Supervisor Service Resume Sample
Ricky Batz
39747 Leda Camp,
Houston,
TX
+1 (555) 209 2086
Work Experience
Supervisor Service Senior
05/2017
-
PRESENT
Detroit, MI
- Monitor performance of diverse staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively
- Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards
- Ensure work is performed in accordance with applicable federal, state and local rules and regulations
- Respond to gas emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police
- Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response and safety
- Support continual development of union workforce by conducting Safety Assessments (SUSA's), coaching, performance assessment and appraisal
- Respond on site or via phone to off hour emergencies including Storm restoration, contractor damages, large scale outages, etc
Service Operations Supervisor
10/2012
-
11/2016
San Francisco, CA
- Responsible to schedule daily I&R tasks, complete all mandated work within regulatory guidelines and address related union issues
- Ensure minimal waiting time for each customer
- Ensure correct product handling and scanning techniques
- Ensure proper handling of all forms of tender and coupons
- Ensure proper handling of voids, refunds, and exchanges
- Ensure price checks and scan error forms completed as necessary
- Authorize check cashing and ensure standards
- Administer store audit policies
- Ensure proper etiquette is used for telephone and intercom calls
Supervisor, Installation & Service
09/2006
-
06/2012
Houston, TX
- Give direction and be responsible for the implementation of plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, quantifying results, planning and scheduling work and performance indicators that are typically productivity and efficiency measures
- Ordering tools for FS’s and Service Techs for Builder Center locations
- Email the BSR’s when routes are closed daily, when works orders have been scanned and when there are overages
- Support the builder center team (including techs) in the review of operations processes to ensure efficient operations of the builder center to include builder sign off’s and builder guidelines
- Good knowledge of Hawaii’s places of interest as well as directional knowledge of Hawaii
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Receiving and making customer calls to schedule planned maintenance
- React to customer emergencies by gathering information, formulating plans and adjusting workloads to address customer needs
Education
University of Phoenix - Chula Vista Learning Center
2001 - 2005
Bachelor's Degree in Business Management
Professional Skills
- Frequent speaking, listening using a headset, sitting, use of hands/ fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Good verbal and written communication skills, including negotiation, presentation, and influence skills
- Proven leadership skills and ability with high volume processing in Operations with use of contemporary electronic processing systems
- Project management skills including time and risk management, resource prioritization, and project structuring
- Demonstrated verbal, written and interpersonal skills
- Excellent communication, listening, follow-up, interpersonal skills
- Strong leadership skills, ability to work with all levels of personnel
How to write Supervisor Service Resume
Supervisor Service role is responsible for leadership, interpersonal, research, training, languages, negotiation, digital, credit, refining, printing.
To write great resume for supervisor service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor Service Resume
The section contact information is important in your supervisor service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor Service Resume
The section work experience is an essential part of your supervisor service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor Service resume experience can include:
- Solid mentoring and coaching skills
- Interpersonal Communication – interact with various levels of management, good oral and written communication skills, promote teamwork atmosphere
- Experience in working across functions and establishing strong working relationships
- Utilize KPI’s to effectively measure performance and drive efficiency improvements
- Gains consensus and negotiation skills
- Effectively translate and communicate complex technical information
Education on a Supervisor Service Resume
Make sure to make education a priority on your supervisor service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor Service Resume
When listing skills on your supervisor service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor service skills:
- Good leadership skills, including coaching, team-building, and conflict resolution
- Outstanding communication skills including fluency in English and in other languages
- Demonstrated experience in leading and managing a team of up to 25 employees
- Ensure training is effectively carried out and oversee completion of training checklists
- Critical thinking, analytical, technical problem solving skills
- To attend hotel events, daily shift briefings and training to improve professional skills
List of Typical Experience For a Supervisor Service Resume
1
Experience For Service Operations Supervisor Resume
- The ability to develop knowledge of, respect for, and skills to engage with those of other than non-union staff
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Westin experience
- Eight to ten years of metering or related experience
- Multi-task when all projects are high priority
- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and PSL
- Be able to think strategically and provide innovative ideas that drive the customer experience
- 5+years of supervisory experience
- Knowledge and use of SAP and ISO 9001 Experience is desired
2
Experience For Service Express Supervisor Resume
- Builds and maintains an effective operations team committed to customer and employee satisfaction and profitable growth
- Ensures the good condition of all systems
- Extensive customer support experience, client relationship management
- Highly organized, ability to prioritize tasks for self and team
- Exercise good judgment, sensitivity, poise
- Vast technical experience with multi-vendor platforms (Juniper, Cisco, Calix, ALU, etc.)
- Willing to work non-standard hours, including evenings, weekends, holidays
- Direct the efficient function of plant operations including but not limited to production equipment, shipping, receiving, receiving and inventory
3
Experience For Supervisor, Installation & Service Resume
- Lift and carry up to 75 pounds, climb utility poles anddrive long periods of time digging, crawling, stooping and standing
- Immediately respond to guest requests/concerns by coordinating action with the appropriate departments (e.g., Housekeeping, Engineering, IRD, etc.)
- Personally handle questions related to other section operations (e.g., Reception. Cashiering, Housekeeping Services, Engineering, F&B, Spa & Recreation)
- Works with manager to develop manpower schedules and loading to ensure contract completion and labor leveling.
- Facilities problem solving and team building activities
- Understand customer requirements, participates, and advise on decisions regarding suitability of material and processing equipment
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis
- Handles all incoming/outgoing calls in a courteous and efficient manner
4
Experience For Instant Service Centre Supervisor Resume
- Identify and assess employee development and training opportunities
- Evaluate staff performance and provide coaching and guidance to ensure maximum efficiency
- Manage schedules and deadlines for the following team functions
- Knowledge of metal burning is desired
- Review plant supply inventory and advise purchasing when levels are low
- Provide direction and coaching in safe work practices; support safety goals
- Implements standard safety training and maintains daily safetyinspection issues
5
Experience For Service Tech Supervisor Resume
- Works within manufacturer's rated weight capacity for all equipment,including but not limited to ladders and aerial lifts
- Coordinate with managers on the training of new hires
- Receive customer requests for service in a professional manner, obtaining detailed information in order to efficiently dispatch and schedule service calls
- Ensures pagers are correctly logged in and out of the charging panel before and after use by the holder
- Assists, when necessary with the installation of additional telephones and facsimile machines in guest rooms, meeting rooms etc
- Familiarizes with various hotel telephones charging system
- Processes charging as required for operator assisted calls
6
Experience For Service Center Operations Supervisor Resume
- To develop a close and harmonious working relationship with all hotel departments,
- Three years working in social service or heatlh care related field
- Stimulate creative thinking, alternative approaches, listen and respect opinion of others
- Self-motivated, eager to overcome challenging problems
- Interface between Sales, Service, and Factory/OEMs to provide seamless service to customers
- As applicable, attend, lead and participate in all staff meetings, Food & Beverage meetings, as well as hold daily line-ups, weekly service training meetings and special training sessions when needed
7
Experience For Guest Service Agent Working Supervisor Resume
- Implement various training programs to the service personnel in order to maintain a well trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards
- Check all tickets for correct addition, signatures, and Member numbers before turning over to the accounting staff as applicable
- Inspect and complete side work and table settings, as well as inspect the menus and wine lists before each meal
- At the direction and in conjunction with F&B Management, participating in the hiring, developing and disciplining of all service personnel in accordance with Club policies and procedures
- Assist F&B Management when directed in scheduling of all service personnel and managing labor to the budget
- Ensure controls on time reporting via time keeping system are in place by computing the total hours and making sure the time are accurate by both the Employee Partner and the supervisor. Ensure Employee Partners are adhering to mandated policies and procedures as outline in the Time Management Policy
- Communicate with the Private Event Director during the preparation of private functions in order to ensure there is correct staffing and execution of the event. Directing staff accordingly and ensuring that room(s) is bussed, cleaned and as necessary know how the room needs to be set-up for the next event, if applicable
- Plan and coordinate administrative procedures and systems
8
Experience For Supervisor Service Coordinator Resume
- Leverage Practical Process Improvement (PPI) to devise ways to streamline processes
- Ensure the Service Operations team meets all agreed upon Service Level Agreements
- Ensure the smooth and adequate flow of information within the support groups to facilitate business operations
- Ensure operations adhere to global corporate policies and regulations
- Ensuring all ClubCorp service standards, as outlined in the Hospitality First training program, at high standards providing the service of food and beverage to the Members and guests, adhering to the ClubCorp standards of service
- Reviews and coordinates nightly check-in and rotates On-Call
- Responsible to ensure customers’ requirements are satisfied and which involves customer interface, meetings and negotiations
- Partnership – relates well to all, gives and receives feedback constructively, builds collaborative relationships with business partners, encourages diverse views, escalates issues appropriately, negotiation skills
- Strategic Thinking/Vision - strong attention to detail, possess ability to identify issues and bring to the attention of management along with providing resolution, ability to follow complex methods and procedures in diverse routine and non-routine tasks, uses good judgment, makes fact-based decisions
9
Experience For Guest Service Ambassador Supervisor Resume
- Leadership – highly respected by others, inspires others, works well individually and in teams, shares information and supports colleagues, ensures controls are in place, highly motivated, action-oriented, ability to make decisions, ability to influence others through positive reinforcements and stand firm in the face of opposition
- People Management - Hires and retains top talent; drives rigorous standards for staffing and developing teams, set goals and development plans for each employee and monitor performance based on department/company goals, motivate staff by providing frequent and high quality feedback, coaching, and recognition
- Upervisory Experience, preferably having supervised between 8-17 employees
- Provides technical support, expertise, leadership and accountability for service projects, service agreements, and/or T and M work in assigned geographic area or location
- Directs and supervises the development of service agreement plans and the use of those plans in the monitoring and control of progress in the execution of the work. Reviews customer feedback and ensures service agreement retention and account growth goals are achieved including adds, extras, upgrades, escalations, and timely renewals
- Maintain and investigate quality issues by reviewing all Trouble Reports (TR) from Agents. Investigate and rectify all issues accurately. Document findings and close all TB’s. Produce TR Summary Reports for FF including Ultrasound equipment
- Works with other departments, as necessary, to maintain an in-depthtechnical knowledge of new technology being deployed
10
Experience For Supervisor, Meter & Service Resume
- Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
- Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay
- To have a full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enrol new members
- Gain understanding of the departmental goals and financial targets and support management team to achieve these targets
- Monitor the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
- Recycle whenever and wherever possible and enforce cost saving measures where appropriate specifically on stationary and hotel collateral material
List of Typical Skills For a Supervisor Service Resume
1
Skills For Service Operations Supervisor Resume
- Excellent computer and smartphone skills
- Great communication, organization and follow-up skills
- Intermediate to advanced computer skills in a Microsoft Windows environment
- Accounting background, and customer service experience
- Experience in managing high volume transaction processing
- Work in a face paced environment with shifting priorities
- Valid Missouri Class E Chauffer’s License or the issuing state’s equivalent
- Good understanding of company's policies and processes
- 5+years experience in Engineering or Project Management
2
Skills For Service Express Supervisor Resume
- Upervisory experience in a warehouse setting
- Experience working in a team-focused environment
- Upervisory experience in a metals or manufacturing required
- Experience working in a matrix fast paced environment
- Previous Heldesk Management/Lead experience
- Build relationships with the BC Resort Company and other entities to enhance the guest experience
- Lead frontline staff experience
- Two years’ experience in social service delivery with senior citizens or non-elderly persons with disabilities
- Related management/industry experience
3
Skills For Supervisor, Installation & Service Resume
- Relevant management/supervisory experience in healthcare or related field
- Related management/industry experience
- Relevant management/supervisory experience in health care or related field
- Experience in customer service operations or technical support required
- Progressive management experience with a high volume, high impact operation
- Coordinates department responses to customer and department issues with a strong sense of urgency
- Drive an inclusive culture through employee development, coaching, counseling, and promoting employee accountability
4
Skills For Instant Service Centre Supervisor Resume
- Level 7 skiing or riding ability
- Provide ongoing feedback to Guest Services Manager regarding guest service issues and suggestions
- Monitor contract employees and ensure that they are performing their jobs in a productive and safe manner while providing quality workmanship
- Occasional ascending or descending stairs
- Facilitates problem solving team building activities
- Understand customer requirements, participate and advise on decisions regarding suitability of material and processing capabilities
- Support the Reservations and Royal Service Manager in updating and maintaining the hotel’s telephone system and KIPSU program
- Knowledge of the Postal System and its operations and familiarity with electronic estimating/billing software
5
Skills For Service Tech Supervisor Resume
- Responsible for managing Ambassador schedules
- Hire, train and motivate high performing guest service focused staff
- Adhere to labor and operating budget
- Is visible and available to staff to answers questions, monitor calls and give ongoing feedback
- Investigate and report software problem to IT, coordinate interface problem solving with the hotel System Manager
- Have a working knowledge of G-4 (a product of ViryaNet), the work management tool used in the Service Department
- US Driver’s License and acceptable driving record required
- Extensive training, along with career development
6
Skills For Service Center Operations Supervisor Resume
- Actively supervise direct reports including, Technical and administrative staff and outside resources
- Implements standard safety training and maintains daily safety
- Implements standard safety training and maintains daily safety inspection issues
- SAP understanding is assets and Microsoft office
- Complete understanding of Tube Mill operation required
- Ensure training is delivered, understood and documented
- Maintain positive working relationship and best-in-class customer service with both internal and external customer-base
7
Skills For Guest Service Agent Working Supervisor Resume
- Understand customer requirements, availability of material and processing capabilities
- Install all types of cable and run service calls to
- Diagnoses all types of signal faults
- Lift and carry up to 75 pounds, climb utility poles and
- Monitor overall quality of guest service at The Guest Service Center and throughout Beaver Creek
- Supervise daily operations for the Ambassador team
- Support White Carpet Club
- Resolve guest service issues
8
Skills For Supervisor Service Coordinator Resume
- Resolve guest relation and/or product issues in an expedient manner, de-fuse upset guests, and deliver exceptional service
- Assist in the Beaver Creek Lost and Found and Ski Valet operations
- Work on a computer/RPOS
- Establish personal strengths and opportunities through self-assessment and ongoing feedback from management team; participate in prescribed training throughout season
- Provide on-going job performance feedback/coaching to staff
- Complete performance appraisals for direct reports
- Assesses individual and team performance on a regular basis and provides candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards
- Establishes clear vision aligned with company values; motivates others to balance customer needs and business success
9
Skills For Guest Service Ambassador Supervisor Resume
- Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives
- Manages and monitors daily workflow and reporting to ensure business objectives are maintained and accurately reported; ensures resources are aligned appropriately across function and/or service center
- Effectively applies and enforces Aetna HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines
- Summary Plan Documents (SPDs)
- Comply with the company’s code of conduct
10
Skills For Supervisor, Meter & Service Resume
- Ensure all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
- Marine certification helpful but not required
- Ensure that the workload is distributed fairly and appropriately within G-4 in accordance with the nature of the work to be completed and have the ability to move work around within the program
- Perform load surveys, service work estimates, and scheduling for Laclede customers
- Be able to compare Roadside Systems trip activities to service technician’s time tickets for anomalies and discrepancies
- Expert ability to relate and communicate to all types of customers and situations
- Ensure all time tickets are accurate. Check and approve all service time tickets and invoices for vendor’s materials
List of Typical Responsibilities For a Supervisor Service Resume
1
Responsibilities For Service Operations Supervisor Resume
- Upervisory experience in a warehouse setting
- Plans and justifies manpower, staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned work
- Experience with 3rd party reimbursement and / or insurance background
- Manages order management process by supporting the day-to-day tactical actions (i.e., processing of orders, credits and returns) and refining current processes
- Supervises the department’s day - to - day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable
- Administers Time Merit Progression program, performs internal and field inspections and training to enhance employees’ safety and work performance
2
Responsibilities For Service Express Supervisor Resume
- Thorough knowledge of single phase and polyphase electric metering theory, operation and procedures
- Maintains a neat and clean working area
- Advises on training, development, allocation and performance assessment of personnel within area of responsibility
- Basic knowledge of operating systems software (e.g., Microsoft Office)
- To be fully involved in IHG Rewards and ICA enrollments
- Analyze complex situations and make timely decisions
3
Responsibilities For Supervisor, Installation & Service Resume
- Collect and analyze data to determine root cause of problem
- Utilize the whole team and get along with location staff and regional staff
- Coach, train and otherwise help develop employees for advancement
- Internal drive to succeed
- Proficient knowledge of MS Office (Word, Excel, Outlook)
- Understand production goals and implement actions necessary to meet objectives
- Carries out and supports company policy, goals and objectives
4
Responsibilities For Instant Service Centre Supervisor Resume
- Communicate with other departments within facility as well as other Ryerson locations
- Knowledge of various employment laws (i.e, OHSA) and government regulations (i.e., DOT)
- Have a complete knowledge of the hotel’s emergency procedures
- Knowledge of various employment laws (i.e., OHSA) and government regulations (i.e., DOT)
- Understand safety, quality, and production goals and lead the team to meet objectives
- Knowledge of various employment laws, OHSA regulations, and other applicable state and federal laws
- Provides expertise and customer service support to brokers, general agents and benefit’s administrators
- Change quickly and influence change
5
Responsibilities For Service Tech Supervisor Resume
- NICET level 3 or 4
- Supervises the activities and performance of all automation, fire/life safety, and security service and solutions Field Technicians
- Provides technical support, expertise, leadership and accountability for service and solutions projects, service agreements, and/or T and M work in assigned geographic area or location
- Utilizes the Service agreement low GM improvement process, service tools, and assists in monthly forecasting
- Ensures proper job management and cost control by reviewing financial statements with Engineers and Project Managers. Maintains and improves booked margins for projects and agreements
- Employees Supervised: 8 to 17
- Analyzes, recommends, implements and monitors approved work - flow changes
- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level, FCR, Provider Satisfaction and AHT
6
Responsibilities For Service Center Operations Supervisor Resume
- Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes
- Partners with other departments and support groups (e.g., field sales, credit and collections) to resolve escalated order management issues for all product lines using specialized subject matter knowledge
- Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director levels (e.g., holds periodic calls with customers to maintain relationship)
- Experience in customer service
- Handling customer escalations and alert management of potential problems resulting from customer or field complaints and work to resolve
7
Responsibilities For Guest Service Agent Working Supervisor Resume
- Resolves escalated customer issues (e.g., distribution, pricing) and internal issues (e.g., product builds) of the highest complexity
- Plan, organize, direct and control all service operations activities to assure profitable growth. Advise management on local operations planning including resource hiring, development and allocation, financial forecasting, monitoring and issue resolution planning
- Represents Siemens in industry associations, professional organizations and affiliations and develops relationships with customer, contractors and community leaders
- Provides technical support, expertise, leadership and accountability for projects, service agreements, and/or T&M work
- Plans, organizes, directs and controls all work activities for assigned projects and/or service accounts
- Works with Client Service Managers to ensure Customer satisfaction
8
Responsibilities For Supervisor Service Coordinator Resume
- Supervises employees to ensure schedules are maintained and work proceeds according to plans, resulting from service agreement proposals, project proposal and cost estimates
- Maintains and improves booked margins for all work assigned
- Understands production goals and implements actions necessary to meet objectives
- Participates in Performance Management Process (PMP)
- Carries out and supports company policies, goals and objectives
- Understands quality goals and implement actions necessary to meet goals and ISO 9000 standards
9
Responsibilities For Guest Service Ambassador Supervisor Resume
- Communicates with other departments within the facility, as well as other locations
- Follow and enforce CBA and Memorandum of Agreement
- Proficient in MS Outlook, Word, and Excel
- Ensures systems and staff are able to respond to the demands of newtechnology deployment through demonstrative methods
- Analyzes operations and performance to assure operational efficienciesthrough productivity, QC, and customer satisfaction
- Service as liaison between Service Resource Center Traffic Analyst and local (Aurora, CO) team. This includes assisting with: average handle time, unscheduled breaks, not ready code usage, real-time adherence, etc…)
10
Responsibilities For Supervisor, Meter & Service Resume
- Provide operational support, as needed for all Service Coordinators on their shift, including coordinator procedural questions, ACE, HEAT, etc…
- Provide “lead by example” mentality to all Service Coordinators on their shift by consistent adherence to established Service Resource Center quality standards for response time, professionalism and overall customer service
- Accurately enter service request information in our ACE/Oracle system while the customer is on the phone
- Coordinates all vehicle assignments , maintenance, and inspections
- To anticipate guest needs, and handle inquiries in a helpful and attentive manner
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and Westin Workout room, Programs and Brand Initiatives, extensive Starwood knowledge
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times
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