Senior Application Support Analyst Resume Sample
Wilton Nitzsche
3054 Yadira Neck,
New York,
NY
+1 (555) 457 7093
Work Experience
Senior Application Support Analyst
02/2016
-
PRESENT
San Francisco, CA
- Provide Tier 3 support and maintenance for banking applications
- Has strong application knowledge and maintains and extends the knowledge to support the life of the application
- Acts as a vendor application subject matter expert to conduct analysis, document requirements, design solutions, and configure systems of moderate to high complexity
- Defines, tests, documents, and implements application system administration changes while adhering to formal change control processes
- Interact with IT Infrastructure team to ensure applications technical architecture are optimized for stability, reliability and scalability
- Work as a business analyst to understand the needs of the business units and provide effective solutions
- Works to provide training for vendor applications including technical document preparation for processes and procedures
- Knowledgeable about quality assurance, patch management, upgrade assessments, issue escalation, and configuration management
- Provides input and execute assigned tasks on various application-related projects throughout the corporation
Senior.application Support Analyst
04/2011
-
10/2015
New York, NY
- Establishes and maintains professional, positive working relationships with a diverse group of Chemical Bank employees
- Supports internal and external audit preparedness
- Assists with the mitigation activities resulting from audits
- Supports and implements Information Technology policies in a positive manner while abiding by all applicable Chemical Bank regulatory requirements
- Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product
- Communicates the customer’s needs/expectations with programmers, other team members and team leader
- Maintains effective communication with customer throughout entire project/case
- Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
- Respond to client calls in a professional manner, providing solutions and advice where appropriate
Senior Application Support Analyst Fund Accounting
03/2004
-
01/2011
San Francisco, CA
- Ensuring Service Quality levels are maintained
- Ensuring all issues is handled in a timely manner
- Reviewing outstanding issues, ensuring clients are kept informed of progress
- Attending relevant Epicor training courses, in-line with our internal certification scheme
- Prepares training materials and documentation for customers and internal uses
- Provides guidance to other team members on project tasks and requirements. Provides technical expertise on unique or advanced problems. Provides training to less experienced peers
- Contributes to process and product improvements
- Assists less experienced peers and actively shares knowledge with peers
- Performs after hour support on a rotating basis
Education
Waynesburg University
1998 - 2003
Bachelor's Degree in Computer Science
Professional Skills
- Excellent verbal and written communications skills and presentation skills
- Excellent analytical abilities. Demonstrated problem solving skills in complex system environment
- Forward thinking skills to execute on complex deliverables, ambiguous, changing business drivers and competing priorities
- Strong analytical, troubleshooting and debugging Skills
- Strong critical thinking skills; ability to work with complex concepts
- Excellent troubleshoot/problem solving skills across a wide variety of technologies and disciplines
- Excellent analytical skills for problem solving
How to write Senior Application Support Analyst Resume
Senior Application Support Analyst role is responsible for analytical, sql, database, automation, interpersonal, business, modeling, reporting, analysis, java.
To write great resume for senior application support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Application Support Analyst Resume
The section contact information is important in your senior application support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Application Support Analyst Resume
The section work experience is an essential part of your senior application support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior application support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior application support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Application Support Analyst resume experience can include:
- Scripting skills: either Shell, Python, Ruby or Perl
- Experience in system monitoring and data validation
- Work experience within the financial sector, ideally coupled with E-commerce experience (especially if gained from another trading platform)
- Database administration skills (MS SQL Server 2008 and up to 2016)
- Java J2EE experiences including multi-threading, memory management, distributed patterns, and multiple Linux/UNIX deployment platforms
- Hands-on tuning and troubleshooting experience as the 3rd line support for complex systems
Education on a Senior Application Support Analyst Resume
Make sure to make education a priority on your senior application support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior application support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Application Support Analyst Resume
When listing skills on your senior application support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior application support analyst skills:
- Strong experience and a good working knowledge of real time trading systems
- Strong shell scripting skills (ksh, bash, perl)
- Strong verbal, written and communication and presentation skills
- Experience Merchandising Planning and Forecasting applications is good to have
- Confidence to manage and lead global Incident conference calls ensuring that the right resources and skills are engaged to resolve issues
- Able to run meetings effectively
List of Typical Experience For a Senior Application Support Analyst Resume
1
Experience For Senior Application Support Analyst Fund Accounting Resume
- Excellent communication skills for dealing directly with customers
- Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization as well as with clients
- Planning and organizational skills to balance workload
- Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectively
- Use intermediate-level SQL skills to troubleshoot application errors from the backend
2
Experience For Senior / Application Support Analyst Resume
- Experience on ESB, ETL, XSTORE is good to have
- Microsoft Excel skills to intermediate level
- Provide Level 1 technical assistance, validation and triaging of incoming requests through JIRA Service Desk ticketing system
- Good understanding of basic networking technologies i.e. load-balancing, fire-wall
- Demonstrable experience of managing, owning and delivering high quality projects to objectives and within time scales
3
Experience For Senior Application Support Analyst / Lead Resume
- Experience in application development or support with troubleshooting production issues and meeting critical SLAs
- Experience working and excelling in a fast paced support environment
- Accurately identify ticket type of defect or task documenting in detail validation steps taken as outlined in teams standard operating procedures (SOP)
- Experience supporting Virtual Servers (VMWare) and Cloud computing (AWS)
- 7+ years’ experience working and excelling in a fast paced support environment
- 2-5 years’ experience working with Unix/Linux operating system
4
Experience For Big Data Senior Application Support Analyst Resume
- Experience in using application performance monitoring tools
- Experience building and managing large document libraries
- Experience using/troubleshooting Office with emphasis on Word, Excel and MSOffice
- Experience in supporting production systems, fixing incidents
- Experience using call/ticketing software
- Experience working in a 24/5 real time trading environment
- Linux, SQL and Shell scripting experience
- Nice to Have:Familiarity or experience with SQL, Autosys, Feedhub, Informatica, Networking concepts
5
Experience For Senior.application Support Analyst Resume
- Experience with Dell Clerity, Cisco OTV (overlay transport Virtualization), network infrastructure, messaging middleware (WebSphereMQ, NDM, sFTP)
- Experience in technical documentation and facilitating technical knowledge transfer
- Experience in project planning and management
- Experience in UNIX shell, Perl, Python, Ruby or similar scripting languages
- Experience working in a support environment
6
Experience For IB TPE Build Senior Application Support Analyst AVP Resume
- Proven track record of working on large complex systems
- Experience in supporting RHEL and windows server environments
- Experience of writing SQL queries
- Experience with supporting Java and .NET applications
- Experience in the software development life cycle including business analysis and deployment
- Experience supporting enterprise (multi-user) applications in a Linux environment
- Experience with technical problem solving
- Experience or knowledge in any of the following JHA products: ArgoKeys, Passport, Synergy, Yellow Hammer, NetTeller or Synapsys
- Experience with any widely used ticketing software
7
Experience For Senior Application Support Analyst Resume
- 3-5 years’ experience in using queries with Sybase 12.5, 15 and 15.7
- Hardware, software and networking experience is mandatory
- Experience in actively supporting clients after implementation project
- Strong knowledge of relational DB technologies including Oracle and SQL server
- Experience in batch scripting such as Power Shell, Python
- Preferably Production support experience
8
Experience For Senior Application Support Analyst Fund Accounting Resume
- Hands on experience of a waterfall and Agile SCRUM software development lifecycle
- Experience in deploying applications in Weblogic servers
- Extensive experience of managing client queries and problems
- Identification and prioritisation of future areas/opportunities for operational improvement through analysing business processes within Operations
- Good understanding of .NET - Core/Framework
- Experience in Oracle Database environment – SQL, PL/SQL stored procedures
- Experience with Market Data/Index Management would be beneficial
- Knowledge/experience of Incident, Problem, Change preferably on Service Now
9
Experience For Senior / Application Support Analyst Resume
- Progressive IT and/or business experience
- Experience in using Continuous Integration and Continuous Delivery tools
- Good knowledge On SQL and Windows environments : able to troubleshoot complex Oracle stored procedures and query data to build reports for users
- Production Application Support Experience:
- Production support experience in the financial/capital market industry
- Understanding of retail banking platform processes including new customer onboarding, new account opening, account maintenance and related workflows
- Driving delivery of change programmes to ensure better monitoring and alerting
10
Experience For Senior Application Support Analyst / Lead Resume
- Developing reports to meet business requirements including building queries, single / multi-reports and batch reports
- Programming Languages: Python/Perl scripting/UNIX Shell Scripting
- Organizing and conducting post mortems for outages
- Interfacing with other teams for testing routine system upgrades
- Creating and updating documentation
- Scripting required on the following platforms: Unix Shell, Jscript
- Understanding of project life cycle and Waterfall and Agile methodologies
List of Typical Skills For a Senior Application Support Analyst Resume
1
Skills For Senior Application Support Analyst Fund Accounting Resume
- Possess strong oral, written and interpersonal skills
- Solid communication and coordination skills, English B1+ and higher
- Broad interests and knowledge in technology with the ability and desire to learn new skills
- Effectively communicate project status and risks to the PE Technology Management team
- Experienced in technical design of major and minor enhancements, coding and testing the changes and deploying in production
2
Skills For Senior / Application Support Analyst Resume
- Experience with implementing software applications and working on IT projects
- Experience with testing tools and testing methodology
- Knowledge / working experience of ITRS Active Console/other monitoring tools
- Strong knowledge of Scripting – Unix Shell, & Windows scripting
- University graduate of Computer Science and Engineering or equivalent with 2+ years of working experience
3
Skills For Senior Application Support Analyst / Lead Resume
- Possess working experience in any of JDE/Kinaxis/BI Reporting implementation project
- Create and maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers
- Experience with identifying security related issues such as system hacks, computer viruses and worms, and spyware
- Highly developed teamwork skill, personable and enjoys working with people
- Demonstrated ability to quickly learn new programming languages and tools
- Previous experience in a technical support / problem solving role
- Knowledge / working experience of Autosys/scheduler
4
Skills For Big Data Senior Application Support Analyst Resume
- Good understanding of Interfaces architecture with OVSC and/or HPSM / HPAM
- Experience with Event Driven Integration (Messaging,Publish/Subscribe, Send/Receive)
- Experience of operational tooling such as Control-M, App Dynamics
- Experience of the following core applications and business areas would be useful
- Experience in the following application: Nagios, Splunk, Dyantrace, DC Rum, Chef, Docker
- Work experience with Microsoft SQL Server 2008 R2 or above writing complex T-SQL scripts
5
Skills For Senior.application Support Analyst Resume
- Good and positive work attitude, willing to share/learn and able to work under pressure to meet tight deadline
- Co-ordinate and promote the effective functioning of problem management activities across all of SS&C’s support teams
- Play a key part in the change approval process ensuring that all due diligence has been completed prior to production deployment
- 8 – 12 years of relevant work experience
- Experience in a customer service role with users of varied technical expertise
6
Skills For IB TPE Build Senior Application Support Analyst AVP Resume
- Good exposure to Oracle 11g and above versions
- Excellent expertise over Oracle Forms
- Excellent communication in English spoken and written
- Good knowledge of Databases (Oracle and SQL)
- Good knowledge of Web clients, Siteminder, Tomcat, Apache, & SOAP web interfaces
7
Skills For Senior Application Support Analyst Resume
- Self-motivated to operate independently and make necessary decisions within the global team
- Experience in Operational support of zTPF systems
- Experience with Advent products highly desired. Axys/APX, Moxy and Rules Manager
- Establish and cultivate effective relationships with user groups and key stakeholders
- Experience of working with Project teams providing support and consultancy to PM’s, BA’s, testers and developers
- Application Support experience within a large IT environment
- Experience in software development, design and development methodologies
8
Skills For Senior Application Support Analyst Fund Accounting Resume
- Work experience in large online transactional systems
- Work experience in any Big data technologies
- Respond to technology events and incidents in a swift and effective manner to maximize service availability
- Establishing and working with fellow team members to engage in cross-training initiatives within the team to provide enhanced support capability
- Working knowledge on ticketing tools such as ServiceNow, Openview, Remedy
- Working knowledge of MQ messaging, UNIX/ Linux OS and Connect Direct
- Understanding of fundamental accounting processes
- Writing Reports using SQL queries
9
Skills For Senior / Application Support Analyst Resume
- Working knowledge of Oracle databases and how to run and write SQL queries
- Maintaining system stability and high availability
- Providing 2nd-3rdline application support on complex internally and externally developed applications
- Willing to work till 21:00 hrs CST
- Managing DART metadata and user catalogs (but not code changes)
10
Skills For Senior Application Support Analyst / Lead Resume
- Responding to logged service requests, account administration, software installations and general application and server administration
- Dealing with escalations in a timely manner to ensure issue is resolved to business Partner’s expectations
- Composing technical knowledge base documents to be used within the team
- Working with external vendors to resolve service related incidents
- Connecting remotely to business partners computers to resolve issues
- Knowledge of batch processing using TWS or other scheduling tools
- Linux + shell scripting - Need understanding of Linux commands and knowledge of Linux shell scripting
- Application monitoring as well as the underlying infrastructure and identify & fix the monitoring gaps
List of Typical Responsibilities For a Senior Application Support Analyst Resume
1
Responsibilities For Senior Application Support Analyst Fund Accounting Resume
- Responsible for defining, planning, and monitoring all application support activities for IT applications including troubleshooting, performance monitoring, recommendation of resolution, installation, training, and script/code writing
- Strong problem solving and analysis skills with ability to maintain and debug software applications and code
- Excellent customer service interaction skills
- Excellent stakeholder management and communication Skills - written and verbal
- Strong experience in server-side application and systems troubleshooting
- Friendly, outgoing and have well-developed communication skills
- Effectively lead complex technical problem resolution
2
Responsibilities For Senior / Application Support Analyst Resume
- Experience with Microsoft Windows, Microsoft Office Products and a good knowledge of applications
- Well-developed verbal and written business English communication skills
- Experience with SharePoint; 2-3 years’ experience with SharePoint online
- Tware development experience with experience with projects of similar scope and complexity
- Efficiently and effectively manage internal escalations of tickets to the right resolver group
- Advanced technical skills in web technologies or similar (HTML, XML, CSS, Javascript, AJAX, Web Services)
- Work experience that reflects a proven track record or proficiency in the competencies noted
- Work experience that reflects a proven track record or proficiency in the competencies noted or equivalent work
3
Responsibilities For Senior Application Support Analyst / Lead Resume
- Experience working with business critical systems, delivering high levels of availability
- Experience in Application support working in a globally distributed team
- Experience with ticket tracking and version control systems
- Experience in working with Apache Web Servers or equivalent web server operations
- Good working knowledge of Windows Server OS
4
Responsibilities For Big Data Senior Application Support Analyst Resume
- Strong working knowledge of the Windows platform and its capabilities needed to diagnose and troubleshoot issues
- Relevant experience working in a technology Production Support environment
- Relevant Operating systems hands-on experience
- Knowledge / working experience of ITRS Active Console, Autosys
- Experience of using zVM / Zlinux mainframe infrastructure
- Problem solving & Root Cause Analysis (RCA) experience
- Experience with relational/noSQL databases
- Upstream Oil and Gas with experience in IT required
- MS SQL Server, T-SQL, SSRS, and PowerBI experience
5
Responsibilities For Senior.application Support Analyst Resume
- Product applications support experience
- Solid knowledge of software configuration management strategies and best practices
- Experience with application implementation, support and management in a complex IT environment
- Experience with database support, design and administration
- Experience with Configuration Management tools like Ansible is added advantage
- Able to operate under pressure and in time sensitive support environments
- Experience apache/tomcat/WebSphere and WebLogic
6
Responsibilities For IB TPE Build Senior Application Support Analyst AVP Resume
- Strong ability to act and influence as change agent
- Demonstrate Leadership drive & professional courage
- Experience with web development tools and technologies such as HTML, CSS, JavaScript
- Production support experience in the financial/capital market industry
- Experience with Linux
- SQL experience
7
Responsibilities For Senior Application Support Analyst Resume
- ION Marketview experience (MMI.NET, SysAdmin)
- Experience of HR systems and structures
- Experience in at least one RDBMS (Oracle 10g/11g, MS SQL Server 2005/2008
- Experience
- Experience in a relevant IT related role
- Experience with full SDLC from application definition through to deployment and maintenance
- Experience with Hypervisors and application delivery software such as Citrix of VDI
- Strong knowledge of Windows and Linux OS and software (Win XP, Win 7, Win 10)
- Practical experience of ITIL processes for Incident and Problem management
8
Responsibilities For Senior Application Support Analyst Fund Accounting Resume
- Understanding of Windows 2008/2012 Server operating system and applications management
- Communicating project status to stakeholders
- Providing application and technical support to FOSG business analysts, service managers, and data management teams
- Working knowledge of Silverlake
- Understanding of IT project management
- Understanding of ITIL framework, SDLC and DevOps concepts
- Understanding of the principles of successful service transition
- Programming or Database Design
9
Responsibilities For Senior / Application Support Analyst Resume
- Willing to work evenings and weekends as part of an on-call rota
- Working knowledge of Apache Tomcat, IIS, NGINX
- Understanding of XML/JSON, usage and integration within web services
- Training of other members of team on areas of technical and product expertise
- Understanding of Software releases, ability to understand RISK assessment of Change
- Scripting – Powershell an advantage
- Overseeing application database data quality
- Performing incremental version and major upgrades
10
Responsibilities For Senior Application Support Analyst / Lead Resume
- Relevant knowledge and understanding of Financial Instruments, Markets, Banking, Trading and reporting systems
- Perform & oversee the troubleshooting, bug fixing, testing, and production deployment activities
- Assist in developing innovative reports and processes using T-SQL, MS Excel & Word, JIRA, Confluence and other reporting tools
- Issue tracking and reporting using tools such as JIRA/TeamForge
- Knowledge of troubleshooting & supporting applications running on either
- Develop training guides and support documentation with minimal direction from senior team members and present formal and informal training classes
- Guide the technical recovery of DCP major system outages, interfacing with numerous stakeholders including the outsourced service delivery, DCP application and support teams
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