Senior Supervisor Resume Sample
Molly Von
8759 Brigitte Vista,
Houston,
TX
+1 (555) 505 3670
Work Experience
Senior Supervisor
09/2016
-
PRESENT
San Francisco, CA
- Serve as an escalation point for all overnight client issues
- Identify and share in process improvement; communicate better means to achieve operations goals, promote efficiencies and generally enhances the working environment
- Partner with the Account Management team to develop and execute a plan for proactive management of current clients to help increase client satisfaction on the Overnight team
- Ensure adherence to all key performance indicators for assigned lines of business (Primarily contractual SLAs, call quality scores, and schedule adherence)
- Acts as mentor and leader to develop other Overnight Supervisors
- Manage multiple job tasks at one time and escalate issues timely
- Develop and facilitate development modules for operations supervisors as needed
CBS FSS Prtp Senior.supervisor
08/2013
-
08/2016
Philadelphia, PA
- Ensure that routine technology operations in Citibank Cote d’Ivoire are conducted in consonance with corporate policies and procedures to the extent of maintaining acceptable audit standards. This includes ensuring the department is in a fully audit compliant state at all times
- Plan and implement all technology projects and non-routine efforts in Citibank Cote d’Ivoire. This involves process reengineering, management, and implementation. Ensure project documentation is maintained in line with institutional standards. Assist with any centralization and regionalization efforts in MEA where Citibank Cote d’Ivoire is in scope
- Understand and enforce compliance and control relating to all relevant regulatory, policy and procedural requirements within Technology for Citibank Cote d’Ivoire. Timely inform management of key regulatory changes that impact the technology function
- Ensure adequate and relevant contingency and disaster recovery plans are maintained and periodically tested in Citibank Cote d’Ivoire
- Responsible for supervision and development of planning associates. Train subordinates in order to build depth in planning and scheduling skill sets. Establishes standard operating procedures and/or work instructions to support the group’s core competencies. Identify and develop direct reports for advancement opportunities
- Manage and leads team of MRT associates. Works to develop employee’s skills, evaluates performance and provides feedback and oversees resolution of employee relation issues. Assures all department and company policies are being followed
- Promote a team oriented environment
- Provide oversight for analytics, reporting, process excellence and/or quality standards to identify key trends to enable decision making
- Report key performance indicators (KPIs) and strong focus on business reporting, analysis, and experience working with large amounts of data required
Infrastructure Senior Supervisor
02/2010
-
05/2013
Boston, MA
- Understand Devon’s IT Goals and rapidly move yourself and team towards goal achievement
- Accountable for team’s performance, employee attributes, and team project delivery
- Review monthly balance sheet reconciliations for multiple locations to ensure compliance with US GAAP
- Review monthly P&L and quarterly BS and IS flux analysis
- Assist in preparation of audit requests and lead other projects as deemed necessary
- Assist the team in drafting written documentation of key judgments, i.e. reconciliations, accounting memos, etc
- Keep current with significant changes in US GAAP and convergence with IFRS
Education
University of Idaho - Boise Center
2006 - 2010
Bachelor's Degree in Engineering
Professional Skills
- Demonstrates oral and communication skills including presentation skills
- Excellent interpersonal skills and leadership skills
- Supervisory experience including critical thinking skills, concern for managerial integrity, Ethics, and the ability to effectively perform multiple tasks
- Good multi-tasking skills, attention to detail. Good inter personal skills, with pro-active approach, and a quick learner
- Robust project management skills; Strong ability to prioritize and make critical trade-offs while communicating impact
- Excellent computer skills including experience with Word, Outlook, PowerPoint, Excel
- Excellent interpersonal skills: conflict resolution, ability to work in a team environment and communicate effectively at all organizational levels
How to write Senior Supervisor Resume
Senior Supervisor role is responsible for interpersonal, leadership, analytical, technical, planning, database, training, supervisory, maintenance, english.
To write great resume for senior supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Supervisor Resume
The section contact information is important in your senior supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Supervisor Resume
The section work experience is an essential part of your senior supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Supervisor resume experience can include:
- Strong professional writing skills and ability to prepare technical reports. Ability to clearly articulate information during regulatory/client inspections
- Strong numerical & organizational skills along with being detail oriented
- Proven influencing and negotiation skills, ability to influence at senior levels internally and externally
- Good troubleshooting skills, problem solver and information analyzer
- Demonstrate sound decision making skills
- Strong Excel/Office and Analytical Skills
Education on a Senior Supervisor Resume
Make sure to make education a priority on your senior supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Supervisor Resume
When listing skills on your senior supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior supervisor skills:
- Interpersonal skills to work effectively with others, motivate employees and elicit work output
- Good knowledge of PC tools (Microsoft Office). Good interpersonal and communication skills
- Possess excellent interpersonal skills with a proven ability to produce quality work under pressure
- Possess strong analytical skills, business and financial acumen, and capable of effective use of market research, forecasts and business analytics
- Utilize the interpersonal skills necessary to effectively lead and gain involvement of team members
- Excellent communication skills (listening, writing, and speaking), ability to influence
List of Typical Experience For a Senior Supervisor Resume
1
Experience For Infrastructure Senior Supervisor Resume
- Approx. 8 years of overall experience including preferably approx. at least 5 years of experience in India Custody Operations in a team handling role
- Strong knowledge of network exploitation, ethical hacking, penetration testing
- Experience in internal control (risk monitoring and mitigation, audit, policies, MCA Testing) in Financial services industry
- Manages and leads hourly team members in varying levels of experience and education
- Good Knowledge of the GSM & Packet Core network technologies & concepts and building blocks
- Accounting experience in finance operation work with deep expertise in Record to Report and related Finance processes
- Maintains timely and effective communications with management regarding departmental issues
2
Experience For Avionic Senior Supervisor Resume
- Significant experience working with supervisors
- Interact and cooperate with Manager level for EPD, and MSD organizations, Engineering group, SHES, vendors and contractors
- Provide feedback as requested to continuously improve technical training effectiveness and efficiency. Implements appropriate and aligned solutions as directed
- Strong ability in people management, planning and execution
- Establish and implement a strong and robust vendor governance structure for all processes involved in card payments
- Good analytical ability, detail minded and self-motivated
- Working on cabling system daily operation independently as well as working with regional cabling support team and vendor for China DC cabling operations
- Accounting and planning tasks for the Dynagro Seed division including supervision of staff of three
3
Experience For Mcfc Senior Supervisor Resume
- Utilising SAP regarding all planning and transport modules
- Interpreting laws, rules and regulations regarding shipping and prepares applications for import/export control certifications and licenses
- Having knowledge in Banking , Salary processing
- Remaining current with and apply internal and operating companies’ policies & procedures
- Managing a department of five supply chain professionals consisting of three planners and two transport coordinators
- Managing a planning and transport department
4
Experience For Supervisor / Senior Supervisor Resume
- Troubleshooting of equipment and machinery in plant
- Planning for all maintenance activities & shutdown
- Manging Spare and Consumable requisition & inventory,
- Working knowledge of MS Office and mainframe spreadsheets & databases
- Evaluating new equipment manuals for PM requirements and add those requirements to the MAXIMO PM module
- Handling special and key account customers
- Liaising with other departments to resolve issues and implement process improvements
- Managing special international and key account
5
Experience For Field Operations Senior Supervisor Resume
- Working knowledge of bank products, service and procedures
- Understanding and usage of multiple systems, computers and databases
- Having knowledge of SSIS would be a great advantage
- Serving as the local technical lead or coach for other supervisors
- Driving innovation and change in business processes
6
Experience For Maintenance Senior Supervisor Resume
- Representing their manager at department, customer, and community meetings
- Reporting to: Manager of Transmission Maintenance
- Holding people accountable: Demands performance and productivity and makes the consequences of non-performance clear
- Driving for productivity
- Driving down cost
- Tracking and reporting of Workforce Demand and Supply Updates
- Ensuring any issues are escalated in a timely way and addressed with stakeholders
- Making decisions which have a direct impact on production line operations
- Lead cost saving initiative in maintenance function like Reverse engineering, Reliability engineering, Localization, energy savings etc
7
Experience For Domestic Senior Supervisor Resume
- Assist in maintaining accounts receivable control by maintaining days sales outstanding within departmental targets
- Completes month end closing procedures including journal entries, preparation and analysis of financial statements, and communicating results with management
- Involves employees in an ongoing program of hazards identification and in developing and applying safe job procedures
- Controls costs by proper planning, by developing better methods and procedures and by minimizing non-work time, and unavailability of tools, material and parts
- Collaborate with engineering, planning, purchasing and business groups to achieve goals
8
Experience For Senior Supervisor, Installation / Service Resume
- Maintains a positive working together relationship in a union environment promoting teamwork and supporting members to meet or exceed established metric goals
- Responsible to all phases of an engagement and resolving all legal, regulatory and accounting issues that arise during an audit engagement
- Maintain a safe working environment at all times, reporting any incident or hazard in the workplace and taking H&S advice where appropriate
- Provide coaching, mentoring in achieving sales goals and Mystery Shop Standards
- Daily monitoring of call volumes to determine adequate staffing needs to ensure service levels are being met
- Assist with the employment process including but not limited to recruitment, interviewing, hiring, evaluation and discipline
- Assist to provide training on QM system process, including general Quality System and GMP training
- Perform regular network modifications through work orders including routing, security access, monitoring and hardware installations
- The Account Opening role involves working with internal partners to perform account opening and maintenance in system
9
Experience For Securities Processing Senior Supervisor Resume
- Actively participate and contribute in meeting/exceeding DuPont SHE standards
- Provide financial assistance to non-Accounting team members by responding to financial questions and concerns to meet business needs
- Conduct hiring, training, and evaluation of staff
- Routinely solicit feedback and provide coaching in supporting a culture which maximizes innovation, participation and rewards of team members
- Supervise shifts and workscopes, ensuring that all operations are carried out as per procedure and as per the Company’s HSE and Operating Procedures
- Supervise a team performing FSV Reconciliations including Off-Premise Inventory and FSV Cashless Sales environment
10
Experience For Cbna-o&t-collections Unit Senior Supervisor Resume
- Contribute to period, quarter and annual closing of the financial statements as it relates to Vending operations
- Support a team of Senior Housekeepers, identifying training requirements to ensure a dedicated and professional service to the client
- Help create and adjust appropriate Service Level agreements, determining best practice and recommending improvements to service where appropriate
- Primary purpose of liaison is information sharing and basic problem resolution of operational and scheduling issues
- Fluent English (speaking/writing) is required
- Facilitates the safe, reliable and economic operation of generating facilities by implementing the PM program through Maximo
- Responsible for monitoring and ensuring maintenance and cleanliness of the warehouse
- Provide guidance to others within the team regarding shipping rules and regulations
List of Typical Skills For a Senior Supervisor Resume
1
Skills For Infrastructure Senior Supervisor Resume
- Very good computer working skills such as databases, operating systems and networks
- Fluent English need both speaking and writing, Excellent Microsoft skills, time management
- Experience : + 4 - 5 years of experience in Electronic company with working experience in Facility or IE department
- Proven ability to effectively lead and develop subordinates
- Have effective communication skills both verbal and written
- Demonstrated track record of organizational skills and attention to details
- Good communication skills (Written & Spoken) in English
- Strong communication skills – written, verbal and presentation; Confident presenter and public speaker
2
Skills For Avionic Senior Supervisor Resume
- Excellent organizational skills, with the ability to manage multiple complex timelines simultaneously
- Strong Technical Skills on Web front-end/back-end development
- Excellent English business conversational skills
- Proactive, well-organized, flexible, highly motivated for high performance levels, excellent presentation, interpersonal and communication skills
- Experience building effective, high-performing, and highly-engaged teams focused on outstanding service delivery
- Experience providing direction to bargaining unit employees and peers as required. Experience with power plant safety and environmental rules
3
Skills For Mcfc Senior Supervisor Resume
- Knowledge of planning and execution of maintenance operations, leading a team of maintenance personnel, advanced computer skills
- Ensure the efficient provision of services as required under the terms of the contract by effectively determining the allocation of Housekeeping Staff
- Professional experience, preferably in a manufacturing environment, including experience with Lean/Six Sigma tools
- Manages accurate and effective customer reporting and communications programs while sustaining positive customer service and effectiveness ratings
- Review results, including analysis and comparisons to prior period, prior year, forecast, and plan
- Strict attention to detail, developed problem solving skills, high personal accountability
- Prior experience in Industrial Cleaning Services, Waste or Transportation industry desired
4
Skills For Supervisor / Senior Supervisor Resume
- Promote accuracy, productivity and safety through effective training, constructive feedback to employees and the effective layout of the warehouse
- Stays abreast of fire prevention, safety related and government regulations to effectively train and protect Associates and property
- Have a good communication and presentation skill
- Demonstrated ability to manage through others, facilitation and leadership experience
- Experience in OHSAS 18001, ISO 14001 and OSHA VPP is strongly desired
- Experience in waste reduction/minimization or zero-waste-to-landfill strategies is strongly desired
- Strong ethics, values and a passion to preserve human life and the environment is strongly desired
- First rate people management skills
5
Skills For Field Operations Senior Supervisor Resume
- Communication, Negotiation & Interpersonal skills and the ability to relate to individuals at all levels in an organization
- Highly developed problem solving and trouble-shooting skills
- Ensure knowledge and skills of staff are developed and utilized to provide improved versatility and succession planning
- 2 – 5 years of related work experience within Financial Services industry in the lending field with previous Supervisory and/or People Management experience
- Experience working in a broker’s agency, Customs Department in a maquiladora or similar experience within a leadership role
- Excellent working knowledge with validation execution (IQ/OQ/PQ/TMV/SWV)
- Demonstrated proficiency with Outlook, Word and Excel. Working experience with AS400 system and asset
- Manufacturing experience and 2 years of supervisory experience
6
Skills For Maintenance Senior Supervisor Resume
- Capability to quickly understand business objectives and partner effectively with Business Leaders and Dept. Managers to leverage Compliance strategies
- Knowledge to determine the extent of a given repair and the skills required to make the repair
- Reviewing and validating of production FRD’s
- Having experience working as a database developer within a structured development team
- Authorizing re-allocation of resources in situations where conflicting priorities exist
- Gathering of Quarterly Risk Control Self Assessments and audit evidences
- Managing project-related budgets and assist with the cost effective utilisation of equipment,
- Experience analyzing and solving problems, developing corrective action plans and implementing them to achieve desired results
7
Skills For Domestic Senior Supervisor Resume
- Experience in contact center management including, but not limited to, scheduling, call monitoring, call forecasting and data management
- Experience leading, inspiring and motivating professional teams
- Adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines
- Supervises the tracking and delivery of incoming and outgoing accountable certified, registered, priority, and UPS mail via the Smart Track Mail System
- Five years of experience performing or supervising function
- Previous experience supervising and leading a team is desired
- Experience in GL accounting or public accounting required
- Knowledge and experience understanding and working with Lean concepts
- Ex-military or industry experience of serving on an operational military flying unit
8
Skills For Senior Supervisor, Installation / Service Resume
- Min. 5-7 Years of Maintenance experience in Polymer Processing Industry Preferably Compounding of Plastics
- Experience in related manufacturing, quality and/or product development engineering
- Working experience in a cross-cultural company, preferably in Banking system development
- Participate in performing ISMS gap analysis and developing the information security forum priorities and roadmap, follow up on the implementation of the plans
- Instils good housekeeping practices in employees and requiring their use
- Retail Accounting and Cash Reconciliation related work experience required
- Accounting related work experience required
- Experience in the creation and communication of station procedures and operating instructions
- Strong understanding of key business drivers and external commercial environment
9
Skills For Securities Processing Senior Supervisor Resume
- Ten or more years of Accounting experience
- Demonstrated problem-solving and process improvement competencies
- Experience in Medical Device manufacturing
- Experience administering workers compensation
- Experience in implementing operational excellence initiatives
- Strong operational processing concept on change management, problem management
- Good exposure on trouble shooting on Instrument and automation
10
Skills For Cbna-o&t-collections Unit Senior Supervisor Resume
- Good Acumen for Troubleshooting
- Valid 4 wheeler driving license is an added advantage
- Previous experience of managing junior members of staff
- As needed, and effective in terms of meeting customer requirements
- Ensure effective investigation and corrective/preventive action of nonconforming product (NC), complaints is followed to prevent recurrence
List of Typical Responsibilities For a Senior Supervisor Resume
1
Responsibilities For Infrastructure Senior Supervisor Resume
- Strong inter personal and technical skills
- Ensures that all equipment is in good, safe operating condition and is utilized according to process specifications
- Work experience in a maintenance supervisory position with frontline employees required
- Extensive experience gained in a similar role
- Experience with situational leadership
- Working in BAU supporting team
- Participate / lead various internal adhoc projects relating to Account Opening
- Proactively brings ideas for process improvement, actively participates as a Reengineering Champion and coaches team members in Reengineering efforts
- Ensure accurate, meaningful reporting data is produced as per reporting requirement
2
Responsibilities For Avionic Senior Supervisor Resume
- Provide status reporting as required to both clients and SFS management regarding progress
- Proficient in MS Office including Words, Excel, PowerPoint and Chinese word processing
- Monitor employee performance, provide feedback, training, counseling and corrective action
- Produce a detailed implementation plan, using Microsoft Project software and/or Excel
- Ensures timely and accurate processing of Payments
- Generate and review daily funding reports from P2P
3
Responsibilities For Mcfc Senior Supervisor Resume
- Team Members, and assists them in addressing production-related concerns, as well as issues with customers
- Coordinates or assists in the effort to receive Processing activities
- Perform testing on Key SOX and Operational Controls
- Identify areas of opportunity for automation and process improvement as it relates to vending
- Understand technical/business aspects of the manufacturing processes
4
Responsibilities For Supervisor / Senior Supervisor Resume
- Work with Warehouse Managers to review operating procedures in order to achieve and maintain customer service order levels
- Review customer complaints and participate in the development and implementation of any resulting procedural changes. Create and maintain complaint chart
- Responsible for maintaining relationships with internal/external customers and partners
- Create and review procedures for planning and transport to maximize customer satisfaction and minimize cost
- Manage employees regarding work instructions and procedures
5
Responsibilities For Field Operations Senior Supervisor Resume
- Manage work load and adjust staffing to meet requirements
- Manage and control the licensing of the CSC Costa Rica teams
- Client Projects (e.g., fund manager appointments, account reorganisations, new fund launches)
- To participate in client projects as required with Implementation Managers / Product Managers / Relationship Managers / Account Managers
- Department co-ordination / communication
- Ensures Accuracy levels meet or exceed 98%, monitors error logs and conducts improvement meetings
- Monitors operational metrics and key projects to ensure progress against goals
- Production of development BRD’s
6
Responsibilities For Maintenance Senior Supervisor Resume
- Ensure all deliverables are met in a timely fashion
- Liaise with client and the sales manager to understand the client’s service needs in order to match them to our delivery capabilities
- Work with Product to ensure client requirements can be met through Product enhancement or extension where required
- Coordinate all aspects of the implementation to ensure delivery in accordance with the client’s requirements and agreed project plan using typical project management techniques
- Ensure STP is optimised via Swift or CitiDirect for Securities
- Identify opportunities for improvement in our standard delivery capability and design and implement solutions in consultation with operations, electronic banking, product management and technology
7
Responsibilities For Domestic Senior Supervisor Resume
- Prepare and test monthly MCA’s
- Exposure to clients and a range of departments within the Bank
- As Subject Matter Expert (SME), the Team Lead mentors, coaches, trains, and oversees progress of junior team members and assists them in addressing production-related concerns, as well as issues with customers
- Provides regular performance feedback that adds value to the personal and professional growth of the team members and is beneficial to the improved performance of the production team
- Generate and review daily payment run reports from P2P
8
Responsibilities For Senior Supervisor, Installation / Service Resume
- Approve manual payments through the payments system
- Approve Intercompany payments for corporative services when needed
- Review and approve the Corporate Credit Card payments and Employee Out of Pocket expense payments
- Support FRO or Country GL teams on the payer account reconciliation
- Ensure Tickets created by the Service Center are properly reviewed by the team
- Influence the Global organization to service the region’s estate appropriately
- Teaches employees how to properly use PPE and continually monitors compliance
- Works with safety professionals and management to ensure that our corporate safety policy is fully and effectively implemented on a daily basis and that applicable safety regulations are followed
- Investigates/resolves allegations of harassment, misconduct, performance management and various policy violations/concerns, consistent with the Company’s investigations protocols; adheres to department workflow and case management protocols; utilizes case management system to document
9
Responsibilities For Securities Processing Senior Supervisor Resume
- To be a good team player with strong communication and interpersonal skills
- As Subject Matter Expert (SME), the Team Lead mentors, coaches, trains, and oversees progress of junior
- Biz Operations - Helps OMC monitor issues raised and encountered in production, and review & deliver error reports against
- Extensive exposure to and interaction with senior business partners and CTI management across other Regions
- Exposure to a vast range of technology from telephone to mainframes
- Mentor and manage junior resources for growth and greater success in client teams, as well as across practice and departments
10
Responsibilities For Cbna-o&t-collections Unit Senior Supervisor Resume
- Present thought-leadership to clients and peers within related landscapes to further personal and professional growth
- Point of contact for all levels of staff with respect daily and specialized servicing request; answer all agent’s queries either directly or through research within other functional areas
- Preferably gained exposure in both commercial and charity audits
- Audit and evaluate: Forestry vendor performance; program compliance with NGRID company’s fiscal, environmental, and regulatory standards; and collected program data
- Involved in executing strategies that are efficient in terms of using as little resource
- Participates in regional or in-country projects that promote innovation in the work
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