analyst Resume
- Working knowledge of SDLC and Agile (Scrum) project methodologies
- Working with business stakeholders to gather, understand, and define business requirements
- Conducting requirements and solution design workshops
- Documenting “as is” processes and “to-be” process flows to support the design and development of Salesforce extensions to address critical business needs
- Providing overall guidance on solution approach and architecture to meet business stakeholder requirements and desired business outcomes
- Identifying project and system risks/issues and mitigation strategies
- Providing weekly project status reports to IT Management and key business stakeholders
- Providing subject-matter expert’s input throughout the whole life cycle of Salesforce change development process (from idea to deployment stage)
- Typically responsible or heavily Involved in the creation of end user and administrator training material, as well as potentially delivering end user training
6
Responsibilities For Ghrs, Salesforce Business Analyst Resume
- Assist in developing project implementation plans and required materials including process flow documentation and training materials/manuals
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
- Develop training plans, materials and documentation for customers, keep materials up-to-date, and coordinate ongoing training sessions
- Perform workflows, reports, dashboards, deployment, testing, and ongoing using support
- Facilitate and organize testing activities, including defect resolution (tracking, triage, resolve, re-test)
7
Responsibilities For Salesforce Business Analyst Configuration Specialist Resume
- Create tests plans/ test cases for testing process of new features/processes in Salesforce, provide support and expert’s knowledge for testing stage
- Provide tactical and strategic guidance for the Salesforce.com platform identifying and proposing innovative capabilities
- Function in a team lead capacity mentoring and guiding junior level resources
- Collaborate to align customer acquisition and boarding process with Order and Billing processes and technology
- Define alignment between customer boarding and Master Data Management, including alignment of
- Participate in sprint planning and estimation process. Participate in release planning activities
8
Responsibilities For Salesforce Business Analyst Consultant Resume
- Assume responsibility as a customer-facing support person for two or more business enablement services, including incident coordination and request lifecycle
- Act as a liaison in resolving customer issues by partnering with other service and technical teams
- Perform Change Management functions, create training materials, and conduct stakeholder training
- Flexible approach, thriving on change and innovation, balanced by attention to detail and structured thinking
- Assist in scoping and budgeting projects
9
Responsibilities For Product Manager Salesforce Business Analyst Resume
- Exceptional strength in interpreting customer business needs and translating them into application and operational requirements
- Manage operational requests and reporting including customer analysis, individual views, and troubleshoot issues
- Implementing and supporting CX organizations on Salesforce Service Cloud
- Develop deep understanding of eCommerce solutions. Work with TIPL and TIS teams to support changing business needs
- Provide ongoing training and support for Associate Salesforce Administrator
- Thorough understanding of Salesforce.com platform out-of-the-box functionality and configuration
- Evaluate various options and provide inputs in developing blueprint of different enterprise assets from a technology stack perspective
- Designs data integrity strategy, including custom fields, triggers and workflows
10
Responsibilities For Salesforce Business Analyst / Admin Resume
- Assume responsibility for user training on supported systems
- Facilitate process engineering; collaborate with SMEs to establish business process and analyze tradeoffs between usability and performance needs
- Assist in the onboarding of new venues in the CRM
- Responsible for managing requirements throughout the solution development lifecycle
- Design solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery
- Leverage Salesforce for reporting, sales facilitation, competitive analysis
- Perform acceptance testing, report bugs and retest
- Identify exception scenarios and participate in regression testing
Related to Salesforce Business Analyst Resume Samples
Logistics Business Analyst Resume Sample
Work Experience
• Facilitate business process owners meetings - include SME’s in important decisions
• Perform complex analysis of Hershey’s network, to include plant, co-manufacturing, co-pack, distribution, and transportation, in order to make recommendations supporting the mid-term and long-term distribution netw...
Professional Skills
• Demonstrated formal and/or situational lea...
• Strong interpersonal and collaboration ski...
• Desirable but not essential: Prior work ex...
Product Business Analyst Resume Sample
Work Experience
• Fluency and excellent communication skills in English; Cantonese and Mandarin would be preferential
• Fluency in another Asian language such as Cantonese, Mandarin, Japanese, or Korean would be advantageous but not essential
• Maintain overall understanding of digital payment...
Professional Skills
• Strong math, research, analytical and prob...
• Strong analytical skills and working knowl...
• Good teamwork and excellent communication ...
Systems Business Analyst Resume Sample
Work Experience
• Perform rudimentary system design solutioning,
• Gather and document business requirements,
• Conduct module system configurations and setups,
• Assist with internal testing,
• Perform trouble-shooting and issue resolution using a...
Professional Skills
• Well developed interpersonal skills, both ...
• Strong project management, organizational ...
• Motivated team player with excellent plann...
Business Analyst Management Resume Sample
Work Experience
• Additional Ad hoc work
• SAP Business Objects and/or other Business Intelligence/Data Analytics tools or experience
• Manages multiple tasks in a fast-paced and changing environment
• Fluent in the Microsoft Office Suite, primarily Excel and PowerPoint
...
Professional Skills
• Manage the IT contractor request process i...
• Team player with strong negotiation skills
• Strong written and verbal communication sk...
Business Analyst Level Resume Sample
Work Experience
• Uncovers client requirements via industry standard analysis techniques such as Data Flow and Object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis
• Previous systems analysis experience with Title XIX or XXI healthcare programs, including Medicaid, Medicare, or Co...
Professional Skills
• Prior experience working within an Agile-b...
• Prior experience using Requirements Tools
• Leverage communication, negotiation and in...
Management & Business Analyst Resume Sample
Work Experience
• Define the system and functional requirements of the product
• Using development specification, creates detailed use cases
• Plays a key role in the training of customer and technical support personnel
• Communicate with co-workers, peers, and managemen...
Professional Skills
• Strong organizational, prioritization and ...
• Highly skilled and proficient in using dev...
• Structured analysis skills including data ...