Senior Manager, Retail Resume Sample
Ima Waelchi
67245 Sawayn Ports,
Detroit,
MI
+1 (555) 103 1505
Work Experience
Senior Manager Retail Deposits
06/2015
-
PRESENT
Boston, MA
- Chair committees related to the bank policy (ie best practices committee, policy committee)
- Thorough understanding of the Bank’s products/services/delivery channels
- Thorough knowledge of the Bank’s application systems and their relationships within the Bank
- Manage seasonal merchandise flow strategies to maximize sales and customers’ expectations
- Works closely with cross-functional team to achieve goals
- Manages partnerships with multiple advertising and fulfillment agencies ensuring breakthrough creative and flawless execution
- Ensures all projects are executed on time and within budget
Senior Manager, Retail Customer Solutions
08/2011
-
05/2015
Detroit, MI
- Develop strategy, policy, service delivery objectives and best-practices for the design and delivery of technology solutions for the Retail business
- Well-developed interpersonal and communication skills (verbal, written, presentation/facilitation)
- Collaborates with stakeholders across the organization for optimization and integration opportunities
- Leads relationship management responsibilities with Applications, Global Technology Infrastructure (GTI), Digital Marketing & Sales (DSX) , Physical Network Distribution (PND), Merchandising, Procurement and external vendors
- Key stakeholder and driver of the Canadian Retail Network requirements in the GTI North American Branch Network strategy impacting telecom, end user computing and other GTI functions – acts as both a SME and identifier / coordinator of other Personal and Commercial Banking (P&CB) stakeholders
- Collaborates with Retail Initiative owners and Technology & Operations to determine best solutions, incorporating build, buy or wait recommendations
- Develops and enhances communication channels with stakeholders (internal & external), including the various Technology Steering Committees
- Manages Program communications including project status reports; reports on Technology status (including issues; risks; decisions) to Director and to the Retail Program
Senior Manager, Retail Technology
03/2008
-
04/2011
San Francisco, CA
- Collaborates with work stream leads; initiative owners; project managers, etc. to develop technology metrics and roll up to the Technology Program dashboard (i.e. state of the nation of technology; uptime on touch table tops)
- Leverages strong impact and influence skills to lead a high performing and highly engaged “technology team” without direct reporting line
- Knowledge of Retail Applications
- Project managements skill
- Quality Assurance skill LI-VK1
- Delivery of content includes general education courses, Inventory Management theory, processes, and systems/tools
- Facilitate knowledge transfer and behavior change to align with development goals and achieve learning objectives
Education
Palm Beach Atlantic University
2003 - 2007
Bachelor's Degree in Accounting
Professional Skills
- Strong negotiating and networking skills in conducting day to day activities
- Planning experience in related industry
- Previous experience implementing in-store technology, including fixed Point of Sales, Mobile Point of Sale, Inventory Management, and Workforce Management
- Prioritize and manage all maintenance/updates to existing shops and have a clear understanding of the RSP system to aid in global concept rollouts
- Experience in retail merchandising or shopper marketing
- Proven leadership of cross functional teams of diverse professionals- product management, business leadership, technical/engineering, marketing and sales
- Knowledge of risk management practices, to effectively challenge current practices and undergoing efforts
How to write Senior Manager, Retail Resume
Senior Manager, Retail role is responsible for leadership, retail, modeling, reporting, brokerage, planning, finance, credit, training, integration.
To write great resume for senior manager, retail job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Manager, Retail Resume
The section contact information is important in your senior manager, retail resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Manager, Retail Resume
The section work experience is an essential part of your senior manager, retail resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior manager, retail responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior manager, retail position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Manager, Retail resume experience can include:
- Proven team builder who can demonstrate excellent hiring, training, management and leadership skills
- Experience building retail experience strategy and business cases, and overseeing execution of strategies at scale across a massively distributed field org
- Experience in retail experience management
- Develop and deliver train the trainer sessions to ensure effective, high-quality, consistent delivery of learning across target audience groups
- Experience working across various retail formats
- Experience in management within retail operations and strategy at a leading retailer or car rental company
Education on a Senior Manager, Retail Resume
Make sure to make education a priority on your senior manager, retail resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior manager, retail experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Manager, Retail Resume
When listing skills on your senior manager, retail resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior manager, retail skills:
- Strong buyer experience in related industry
- Providing effective leadership to a team of managers and their staff to achieve performance goals and overall business objectives
- Experience with Application Security methodology and best practices
- Post-secondary education or equivalent business experience – MBA an asset
- Strong ability to conceptualize and create compelling stories for senior management
- Good knowledge and background of apparel, footwear or sports product market in China
List of Typical Experience For a Senior Manager, Retail Resume
1
Experience For Senior Manager Retail Deposits Resume
- Experience setting a shared vision and direction and building the excitement and enthusiasm needed to engage a wide variety of stakeholders
- Responsible for driver experience at all in-person locations
- Drive 365 listing through managing divisional relationships and communication across multiple buying groups
- Manage and execute best in class retail destinations for the brand, representing all key categories, leading with flagship locations
- Manage and execute to yearly Marketing Activation team priorities based on market Retail targets and current market Retail performance and provide team with targets and projects
- To develop buy plan (OTB) per store cluster (what to buy, how much, etc.), according to buying strategy, top down financial target, and 5P analysis
2
Experience For Senior Manager, Retail Customer Solutions Resume
- Monitor buying quantity vs. budget; partner with franchisee merchandising team to reconcile buy plan to merchandise plan
- Partner with global stakeholders around best practices for all Flagship locations across Stadium and Neighborhood, depending on store concept focus
- Promote clear communication and direction of the company’s strategies and supporting A Great Place to Work culture
- Execute inspirational cross category merchandising solutions online and in-store
- Develop and execute event programming strategy, ensure events are high quality, mission-driven, and impactful; develop measurable benchmarks for success
- Collaborate with other Lyft teams to incorporate relevant programming in retail spaces as appropriate
3
Experience For Senior Manager Retail & Off-premise BER Marketing Resume
- Periodic Sales Planning
- Manage and execute launch approach around all NSO and remodels/relaunch
- Ensure connectivity with global Retail and BU partners to inform tools and processes required for best in class brand presentation at retail starting with flagship and cascading down through the fleet
- Provide leadership and coaching to retail management and staff in Being Cruicial to our clients futures to develop the Bank’s deposit base, cash management, retail lending portfolio, and mutual funds portfolio
- Assist in the development of the branch’s annual business plan and budget, track progress of relative areas monthly to identify and address areas requiring immediate action
- Implement programs and procedures to ensure the branch’s retail administration is functioning effectively and complies with applicable policies & regulatory requirements in all areas of retail banking and retail operations. Ensure an inspection rating of Satisfactory is maintained with limited major and repeat findings identified
4
Experience For Senior Manager, Retail Technology Resume
- Implement programs and procedures to ensure the administration of the branch’s mutual fund portfolio is of the highest quality and meets regulatory compliance requirements
- Provide leadership and coaching to retail management and staff in the development of the Bank’s deposit base, retail lending portfolio, and mutual funds portfolio
- Develop impactful reporting on KPI’s such as, inventory, training, communication, investigations, current and emerging risk trends, and review results and finding with executive leadership
- Think strategically, define business opportunities and problems, understand complex business challenges and formulate effective solutions designed to improve results
- Demonstrated experience in developing and completing successful financial and business plans for achieving sales, service, and contribution goals in large Retail organizations
5
Experience For Senior Manager, Retail Business Analytics Resume
- Strong leadership and coaching skills, and the ability to capitalize on and apply these skills, resulting in the growth and development of managers and employees in the organization
- Manage and coordinate the POP budget and project schedules
- Participate in the ‘F’ financial planning process to support Retail/ Stores initiatives and ‘asks’ that drive Retail Store growth, ie. CapEx spend, supply needs, technology improvements, etc
- Provide feedback to EU & global team about business status and needs for improvement of stores’ performance
- Conduct historical analysis in terms of buying structure and link with company strategy and marketing needs to provide proposals for pre-season buying structures at store level or cluster level
- Based on existing analysis model to provide detail analysis on the article level to identify key drivers for top selling articles, brand drive as well as bottom articles
- Work with CTC to develop store cluster proposal and distribution plan and assortment plan
- Partner with logistics and customer service team to track order placement and shipment control
- Provide analytics to support the retail channel’s strategic direction and initiatives
6
Experience For Senior Manager, Retail Channel Marketing Resume
- Manage COB/Retail spend budget for managed accounts
- Identification and remediation of key risks from all activities
- Provide support and oversight of all regulatory, audit, and compliance initiatives
- Subject matter expert for all processes, products and services related topics
- Work with CTC to develop store cluster proposal and distribution plan
- Plan the OTB for responsible category
7
Experience For Senior Manager, Retail & Trade Marketing Resume
- Develop right assortment and determine appropriate order depth
- In-season support to allocation team
- Collaborate with business stakeholders and external retail technology groups to define and execute an integrated strategy and roadmap for in-store technologies, ensuring that Xfinity Retail Store technology enables our future business strategies
- Continuously research new technologies, which can benefit the retail organization
- Assist in ensuring the integration of various retail assets and applications with Comcast's corporate systems; identify the points where data is exchanged and/or where systems communicate and work with owners to facilitate smooth interoperability
- Track the adoption and usage of retail applications; publish regular reports detailing adoption and usage trends to evaluate ROI
8
Experience For Senior Manager, Retail Experience Resume
- Stay aligned to Comcast's culture and values
- Retailer relationship management
- Be passionate and energetic
- Demonstrated ability to oversee complex, multi-year product/technology initiatives across a highly matrixed organization. (Including program management, capital and operational budgets, direct and contract personnel, schedules and priorities)
- Experienced and skilled with market/competitive analysis, customer journey mapping, marketing analytics, product positioning, product/solutions development based on customer/business insight
- Related experience
- Collect actionable insights from drivers to inform strategy, build programs to surprise and delight them
9
Experience For Senior Manager Retail Merchandising Resume
- Work closely with the process optimization team to highlight opportunities to streamline in-store experience, identify solutions, and develop implementation strategies
- Lead programs to improve the driver experience across all sites in collaboration with cross functional partners
- BA relationship management
- Mutual Funds License
- Work closely with the AVP Retail to implement programs and procedures to ensure the branch’s retail administration is functioning effectively and complies with applicable policies & regulatory requirements in all areas of retail banking and retail operations. Ensure an inspection rating of Satisfactory is maintained with limited major and repeat findings identified
- Oversees DFC lending activities and practices to high standards of credit quality to ensure Indirect Retail and Dealer Value Lease Plan (DVLP) delinquencies and amounts Written out of Record (WOR) are within acceptable levels for the DFC unit as measured by the Bank’s internal delinquency and WOR standards reported in the Monthly Monitoring Report
List of Typical Skills For a Senior Manager, Retail Resume
1
Skills For Senior Manager Retail Deposits Resume
- Experience building organizations with strong teams and truly committed staff – evidenced by employee retention and engagement
- Experience in marketing/retail department of a global consumer goods company
- Experience in digital product management, digital apps, ecommerce or customer experience definition ideally with a focus in customer-facing environments
- Mutual Funds License and extensive sales experience required
- Strong ability to read, interpret and apply financial statements
- Extremely strong in the areas of merchandising and store operations, preferably industry knowledge within footwear & apparel
2
Skills For Senior Manager, Retail Customer Solutions Resume
- Working knowledge of Marketing Analysis Models such as Attrition, Profitability, Retention, Collection Recovery, Customer Life Cycle
- Remaining current with rapidly evolving internal and external approaches both in terms of people management, as well as the technical area of responsibility
- Understanding of the Bank’s internal standards, practices, policies, frameworks, and risk appetite
- Monitoring & driving benchmark Retail KPI’S for the brand
- Work with U.S. R&BB leadership to determine what Development Programs are needed, adding or eliminating to meet the demands of the businesses
- Leadership qualities that display authority, motivating & awe-inspiring for the field teams
- Detailed understanding of International Banking and Scotiabank’s Caribbean presence
- Improve upon and direct the energy risk infrastructure for NRG’s Retail Regions including managing a staff of 5-6 Managers and Analysts
- Drive overall associate engagement and enhance business partnerships by providing ongoing feedback and visibility into risks inherent in Investor Solutions
3
Skills For Senior Manager Retail & Off-premise BER Marketing Resume
- Work closely with marketing to understand product knowledge and marketing concept on a quarterly basis
- Proactive, persevering and results driven
- Branch Compliance Officer training and designation as asset
- Evaluate retail placement, timing, program/brand performance, and related promotions
- Show an understanding of market dynamics, competitive players in the marketplace, price points, etc
- Personal Financial Planning (PFP) required
4
Skills For Senior Manager, Retail Technology Resume
- Thorough knowledge of KYC and the T24 banking system
- Sales & Payroll Budgeting
- Business Reporting & Analysis
- Risk Supervision Framework - Design and implementation; ongoing revisions as needed
- Conduct historical analysis and prepare pre-season buying guideline
- Reasonable travel within the city, occasional outstation travel
- Facilitation – present concepts clearly, articulate key distinctions, and lead rich discussions suited to the audience’s needs
5
Skills For Senior Manager, Retail Business Analytics Resume
- Customer (=retailer) focused mindset
- Fluency in both English and Spanish is mandatory
- Frequent travel to national, regional, and dealer meetings
- Travel required (domestic)
- Participate in due diligence and risk assessment activities for new acquisitions, portfolio purchases, mergers, etc. Ensure that the portfolio under consideration reflects Scotiabank’s risk appetite and facilitate the migration of new portfolios to the Bank
- Maintain lines of communication with Business Line, various groups in GRM, Audit, SOX to support Risk Management’s current needs, identify issues and opportunities and future initiatives
- Maintain an integrated view of R&BB sales resource requirements to develop and implement a strategy that ensures there are adequate skilled resources available when and where they are needed
- Work with R&BB leadership and the IFL to identify synergies and amalgamate development opportunities across programs
6
Skills For Senior Manager, Retail Channel Marketing Resume
- Identify and prioritize Development Program implementation requirements across all programs Based on R&BB strategy business plans to facilitate the achievement of R&BB strategy business plans
- Partner with the business to design and implement measurable sustainment strategies for all programs
- In collaboration with the IFL, Salesforce Effectiveness, HRBPs and Talent Management develop ieading edge intake and development strategies across all R&BB segments
- Act as model owner, maintaining governance over the models and evaluating all proposals from the E2E team and IB partners against the existing models, established policy and bank strategic direction to ensure that any changes made reflect the bank’s delivery strategy
- Conducting post implementation reviews to ensure Fulfillment Unit’s adherence to appropriate controls and procedures
- Manage the annual attestation process. Manage delivery dates for any Exceptions and Waivers
- Travel domestically estimated at 15%
- Create innovative retail concepts and manage the process from a vision, insights, foresight and trends to ideation and final concept development
7
Skills For Senior Manager, Retail & Trade Marketing Resume
- Build an innovation pipeline fueled by a steady stream of high value concept ideas for adidas retail
- Respond to internal and external opportunities for innovation at the POS
- Utilize innovation management tools and methods, trigger and deploy the creative capabilities of the team and partners
- Create attractive innovative concepts, products and services with a multidisciplinary team within and outside of the adidas organization
- Establish a push and pull innovation and ideation process
- Steer multi-disciplinary efforts from retail, futures, creative, legal, strategy, BU`s, IT, communications, marketing and engineering teams to deliver high-performing concepts Measure and assess the various aspects of the innovation process and its outcome
- Lead the Retail Lending Team’s adjudication and administration of the indirect loans for the entire Dealer Finance Center (DFC.) The Senior Manager coaches and directs team to effectively analyze application information and associated documents while ensuring consistent application of policies and processes
8
Skills For Senior Manager, Retail Experience Resume
- Proficient in using the Bank’s ALSCOM Retail Indirect Loan and Lease adjudication system
- Implements policies, procedures and SOP’s
- Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance
- Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
- Manage Business (Processes and Projects) if applicable
- Providing ongoing professional development of direct reports, enabling them to develop the necessary functional behaviors, technical and leadership skills to deliver high quality customer service and be a leader in receivable management NPS (Net Promotor Score)
- Ensure all management practices are consistent with CIBC values, Code of Conduct and any legislative requirements. Foster an environment conducive to positive employee relations through modeled behavior and through prompt and fair resolution of
- Management Team, Client Account Management
- Establish standards and requirements related to the strategic objectives
9
Skills For Senior Manager Retail Merchandising Resume
- Errors or oversights can have a serious impact on clients or involve large financial losses
- Track POS data to inform retail sales teams on Nickelodeon product performance
- Provide recommendations to optimize retailer strategies and Nickelodeon’s value proposition
- Prepare weekly and quarterly performance reports
- Responsible for monitoring the ongoing product/portfolio volume and revenue growth in each country to support them to maintain sales and revenues on plan. This includes keeping abreast of economic and market information, product profitability and growth, pricing, policies and liquidity issues
- Proactively identify weak-performing countries or products through the review of monthly reporting, and developing appropriate recommendations to remedy
- Develop appropriate metrics in conjunction with other team members to ensure relevant measures are used in evaluating the portfolios
- AMFI certification (Advisors’ Module)
- A luxury retail / sales orientation
10
Skills For Senior Manager, Retail Credit Initiatives Resume
- Chartered Financial Planner (CFP) asset
- Work Force Management (North America & Global)
- Develop, manage and understand Retail’s partnership and interactions with the cross functional business units and how this interaction impacts retail results
- Serve as Retail Solutions contact for business partners; identify new emerging technologies, technological developments and market trends to be integrated into the business. Advocate for business in meetings and
- In collaboration with IT Program/Project Management, monitor service/solution delivery ensuring that solutions meet the needs of the customer, are aligned with dynamic business drivers and are delivered on time and within budget constraints
- Reinforce development learnings through follow-on learning activities
- Ensure all retail promotions are supported across all parts of the business and launches are executed with product in retailer’s stores
- Lead coordination and execution of a DTC marketing and VM calendar across a singular store format in partnership with DTC Merchandising, BU’s and Global CtC
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