Service Supervisor Resume Sample
Connor Weimann
3474 Russell Green,
Detroit,
MI
+1 (555) 673 2870
Work Experience
Senior Service Supervisor REQ
11/2015
-
PRESENT
Chicago, IL
- Broad knowledge of and experience in the gas delivery business
- Leadership skills; Ability to achieve results in challenging situations
- Manages and performs passenger terminal service activity and related functional standards in accordance with the Performance Work Statement in a safe and efficient manner
- Ensure minimal waiting time for each customer
- Ensure correct product handling and scanning techniques
- Ensure proper handling of all forms of tender and coupons
- Ensure proper handling of voids, refunds, and exchanges
Service Supervisor
07/2009
-
10/2015
Los Angeles, CA
- Ensure price checks and scan error forms completed as necessary
- Authorize check cashing and ensure standards
- Administer store audit policies
- Ensure proper etiquette is used for telephone and intercom calls
- Delegate authority to competent service personnel to carry on the service department’s work in an efficient and productive manner
- Travel to customer’s offices and facilities
- Relevant professional work experience
Technical Service Supervisor
08/2003
-
06/2009
San Francisco, CA
- Read, analyze and interpret general business periodicals, technical procedures and numerical data. Ability to write simple reports and general business correspondence. Ability to effectively present informaiton and respond to questions from management, coustomer and employees
- Customer service experience in field support
- A solid mechanical and electrical aptitude
- Performs Site Visits and Ride-Along’s with service personnel
- Broad knowledge of and experience in HVAC replacement
- Competitive annual salary (CBPP Competency Based Pay Program)
- Opportunities for growth, development and internal promotion
- K, tuition reimbursement, and generous paid time off
- Company paid certifications, licenses and training
Education
Franciscan University of Steubenville
1997 - 2002
Engineer's Degree in Computer Science
Professional Skills
- Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
- Strong analytical and problem solving skills coupled with proven leadership abilities
- Effective time management, prioritizing, planning and organizing skills
- Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
- Demonstrated experience in managing a diverse team including effectively supervising field, residential or remote technicians
- Proven customer relationship skills and problem solving ability
- Possess excellent communication and reporting skills
How to write Service Supervisor Resume
Service Supervisor role is responsible for customer, leadership, computer, interpersonal, training, basic, microsoft, english, communications, development.
To write great resume for service supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Supervisor Resume
The section contact information is important in your service supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Supervisor Resume
The section work experience is an essential part of your service supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Supervisor resume experience can include:
- Good computer skills, good communication skills (written and spoken English)
- Excellent communication skills, verbal and written; strong customer service skills
- Strong written and verbal communication skills and ability to communicate effectively with all business areas within the company
- Excellent customer service skills are essential. Ability to multitask, prioritize assignments and work independently
- Valid Driver's license; excellent interpersonal skills
- Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing
Education on a Service Supervisor Resume
Make sure to make education a priority on your service supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Supervisor Resume
When listing skills on your service supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service supervisor skills:
- Excellent communication skills (active listening, writing, speaking & telephone) and ability to communicate technical information effectively
- Supervisory skills including but not limited to delegating, interviewing, motivating, providing feedback, skills development, and job training
- Good command of Turkish and English (min Intermediate),- Good computer skills,- Driving license,- Knowledge of the compressed air industry and its applications
- Excellent written and verbal communication skills in English (experience to work with foreigners would be nice and TOEIC >550 score)
- Strong communication, self-motivation, problem-solving, teaming, and coaching skills needed
- Strong interpersonal skills; including written and verbal communication and influencing; conflict
List of Typical Experience For a Service Supervisor Resume
1
Experience For Field Service Supervisor Resume
- Excellent technical skills and Hiab product knowledge
- Valid drivers license, insurable and in good standing required
- Coach field service technicians to enhance skills / job performance
- Facilitate the development of others’ knowledge, skills and competencies by providing timely feedback and planning relevant development activities
- Demonstrated leadership abilities/experience
- Experience in related oil field FMS operations experience required
- Provide job training to continually improve the skills of service staff
- Microsoft Office skills: Outlook, Word and Excel
2
Experience For Technical Service Supervisor Resume
- Experience in repair service environment; previous supervisory experience is an asset
- To possess the necessary Literacy and Numeracy levels required for the inherent skills of the position
- Addresses and resolves customer issues time effectively to achieve total customer satisfaction
- Lead and manage team work effectively
- Facilitating effective communication throughout the center working closely with the Center Manager
- Building strong relationships between customer and service technicians
- Participate in the specialized training and handling of complex service and underwriting matters requiring advanced claim knowledge and experience
- Direct customer liaison and support, developing strong relationships with our customers, providing outstanding customer service and driving repeat work
3
Experience For Royal Service Supervisor Resume
- Experience working in a utility customer service or billing role dealing with citizen other stakeholders escalations
- Building automation experience working either as a project manager or supervisor
- Good knowledge of HVAC systems and full appreciation of building Automation and controls with understanding of fire and security systems
- Possess a working knowledge and hands-on experience in drilling and completion operations
- Previously demonstrated mechanical ability working packing house machinery and equipment
- Previous experience with at least one of the following; Electrical, Electronics, Mechanical Hydraulic, or Drilling systems
4
Experience For Consumer Service Supervisor Resume
- Full driving licence and good driving record
- 5– 8 years technical field service hardware experience performing mechanical and electrical equipment troubleshooting and repair
- Experience supervising and or leading a team
- Critical thinking and good troubleshooting techniques
- Critical thinking and good troubleshooting technique
- User or super-user proficiency in a Windows operating environment, including e-mail and Microsoft Office software, and experience with AS400
- Experience in Engineering or Project Management of fire systems
- Maintain high standards for good housekeeping in shop and yard areas
- Provide excellent customer service to existing and new customers
5
Experience For Operations Service Supervisor Resume
- Experience welding above and below oil on transformer tanks
- A strong commitment to safety and a safe working environment, backed by IOSH or NEBOSH qualifications
- Good surface and sub-surface understanding of oil/gas field development
- Good understanding of risk assessment and mitigation process
- Computer literacy and experience working with MS products: Outlook, Excel and Word, IOS
- Full G license in good standing with the MTO – drivers abstract required
6
Experience For At Your Service Supervisor Resume
- Experience managing a team of technician is an added advantage
- Hands on field technical experience with Canon products is necessary with a broad knowledge of products including digital and electromechanical technology
- Experience in technical field service in relevant industry segments (e.g., Casino, Native American, and Public Gaming)
- Experience in managing employees
- Three or more years of experience in the assembly, testing or repair of electronic devices, preferably Video Lottery Terminals
7
Experience For Passenger Service Supervisor Resume
- Support Miele training in identifying the needs of employees to provide excellent customer satisfaction
- Ensure document validity, correctness, and unity when received from the Service Technicians
- Desirable to have previous experience and show competency in Residential and Mid & High Rise communities
- Experience in field service operations
- Experience in the Environmental Management industry
8
Experience For Branded Service Supervisor Resume
- Prioritize and ensure all Roughneck equipment is serviced, maintained and ready for customer rental at all times in all areas of operation
- Possess strong technical knowledge of premium heavy duty diesel engines
- Determines priority for dispatching technicians to customer callouts and communicates with Scheduling and Dispatching Coordinator
- Exercises UW authority in support of organizational goals. Demonstrates decision making ability, independent of established guidelines (i.e. Underwriting, BPO)
- Good Working Knowledge of PC’s and Microsoft WORD, EXCEL and POWERPOINT Programs
- Field/Industrial Experience (IE. Emergency Response, Tank Cleaning, Remediation)
- E-commerce fraud screening experience required
- Experience in analyzing large sets of data to identify patterns
- Strong understanding of fraud and charge back processes
9
Experience For Member Service Supervisor Resume
- Experience in a foreman/supervisor role
- Supervises the quality and production for a unit or group of staff with diverse functions and/or skill sets required for complex activities
- Operate within an ERP system
- Prioritize and manage daily job tasks
- Fracturing/Stimulation experience in service company or oil field operating company
- Manage/supervise purchasing/ordering requirements to ensure timely supply of goods
10
Experience For Warranty Service Supervisor Resume
- Provide input on employee performance levels, training, and skill development
- Coordination of all workshop service work including labor and prioritization
- Working experience in similar function
- Relevant customer service experience, preferably with manufactured products
- Problem-solve and prioritize workload
- Previous environmental field service experience
- Analyze stimulation location prior to treatments to mitigate risk and communicate possible hazards to the crew
List of Typical Skills For a Service Supervisor Resume
1
Skills For Field Service Supervisor Resume
- Be organized with strong attention to detail; strong telephone and written communication skills
- Excellent problem solving skills with a high sense of urgency and a mindset for continuous improvement
- Certified/Ticketed Red Seal Heavy Duty Mechanic with very strong troubleshooting skills
- Excellent organizational, communication and computer skills, preferably with working knowledge of BMS and Insite
- Strong computer and reporting skills
- Strong Leadership, organizational and admin skills
- Excellent customer-centric skills
- Excellent time management and organizational skills, ability to multi-task in a fast paced service environment
2
Skills For Technical Service Supervisor Resume
- Excellent project management, communication and presentation skills (verbal and written)
- Collaboration & Teamwork skills are required to lead and work in a team environment to establish priorities and achieve results
- Good Interpersonal Skills: Maintains Confidentiality, Remains Open to Others’ Ideas and Exhibits Willingness to Try New Suggestions
- Flexible with excellent communications and inter-personal skills
- Qualifications, Experience and Skills
- Strong supervisory skills with the ability to motivate and team build
3
Skills For Royal Service Supervisor Resume
- Excellent Computer Skills and knowledge of Microsoft Office (Excel)
- Solid leadership attributes and experience, with a proven track record in workshop supervision of medium to large teams
- Excellent communication skills (ability to convey/deliver clear messages and feedback from management to technicians and vice versa)
- Strong English and French verbal/written communications skills required
- High integrity and excellent interpersonal, leadership and communication skills
4
Skills For Consumer Service Supervisor Resume
- Effective communication skills towards a broad range of audience including customers, senior management and area director levels
- Good PC skills and knowledge of Microsoft packages
- Completing work orders, PM checklists, and other paperwork effectively and efficiently
- Work closely with the TSDF’s for finalizing approvals and ensuring WIPs are approved prior to scheduling and/or finalized prior to receipt of waste
- Attend basic supervisory skills, preferably at beginning of training
- Strong level of service engineering experience within the Building Management System (BMS) industry
- Demonstrated leadership abilities to include training, team building, branch administration, and effective interaction with customer/company management
- Critical thinking and decision making skills are essential in order to balance customer needs with CSI cost performance goals
5
Skills For Operations Service Supervisor Resume
- Advanced math skills including: addition, subtraction, multiplication, division, percentages, ratio’s, discounts/multipliers and probabilities
- Three years of plumbing and electrical experience with strong mechanical aptitude
- Good understanding of how a field service department operates
- Manages conflict - Handling conflict situations effectively
- Support the District’s initiatives with developing Connected Services skillset into day-to-day workforce
- Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
- Strong customer relationship management/building and experience with key accounts
- Works to continuously improve quality and processes and increase employee skills and capabilities via training
- Previous Central Service experience, Surgical Tech experience, or Operating Room RN
6
Skills For At Your Service Supervisor Resume
- Work related experience and/or training; or equivalent combination of education and experience
- Demonstrated initiative with strong and proactive approach to getting things done
- Intermediate level of relevant work experience 4 to 5 years, including team leadership experience, required
- High level of communication skills and discretion for use with field management in confidential situations
- Possess basic mechanical, mathematical, and computer skills (ex. Microsoft Office Products)
- Coaches/Develops direct report’s Consumer Services skills and competencies
7
Skills For Passenger Service Supervisor Resume
- Effectively handle customers comments; responsible for daily operations and acts as a resource for staff and customers
- Maintain a valid driver license and the ability to operate a vehicle for C&J
- Conducts an annual review of the Position Definition and updates as required. Required Knowledge, Skills, and Abilities
- Good technical experience on Komatsu product range
- Leadership skills; ability to counsel, coach, develop and motivate staff of professionals
- Effectively communicate in person and via email/telephone with other service centers and customers
- Proven experience in leading a service team
8
Skills For Branded Service Supervisor Resume
- Five to eight years directly related experience servicing Tyco Safety (Simplex or Grinnell) or industry related experience
- Oral and written communication skills, both internal and external
- Good written & communication skill
- Products supports experiences > 10 years’ experiences
- Ensure account profitability and ability to effectively build relationships
- Prior field supervisory and or management experience
- Proven supervisor experience with an ability to manage multiple tasks, projects, partners, and sub-contractors simultaneously
9
Skills For Member Service Supervisor Resume
- Exceptional communication skills and a professional well-presented manner
- High level interpersonal and negotiation skills
- Experience with HVAC or similar industry experience
- Strong commercial HVAC experience
- Communication - Written and Verbal - can effectively and clearly communicate in both written and verbal means
10
Skills For Warranty Service Supervisor Resume
- Leadership Skills are required to direct, develop, coach, and mentor others to the best of their ability
- Work effectively as a team with the Service Coordinator to ensure all issues are successfully resolved
- Safety Leadership and management skills
- Work and collaborate effectively with colleagues, commercial representatives, customer care representatives, clinical specialists and customers
- Effectively handles customers comments; responsible for daily operations and acts as a resource for staff and customers
- Provides job training to continually improve the skills of service staff
- Leadership skills; ability to plan, organize, delegate and develop people
List of Typical Responsibilities For a Service Supervisor Resume
1
Responsibilities For Field Service Supervisor Resume
- Good problem solving skills and understand and apply root cause analysis
- Experience in service industry
- Experience in similar field
- Strong knowledge of all Nordstrom Customer Care applications, Microsoft Applications, and Fraud as it relates to Nordstrom
- Assisting with the procedure for group bookings – inputting of rooming lists, and group amendments
- Leading, training and developing service technicians
2
Responsibilities For Technical Service Supervisor Resume
- Processing and responding to warranty claims
- Assisting in all service quality disputes and billing issues for the area
- Developing the team in group resevration knowledge
- Performing follow-up inspections at job sites after rig up to ensure the highest level of quality of service and work ethics
- Managing the services and field personnel within the Oklahoma and East Texas Area and frequent face to face communication with rigs and customers
- Communicates with Scheduling and Dispatching Coordinator on all the required corrective maintenance needs regarding scheduling and scope of work
- Responsible for planning and directing efficient activities and ensuring quality through the execution of service according to plan
- Actively participate in up selling and cross selling the hotels services and to coach and support the agents in the same way. Leading by example
3
Responsibilities For Royal Service Supervisor Resume
- Consistently offer professional, friendly and engaging service ensuring all internal and external calls are handled according to the hotel standards
- Provides day-to-day- supervision and service training to dining staff assigned to work in the catering areas
- Manage all budgetary requirements for the service line supported including operating expenses, capital requirements and manpower loading
- Provide day-to-day- supervision and service training to dining staff assigned to work in the catering areas
- Provide assistance with difficult trouble shooting issues by discussing and developing repair plans with technicians
- Manages CSG Warranty Service Department by communicating all technical information to all relevant departments (Engineering, Quality, Finance, etc.)
- Responsible for overseeing creation and editing of internal and external knowledge base platforms for all CSG brands
- Manages all onboarding on-the-job training for new customer service employees
4
Responsibilities For Consumer Service Supervisor Resume
- Read, interpret, and understand standard and complex winding configurations and vector diagrams for testing purposes
- Receive incoming calls & document the needs of the customer, capturing key information
- Responsible for pricing and processing of invoices for food products
- Maintains communication and alignment with business units and sales in resolving technical problems and/or bringing problems to management's attention
- >8 years in field service engineering, customer facing roles in Lasers or capital equipment industries
- Work with employees to identify training opportunities and develop a training program together with them
5
Responsibilities For Operations Service Supervisor Resume
- Provides input on catering training programs for student and regular staff
- Restocks supplies for all service stations in catering area and dining room
- Assists Scheduling and Dispatching Coordinator on the technician assignments for planned maintenance activities
- Communicates to Scheduling and Dispatching Coordinator all the unit start up and disassembly dates in a timely manner. ·
- Responsible for the full range of supervisory activities including selection, training, evaluation, and recommendation for dismissal
- Follows leavers process, including de kitting of Technician, stock take, retrieval of PDA etc
- Become involved early as new products are being defined and provide input from a serviceability aspect. Attend engineering design reviews
- Represents North America and Latin America business segments in Weekly Global Quality meeting
- Develops and delivers training curriculum to ensure proper talent development
6
Responsibilities For At Your Service Supervisor Resume
- Oversees the customer service department and helps maintain a 24 hour inquiry response time using current customer communication systems
- Vacuum and oil processing
- In dispatching or work assignment/foreman role
- Ensure that operation of equipment is carried out as per the Company’s HSE and Operating Procedures
- Carry-out the operation of equipment as required as per the Company’s HSE and Operating Procedures
- Take telephone enquiries for accommodation reservations (9 rooms and under) using appropriate level of efficiency and sales techniques
- Sell the rates, which are indicated in the calendar, always endeavouring to up-sell the guest to Suites
- Ensure all internal and external calls are handled according to the hotel standards
7
Responsibilities For Passenger Service Supervisor Resume
- Actively conducting quality checks of agents input into all technology systems
- Be able to manage multiple common inboxes including Reservations, Tour/FIT, Groups and Hotel General inboxes
- Work night, weekends, and rotating shifts as needed
- Plans and schedules work of employees with store manager; supervises the training of assigned employees and reviews work performed
- Works with various vendors serving the VolShop
- Assists with hiring and supervision of student/temporary staff
8
Responsibilities For Branded Service Supervisor Resume
- Work with Associate Director and store Manager on store operations, staffing, and merchandise operations
- Process damages with GM buying staff monthly
- Communicate signage needs to marketing office
- Assists in coordinating FSR rental service; Schedules Crews to meet customer demands
- Promote safety culture and ensure Nabors Safety Management System is reducing accidents and exposure to hazardous conditions
- To manage the daily operational tasks including guest complaints, guest problems and emergencies in an timely and efficient manner
- Schedule department roster according to business needs
9
Responsibilities For Member Service Supervisor Resume
- Shift duty (including overnight shift) is required
- Responsible for assisting staff in regards to DOI regulatory compliance, executive complaints and concerns
- Supervises the daily operation of Catering & Events
- When lead supervisor is not on duty, responsible to supervise service staff during his/her work shift
- Responsible to communicate service standards, directly with service staff, to assure quality and safe service to our dining guests
- Inspects dining and service areas for correct setup, cleanliness and safety
10
Responsibilities For Warranty Service Supervisor Resume
- Determines work procedures and supervises the workflow in the catering service area
- Provides Supervisory support for Refectory Dining Center, front
- Responsible for the installation, .start up, maintenance, stand-by maintenance, rework and in some cases operating CSI owned rental compressors
- Responsible for successfully resolving technical problems with individual compressors usually reported by customers in a timely and technically accurate manner
- Responsible for performing quarterly unit evaluation in accordance with the schedule
- Assists in reviewing lube oil analysis and implements recommendations from the lube oil analysis results
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