Services Business Development Manager Resume Sample
Haylee O'Keefe
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Houston,
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Work Experience
X-fleet Services Business Development Manager
11/2015
-
PRESENT
Chicago, IL
- Envision and scope large, complex projects critical to PGS’s revenue and profit goals
- A high- energy customer focused leader with a track record of driving change, advising on new service offerings that meet a market demand and partnering with sales at closing new business
- Demonstrable experience in consulting, sales, professional or managed services business operations globally, in a high-technology industry
- Recommending, implementing and reporting on AWS’s metrics within the startup ecosystem
- Identify key investors with portfolio companies that have infrastructure needs matching AWS’s offerings, and drive engagement with startup organizations
- Manage ongoing pilots’ customer areas and proactively solicit voice of customer to 1) position and differentiate offer in the marketplace and 2) follow the commercial attractiveness of Digitized Field Services business model on customer’s sites
- Promote Advanced/Performance Emerson Services that solve customers’ problems
OEM Services Business Development Manager South Asia & Korea
06/2013
-
08/2015
Phoenix, AZ
- A high energy customer focused leader with a track record of driving change, advising on new service offerings that meet a market demand and partnering with sales at closing new business
- Exceptional communication and presentation skills with the ability to articulate innovative solutions for business growth in a fast growing company and fast paced environment
- Extensive customer management experience at the executive level including negotiation at the deal/account level
- Build consensus and interact with all levels of management, staff, and the public
- Work under pressure in a fast-paced environment. Excellent trouble shooter in tough customer facing situations
- Develop a leveraged, differentiated and distributed strategy that allows AWS to deliver appropriate value to Accelerators and Incubators across the world using resources in Seattle and in other worldwide offices of AWS
- Identify key Accelerators and Incubators who target companies that have infrastructure needs matching AWS’s offerings, and drive engagement with those Accelerators and Incubators
- Prepare reports and give business reviews to the senior management team regarding the effectiveness of these efforts and roadblocks to establishing new Accelerator and Incubator engagements
Latin Performance Services Business Development Manager
04/2007
-
05/2013
Chicago, IL
- Serve as the primary eyes and ears to the Accelerator / Incubator and startup community on behalf of AWS and Amazon
- Identify key startup organizations who work with companies that have infrastructure needs matching AWS’s offerings, and drive engagement with startup organizations
- Envision and scope large, complex projects critical to Polycom Global Services revenue and profit goals
- Define the right Go To Market Strategy for the Professional services and Managed Services offerings
- Define a list of Strategic Service Partners and Develop strategic business plan for new Service Provider offerings
- Prepare managed services proposals and contracts for new and existing customers
- Monitor Managed Services customer product sales activity to capture new add-on equipment
- Meet weekly with assigned Managed Services management to review activity, forecasts and expectations within specific accounts
Education
Evangel University
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong leadership, project management, influencing, negotiation and decision-making, coupled with sound judgment. Ability to handle, within functional teams and across the organization, multiple large and complex projects. Highly organized with excellent follow-through
- Strong written, oral, interpersonal communications and presentation skills. Ability to build relationships with peers and higher level management among Cisco sales/marketing staff, business units, partners, and customers. Ability to capture and communicate complex technical or marketing issues clearly
- Excellent verbal & written communication skills. Including experience with presenting to decision makers and Senior management
- Proactive individual with strong relationship building skills and excellent customer service
- Demonstrated understanding of, and experience in, outsourcing, third party maintenance providers, resellers, channels, and channel marketing disciplines
- Retain a high volume of information, prioritize work and operate in a fast paced environment
- Experience working with or developing product or services in large multi-national customers
How to write Services Business Development Manager Resume
Services Business Development Manager role is responsible for business, german, commercial, procurement, credit, training, integration, database, security, java.
To write great resume for services business development manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Business Development Manager Resume
The section contact information is important in your services business development manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Business Development Manager Resume
The section work experience is an essential part of your services business development manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services business development manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services business development manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Business Development Manager resume experience can include:
- Excellent written and verbal communication skills in order to successfully interface with internal and external individuals at multiple organizational levels
- Solid sales Experience for Food Technology industry
- Solid technical business development / sales / account management experience
- Effectively communicates the value of services and products provided by the functional area
- English, German and preferably French language skills
- Sales experience within the Information Technology field
Education on a Services Business Development Manager Resume
Make sure to make education a priority on your services business development manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services business development manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Business Development Manager Resume
When listing skills on your services business development manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services business development manager skills:
- Fluent, near native, German language skills
- Demonstrable Business Acumen and Project Management Skills
- Prior experience in the Financial Services IT industry is highly desired, either as a vendor or customer
- Experience using Oracle, Salesforce.com (SFDC) and Business Objects
- A strong fiscal aptitude, having held comprehensive budget and return on investment responsibilities for multi-million dollar projects/programs
- Confidence and experience of selling Managed Services or IT-solutions to b & c level
List of Typical Experience For a Services Business Development Manager Resume
1
Experience For X-fleet Services Business Development Manager Resume
- Demonstrated ability to understand server, storage, and networking industry terminology and technology
- Be responsible for onboarding of new Lenovo Service providers – cooperate with procurement and other Lenovo departments in line with Lenovo internal procedures
- Building and maintaining a sales pipeline to meet the MSS goals/objectives in your area
- Building and maintaining relationships with the account teams at various levels – operational, management, senior management, etc
- Building and maintaining a sales pipeline to meet the services goals/objectives in your area
- Ensuring SFDC is maintained with accurate information on opportunities
- Guide standalone and cross-architecture Business Critical Services quotes and proposals to clients with accurate deliverable scoping, sizing and pricing
2
Experience For OEM Services Business Development Manager South Asia & Korea Resume
- Responsible for understanding the client’s business and delivering high impact consulting engagements
- Assist account teams in building proposals, or responding to RFX (RFI, RFP, RFQ) documents as required, owning all services-related content in these documents
- Assist account teams in building proposals, or responding to RFx documents as required
- Drive active engagement with account teams in planning and executing client solutions and services sales strategy
- Lead services development initiatives involving key stakeholders and keeping track of progress until a successful implementation
- Be responsible for key processes during onboarding process: business justification, RFP scope, evaluation, contract scope
- Meet with potential customers to understand their environment, people, processes and tools to assist with scoping and design of the services structure/offering
- Work closely with colleagues to assist with the scoping and pricing of elements (i.e.. transition, transformation, migration)
- Understand and exploit the use of Salesforce.com and other internal Amazon systems for campaign tracking and pipeline management
3
Experience For Latin Performance Services Business Development Manager Resume
- Assist account team in presenting MSS information to customer
- Think and work strategically and influence decision making
- Define and communicate Business Critical Services portfolio positioning and value to target client segments and Cisco stakeholders
- Drive financial performance metrics including bookings, revenue, profitability, bill rate and utilization
- Responsible for helping to recruit, grow and mentor the delivery consultants across the theater
4
Experience For NAM Digitized Field Services Business Development Manager Resume
- Define and communicate our services portfolio positioning and value to target client segments and Cisco stakeholders
- Assist account team in presenting services information to customer
- Use the services resource planning tool to determine required resources as per customer’s requirements
- Lead scouting and strategy for business opportunities in dimensions of new customer groups and/or new food and beverage industries
- Participate in providing input to global portfolio team with market insights and trends
- Lead building partnerships with local industry experts
- Have demonstrable ability to build lasting relationships and close deals
5
Experience For Security Services Business Development Manager Resume
- Have considerable networking outside Tetra Pak to contact new customers is mandatory
- Commercial pricing negotiation
- Manage complex enterprise contract negotiations, in cooperation with AWS legal and professional services teams
- Identification and qualification of opportunities as they arise
- Education of Sales/Account teams with all aspects of the NetApp Managed Service
6
Experience For Amazon Web Services Business Development Manager Resume
- Own all MSS-related content in MSS proposals/RFx documents
- Meet with potential customers to understand their environment, people, processes and tools to assist with scoping and design of the Managed Services structure/offering
- Use the MSS resource planning tool to determine required resources as per customer’s requirements
- Work with Finance/Legal/Sales Operations/Deal Review team to ensure that proposals meet the required structure and margin guidelines
- Work closely with Professional Services colleagues to assist with the scoping and pricing of elements not Managed Service-specific (ie. transition, transformation, migration, other PS work)
- Strong technical background to quickly understand Services Portfolio
- Be a strong hunter with a focus to uncover new business opportunities
- Work with Operations Manager to ensure contracts/SOWs are in-line with MSS delivery
7
Experience For Lifecycle Services Business Development Manager PSS Resume
- In-depth knowledge of Channel Partner, Reseller, Strategic Alliance, and Third Party Maintenance providers globally
- Understand channel mechanics, processes and procedures
- Demonstrated ability to influence and provide leadership to cross-functional teams of Managers and Senior Managers regarding partner related vision and strategy; including virtual teams
- Produce results and meet goals in a fast-paced, dynamic environment
- Discover and align Client business & operational priorities to Business Critical Services portfolio outcomes and capabilities through consultative activities (e.g. business alignment workshops, ROI business case, service impact analysis)
- Collaborate with cross-functional groups (sales, product management, operations, marketing) to develop Business Critical Services portfolio strategy, financial forecasts, offer packages and pricing, and client proposals
- Drive Business Critical Services bookings growth targets across renewals and new buying centers
- Make sure the managed service is properly activated and tailored to customer’s requirements
- Map current end-to-end service delivery capability
8
Experience For Lifecycle IT Services Business Development Manager Resume
- Identify and address gaps in the process. Look for new and flexible solutions
- Cultivate internal cross-function relationships to ensure delivery of security solutions
- Identify and position new and innovative service offerings and solutions based on observed marketplace demands and trends
- Create and deliver standalone and cross-portfolio services with 3rd party integration quotes and proposals to clients with accurate deliverable scoping, sizing and pricing
- Collaborate with cross-functional groups (sales, product management, operations, marketing) to develop the Services portfolio strategy, financial forecasts, offer packages and pricing, and client proposals
9
Experience For Managed Services Business Development Manager Resume
- Contribute to the development of new service offerings
- Track and manage continuous pipeline of services and solutions for client opportunities
- Work with Operations Manager to ensure contracts/SOWs are in-line with services delivery
- Education of Sales/Account teams with all aspects of the NetApp Services portfolio
- Demonstrated understanding of, and experience in, outsourcing, third party maintenance providers, resellers, channels mechanics, processes and procedures, and channel marketing disciplines
10
Experience For Financial Services Business Development Manager Resume
- Lead relationship management with identified prospects
- Lead Services portfolio deployment of relevant solutions in dimensions of new customer groups and/or new food and beverage industries
- Be able to navigate across different internal areas to speed up sales process
- Be self-driven and able to work autonomously
- Be a consultative and clear communicator with energy and drive
- Fosters an environment that promotes innovation, continuous improvement
- Ensures that others have the resources, information and support needed to achieve objectives
List of Typical Skills For a Services Business Development Manager Resume
1
Skills For X-fleet Services Business Development Manager Resume
- Proven track record of developing and winning multi-architecture solutions contracts (multi-million $)
- Experience in building services deal documentation and support collateral
- Proven track record in managing a services product portfolio in a B2B environment
- Experience in working in dynamic, matrix structured global organizations
- MBA or equivalent executive level experience
- Experience in services advisory / delivery, sales, or BDM role
- Managing the process to develop Regional Service Products to help grow the AFO business; includes tracking sales volume, revenue and costs
2
Skills For OEM Services Business Development Manager South Asia & Korea Resume
- Providing SSD Solutions Unit with regional feedback on product acceptance and a deep understanding of the regional competitive environment
- Understanding of SSD Portfolio with knowledge of quality Product Lifecycle requirements
- Responsible for the growth of services within the existing customer base and winning new accounts with services led sales
- Serve as a key member of the Business Development team in helping to drive AWS marketing, sales, and technical strategies for the financial services industry
- Analyze and describe aggressive offerings and create standout positioning statements for the Cisco brand, for direct and partner channels
- Some knowledge of Cisco networking, collaboration, and data center technologies, as well as related operational management requirements
3
Skills For Latin Performance Services Business Development Manager Resume
- Drive the growth of the CMS business through direct and indirect solution selling
- Passionate about emerging predictive and analytic technologies and knowledge of equipment communications protocols
- Intimate knowledge of bFO and opportunity creation and monitoring
- Track record of teamwork and influencing across organizations
- Monitor performance and attach rate aligning to product sales
- Fluent professional level in Norwegian and English
- Knowledge of software revenue recognition policies
- Sell and align to customer needs and desired outcome
- Track record of exceptional performance and consistent professional growth in previous role
4
Skills For NAM Digitized Field Services Business Development Manager Resume
- Self-motivator with ability to work for a remote leader
- Experience with understanding current medium to large (enterprise) customer's needs for support solutions and service in the areas of Service Desk, Large Scale IT deployments, Outsourcing and Managed Services, Network Management, Depot Services, IT Staffing and Maintenance agreements
- Knowledge of Service Provider, Enterprise Service Delivery Models, ITIL/eTOM, as well as commercial & end client P&L development
- Be able to engage with sales teams as needed to shape Cloud & Managed Services contracts and to assist with customer presentations
- Design innovative ideas that increase awareness, general leads, strengthen Sales/Partner relationships, and build sales opportunities for Cloud & Managed Services offerings
- Effectively run projects with Service Delivery, Engineering, and Product Management teams in order to develop new cross-functional services and support solutions for data center and enterprise collaboration solutions to address specific customer requirements
- Several years' experience in services advisory / delivery, sales, or BDM role
- Responsible for the services revenue and gross profit goals for the region (USA)
5
Skills For Security Services Business Development Manager Resume
- Responsible for the services revenue and gross profit goals for the southeast region (USA)
- Provide territory intelligence and be the "go to" key resource for services opportunity development for the SMB and Enterprise sales teams
- Responsible for the services revenue and gross profit goals for the Pacific Northwest region (USA)
- Risk taker, entrepreneurial, team player
- Engineer diploma (mechanical, electrical, chemical, PLC’s)
- Technical knowledge of enterprise IT is highly desired, including: database systems, tiered storage architectures, server and desktop virtualization, data center operations, network security, etc. with ability to go deep enough on technical aspects to understand current and future customer needs and present AWS technical benefits
- Think critically and be responsive to time sensitive requests
6
Skills For Amazon Web Services Business Development Manager Resume
- Excellent verbal and written skills in communicating and positioning Cisco's Optimization Services business and operational value and capabilities to Client Executive audience
- Sales Expertise - Ability to propose solutions, addressing client business issues and objectives using a combination of Cisco and 3rd party solutions / services
- Technical Expertise - Demonstrated technical expertise, academic training or knowledge of information technology is required in order to provide a comprehensive, differentiated, and valuable level of consulting advice to the client
- Combination of commercial and technical skills
- Technical knowledge and experience in enterprise-level Services solutions
- Experience with global services and financial solution like “Software as a Service”, Device as a Service” or Cloud Services
- Track record of service sales overachievement and pipeline growth
- Conversant in IT operations processes (e.g., ITIL) and how IT processes, practices, and capabilities are leveraged in solution development, deployment, and management
7
Skills For Lifecycle Services Business Development Manager PSS Resume
- Proven experience in an international business environment in a role for “Managed Services-” or “IT/UC&C-Sales”, B2B-experience essential
- Previous experience with a major account sales model, ideally in connection with market development
- Several years’ experience in project delivery and/or sales support / solution development / business development /sales role or combination
- Knowledge of the Cisco Advanced Services business
- Self-starter, Independent, proactive, multi task, program management mind set who is able to resolve conflicts
- Excellent verbal and written skills in communicating and positioning Cisco’s Business Critical Services business and operational value and capabilities to Client Executive audience
- Engage- Engage with financial services clients to strengthen the partner relationship
- Communicate- Maintain a direct line of communication with our Sales and Delivery teams and seek out opportunity for BlueMetal to delivery on our services
8
Skills For Lifecycle IT Services Business Development Manager Resume
- Demonstrated experience in pursuing and closing large strategic consulting services engagements into Fortune 100 accounts either internally as a security executive or a consultant working for Big 4 like Accenture, Deloitte, PwC or KPMG
- Clearly communicate Cisco strategy during executive briefings with Cisco customers and Cisco account teams
- Map the current Partner and Service Provider Landscape in Norway and Iceland. Find opportunities and build a plan to develop and lead Cisco Cloud & Managed Services business development within the target market segments and accounts
- Support and drive Cloud & Management Services sales efforts, including account planning, training, and sales enablement for sales and partner teams in the assigned market segment and accounts
- Identify and report trends for Cloud & Managed Services Product Management and Marketing teams
- Drive custom and complex CMS opportunities with sales teams, partners and customers
- Identify opportunities for possible new offerings and improvements to Cloud & Managed Services
- Create and drive pipeline to exceed bookings and revenue targets for Premium Support and Education
- Deal structure and unique customer requirement discovery
9
Skills For Managed Services Business Development Manager Resume
- Identify and discuss latest trends with Product Management related to offerings
- Identify and drive new opportunities for sales campaigns that can lead to increased bookings and revenue growth
- Align and integrate with Sales Leaders to create a shared vision of what success looks like
- Have completed twelve (12) months service in their current position; six (6) months of service in warehouse roles
- Not be under a disciplinary evaluation or suspension period
- Have satisfactory performance in their current position
- Have their current manager/supervisor recommendation
- Act as primary managed services point of contact for our customers in absence of Managed Services account management team
10
Skills For Financial Services Business Development Manager Resume
- Execution of Commercialization/Ramp to Volume plan for all new products within region
- Coordinate and/or deliver Service product/portfolio training to all Channels within region. Training responsibilities include New Product Training events, regional meetings, and team teleconferences. Channels trained include Instrument Sales, Aftermarket Services Sales and Regional Call Centers
- Sales Policy Management and Business Center liaison
- Define and size sales segments, identify key financial services customers, and identify industry partners including ISVs/solution providers and system integrators
- Create strategic business development plans for identified opportunities and ensure these plans are in line with the AWS strategic direction
- Develop industry-specific messaging and collateral materials that effectively communicate the AWS value proposition for enterprise cloud computing, including datacenter-to-cloud extension and migration
- Execute the strategic business development plans while working closely with internal stakeholders including sales teams, solution architects, professional services and support teams, legal and contract teams, and the AWS service teams
- Understand the unique technical requirements of financial services customers and work closely with the internal development teams to guide the direction of our product offerings for our largest and most complex customers
List of Typical Responsibilities For a Services Business Development Manager Resume
1
Responsibilities For X-fleet Services Business Development Manager Resume
- Listens attentively and with empathy to concerns expressed by others and his team
- Availability to travel 70% of the time
- Availability to live in São Paulo region
- Business development plan creation and execution
- Number of Suspects turned in to prospects
- Customer start up participation
- Sales targets execution
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