Senior Service Engineer Resume Sample
Coty Erdman
12884 Bednar Plaza,
Houston,
TX
+1 (555) 293 7917
Work Experience
Senior Service Engineer
02/2018
-
PRESENT
Phoenix, AZ
- Experience in developing reports using data analytics to proactively communicate performance of projects against SLA’s
- Become the technical expert in wireless technologies (e.g. Wireless Spectrum Management)
- Build, test and execute on Retail’s technical strategy, providing best in class wireless experiences
- Create and maintain design and installation documentation
- Solve hard problems that span technologies, development models, testing, and other areas
- Creates design options for feature areas that enable scenarios related to network mobility
- Exceptional collaboration skills; both internal and external to the immediate team as well as across disciplines
Senior.service Engineer, Qatar
02/2012
-
01/2018
Dallas, TX
- Strong communication skills, written and verbal; including the presentations to both small and medium sized audiences
- Drive stability and deployment efficiencies through service improvement programs
- Influence for impact, both on project directly owned as well as projects that the team is a contributor to
- Embodies ‘Technical Excellence’ in day to day activities
- Service engineering experience with strong analytical problem solving
- Experience integrating wireless connectivity with Private, Hybrid, and Public Cloud solutions
- Large network enterprise experience
- Cisco CCNA/CCNP Wireless Certification
- Experience with Cisco Management tools of PRIME, Cisco Security Manager, Cisco Mobility Services Engine, and Identity Services Engine
Senior / Service Engineer
12/2008
-
11/2011
Philadelphia, PA
- Experience with Microsoft Visual Studio Online with Agile
- Experience in spectrum management for wireless, including tuning and performance expertise
- Experience in IDS/IPS products and integration
- Experience with Windows Client Network Troubleshooting including protocol bindings, network settings, routing and the use of WireShark and Ekahau
- Maintaining network compliance with SOX/PCI requirements as well as auditing the network for adherence to engineering standards
- Expertise in PowerShell scripting to deploy, configure, and automate network services and components
- Calm under Pressure - The ability to engage in critical Service impacting Network events and help drive mitigation, Root cause analysis and long-term remediation solutions
- BS in Computer Science or related field industry experience
- Experience with multiple platforms including Docker, Java, Linux, Mac and OSS is desired, but not required
Education
Lawrence University
2004 - 2008
Engineer's Degree in Computer Science
Professional Skills
- Leadership skills; Experience and ability to build relationships, influence people; good negotiation and interpersonal skills
- Excellent technical problem resolution, judgment, negotiating/prioritization, and decision making skills
- A strong personality, balanced with excellent diplomacy and influencing skills
- Strong leadership and mentoring skills required; demonstrated ability to create and present ideas to senior management
- Strong initiative, ability to analyze problem & excellent problem-solving skills
- Security Operations or Incident Response experience in a 24 x 7 x 365 enterprise environment Demonstrated analytical skills, team leadership, and collaboration
- Experience scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript
How to write Senior Service Engineer Resume
Senior Service Engineer role is responsible for coding, troubleshooting, interpersonal, customer, technical, collaboration, security, presentation, analytical, leadership.
To write great resume for senior service engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Service Engineer Resume
The section contact information is important in your senior service engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Service Engineer Resume
The section work experience is an essential part of your senior service engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior service engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior service engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Service Engineer resume experience can include:
- Systematic problem-solving approach, troubleshooting skills coupled with a strong sense of ownership and drive
- Strong Chromatogram and MS knowledge, Logical analysis, troubleshooting and customer handling skills
- Technical background and strong coding skills to design features for servers or for large scale online services
- Analytical mind with good problem solving skills and able to work independently
- Troubleshooting skills across network, application, caching, queuing, load-balancing, storage and distributed services layers
- Troubleshooting skills across network, application, caching,
Education on a Senior Service Engineer Resume
Make sure to make education a priority on your senior service engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior service engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Service Engineer Resume
When listing skills on your senior service engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior service engineer skills:
- Excellent verbal and written communications and good documentation skills
- Leadership skills: Sound problem resolution, judgment, negotiating and decision-making skills
- Exceptional customer service skills with the ability to work effectively with diverse groups of people at various levels within an organization
- Good presentation skills and experience distilling complex security topics into concise and relevant material for both security and non-security professionals
- Trong scripting and/or coding skills including one or more of the following: PowerShell, VB.NET, or C#
- Strong analytical problem solving skills resulting in problem resolution using a deep understanding of complex and disparate data
List of Typical Experience For a Senior Service Engineer Resume
1
Experience For Senior / Service Engineer Resume
- Good organizational skills and effective cross-boundary collaboration
- Excellent C#, C++, C or Java coding skills Ability to understand unfamiliar code bases, and debug server-side, multi-threaded, and highly scalable applications
- Strong interpersonal skills, eager to continuously learn new technologies, and positive work attitude
- Excellent written and verbal communication skills. Ability to assemble, document, and present technical information to a variety of audiences
- Good written and verbal communication skills. Ability to assemble, document, and present technical information to a variety of audiences
- Strong leadership with proven track record of Service Engineering competencies including customer focus and business /strategic acumen
2
Experience For Service Engineer / Senior Service Engineer Resume
- A combination of Configuration experience, Business and Basis experience
- Demonstrate ability to work with others and be flexible as priorities change and be extremely sensitive to deadlines
- Strong knowledge and experience with Visual Studio Online and Visual Studio Team Test
- Strong experience in Windows server 2012 R2 and other
- Lead and work effectively across teams to drive business and technology decisions
- Understanding the service and technology interdependencies that make the end-to-end experience, service component mapping and critical event readiness
3
Experience For Senior.service Engineer, Qatar Resume
- Auto Pilot &/or Azure experience migrating, building, or running infrastructure services to PaaS solutions
- Experience in communicating to a variety of stakeholders including large enterprise customers, executive management, and engineering teams
- Software security experience with penetration testing, red teaming and threat analysis is desired, but not required
- Previous working experience in a DevOps engineering model
- Demonstrated ability in automating and improving services
- Experience managing and supporting Windows Server based online service platforms and internet service delivery systems
- Experience in Service Engineering/Engineering roles
4
Experience For Senior Service Engineer Manager Resume
- Experience with programming/scripting languages (e.g. C#, C++, Java, Powershell, Perl, Python, etc.)
- Experience Networking technologies including IPv4, IPv6, MPLS, BGP, OSPF, IS-IS, and protocols under development at the IEEE and IETF
- Experience with managing and maintaining infrastructure and support teams
- Experience with performance monitoring, troubleshooting, and site management for both cloud and client/server architectures
- Experience in IT Service Engineering and/or Operations or Engineering environment
- Key technical strengths include a solid understanding of building a scalable service and enterprise network infrastructures
- Experience with managing and maintaining security processes and procedures
- Manage Experience Center event scheduling. Assist HARMAN employee hosts/hostesses before, during, & after presentations and/or events
- Support sales in proposing cost effective and /or Innovative upgrading/ expansion project solutions
5
Experience For Senior Service Engineer Lead Resume
- Experience reading/writing automation
- Rich experience in selecting and defining bare metal server specification based on business needs
- Professional experience in cloud-based or online services security engineering, or service engineering
- Experience in Program Management, creating a security framework, SIRRP process and forensic handling methods
- Experience creating a reusable security framework working with Corporate security and broader corporate programs
- Extensive experience in routing and switching protocols OSPF, BGP, IPV4 & V6, STP, MPLS in large enterprise class or service provider networks
6
Experience For Senior Service Engineer Engagment Manager Resume
- Able to adapt to changing working environment and priorities
- Software development, testing, and programming experience
- Proven success in leading and delivering through the support of others in execution
- BA/BS in Computer Science, Computer Engineering or technical discipline or 4 years of industry internship or industry software engineering experience
- Experience in Service Engineering teams to deliver industry-leading technical solutions with the highest quality
- Experience in spectrum management for wireless, including tuning and performance expertise
- Experience programming/scripting with C#, Perl, Python, PowerShell, TCL, Bash
7
Experience For Senior Service Engineer IP Mpls Resume
- Possesses a good working knowledge of the Microsoft Office suite, including Visio
- Strong technical proficiency and passion for core networking in on premise and cloud computing Service
- Experience in designing and implementing fault tolerant, highly-available solutions
- Experience developing and working with network devices and protocols
- Experience of supporting large scale infrastructure and networking environments with thousands of devices
- Occasional customer engagements sharing Microsoft’s IT solutions and experiences
8
Experience For Japan Senior Service Engineer Resume
- A strong understanding of Shell’s industrial/OT security standards (DEPs, OneITCF)
- Desired BS/BA in Computer Science, Engineering, Math or equivalent experience Microsoft Cloud
- Maintains company assets (car, tools, inventory, laptop computer, etc.) in good and working condition
- Experience managing large scale online services for at least 5 years
- Engineering or systems experience
- Devops experience using Python, JSON, REST
- C#, C++, C, .NET, Python or Java coding experience
- Experience using deployment tools such as Puppet and Chef
9
Experience For Senior Service Engineer, Abu Dhabi, UAE Resume
- Knowledge and working experience on Storage, SQL Database, Windows Servers
- Four (4) years Engineering related experience
- Has had 6+ years’ experience creating a reusable repeatable foundation for in service audits
- Experience with IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management
- Deep technical knowledge and experience of enterprise networking solutions for very large environments
- Strong critical thinking and ability to drive resolution in ambiguous situations
- Strong working knowledge of LTO & enterprise tape, specifically HP ESL G3, Quantum i6000, IBM TS3500+ and Enterprise Tape Drives
- Strong working knowledge of iSCSI DAS, NAS, and SAN technologies
- Design-for-manufacturing - assembly and service product development experience
10
Experience For Generator Senior Service Engineer Resume
- Experience working in a regulated or medical device industry
- Network service engineering experience in a
- A strong engineering background in enterprise firewall
- A strong engineering background in enterprise firewall technologies is required
- Strong knowledge of SDLC and ensuring test and release processes adhere to standards and best practices
- Strong working knowledge of LTO & enterprise tape, specifically
- Experience working as part of a large-scale vulnerability management program
- Enterprise grade experience with Service Engineering
List of Typical Skills For a Senior Service Engineer Resume
1
Skills For Senior / Service Engineer Resume
- Strong project management skills and ability to effectively priotize workload
- Strong interpersonal skills including guiding customer interactions
- Experience in solving broad business problems and analytical skills
- Be a team player with strong problem solving skills to accomplish tasks
- Good C#, C++, C, .NET or Java coding skills
- Strong analysis skills and the ability to bring complex data together to answer security and risk related questions
2
Skills For Service Engineer / Senior Service Engineer Resume
- Good scripting/automation skills
- Strong verbal and written communication skills in both English and Dutch
- Solid communication, and cross-discipline skills
- Effective communication skills to relay technical information to various cross functional teams and clients
- Strong Executive Management Skills along with ability to manage ambiguity
- Effectively manage and prioritize multiple tasks
- Proven architect skills in the space of SAP space
- Effective interpersonal, presentation and project management skills
3
Skills For Senior.service Engineer, Qatar Resume
- Strong interpersonal skills, eager to continuously learn new technologies and positive work attitude
- Proven history of technical service engineering / manufacturing experience
- SSRS report development and troubleshooting, knowledge of SSIS & SSAS and related troubleshooting skills
- Service engineering experience with strong analytical problem solving in WiFi technologies
- Design experience with fault tolerant, highly available environments Experience with delivering quality engineering documents
4
Skills For Senior Service Engineer Manager Resume
- Excellent planning and organizing skill
- Strong passion for delivering highly compelling experiences in our products
- Experience in networking technologies, as well as experience with Internet transit and peering, and network transport
- Solid working knowledge and experience in scripting, preferably PowerShell
- SharePoint knowledge good to have and several years of experience working with large enterprise customers on cloud services
- Proven experience in automating test and release processes
- High level of competencies like : interpersonal skills, problem solving, task orientation etc
- Strong leadership experience in delivering large scale network solutions
5
Skills For Senior Service Engineer Lead Resume
- Experience working in global teams and demonstrated organization agility
- Demonstrated experience with implementing projects
- Ideally have previous work experience in process development and service Improvement with a strong understanding of service management and ITIL methodologies
- Communication skills are a key component of this role with
- Communication skills are a key component of this role with audiences that include customers, peers and at times executive leadership
- Demonstrated experience in an enterprise support or consulting role, ideally as an SCCM engineer
- Demonstrated experience with implementing projects and new initiatives in large scale environments
6
Skills For Senior Service Engineer Engagment Manager Resume
- Experience in professional software development with a mix of C#, SQL, WCF, and web application experience
- Identify operational security issues, and effectively communicate the issue, root cause, and proposed remediation plan to all levels of the organization
- Effectively execute processes associated with the software development life cycle
- Excellence Communication & Presentation skills, along with high proficiency levels in Confidence competency
- Forensic and nix skills
- Relevant data analysis and/or ML skills
7
Skills For Senior Service Engineer IP Mpls Resume
- A combination of Configuration experience, Business and Basis experience
- Understanding and experience working with electro-mechanical systems including their controls
- Programming/scripting experience (Java, Perl, Ruby, C#, and/or PHP
- Networking: experience with network theory e.g. TCP / IP, UDP, ICMP, etc., MAC addresses, IP packets, DNS, OSI layers, and load balancing
- Owning customer escalations and leading efforts to ensure our customers are delighted with their Azure experience
- Optimizing engagement processes to ensure the team is providing prompt, effective, accurate, customer-oriented service to Azure customers and developers
- Demonstrating technical hands on experience
- Working experience in distributed programming models and fluency in one or more automation languages (PowerShell, C#, etc.)
- Experience designing enterprise networks including layer 2 protocols, layer 3 networking and routing protocols such as OSPF, BGP, and MPLS
8
Skills For Japan Senior Service Engineer Resume
- Experience operating enterprise systems deployed on Windows Server 2008/2012 and IIS 7/8 including administration, implementation and troubleshooting
- Experience designing, deploying, and managing large and complex data solutions
- Experienced designing and implementing solutions for platform and application layer telemetry and monitoring
- Engineering experience in service, manufacturing or designing electro-mechanical systems
- Experience with designing, managing or supporting
9
Skills For Senior Service Engineer, Abu Dhabi, UAE Resume
- Professional experience designing, developing, and shipping high quality service infrastructure
- Strong fundamentals on TCP/IP concepts, load balancing, GTM, ACL, routing, Data/Database Engineering, design and manageability
- Experienced in storage concepts including mirroring, snapshots, replication, RAID, erasure coding, etc
- Knowledge of capacity planning methodologies; experience providing SQL Server capacity planning data and recommendations
- Experience leading an engineering or service engineering team
- Programming, service engineering, software engineering, site reliability support, and/or software development experience
- Experience in development and design at scale using object-oriented programming languages one of the following (C#, Java, C++)
- Experience with networking architecture and protocols such as switching and routing, IPv6, etc
10
Skills For Generator Senior Service Engineer Resume
- Experience working in a Lab environments balancing uptime requirements with the need to change and adjust based on changing requirements from product teams
- Advanced experience with designing and implementing application load balancing (LTM/HLB)
- Experience with designing and implementing application load balancing (LTM/HLB)
- Improve Customer experience by reviewing data, owning RCA's, and driving Service improvements
- Experience programming/scripting with C#, Perl, Python, Bash, PowerShell, TCL or Java
- Experience in a related service engineering / technical function within a manufacturing/industrial industry
List of Typical Responsibilities For a Senior Service Engineer Resume
1
Responsibilities For Senior / Service Engineer Resume
- Operations Management: Represent a number of services end-to-end when interacting with vendors, stakeholders and customers. Define SLA’s/OLA’s and negotiate service agreement to include consistency with corporate and IT policies and expectations. Drive the teams to deliver on agreed service levels
- Strong experience with core IP protocols (TCP/UDP/IP, ICMP, DNS, etc.); strong experience with network programming concepts (sockets, HTTP, threads, timers, state machines, etc.)
- Experience owning the Service in backlog discussions & standups to establish appropriate prioritization of engineering excellence and service improvement
- Demonstrated experience in an enterprise support or consulting role, preferably as an SCCM engineer
- Strong Sales experience and proficiency in MS Office, preferably in Engineering software program
- Demonstrated experience with implementing projects and new
- Experience managing scalable networks with a deep understanding of the OSI Model, enterprise networks, TCP/IP, diagnosing network faults
- Experienced on Large scale Data Center/Cloud environment with an understanding of passive components ( UTP Cabling, Optical cabling,…)
2
Responsibilities For Service Engineer / Senior Service Engineer Resume
- Experience designing, implementing and troubleshooting TCP/IP networks
- Strong background in networking with a focus on IP routing protocols (ISIS/BGP, RSVP/LDP, OSPF-TE/RSVP-TE, LDP, LMP, PCE-P, and/or MPLS/GMPLS protocols)
- Good understanding of NETCONF/YANG and topology modeling
- Experience developing industry standard algorithms applicable to analyzing current service behavior through telemetry
- Experience working in an agile organization developing highly integrated and high volume solutions
- Professional experience in compliance, security engineering, or service engineering
- Good understanding of relevant engineering/ scientific principles
- Professional experience designing and operating VMware vSphere private clouds
- Strong background / understanding of networking
3
Responsibilities For Senior.service Engineer, Qatar Resume
- Experience managing/Troubleshooting Dynamics AX 2012 environment is desired
- Experience designing and operating a SOA Platform 24 X 7 at extreme scale
- Experience with enabling and managing cloud services, usage, and optimizations
- Has had practical experience installing and configuring Harman hardware/software solutions
- Experience in one or more of the following: C, C++, Java, Python, Perl, or SQL programming
- Experience in understanding and authoring machine readable formats like XML, JSON,…
- Experience with security monitoring and reporting technologies
4
Responsibilities For Senior Service Engineer Manager Resume
- Experience developing configuration baselines and monitoring for compliance
- Previous experience in mentoring engineering team members
- Strong understanding of SDN Applications, SDN Controllers architectures (e.g. NOX/POX, ODL etc), and SDN Data Plane
- Hands on experience on networking architecture design and implementation
- Experience developing standards applicable to technical strategies and roadmaps
- Experience in supporting the service design, development, and uptime of 24 x 7 enterprise systems
- Experience in running a SAP centric service
- Experience with scripting (example: Python, Go, and/or PowerShell)
5
Responsibilities For Senior Service Engineer Lead Resume
- In the IT industry with broad engineering experience
- Experience as service engineer using PowerShell, C#, or T-SQL
- Experience working in diverse, multi‐cultural, multi‐national work environment
- Good knowledge in electrical, electronic engineering
- Service Engineering experience in a 24 x 7 x 365 enterprise environment
- Scripting experience in PowerShell and SQL is required
- A combination of software engineer, service engineering, or service operations experience
- Experience in Motor and Generator Products Service, preferably in Large Rotating Machines and Generator services
6
Responsibilities For Senior Service Engineer Engagment Manager Resume
- Technical orientation, computer literacy and experience in dealing with multi-cultural workforce
- Computer literate in Windows™ and Networking. Good verbal and written command of the English language
- Experience working with enterprise customers on Azure specific solutions, application development and deployment
- Proven success in a fast-paced, technical support and customer facing roles
- Experience running full application stacks from the OS up through custom applications
- Experience as a Service Engineer, preferably running 24x7 mission critical, enterprise systems
7
Responsibilities For Senior Service Engineer IP Mpls Resume
- Experience in managing and operations of a service
- Experience with core networking protocols BGP, MPLS, RSVP
- Experience with SQL and scripting language
- BS/BA in Computer Science, Engineering, Math or 7 years of industry experience
- Experience in Service Operations or Engineering
- Experience with instrumentation, monitoring, & deployment design principles & best practices
8
Responsibilities For Japan Senior Service Engineer Resume
- Experience working in an Agile environment. SCRUM, etc
- A passion for customer experience & usability, including successful delivery of customer self‐service tools & automated management/optimization of services
- Support engineering experience
- Engineering or systems experience
- Demonstrated ability to improve engineering and operational
9
Responsibilities For Senior Service Engineer, Abu Dhabi, UAE Resume
- Significant experience with a programming language
- Experience with routing protocols such as: ISIS, OSPF, BGP
- Experience with traffic engineer solutions such as: RSVP-TE, Segment Routing
- Work experience supporting service center operations or security
- BS/BA in Computer Science or equivalent 5 years of related work experience supporting service center operations or security
- Experience developing retail network connectivity solutions in data and voice
- Experience with tunneling protocols such as IPSec, DMVPN, GRE, and PPTP
- Experience with Windows Clients, Polycom, and SpectraLink devices including protocol bindings and configuration parameters
10
Responsibilities For Generator Senior Service Engineer Resume
- Relevant working experience in engine / machinery repair
- Experience and knowledge on engines and its applications, including the installations, operation & maintenance/repair
- Very good trouble shooting ability
- Good tolerance for managing pressure / stressful situations
- Experience in operations, service engineering or DevOps
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