Technical Account Manager Resume Sample
Tabitha Funk
79556 Klein Isle,
Phoenix,
AZ
+1 (555) 857 2924
Work Experience
Technical Account Manager
08/2017
-
PRESENT
Phoenix, AZ
- Demonstrate an intimate understanding of customer’s support experiences
- Use that understanding to proactively provide evidence based recommendations on ‘best practices’, staff education requirements, architectural improvements, professional service assistance and future strategies
- Act as the Customer’s Single Point of Contact for All Management Issues
- Owns Overall Customer Satisfaction with their MCS Experience
- MCS Contract Maintenance (Support Admin List)
- MCS Site Profile, Support Plan, Customer Guide, QBRs and Support Review Meetings
- Liaison with GSS Service Delivery on behalf of customer to manage the timely SR acceptance, troubleshooting and resolution
- Either practice management or post sales account management
Technical Account Manager
09/2014
-
03/2017
San Francisco, CA
- Respond to customer inquiries to determine appropriate resolution path or service improvement strategies
- Maintain product, platform, and industry knowledge necessary to offer broad support to customers increasing the ability to recognize new business opportunities
- Facilitate strategic account discussions in conjunction with Sales and Professional Services, to ensure a positive customer experience
- Develop and foster relationships with named client personnel for assigned accounts
- Work with other Medidata departments to meet service goals and achieve service level agreements (SLAs)
- Work with technical support team to ensure full understanding of client requirements and needs per market segment
- Work with customers and/or partners to receive accurate information used to analyze and diagnose product and service issues
- Perform regular analysis of support issues to help determine and improve a customer’s satisfaction status
- Responsible for performing negative survey follow ups for assigned customers through outbound phone call
Education
North American University
2009 - 2013
Bachelor's Degree in Computer Science
Professional Skills
- Scripting skills with Java/Groovy,/JavaScript and excellent analytical and procedural thinking skills
- Strong Project Management Skills, leadership and mentoring skills
- Proven experConsistently demonstrates strong organizational, communication, project management, change management, and problem-solving skills
- Excellent written and oral skills (Chinese and English); good negotiations skills
- Proven track record of strong client management; excellent client interface & customer service skills
- Account management skills, Technical skill for enterprise server & Storage, Good presentation skills
- Strong Excel skills and experience in designing and maintaining metrics models and reports based on collected data
How to write Technical Account Manager Resume
Technical Account Manager role is responsible for customer, technical, analytical, interpersonal, presentation, business, leadership, english, organizational, solutions.
To write great resume for technical account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Account Manager Resume
The section contact information is important in your technical account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Account Manager Resume
The section work experience is an essential part of your technical account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Account Manager resume experience can include:
- Strong customer service orientation and experience with proven analytical and problem-solving skills
- Strong verbal and written communication skills as well as organizational and time management skills
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching Strong troubleshooting and problem solving skills
- Excellent written and verbal communication skills as well as experience preparing for and presenting to key customer contacts at various levels
- Strong understanding of strategic sales process Strong organizational skills with an ability to manage competing client demands
- Solid presentation skills, and experience organising and managing high-profile customer calls and meetings
Education on a Technical Account Manager Resume
Make sure to make education a priority on your technical account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Account Manager Resume
When listing skills on your technical account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical account manager skills:
- Highly developed organizational skills, with ability to effectively prioritize, plan, and execute effectively, even under heavy workloads
- Strong personal organization skills, as well as prioritization and time management skills
- Good communication and influencing skills include listening skills
- Good customer skills and conflict handling skills
- Good interpersonal skills and skills working in a matrix org
- Demonstrated Customer Relationship Management Skills with the ability to communicate effectively to customers, IT and business staff
List of Typical Experience For a Technical Account Manager Resume
1
Experience For Technical Account Manager Resume
- Demonstrated analytical skillset with strong Microsoft Excel skills. Able to report on campaign performance and manipulate large data sets
- Strong presentation, inter-personal, verbal and written communication skills to effectively interact with teams across time-zones and cultures
- Strong communication skills, presentation and interpersonal skills
- Strong interpersonal skills and the ability to work with others effectively
- Strong communication skills with the ability to communicate effectively across multiple cultures
- Strong analytical problem-solving skills, creativity and sense of ownership and a self-starter with a strong track record of delivering results.
- Develops and mentors other TAMs to help improve their technical knowledge, project management skills, customer management skills, etc
- Demonstrate strong presentation, and communication, skills to present the capabilities of Intel’s product portfolio
2
Experience For Technical Account Manager Resume
- Advanced Excel and database management skills and the web coding skills
- Strong organization skills including resolution management and follow u
- Excellent communication skills and the ability to succeed through cross functional teams
- Excellent interpersonal, written, and oral communication skills and an ability to multitask
- Demonstrate teamwork, work effectively in informal, and formal, teams, and with individuals from diverse communities and cultures
- Excellent written and verbal communication skills in English and Korean; ability to explain complex information to customers
- Excellent organizational skills with an ability to juggle multiple customer requests
3
Experience For Technical Account Manager Resume
- Excellent verbal and written communication skills, with the ability to maintain poise in difficult situations
- Strong programming skills to optimize operations and innovate for new opportunities
- Outstanding written and verbal communication skills with the ability to explain complex information to customers both clearly and concisely
- Outstanding customer management skills
- Outstanding written and verbal communication skills in Mandarin and English
4
Experience For Technical Account Manager Resume
- World class problem-solving, critical thinking, communication, project management and relationship-building skills
- Prior experience working with and supporting software applications used by external customers
- Demonstrated experience in applying simulation (FEA/CFD/Electromagnetics) techniques in engineering design process at various stages of product development
- Results-oriented professional with strong work ethic with demonstrated success working independently, working on many activities concurrently
- Demonstrated experience in applying simulation (FEA/CFD) techniques in engineering design process at various stages of product development
5
Experience For Technical Account Manager Resume
- Effectively keeps others adequately informed by presenting information to top management, using the appropriate communication methods
- Proficient typing and keyboarding skills
- Support customer business objectives by effectively bringing to bear TAM program deliverables
- Demonstrated ability and experience in customer-facing engagements
- Problem solving skills and passion for innovation
- Good motivator and strong communicator - presenting ideas, solutions and information accurately and professionally
- Hands-on experience that demonstrate expert knowledge of
- Work effectively and professionally with customers in person as well as over the phone
6
Experience For Technical Account Manager Resume
- Strong English communication skill for verbal communication with internal people
- Use excellent judgment in when and how to communicate with customer for maximum effectiveness and customer satisfaction
- Prior DMP experience needed
- Proven experience managing a roster of customers
- Demonstrate good working knowledge of metrics, KPIs and SLAs and put them to practice in delivering results
- Sales/Business Development skills to directly interface with customers
7
Experience For Technical Account Manager Resume
- Business insight and analytical skills with the ability to inspire change
- Extensive interpersonal & planning skills and cross-group coordination at all levels
- Providing an excellent customer experience for assigned accounts by anticipating, identifying and resolving issues
- Work independently and proactively, practicing good judgment in managing technical project priorities and workflows as this job is remote based
- Database skills desirable including SQL, data modeling & databases (MS SQL Server, MySQL, Oracle)
8
Experience For Technical Account Manager Resume
- Basic requirement gathering skills
- Financial and analytical skills, with understanding of a P&L and the financial implications of customers situations and concerns
- Experience with Online Advertising, Professional Services/SI or Mobile SI Firm experience
- Experience in an Enterprise support environment (with a strong understanding of corporate account support needs and the support industry)
- NetApp technical skills and depth in Windows, Unix, and networking
- Hardware Applications Engineering or Hardware Design experience or related work experience
9
Experience For Technical Account Manager Resume
- Good experience within Commercial IT & analytics or a Technical Consulting company
- Strong knowledge of business operations, practices, trends and information affecting customers to drive effective solutions
- Experience in an Enterprise support environment with a strong understanding of corporate account support needs
- Strong experience working with clients face to face
- Hardware Applications Engineering or Hardware Design experience or related work experience
10
Experience For Technical Account Manager Resume
- Recognised Automation or engineering qualifications, or able to demonstrate through experience
- Advanced presentation skills using any medium
- Possess the ability to work in a fast-paced environment with solid experience in change management
- Conceptual sales skills (desire / ability to sell a concept)
- Prior Experience with a Mobile Device OEM or Network Operator or Carrier
- Related experience in an insurance agency or brokerage environment and demonstrated knowledge of Commercial Lines coverage
List of Typical Skills For a Technical Account Manager Resume
1
Skills For Technical Account Manager Resume
- Strong communication skills, negotiation skills and service ethic
- Excellent communication skills by effectively express ideas and thoughts verbally and in written form
- Solid database programming skills and experience with Microsoft SQL Server 2008-2012 or Sybase 15.x platforms
- Demonstrated experience effectively influencing others
- Consistently demonstrates strong organizational, communication, project management, change management, negotiation, and problem-solving skills
- Strong troubleshooting skills and the ability to formulate effective solutions to complex technical problems
2
Skills For Technical Account Manager Resume
- Excellent presentation, written, and oral communication skills, with experience delivering executive‐level presentations
- Demonstrated organization and planning skills with ability to work under deadlines and prioritize several complex projects simultaneously
- Demonstrates strong leadership capabilities and interpersonal skills
- Strong organizational, problem-solving, and analytical skills with excellent follow-through regarding project tasks and open issue
- Consistently demonstrates strong organizational, communication, project management, change management, and problem-solving skills
3
Skills For Technical Account Manager Resume
- Strong customer focus with excellent analytical problem-solving skills along with the ability to manage and resolve solutions to complex technical issues
- Proven ability to gain cooperation of cross functional teams and provide strong leadership skills
- Solid time, project and priority management skills
- Experience which demonstrates a strong level of expertise in technical specifications required to sell NetApp SolidFire products and services is required
- Working knowledge of project management and strong time management skills are required
- Good knowledge of Capital Markets and Trading/Clearing systems with prior experience in a technology company is desirable
- Strong verbal negotiating and influencing skills
- Strong problem solving and organization skills including resolution management and follow up
- Previous experience using creative and analytical problem-solving skills to deliver complex solutions
4
Skills For Technical Account Manager Resume
- Strong understanding of storage technologies with intermediate RAID and clustering skills
- Excellent customer facing skills including oral, written, and presentation communication
- Experience working with development technologies such as Java, .Net, XML, REST, OAuth, XML and SOAP. Experience with SQL. Experience working with APIs
- Strong relationship building skills and a problem solver
- Proven presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
- Excellent troubleshooting and problem management skills in a high pressure time sensitive environment
- Strong communication, presentation, and project leadership skills, including the ability to work with minimal direct supervision
- Strong analytical, technical, and problem solving skills, and high level of technical knowledge about the SPS Commerce platform
5
Skills For Technical Account Manager Resume
- Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client facing matters
- Disciplined and methodical in approach to solving problems with effective business acumen skills
- Strong, creative, analytical problem-solving skills
- Excellent communications and interpersonal skills, including ability to interact and communicate with Senior Management Levels
- Strong organizational skills with an ability to juggle multiple clients in a single working week
- Very good technical skills, preferable in the Web Application or Vulnerability Scanning area
- Effective communication, facilitation and influencing skills with ability to present ideas clearly and concisely
- Develop and maintain strong relationships with customers by applying superb customer service and technical skills
- Excellent communications and interpersonal skills, including ability to interact and communicate at Senior Management Levels
6
Skills For Technical Account Manager Resume
- Effective communication and customer management skills
- Professional Java coding skills, honed through extensive commercial experience
- Demonstrated high quality written, interpersonal and communication skills
- Good computer skills (MS-Office Package)
- Strong client relationship management, analytical and problem-solving skills required
- Demonstrated ability to effectively communicate and influence Executive management within Client and Polycom
- Strong interpersonal skills relating to account management and customer focus
- Excellent communication and customer interactions skills
- Strong business verbal and written communication skills
7
Skills For Technical Account Manager Resume
- Demonstrated competency in strategic thinking and leadership, with strong relationship management experience with colleagues and customers
- Consistently practices strong organizational, communication, project management, negotiation, and problem-solving skills
- Excellent negotiation skills; able to find consensus and then able to drive all parties to complete actions by agreed dates
- Excellent verbal and written communication skills. Includes handling IT terminology with diverse customer audiences
- Strong leadership capabilities, interpersonal, customer interaction and executive-level written and verbal communication skills
- Having a keen analytical mind with strong problem solving skills
- Excellent oral and written communication skills and willing to travel (50%)
- Demonstrated analytical, problem solving and communication skills especially for software usage and Agency PC system environment issues
8
Skills For Technical Account Manager Resume
- Excellent communication skills. Diplomatic. Positive. Trusted
- Facilitate meetings with strong presentation skills with both internal teams and external customers
- Prioritize, multi-task, and perform effectively under pressure when working with internal supporting teams, customer and vendors
- Project Management experience, along with strong problem solving, organizational, decision-making, written, oral and interpersonal skill sets
- Demonstrated experience in a technical customer support environment and experience working with a networking vendor
- Excellent listening, oral and written communication skills with ability to consult and guide stakeholders as needed
- Proven experience in an Enterprise support environment with a strong understanding of corporate and/or public sector customer support needs
- Proven experience in an Enterprise support environment with a strong understanding of corporate and public sector customer support needs
- Strong programming skills (Python, Javascript, or SQL)
9
Skills For Technical Account Manager Resume
- Strategic thinker with proven problem solving skills, with the ability to work within a team to meet support goals and objectives
- Strong writing and communication skills and grammatical proficiency; attention to detail
- Exceptional customer service and time management skills with the ability to multi-task and a track record for delivering excellent results in a timely fashion
- Excellent communication skills when working with a diverse customer audience
- Excellent presentation skills for IHS Markit internal audiences and customer audiences of varying sizes
- Excellent verbal and written communication skills - Willingness to travel to domestic and international customer sites
- Strong facilitation and communication skills, especially with C-level executives
- Skilled in Presenting – can effectively communicate in large or small group settings both in person and via online or remote communication vehicles
10
Skills For Technical Account Manager Resume
- Strong programming skills (eg. Python, Javascript, etc.) and internet knowledge
- Consistently demonstrates strong organizational, communication, project management, change management, and problem-solving skill
- Effective presentation skills and be able to communicate with executives
- Good analytical and problem-solving skills (proactive, reactive and creative)
- Good command of communication skills
- Strong client-facing and communication skills with an ability to communicate up to senior Exec level
- Proven communication skills with customers, core team, as well as with the rest of the company
List of Typical Responsibilities For a Technical Account Manager Resume
1
Responsibilities For Technical Account Manager Resume
- Demonstrated analytical skillset with strong Microsoft Excel skills
- Demonstrated ability to handle multiple projects simultaneously, effectively prioritize and manage to tight deadlines
- Strong technical skills, specifically in Datacenter platforms, operating systems, desktop deployment, system administration
- Demonstrate teamwork, cross functional selling, work effectively in informal and formal teams with individuals from diverse communities and cultures
- Self-motivated, team player with good inter personal and communication skills
- Possesses strong relationship management skills and can act as a single-point-of-contact for clients on all technical-related matters
2
Responsibilities For Technical Account Manager Resume
- Excellent, advanced written and verbal communication skills
- Outstanding verbal and written communication skills, with the ability to explain complex information to customers both clearly and concisely
- Outstanding written and verbal communication skills; ability to explain complex information to customers both clearly and concisely
- SQL query writing skills and basic knowledge (using JOIN in SQL queries to gather data from more than one table in a single query, what is a SQL view, etc)
- 3~5 working experience, 2 years of experience managing relationships, cross-functional teams, programs, or products
- Examples of great communication and relationship building skills
- Qualify customer requirements and effectively articulate internally to meet customer standards
- Prior operations or support experience
3
Responsibilities For Technical Account Manager Resume
- Has advanced troubleshooting skills with an expert knowledge of API, services and backend systems
- Prior experience with Linux, Unix, Citrix, MQ Series
- Perform skills assessments and audits of Account Performance/Relationship Managers and or Account Coordinators as required
- Defining and ensures appropriate resources to maintain effective Client Facing Technology requirement balanced against profitability
- Managing communication in good and challenging project phases
4
Responsibilities For Technical Account Manager Resume
- Serving as an escalation point for customers during implementation and on high priority support cases
- Ensuring Xerox Core Values are demonstrated constantly by all members of staff in all circumstances
- Working experience with 3rd party application developers
- Prioritizing customer requests in conjunction with the Product group
- Using strong sense of urgency and ownership, quickly diagnose issues and provide response and regular updates as required
- Working experience with Java middleware technologies like Red Hat JBoss EAP, Red Hat JBoss Fuse, IBM WebSphere, and Oracle WebLogic
5
Responsibilities For Technical Account Manager Resume
- Maintaining an excellent technical product knowledge on Gracenote’s video product portfolio
- Understanding of Seller business or experience with Selling on Amazon
- Working experience in global and multinational company
- Manufacturing or Automation Software Industry experience
- Problem solving based on data gathering, root cause analysis, troubleshooting, understanding of conflicting priorities and perspectives
- Partner with Engineering and QA to validate customers’ solution design including upgrade and migration planning
- Previous customer-facing experience as a technical lead, working with clients at varying levels within organizations
- Experienced in device certification processes (including all 3rd party testing)
6
Responsibilities For Technical Account Manager Resume
- Strong working knowledge of development methodologies and technologies in one or more than of the following
- Extensive experience working in complex enterprise environments in consulting/support roles
- Demonstrate ability to handle complex sales processes dealing with quality assurance, risk management, operations, purchasing, and C-level stakeholders
- Experience supporting the following technologies: - Client/server and/or Web Based technologies
- Collaborate with Engineering and QA teams in Forcepoint to validate deployment architectures and sizing parameters
7
Responsibilities For Technical Account Manager Resume
- Experience in managing/executing growth strategy programs
- Strong understanding of Windows Active Directory, virtual desktop, VM Ware architecture, server hardware, AIX, Linux and Windows server operating systems
- Experience in working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways / acquirers)
- Experience performing technical analysis & problem troubleshooting
- Professional work experience in a client facing professional services consultancy role
- Demonstrated ability in customer-facing positions, preferably as a professional consultant or IT architect/administrator role, Germany-based
8
Responsibilities For Technical Account Manager Resume
- Experience in customer-facing positions as a professional services consultant.
- B.S. in Engineering or equivalent experience, required
- Strong knowledge of L2 / L3 messaging and log analysis (QXDM)
- Experience in Rostering, Payroll or related application/s is desired
- Excellent understanding of Linux, the Linux kernel, and Linux file system
- Advanced Administration and Engineering level experience with the Commvault Data Management Solution
- Experience and understanding of data management & information life cycle management
9
Responsibilities For Technical Account Manager Resume
- Solid knowledge of TCP/IP networking fundamentals
- Support, education, consulting/implementation, or related experience
- Assist customers in prioritizing business needs as well as technical issues
- Experience managing an active portfolio of projects
- Collaborate with your global peers to help establish lessons learned and best practice advice resulting in an enhanced customer experience
- Previous experience in a senior technical support role, managing enterprise level accounts
- Excel reporting experience required (manipulate and create Pivot Tables, VLOOKUPs, etc.)
10
Responsibilities For Technical Account Manager Resume
- Experience in operational role, account servicing role, member relations
- Experience in a cloud computing, digital operations, systems support, or similar role
- Handle multiple tasks and competing priorities from a variety of internal and external stakeholders under high pressure
- Experience in the semiconductor industry, in a technical marketing or sales role (ex. technical account manager, account executive, FAE, etc.)
- Experience dealing with large customers and complex support issues
- Oversee assigned client base with customer service being the highest priority
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