Senior Teller Resume Sample
Karina Sipes
250 Korbin Parks,
Philadelphia,
PA
+1 (555) 754 4520
Work Experience
Senior Teller
08/2017
-
PRESENT
Los Angeles, CA
- Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Service Standards
- Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered
- Processes transactions for savings, checking, and loan accounts
- Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures
- Sells certified checks within assigned limits
- Balances transactions on a daily basis
- Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow
- Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices
Lake Forest Bank-north Chicago Location Senior Teller
12/2013
-
07/2017
New York, NY
- Demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills
- Months or less experience
- Balances currency, coin, and checks in cash drawers at ends of shift, and calculates daily transactions using appropriate systems
- Processes paying and receiving transactions accurately and efficiently in accordance with established Teller policy and procedures, which includes verifying signatures and other information for identification and fraud prevention on financial instruments presented for deposit or withdrawal
- Provides information on bank products and services to current and prospective customers and refers them when appropriate, to a branch team member such as a Personal Banker, Universal Banker, etc
- Maintains current knowledge of bank products and services
- Excellent knowledge of Teller Operations
- Actively promotes the bank's products and services by connecting customers through referrals to appropriate departments for specialized services
Education
Argosy University - Tampa Campus
2008 - 2013
School's Degree in Business
Professional Skills
- Prior teller experience. Excellent communications and client servicing skills required
- Teller experience. Excellent communication and client servicing skills as well as proven ability to work in a fast paced environment with accuracy
- Strong business development calling skills
- Good communication skills with the ability to effectively and courteously gain information from individuals/customers by asking appropriate questions
- Excellent sales and advisory skills
- Strong interpersonal and communication skills; ability and desire to establish rapport with customers
- Good reading, writing and mathematical skills
How to write Senior Teller Resume
Senior Teller role is responsible for training, research, listening, english, cash, retail, finance, credit, security, insurance.
To write great resume for senior teller job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Teller Resume
The section contact information is important in your senior teller resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Teller Resume
The section work experience is an essential part of your senior teller resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior teller responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior teller position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Teller resume experience can include:
- Previous experience with cross-selling, up-selling and/or product referrals
- Working experience in teller job
- Excellent balancing record
- Strong knowledge of lending guidelines and loan requirements
- Experience independently sourcing new businesses
- Prior banking, financial services or retail sales in a goal-oriented environment
Education on a Senior Teller Resume
Make sure to make education a priority on your senior teller resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior teller experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Teller Resume
When listing skills on your senior teller resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior teller skills:
- Possess good listening and communication skills
- Good sales skills both in person and via telephone
- Good math skills (addition, subtraction, multiplication, division)
- Good PC and 10 key skills
- Good customer service skills both in person and via telephone
- Coach, mentor and develop less experienced Customer Service Tellers and support branch leadership in maintaining a strong operational environment
List of Typical Experience For a Senior Teller Resume
1
Experience For Lake Forest Bank-north Chicago Location Senior Teller Resume
- Performs proactive outreach to customers and prospects during sales campaigns and promotions
- Serves as the primary sales role in the bank for Synovus Connect products
- Participates in daily kick-offs/huddles and weekly sales meetings. Champions products as assigned and shares specific product information and sales tips
- Appropriately utilizes the Sales Management system to capture and track referrals
- Meets or exceeds individual performance sales goals while supporting the goals of the branch. Participates in sales and training activities to reach closed referral goals
- Makes outbound calls to customers in order to discuss their financial needs and recommend products and solutions that would benefit them
- Knows and follows Branch Operations Standards, policies and procedures. Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates. Completes compliance and other assigned technical/operations training on time
- Understands the bank's security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening / closing related activities
- Supplies branches and corporate customers with coin and currency
2
Experience For Floating Senior Teller Resume
- Monitors and maintains established levels of cash in vault and determines what needs to be ordered and/or shipped. Supply and verify cash to and from customers, tellers, and other branches
- Verifies sums of coins and currency received from branches, customers and money from tellers
- Prepares, verifies and ships coin and currency to the Federal Reserve Bank
- Maintains daily log of shipments to/from the branches. Prepares monthly currency transactions report
- Achieving Goals: Focuses efforts on results that matter; builds enthusiasm for the organization's goals; demonstrates a passion for producing top quality work; handles high priority tasks with a sense of urgency
3
Experience For Senior Teller Resume
- Communicating: Communicates clearly and effectively in a concise and straightforward manner; adapts communication style to the audience and situation; openly shares information and keeps people updated; listens patiently and asks questions to clarify others' point of view
- Customer Focus: Demonstrates a passion for exceptional customer service; anticipates and responds to changing customer needs; leads others to deliver outstanding customer service; champions company standards associated with superior customer service
- Job Knowledge: Shares knowledge willingly with others; demonstrates insight into the industry, the market, and competitors; demonstrates a strong work ethic and high performance
- Adapting to Change: Remains flexible and open to new ways of working; keeps an upbeat attitude, even in challenging or stressful situations; can effectively cope with change; can shift gears comfortably; shows willingness to learn new methods, procedures, or techniques
- Understands the bank's security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening/ closing related activities
- Greets customer in courteous manner providing prompt and efficient service. Sensitive and responsive to the needs and priorities of both internal and external customers; identifies and takes appropriate action based on customer needs; establishes effective working relationships with customers and gains their respect and loyalty
- Balances cash/transactions daily. Processes deposits, withdrawals and transfers between accounts, check cashing, money orders, cashier’s checks, cash advances, ATM and Night Drop processing, and loan payments
- Maintains cash supply as directed. Fills currency and coin orders in specified amounts. Operates coin counting machine to count large volumes of coins. Documents transactions for incoming and outgoing cash
- Pre-placement Physical Exam is Required
4
Experience For Lake Forest Bank-north Chicago Location Senior Teller Resume
- BPA (C): Confidentiality Agreement and Non-Solicitation of Employee and Customer
- Prepares large currency transaction reports
- Communicates regularly with personal bankers, internal auditors and partners in various areas of the bank to process transactions, refer new business, request account or product information, and to investigate fraudulent transactions
- Receives deposits for credit to client accounts, cashes checks, processes savings deposits or withdrawals, receives loan or tax payments, and issues cashier checks, foreign drafts, and foreign currency
- Balances the cash transactions for the unit including the cash drawer, cash dispenser, cash vault, and coin machine
5
Experience For Floating Senior Teller Resume
- Conducts various office audits and performs research to resolve problem situations
- Communicates regularly with personal bankers, personal banking investigators, and partners in various areas of the bank to process transactions, refer new business, request account or product information, and to investigate fraudulent transactions
- Willing to travel within our outside of region to provide coverage as needed 12. Responds to client needs and identifies referral opportunities
- Responds to client needs and identifies referral opportunities
- . Prepares large currency transaction reports
6
Experience For Senior Teller Resume
- Cash checks for customers and non-customers
- Process and properly record the sale of monetary instruments (i.e. official bank checks)
- Process foreign currency purchases and sales
- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
- Process various types of loan payments and credit card cash advances
- Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up
- Receives deposits for credit to client accounts, cashes checks, processes savings deposits or withdrawals, receives loan or tax payments, and issues money orders, cashier checks
- Experience in financial and/or teller client servicing experience required
- Monitors, researches, and balances contra accounts. Investigates and collects charge backs on accounts
7
Experience For Lake Forest Bank-north Chicago Location Senior Teller Resume
- Responds to client needs and cross sells the bank’s products and services
- General teller functions include processing deposits, cashing checks, courier deposits, bank-by-mail, night drop, check orders, and other teller functions accurately
- Develop a strong knowledge of the various business applications critical to client and account servicing, including on-line tools
- Assist with balancing Cash Vault, Cash Dispenser on a daily basis
- Accurately complete CTRs and MIELs as required
- Strong client servicing, problem solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow
8
Experience For Floating Senior Teller Resume
- Assists in training new tellers and answering routine questions related to the teller line. Offers direction and guidance to the tellers. Assists in establishing and implementing consistent best practices for the teller line. Works closely with the Head Teller to offer suggestions and implement new processes and procedures as directed by management
- Teller experience
- Lift heavy boxes of coin
- Provides the highest level of client experience when welcoming clients to the bank, processing their transactions, and assisting them with additional service needs
- Performs a variety of teller transactions (i.e., processes deposits and loan payments, cashes checks, processes checking and savings account withdrawals, and balances within standards, etc.) while engaging clients to uncover additional financial needs and referring them to proper banking center/bank staff for further consultation
- Educates new and existing clients about bank services that provide additional convenience such as online banking, BillPay, E-Statements, and mobile and ATM deposit capabilities
9
Experience For Senior Teller Resume
- Achieves corporate standard for controllable losses and approves teller transactions within pre-established levels of authority. Adheres to all corporate policy and procedures
- Working knowledge of bank operations and/or retail sales operations
- Exercise sound judgment when applying holds and making check cashing decisions
- Excellent client service/communication skills both in person and via telephone; ability to gain information from individuals/customers by asking appropriate questions
- Assist other tellers with decision making within their authority limits
10
Experience For Lake Forest Bank-north Chicago Location Senior Teller Resume
- Work in a fast-paced environment & under pressure as needed
- Make sound decisions including on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions
- Identifies fraudulent transactions, forgeries, and counterfeit bills according to established procedures. Assists clients with non-standard inquiries regarding the status of their accounts
- Experience in cash handling or customer service
- Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments and Bank’s other related products and services
- Proficient with Microsoft Word, Microsoft Excel, PowerPoint and Internet
List of Typical Skills For a Senior Teller Resume
1
Skills For Lake Forest Bank-north Chicago Location Senior Teller Resume
- Extensive experience in assisting customers with inquiries and/or problem resolution
- Previous cash-handling and/or teller experience
- Strong banking transactions, bank products and services
- Teller/banking experience
- 6 to 12 months Customer service and/or cash handling experience in financial services, retail sales, or a similar goal-oriented environment. (Required)
- Teller experience
- Strong to cross-sell services
- Three or more years of experience as a senior level Teller
- Two or more years of previous teller experience
2
Skills For Floating Senior Teller Resume
- Teller experience
- Demonstrates ability to adhere to professional dress code
- Demonstrated ability to achieve individual and team goals
- Skill set to back up Teller Manager/Vault Teller
- Customer service experience. (Required)
- Teller experience required
- Creates an industry leading customer service experience by following the Synovus Customer Service Standards
- Uplifting and positive attitude
- Willing to travel within our outside of region to provide coverage as needed
3
Skills For Senior Teller Resume
- Banking or retail , including cash handling and customer service. (Required)
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank
- Support and service fellow colleagues within and outside of the banking office by adhering to the company’s vision and values
- Assists other tellers with the processing of complex transactions and resolving out-of-balance or problem transactions
- Answers customer telephone inquiries and provides information, committing to consistently exceeding customer expectations every time, everywhere
- Process and provide receipt(s) and/or cash as appropriate for transactions including, but not limited to, the following
- Provide exceptional customer service, accurately and efficiently processing customer service transactions
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws
- Basic knowledge of consumer lending and regulatory requirements
4
Skills For Lake Forest Bank-north Chicago Location Senior Teller Resume
- Balances the cash transactions for the unit including the cash drawer
- Identifies fraudulent transactions, forgeries, and counterfeit bills according to established procedures
- Assists clients with non-standard inquiries regarding the status of their accounts
- Communicates regularly with personal bankers, personal banking investigators,
- Assist with providing customers with access to safe deposit area
- Identify opportunities to enhance customer financial needs, goals and objectives
- Adhere to all Citizens Bank policies and procedures; ensure fair treatment of customers and regulatory obligations
- Present a professional appearance as the face of Citizens
5
Skills For Floating Senior Teller Resume
- Count and make accurate change transactions
- Teller exp or equivalent
- Sr Teller- float positions are required to travel to designated locations within the region
- Count cash and coin
- Commitment to build relationships through in-person customer interactions
- Work branch hours, which can include weekends and evenings
6
Skills For Senior Teller Resume
- Able to work well under pressure in stressful situations
- Learn the bank’s products and services to retain and enhance customer account relationships. Identify opportunities to resolve customer needs and refer the customer to Bank Colleagues who can help meet their needs. Share product and service promotions and new opportunities with our customers
- Accepts, approves, and processes transactions for clients within specified limits
- Approves transactions referred by the tellers within specified limits
- Receives deposits for credit to client accounts, cashes checks, processes savings deposits or withdrawals, receives loan or tax payments, and issues cashier checks, travelers cheques and gift cards
- Balances, inputs, and settles daily sales of travelers cheques. Prepares large currency transaction reports, balances ATM’s , cash dispensers and vaults
- Conducts teller audits and performs research to resolve problem situations
7
Skills For Lake Forest Bank-north Chicago Location Senior Teller Resume
- Sell new accounts by gathering information about customer needs and suggesting products to satisfy their needs. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that all new accounts are properly processed. Assist customers in servicing accounts
- In offices with Safe Deposit functions: monitor access to safe deposit boxes, open new safe deposit accounts, maintain lease agreements, and answer any questions to ensure an outstanding customer experience
- Personal computer skills and 10 key adding machine skills are needed to enter and record transactions
- Math skills are needed to balance the cash drawer
- Knowledge of teller operations, cash handling, usually acquired through previous employment
8
Skills For Floating Senior Teller Resume
- Communicate verbally and in writing in a professional manner
- Navigate within Word, Excel and Outlook
- No out of guideline losses of $500.00 or more in 12 months
- No disciplinary action in the past 12 months
- Cash outages within acceptable limits
- Adhere to performance and transaction guidelines
9
Skills For Senior Teller Resume
- Display knowledge of compliance and regulatory standards
- Back up branch operations
- Perform basic PB functions
- Extensive knowledge of Wire Pro
- Knowledge of all Bank’s products and services
10
Skills For Lake Forest Bank-north Chicago Location Senior Teller Resume
- Read, perform basic math functions, follow written instructions and learn new information
- Basic knowledge of personal computers and other business equipment
- Careful attention to detail and ability to manage time
- Stand on feet for a long period of time
- Proficient with Microsoft Office Excel, Word and PowerPoint
- Thorough knowledge of teller services and customer service/relations
- 37 hours per week
- Receives deposits for credit to client accounts, cashes checks, processes savings deposits or withdrawals, receives loan or tax payments, and issues cashier checks
List of Typical Responsibilities For a Senior Teller Resume
1
Responsibilities For Lake Forest Bank-north Chicago Location Senior Teller Resume
- Willing to travel within or outside of region to provide coverage as needed
- Cashes checks and processes checking and savings account withdrawals within prescribed cash limits
- Balances the cash transactions for the unit including the cash drawer, cash dispenser, cash vault, foreign currency, and coin machine
- Provides prompt, efficient and friendly service to Bank’s customers
- Travel requirement to other locations as needed
- Coordinates and monitors all daily activities and transactions necessary for the efficient administration of clients' accounts to include: account opening and closing, cash management, asset transfers, bill review and payment processing, cash disbursements, charitable gifting, intervivos gifting, private banking, correspondence, etc
- Builds strong client relationships in order to respond to inquiries, research and resolve complex account issues, identify client needs and solidify client relationship
- Coordinates the Support Services team to accomplish tasks relating to entire department and/or division, to include broad client communications, product introductions, system maintenance and revisions
2
Responsibilities For Floating Senior Teller Resume
- Proactively greets customers at teller station or designated greeter station to create a connection and develop rapport with customers to provide outstanding, personalized service
- Assist customers with inquiries and /or problem resolution in a professional and composed manner and escalates to manager as appropriate
- Monitors and maintains established levels of cash in vault and determines what needs to be ordered and/or shipped to the Federal Reserve Bank
- Receives and processes checking and savings account deposits; provides customers with transaction records; provides customer with account balances; accepts loan payments, completed check orders and safe deposit payments; redeems U.S. Savings Bonds; validates items by entering through teller terminal
- Greets customers and establishes a quality customer service environment; answers questions and suggests appropriate actions to meet the customer's banking needs
- Identifies opportunities to refer bank products/services to new and existing customers by identifying problems, needs and opportunities; identifies customer’s needs and refers to the appropriate line of business
3
Responsibilities For Senior Teller Resume
- Discusses and identifies financial needs with client to develop profile; sells a full range of retail products/services such as deposit accounts, retail loan services, credit cards, safe deposit boxes; opens new deposit accounts; originates and closes retail loans and small business loans/lines up to $100,000
- Processes fee income entries for money orders, cashier’s checks, traveler’s checks, check cashing, etc. to generate fee income for the branch
- Balances and reports teller transactions daily, in accordance with standard procedures
- Receives, pays out cash, handles negotiable items, loan payments, deposits, withdrawals and transfers
- Sets up, closes and balances teller station
- Records sales of monetary instruments
4
Responsibilities For Lake Forest Bank-north Chicago Location Senior Teller Resume
- Assists customers with inquires in person or by telephone
- Maintains neat and well stocked teller area
- Follows limits established for protection of customer accounts and bank safety and soundness
- Adheres to bank policies and procedures
- Balances vault, ATM, Night Drop, Coin Machine as assigned
- Scans bank documents and proof work
- Cross train to open all standard consumer accounts
5
Responsibilities For Floating Senior Teller Resume
- Processes and approves transactions for clients within specified limits. Approves other teller transactions within specified limits and provides assistance in processing complex or problem transactions. Monitors, researches, inputs, and settles assigned accounts. Cross sells the bank's products and services
- Receives deposits for credit to client accounts, cashes checks, processes savings deposits or withdrawals, receives loan or tax payments, and issues money orders and cashier checks
- Inputs daily transmission of savings bond purchases into the fedline. Prepares large currency transaction reports
- Responds to client needs and cross sells the bank's products and services
- Receives deposits for credit to client accounts, cashes checks, processes savings deposits or withdrawals, receives loan or tax payments, and issues money orders, cashier checks, foreign drafts, and foreign currency
- Monitors, researches, inputs, and settles assigned accounts. Cross sells the bank's products and services
6
Responsibilities For Senior Teller Resume
- Inputs daily transmission of savings bond purchases into the fedline
- 7) Train and mentor new employees
- Accepts, approves, and processes transactions
- Savings Bond Redemptions
- Assists in coordinating the teller operations by giving guidance and direction to maintain quality customer service; related activities include training, cash audits, check approval, scheduling, buying/selling cash with the Wholesale Vault department and Tellers, monitoring teller cash balances and assists with cash recounts. Acts as back up to Teller Supervisor, where applicable
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