Senior Technical Support Engineer Resume Sample
Gilda Wisozk
114 Wyman Ridges,
Houston,
TX
+1 (555) 578 4831
Work Experience
Senior Technical Support Engineer
05/2015
-
PRESENT
Chicago, IL
- Writing and presenting internalinformal courses on troubleshooting areas of product functionality
- Resolve customer’s issues via the telephone, email or Webex session
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
- Experience in providing Windows/Unix/Linux/Storage/Networking technical support to enterprise customers
- Good understanding across the following technologies
- Multiplatform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage
- Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, in order to improve customers’ productivity and satisfaction with ANSYS products
Senior.technical Support Engineer
11/2010
-
12/2014
Detroit, MI
- Collaborate with product development to improve ANSYS products and the customers’ experience using these products
- Specific structural mechanics skills and experience required
- Be intuitive and inventive by providing solutions and workarounds for
- Install and configure Infoblox products as well as third-party software for
- Knowledge of attack patterns and DNS specific attacks
- Experience with mitigation of security threats at firewall level
- Knowledge of DNS and DHCP protocols and configuration
- Experience with both Unix/Linux and Microsoft Windows operating systems
- Outstanding analytical and organizational ability
Ccp-senior Technical Support Engineer
08/2004
-
08/2010
San Francisco, CA
- Excellent verbal and written communication skills in English and Arabic
- Self-starter with ability to multi-task in a high-pressure, fast-paced, fast
- Capable of running status calls with the customers to keep them up to date with all relevant opened issues, and on-going projects
- Work experience of 8+ Years in Technical domain
- Work experience of 7+ Years in Technical domain
- Basic IT security experience using Microsoft’s WSUS for patch management and Symantec Endpoint Manager for antivirus
- Willingness to work in a 24/7 shift environment
- Deep understanding of the principals of Antenna, RF/MW circuit, Radar system, Communication system, RF/MW passive components, MMIC/LTCC etc
Education
Heidelberg University
1998 - 2003
Engineer's Degree in Computer Science
Professional Skills
- Demonstrated outstanding customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
- Demonstrated outstanding customer service experience or prior technical support experience
- Excellent organizational skills - ability to prioritize, manage, multi-task and execute projects cross-functionally
- Excellent analysis, debugging, problem solving and troubleshooting skills
- Experience in advanced networking or database experience (Experience in one of the following MS-SQL, Oracle, MySQL database support)
- Advanced Microsoft Office skills including programming experience in Intermediate to Advance MS Excel, PowerPoint and Outlook
- Excellent deductive reasoning and troubleshooting skills
How to write Senior Technical Support Engineer Resume
Senior Technical Support Engineer role is responsible for customer, troubleshooting, technical, english, interpersonal, analytical, software, programming, advanced, communications.
To write great resume for senior technical support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Technical Support Engineer Resume
The section contact information is important in your senior technical support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Technical Support Engineer Resume
The section work experience is an essential part of your senior technical support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior technical support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior technical support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Technical Support Engineer resume experience can include:
- Deep understanding of the principals of Motor/Generator, Power Supply, Transformer, Electromagnetic Components, High voltage components, Sensor, SMPS, Control System, Power Transfer, EMI/EMC, EV/HEV
- Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP & Inter-Networking in a Linux and or Windows environment
- Good English communication skills including listening, speaking, reading and writing
- Solid problem-solving and debugging skills
- Experience of problem solving and troubleshooting skills
- Strong analytical problem solving skills.
Education on a Senior Technical Support Engineer Resume
Make sure to make education a priority on your senior technical support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior technical support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Technical Support Engineer Resume
When listing skills on your senior technical support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior technical support engineer skills:
- Excellent written and verbal communication skills in Cantonese; good language skills in English
- Excellent communication skills (verbal and writing), ‘soft skills’ and problem solving capabilities
- Excellent interpersonal, communication and collaborative skills, both written and verbal, to work effectively with teams throughout organization
- Excellent customer service skills and prior help desk or customer-focused experience
- Experience with and strong scripting skills in such languages as Python and Shell
- Linux experience in the enterprise sector; excellent administration skills
List of Typical Experience For a Senior Technical Support Engineer Resume
1
Experience For Ccp-senior Technical Support Engineer Resume
- Excellent communication and interpersonal skills to effectively obtain support of personnel from other departments
- Excellent communication skills and a strong customer service orientation
- Quality customer service skills and prior help desk or customer-focused experience
- Communication – Strong cross-functional communication and excellent written skills
- Strong customer-facing skills and personable nature when dealing with customers
- Demonstrated scripting/coding skills, preferably Python, C, C++, or Javascript
2
Experience For Atac L Senior Technical Support Engineer Resume
- Strong networking knowledge and skills
- Strong troubleshooting/root cause isolation skills
- Strong verbal and written communication and collaboration skills across all levels
- Linux or UNIX in the enterprise sector; excellent administration skills
- Working production experience strongly desired, especially in super wide format inkjet
- Troubleshooting and debugging skills; passion for problem-solving and investigation
3
Experience For Controls Senior Technical Support Engineer Resume
- Function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues
- Superior verbal, writing and listening skills
- Has a good and knowledgeable working of all audio-visual equipment used within the industry’s professional arena and experience of related technologies
- Advanced troubleshooting skills and the ability to discover, analyze, document and solve problems
- Advanced troubleshooting , organization and analytical skills
- Desire for increasing your knowledge; ability to further grow and enhance your technical and interpersonal skills
4
Experience For Senior Technical Support Engineer IT Operations Management Resume
- Mentor colleagues on improving both technical and professional skills
- Willingness and desire to learn new skills whilst maintaining legacy knowledge set
- Advance troubleshooting skills on IP, Unix or Linux. Can independently use network analyzers and tools to troubleshoot difficult network problems
- Strong knowledge and experience with Security Information and Event Management (SIEM) and ability to quickly pick up other McAfee following products
- Communicate effectively with corporate customers via telephone, email, or other media sources to set expectations and maintain positive customer relations
5
Experience For Contracting Senior Technical Support Engineer Resume
- Effectively works with Services teams as well as cross-functional teams to resolve major customer issues
- Exceptional written and verbal communication skills, business acumen, customer focus and results oriented
- Call Center environment experience or equivalent Technical Support experience
- Working knowledge and experience with industry standard desktop publishing tools, procedures, and processes, including Adobe Creative Suite, and Quark Xpress
- Identifying product defects or limitations and prioritizing these with the Engineering team
- Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision
- Facilitating new product introduction and make sure the technical support team are fully trained prior to product release
- Working experience with the design, deployment and support of Nokia Core IMS/SDM Network Elements (CSCF/HSS/OneNDS/NT-HLR) per relevant 3GPP Specifications
6
Experience For Senior / Technical Support Engineer Resume
- Working experience with Telco customers and environment
- Highly Proficient in Microsoft and Linux Operating Systems to, comfortable working at CLI and having Administration experience
- Strong working knowledge of Routing & Switching
- Intermediate to advanced networking knowledge and solid understanding of networking technologies (TCP/IP, LAN, WAN, Wireless)
- Experience debugging JavaScript Code or working knowledge of object- oriented scripting languages
7
Experience For Fusion CRM Senior Technical Support Engineer Resume
- Experience with any of the following technologies: POP3, SMTP, LDAP or Unix/Linux operating systems, networking
- Experience programming, software consulting, and/or supporting complex software applications
- Experience in troubleshooting Linux or UNIX and providing technical support to customers
- Experience working in a service environment providing technical support
- Strong understanding of server administration and networking protocols (such as TCP/IP)
- Progressive experience diagnosing and resolving problems in complex software environment
- Experience using telecomm and networking tools such as Ethereal or SnifferPro
- Exceed customer expectations by providing outstanding customer experience
- Experience with programming/scripting languages, preferably Java and JavaScript
8
Experience For Senior Technical Support Engineer Ellipse Resume
- Acts as a team or project leader providing direction to team activities; facilitates information validation and team decision-making process
- Strong working knowledge of Wireless Networking
- Strong working knowledge in Operating System Software (Microsoft Windows Client and Server, Mac, Linux and UNIX)
- Progressive experience diagnosing and resolving problems in complex software environment
- Experience deploying and supporting complex application/solution environments
- Operate within the helpdesk software, updating tickets and generating knowledgebase articles
- Experience designing complex Analog, Digital, RF, and Mixed Technology, multi-layer designs with HDI technology and high speed routing
- Experience working well in a team environment while also being able to work productively while unsupervised
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
9
Experience For Senior Technical Support Engineer Drilling Services Resume
- Previous experience working with the ServiceNow platform(Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
- Experience troubleshooting and optimising web application performance
- Experience working in Java or similar backend programming language such as dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
- Experience with software-defined networking (SDN), network functions virtualization (NFV), and cloud networking
- Experience working in the telecommunications industry and understanding of relevant terminology and solutions
- Experience in the networking field and Cisco Certified Networking Professional (CCNP) certification or similar
- Job experience providing understanding of Healthcare/pharmacy terminology
- Job experience providing understanding of pharmacy work structure
- Experience on using or maintaining integrated library system
10
Experience For Senior Technical Support Engineer Lead Resume
- Fluent in using ANSYS, Nastran, Abaqus – one or more Mechanical software. Be able to use CATIA, SOLIDWORKS, etc main 3D CAD software
- Eight or more years of experience supporting business to business customers
- Experience supporting users in a Microsoft Windows 7+ environment
- Experience in providing Windows/Unix/Linux technical support to enterprise customers
- Recent experience in providing remote technical support for a North American company
- Solid knowledge in TCP/IP, networking protocols, switches and routers
- Experienced in troubleshooting Windows (MCSE/MCP)
- Experience with kernel (Linux) or registry (Windows) configuration and debugging
- Good understanding of Server Architecture
List of Typical Skills For a Senior Technical Support Engineer Resume
1
Skills For Ccp-senior Technical Support Engineer Resume
- Strong written, verbal, and documentation skills to effectively communicate with customers and peers
- Proven leader with strong project management skills required
- Experience with and strong skills in such automation platforms as Ansible, Jenkins, and Artifactory
- Experience with and strong skills in such platforms as New Relic and Spunk
- Using strong analytical and creative problem-solving skills to resolve highly complex software design issues
- Strong analytical and troubleshooting, problem determination and problem solving skills with attention to detail
- Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance
2
Skills For Atac L Senior Technical Support Engineer Resume
- Demonstrate passion for providing excellent customer support as well as a strong work ethic
- Strong verbal communication, project management and problem-solving skills
- +Solid technical, analytical and problem solving skills
- +Excellent English technical writing skills
- Self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution commercial sensitivity, and superb attention to detail
- Excellent analytical, troubleshooting, communications, and public relations skills necessary
- Excellent written and verbal communication and problem-solving skills are essential
- Strong relationship management skills, establishing empathy with customers through insight into their business drivers and expectations
3
Skills For Controls Senior Technical Support Engineer Resume
- Highly motivated individual with good analytical skills dedicated to completing tasks on schedule
- Excellent Linux and/or Unix system administration skills in data-center environments – Required
- Excellent presentation as well as written, verbal, and interpersonal skills with a positive customer-centric attitude
- Excellent problem determination and problem-solving skills
- Excellent time management and troubleshooting skills
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in highly dynamic or ambiguous situations
- Advanced network troubleshooting skills, deep understanding of all networking layers (ISO/OSI model + TCP/IP)
- Advanced network troubleshooting skills; deep understanding of all networking layers (ISO/OSI model and TCP/IP)
4
Skills For Senior Technical Support Engineer IT Operations Management Resume
- Prior experience with test fixtures or tooling involving lasers, optics, opto-mechanics, cameras and robotics
- Good logic analysis, problem solving skill, and self-studying ability
- Experience mentoring or training less experienced members of staff
- Experience with OS Linux Suse/ RedHat - command line Experience with w/TCP/IP Ethernet networking configuration/troubleshooting
- Communicates effectively with customers of various technical levels whilst maintaining proactive contact during the problem resolution process
5
Skills For Contracting Senior Technical Support Engineer Resume
- Good understanding of ITSM coupled with experience of working within ITIL environment
- A deep range of technical support skills for 3 major technology areas (including Linux profiency – Basic Linux completion)
- Proven experience of using a centralized IT Service Management platform like ServiceNow
- Demonstrated Programming Experience in HTML, Perl, PHP, Java, and/or Javascript
- Good experience in one (or more) scripting languages: JavaScript, Python, Unix Shell
- Good experience with relational databases (MySQL in particular) especially performance tuning
- Good experience using Linux/Unix OS
6
Skills For Senior / Technical Support Engineer Resume
- +Motivated to be a self-starter and individual performer effectively contributing to overall team productivity and collaboration
- Demonstrated ability to troubleshoot equipment utilizing strong analytical competency and tools
- Strong scripting experience (sh, bash, csh, perl, tcl)
- Development-level experience with Ruby and experience writing scripts for automation
- Development level experience with Ruby and experience writing scripts for automation
7
Skills For Fusion CRM Senior Technical Support Engineer Resume
- Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system
- Strong knowledge of and experience in supporting Linux/UNIX environment
- Extensive experience along and solid working knowledge of VMware ESX Server or VMware products
- Good experience in scripting languages (shell, bash and python)
- Exceptional organization, time management and technical writing skills
- Expert level analytical, problem-solving and documentation skills
- Demonstrate strong technical troubleshooting methodologies
- Effectively communicate status updates to various audiences, including customers, sales, management, and peers
- More detailed IP skills WAN, Firewall understanding
8
Skills For Senior Technical Support Engineer Ellipse Resume
- Prior experience with Linux use or administration
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Effectively communicates procedural and technical issues to internal and external customers/stakeholders
- Solid experience with current versions of Linux, OES and/or Windows
- Experience in the Technical Support field, Support Centre experience an advantage
- Eagerness to learn new technologies/skills
9
Skills For Senior Technical Support Engineer Drilling Services Resume
- Fluent written and verbal communication skills in both English/French
- Fluent language skills in Japanese and English
- Training, experience or certifications on Windows 2012
- Programming knowledge and experience (Java or .Net)
- Working experience of managing public & Private cloud infrastructure in the areas of networking, firewall, RBAC
- Understanding of SSL certificates and SSL keys and using certificate tools like OpenSSL to validate and troubleshoot SSL related issues
- Understanding of Storage Hardware Architecture (Partitioning / RAID) and experience with storage troubleshooting
- Experience using and supporting building and integrating complex instrumentation in a biotechnology environment
10
Skills For Senior Technical Support Engineer Lead Resume
- Good English on reading, writing, speaking & understanding
- UI/UX Front-end troubleshooting/debugging experience using developer tools and HTTP debuggers
- Experience with applying Geometric Dimensioning ad Tolerancing per ASME Y14.5-1994
- Identify when a MOP or RCA is completed and when/if it first needs to be reviewed by engineering, before sending to the account team prior to going to customer
- Demonstrated ability to administer and manage end-user environments including areas of monitoring, patching and updates
- Good understanding of networking concepts including TCP/IP, network interfaces, network security
- Five+ years experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
List of Typical Responsibilities For a Senior Technical Support Engineer Resume
1
Responsibilities For Ccp-senior Technical Support Engineer Resume
- Good customer service skills, with good written and verbal communications
- Proven effective oral and written skills
- Linux experience in the enterprise sector; excellent administration skills
- Outstanding problem solving skills with good technical knowledge of SAN systems and TCP/IP & Inter-Networking in a Linux and/or Windows environment
- Good social communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Energetic team player with excellent customer relationship skills
- Good communication skills and ability to listen to customer issues
2
Responsibilities For Atac L Senior Technical Support Engineer Resume
- Excellent research and analytical skills; ability to provide quick solution to new problems
- Excellent people, management, and organizational skills to interact with staff, colleagues, and cross-functional teams, as well as 3rd parties
- Programming skills in any of Java, JavaScript frameworks, Java EE concepts and constructs including Servlets and JSPs
- Experience with Linux or Unix operating systems; good understanding of installation, configuration, upgrade, and maintenance
- Prior experience in troubleshooting problems to the source code level in C, C++ and Java is required
- Demonstrable experience gained working on engine systems or equivalent field experience
3
Responsibilities For Controls Senior Technical Support Engineer Resume
- Prior customer technical support experience with enterprise level software applications
- Excellent and demonstrable experience in Linux (particularly Red Hat and SuSE)
- Prior experience as a top tier Technical Support Professional with a software/hardware consumer electronics company
- High level Mac hardware and OS skills required
- Being a significant contributor to our SaaS customer support, providing good knowledge of software, cloud and network voice services
- Programming/scripting, Active Directory, eDirectory, Application Server, and Database experience all helpful
- Linux system administration experience; knowledge of installation methods, networking, firewall, security, clustering, web servers, and databases using Linux
- Linux system administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases
- Five or more years’ experience designing, starting up, and/or troubleshooting industrial automation systems
4
Responsibilities For Senior Technical Support Engineer IT Operations Management Resume
- Experience working in a customer facing Technical Helpdesk role supporting up to 3rd line
- Three years’ experience designing, starting up, and/or troubleshooting industrial automation systems
- Good understanding of Networking concepts TCP/IP Protocols, NFS, Samba, Naming
- Proven record of putting the customer first, going the extra mile, and doing what is right
- Fundamental understanding of the Red Hat OpenStack Platform architecture and administration experience across all of its working components
- Fundamental understanding of the OpenStack, Container architecture and administration experience across all working components
- Good understanding in at least one of the following technologies
5
Responsibilities For Contracting Senior Technical Support Engineer Resume
- Solid understanding of High-Performance Microprocessors / SoCs, Ethernet Switching, and Storage Area Networks
- Well understanding of the concepts of web application architecture and experience with HTML/CSS/JavaScript programming
- Previous experience reviewing source code and providing small code examples
- Experience working with Linux or UNIX and providing technical support to customers
- Computer experience providing technical support & services including equipment and application support
- Ystems monitoring or system support engineering work experience
- With at least 2 years of technical support working experience in professional audio industry, preferrably with broadcasting field
6
Responsibilities For Senior / Technical Support Engineer Resume
- Experience with Linux operating systems, particularly with networking and system administration
- Experience analyzing and troubleshooting RESTful web API calls
- Experience working with customers in a fast-paced, hi tech, support related position or similar engineering role
- Experience working with and troubleshooting APIs / Web-hooks, POSTman, RunScope
- Validate and provide input to the architecture of cloud setup touching upon areas of network, security, monitoring
- Experience with scripting and programming (C, C++, Perl, Python, Bash)
- Experience in technical support, engineering, IT, project management or consulting
7
Responsibilities For Fusion CRM Senior Technical Support Engineer Resume
- Experience in understanding complex performance issues and working with DBA’s to suggest valuable ways to fix a problem
- Experience working on Unix Operating System with knowledge of its
- Prior exposure to: Configuring monitoring and discovery tools
- Experience troubleshooting IT infrastructure technologies such as servers, networking, and storage, software and hardware
- Experience supporting the following applications
8
Responsibilities For Senior Technical Support Engineer Ellipse Resume
- Experience supporting one of the following applications
- Administration, and troubleshooting experience with Linux and Windows operating systems
- Experience working with teams i.e.: Quality, R&D, Operations, Manufacturing, etc
- Relevant industry experience with software-defined networking (SDN), network function virtualization (NFV), and cloud networking
- Experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking
9
Responsibilities For Senior Technical Support Engineer Drilling Services Resume
- Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking
- Relevant industry experience with software-defined networking (SDN), network functions virtualization (NFV), and cloud networking
- Experience with log analysis, streaming data, streaming metrics
- Practical Experience with Debugging tools such as Wireshark, Fiddler, Netmon, TCPDump, etc
- Utilize information tools, training and experience to provide high level of customer satisfaction
- Programs and configures Ixia networking equipment, such as Taps, routers and switches to interoperate in complex customer network environments
- Knowledge and work experience troubleshooting L2/L3 Ethernet protocols - Required
- Previous experience supporting complex enterprise software applications in System Integration projects or Technology and Operation environments
- Strong in fundamentals of UNIX or Linux operating system
10
Responsibilities For Senior Technical Support Engineer Lead Resume
- Strong in Data Warehousing fundamentals and Knowledge of ETL and data management
- Linux operating system installation, configuration, upgrade, and maintenance experience
- Experience working with infrastructure providers like Google Compute Engine (GCE), Amazon Web Services (AWS) and Microsoft Hyper-V
- Experience of in-depth Log Analysis using command line tools
- Technical knowledge and actual working experience with the Linux storage and file system
- B.S. in Computer Science, Electrical Engineering, Math or other relevant IT computer based qualifications or equivalent work experience
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