Senior Support Engineer Resume Sample
Clemens Schmidt
856 Kuphal Village,
Boston,
MA
+1 (555) 639 6750
Work Experience
Senior Support Engineer
01/2016
-
PRESENT
Los Angeles, CA
- Customer-focused, service-oriented and 100% committed to making sure our users have an excellent experience
- An expert puzzle solver and operational ninja who's adept at getting all the pieces in place--and happy to do it again as the picture changes
- A player-coach who can jump in as needed, learn alongside the team and provide ongoing guidance and development to individual agents
- A stickler for quality who sets lofty goals and gets the team set up to exceed them
- Detail-oriented and dependable, with an ability to close loops, nail the follow-up and see projects through to completion
- A self-directed powerhouse who?s also highly collaborative
- A creative thinker and enthusiastic problem-solver who identifies opportunities for improvement and then makes them happen
- Flexible, driven and at your best in a fast-paced environment
Senior.support Engineer
05/2011
-
11/2015
Detroit, MI
- A lover of data, seeker of information and quick study when it comes to new technologies
- Past experience in desk support for ERPs
- Solid business knowledge is essential
- Proven track record of complex problem solving
- Ensuring proper definition of Top Issues along with an action plan containing defined
- Script and develop tools to automate tasks and improve efficiency
- Proactively implement improvements to the environment to improve stability and resiliency by thinking outside of the box
- Proactively monitor and implement solutions for capacity monitoring and planning for the production environment, specifically around market data capacity
Senior Support Engineer / Support Architect
12/2007
-
01/2011
Detroit, MI
- Experience of Support/Development experience
- Experience in LINUX/UNIX, Perl, Sybase, Shell scripting
- Using knowledge of SAP ERP (MM/FI), SAP PI, and ABAP to troubleshoot and resolve issues
- Focusing on customer service, including frequent, high quality communication
- Problem Resolution: ability to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
- Good understanding of customer solutions to understand product development needs and drive innovation and improvements with SAP stakeholders
- Good understanding of the SAP technology (including Cloud, S/4HANA) and understanding of SAP Business Suite (Application)
Education
Trinity University
2003 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Excellent written and verbal communication skills, along with prioritization and organizational skills
- Strong self-starter skills and excellent communication skills
- Excellent customer management skills / operational skills / experience with excel reports / ability to analyze data and take corrective action proactively
- Hands on Technical Skills using; DB admin, AIX / Unix / Linux, DB2 / SQL, BigSQL skills, Github
- Back end programming skills is mandatory and with strong expertise in at least one of the backend programming, specifically java, scala, Python, JS, Node.js
- Strong Networking (Load Balancers, Firewalls, Clusters etc.) and Infrastructure (Virtualization, Storage, Cloud Computing) skills
- Superior technical aptitude, strong problem solving and analytical skills
How to write Senior Support Engineer Resume
Senior Support Engineer role is responsible for technical, programming, customer, english, business, solutions, interpersonal, unix, analytical, presentation.
To write great resume for senior support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Support Engineer Resume
The section contact information is important in your senior support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Support Engineer Resume
The section work experience is an essential part of your senior support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Support Engineer resume experience can include:
- Good planning and organizational skills with high level attention to detail
- Strong technical knowledge and troubleshooting skills
- Experience in Web UI programming skills (JavaScript, HTML5, CSS)
- Strong communication & networking skills
- Results orientation with skills to handle multiple priorities while being quality focused and pragmatic
- Excellent customer focus and customer handling skills
Education on a Senior Support Engineer Resume
Make sure to make education a priority on your senior support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Support Engineer Resume
When listing skills on your senior support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior support engineer skills:
- Dependable with strong customer service skills and highly effective interpersonal skills
- Experience in technical skills like DB admin, AIX / Unix / Linux, DB2 / SQL, BigSQL skills, Github
- Excellent oral and written communication skills to effectively communicate with various IT teams and business units
- Excellent verbal and written communication skills including experience working with customers, business subject matter experts, and executive management
- Proven track record of taking initiative and driving a plan effectively
- Effective verbal and written communication skills. Adept at communicating with senior management, clients and non-technical peers
List of Typical Experience For a Senior Support Engineer Resume
1
Experience For Senior Support Engineer / Support Architect Resume
- Consulting background, integration experience and/or business intelligence experience
- Prior experience establishing an enterprise level IAM environment and implementing new technologies and processes
- Working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
- Strong experience with Microsoft Office 2010/2016/O365, Outlook, Desktop and Laptop PC’s, Windows 7/10, relevant software, printers and networking
- Problem Resolution: ability to effectively resolve or drive resolution for problems
- Administering training for new hires and conduct trainings using the skill gap analysis
2
Experience For ACS Senior Support Engineer Resume
- Mentoring and driving effective communications within the Team
- Developing your team in becoming highly skilled support engineers
- Experience in creating, modifying, loading and troubleshooting BW Master Data, BW Infoprovider
- Unix/Linux operating systems: Experience of filesystem navigation as well as searching/viewing folders/files
- Experience with one or more of the following technologies:◦ABAP debugging
- Java Development: Experience of developing or supporting Java based enterprise applications
3
Experience For Senior Support Engineer Information Technology Resume
- Good knowledge of ORACLE/MS SQL Database Administration , Performance Tuning & Capacity Monitoring, Data Security, Backup & Recover
- Experience in writing technical documentation and communicating technical solutions with the right level of detail
- Proactive thinking, independent working style, good sense of responsibility, flexibility and team player
- Hands on experience in configuring Direct Connectivity using SOA Manager / LPCONFIG for master data
- Experience in SCCM - software deployment , OS deployment and understanding of patching strategies
- Experience deigning queries and working with standard object/relational databases such as Oracle, MS SQL
- Experience working with large amounts of live data preferably in a call center or service desk environment integrating with BI and EDW teams
- Service engineering and/or DevOps experience at internet scale involving user data and/or
- Experience building and maintaining relationships across IT and business partners
4
Experience For Support Engineer / Senior Support Engineer Resume
- Experience managing incidents in production and producing an RCA directly or via support team
- Experience in performing a role as a BW Lead managing at least one end-to-end project (Upgrade, Implementation etc.,)
- Perform the role of a technical lead on projects (technical SAP Business Planning and consolidation ( BPC) and BW on Hana Implementations/Upgrades, modeling)
- Experience in performing a role as a BPC Lead managing at least one end-to-end project (Upgrade, Implementation etc.,)
- Experience with security, testing, monitoring, and release management
- Collaboration - Our teams work closely together in a Scrum style, enabling us to learn from everyone's experience rather than getting trapped in silos
- Demonstrated understanding in SAP strategy including service portfolio & Cloud transformation
- Very good understanding of one functional customer related area (e.g. SFSF LMS, a value map topic area, etc.)
- Very good understanding of the SAP Customer Success portfolio offerings and ability to communicate value proposition to the customer’s c-level
5
Experience For Senior Support Engineer, CAM Resume
- Good understanding of the SAP Customer Success portfolio offerings and ability to communicate value proposition to the customers’ management level
- College education in Computer Science, Engineering or related field, or equivalent experience
- Hands-on experience with one or more of the following
- Professional CNC machining experience
- Experience with Microsoft technologies, including IIS, SQL Server, and Office
6
Experience For Senior Support Engineer Manager Resume
- Experience in application development or software engineering in a large enterprise environment
- Good Knowledge on UNIX or Windows based environments along with scheduling tools like Autosys, Visual Cron etc
- Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc)
- Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
- Collaborate with and develop strong working relationships with cross-functional, global teams
- Liaise with customers and Product Engineering to identify, prioritize, and resolve reported system defects
- AP project experience in leading consultant or solution architect roles
- Good writer for well-structured proposal with reliable solution and convincing value proposition
7
Experience For Senior Support Engineer, Amazon Alexa Resume
- Hands-on experience trouble shooting Java and J2EE related errors
- Proactive learner that is interested in broadening their skill set to advance within the department
- Solid understanding of the overall functionalities and capabilities in the product domain
- Strong knowledge of operating systems (Linux and/or Windows)
- Strong knowledge administering one or more of Atlassian's product (Jira, Confluence, DevTools, etc.)
8
Experience For Esb Senior Support Engineer Shared Services Resume
- Experience with authentication protocols and servers using SAML, OAuth and LDAP
- Hands-on experience in integrating Ariba and other ERP systems
- Experience in designing data models in Hadoop and relational databases
- Experience with setting up HIVE and HCATALOG
- Experience supporting web-based applications / services
- Linux experienced user/administrator + shell scripting(bash,sh,ksh)
- Hands-on experience with configuring web services and SAP PI configuration with Ariba
9
Experience For SAP NS Senior Support Engineer Resume
- Experience with configuring Integration Tool Kit provided by Ariba both standard ITK and SAP NetWeaver PI ITK
- Experience working with vendor software support
- Strong understanding of business functions and processes
- A strong understanding of professional analogue and digital studios and audio paths
- Strong technical writing capability to publish Knowledge documents
10
Experience For Senior Support Engineer ByD Development Support Resume
- Experience with AD networks - design, configure and troubleshooting
- Customer Tier 2 support experience - install, configure and troubleshooting
- 5 – 7 years of experience with supporting production systems
- 2 – 4 years of experience in development of solutions within a banking / financial services environment
- Experience in development of engineering excellence tools
- Experience working with case and incident management systems; Siebel highly desired
- Experience working with complex case management data and performance analysis
List of Typical Skills For a Senior Support Engineer Resume
1
Skills For Senior Support Engineer / Support Architect Resume
- Strong technical and troubleshooting skills in several applications and technologies
- Project management and prioritization skills in a busy IT environment
- Strong communication skills and cross-cultural adaptability
- Excellent communication skills and the ability to work with technical resources and eff ectively communicate problems and solutions to non-technical staff
- Strong leadership and people management skills is desirable
- Good Object-oriented design and development skills (Java and/or C/C++ preferably on a UNIX or Linux platform)
2
Skills For ACS Senior Support Engineer Resume
- Communicating effectively with customers and setting reasonable customer expectations while resolving problems
- Maintaining accurate field inventory records and communicating effectively with the groups supply chain
- Lead brainstorming sessions to improve our business by applying active listening, collaboration and facilitation skills
- Accurate email writing & case tracking skills
- Expert troubleshooting, problem solving, and analytical skills
3
Skills For Senior Support Engineer Information Technology Resume
- Good team working spirits and strong self-motivation
- Effectively communicate customer issues and requirements to support engineering, product development, and other teams to improve product hardware and software
- Strong Object Oriented and Relational Database design and programming experience, ASP.NET, C#, Visual Studio, Java, JDK, JEE (5+ years)
- Demonstrated practical experience across the Engineering Life Cycle management
- Significant and solid experience in application support across banking applications
- Strong experience working with Red Hat Enterprise Linux
- Advanced troubleshooting skills in complex environments
4
Skills For Support Engineer / Senior Support Engineer Resume
- Strong hands-on experience with scripting languages (Bash, Python)
- Industry experience with Microsoft products Strong knowledge of Microsoft® Windows operating systems both current and legacy
- Object oriented programming skills (e.g. Java, C++, Python)
- Pproficient programming skills in languages like ABAP, Java, HCI, UI5 and Fiori
- Demonstrated experience helping users in online forums and/or social media outlets (Reddit, StackOverflow, Atlassian Community, etc.)
5
Skills For Senior Support Engineer, CAM Resume
- Performs self-guided data analysis, communication and story-telling skills to transform analysis into actions
- Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released
- Solid experience in one of the scripting languages such as bash, Perl, or Python
- Basic to medium level ABAP debugging skills
- 7+ yrs over all experience out of which 5+yrs customer facing experience in SAP Technology or SAP applications
- Work effectively during times of crisis or stress
6
Skills For Senior Support Engineer Manager Resume
- Use problem-solving skills and technical expertise to resolve incidents before routed to L3
- Support customers with non-technical queries displaying exceptional customer service, knowledge and oral/ written communication skills
- Very good understanding of DBS tools (e.g. SAP Solution Manager) and ability to present and explain strategy and demonstrate capabilities to customers
- Good understanding of DBS tools (e.g. SAP Solution Manager) and platforms (e.g. SAP ES Academy, Value Maps), can demonstrate capabilities to customers
- Experience in Technical Support Engineering experience
7
Skills For Senior Support Engineer, Amazon Alexa Resume
- Prior product/customer support experience
- Desired Skills --> knowledge of Continuous Delivery, Business Driven Delivery (BDD), Technology Driven Delivery (TDD)
- Strong experience with Unix/Linux systems
- Basic development skills (preferably .NET C#)
- Effectively manage time and multi-task
- Proven experience in successfully supporting PKI or Security products
- Relevant technical experience in electronics, mechanical, computer, networking, or relevant experience
- Demonstrated customer-focused experience
- Other desired technical skills include Javascript/CSS and HTML
8
Skills For Esb Senior Support Engineer Shared Services Resume
- Demonstrated ability to understand and deliver a high-quality customer and partner support experience
- Validating the quality of tools for networking, system monitoring, UI-session replay, log file parsing, and implement a toolkit that works
- Understanding and experience with Virtualization and Cloud based computing on platforms such as Amazon AWS, Azure, etc
- Ensuring a consistent integration and user experience between different elements of the workplace
- Working Experience on project delivery, customer support, IT operation, Quality Assurance or Development team/department
- Strong understanding of SQL including SQL querying, understanding of relational database technologies, logical and physical data modeling
9
Skills For SAP NS Senior Support Engineer Resume
- Experience building and maintaining a lab for demonstrating and troubleshooting reference integration implementations
- Experience of streaming solutions in big data architectures with Storm, Sparking Streaming or Sybase ESP
- Experience of building and coding applications using Hadoop components – HDFS, YARN, HBase, Hive, Scoop, Flume etc
- Experience of coding Java MapReduce, Python, Pig programming, HiveQL and Spark programming
- Experience in leading, coaching and managing technical teams
- Experience using or supporting reporting/analytic tool sets like Tableau, Hyperion, or SAS
- Experience with large-scale distributed systems involving load balancers, caching layers and real-time event processing
- Hands-on experience working with SAP BW/BI tools, focusing on Extraction, Transformation, and Loading of Data (ETL)
10
Skills For Senior Support Engineer ByD Development Support Resume
- Experience using modern support tools providing support through multiple channels including, self-service (knowledge base), communities and chat
- Experience of building the production of big data platform, including High Availability of HDFS, YARN, etc
- Experience with high volume data processing, data mining on high volume data, such as Semantic Analysis
- Hands on experience in configuring Direct Connectivity using SOA Manager / LPCONFIG for masterdata
- Hands on experience in configuring Direct Connectivity using SOA Manager / LPCONFIG for transactional data
- Experience mentoring others in data reporting and analysis
List of Typical Responsibilities For a Senior Support Engineer Resume
1
Responsibilities For Senior Support Engineer / Support Architect Resume
- Excellent communication skills are essential, to gather and impart information effectively within the department and to the wider business
- Strong CI/CD skills, good hands on experience with tools such as Jenkins, Puppet, Ansibel, DeployIT, Chef
- Excellent communication and presentation skills in English , 2-3 Years of Experience in Innovation, ML / IoT-related areas
- Strong problem-solving skills, and ability to deal with ambiguity
- Excellent written and verbal communication skills in current and past roles
- Provide technical skills to the Respond Project life cycle
- Customer orientation and focus, as well as skills to interact/collaborate with customer and stakeholder
- Project management skills at foundation level
2
Responsibilities For ACS Senior Support Engineer Resume
- Overall, 10+ years’ experience and at least 6 years’ experience in end-to-end implementation projects in SAP Data Services
- Able to demonstrate the experience on Automation of manual tasks and checks (preferable)
- Experience (with at least 8 years of total IT experience) in Data warehouse (DW) solutions
- Communicates effectively in both oral and written form
- Programming language and scripting language experience (e.g. Java, node.js, Javascript, Bash, PowerShell)
- Experience selling to or supporting enterprise customers
- Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
- An excellent understanding of monitoring tools such as Splunk or AppDynamics
3
Responsibilities For Senior Support Engineer Information Technology Resume
- Experience developing and designing software modules/features
- Advanced experience with Linux Operating Systems and ability to perform/understand shell scripting (Bash, Python, etc.)
- Proactive learner who is interested in broadening their skill set to advance within the department
- Experience working with report builders: MS SSRS, PowerView, PowerBI
- Solid Application Lifecycle Management (ALM) Knowledge in at least two of the following areas
- Oracle SQL: Experience of writing efficient SQL on large volume databases
- Web Development: Experience of JavaScript and server side scripting languages
- Partner with product and engineering to highlight customer issues and influence the prioritization of defects/issues
4
Responsibilities For Support Engineer / Senior Support Engineer Resume
- Strong knowledge of current infrastructure and monitoring solutions and technologies
- Experience working with call management systems, configuration and data; Avaya highly desired
- Computer software industry experience in real-time, multi-threaded systems, with an emphasis on technical analysis and problem solving
- Experience working with Spend Management Solutions
- Experience in directly working with customers
- Application support/engineering experience
5
Responsibilities For Senior Support Engineer, CAM Resume
- Experience supporting java based applications in a Unix/Oracle environment
- Experience assisting with the development of standards, processes, and procedures for the department
- Relational databases including experience of database design - preferably Oracle or SQL
- Direct experience of working with SAP Digital Boardroom, SAP Central Finance, S4 HANA transformations within the Utilities Industry
- CEC cloud delivery unit’s key responsibility is to manage and operate various CEC cloud products running on HANA Database for our global customers
- Support Harvesting of experiences and solution from the Core Insurance Implementation Projects done in Asia
- To follow predefined procedural quality standards ensuring customer messages are prioritized correctly
- Experience in supporting all three platforms: Windows, Linux (Ubuntu) and Mac OSX
- Experience supporting applications which utilize JavaScript
6
Responsibilities For Senior Support Engineer Manager Resume
- Experience in working 24x7 support operations and with teams across multiple locations
- Working experience within a technology organization
- Excellent analytical, planning and project management abilities
- Experience with managing all facets of a Windows and/or Linux system (network, storage, OS, services, web services etc.) (5+ years)
- Experience working within Agile philosophies and frameworks
- Experience with UML modeling and eff ective communication for design reviews
7
Responsibilities For Senior Support Engineer, Amazon Alexa Resume
- Hands on experience in providing support to enterprise solutions
- Experience in managing incidents raised by the L1s or as agreed in documented Service Level Agreement (SLA) timelines
- Experience in Performance tuning, Technical reviews and Audits for SAP BW
- Experience with leading project & development teams
- Previous news organisation experience. Genuine interest in emerging technologies and practical applications
8
Responsibilities For Esb Senior Support Engineer Shared Services Resume
- Experience in determining physical hardware architecture on Hadoop
- A proven track record leading Triages
- Experience with leading project teams
- Experience with SAP BW Performance analysis and understating
- Functional experience in Finance and/or Costing in any large scale industry in India
9
Responsibilities For SAP NS Senior Support Engineer Resume
- Preferably 1 year of functional experience in Finance and/or Costing in any industry in India
- Extensive experience working on technologies such as IIS, Apache, Jboss
- Experience with monitoring tools such as Keynote, SCOM, Solarwinds, AppDynamics, Splunk, SumoLogic
- Experience with monitoring tools, ideally Solar Winds and Keynote
- Infrastructure and/or networking experience
- Proactive thinking, good sense of responsibility and flexibility
- Strong technical knowledge of Microsoft based operating systems Windows 7, Windows 10 and Office 365 Products
10
Responsibilities For Senior Support Engineer ByD Development Support Resume
- Previous experience supporting the LAN / WAN and Avaya telephony environment desirablePersonality Traits / Competencies
- Experience with support systems, message handling and remote communication tools an advantage
- Work experience in Java/J2EE troubleshooting
- General understanding of backend and frontend/Web development experience with JSP, JavaScript, JSON, jQuery, HTML, CSS
- Direct end-user/customer support experience
- Experience with SharePoint Technologies (SharePoint 2010 or later versions)
- Analyse the problem (troubleshoot), research solutions and provide solid answers easily understood by customers
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