Application Support, Senior Resume Sample
Ora Brakus
92305 Milan Rue,
Houston,
TX
+1 (555) 859 0691
Work Experience
Application Support, Senior
01/2018
-
PRESENT
Houston, TX
- SQL (MySQL / Postgres / SQL Server / RDS / Aurora / RedShift)
- Experience with automated configuration management/provisioning with puppet, ansible, chef or other framework
- Experience with Git, Jenkins, Nexus, Capistrano (CI/CD automated build/deploy pipelines)
- Source code versioning repositories and packaging (GIT/SVN/Bitbucket/Gerrit)
- Experience with Confluence, JIRA
- Experience working with databases for maintenance tasks, tuning, etc
- Project Management/Business Analyst/Application architecture experience in successfully delivering complex technology solutions within a defined SDLC
- Troubleshooting/Root cause analysis experience
Application Support Senior Analyst
09/2014
-
09/2017
Los Angeles, CA
- Understanding of SLA/KPI application metrics for applications
- Project mgmt/Business Analyst/Application architecture exp in successfully delivering complex technology solutions within a defined SDLC
- Troubleshooting/Root cause analysis exp. Understanding of SLA/KPI application metrics for applications
- Capture any key learning and or root cause data for Customer reporting and for the Company’s internal knowledge base
- Work as SAS administrator in the Enterprise Tools team to install, configure and support SAS environments
- Troubleshoot SAS infrastructure issues and implement required changes following the change management processes
- Provide input and interface with platform teams, report developers, testers and end users
Application Support Senior Engineer
04/2010
-
08/2014
San Francisco, CA
- Experience with other analytical tools such as Matlab and R
- Strong troubleshooting techniques for basic and advanced infrastructure issues
- Strong relational database and SQL experience
- Experience with infrastructure level projects such as system upgrades, platform and technology migrations
- Good understanding of monitoring strategies that focus on ensuring stability and proactive response to outages
- Knowledge of Operating Systems, Middleware and Database technologies
- Demonstrate database concepts troubleshoot complex queries
- Provide after-hours and on-call support for client service delivery
Education
Neumont University
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Excellent interpersonal skills to build positive working relationships across all internal and external groups and all management levels
- Experience and/or skills of supporting Informatica based applications
- Experience of providing Level 2 Technical support would be an added advantage, but not Skills
- Very strong verbal and written communication skills (both Spanish & English)
- Analytical and problem solving skills with the ability to work on multiple problems simultaneously and under the time pressure
- Experience Linux/Unix experience with exposure to Shell, Perl or Python scripting and conversant with UNIX commands for deployment,
- Configuration management experience with Chef (Puppet experience considered)
How to write Application Support, Senior Resume
Application Support, Senior role is responsible for scripting, software, java, microsoft, unix, word, equities, integration, trading, security.
To write great resume for application support, senior job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Support, Senior Resume
The section contact information is important in your application support, senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Support, Senior Resume
The section work experience is an essential part of your application support, senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application support, senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support, senior position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Support, Senior resume experience can include:
- Excellent scripting skills in shell, Perl and optionally in bladelogic
- Strong skills in Microsoft Office Excel, Word
- Knowledge of Unix/Linux systems and scripting skills
- Experience with technologies such as Java, J2EE, .Net technologies. Scripting experience is required in shell/Groovy/Python
- Communicate effectively with L1 and L2 support groups, providing assistance and guidance as required
- Investigation and diagnostic skills
Education on an Application Support, Senior Resume
Make sure to make education a priority on your application support, senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support, senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Support, Senior Resume
When listing skills on your application support, senior resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application support, senior skills:
- Experience Working experience on SQL and RDBMS with exposure to writing queries, tuning concepts, data analysis etc
- Experience or Strong Knowledge of at least two of the Middleware technologies amongst JBOSS Apache Tomcat, Glassfish
- Experience using and/or supporting one or more of the following technologies
- Strong knowledge Equities Trading Applications
- Solid multi-tasking and problem resolution abilities
- Experience managing entire application or web stacks. Ability to work flexible hours and support night or weekend work as needed
List of Typical Experience For an Application Support, Senior Resume
1
Experience For Application Support Senior Analyst Resume
- Experience with supporting project using DevOps and/or Agile Methodology
- Experience in Information Technology, preferably application build and deployments using Continuous Integration tools
- Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
- Working on SQL queries connecting to pulling data from Oracle and MySQL databases
- Developing custom portal web pages in ServiceNow using Angular JS Frameworks
- Delivering end to end methodologies within ServiceNow
- Working knowledge of Perl, Shell scripting or Java language
- Support the planning & execution of efforts associated with the RTS program including
- Technology background with an understanding of development lifecycle, implementing technical solutions and architectures
2
Experience For Application Support Senior Manager Resume
- Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day
- Leading teams/mentoring junior staff highly desired
- Provide on-call support for troubleshooting critical issues and planned maintenances
- Responsible for Business Continuity Planning, Maintenance and Execution
- Support for external/internal audits (security, financial, audit reporting, etc.)
- Accountable for the monitoring of relevant KPIs and SLAs
- Actively participate leadership meetings for Business Continuity Planning (RFQ/RFP), Maintenance and Execution
3
Experience For Application Support Senior Engineer Resume
- ITIL and ITRS understanding/certification
- RTS planning activities for assigned area
- Participate on command and control as assigned during RTS Exercises
- RTS reporting development and maintenance
- Engage with the BTOs, engineering, operations, BR, ERM, and the business units to achieve program benefits
4
Experience For Global Application Support Senior Analyst Resume
- Periodically evaluate and enhance monitoring based on changes in business and technical requirements
- Maintain the multiple environments (Production/UAT/SIT/ DEV, Performance, Training, etc)
- Serve as subject matter expert (SME) for monitoring the infrastructure components
- Manage vendor relationships (support case resolution, acquiring new patches, upgrades and promotes industry best practices)
- Troubleshoot and provide support for various reporting and analytics tools
- Working with Unix and windows environment
- Working with Application support / management
5
Experience For Application Support Senior Resume
- Working with MicroStrategy Web SDK
- Working in administrative role with MicroStrategy Mobile
- Lead development of Java and Python based monitoring self-service portal
- Design and develop web applications, backend services, build and test automation, and prototyping
- Develop or integrate monitoring dashboards which can be used by the network operations center, the CIO and everyone in-between
6
Experience For Application Support Senior Specialist Resume
- Support other engineers and help ensure the team is growing
- Expert in Java and Python programming
- Reward and recognition is based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career
- Provide level 2 support for a franchise-critical application platform handling Liquidity area of business
- Executes relevant mainframe controls, procedures and monitoring to ensure compliance
- B.S. /B.A. in Technology, Electronics, Systems, any engineering
- Great working knowledge of the Linux shell, in particular Red Hat/CentOS
- Excel in ambiguous business situations by adapting plans and approach
7
Experience For AHS IT Application Support Senior Associate Resume
- Process consulting for Fannie Mae, Freddie Mac, and/or Big Four audit firms
- An understanding and interest in the use of IT within business functions
- Perl scripting and or CA - OPS/MVS
- Detailed knowledge of one or more Job Scheduling Tools – CA Jobtrac, CA-7/11, BMC Control M
- Business process modeling (BPM)
- Work with the team in the certification of monitoring rules for discovery of unauthorized changes
- Exposure to one or more of scheduling tools such as IBM TWS, Autosys and Control-M etc
- Development and operations of ServiceNow software solutions leveraging JavaScript, Jelly, WebServices, XML, HTML and CSS
8
Experience For Application Support Senior Tech Resume
- SaaS software configuration using WebServices
- Manage the Engineering, Integration, and Release of new or enhanced capabilities
- Deliver existing committed service levels
- Accountable for adequate resolution of all ‘in-service’ incidents and problems including root cause analysis
- Familiarity with ITRS monitoring
- Manage the development and deployment of new applications and/or enhancements to existing application throughout the enterprise
- Manage resource allocation and monitoring productivity levels of development team members
9
Experience For Cmot Application Support Senior Resume
- Automation and housekeeping
- Day-to-day technical support of the Simpliciti Risk application globally, trade floor system expertise and critical business function support
- Provide support for day to day application build and deployment activities as well as weekend release deployments
- Support internal and external audit and provide responses in a timely manner
- Help deployment manager to determine LOE
- Performing operational tasks associated with Technology Change Management support, Process controls compliancy enforcement, tracking, analysis, and reconciliation / resolution
- Experience with device and infrastructure discovery
- Mission critical financial systems support experience
10
Experience For Cmot NAM Application Support Senior Resume
- Responsible for engaging and interacting with the Deloitte Global Audit Application support teams with a focus on expediting issues resolution
- ITDR Dashboad development and monitoring
- Responsible for managing the quality of delivery of Run services and products by suppliers for a given portfolio of applications
- Responsible for the functional and operational coordination of supplier performance
- Management of the relationship and communication with Business and vendors
- Responsible for monitoring the effectiveness, performance and results of the Application Specialists within the Run function(Onshore/Offshore) and the coordination of their daily operational activities
- Maintains close interaction with Build function to coordinate delivery of services within the requirements of the business
- Monitor overall application performance and required services that support business partners as required
- Actively provides suggestions for the improvement of the quality of Run processes
List of Typical Skills For an Application Support, Senior Resume
1
Skills For Application Support Senior Analyst Resume
- Experience administrative experience with ServiceNow
- Review and analyze existing application effectiveness and efficiency to develop strategies for improving or leveraging these systems
- Support upgrades and operational maintenance of tools by assessing the new capabilities and conducting user acceptance testing and validation
- Experience and understanding of Z/OS, Mainframe databases IMS & DB2 and SQL, JCL and Debugging
- Experience working in a support environment
- Experience managing entire application or web stacks
2
Skills For Application Support Senior Manager Resume
- Experience in compliance and controls testing, data analysis, research, policy, and procedure development, and related activities
- Good understanding of Windows based projects
- Experience working in a support environment
- Experience in leading a team in same or similar business technology domain
3
Skills For Application Support Senior Engineer Resume
- Solid understanding of ITIL3 with an emphasis on Incident Management, Problem Management, Change Management, and Continual Service Improvement
- Development and automation experience using industry-standard development and deployment tools
- Experience with database management and programming
- Experience using databases such as Oracle / Sybase/SQL Server for queries
- Excellent communicator, able to work collaboratively
- Experience as a 2nd level application support engineer
4
Skills For Global Application Support Senior Analyst Resume
- Work experience in Technical Production Support roles preferably within a large scale, global financial
- Related primary mortgage market, secondary mortgage market, or mortgage technology vendor experience
- Extensive years’ experience
- Experience
- Experience with MS build
5
Skills For Application Support Senior Resume
- Experience with change detection software
- Experience with IT Service Management (ITSM) platforms
- Manage the RUN applications and oversee the effective execution of 24x7x365 application incident support
- Supervisory experience in an application development area
- Typically has 5 - 7 years of related experience
- Hands on power-user experience with Linux and Windows
- Experience in configuration/integration with COTS products such as serviceNow, Nimsoft, Specturm, SiteScope Icinga, OpNet/RiverBed, and Splunk
6
Skills For Application Support Senior Specialist Resume
- 8 – 10 years of related experience
- Understanding of Network layer and running basic
- Programming in Perl and shell scripting
- Including smart order router, market access and market data components
- Networking - TCP/IP, switches/routers/firewalls
- Monitoring - event response and event management (RMF/SMF/MICS/MXG, CA-Sysview)
7
Skills For AHS IT Application Support Senior Associate Resume
- Clustering technologies(Parallel Sysplex, GDPS)
- Understanding of incident, change, problem management methodologies
- Understanding of Databases- IMS and DB2
- Working closely as a trusted partner for senior business heads
- Understanding on Web API, JSON, Mongo DB, Clojure, Couchbase, Restful web services would be beneficial
- Understanding of HA and IT DR concepts
8
Skills For Application Support Senior Tech Resume
- Providing audit, compliance, and remediation assistance as required
- Creating and drafting procedures associated with the DUC (Discovery Of Unauthorized) change process
- Addressing Global Audit Applications related Incidents, Service Requests & Problem tickets
- Using tools such as Splunk and AppDynamics to proactively monitor and resolve system issues
- Analyzing logs and dashboards to solve out of memory issues, performance degradation, etc
- Programming; Cobol, SAS
- Understanding of CICS
- Responsible for establishing, tracking and reporting of project controls including; schedule, scope, cost, risk and change management
- Basic understanding of networking, routing, and security strategies
9
Skills For Cmot Application Support Senior Resume
- Continuous measured improvement utilizing design reviews, code reviews, unit testing and integration testing
- Address ad hoc concerns/questions from business partners concerning ITDR planning and testing
- Provide technical leadership in defining, recommending and developing build and deployment automation solutions and tools
- Answer ad hoc concerns/questions from business partners concerning RTS planning and testing
- Identify the opportunities and gaps in the operational/technical controls and monitoring & alerting where required improve operational efficiency
10
Skills For Cmot NAM Application Support Senior Resume
- Knowledge of Trading/Front office and reporting systems in FX, Rates business units – specifically systems like BARX, AUTOBAHN or equivalent
- Maintain the tools’ roadmaps, presenting technical briefing to the support staff, developers and the management
- Assists in the Planning and execution of mainframe upgrades of operating system and major components and evaluates systems enhancements
- Basic understanding of Job Scheduling tools – CA-Jobtrac, CA-7/11, CA-Autosys
- On-board new monitoring rules in the tools to accomplish the business needs for monitoring
- Working with MicroStrategy Command Manager scripting
- Drive continuous improvement initiatives focused on increasing team capability and efficiency, according to team goals/strategy
List of Typical Responsibilities For an Application Support, Senior Resume
1
Responsibilities For Application Support Senior Analyst Resume
- Responsible for managing/developing plans for software upgrades, application migrations to new hardware, change controls within the application portfolio and sun-downing of unused applications
- Support the planning & execution of efforts associated with the ITDR program including
- Collaborate with the BTOs, engineering, operations, BR, ERM, and the business units to achieve program benefits
- Review application changes for permanent fixes, ensure completion of RCA and application improvements
- Drives stability, optimization efforts and application efficiencies
- Work with cross functional team environment and be the functional go-to person
2
Responsibilities For Application Support Senior Manager Resume
- Work with assigned business area leads to evaluate IT DR needs and ensure timely completion of key objectives. Monitor progress against plans and assess the impacts of changing risks, issues, and dependencies
- Apply broad technical knowledge, judgment and analytical skills to analyze, develop and implement solutions for process improvements, trouble-shooting, production support, production operations and configuration management
- Capture, update and simplify production support resolution activities, production operations tools & capabilities, and configuration management sustainability & applicability
- Build standard and repeatable practices, automated capabilities and communication across department for enhanced application and operational controls compliance. Responsibilities include; facilitating awareness, daily practice integration, evidence collection, successful completion, complexity reduction and resource utilization
- Key contributor for impact assessment, capabilities and improved decision making across IT services and sustainable IT lifecycle through (but not limited to): configuration management across asset management capabilities for computing/servers, application components, software, network devices
- Works under limited direction to independently develop innovative, thorough, and practicable approach to solutions to an extensive range of complication problems. Work is evaluated upon completion for adequacy in satisfying objectives
- Represents the organization as the principal customer contact on contracts and often performs project leadership role providing “Best in Class” support with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines
3
Responsibilities For Application Support Senior Engineer Resume
- ITDR reporting development and maintenance
- ITDR SharePoint site development and maintenance
- Assess impacts of potential disruptions in Freddie Mac business and supported IT technology
- Support consists of defining and setting up TeamForge/Git and TFS Git for source code repositories and Antifactory Pro for binary and COTS repository for projects and development teams. This involves making day-to-day technical decisions on solutions to issues
- Develop and maintain scripts required for the controls and operational support work
- Work on continuous process improvement related to software configuration management. Work with users and tool administrators to understand their requirements and develop process improvement plans
- Develop self-help tools and training materials on software configuration management process and TeamForge GIT for developers and master integrators (who integrate code into master repository for production deployment)
- Conduct monthly training for application developers and integrators on software configuration management and version control tools to help them use the tools and processes effectively
4
Responsibilities For Global Application Support Senior Analyst Resume
- Define Key Performance Indicators (KPI’s) and Key Risk Indicators (KRI’s) as applicable, including metric definition, collection plan, collection frequency, collection ownership, reporting mechanisms and related process control plans
- Regularly meet with key stakeholders including the peers, developers, master integrators, tools support admins, vendors and management to ensure quality services are provided
- Experience in Software Configuration Management process and tools
- Organize and facilitate meeting with all levels of problem stakeholders
- Provides service excellence to customers
- Provide 24x7 oncall support
- IT literacy around applications and systems
- Analyze problem details and collaborate with stakeholders to identify business impact, root cause, workarounds, contributing factors and resolution tasks for all assigned problems
5
Responsibilities For Application Support Senior Resume
- Identify trends and potential problem sources by analyzing incident records, change records, and other data sources with the objective of preventing incidents and problems
- Identify problem management improvement opportunities
- Identify Key Performance and Key Risk Indicators, “smart” Service Level Objectives and associated metrics to measure the effectiveness of the Problem Management Service
- Problem Management experience
- Review existing change processes and recommends improvements or new models as appropriate
- Design, produce and distribute reports
- Work with internal partners and customers to provide day to day operational services and support
6
Responsibilities For Application Support Senior Specialist Resume
- Collaborate with the team in the certification of monitoring rules for discovery of unauthorized changes; work with users, technology support groups and audit teams
- Draft and create procedures associated with the DUC (Discovery of Unauthorized Change) process
- Promote ITIL v3 based industry best practices in technology change management
- Work closely with business support, development teams, and the Equities business to determine strategy and priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicate progress effectively to all stakeholders
- Establish strong working relationships across different technology and business partners
7
Responsibilities For AHS IT Application Support Senior Associate Resume
- Active involvement in Incident, Problem, Change and Release management following the ITIL standards
- Understand and articulate issues well for quicker resolution
- Partner with business to analyse and feedback business requirements to the global technology team
- Educate new front office users in the application
- Be a part of 24 7 support roster and support weekly scheduled changes
- Track and support Stability, Efficiency Book of Work for the business
- Work with assigned business area leads to evaluate RTS needs and ensure timely completion of key objectives. Monitor progress against plans and assess the impacts of changing risks, issues, and dependencies
- RTS SharePoint site development and maintenance
- Responsible for setting up project controls; tracking project plan, burn rates, expenditures; preparing project reports; supporting the change management process
8
Responsibilities For Application Support Senior Tech Resume
- Build strong interpersonal relationships, establish credibility, and develop an understanding of RTS strategy and challenges. Provide effective customer support to the business and risk partners, including timely resolution of ad-hoc issues
- Professional RTS Applications Support experience in Information Technology
- Support effective integration between the Project Capabilities Office (PCO), the EPMO, Delivery Services, Architecture Services, Technology Services and Service Management, especially the hand-offs between Incident, Problem, Configuration, Change and Release Management and CSI processes
- Create and provide reports of events and alerts for incident / problem management procedures
- Work closely with middleware (e.g., WebLogic, Tomcat), database, UNIX, network and storage administrators for routine operations such as performance tuning, upgrades and backup
- Monitor capacity and provide monthly metrics based on the tool
9
Responsibilities For Cmot Application Support Senior Resume
- Administrative knowledge of MicroStrategy 10.x required
- Work support administration of multiple tools concurrently (MicroStrategy, SSRS
- Support the existing monitoring portal, reconciliation scripts against the environment and the CMDB, and other tools. Work toward enhancing these capabilities and identifying additional monitoring related opportunities throughout the organization
- Lead the design of automation solutions which includes consideration for infrastructure, operation systems, platforms, and services. Collaborate with all other technical teams to complete the solutions
- Create reusable libraries and patterns in an open-source contribution model
- Take ownership for the quality, reliability, and performance of our tools and services
- Participate in on-call production support rotation within the team in the future
- The team works closely with our business stakeholders to understand the application/platform monitoring needs and configures their requirements as our core function
- Work as an Application Support, Sr to support the Application Build automation and Deployment services
10
Responsibilities For Cmot NAM Application Support Senior Resume
- Interface with Change / Release Managers to understand the deployment work in the pipeline and help with the change impact analysis
- Work with project teams to understand their build and deployment needs and provide subject matter expertise/input to determine the deployment LOEs (Level of Effort) for services
- Provide technical support for deployment of application changes to various environments including Unix and Windows. Provide technical expertise and solve complex deployment issues
- Provide support for day-to-day, after-hours build and deployment activities and weekend deployment activities, resolve deployment related issues and escalate issues timely and appropriately. Provide on-call Deployment support on a rotation-basis
- Assist in creating Release processes and procedures and act as Build & Deployment SME (Subject Matter Expert) in Service Transition domain
- Understand Deployment Management risks and controls. Support internal and external audits and address risks in a timely manner
- Develop Build & Deployment metrics and Management reports
- Define and implement new solutions to unknown/undocumented production incidents with high complexity, high impact, and/or high business risk
- Fulfill complex ad-hoc requests from business partners for system/database updates or queries to support significant company projects/initiatives
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