Senior Technical Account Manager Resume Sample
Lexus Ullrich
709 Armando Unions,
Dallas,
TX
+1 (555) 398 1458
Work Experience
Senior Technical Account Manager
03/2016
-
PRESENT
New York, NY
- Respond to customer inquiries to determine appropriate resolution path or service improvement strategies
- Maintain product, platform, and industry knowledge necessary to offer broad support to customers increasing the ability to recognize new business opportunities
- Facilitate strategic account discussions in conjunction with Sales and Professional Services, to ensure a positive customer experience
- Develop and foster relationships with named client personnel for assigned accounts
- Work with other Medidata departments to meet service goals and achieve service level agreements (SLAs)
- Work with technical support team to ensure full understanding of client requirements and needs per market segment
- Work with customers and/or partners to receive accurate information used to analyze and diagnose product and service issues
Kindle UK Senior Technical Account Manager
09/2012
-
09/2015
Houston, TX
- Perform regular analysis of support issues to help determine and improve a customer’s satisfaction status
- Responsible for performing negative survey follow ups for assigned customers through outbound phone call
- Maintain confidentiality of any negative customer feedback resulting from negative survey follow-ups
- Monitor customer satisfaction and net promoter score to ensure company goals are met and create action plan if score is trending downwards
- Perform monthly trending to identify process improvements within Medidata or the customer/partner
- Provide reports to management and customers as necessary and to fulfill any contractual obligations
- Identify, document, research and resolve service and product issues, questions, and concerns in a timely manner
- Coordinate support resources for escalated issues, working in partnership with Tier 1 Helpdesk, Technical Support, Professional Services, and/or Product Development/Delivery teams
- Inform and instruct key contacts, as appropriate, on new products, features and best practices
Director / Senior Technical Account Manager
10/2008
-
04/2012
Philadelphia, PA
- Participate, as needed, in the development of product documentation, User Manuals, Training Presentations, Exercises, Quick Reference Guides and Other Support Materials
- Maintain client specific data in appropriate Tracking Systems or reporting systems
- Develop a deep expertise of Oracle’s Data Cloud product and service offerings
- Scope and implement integrations with a client’s offline database or CRM system to make that data accessible online
- Serve as a primary technical liaison and consultant for our partner’s product managers and engineers
- Work closely with Oracle’s Product and Engineering teams to spec new products and features, create documentation, and prioritize the product roadmap
- Work with Technical Customer Support, Engineering and any cross functional teams to manage resolution of product issues identified by customers or Operations staff
- Serve as the customer’s “go-to” technical resource for definitive answers to challenging internal issues
Education
Franciscan University of Steubenville
2002 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Proven experience and deep knowledge of the networking technologies and vendors such as Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto Networks
- Strong presentation skills and experience interacting with global organization. Demonstrated experience in matrix organizations
- Excellent triage and advanced troubleshooting skills, teaching peers those same skills to improve their success
- Excellent organisational skills including prioritizing, scheduling, time management, and meeting deadlines
- Strong organizational, problem-solving, and analytical skills with excellent follow-through regarding project tasks and open issues
- Strong creative and analytical problem-solving skills and a strong sense of ownership; a self-starter
- BS in Computer Science or equivalent experience. Strong demonstrable development experience/expertise in one or more of the following technologies is desirable
How to write Senior Technical Account Manager Resume
Senior Technical Account Manager role is responsible for english, customer, presentation, software, travel, design, java, database, communications, analytical.
To write great resume for senior technical account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Technical Account Manager Resume
The section contact information is important in your senior technical account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Technical Account Manager Resume
The section work experience is an essential part of your senior technical account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior technical account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior technical account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Technical Account Manager resume experience can include:
- Effectively manage and grow existing enterprise customer and partner relationships by delivering excellent support
- Effectively communicate at differing technical levels with customers and internal employees
- Demonstrated experience in a payer or provider Health Care environment with architectural and implementation responsibilities
- Exceptional verbal and written communication skills both in Spanish and English
- Fostering strong relationships with 3Ps, including assessing requirements and underlying feature requests to recommend technical and business approaches
- Experience managing IT projects of small to medium size, leveraging different project methodologies
Education on a Senior Technical Account Manager Resume
Make sure to make education a priority on your senior technical account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior technical account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Technical Account Manager Resume
When listing skills on your senior technical account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior technical account manager skills:
- Demonstrate strong leadership capabilities and interpersonal skills to manage clients and grow career
- Excellent prioritization skillsets and ability to identify projects with the most return on time invested
- Strong Client Facing Communication Skills
- Strong organization skills including resolution management and follow up with clients
- Strong ability to manage projects effectively using project management principles
- Excellent Consultancy and Communication Skills for interaction with support team, sales team, customers
List of Typical Experience For a Senior Technical Account Manager Resume
1
Experience For Kindle UK Senior Technical Account Manager Resume
- Experience in a start-up environment and experience building teams
- Proven experience with storage configuration, deployment, and administration
- Problem solving based on data gathering, root cause analysis, troubleshooting, understanding of conflicting priorities and perspectives, and creativity
- Experience certifying handsets within the wireless operators required (QXDM logging)
- Strong knowledge of layer 2/3 networking
- S. in Engineering or equivalent experience
- Experience in a product management, tech/engineering and technology strategy role
2
Experience For GCS Senior Technical Account Manager Resume
- Experience in building scalable systems based on web services and large databases
- Knowledge of and experience with programming languages such as C#, JavaScript, HTML, C/C++
- Experience working with partners, systems integrators and third-party developers
- Experience with support, development, engineering, or quality assurance
- Experience as a support or development engineer for a Platform-as-a-Service provider or hosting service
- Design/implementation/consulting experience of large-scale storage solutions
- Experience in a support, development, engineering, or quality assurance organization
- Be a representative of client support to other departments in Visa, building a strong brand and teamwork presence in the business
3
Experience For Director / Senior Technical Account Manager Resume
- Collaborates with Engineering and QA teams in Forcepoint to validate Deployment architectures and Sizing parameters
- Contributes to the knowledge based on deployment lessons learned and unique issues experienced for any of their accounts
- Experience with cloud technologies like Red Hat OpenStack Platform, Ansible by Red Hat, and OpenShift by Red Hat
- Experience with cloud or OpenShift by Red Hat system administration
- Experience in storage technologies like Ceph or Gluster
- Demonstrate superior in depth knowledge of inContact products and associated technologies, especially those employed by assigned accounts E
- Lead the way in team goal achievement and set personal goals that increase effectiveness and success of yourself and the team
4
Experience For Arts Senior Technical Account Manager Resume
- Experience with OpenShift by Red Hat and Red Hat JBoss Fuse
- Current or prior participation within the open source community
- Linux system administration experience
- In-depth technical experience such as customer support, software development, or web development
- Experience in 24x7 operational services or support environment
5
Experience For Senior Technical Account Manager, Sydney Resume
- Has some commercial experience
- Demonstrable technical and operational experience in digital video, consumer electronics, or a related field
- Representing the customer’s technical needs to product groups, and representing the corporation’s technical positioning to the customer
- Understanding of modern IT production datacenter and Internet (ISP/ASP/CSP) hosting operations
- Vetting 3P technology platforms and capabilities as a qualification for successful engagements. Matching 3P technical needs to Amazon Video solutions
6
Experience For Senior Technical Account Manager Resume
- Driving and refining the 3P technical engagement process around integration and distribution
- Creating and managing tactical level plans
- Developing Opportunity Plans for multiple technology domains
- Coordinating technical activities, benchmarks, evaluations and sales campaigns
- Representing the technical needs of the customer to Mentor Graphics product groups
- Managing the technical interface and communication with the customer
7
Experience For Kindle UK Senior Technical Account Manager Resume
- Understanding of SoC design flows
- Following up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AM
- Owns, drives and tracks Hot Customer escalations, including partnering with the CritSit, Sustaining Engineering, Product Management teams
- Proactively monitor support incidents within the region to prevent escalations by working with the system engineers and identifying early warning indicators
- Drive revenues by managing the pre-sales technical process and evangelizing Akamai's technology to customers, and to drive new product and service offerings
- Develop and execute standard operating procedures to resolve complex publisher inquiries, and manage ongoing communication and support to publishers
8
Experience For GCS Senior Technical Account Manager Resume
- Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat’s knowledge management system
- Opportunity & Growth Management: Identify opportunities for renewing and expanded Premier or Consulting services
- Manage and grow existing customer relationships by delivering active, relationship-based support
- Support clients by providing program guidance, expertise and performing research / analysis on production issues
- Occasional travel (up to 25%) required, visiting customer sites and attending company meetings
9
Experience For Director / Senior Technical Account Manager Resume
- Recognize and adapt to changing business needs including market forces and competitive landscape
- Knowledge of scripting languages and/or programming in order to consume APIs
- Hands-on systems administration / networking / troubleshooting
- Self-starter, excited about learning and developing knowledge bases
- Love the challenge of bringing clarity and vision where there is uncertainty too – acting as a catalyst for change both with your team and your clients
- Willingness to travel (including internationally) and adapt to work on different time zones as part of a global team, working with global partners
- Responsible for all customer RFO investigations and reporting
10
Experience For Arts Senior Technical Account Manager Resume
- Diligently does the on-boarding of new Mission Critical Support accounts as defined in the Mission Critical Support playbook
- Actively contributes and leverages from the ongoing Mission Critical Support ‘Standards and Best Practices call’
- Works on staying current on both the technology and product fronts
- Expert knowledge of call processing flows in VoLTE, RCS, WCDMA and/or GSM networks
- Advocate internally for progress on the customer's key issues by working with development, internal teams, and product management
- Perform technical reviews and provide knowledge sharing to actively identify and prevent issues
List of Typical Skills For a Senior Technical Account Manager Resume
1
Skills For Kindle UK Senior Technical Account Manager Resume
- Provide high-value technical and process training to others based on skills and expertise, which training improves others' effectiveness and efficiency
- Excellent English and German language skills (verbal and written)
- Strong oral and written communication skills in both Mandarin and English
- Detail-oriented and diligent worker, with strong anlytical skills
- Demonstrated organization and program management skills
- Excellent written and oral communication skills and the ability to work autonomously within all levels of management
- Professional Java (JEE) coding skills honed through extensive commercial experience
2
Skills For GCS Senior Technical Account Manager Resume
- Skills in or experience with cloud technologies like Red Hat OpenStack Platform, Ansible by Red Hat, and Red Hat CloudForms
- Excellent written and verbal communication skills in English; ability to explain complex information to customers
- Excellent written and verbal communication skills; ability to communicate complex information to customers clearly and concisely
- Excellent verbal and written communication skills, with the ability to communicate complex information to customers clearly and concisely
- Leading at the forefront of new capabilities or technologies while effectively disseminating that knowledge into both the customer as well as internal teams
- Outstanding verbal and written communication skills; ability to explain complex information to customers clearly and concisely
- Experience designing, architecting, operating and developing large-scale services with a strong understanding of scaling and performance
- Strong experience with programming or scripting basics (e.g., Shell, VBA Scripts, Perl, Python)
- Strong understanding of technical concepts, programming experience (Java, C/C++, Perl, etc.), and markup languages (HTML, XML
3
Skills For Director / Senior Technical Account Manager Resume
- Work independently and proactively, practicing good judgment in managing technical project priorities and workflows
- Strong understanding of technical concepts, programming experience (Java, C/C++, Perl, etc.), and markup languages (HTML, XML)
- Experience working in a communications service provider, network equipment provider, or other experience in the Telco industry (especially knowledge of NFV)
- Experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry
- Experience working with proxy servers and internet technologies. Excellent knowledge of the HTTP Request / Response cycle
- Demonstrated ability and experience in customer-facing positions as a customer advocate and have successfully managed critical customer engagements
- Customer facing experience / strong customer focus
- Strong client facing experience required
- Experience with Linux or Unix operating systems (installation, configuration, upgrade, and maintenance experience)
4
Skills For Arts Senior Technical Account Manager Resume
- Prior experience in a technical leadership or mentorship role
- Impeccable oral, listening, and written communication skills
- Experience in an Enterprise support environment with a strong understanding of corporate account support needs and the support industry
- Well demonstrated Technical Support or Account Management experience
- Able to skillfully prioritize and manage concurrent projects and issues
- Superior written and spoken English communications and persuasion skills, with a high attention to detail
- To build highly effective business relationships and leverage extensive experience and knowledge towards common goals and objectives
5
Skills For Senior Technical Account Manager, Sydney Resume
- To effectively position complex technologies, solutions and methodologies
- Fluent communication skills in English, other European languages such as Russian would be ideal
- Influence and effectively communicate with technical and non-technical partners and vendors (both working level and executive communications)
- Develops and mentors other TAMs to help improve their technical knowledge, project management, and customer management skills
- Fluent language skills in German
- Working experience with a cloud, clustering, and storage technologies
- Driving customer experience and engagement technical improvements on 3P platforms
- Solid understanding of System Design techniques and flows including UML, SystemC and other high-level design modeling techniques
- Experience in creating, negotiating and finalizing sales outcomes
6
Skills For Senior Technical Account Manager Resume
- Experience with video playback, encoding, DRM, and packaging (SD/HD, UHD and HDR)
- Good understanding of database internals, query processing and query optimization
- Good understanding of data modeling and architecture
- Experience managing clustering application design and public/private/hybrid cloud services
- Solid understanding of the design, analysis, and manufacturing of CCA/PCB designs
- Experience working with consulting/managed services firms
- Electronic Design Engineering and/or Applications Engineering experience
7
Skills For Kindle UK Senior Technical Account Manager Resume
- Fundamental understanding of the Red Hat OpenStack Platform, container architecture, and administration experience across all working components
- Experience with training and presentation delivery
- Experience in training or presentation delivery
- Relevant experience managing relationships, cross-functional teams, programs, and products
- Field Experience implementing Wonderware related software (specifically InTouch, System Platform, MES, Historian)
- Experience in managing external customers and vendors, preferably with 3P applications in the digital video or comparable space
8
Skills For GCS Senior Technical Account Manager Resume
- Design/implementation/operations/consulting experience with distributed applications
- Experience with AWS service offering
- Experience with large Enterprise products like SalesForce or solutions like Microsoft product suites in an enterprise setting
- Experience with AL/ML technologies including tensorflow, MxNet, caffe2, torch, chainer, PyTorch, Gluon, etc
- Experience with cyber security including DDOS, malware, phish, data encryption and decryption, and disaster recovery (DR)
- Experience with delivering technical concepts to a C-level audience
9
Skills For Director / Senior Technical Account Manager Resume
- Experience and knowledge of the technical, organizational and cultural challenges deploying API driven integrations
- Relevant product management/relationship management work experience in the online advertising industry
- MSEE/BSEE with 6+ years’ electronic design or applications engineering experience
- Strong personal drive for ensuring customer success with a proactive focus
- Strong background in a dynamic, problem solving, customer service environment
10
Skills For Arts Senior Technical Account Manager Resume
- Experience working with executive level stakeholders
- B.S. in Computer Science or Electrical Engineering, or equivalent work experience
- Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
- Consistently improve the Kindle customer experience by delivering superior publisher support
- Demonstrate knowledge of your customers’ environments to support engineers and service teams in better serving your customers
- Experience with training and presentation delivery is an advantage
- Professional Java and JEE coding experience in a commercial environment
List of Typical Responsibilities For a Senior Technical Account Manager Resume
1
Responsibilities For Kindle UK Senior Technical Account Manager Resume
- Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results
- Strong skills in Excel for data analysis
- Evidence of sourcing, supporting or implementing complex 3P agreements
- Ensure timely resolution of customer issues by referring issues to product specialists or more experienced team members
- Maintain commitment to providing the best experience possible for Red Hat’s customers
- Practical experience with a variety of hardware vendors
- Serve as a technical lead to less-experienced TAMs
- Practical experience with the Java application platform and application server technologies like Red Hat JBoss Middleware, IBM WebSphere, and Oracle WebLogic
2
Responsibilities For GCS Senior Technical Account Manager Resume
- Direct experience with a variety of hardware vendors
- Experience in software-defined storage technologies like Red Hat Ceph Storage or Red Hat Gluster Storage or another enterprise storage platform
- Identify and prioritize short term and long term goals
- Possess natural curiosity and proven leadership with the ability to work and influence at all levels of management
- Five years of technical account management experience or the equivalent
3
Responsibilities For Director / Senior Technical Account Manager Resume
- Identify and prioritize short term and long-term goals
- Experience with GIS, CIS and other utility systems are highly desirable
- Possess a valid driver’s license and a US passport
- Managing long-term strategic interests as well as the tactical and day-to-day
- Coordinating closely with product, software development and technical program management teams to ensure continuity of the technical needs of 3Ps
4
Responsibilities For Arts Senior Technical Account Manager Resume
- Driving process improvements in 3P qualification and integration
- Understanding of enterprise applications like SAP, Veritas, or SAS
- Primary interface between HTC and wireless operator’s handset engineering, device certification, sales engineering and product marketing teams
- Adhere to standard working practices meeting Genesys TAM working guidelines
- Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
- Work with management to manage politically sensitive issues impacting either the Customers' business or impacting Microsoft's relationship with the customer
5
Responsibilities For Senior Technical Account Manager, Sydney Resume
- Work and support other Genesys teams, including Global TAMs, in assisting Genesys and customer needs, as appropriate
- Successfully migrate top clients from old software by providing client specific gap analysis, detailed communication, and thorough training sessions
- Produce yearly customer and departmental reporting for tracking customer or service issues
- Superb proficiency with troubleshooting and resolving complex issues
- Assists the Account Executive in developing and moving sales leads and opportunities forward
- Make recommendations on how new and existing features fit within customers’ environments, supplying best practices and guidance
- Oversee and lead customer onboarding, strategic planning, consultative services, and product demonstrations on new features and services
- Make recommendations and implement value-add strategies to maximize customer satisfaction and meet changing business needs
- Provide in-person and web-based custom trainings regarding product functionality across multiple software applications
6
Responsibilities For Senior Technical Account Manager Resume
- Ensure prompt and comprehensive resolution of client inquiries as well as create and maintain updated support documentation – meeting required deadlines
- Build and enhance positive working relationships with key clients and internal stakeholders
- Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, and system enhancement support
- Proactively notify clients regarding any widespread or business critical problems with the application, as well as scheduled periodic maintenance outages
- Coach all new staff and recognize training opportunities for all staff
- Provide leadership and communication; responsible for escalating to department management when issues arise that might jeopardize problem resolution
7
Responsibilities For Kindle UK Senior Technical Account Manager Resume
- Advanced comfort level with public speaking
- Work with relevant stakeholders on projects focused in supporting the business to grow revenue/subscription
- Deliver up-to-date information on our capabilities including roadmap and strategic direction
- Works with SAS Professional Services to coordinate pre-sales efforts with paid consulting opportunity
- Collaborate with Sales, Marketing and other internal teams to ensure that customers get appropriate updates, upgrades and event-oriented solutions
- Persuasively representing Prime Video technical capabilities and requests to 3Ps
- Advanced understanding of Linux and basic platform related software like Red Hat Cluster Suite and Red Hat Satellite
- Manage multiple issues and projects while maintaining attention to detail
8
Responsibilities For GCS Senior Technical Account Manager Resume
- Deliver high-quality support that strengthens existing enterprise customer and partner relationships
- Advanced understanding of basic platform-related software
- Service Delivery Planning: Align services around people, process and technology
- Service Intro and Review: Ensure clear customer understanding of services available, and value delivered
- Technical consulting and operations with large-scale engagements
- Support Telco customers implementing automated and containerized cloud application platform solutions
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Technology Teams
9
Responsibilities For Director / Senior Technical Account Manager Resume
- Client-facing travel (international and domestic), ~15-20%
- Interact with prospective partners to understand their use cases, provide technical expertise to engagement planning, and give tailored technical demos
- Able to provide technical training
- BE, MS in Computer Science/Computer Engineering/Math
- Technical expertise for a broad range of products spanning all aspects of SoC design
- Proficient in Map-Reduce, Spark, Zookeeper, HBASE, HDFS, Pig, Hive and other frameworks running on top on Hadoop
- Be proficient in at least 2 of the following languages: Java, Scala, Python, Perl, Ruby, C, C#
- Credit Card Payments & Processing
10
Responsibilities For Arts Senior Technical Account Manager Resume
- Worked with e-commerce platforms, online shopping carts and/ or payment service providers (gateways / acquirers)
- Read/write C/C++ and Java or other scripting computer language
- Leverage knowledge of your customers’ environments to assist Adobe service teams in better serving your customers
- Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities
- Delivery Partners: organizations who leverage the Gigamon platform for incident response, threat hunting, managed services, or other strategic services
- Familiarity of basic scripting languages such as Python
- Willingness to support operational requests during off-hours as required in escalation scenarios
- Can work collaboratively across Microsoft to makes things happen, embrace responsibility and thrive on taking the initiative
- The ability to develop and deliver compelling presentations & lead and manage high impact workshops
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